5 Messages
Cable Line Transversing the Middle of our Propert
We are building a house but has a 500 comcast cable line transversing our property, so we reached the second floor but we had to stopped the construction because the Comcast cable. FPL already removed the power cable, but Comcast did not yet. I already called them several times. They opened 2 different tickets, the technician already went to the site but asked to call the construction department. What I have to do?
Accepted Solution
XfinityVianney
Official Employee
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2.3K Messages
2 years ago
Hi, @user_b0b63b. Thank you for reaching out and creating a new post. I see you are starting construction on a home which I'm sure is exciting. I understand you've requested that we move the existing line, but there hasn't been progress just yet. I'll be glad to review the existing tickets and help in any way I can.
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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Accepted Solution
user_b0b63b
5 Messages
2 years ago
Hello, I already did it a couple of times. The location doesn’t have an account. It was a vacancy lot, and we should have the second floor ready if the cable was not blocking our construction.
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Accepted Solution
XfinityVianney
Official Employee
•
2.3K Messages
2 years ago
If you can reach out with your name and address, I should be able to find the information with that. We may also need your email or phone number that is linked to the ticket. If you'd like us to take a look, we are here to help @user_b0b63b
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user_b0b63b
5 Messages
2 years ago
The technician that went to the site today. Asked us to call to project/construction department. What’s the contact number?
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