It's been at least 4 months or more since Xfinity bypassed the connection between our house and our neighbors, running a big orange cable around our entire yard (up and down both sides of our lawn). I spent the entire summer moving the cable out of the way and back in place each time I mowed the law

I need my wife’s name added to the billing statement as part of her job requirement since she works at home. She’s already an authorized user in the account but I need her name to appear on the bill.

Two websites that I was able to access in the past now timeout. Changing browser does not help. I have cleared all data and cookies associated with these two sites. Other websites work fine, and I can access these two if I connect to another internet source - my phone for example. It seems as though

I currently have the Gigabit Extra 1300 Mbps plan but I know some of my neighbors are eligible for the Gigabit x2 2100 Mbps plan. I assume there must be some distribution equipment to upgrade before I can get this tier at my house, but I'm less than half a mile away, so hopefully it's coming soon. H

Hi, I am on a 2-year contract for my Xfinity Internet Service. At the time of signup, I was under the impression that the quoted total monthly price would not change for those two years. However, there is an increase in the rate on the current bill, though I am still within the 2 years of the contra

Hello, I have contacted two different agents with peer to peer chat to add my spouse onto my billing statement (his name appears below mine) the first agent said it’s not allowed and only one of us can be on the statement. The second agent took 15 minutes to tell me they received a CPNI not authenti

The electrical utility company installed a new pole in front of my home because the existing pole was found leaning too close to my house. They awitched their power cables to the new pole and provided underground service and a new meter. They also provided orange cable that is coiled at the new pole

I recenty purchased an iphone 16 pro directly from Apple. Now running on Xfinity Mobile. I will be traveling to Europe soon and will use an Esim. Is my iphone 16 pro considered unlocked or do I need to do something with Xfinity before travelling?

First off, I've spent over 3 weeks troubleshooting this issue, to include over 7 hours yesterday. 4 hours straight of which I was transferred to Twelve (12) different agents due to their chat software glitching and disconnecting them from me. Thus I had to repeat my issues TWELVE times!! Only for th

I know all the Rotten Tomatoes symbols, but I'm talking about the symbol between the running time and the age. Any idea?

Since yesterday (7/28/23), Xfinity X1 voice remote no longer recognizes “ABC”… we can say “NBC” or “CBS”, but now saying “ABC” does nothing but go to a banner page for ABC. If we say the local channel name (WTAE), it works. what happened???

I signed up for Xfinity bundle in June and am very happy with service but I was promised a $100 credit card reward and have not received it yet. When will I receive it?

Hi, I am currently moving and Xfinity isn't recognizing my new address. I know for a fact that a week ago there was service with Xfinity for the same address, so they do provide service there. How can I direct message a representative to discuss this?

I've had my land line for 10 years and it's never worked very well. I called to cancel it today, but it turns out my bill will go up about $30 a month if I do that since I also have Xfinity cable and internet. Is there a tech here who can help me? The recurring issues are: loud static on the line; i

So I had Verizon FIOS and recently moved to Xfinity. Verizon gave me a free soundbar which runs Google chromecast. I'm trying to connect my X1 STB to the soundbar and then to my tv. When I do this, all I get on the screen is "connecting to Xfinity X1." Could there be some kind of setting I need to c

I have had the same remotes for over 2 years. Do they get replaced with new ones of old ones are returned?

I have an old windows desktop without WIFI. Started life with windows 7 now windows 10. I want to locate this computer next to the Xi6 box. Is the ethernet port on the back of the box for input or output? Can I connect an ethernet cable to both and reboot all? Thanks in advance

To: Xfinity RE: Increased monthly charges The purpose of this message is to outline recent monthly charges being increased despite reducing my overall access to your service. I changed from your high-end internet down to 800-mb speeds and returned a TV box which reduced my access TVs to two from thr

I have had 500mb service with Xfinity for 4 years other than couple line services up stream that caused an area outage I have had no network problems at my home using a DOCSIS 3.0 modem Arris SB8200 all those years. I contacted Xfinity to renew my plan and decided to go for 1200mb plan. Shortly afte

While WIFI remains fully functional, all of my wired devices have lost internet access. The wired devices include 3 Windows PC's and 1 Vonage VOIP unit. All three PC's show connected to the network but without internet access. The lights on the back of the gateway are green and sometimes orange. Whi