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Motorola Phone Compatibility
Why do you sell Motorola phones on your site, but offer no way to check compatibility? I have a Moto One 5g Ace and will be getting a Moto G 5g and I would switch to Xfinity if they are compatible, but I have no way to check.
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Silly question, but what model phones do you have, and do either of them actually support 5G?
5G not working
Yesterday around 6pm, 5G wireless would not work with either my s20 ultra or iPhone despite both having full signal. I was sitting with friends who had Verizon 5g, and they had no problem connecting. I could not bring up a single page. I was told I was on a 5G plan. I don't know if 5g had ever work
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Supervisor Kass
Was unhelpful and lied even though she seen the time fram my phones were inactive and deactivated
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Devices
Thank you for reaching out to us here @gkt1008. Have you verified that the modem is compatible with the next generation speeds at the https://www.xfinity.com/support/internet/customerowned site?
Enhanced speed zone
From what I understand, I live in an enhanced speed zone (evident that the 2gbps internet plan is available at my address), however, it only appears that I get the enhance download speeds and not enhanced upload speeds as I am stuck at the 40mbps level. I am using a netgear cm2000 modem which should
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@ccrain10 Are you having issues calling any other phones numbers or just this one in particular?
outgoing calls from my xfinity phone to an AT&T phone will only go to their voicemail
When I call from my xfinity internet phone to an AT&T landline the call will only go to their voicemail. However my cell phone will call them just fine.
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Same problem here. No problem on phones or tablets. Only the tv with xfinity. Nothing fixes it.
Error code: app-04036
When loading Paramount+ app through xfinity x1 cable box the app usually closes without loading fully and presents error code: "app-04036". Otherwise when it does load it often shows error code: "-" which covers the screen while trying to watch any show.
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Hello @user_746716. Please make sure your TV is on your home private WiFi and not Xfinity public WiFi. Also, please make sure your TV is compatible with the Stream App.
Xfinity Stream App does not load
The Xfinity streaming app is not working on any of our TVs. Even after deleting and reloading, nothing happens. Our internet service is fine. Is the streaming app service down? This is day 2 of same issue.
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I was able to get 3 phones for $30 per month on the shared data plan.
$30 for Two lines a scam
Was told it would be $30 for two lines, when the bill came it was $90. Still haven’t even received the SIM cards we paid for and used expedited shipping for (2-3 days shipping) it’s almost been three weeks and the store said they can’t do anything.
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What voip adapters work with Xfinity?
I'm getting service from Xfinity for internet, tv and voice. However, I don't want to buy one of the all-in-one boxes for modem, router, and voip. Also, I have 3 phone numbers (most all-in-ones only have 2 lines). What VOIP adapters are compatible with the Xfinity service?
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Home Phone Service & Equipment
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2GB Service, Equipment and Price
I currently have a Netgear CN2000. Is it compatible to support Xfinity’s GigaBit x2 service? What’s the cots for the plan? Thanks.
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Customer Service
@user_189ea2 It's network support that's subpar. They don't want to support phones that they don't sell.
Phone randomly loses cellular service
My mom and I switched to xfinity a few years ago and for the past few months she’s been experiencing issues where she’ll occasionally lose all cell service for no apparent reason. She’ll drop to 0 bars, sometimes even in the middle of phone calls, and be completely disconnected. Sometimes it reconne
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Similar issue, same modem, but service was changed to include faster internet in Nov. Everything else the same. Now on my phones only "Out of Area/Private caller" shows up whenever anyone calls. I called Xfinity yesterday they couldn't find anything
Caller ID Not Working...
We recently got a new modem (our own, not Comcast) and suddenly Caller ID is not working. New modem works fine with Voice, phone is functional, but every incoming call shows "Out of Area, Private Caller", when that is not the case. Many of these numbers are people that have called us many times be
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Unlock Device
I paid off our phones on Friday, 3/24 and waited until Sunday, 3/26 for them to be unlocked. 3 out of 4 phones were unlocked but mine is still locked. Called and spoke with an agent who assured me the phone would be unlocked within 24 hours. I need it unlocked now as I'm leaving the cou
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My was canceled order TWICE!
Ordered two phones Friday, followed the link and took picture of ID and everything! My order was canceled the same day. Went to an Xfinity store to reorder the phones followed instructions and still my order was canceled. What is going on I paid TWICE and still can't receive phone service. I haven't
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My new Xfinity iphone 14 iMei is reported as not compatble
My new Xfinity iPhone 14 is reported as not compatible when I check it on the Xfinity compatibility checker what are my options
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Devices
Asus Rog 8 pro
I’m trying to buy the Asus Rog 8 pro so I can use the you Xfinity mobile network but I won’t find out it’s compatible with you service.
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Devices
I'm having the same issue. On the line with a agent right now, who's claiming my Roku isn't compatible with the app. Funny since it was fine yesterday
Xfinity Stream Error Message TVAPP 00116
I am getting the above error message on all my connected TVs. I have uninstalled and reinstalled app on all TVs with no success. Need help.
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Absolutely! I have been dealing with this since April of 2017. My infant daughter had an emergency allergic reaction at 5 months old and was rushed by ambulance to the ER. Neither mine nor my husband's phones worked (could receive incoming calls). W
After switching to Xfinity mobile, my phone goes straight to VM for incoming calls, unable to answer due to user busy msg etc
I started noticing shortly after I switched from Verizon to Xfinity, that my calls are going straight to voicemail… if I’m lucky enough to be staring at my phone the same time a call comes in, I was able to catch a screenshot that gave a user busy message under the number pop up when an inco
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We received 2 new iPhones, that we ordered from an xfinity store in Annapolis, yesterday via FedEx. Today we received calls from 2 different people on our house phone. They both asked if we received the phones, then went on to tell us we had to retur
Received wrong phone scam call from [Edited]
You have scammers hacking into your customer database? How else would someone know we recently received a new cell phone at our house? [Edited: "Invalid Phone Number"] called to tell my husband the phone he received was incorrect and we needed to take it to the UPS Store to return it before h
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Thank you for reaching out to us here@Aceq2jot. You can always check the https://www.xfinity.com/support/articles/works-with-xfinity-xfi-devices site to look for any devices that are compatible with the Xfinity Home service.
XfinityJohnG
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Compatible 4k Cameras
I have had a Xfinity alarm system with Cameras since they first hit the market many years ago. I am saddened in all this time they have never upgraded to a 4k camera and with Crime on the uptick I would like 4k cameras. I have read articles that state there are many cameras compatible and to look at
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