5G not working

@XfinityGabriel I currently do not have good signal where I live. So I don't see a 5G full signal very often. I often see 5g 2 bars and can't connect as well. LTE sometimes has a similar problem.  My other phone is iPhone 12 mini. So both v are top of the line. My friends had pixel 5s. I am in I.T. and would be comfortable with following any steps to get to why Verizon would work and xfinity not. 

@LucidLight, I totally get it, I would be wondering the same thing if I was in your shoes. I want to make sure we're on the same page and don't make you repeat any steps you may have already taken. I hate repeating myself, and certainly don't want to put you through anything like that. Have you taken any troubleshooting steps on your own already? Have you used the My Account app or Xfinity website to do some self-service troubleshooting? I can only help with basic troubleshooting on this platform, but if we can't get you taken care of, we do have a dedicated Xfinity Mobile team that will have all the tools to get you taken care of, so you'll be in great hands no matter what. 

Similar here, I just transferred from T-mobile two of our lines. With T-Mobile we had no problems with 5G in the house or anywhere else we went except for some drop calls occasionally that I didn’t like. But Xfinity Mobile claims they have 5G in my area and they don’t, I even tried a 5 mile radius from my house and they don’t have it either where typically other companies have it. I ported the numbers tonight which was a big mistake, will see if I can port  them to Verizon or AT&T. Both our phones are iPhone 12 Max Pro, which are 5G capable. Be aware, they claim to have 5G, but it is a marketing strategy, they don’t have 5G, they lie in their promotions. I spent two hours with them, but they had no way of fixing the signal issue. Stay away from them if you need 5G.