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user_c68192
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Sunday, November 10th, 2024 3:56 AM

My new Xfinity iphone 14 iMei is reported as not compatble

My new Xfinity iPhone 14 is reported as not compatible when I check it on the Xfinity compatibility checker

what are my options

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9 days ago

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DreamSayerZ

Problem Solver

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568 Messages

10 days ago

@user_c68192 The iPhone 14 is definitely compatible. You can set that phone up using eSIM. I would reach out to Xfinity Mobile support for help with this.

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

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XfinityAmandaB

Official Employee

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1.6K Messages

9 days ago

 

user_c68192 Thank you so much for your post for help with getting your new iPhone activated. I would recommend returning the device. If purchased from us directly you have 14 days to exchange or return it. If you purchased this device from a 3rd party I would reach out to them to return the device. There would not be a way to correct the incompatible IMEI.

 

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