How do I remove a device from my network

We are a dual career family working from home and having a reliable internet connection is a must for my household to earn our income. I’ve been through incompetent customer support calls who run by the “restart your modem” script. They even put a ghost technician appointment on my account that keep

This is a new account. I created an account this week for Internet service at my new address. I did receive a "Your Xfinity ID is now linked to another Xfinity Account" email, but I did not receive a confirmation email for the order I placed or the installation kit. When I try to log into the Xfinit

I got divorced and need to have my legal name changed. What do I need to do to get that process started?

My cable box is off and will not power back on. I have unplugged everything, replugged everything and even tried the troubleshoot and nothing is working. The cable box is not powering on but everything else inclusive of the internet is working. I have read several forms concerning this issue and not

I have been having challenges with regular disconnects, typically in the early morning hours. When I notice the disconnect, I attempt troubleshooting with the xfinity assistant. It always asks me which modem is having problems, and the connection tends to come back quickly after I select my current

Hi, I canceled my account during my last billing cycle on 12-03-2024. I now have a new bill posted to my account for "Services From Dec 07, 2024 to Jan 06, 2025". I need this bill cancelled please.

My bill has jumped $41 with no reason or explanation. I've spent 20 minutes on the site trying to find an explanation or even a number to call to speak to a representative. Just looking for an explanation or return to my price before I decide to switch service to a different provider.

I transferred my cell phone service to Xfinity in May. As of a few days ago, my visual voicemail stopped working. The error message said to contact Xfinity if the error persists. I have been trying to speak with a representative since yesterday afternoon. I was transferred to 7 different agent throu

I have recently changed my plan and I no longer subscribe to any TV channels. I only have Internet access now. I am now being charged monthly rental for 2TV adapters which I no longer have. I disposed of these adapters, which were more than 10 years old, on the advice of a technician who came to my

I keep getting official-looking bills via email saying my payment method has failed and my account is about to be cancelled. I logged into Xfinity and found my last bill was paid on time without problem. It's autopaid from my bank account which has plenty of cash. Naturally, the customer service aut

I thought I was doing well. My old plan was getting ready to expire so I went into chat and ended up with a plan with xFi Complete, guaranteed rate of $80/year (not taking into account auto bill), free modem, 400mps and unlimited data for 5 years. Got my new modem and all set up. This was about a we

I got the internet+unlimited mobile line bundle in-store, and it's not recognizing that I have the two plans bundled - I just got a bill notification for $79.something plus a $10 servicing fee for my mobile line, even though I should only be paying $48 a month (plus a $100 one time installation fee,

Hello. I changed my tv and internet plan on the 24th of last month from 600 Mbps to 400 Mbps for internet and eliminated cable bringing down monthly cost to $65.00, but this morning I received a notification that automatic payment of $121.32 was processed, which was the total for my previous plan. I

On 12/14/24 I called and spoke to an agent at Xfinity about a new promotion because my bill was about to triple. She told me she found a great deal with the GIGABIT EXTRA internet, X-fi Complete, and my flex box for $85.26 a month after tax. She said that price was locked in for 24 months. The offer

I called in to get a new promotion on our home internet. The agent made that happen. The she said if I added another line to our mobile service we'd get another $10 per month off for a year. i.e. save $120. I asked her multiple times whether it would affect the pricing on our mobile service and she

20 Year Comcast/Xfinity Customer, Promotional Rate Ending, Looking for Options. Anyone willing to take up the challenge? Hi Xfinity Superheroes! I'm a long time 20 year Comcast/Xfinity customer and looking for Internet only options now that my promotional rate is expiring 30 June. I want to remain a

I've been trying to access my latest bill but keep getting those errors even though I'm logged in.

Hello, I am currently located outside the U.S. and unable to call 1‑800‑XFINITY. My autopay has stopped working even though my card is valid and has sufficient funds. I need help resolving this issue and reactivating autopay for my account in Grayson, GA. Thank you.

Hi I pay 80/month for 1.3 gbps internet. My 40/month promotion is ending next month. I see $110/month for new customers for 2 gbps. I would be interested in the added speed at that rate but can't seem to get it online.