Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages. I've unplugged everything, do

I have a fairly large utility cover in my front yard that is not correctly attached to its base. I have contacted my city and they say it belongs to Comcast.  How do I contact someone from Comcast locally to have this cover reinstalled correctly?  Picture attached.

I've been told previously that my address is unable to get Xfinity service because it is either outside of the service area or more than 300 feet from their physical network. When I look at the service coverage map there is service all along the opposite side of the road, but my side of the road

How am I supposed to return old modem or do I not need to

Trying to move and update my new address but my specific unit number is not showing up in the list.

Trying to access my router using 10.0.0.1. I enter the user name XFSETUP-2402 and the password printed on the modem and when I click enter it tells me Incorrect User Name. Tried many times and the information I enter matches what is on the modem. My Xfinity was installed 2 weeks ago.

Hello. Video conferencing on our home network is effectively unusable. Video and audio freeze several times per minute. Each freeze lasts 3 to 8 seconds.  We see this with Zoom, MS Teams, Skype, Cisco Webex applications, etc.   This behavior doesn’t change whether using WiFi or a wir

The Big10 network still says I need a subscription and will not appear on the Stream app. Is there a fix for this?

I have seen the low signal icon on my TV for months.  I have even switched X1 boxes, but am still seeing the low signal icon with the new X1 STB.  I have restarted the box multiple times, checked all of the cables for damage and made sure the connections are secure.  Do I need to have Comcast check

While WIFI remains fully functional, all of my wired devices have lost internet access. The wired devices include 3 Windows PC's and 1 Vonage VOIP unit.  All three PC's show connected to the network but without internet access.   The lights on the back of the gateway are green and so

I need to cancel my TV. Please tell me how I do that.

Hi, I am on a 2-year contract for my Xfinity Internet Service. At the time of signup, I was under the impression that the quoted total monthly price would not change for those two years. However, there is an increase in the rate on the current bill, though I am still within the 2 years of the contr

Xfinity app shows storm ready wifi "needs attention" but the app also shows cellular data strong signal and battery backup at 100%. I had an internet outage here and the storm ready wifi did not kick in to keep me online. What is the issue? I've tried power cycling Xfi router and the storm ready wif

When I go to log in to a residential XB7 gateway at https://10.0.0.1 it prompts me to change the default username and password.  If I do that will Xfinity support still be able to log in to the gateway as well and check diagnostics and line signals as they have been doing recently to troublesho

It's it just me or is slamming your private parts in a car door less painful than trying to resolve anything with Xfinity support? This AI Xfinity assistant app makes me want to smash my phone and every single electronic appliance in the house. The only reason i have Internet is to play Xbox. Thinki

I have noticed recently that some channels (i.e. MeTV channel 357) have been downscaled and no longer fit the widescreen format. Changing to "FULL" zoom does not fix the problem. The sides of the screen are now cut off. What has happened and how can this be fixed?

I can't log into the mobile Android app, every time I try it just resets the page. Everything is updated and I tried deleting app cache and data already.I'm trying to activate my new modem and if I go to xfinity.com/activate it tells me to download the app.A very frustrating ordeal!!

Received an e-mail from Xfinity that read: "We're excited to share that we've increased your downloadspeeds from 300 Mbps to 400 Mbps. Faster download speeds help to give you a better experience as you work, learn, and stream from home.Don't worry, this is included as part of your current plan. Howe

Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router d

We have moved out of the service area and I paid off my wife’s iPhone 15 on 6/1/24 of $813.77 only later to find out that the money was processed as paying a bill rather than it being a device pay out. Now, they keep saying I can’t get my device unlocked because there is still a balance; though I pa