I would like to first port out my landline phone number (I have stared process), the cancel my phone service. I can't even seem to price place without service ? Please advise .

Can someone please help me? I’ve talked to 2 online agents and 2 phone agents. I keep being put through the same troubleshooting steps over and over despite 2 “advanced team” tickets being opened for what seems like a simple issue. Our old gateway/modem’s fan was failing. I took it back to the Xfini

Hello, I signed up for Gigabit plan and should get 1200 MBPS speed. However I am not able to cross 935 download speed. Upload seems to be fine clocking at 39. Comcast is saying contact Arris to change configuration. Arris is saying there is nothing to change. Anybody has same modem and getting gigab

I have tried many times from xfinity chat agent and the links it provided to update plan but could not find an option to remove the HBO subscription. It is pathetic that I cannot connect to a customer representative using mobile app or by calling on customer service.

It happens spiritic, but when watching any program or channel, the picture will freeze, and volume gets cut out. Reminds me of the old dial up and buffering. I've tried restarting, refreshing and unplugging, nothing seems to help

I have seen other forum posts directing people to send a direct message using the chat icon in the upper right corner of the screen. I am using the web browser on a desktop computer and I do not see any such icon.

Hi, I am desperately trying to have an answer. I went to a Xfinity shop July 1st to stop my service as I am going back to France I gave back my modem. But surprisingly I have been charged $35 on July 13th. so I would like to have my autopay stopped and my money refunded. Could you please do what is

Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8 and go to the place

My forum ID is, and has been 'forever', anon86290. Immediately below is an email I got from a Comcast employee that answered a question back in late 2018. Hi anon86290, ComcastChe (Official Employee) mentioned you in a post! Join the conversation below: Re: X1 Volume Fluctuations Can't Be Solved? Th

I just uprgaded from an XG1V3 to an XG1V4. Will my recordings transfer over through the cloud when I activate the XG1V4, or will I lovw them?

Hi there — my family routinely surpasses the 1TB of data per month and we need unlimited. However, xfinity will not grant this to us because they put us on a Covid billing plan last year. Every month we’re being charged overages up to $100 extra. I need to cancel so we can switch to a different prov

Jan Billing increased by $60.00 a month and is unsustainable. I assume because a 2-year agreement ended. 20+ year customer. Chat doesn't work to discuss this. Can someone on this team reach out.

I just had a new phone/internet modem installed by a technician on July 7. It is working great now after struggling with it since February. Yesterday 8/6/24 I received an email from xfinity offering to upgrade my equipment to get faster internet. Do they not know that I just got an upgrade a month a

Since starting Internet service last month my cable modem resets multiple times a day. I've tried 2 different modems (Motorola MB8611 and now an Arris S33) with the same issue happening multiple times a day. Given I work exclusively from home I cannot have this be an everyday thing, multiple times a

I replaced a defective XiD X1 TV box over a week ago, but the obsolete equipment still shows as registered to my account when I login to my Xfinity account and look at the devices list. I've called telephone support several times, but no one seems to know how to correct this issue. It seems like it

I was checking back to make sure I paid off my service disconnect fees, but my acct balance says I have -117 and it says I made a recent payment which I shouldn't be paying anymore so I thought maybe I forgot to turn off auto pay, but I can't access my settings to see if autopay is on or not.

Hi ever since I purchase this service, I have been seeing T3 time-outs for a few hours every week or some times a few errors in a month, which causes a loss of connection. Once I restart the modem and I am reconnected, the connection is stable for awhile. I see the following message in the event log

Hi, I had a technician come out and tell me that they would need to install service in my apartment, however, Xfinity would need permission from the landlord to drill. Is there a template of a letter of permission that the landlord can fill out and email?

I understand the download speed is the major difference between Connect (75 mpbs) and Fast (400 mbps), but other than this, are there other differences? Like will Fast plan be more reliable, higher priority, etc?

We have a new Yamaha receiver, Sony tv, PS4, and a 4k box. We use the xfinity remote to turn the system on, change channels etc. After changing inputs on the receiver from cable to PS4 and then going back to cable we get all kinds of various issues. The cable will come back but we cannot change chan