No response after switching inputs

We have a new Yamaha receiver, Sony tv, PS4,  and a 4k box.  We use the xfinity remote to turn the system on, change channels etc.  After changing inputs on the receiver from cable to PS4 and then going back to cable we get all kinds of various issues. The cable will come back but we cannot change channel or look at the guide view, can’t use voice command OR  no input is found message OR cable comes back and there’s very very slow response.  

The only way to fix it is to reset the cable box.

We’ve swapped out the cable box but still have the issue.