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user_gr3l0z
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Thursday, July 18th, 2024 7:52 PM

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Internet

Hi,

I am desperately trying to have an answer. 
I went to a Xfinity shop July 1st to stop my service as I am going back to France

I gave back my modem. 
But surprisingly I have been charged $35 on July 13th. 
so I would like to have my autopay stopped and my money refunded. 

Could you please do what is needed to have my account cleared. 

Thank you

Question

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Updated 

6 months ago

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Accepted Solution

XfinityVictor

Official Employee

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1K Messages

6 months ago

 

user_gr3l0z Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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