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user_ulbvw3
1st Topic

2 Messages

Friday, January 5th, 2024 1:53 AM

Closed

Remove HBO from my plan

I have tried many times from xfinity chat agent and the links it provided to update plan but could not find an option to remove the HBO subscription. It is pathetic that I cannot connect to a customer representative using mobile app or by calling on customer service. 

Question

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Updated 

1 year ago

70

1

0

Accepted Solution

XfinityVianney

Official Employee

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2.1K Messages

1 year ago

Hi, @user_ulbvw3. Thank you for reaching out. I hope you are doing well. I understand you've had some trouble getting HBO Max removed from your plan. I'm sorry to hear that. However, I'll be glad to assist. We are a full-service team, so you've come to the right place. 
I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_ulbvw3

2 Messages

I have sent a message

1 year ago

0

XfinityAmandaB

Official Employee

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2.1K Messages

Of course! Happy to help get that taken care of for you! If that was all you needed help with tonight I would like to say thank you so much for your time and the chance to help make sure you were taken care of, and you have a good one! 

I am an Official Xfinity Employee.
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1 year ago

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