All secondary e-mail accounts appear to be in an endless reset password loop. I got an agent on the phone, she sent me to the email team. They said they are aware of this and it should be cleared up by about 2 pm eastern time.  IT IS NOT CLEARED UP. The error screen says to call a phone numbe

I recently replaced the leased cable modem + router with a modem and router I purchased. When I attempted to connect the security system to the new router, I learned that I needed a "security router" for the security system. The security router is a Netgear WNR1000 which from what I can tell is noth

I literally just signed up. When I log in, none of my account information shows. It's really quite strange. When I try to access support, it doesn't recognize my phone number, and I haven't been provided with an account number. But I signed up and selected the service and equipment to be shipped. I

I realized that I made a mistake when I turned ON your 2FA and decided to switch it to OFF. I can't.  It continually asks me for my password and then sends me a one-time code via Text which I have to enter on the website.  Wash, rinse, repeat, mainly repeat.  After the 5th time I jus

My husband is unable to access his account without changing his account without changing his password. He can't verify his identity online because his phone number and email address have changed. That's why I'm writing for him. I have an active xfinity account and can receive email and text. How ca

My older gateway keeps needing to be restarted. Time to install the updated one. But I do not want to do this myself. How can I get a technician to come here and take care of it?

Last afternoon (around 4:00 PM PST) my router unexpectedly stopped being able to communicate with my modem (see picture of router ui: https://imgur.com/a/OVzwZu5)But from my desktop, I'm able to connect to both my router and my modem without issue and can connect to the internet if I plug my desktop

Xfinity dropped Root Sports from my tier and said I would be getting an adjustment moving forward. Been two billing cycles and my monthly bill has not changed. When will I see an adjustment?

In the past week, the streaming website will not work on my Chromebook. It still works on my Windows computer using Chrome, just not my Chromebook (Google Pixelbook). It's stuck trying to load the channel directory (three pulsing dots). Any help or ideas?

2 days ago I upgraded to a new modem - MB8600 from an old SB6121. A week ago I upgraded from 200 Mbps to a Gigabit plan.    After activating the MB8600 online, I checked my internet speeds which now = 30-32 Mbps download and 40 Mbps upload. Previously, I was getting 130 Mbps with a slowe

Typically when I watch an On Demand program and stop in the middle it will resume where I left off. I've found with Peacock that this doesn't happen, it doesn't remember where you stopped and will just restart from the beginning the next time you access that program. I realize Peacock is new, would

I had the SB8200. I noticed the slow upload speeds and decided to get a new modem with 2.5gbs.  I purchased the S33 and gave the SB8200 to my in laws.  My download was around 900 with 40 upload.  Prior to the switch my upload dropped to below 5mb.  I will attach my modem stats a

The same thing happened to me after returning 3 cable boxes that did not work properly within the last 2 months.  I called Comcast and was told that this box does not pair with more than 1 remote.  Now my husband in his chair and I in mine have to get up and walk over to a central table every time o

I was prompted to change my password on my secondary accounts. Now I can no longer access my emails on that account when signed into my primary account. I get Error: The provided login data to access mail server imap.comcast.net seems to be wrong. Please correct them. Also "The entered credential or

Hello, I am dealing with a very annoying issue of the Xfinity XG1V4 K Cable Box resetting itself to a Video resolution to 480p even after going into the Video Preferences and setting the resoltion to 2160p (Best Available).   The configuration I am using is the XG1V4 connected to a Marantz receiver

To: Xfinity RE: Increased monthly charges The purpose of this message is to outline recent monthly charges being increased despite reducing my overall access to your service. I changed from your high-end internet down to 800-mb speeds and returned a TV box which reduced my access TVs to two from

This is the second time in a few months that I'm not able to forward, reply or create a new email in Comcast email.  Anyone else having this issue?  Anyone out there who might be able to help?

How do you add an additional comcast email account?

XRE-03137 There's a couple different problems which might be connected. Firstly, I've been getting the "remote not working" screen off and on for months and months. Sometimes a couple weeks goes by, sometimes its just a couple days.  I usually notice the cable box is turned on when it sh

Will the xr11 remote work with the newer xfinity equipment, specifically the XG1v4-A DVR? And can I trade my remote for one at xf store or online? Also I have a newer Samsung smart Q60 TV and a 6-7yr old Samsung smart TV. Will it pair to those? (obv need two remotes) The answer may be somewhere in