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XRE-03134 - X1 error message (Answered)
This article provides instructions on resolving the "XRE-03134" error. Message When this error occurs, you will see the following message: “Sorry, we’re having some trouble. We’re working to fix this as quickly as possible. We may have to restart your TV Box to fully resolve the issue. XRE-03134” So
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TV
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Xfinity Forum Refresh – March 2024
You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand. BEFORE: AFTER: P
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Announcements
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The Crunchyroll app is available on Xfinity X1, Xfinity Flex and Xumo Stream Box.
With this launch, Xfinity customers can now enjoy the world’s largest dedicated anime library, with over 25,000 hours of content and 50,000 episodes across more than 2,000 titles. This fall alone, Crunchyroll is bringing more than 40+ new anime series to fans everywhere, including Dragon Ball DAIMA,
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Announcements
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Xfinity Free TV Week 2021
Starting Tuesday, November 23 through Monday, November 29, Xfinity customers will have access to a huge selection of premium content at no additional cost across X1, Flex, and Stream as part of Free TV Week. During Free TV Week, content from premium networks such as HBO Max, STARZ, and EPIX as well
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Channels and Programming
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Pinned
Xfinity TV Remote app retired
The Xfinity TV Remote app was retired on Tuesday, February 11. 2025. It has been removed from the Apple Store and Google Play, as well as from Xfinity.com. Customers attempting to use the app may encounter errors and, eventually, won’t be able to use it. We have several alternatives to help ensure y
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Customer Service
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New Xfinity Forum Official Employee Indicators
We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an updated Official Employ
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Announcements
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How do I add a line to my Xfinity Mobile account? (Answered)
There's never been a better time to add a line to your Xfinity Mobile account. Learn how to use the Xfinity app or website to add a line to your account below. Adding a line with the Xfinity app To add a line to your account: Sign in using the Primary user's Xfinity ID and password.Tap the Services
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Xfinity Mobile
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Manage emergency contacts in the Xfinity Home app (Answered)
Use your Xfinity Home app to manage emergency dispatch contacts. What You Will Need: Xfinity HomeAccess to the Xfinity Home app Difficulty Easy Note: If you’re unable to access the Xfinity Home app call 1-800-xfinity and an agent can help you update your Emergency Verification and Dispatch Contacts.
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Home Security & Control
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Resume service to a suspended Xfinity Mobile line — FAQs (Answered)
Find answers to FAQs on resuming Xfinity Mobile service to a suspended line. FAQs How do I resume service on a line that was suspended due to a billing issue? If your Xfinity Mobile account was suspended due to an expired payment method or other billing issue, add a new card and pay off your outstan
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Xfinity Mobile
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Can I change my Xfinity Mobile number? (Answered)
If you need a new phone number from Xfinity Mobile, we're here to help. My Xfinity Mobile phone is activated. If you're already using your Xfinity Mobile phone, call (888) 936-4968 and we can give you a new number. Any changes must be completed by the account holder, primary user, or a manager on yo
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Xfinity Mobile
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Am I eligible for Xfinity Mobile? (Answered)
If you have Xfinity Internet, you can bring your own compatible phone, smartwatch, or tablet to Xfinity Mobile. Based on a credit screening or your payment history as a customer, you may be able bring your own compatible devices to up to 10 total lines and purchase phones, tablets, and smartwatches
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Xfinity Mobile
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Upgrade from NOW Mobile to Xfinity Mobile (Answered)
Xfinity Mobile eligibility To upgrade your service from NOW Mobile to Xfinity Mobile, you must meet the following eligibility requirements: You must live within the Comcast footprint (please note that once you purchase Xfinity Mobile, your Xfinity Mobile service will works outside of the Comcast foo
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Xfinity Mobile
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What accessibility features does Xfinity Mobile offer? (Answered)
We're committed to making the Xfinity Mobile experience accessible to everyone. Here are some of the accessibility features we offer. Xfinity Mobile doesn't offer Directory Assistance (411) or operator services. Screen-reader-friendly experience If you have an iPhone, Apple's VoiceOver tool provides
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Xfinity Mobile
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Xfinity Mobile and NOW Mobile — California residents (Answered)
If you believe there is an error on your bill or have a question about your service, call Xfinity Mobile customer support at 1-888-936-4968. For support with NOW TV, you can use the Xfinity app to manage your services. If you aren't satisfied with Xfinity Mobile or NOW Mobile's response, submit a co
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Xfinity Mobile
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Why Xfinity Mobile? (Answered)
Get ultra-fast WiFi speeds at home and on the go. Xfinity Mobile is exclusively for Xfinity Internet customers. Here’s more of what you'll enjoy: Up to 10 lines available on your Xfinity Mobile account, plus unlimited talk and text, with no phone line access fees.Get ultra-fast WiFi speeds at home a
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Xfinity Mobile
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Change your voicemail PIN for Xfinity Voice (Answered)
Protect your security by updating your Xfinity Voice voicemail PIN, which serves as a password. You can change it by phone — anytime, day or night. Additionally, if you're ever locked out of your voicemail, you can also use these options to change your PIN and regain access. The PIN: Must be between
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Phone
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How to test Xfinity Home sensors (Answered)
It's important to regularly test on your Xfinity Home sensors to get the best performance from your system. What you'll need: Xfinity Home Pro Protection or Self Protection Access to your Xfinity Home touchscreen or the Xfinity Home app if you subscribe to Pro ProtectionAccess to the Xfinity app if
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Home Security & Control
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Can I sign up for Xfinity Mobile at an Xfinity Retail Store? (Answered)
Xfinity Mobile is available at Xfinity Retail Stores nationwide. Come into any Xfinity Retail Store that offers Xfinity Mobile and you'll be able to sign up. Some Xfinity Retail Stores accept appointments for new Xfinity Mobile customers. Contact your local store to see if you can set up a reservati
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Xfinity Mobile
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Some Apple devices no longer supported by Xfinity Mobile (Answered)
Xfinity Mobile doesn’t work with Apple devices that have outdated software. If your iPhone, iPad, or Apple Watch has old software, it might stop working properly. You might not be able to use cellular data (internet without Wi-Fi). What you need: iPhones and iPads must have iOS 14 or newer.Apple Wat
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Xfinity Mobile
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What features are included with my Xfinity Mobile service? (Answered)
When you come on board with Xfinity Mobile, you get a lot of great features with every line. Xfinity Mobile is available exclusively for Xfinity and NOW Internet customers. Phone service features 5G data With Xfinity Mobile, connect to the fastest mobile service with 5G cellular and millions of WiFi
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Xfinity Mobile
