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Expert Week – Who are our Xfinity Forum Experts?

Today we are excited to start “Expert Week” - our weeklong celebration of those unsung heroes of the Xfinity Forum, our Experts. We'll spend this week sharing who they are, highlighting their accomplishments, and giving you information on how you can join the team. Who are our Xfinity Experts? Our X

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Expert Week – How to join the Team

Our Experts provide a wealth of value and expertise to the Xfinity Forum. They come from a variety of diverse backgrounds and encompass all types of individuals. This means anyone can become an Expert and we are always looking to grow the team. To start the journey of becoming an Xfinity Expert, sim

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Gotham Sports app now accessible to YES Network customers

The Gotham Sports app is now available to Xfinity customers who receive YES Network as part of their Xfinity TV service. Customers can authenticate on the app using their Xfinity credentials to access all YES Network programming, including live New York Yankees and Brooklyn Nets games. For more deta

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Diamond Sports Group Programming Agreement Renewed, Bally Sports Moved to Digital Preferred/Ultimate TV Tier

We’ve renewed our agreement with Diamond Sports Group, owner of Bally Sports, to carry its Regional Sports Networks. On August 1 all content will be restored. As part of this agreement renewal, Bally Sports channels have moved to the Digital Preferred and Ultimate TV video tier. We know unexpected c

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eMTA Requirements for Your Xfinity Voice Service (Answered)

To use Xfinity Voice, you'll need a compatible embedded Multimedia Terminal Adapter (eMTA). How It Works You can rent an eMTA from us, depending on your area, you may have the option to install the eMTA yourself or to have us install it for you. An eMTA used with Xfinity Voice service can't be moved

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View your Xfinity Voice welcome guide (Answered)

Whether you're a new Xfinity customer or an existing one, check out our Xfinity Voice welcome guide for questions about your service. Download a copy Download a copy of our Xfinity Voice welcome guide for more information!

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Xfinity’s DMCA Repeat Infringer Policy for Xfinity Internet Service (Answered)

The Digital Millennium Copyright Act (DMCA) provides copyright owners with a process for notifying service providers that store or host customer content (like websites and hosting services) of alleged copyright infringements made by their users. In most cases, these service providers are required to

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Xfinity Home contract signature policy (Answered)

Xfinity Home wants you to be prepared for your installation appointment. The Xfinity account holder or another responsible adult who is 18 years of age or older is required to be home during the appointment to make decisions about your security system and to sign the Residential Alarm Installation a

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Say Thanks

Our employees are dedicated to providing you with the best experience possible. If you’d like to share a compliment about an employee, product, or customer experience, we welcome you to do so here in this forum board. By posting your compliment here, we can ensure it gets passed along to the right t

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Pay off your Xfinity Mobile past-due balance with a repayment plan (Answered)

Paying off a past-due balance doesn’t have to be overwhelming. We offer repayment plans, so you can pay off the balance in monthly installments while keeping your Xfinity Mobile service active. Contact us to set up a plan Chat with Xfinity Assistant or call 1-888-936-4968. If you are eligible, a spe

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Manage emergency contacts in the Xfinity Home app (Answered)

Use your Xfinity Home app to manage emergency dispatch contacts. What You Will Need: Xfinity HomeAccess to the Xfinity Home app Difficulty Easy Note: If you’re unable to access the Xfinity Home app call 1-800-xfinity and an agent can help you update your Emergency Verification and Dispatch Contacts.

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How do I add a line to my Xfinity Mobile account? (Answered)

There's never been a better time to add a line to your Xfinity Mobile account. Learn how to use the Xfinity app or website to add a line to your account below. Adding a line with the Xfinity app To add a line to your account: Sign in using the Primary user's Xfinity ID and password.Tap the Services

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Xfinity Home app for Xfinity Home — Automation (Answered)

You can use the Xfinity Home app to stay connected and control your Xfinity Home - Automation system. While the look and feel of the app varies depending on whether you have an Apple or Android device, the functions and features are the same. Don't Have Xfinity Home — Automation? Learn about the Xfi

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Getting started with the Xfinity Home touchscreen (icons) (Answered)

Learn how to manage your Xfinity Home system using the Xfinity Home touchscreen — the control center that offers simple touch navigation with an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings for devices, such as Lights and Thermostats, and much

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New Xfinity Forum Official Employee Indicators

We are excited to announce that we have updated the way we identify our Official Employees in the Xfinity Forum. This update includes a new Official Employee naming convention (changing “Comcast[FIRSTNAME]” to “Xfinity[FIRSTNAME]”), a new Official Employee avatar image and an updated Official Employ

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2022 Olympic Winter Games

Comcast is proud to bring you all the excitement and inspiration of the Winter Games through a new, simplified viewing experience available across our entertainment platforms. Available on Xfinity X1, Xfinity Flex, and XClass TV, the experience will feature a comprehensive Olympics hub making it eas

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Troubleshooting your Xfinity Voice and fax machines (Answered)

Find troubleshooting tips about using fax machines with Xfinity Voice service. Troubleshooting Tips Dedicated fax machines — If you want a dedicated fax machine that's always on, you need a second telephone line for the fax machine.Note: A second line isn’t necessary if you only occasionally want to

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How to test Xfinity Home sensors (Answered)

It's important to regularly test on your Xfinity Home sensors to get the best performance from your system. What you'll need: Xfinity Home Pro Protection or Self Protection Access to your Xfinity Home touchscreen or the Xfinity Home app if you subscribe to Pro ProtectionAccess to the Xfinity app if

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Kids Week 2021

Beginning August 10, 2021 and continuing through August 16, 2021, we are offering customers free access to the full On Demand libraries of Nickelodeon, Nick, Jr, Nick en Espanol, Disney Channel, Disney Jr., Disney XD, PBS Kids, Universal Kids, WildBrain, Hopster, Curious World, The Reading Corner, P

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Xfinity Voice Spam Blocker overview (Answered)

Identify and stop unwanted calls with Spam Blocker so you only talk to the people that matter. Control is in your hands as you choose which types of call you want to block and which to send to voicemail, helping put an end to the nuisance calls in your life. Details Stop unwanted calls — Spam Blocke

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