Official Employee
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Does your Xfinity Voice Remote seem unresponsive?
Recent overnight maintenance on some Xfinity X1 TV Boxes, may be causing some customers to have a hard time using their Xfinity Voice Remote.
To fix this issue, you may simply need to unpair your remote and then re-pair it with your TV Box. For steps to:
- Unpair your remote, see Turn off pairing on your Xfinity Voice Remote.
- Re-pair your remote, see Pair and program your Xfinity Voice Remote.
If you need help re-pairing any other connected devices, such as a sound bar, speakers, etc., please start a post.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.
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