​As the title says my internet has been dropping, and tech support just wants to restart my modem over and over. There are numerous correctable and uncorrectable errors in the log even after only 10-15 mins. The modem is an SB8200. The coax line from the modem to the box on the side of the house is

I'm moving to a new address in a different state next month, and I got that move set up over the phone. However, my xfinity modem got shipped there way too early. I tried to get a customer representative to cancel the shipment and he told me it got cancelled, but UPS is still updating me saying that

How do I restart a program from the beginning when my guide says I can but doesn't give me any option for doing so? Is there a combination of keys to push on my remote?

Some of us don't have time to listen to your sales pitch when all we want to do is cancel services. Just simply asking for a callback from support and they want me to wait until April 1st.  I started out only wanting to cancel TV, but the issue of just trying to do that will make me cancel all

Hello - I started seeing slow speeds (~300Mb/s) as measured on the Xfi app to the gateway a couple of weeks ago. My gateway at the time was an XB7.  Prior to the issues I was seeing close to 1Gb/s on a consistent basis.  After a few days of seeing the slow speed measurements, I called tec

I recently built a new home and have been trying to get Comcast setup since. I reached out early and spoke with a representative and she said she would notate the account that it is a new build with a long driveway. The FIRST technician shows up the week we moved in and says there's nothing he can d

Starting this month, I am no longer able to pay my bill online. Every time I try I get the following: You can't add a new payment method yet We need to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. When addi

Stuck in endless loop of 'waiting for SNMP trigger', 'Aquiring Software', 'Failed to aquire URL' Reboots, starts process again and again and again. Blackhawks game being missed! lol

I currently have the Triple Play plan (including gigabit internet) but don’t use the voice or cable. I see there’s a plan called “Gigabit” for $80 per month with contract. Unfortunately, I can’t seem to switch to that offer using the Comcast website. When I asked customer chat on the main Comcast we

As the title says how do you do it now because as far as I can see it is done automatically and I’m unable to split them.

For the past 3 months or so, we've been having an issue at home where some websites and web apps will load content like they're on a dial-up modem from the 90's. Sometimes the content just won't load at all and the page will remain blank until I wait for a while and refresh it later. Sometimes it'll

I'm an Xfinity Diamond rewards member. I claimed my Peacock Premium reward back in July and have been watching it since, until yesterday. Now when I log into Peacock on the TV app or web browser (both my Xfinity and Peacock account have the same login credentials), its says "Not Currently Subscribed

Hey everyone, I wanted to share a frustrating experience I had today, and hopefully, some of you can give me advice or share if you’ve been through anything similar. I ordered the iPhone 16 Pro Max from Xfinity on December 18th and had been super excited for it to arrive. Today was the big day—it

I keep getting the following error message / page when I try to sign into my mobile account: Are you the primary account holder? Only the primary Xfinity account holder for your household can log in to Xfinity Mobile at this time. If you are the primary account holder, please verify your credentials

Hello, is there any difference between AX014ANM and AX014ANC Arris 4k dvr boxes?

I recently upgraded my Xfinity set-top DVR box to the 4k version (AX014ANM). (I don't have a 4k TV yet, I simply wanted the latest and greatest DVR from Xfinity, just in case I get a 4k TV someday.) Every morning when I turn on the TV (which is 1080p, not 4k), the TV video is shoved off to the right

Hello: I am Xfinity customer. It appears I have too many cable lines running to my home and some are completely unnecessary. I would like to have the excess lines remoced prior to replacing our roof in August. Thank you!

I got the modem about 10 years ago and it still works. The spec sheet says it's good for 160mbps. Since my plan is upgraded from 15mbps to 100mbps, does that mean I don't need to upgrade my modem?

Starting last month, a $15/month recurring charge has appeared on my bill. I contacted support last month and they gave me a bill credit and said it would not happen again. It has now happened again. I have no equipment to return. I believe this is related to another issue where my original gateway

I need to cancel my TV. Please tell me how I do that.