3 Messages
[Edited] cancel services
Some of us don't have time to listen to your sales pitch when all we want to do is cancel services. Just simply asking for a callback from support and they want me to wait until April 1st. I started out only wanting to cancel TV, but the issue of just trying to do that will make me cancel all services.
I WILL NOT speak with anyone on the phone. I didn't speak with anyone when I started my account or when you take my money monthly. How do I cancel services [Edited: "Inflammatory"]
Accepted Solution
user_4oicxl
3 Messages
1 year ago
Why does Comcast [Edited: "Inflammatory"] say you can use Xfinity Assistant to cancel services, then the assistant says it cannot help, and I need an agent. Then it says all agents are busy. I will just cancel at the store. Sad to lose a customer of 7 years because you make it so difficult to cancel.
(edited)
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XfinityEricB
Official Employee
•
2.2K Messages
1 year ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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