Visitor
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1 Message
Peacock Website Now Says "Not Currently Subscribed" , even though it worked for months
I'm an Xfinity Diamond rewards member. I claimed my Peacock Premium reward back in July and have been watching it since, until yesterday.
Now when I log into Peacock on the TV app or web browser (both my Xfinity and Peacock account have the same login credentials), its says "Not Currently Subscribed" and I that I have the free sample plan.
I went back to the Xfinity rewards page, its says "Claimed" (image below). I tried clicking on the "Activate Peacock" link in that message again (which worked for me in July) and get "We’re sorry, your account isn’t eligible for this Peacock offer"
Any ideas how to get my Peacock Premium subscription working again? Thanks
Accepted Solution
CCJodie
Problem Solver
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1.3K Messages
8 months ago
@Rondor Happy we got a ticket going to get the streaming service working for you again. You were a pleasure to work with!
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XfinityChelseaB
Official Employee
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1.1K Messages
8 months ago
Hello @Rondor, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_mhdpr1
2 Messages
8 months ago
I am also getting the exact thing. Frustrating:(
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sken2k1
Visitor
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1 Message
8 months ago
This exact issue is happening to me. Nobody seems to be able to fix this when I call in. I have been passed around and now waiting for another call back. I pay over $300 a month for this???
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user_ldnid0
5 Messages
8 months ago
Hello - please assist as I am having the same issue. I have tried for a few weeks with Xfinity support to have this corrected.
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user_4klk5g
4 Messages
8 months ago
Same issue today, of course when the NFL game is on.
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jazzasb
Regular Visitor
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2 Messages
6 months ago
I am having a similar issue. I posted another message but not sure whether it was done correctly based on the response I received so commenting here also. Diamond customer, redeemed the reward, followed the instructions in the email and received the message that my account is not eligible.
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user_i6xf1g
1 Message
6 months ago
I had the same issue happen to me randomly out of the blue. I called in, tech support rebooted the set top box. I waited ten minutes for the reboot and that fixed the subscription on this box. I haven’t tried the other TVs that are streaming the service.
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user_dihrsj
1 Message
3 months ago
Hello I am having this issue. My
peacock premium is supposedly activated but upon logging in after activating on the page it is asking me to subscribe. Can anyone assist?
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