New Poster
•
1 Message
Restart a live TV program
How do I restart a program from the beginning when my guide says I can but doesn't give me any option for doing so? Is there a combination of keys to push on my remote?
New Poster
•
1 Message
How do I restart a program from the beginning when my guide says I can but doesn't give me any option for doing so? Is there a combination of keys to push on my remote?
Accepted Solution
XfinityPeterH
Official Employee
•
1.9K Messages
4 years ago
Hello and thank you for reaching out to the Comcast Digital Care Team via Forums. Not being able to restart your program as you desire would be frustrating and never something we want for you to deal with while you are trying to enjoy your program. I know if I was in your shoes I would be reaching out as well too! Rest assured you have come to the correct place to work alongside of you each step of the way to find the correct resolution.
Some programs are not allowed to restart based off the Network and they way they have their configurations set up as Comcast does not have control over this. With that being said there are a few things we can investigate to make sure everything with your Comcast equipment is working correctly. Would you be so kind as to send us a private message so we can dive into your account and get started on troubleshooting please? Please click on this link to send us a private message.
https://forums.xfinity.com/t5/help/faqpage/title/sendmessage
Thank you and we look forward to hearing back from you. 🙂
0
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
4 years ago
0