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@user_ywwuy5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some concerns with your service being disrupted recently. We know how important working service is and would like to get a better un
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
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incentives
Seeing a lot of these posts, but I also was promised an incentive ($200 visa gift card) that I have never received. Mostly making this post so I can DM.
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Customer Service
@XfinityBenny I am happy Xfinity read my post, but that response and that link does not help. I found that article before making my original post, while googling this seemingly intractable problem. Did you read step 1 and compare to my post?&n
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
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Customer Service
user_8882vm Hi there! Thanks for reaching out and for using our Forums as a tool to reach out. We are happy to work with you to review your recent interaction. We always suggest visitng https://spa.xfinity.com/help/network-abuse?faq=report-online-har
phone call then email from "xfinity" saying hacking attempt
We got a phone call supposedly from Xfinity saying they were investigating a malicious hacking attempt to/on our internet. The guy wanted us to turn off the modem then turn it on and then connect to a website he was going to give us that would be able to 'catch' the offenders by tracing their ip adr
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@user_tk6zqt Thank you for reaching out. I can understand your concern about receiving an unknown package. Have you received any recent notices regarding equipment updates, replacements, or account changes?
Received package from [Removed: Address]
I didn’t order anything from Fulfillment Center, [Removed: Address] I am returning the package unopened. How can I ensure that I will not be charged for the package. I did not order it!
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user_bfhepg, We're glad to hear your Favorites list has largely been restored without having to rebuild it manually! 😀As for those extra channels showing up in the Favorites view, that does sound a little unusual, especially if they aren't mar
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
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We'd be more than happy to look into this and help however we can, @user_osl6gv! First, we ask that you refrain from making multiple posts about the same concern(s), but not to worry - I've merged your two posts into one to avoid confusion. Also, p
Need a status update for my address
So I signed up for 1000/1000 about 2 months ago. Lines were ran underground. First tech we called out here said it wasn't ready yet, and when we see the green box installed in the ground out front we were good to go. Fast forward about 4 weeks to a month the green box was there, so we scheduled anot
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user_2qu2kb Hi there! We can see why that would be frustrating when you were previously able to get straight to your Favorites by pressing Guide twice. First, try setting Favorites as your default Guide view instead of using the double-press shortcu
How do I get rid of the Quick Tip screen when I'm trying to access my Favorites and schedule?
I used to be able to see My Favorites schedules by clicking the Guide button twice. Now all I get is a Quick Tip screen. How do I fix this?
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Community Best Answer
jackie2034 This was caused by a recent update we sent out that affected multiple customers, but should be working now. Please let us know if the list is still not working properly for you.
missing favorite channel list
Last night (Tues. Aug. 18th, 2026) my husband noticed that our "favorite" channel list is gone. Poof! Just disappeared. What happened? Now I guess we have to go back to put them back on. Why'd this happen? Do we need a new box? ? This morning I manually put the favorites back on, but I want to know
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2 Gig Plan Capped Around 1.4 Gbps After Account Change
I’m on the 2 Gig / 250 Mbps plan and was consistently getting about 2.2–2.3 Gbps before a recent pricing/account change. Xfinity confirmed I remained on the same 2 Gig plan, but after my modem was restarted/reprovisioned, my download speed immediately dropped to about 1.4–1.5 Gbps and has stayed the
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Customer Service
Unable to verify identity when adding included Xfinity Mobile line
I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but
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Plan
I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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$90 Unexpected Data Overage Charge – 15+ Year Diamond Customer
Hello, I’m reaching out regarding an unexpected $90 internet data overage charge on my most recent bill. I have been a Comcast/Xfinity customer for more than 15 years and am currently a Diamond Rewards member. My bill is now $360.36, and an unexpected $90 additional charge is significant and cost pr
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Billing
Identity Verification
On a recent call with an Xfinity Mobile representative, I was asked for my full social security number and date of birth. Is this standard practice for them to do?
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Devices
@rickhalv Sorry. Let me try that again: I've just checked my speed: down 573.71 Mbps, up 41.54 Mbps.Regarding recent Priority-3 time-outs:Fri Aug 14, 3 times between7-9AM:No Ranging Response received - T3 time-out;CM-MAC=d4:..:11;CMTS-MAC=00:..:00;
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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@EG I've just checked my speed: up 573.71 Mbps, down 41.54 Mbps.Regarding recent Priority-3 time-outs:Fri Aug 14, 3 times between7-9AM:RCS Partial Service;CM-MAC=d4:...:11;CMTS-MAC=00:....:00;CM-QOS=1.1;CM-VER=3.0;I'm not sure how to check for dropo
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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DNS / nslookup Problem
I need regular access to government websites in Trinidad and Tobago for work. When connected through my Comcast internet service: nslookup cso.gov.tt times out and does not return a result. However, when I disconnect from Comcast and use my mobile phone hotspot, the exact same command succeeds immed
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Your Home Network
I sent a direct message 2 days ago immediately after posting here (since I figured out you had to make a public post before you can even see the message button) and still have not heard back. Chat and phone support has continued to not be able to ass
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Hello user_tv2ypr, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. Have you rebooted your modem recently? Have we had any maintenance done in your area recently to yo
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wifi speed has slowed down for no reason
Hello my wifi Speed has been around 865 on avg for the last year as we are on an 1100 gbps plan but as of today it has dipped to 30 gbps which has never happened before .
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