Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.9K)
user_1gaocc Thank you for reaching out! I am incredibly sorry for your loss of your wife. Wishing you peace and comfort during this time, and I do apologize for your recent experience you had trying to extend a payment arrangement. Setting up a payme
Formal complaint
I reached out on 6/23/2026 to try and extend a payment arrangement I had due to the sudden passing of my wife. I spoke to a representative who told me they went above and beyond and got the arrangement extend to 7/12/2026. They cancelled the original arrangement. 10 minutes later I started to reciev
Question
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
Question
•
Xfinity Stream Website
Irrigation Damage Claim
I have looked up in this forum how to submit a claim. All posts reference using the Direct Messaging chat icon. I do not see that in the top right hand corner of the screen, How do I submit my claim
Question
•
Customer Service
Hello user_mpz9z8! Thank you for sharing the experience you are having with the Xfinity stream app on the fire stick. I know the experience is a bit different on each platform. But I have not had any issues with the fire stick recently. Did this trou
Xtream app running on fire stick
The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo
Question
Setting up recent purchase package
I have Xfinity fire tv. I have successfully signed in on Xfinity stream. I cannot figure out how to access all my channels.
Question
•
Xfinity Stream Website
Hey @townlimitsprinter925 Thank you for taking the extra precautions especially if you did not sign up for an offer. Typically a card like that would be attached to an offer with at least 90days of having the qualifying service in good standing so t
Is xfinity.myprepaidcenter.com legitimate?
I received an unexpected email from yourcard@incentivetracker.xfinity.com saying that my “Virtual Prepaid Mastercard has arrived.” I’m not aware of any changes made to my services or any promotions at the time when I activated a few months ago. I recently received a sales call offering Xfinity Mobil
Question
Service fee
Hello, I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less tha
Question
•
Billing
The DVR has come in handy for me when I don't feel like pulling out my DVD player to catch some of my favorite shows, so I understand your frustration here. Losing those hard to find shows becomes quite inconvenient, @user_x2otr1. The DVR automatical
Dvr
Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for o
Question
Good news. I have installed and activated my Xfinity Gateway XB8. While my upload speed continues to thrash around between 40-120 Mbps, it recovers back to 120 much faster than it did for the most recent degraded behavior of the Hitron CODA. When I c
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question
Sorry, I explained it wrong earlier. I was originally on the $82 plan. Recently, I went to an Xfinity store and changed to the $60 plan, which I was told would be $50 after the AutoPay discount. I understand that I was still charged $82 for this mont
Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
Question
user_ix1d6b It's really simple to see if you are eligible for a credit from a recent service interruption. Navigate to the Xfinity Support page. Scroll down to Outage map and credit.Click Check credit eligibility.Enter details abou
Credit for 2 days with no service last week
We did not have internet or tv for 2 days last week due to storm. Can we get credit for those days?
Question
user_ix1d6b,Thank you for creating a new post. I appreciate your patience as we worked to get service back up in your area. I'm sure being offline for 2 days wasn't ideal. For credits, you can visit this link https://www.xfinity.com/support/articles/
Credit for 2 days with no service last week
We did not have internet or tv for 2 days last week due to storm. Can we get credit for those days?
Question
user_7akh14, I appreciate you taking a moment to create a post. I'm sorry to hear you ran into issues with your cable services. Addtionally, I understand the Xfinity App and Xfinity Assistant were also giving you trouble. We had many reports ear
My cable isn't working, the app isn't working, the assistant isn't working. I need to speak to someone
I need to speak to someone. My cable isn't working, the app isn't working and the assistant isn't working. How in the world am I supposed to get this solved?
Question
user_ipuhkd Thank you for taking time out of your day to bring your recent experience to my team's attention. Our customers deserve excellent support every time they reach out to Xfinity and I apologize that this expectation was not met. I'd like an
Worst customer service experience
I have had the absolute worst customer service experience with the customer service line. I had to call over 6 times speak to multiple people, explain my situation each time I spoke with someone new for the reason for my call even when it was supposed to be a warm transfer. The representatives are v
Question
Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
Question
•
user_0bedmt Hi there! Thank you for reaching out to us here on our Community Forum. We appreciate you sharing some details on the troubleshooting you've done so far! Do you recall if the batteries in the home have been changed recently? If you do nee
Remote Not Working
My remote works to power on and off my device, change input, and change volume. All arrow pad functions are not working. I have unplugged my cable box and restarted but that did not help. I tried repairing my remote and that was unsuccessful as well. What are my next steps? Do I need a new remote?
Question
Official Solution
@XfinityJustinM wrote; There are curreently not any third-party modem or routers that are compatible with our Fiber network. It is my understanding, and I've also seen many posts here, indicating that 3rd-party routers can be used with the XER10
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
Question
Thank you @EG Good afternoon @user_hk80f4, and thank you for taking the time to reach out to us today with your recent issues. I apologize for any frustration you have experienced in getting your upload speed issue resolved. Our team can review your
XfinityRaf
commented
1 hour ago
to the conversation:
0
0
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
Question