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@haz10 FWIW, the employees that work in Reddit are the same ones that work here. I agree that there has probably been too many employees jumping in to help. Each of them, though, are assigned a "case", which basically means that each unique
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Agonizing iPhone 17 upgrade experience
Using a call center agent, I supposedly upgraded an iPhone 13 to a iPhone 17 with your recent December deal that ended on 12/16/25. I was told that I would receive the new phone by mail and then would be required to send the old phone back by mail. The order was processed on 12/16/25 and the phone w
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Devices
Billing Issue over a year NOW
Dear Comcast/Xfinity Customer Resolution Team, I am writing to formally document and escalate an ongoing issue with my Xfinity Mobile account that has remained unresolved for over a year, despite repeated assurances from multiple representatives. On November 25, 2024, I visited an Xfinity store and
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Billing
Hey @user_l9ms74 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Newsmax. I would be more than happy to offer my assistance looking into this fu
NewsMax streaming issue screen freeze
This is a sporadic problem. I have reinstalled the app but it still happens. I am using an Amazon Firestick. Only happens on NewsMax channel.
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Play Store downlad routing issue
Looks like this is an issue, again. Certain Play Store download traffic is getting stuck in a loop on the Xfinity side. Is this already being addressed, and if so, is there an ETA on it being fixed? Same issue as described here (and elsewhere, including several posts on Xfinity forums): https://www.
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Your Home Network
Its on your end. Feature works with Verizon. The Xfinity IMEI checker has vague language about how WI FI calling might not work. There are a lot of posts on various forums about Samsung S20-24 FE's not supporting WI FI calling but
samsung s20 fe
My Samsung F20 FE does not have WI-FI calling on xfinity, even though I was told it would before switching over. The phone supports it and Xfinity offers it so does anyone know WHY it doesn't work?
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Hello @user_89qdkh Unfortunately when it comes to the local service interruptions agents are fairly limited on the specifics of the repairs and what is causing the interruption. Our local techs work as fast as they can to get everyone restored but wi
Customer service is terrible.
December 27th approximately 1:00pm our Internet service went down due to an ice storm (we didn't learn this until a full day later) and we tried to call them to report the service outage. We thought the text option would be simple and convenient but is was not. After being introduced to someone they
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XfinityMatthew, why don't you read at least the last few posts? Had you done that, you would know that these instructions that you mentioned are neither complete nor correct. We don't need for more XfinityNames regurgitate the same useless stuff. Sav
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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Yes, fix your product and listen to your customers. Either update the xer10 to have bridge mode or ideally allow customers to attach directly to the ONU with their gear. The customer group who wants and needs 2gb+ service is the same group who needs
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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@Eazydeazy From what I've seen, the official employees posting here recently, they are saying that you need to be subscribed to one of their X-Class symmetrical speed tiers in order to be eligible for an XB10 gateway.
Xb10 availability
I talked to Xfinity online and they told me that the Xfinity store would either have the xbo10 modem or would be able to order it for me. When I get to the Xfinity store, they tell me I can’t get xb10 because my neighborhood needs to be upgraded to the same upload/download speeds. Is this true? I’ve
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Wrong phone received — exchange denied as “past timeline” even though I tried multiple times (need policy exception)
Hi Xfinity Support/Community Team, I need help with an Xfinity Mobile order fulfillment error and a policy exception. Issue: I received the wrong phone (wrong model/variant) compared to what I ordered. What happened: • Order date: 12/02 • Delivery: 12/08 • Phone ordered: IPhone 17 pro max blue • Pho
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Devices
I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?
We had access until it recent separation from NBC.
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Channels and Programming
Hello, @MikeR26 thank you for reaching out over Xfinity Forums. We value your security, so updated some sensitive information that had your name in the public facing posts. You've contacted the right place, I can do an account review to see what is a
Loyalty Discount
I previously received an email that I would have a loyalty discount automatically applied to my bill once my current plan ended. However, my newest bill reflects the increased bill after my plan ended but with no loyalty discount applied.
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Hi there, @user_k0u8wp, thanks for reaching out to us here on the Community Forum. I do see you've made several comment posts for this issue. Sorry to hear about the stolen card, that is rough, and I hope you get it resolved soon. As far as what to d
Payment issue.
My bank account has been stolen an trying to make a one time payment for the 28th of December as I don't have any money in bank for automacticpayment
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Received an email asking me to accept one of these posts as a solution. [Edited: "Language"]???????
Hello, Xfinity.
Are you people EVER going to fix the billing issues with account #[Edited: "Personal Information"]? Or are you simply going to send me emails demanding payment for services that you not only did not provide but actually owe me money on? How 'bout it Xfinity? Any answers here because there sure aren'
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@user_r4rfzq I was investigating further and found a post on the Apple site titled: Fixing Comcast email since the move to Yahoo on Mac Mail. I know you mentioned it being Apple Mail, but wanted to see if the steps outlined on that post may also help
Confused about passwords to use when Comcast emails are "migrated" to Yahoo
I received the invite to move to Yahoo and I am reviewing the instructions at https://help.yahoo.com/kb/SLN36803.html Part of the initial steps for migration is creating a NEW STRONG PASSWORD One has to sign in at yahoo.com with one’s full Comcast.net email address and password as shown in first vid
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It's clear that the employees responsible for answering these questions aren't actually logging into xfinity's app with the routers/configurations in question. If you did that, you'd be able to answer these questions correctly. I've been
Is there a way to set up a separate 2.4-GHz network with my XB8 Gateway?
I switched from Breezeline to xfinity 2 years ago because they had a better internet deal. Shortly after switching, I noticed my U by Moen shower temperature controller began randomly shutting down. Long story short - Moen told me my controller software was not updating because it required a 2.4-GHz
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$100 installation fee
I have been an Xfinity customer for about 7 years, and for the most part I have always been satisfied with the service. Recently, I moved to a new address, and during the process of transferring the service from one address to another, we found that we could not connect to the internet. After being
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Customer Service
Howdy user_qktsk3 👋 I hope your weekend has been going well for you, and even more so want to thank you for joining the Xfinity Mobile family recently! We really did have some killer Black Friday deals, so I’m glad you were able to take advant
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Mobile Black Friday promo not being honored
Hello, I purchased 2 new iPhones during the Black Friday deal ($1100 promo per device). I followed all of the requirements of the deal - purchased the new phones, traded-in old phones, and then upgraded our lines to Premium Unlimited. I’m only getting $231 per phone, which is less than if I didn’t e
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