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On what platforms can Xfinity Stream pause live TV??
My own experience is that Xfinity Stream for Roku won't pause live TV. Another thread on this forum suggests that Xfinity Stream for AppleTV version will pause live TV, at least for certain recent versions of the app and OS. Is there a comprehensive list of which platforms Xfinity Stream will/won't
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Xfinity Stream Website
Hello @user_tw723e If you have had 3 recent tech visits we can certainly look into getting maintenance involved. Please send us a direct message with your full name and the service address and we can look into the next steps to getting this issue fig
constant packet loss
I left xfinity a few years ago due to packet loss. I came back a little under a month ago and the packet loss still exists, ranging from 1%-18% packet loss. I've had 3 technicians come out and confirm the signal is great and the box connects are all in tact. I've ran multiple tests (pingplotter, pac
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Results
am writing to formally complain about ongoing billing increases, repeated failures to resolve issues through customer service, and what I believe to be misrepresentation regarding a recent offer made to me by an Xfinity representative. I have been a loyal Xfinity customer for approximately 25 years
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Getting Started
Hello, @user_3hbugz! Thank you for reaching out here about the call. @BruceW is correct that it is a scam. The team and website they listed are the correct team to report this to. There is also an alerts page on that same website that shows any scams
Low Modem Security
I received a phone call about my modem having low security and foreign actors can connect to it. Is this correct or bogus?
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New 4K X1 Box failing to sync Cloud DVR recordings - Works on Stream App only
I am looking for assistance with a persistent DVR syncing issue on my main 4K X1 box. This is now the second box (including my previous non-4K model) to exhibit these exact symptoms, and I am hoping to find a solution. The Problem: My Cloud DVR recordings are perfectly visible and playable on the Xf
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X1
Hello user_61q7ma thank you so much for taking the time to reach out here via our Xfinity Forums, and for sharing your recent experience. We would love to help however we can. Please send a direct message by clicking the chat icon in the uppe
Fraudulent service
My name is Gracey. Xfinity has been a provider for my internet service, Xfinity streaming service, and our cellphone service for years. We have been relatively satisfied with your service over the years. Today, I do not have a cellphone service, meaning my phone has been deactivated due to the gross
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We are having the same problem accessing HBO Max and have been on the phone with support twice for two hours each time. They all have said they would call us back but no one has called back. We have used HBO Max for some time, and this problem just s
HBO Max Error
We have used HBO Max through Xfinity for years, but now we are getting an error message when we try to sign in. It states: “you’re trying to sign in to HBO Max with a secondary Xfinity ID”. There is no other users on the account, so we are using the primary account but nothing seems to be working. W
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Email transfer to Yahoo
The recent transfer of my Comcast.net account has resulted in the loss of my archived messages. These lost messages included electronic tickets for future concerts and plays. Also, reference material, impossible to replace, has been lost. They must exist somewhere. Is there any chance of recovery?
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Credit Report Inaccurate
I came back to Xfinity because I believed that you had stopped tricking customers. Bravo to whoever made the decision to stop escalating the cost every year. Five year stable price was a inspired move. I ported over two lines with a great deal of difficulty because Consumer Cellular uses a different
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Customer Service
I had the same issue where I have about 90 devices connected and working with no problem. Nothing other than xb8 and no extra settings or in between devices. All if a sudden my laptop and random devices won’t connect despite all steps of resta
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar
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miserable upload speed
Hi, my internet service is rated for 150Mbps download and 35Mbps upload. I live in Santa Clara area. The modem is an SB6121 DOCIS 3.0 (very old I know). Recent speed test shows download speed is around 80 to 100Mbps but upload is near 0.1 to 0.2Mbps, making internet browse a very miserable experienc
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Your Home Network
@7sfbytes please do not make multiple posts about the same issue. It's against the Guidelines and Acceptable Use Policy to do so. I am removing your newest post as it is a duplicate.
email not updating
my email has not updated since nov and I've reset my password, how can i resolve this to get my email updated?
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Thank you for suggesting Xfinity streaming, we already use it on several devices. It still does not solve my headache with the current TV Box issue or help me recover lots of wasted time. The technician did come out today and he was finally able to s
Customer Service
Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte
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@XfinityBillie Thank you for suggesting Xfinity streaming, we already use it on several devices. It still does not solve my headache with the current TV Box issue or help me recover lots of wasted time. The technician did come out today and he was f
Customer Service
Terrible Xfinity tech support service. Your automated bots are completely ineffective in solving deeper problems, only good for more basic issues. Customers are forced to go through long troubleshooting process with bots and very difficult access to a live chat agent. Then, it requires too many inte
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I am having the same problem. I am trying to port my Comcast Business phone number over to my Xfinity phone service and no one has been able to help me. I have been one the phone several times for several hours being bounced around from department to
Porting number from Comcast Business Voice to Xfinity Residential Voice
I recently had a horrific, nine hour, mult-day, multi-representative phone tag experience trying to get my Comcast Business Mobile service converted over to Xfinity Residential. I only received useful help once I posted about my experience on the Xfinity Mobile community forum. I was contacted and g
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Hey there EcThirtyOne thanks so much for the updates on how things are going! We did complete some updates and repairs in your area recently, so this should help improve performance of both the residential and Business-Class services.
Internet is nigh unusable during peak hours
Gigabit Plus Internet Plan customer here. Since the very start of service, we have experienced slow speeds, high latency, and flat-out drops in service throughout the day, but MOST notably from 4 PM until the end of the day. We have had SEVERAL technicians out, replaced the wires in the house all th
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@user_4lbbcn thanks for the update. We can follow up on your account after the recent appointment. When you have a chance send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to
Chronic intermittent signal issue. Requesting Line Maintenance
Hey there, I’ve been lost for hours with chat going nowhere and having my modem’s MAC address re provisioned for the second time in a month just to get back up and running is frustrating. A technician is scheduled for Sunday, but I think I need someone else! I’m reaching out because I’ve been dealin
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user_1phgtl Thank you so much for stopping by to help with your recent trade-in and for providing the value/condition after you sent it in. The trade-ins are sent to a 3rd party for evaluation, but I am sure we can find more details regarding what wa
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How do I dispute an incorrect assessment on an early upgrade return (I sent FedEx, the investigation showed a USPS tracking number...)?
TL;DR: My near-perfect condition early upgrade return was assessed a grade 'C' (water damage or obvious physical damage, etc), I was charged the full remaining price of the phone (which I could have just paid off and kept) PLUS a $35 'restocking fee'. I don't believe they assessed the correct phone
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