I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

I am a victim of a scheme that is well-documented online. After my iPhone was delivered, I was contacted on the same day by someone representing themselves as being with Xfinity and was told I received the wrong phone and that I needed to leave it on the porch to be picked up. They knew every detail

To Whom It May Concern at Xfinity, I am writing on behalf of our father, who currently receives service through Xfinity. Last month, his bill exceeded $400, whereas his usual monthly bill is approximately $20–$40. Our father has early-onset dementia and lives alone. We are unsure whether he may have

The cable lines have surface in my backyard

Technician came out and diagnosed that everything is good on my end. All scores were green except for the WAN score which was low in the 50-60s. From my understanding the 2GB upgrades and maintenance in my area has introduced significant signal noise into my local node. Because the signal to my home

My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe

I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.

Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.

In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k

Why I'm I getting a bill when I had modems one day took it back cause it did not work

I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s