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Thank you for letting us know you sent a direct message @user_oq647m! I checked again, and we still aren't seeing your recent direct messages come through to Xfinity Support. Please send us a direct message with your full name and complete service
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
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Thanks for providing those details, user_ga8f53. I can definitely understand the concern, especially since you just upgraded to 2 Gig and the app and website are still showing information from your previous plan. Since the Xfinity app is testing agai
having down/up speed issues after setuping new XB10 with a 2gb plan
a few hours ago I changed my plan online from 1gb to 2gb, got a XB10 from xfinity store. setup has mostly been a breeze, but wondering if there is a bootfile issue or other config problem. in the xfinity app it says i'm getting 120% downloads speeds of a 1200Mbps plan. I should be on the 2gb plan. a
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@Again actually I figured it out. With more recent MSFT Outlook versions, if you start writing an email, then leave it, it saves in drafts, then if you start editing again, then try to save in Drafts again, you get an error msg & the email messa
comcast email no long downloading to classic outlook
comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.
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There are issues with the update for the streaming app on Samsung TVs . How else could we explain it. Read the posts, the update doesn’t make anything user friendly.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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user_ny2jf2 Thanks for reaching out to us here on Forums about your recent mobile payment for a mobile account you had closed. Did you recently close it, and was it a full normal payment or less than normal? Final billing takes about 30 days after ca
why am I being charged for my mobile phone that was cancelled
I have gone with another service and cancelled Xfinity mobile, I just recieved a notice that the money was taken from my debit account.
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user_0escbk Thank you for letting us know about your recent support experience. That is not at all the experience we want anyone to have, and we appreciate you letting us know. We would be more than happy to help with any connection issues and make s
Horrible service
I have been on the phone with a live agent for 46 minutes when they say the problem will take 5 minutes to get my Internet to work. They keep saying the same [Edited: Language] but nothing is getting done. They have said multiple times I’m running reports than they have me unplug and plug my [Edited
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I use the Xfinity Stream app on my Samsung Smart TV. Following the recent app redesign, previously watched recordings no longer display their watched status, and Resume/Restart functionality has disappeared. This makes managing series recordings extr
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Never Received Lord of the Ring's Fellowship of the Ring Extended Version
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" t
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Customer Service
Hi @user_yuxvfx,Eyes are here! Looks like the "favorites channel" and "last watched" list no longer appears with the most recent update. Any other changes that I should bring up to the team?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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VBaymax36 Thanks for reaching out to us today about your bill payment concern after a recent update. When you say you are locked out of the option to pay on the 4th, what message to you get when trying to make a payment or is the issue that you are m
Still says 0.00’s 😐
So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I
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hoytwma2 Thanks for reaching out about your recent additional cost after the transition to Yahoo. I can fully understand where you are coming from, but we wouldn't be able to compensate you for a charge that isn't related to our services.
Yahoo mail transition compensation
after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.
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user_dyf3ka I apologize; it looks like there was a recent update, and we extended support for an additional month. Do you still need assistance with your cable card?
Please help me pair my old but normally functioning cablecard to my tivo premiere that just had its hard drive replaced
i am told there are xfinity experts that can help get a cablecard paired to a new tivo host id by remove, save empty and replace even though the phone cablecard tier 2 people could not get it done. Please let me know what official xfinity staff can get in the xfinity system and apply the new host id
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Good afternoon user_jj9avt. I can certainly understand checking into where your bill is. I will be happy to look into this further with you. I do have a couple of questions to better understand the situation first. Do you have any of your previous re
Haven't received my Paper bill in the mail for November yet?
I haven't received my Paper bill in the mail for November? what's going on. I'am not on Paperless billing. Thanks Brian.
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I had the same frustration recently, after a European river trip that covered several countries, each border crossing freaking out Xfinity's email system into believing my phone had been stolen by someone who then crossed a border. Someone stealing
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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user_468af0 Thank you for stopping in for help with your recent experience trying to update your promotion. That is not at all the experience we want any customer to have, and I would be more than happy to make sure it is addressed. I will need to pu
My internet happened to go down after talking to customer service?
My internet "happened" to go down after talking to customer service to try and save some money? This economy is bad right now, so I thought I'd try and save some money. The customer service representative I was talking to was down right rude. I appruptly ended the chat since it was going nowhere, an
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CM Error Codewords Channel ID 28 24 25 26 27 193 194 Unerrored Codewords 37266129 81004844
High Correctable and uncorrectable codewords
Hello there everyone. I am here to discuss that has been discussed before but i am unable to find any solution to it. As the title say i have High number of correctable and non correctable codewords. I just restarted my modem a day before yesterday, after the restart the correctable codewords were i
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Formal Executive Escaltion-Unresolved bill issue
SUBJECT: FORMAL EXECUTIVE ESCALATION – UNRESOLVED BILLING DISPUTES, UNAUTHORIZED DEVICE CHARGES & REPEATED CUSTOMER SERVICE FAILURES ATTENTION: OFFICE OF THE PRESIDENT / EXECUTIVE CUSTOMER RELATIONS I am requesting an immediate executive-level investigation into the unacceptable handling of my Xfini
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Billing
The phone line is still active with AT&T and paid for. The phone number being transferred is in the same location as the Xfinity account. We did reach out to the carrier and confirmed that there were no PIN numbers or any locks that would block
Xfinity Voice Porting Department – Unacceptable Customer Service, Endless Runaround, and Zero Accountability
I have been calling Xfinity Voice's porting department numerous times per week trying to transfer a telephone number from AT&T that is very important to us, as we have had it for decades, and the experience has been extremely frustrating. Every time I call, I get the same runaround. I'm told AT&T re
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Hey @user_0a33iu, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent Xfinity Stream App update for Samsung SmartTVs. We recently made som
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New streaming layout
The new xfinity streaming layout on Samsung tv is absolutely awful! It’s hard to navigate and the favorites tab is gone and trying to find a show on the guide is near impossible and the colors are so bright it’s hard to read it!! Please for the love of all things holy STOP changing things and put it
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