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Hi XfinityQue. There are 5 people in my family. All of us have our own comcast emails. All of us have our own phones and tablets. There is one family computer that uses eM Client email program to organize all emails that come in. &
3rd party email client issues
I use eM Client on a family computer for 5 comcast accounts. Those 5 accounts are for each family member that receives email on their iPhones using the iPhone email app or outlook. Worked seamlessly for years. In the past month, it stops syncing every day so new emails won’t come in on my eM Client
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I’m accessing the email through Apples email app. Never had an issue until recently. Yes I can access email by going to a web browser and logging into Xfinity.
why does the IMAP account password pop up each time after I have already updated my email
Last night when I opened my email a box popped up for me to log in to IMap account. I don't even know what that means. I called comcast today and a technician helped me but my email is not right and the box is still popping up. WHAT IS THIS
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There are posts from people a month ago who were having audio sync issues on Roku's. So it's not just an Android problem.
Sound Out of Sync for On Demand Content
I use an Amazon Fire Stick with the Xfinity Stream application to watch Showtime Content - in this case Dexter Resurrection specifically. The sound is not synced with the video. Tried logging in/out, restarting the device, network connection is fine. It also seems to happen on other Showtime content
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Or you can search for "Data Usage" and filter results for the last 90 days and see a very consistent pattern of posts where a surplus of people have reported inaccurate data usage, many pulling screenshots from their router, only to be told that Data
Unexplained Data Usage Spikes since August 2025
Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage
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Unable To Recieve Outlook Email But Can Get Webmail
All of a sudden Outlook stopped receiving emails and on my Android as well, but can send emails and can send/receive on Webmail. This is not a issue with settings because it just suddenly happened. Here is the error: Task 'xxxxxxx@comcast.net (2): Folder:Inbox Check for new mail.' reported error (0x
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Customer feedback regarding the Xfinity: account website experience specifically points to significant dissatisfaction due to poor usability, slow performance, and confusing navigation. Common complaints found in user reviews and forums include:
Website
Every time I am forced to use the Xfinity website, I get so frustrated I just want to scream. It takes FOREVER for pages to load. For an INTERNET COMPANY with over 32 MILLION CUSTOMERS, you have the absolute worst and slowest website I have every visited. I have never seen a website load slower, eve
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See my most recent two comments, if you hadn't already. One describes my experience with Xfinity Support direct messaging, the other describes my discovery that the actual problem with folder-sharing within the LAN is that the Xfinity gateway doesn't
PC is invisible to SMB client apps on same LAN subnet (Xfinity XB6 gateway)
I recently switched from DSL internet to Xfinity cable internet. Before the switch, my cellphones could use a SMB client app to access a shared folder on my Windows 10 PC, to transfer or stream files via wifi. After the switch, the client app displays "unknown host" error and can't access the shared
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colonelscotty thank you so much for letting us know about your connection issues. We appreciate your taking the initiative in trying to reach out to the correct team. This would actually fall to the local technician to refer the issue to our maintena
How to submit a ticket with the local NOC.
Anybody know how to actually submit a ticket with your area's local network engineers? Myself and several of my neighbors who also use Xfinity have our service become completely unusable at peak times, usually between 6PM-10PM. It's not reduced bandwidth that's the main issue, it's sustained packet
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Netflix not loading on first launch.
Recently, when launching a Netflix program from the X1 Guide the show will not load when first launched. You just have a spinning red circle. When you hit exit and then launch the same program again it works. I already reset Netflix from help and cleared the app storage from settings. Using the Netf
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X1
3 Apple TV 4K devices and 6 other Apple products, look at previous posts. Happens on all and worse tonight than ever.
Audio drop
Still going on. Only on Xfinity stream app and apple devices especially apple tv4k. Any fix coming?
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Xfinity My Account
The website has been about as stable for me as it's ever been over the last few months. A few days this week things have been odd with it. Again today. In getting an answer to a question I can normally access in my account (but that wasn't working this week), and chatting with a person online, they
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Customer Service
Hi there and welcome to Comcast @user_30d801. Thank you so much for reaching out to us regarding your recent mobile trade in promotion. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your f
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade I purchased two new iPhone 17 Pro Max during the black Friday special that offered $1100 trade-in credit with the elite upgrade through the unlimited premium plan. They received both devices. My account says the up
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Hi @User_J9k, we have been seeing some issues with peacock recently. Our engineers have been working hard at getting things resolved, but third-party issues can be quite complicated. Your activation issues may be completely independent of these issue
Peacock
I cant activate my peacock account. I've tried contacting finity Chat, phone support and have even gone to a physical place and they tell me it's Peacock that needs to help me, so i tried asking them for help and they tell me that only Xfinity can help. I will file a complaint to the FCC and hopeful
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I am writing to bring to your attention a billing issue I have encountered. I have noticed that I am being charged for three cable boxes on my recent bill; however, I only have two in my possession. Could you please assist me in resolving this matte
contract is set to expire next month
I am writing to express my appreciation for the services I have received from Xfinity. I am particularly impressed with the level of support and engagement I have experienced during my time as a customer. As my contract is set to expire next month, I wanted to proactively reach out to discuss the up
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Consistently slow download speed
Recently, my download speed has averaged between 1.2 and 4.1 Mbps. I have restarted all devices (modem, router, desktop), reset my network, verified with a separate laptop, and followed the AI chatbot's troubleshooting. Nothing has helped. Please, assist.
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Your Home Network
This company is just AWFUL
I have had two instances where I have been [Edited: "Language"] by this company. The first time I had to upgrade my phone because my old phone kept dropping connection and no one at Xfinity could figure out why (it was a "it's not us, it's Android" situation - plot twist- it was Xfinity). I decided
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Customer Service
reggie77 Thank you so much for reaching out for help with your DVR recordings and the recent change that was made. With the TV services, there is a free DVR feature that is included with your plan. This provides around 20 hours of free storage. For a
Deleted Recordings
Monday I activated Peacock. Went through the process, checked my account page and the subscription was there. Wile looking at my account, I checked Upcoming Charges and saw next months bill was almost $10. Thinking I was charged for peacock, I contacted support. this was my first interaction with th
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user_xk70vq Sometimes interruptions are unavoidable, but we always try to get services back up as soon as possible. If you were affected by a recent service outage, you may be eligible for credit. No need to wait around for us; you can check out how
Contact
Wondering what kind of refund user get for when Internet goes in and out especially when doing big school projects and you lose everything... The amount of times that it goes in and out and I get told no it didn't happen is getting ridiculous. And the amount of times people most likely don't get com
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Well who knows? But I've been checking in on this forum since 2017 and I've seen way more reports of this at times in the past than recently, so I'm learning towards this being pretty typical. There was a time when the first page would have 4 or 5 t
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Unexplained Data Usage Spikes since August 2025
Hello everyone, I want to report sudden, random jumps in household data usage that began in August 2025, as many others have also noted. I have thoroughly researched this issue, including checking my account information, device names, and device usage. However, the only way to determine device usage
Question