Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.3K)
@TerriB wrote: "... I'm not sure how this rumor spread ..." Posts like this one haven't exactly made the situation clearer: https://forums.xfinity.com/conversations/email/yahoo-email-migration-optional/696df04918df686529346b82?commentId=6970bc
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
It's clear you didn't read any of the posts in this thread because you failed to address any of my concerns. Instead you leave as my only option, another reply to the behind-closed-doors thread I referred to already, the thread that was just
Doubled Internet Subscription Fee
This morning I learned that the monthly bill for my Xfinity internet subscription will increase from the current $54.60/month to $101.17/month, almost doubling. The service is for 1GBPS with no data cap. I also subscribe to Xfinity Mobile at $51.17/mo. I spoke to an Xfinity agent who offered 1 GBPS
Question
Hey @user_tvvusx, Thank you for visiting our official Xfinity Forums Community support page. From the sound of your comment, it sounds like your promotional campaign has come to an end. We highly recommend reviewing your Xfinity billing statement as
Price Increase
My monthly price increased by $50 which is ridiculous without any notification. Why did this go up so high? There is no email or number that is able to answer my question. It is very difficult to get any answer with your current customer support.
Question
@user_1g37kz Thank you for providing those additional details. That information is very helpful. Based on your testing, it does appear the issue is isolated to the Xfinity Stream app on the LG TV rather than the recording itself. The fact that you'
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
Question
Good morning @mlyman, and thank you for taking the time to report your recent issues to us. Our team can review your account and help with any issues you may be having. We can also set up a new appointment if needed. If you could send our team a dire
Worst Customer Service Ever
Your company has the WORST CUSTOMER SERVICE !!! Today, after waiting for hours, I received a text that the technician said they arrived, but they did not. Then my appointment was cancelled. Agent on chat could not reschedule, then reset my modem out of bridge mode without permission. Another time th
Question
Lilfay Welcome to our community forum! Thank you for letting us know about your recent experience discussing options to upgrade your internet speeds. The offers we have available can change at any time, so I recommend accepting an offer right away if
Unaligned offers
I was talking with an agent a couple days ago who said I could upgrade my internet to 1 gig for $50 per month. I told him that was great and I just had to check with my roommates. I asked if it would be okay to confirm the offer after I did so. He said I could come back whenever and the offer would
Question
sylvaing Thanks for reaching back out. I can see why you're frustrated. A price increase is never fun, especially when you've also been dealing with service issues and were told your rate would be adjusted. I'd be happy to take a look at the ac
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
Question
Also, your forums have the same exact problem like a hundred times. Please fix it. If you just go to most recent forums, there's like ten other people [Edited: "Inappropriate Language"] about this.
Impossible to cancel my service without a phone.
I currently moved overseas. I do not have a phone, and I've been trying to cancel my service for hours. Xfinity makes it impossible to cancel my account. It's very frustrating that Xfinity is exploiting people when they move and are unable to talk on the phone. This seems like it's a lot harder than
Question
Ungrounded coax drop caused equipment failure
I am reporting an improperly installed coaxial service drop at my home that appears to violate NEC 820.100, and requesting a technician inspection. During a recent lightning storm, a surge entered the home over the Xfinity coax. It destroyed the cable modem, the router connected to it by Ethernet, a
Question
•
Customer Service
Hi @user_e87800 Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience. We sincerely apologize that your recent experience did not meet the high standards of service we st
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
Question
are you kidding me ... if I cannot connect to the website cuz of Internet connectivity issues how am I supposed to get this information yes ... I was able to get an appointment but then I got a call late last week asking if I was still having probl
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
Question
Good evening Doogie123456 👋 I appreciate so much you taking the time to be part of our community with your post! It's definitely jarring to see an increase on bills that can't be explained, so I understand the concern. Typically, whenever you see an
I have a bill that will go up by 130 dollars
I have searched until I’m no longer able to. I am 90 years old and this is so confusing
Question
Comcast.net email stuck in connect.xfinity.com loop
My Comcast.net email address is listed on my account, but I cannot access webmail. When I go to connect.xfinity.com/appsuite, it loops to the Xfinity hub/support page instead of opening the mailbox. The email status page says “You don’t have Xfinity Services.” I also tried setting the mailbox up in
Question
•
Good evening @user_fjo8zv! Seeing a charge remain on your account after being told it would be waived would definitely raise questions, especially after taking the time to visit a store for assistance. Because this involves account-specific billing
Billing Issue
Hello, I recently visited the Xfinity store in Palm Beach Gardens, FL, on August 15 regarding a billing issue. During my visit, I was informed that the charge would be waived. However, I still see the charge showing on my account as a future bill. Would you please review the notes from my store visi
Question
Hey there, @user_pqli3a! We appreciate you reaching out with your recent issue encountered with the disappearance of "Favorites" no longer showing on your cable box. Could you please follow these steps and let us know if this helps? -Go to a channel
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
Question
@user_p7itog I don't think it's the box. If you read some of the previous posts just reenter your Favorites. That's what I did. So far, it's holding. Someone mentioned it might have been caused by last night's update. Someone also poste
On screen tv guide stuck on quick tips
Can no longer access Favorite Channels on TV on screen guide as it is stuck on quick tips... Have done restarts, refreshes, etc. Any thoughts?
Question
Thank you for reaching out today here in our community about the trouble with your TV volume, @user_illqe6. We appreciate your posts, but one is all that's required for assistance. Can you tell me if you have cable service with us? Here: http
No audio on my TV after it was unplugged for a minute
No audio coming from my TV after it was unplugged briefly
Question
Hello user_aylht3 thanks so much for taking time out of your day and reaching out here via our Xfinity Forums! First and foremost, my condolences go out to you after hearing about your wife's passing and also the recent medical concerns. I'd
To register a complaint
I have had my tv and internet turned off because I couldn’t make the payment on the day I was supposed to because I was in the hospital with a heart attack and had a slight stroke while in the hospital I just got home on Saturday I tried to get help. Made a payment to xfinity but they said they coul
Question
Closed
Add TCM to my existing Xfinity Ultimate TV package?
Hi — I have a legacy Xfinity Ultimate TV package and would like to add the More Sports & Entertainment add-on to my existing TV service, primarily to receive Turner Classic Movies (TCM). I do not want to change, repackage, or migrate my existing Ultimate TV plan. I only want to add More Sports & Ent
Question
•
Customer Service
Howdy mangoManCC,and thanks for stopping by our community! I know how important Tivo setups are to people still committed to them, so we're happy to help however we can in attempting to get your channels back. When it comes to cable card pairings, th
XfinitySeth
commented
5 hours ago
to the conversation:
0
0
Tivo cable card
It appears the Cable Card in my Tivo Bolt stopped working. A generic chat tech told me to exchange it, but my understanding is that they are not supported anymore. I believe it just needs to be re-paired. Can this still be accomplished? I tried calling 877-405-2298 but could not get past the annoyin
Question