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@IamRemy12221​ Also if you look at the terms and conditions, there is no language that you have to pay for anything. Just have a compatible gateway and be a customer in good standing. So it's not like the last "free camera" where they actually put a

3673988

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14 hours ago

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Free Xfinity rewards indoors/outdoors camera

On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a

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user_zc8teo. Hi there! Thank you for reaching out, and I completely understand wanting to explore ways to keep your monthly costs down, especially with a recent bill increase. We'd be happy to review your account and see what options may be available

XfinityDilary

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15 hours ago

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Billing

My Xfinity Internet bill is increasing from $95.89 to $133.89/month, and I’m trying to see whether there are any existing-customer promotions or other options available to lower it. I’m happy with my current Gigabit service and would prefer to stay with Xfinity, but Frontier Fiber is now available i

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Hello user_apgq1v, thank you for reaching out here in our Xfinity Community forum. We appreciate you, and I am happy to assist. Has there been any issues in your area recently? Power issues, or service interruptions? Have you checked all connections,

XfinityJeffB

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16 hours ago

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Internet

My wifi isn’t working

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How do I file a complaint about shotty workmanship during a service appointment?

Recently, a service appointment was completed to have service restored after an outage caused by a cut service line. The technician could easily identify what occurred, and replaced the line, but the line he replaced with is not long enough to be buried underground. No slack, stretched in the air fo

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Customer Service

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user_n2hhjd I appreciate you taking time out of your day to let us know about your recent experience. When it comes to sales, we want you to know exactly what you're signing up for. I'd like to look into that interaction in more detail and send feedb

XfinityEmilyB

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24 hours ago

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Complaint – Misleading Sales Representation, $50 1 Gig Offer, and Watch Transaction

I am filing a formal complaint about a misleading sales transaction and I need this escalated to Executive Customer Relations. I was offered 1 Gig Internet for $50/month, relied on that representation, and was then induced to approve a watch transaction. I want the $50 1 Gig offer honored and the wa

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Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours

Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it

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Customer Service

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I live in the New Horizon Senior Living Community in Marlborough, Mass.  In a recent meeting of staff and residents, the question was asked: What is your major problem living at New Horizons?  The answer given was Comcast service no-shows.

user_b4t0gn

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2 days ago

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FAILURE TO SHO UP

I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment

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@user_jbz7l4   Hi there! Thank you for taking the time to provide such a detailed explanation of what has been happening. I can certainly understand why you’d want the account history, prior interacti

XfinityAirelle

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2 days ago

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Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience

I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as

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Thank you for following up. I’m happy to provide additional detail. I have been an Xfinity customer since 2020 and have remained with Xfinity through multiple moves, transferring my service each time rather than switching providers. Billing issue My

user_jbz7l4

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2 days ago

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Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience

I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as

Question

user_06b049, Hi there! Thank you for taking the time to share your feedback, and we're so glad to hear you're enjoying the Xfinity Rewards program and getting value from your Diamond status benefits. We appreciate you keeping an eye on the recent "10

XfinityGabriel

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2 days ago

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10 days of rewards

Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar

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user_tz0idc Appreciate the heads-up! It is normally an easy process to get that credit in motion for a situation like a storm. Did you put in that request through the Status Center, and it was denied? The process is normally where you just put in the

XfinityTommy

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2 days ago

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Worst Service

I'm getting billed even though there's an outage from a storm, I've tried various times to speak to an operator not this so called AI that's useless as can be. Going to cancel service once this is over

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Hello, and thanks for reaching out to us over our Xfinity Community Forums, user_mqdcmi. Our team would be happy to help add your spouse's name to the billto section of your account. However, it will not be visible to you until your next billing stat

XfinityMartyR

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2 days ago

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I need assistance adding my spouse to my billing statement

I need assistance adding my spouse to my billing statement. I just need her name to also show up in the billing statement. Chat is pointless so far.

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Hi there, @tbill1. Yes, it looks like this functionality was changed recently. You can no longer schedule new whole channel recordings for all programming airing on a channel during a selected time period. Single-program and series recordings remain

XfinityFrank

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2 days ago

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CHANGE IN ABILITY TO RECORD FROM DVR

I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation

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user_bgkinf Thank you for those details and for checking the iphone as well, that is exactly where my mind was going to see if it is specific to the fire stick. We have Rokus at home, but travel with the fire stick, so I haven't been able to test tha

XfinityPaula

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2 days ago

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Stream app not displaying local Boston Channels 4, 5, 10

The stream app has been inconsistent at best for the past year not showing local channels 4 WBZ, 5 WCVB, 10 NECN. I’ve had to consistently clear the cache, sign out and sign in and reinstall the app in order for these channels to show up. But today non of those actions results in the local channels

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Worst to Chaos

I am writing to formally dispute a series of unauthorized and unexplained billing increases on my account. I have been an Xfinity customer since 2023. Up until recently, my monthly automatic payment was stable and consistent at $25.90. Over the past three months, my billing has become entirely chaot

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Customer Service

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Need help with MW4 beta code

I forgot to copy my code for the early access beta and when I tried to go back to grab the code, the link was no longer available. It wasn’t in my recent redeemed and I signed in and out of my account.

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Customer Service

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Request to Waive $100 Technician Recovery Fee Due to Building Infrastructure Issue

I’d like to dispute a $100 Technician Recovery Fee from a recent technician visit. The technician determined that the issue was not caused by my Xfinity Gateway, customer-owned equipment, or in-home wiring. He explained that the issue appeared to be related to the building’s infrastructure/network c

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Billing

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Gigabit Diamond Member - In-App Test Flags "Fair" Coverage (No 4K/PS5 Support) - Store & Phone Reps Denying WiFi Boost Guarantee

Hi, I am writing this post hoping a corporate digital care specialist can help resolve a highly disappointing loop I've been stuck in with my account hardware. I am a long-term Diamond-tier customer on a premium Gigabit speed plan, using a rented XB8 Gateway. The gateway performs beautifully at the

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Customer Service

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Hey there, donsig! We appreciate you taking the time to post on our XFINITY Community forum with your recent experience regarding your service issue and appointment concerns. Our team is here to ensure all your issues are fully addressed and resolved

XfinityNatalie

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3 days ago

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Xfinity problems

1- Local Xfinity store cannot fix anything to solve except a technician. 2- To get a technician, you will have to wait for 6-8 DAYS to get it fixed. 3- Meanwhile, you still have to pay the bill. I am still waiting for the appointment in day 6. Maybe tomorrow......

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Router connection to internet drops constantly

Internet connection has been dropping continuously for the last 10 days. Xfinity outage map showed an outage at my home but no where else in my area. Tried multiple recommendations to resolve the issue. Went to Verizon store last Monday and received a replacement shrink-wrapped (not in a box as expe

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Your Home Network

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