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Customer service abuse
am filing a formal complaint about how my recent Xfinity support chat was handled. I spent more than an hour trying to resolve a straightforward service-transfer and billing question. The conversation was repeatedly delayed, transferred between agents, and paused for “inactivity” even though I was a
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Customer Service
1-STAR REVIEW
This has been, without question, one of the most frustrating customer service experiences I have ever had. My fiancé and I were Xfinity Internet customers for about two years. Earlier this year, we moved to a new home where Xfinity’s internet service was extremely slow, so we decided to switch to an
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Plan
Hey there, @user_tk6zqt, thanks for reaching out through Xfinity Forums regarding your mother's landline. We would be happy to help with her services. Did she port her number out from Xfinity or make any changes to her services recently?
Xfinity landline phone number changed without consent
Xfinity phone landline number was changed without my consent. We have had this number for over 10 years. Please change it back
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Need assistance resetting Peacock linking token ("Xfinity account already linked" error)
Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres
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Sign-In and Account Management
user_ug4zjh thank you for using the Xfinity Community Forums page to reach out today and share your experience with the employee in the store location. I would like to gather some additional information from you in relation to the recent visit. Plea
Absolutely rude and disrespectful employee
At 6:28 PM I walked into a store that closed at 7 PM and I was approached by a sales associate in Brittany, who was extremely rude to me. I explained that I already canceled my service and that I already did all the work on the phone and all I needed to do with hands in the equipment. She was rude a
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Xfinity Hotspot won't turn off
The following is copied from a user who had the same issue that I am now having, however the post is now closed and it is unclear how it was resolved. I have fiber internet, so one of Xfinity's boxes is required to authenticate with the ONT. Removing the XB7 from my network completely is not an opti
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Your Home Network
Hello user_g7x2pa! I appreciate you coming to our community to make us aware of your recent experience, and know were here for you. Making sure you get the best and most sincere support possible is always our goal, but what you outlined is clearly fa
Complaint regarding customer service representative
I would like to file a formal complaint regarding experience I had today with one of your customer service representatives. During our conversation, the representative repeatedly claimed that I had agreed to a two-year contract and used that as a reason to pressure me into switching to a different,
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Cannot access last bill for the account closed last week
Last week, I went to a store to stop the Internet service and return my equipment. The guy there did not ask any questions and just told me that everything is done. Then I've got an SMS and email with a link to access my last bill, but the link actually does not work. When I click it, the Xfinity we
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Billing
Charged for the returned equipment
I have moved from DC to CA recently, and returned my xfinity equipment there more than a month ago at the Xfinity shop. I am however being charged $150 for unreturned equipment. I find it outrageous as I was constantly harassed by emails and calls for the past month. I had to go to the xfinity shop
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Billing
@XfinityKei Sometimes, the game becomes laggy as soon as a match starts, and the issue lasts for the entire day. Other times, the first few games are fine, but then the game suddenly starts lagging and becomes unplayable due to extreme latency. Some
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Are you referring to the initial order, or a recent update related to the delivery message today? @user_g4bxrh
Same - Day Delivery Issue
I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
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Yes multiple tickets. The most recent one was texted to me a "completed" yet nothing was resolved. The most recent ticket number was ECM0023990436
Why won't Xfinity help me activate my Disney+/Hulu Bundle?
I signed up for my Xfinity Internet service at the end of March. It came with two years of the Disney+/Hulu bundle included, however I have been having zero success in being able to access it. When I started trying to activate it, I would click on the link through the xfinity.com/yoursubscriptions p
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user_d2d8ei Thanks for replying to our Forums posts. Unfortunately, we don't have a direct phone number for their department, but you can call the customer service number to connect with the refund team. My team can also submit a ticket with your req
Customer service phone number
What is the customer service phone number for Xfinity customers
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Hi Abby, thanks for the reply. Timing: It's not limited to one part of the day — I get it throughout. The download latency is fairly consistent whenever I'm active (elevated ping with spikes to 500ms+), and the disconnects can happen anytime, includi
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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Very low downstream power levels
My modems signal page says my connection is poor. When I look at the downstream power levels they are all quite low. This has been going on for some months. My speeds are fine and my corrected and uncorrected counts are low, so it looks really good except for the power levels. The modem is a Netgear
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Your Home Network
user_looge5 Thank you for taking time out of your day to bring your recent experience to our attention. A mobile line needs to remain active during the porting process in order for it to transfer to the new carrier, and I wish this had been explained
Agent error on my account
The customer service representative I spoke with never informed me that canceling my Xfinity Mobile service to switch to another carrier would permanently result in losing my phone number. I was unaware about the transfer pin needed before canceling. Instead, he immediately proceeded with the cancel
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user_fc1wt2, thank you for reaching out and creating a new post. I see you use the Xfinity Stream app on your Firestick devices. Recently, you've noticed the mini guide feature is no longer present, and you are sent to the home screen. I didn't
No mini guide
I have four tv's on firesticks and now all mini guides are gone from the this. Sends me back to home screen of xfinity stream. Called customer service and couldn't do anything
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iPhone 17 remains Carrier Locked after 60+ days of service on Xfinity Mobile
My paid off iPhone 17 remains "Carrier Locked." This device was supposed to be locked to Xfinity Mobile for 60 days since I fully paid for it at purchase. It's been continuously activated with Xfinity for 100+ days. I've verified this by attempting to load an additional eSIM on the device, and it bl
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Devices
user_v5u66s Greetings! Thanks for using our Forums and for taking the time out of your day to contact us. We are here to help you with your recent request for our x10 Gigabit speed. Have you checked all your email folders to make sure you did not mis
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Have not received survey info for x10 - many attempts
I’ve called. Spoken with live agent. Chatted with several agents (3x) with multiple promises that I’ll receive an email to conduct a survey for x10 gigabit. Zero response. I’ll willingly pay $1000 for the fiber run. what does happen? Xfinity tries to sell me cell service and agents demand IMEI of my
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