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Hello @user_3intff, thank you for taking the time to detail your recent experience. As a sports fan myself, I understand how important it is to have some space in that DVR when needed. Our team can follow along and troubleshoot as needed. We'll be a
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hi @user_dxow4j, you have come to the right place for help! We can certainly make sure you receive those credits for the recent service interruptions. Please start by sending our team a direct message with your full name, the name listed on the accou
Credit for all the service outages
I requested credits for service outages that we have been experiencing. I recieved a message saying I met my limit. So I went to this forum and they said I can contact you this way to receive the credits for the service outages that have been far too frequent as of late. Please advise what I can do
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Apologies. I think I was commenting on 2 different posts at the same time. I’m also having issues with their app on Apple TV 4K devices. Their app support department is not keeping up with device updates is my thought.
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
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Thanks for the message but your information that does not make sense since my other TVs with cable box are only 1080 and xfinity DVR and HD channels picture looks fine on them. 1080 will not have motion lag, slight pixelation and color problems that
poor picture quality with stream app on Roku
I have poor picture quality using the stream app on Roku. I went through many debugging steps with the useless AI assistant
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Comcast reported that the neighborhood maintenance was completed. I have obligations that dont immediately allow me to retest. When I did finally check I am experiencing packet loss still. I check my messages and it was an upsell to extend my contrac
Longtime User - Packet Loss Issues
Ive had consisent packet loss when gaming across all platforms of gaming. I tried all troubleshooting techniques numberous times. Packet loss is 1% to 5% every 5 to 10 seconds. At this point how do I have a tech come out? I accept the charges to diagnosis.
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Worst experience with Xfinity
The credit then stopped. I initially assumed this was linked to a plan change, so I contacted customer service the same month to revert to my previous plan and preserve the promotion. I was later told that the issue was not the plan, but that Xfinity had “never received” my trade‑in device. This is
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Customer Service
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Billing before Activation
Hi, I ordered Xfinity Internet and received the XFi gateway recently. However I don't plan on activating my device until 1st January, as I am travelling abroad. I have reported this multiple times to Xfinity Chat Support. However, a bill has been generated on 22nd November with auto-pay scheduled fo
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Billing
user_a474pz thank you for using the Xfinity Community Forums page to reach out regarding your Peacock Premium related concerns. It is unfortunate that you were not able to get the assistance you were seeking over the phone, but we are happy that you
Free peacock premium LIES
I’ve been going between xfinity and peacock for a week. “I will be sure not to transfer you to another agent to make you repeat everything” and yet I was transferred more than 3 times in every single call. One call I was transferred 5 times and the last two never told they were moving me along to be
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Hello @cerriousdesign thanks for being a part of our Xfinity Community Forum. I completely understand your frustration. Consistent, reliable service day in and day out is what matters most. It sounds like recent interruptions are causing significant
The Internet hasn't worked all day!!
Literally nobody cares about multigigabit upload and download speeds!! We just want the Internet to work day in and day out with no interupttion!!!!!!!!! We already have fast enough speed!! This is ridiculous!
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Anyone know how to speak to an actual person about chronic internet outages?
My Xfinity cable internet connection has been disconnecting & reconnecting intermittently since early November 20th when Xfinity did some sort of planned maintenance or upgrade to my local area network. And I'm not talking about two or three times - my firewall shows that my connection has dropped a
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Your Home Network
@user_lu2w8w It is valid. Please see the posts above from @Again with the articles about the transition.
email support
I have had a Comcast email account ([Edited: "Personal Information"]) for many years. I received several emails about the upcoming rollover to Yahoo support for Comcast email accounts, but when I followed the instructions there it simply logged me onto my Xfinity account where I could find no inform
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Being Charged TRIPLE Monthly Payment
Good afternoon, I am reaching out to resolve an issue of being billed for multiple residences at once. Earlier this year (June/July) I moved and had difficulty setting up my new internet service. I was direct messaging with an agent for over an hour and a half until we got to a point where I BELIEVE
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Customer Service
@user_wae27e Thanks for reaching out to us, we do apologize for any inconvenience you're having with reaching an agent or the issues you're having with your account on being able to record anything. If you made any recent changes to your plan our n
Why can’t I talk to a live person
This is ridiculous I get an email that my plan had changed and that we won’t be able to record anything. I did not change anything but I can get any answers because I can’t talk to a human
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Greetings, @user_0oggts! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this email issue. You have definitely come to the right place for assistance.
My Comcast email account won't load onto my iPhone 16 this week again
This happened to me like 5 months ago but then I got the account to load. I wasn't able to send email from it but I could receive email onto my phone. Last week, I stopped being able to receive or send Comcast email onto my phone (I get both my Comcast and Gmail on my computer and always have). I de
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Error message from Iphone 14 will not allow Comcast email to load on wifi
There are tons of posts in here regarding Iphone issues with Comcast email but as somewhat computer literate I have tried all fixes to no avail. When I am at home and using Comcast they emails load no problem on the iPhone. It is when I am aware from home and using the wifi I get a message stating t
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Thank you for letting us know! WE do have information about a known issue with Peacock functionality when repackaging or changing to our new Next Generation Internet plans. If the issues began after your recent plan change, then please reach out usin
Peacock subscription activated but not working
I have the xfinity gig service with free 2 year peacock subscription. I was able to link and activate it the night that I signed up for the gig service and use peacock, however now peacock says I have to upgrade to a plan to watch. The activate peacock link is back on my account page, but when I cli
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@XfinityLinda Appreciate the quick reply. The streamstore doesn't have an activate section or peacock premium section. And under xfinity.com/activate-peacock it says my account isn't eligible for the subscription. I haven't moved recently, just cha
Peacock subscription activated but not working
I have the xfinity gig service with free 2 year peacock subscription. I was able to link and activate it the night that I signed up for the gig service and use peacock, however now peacock says I have to upgrade to a plan to watch. The activate peacock link is back on my account page, but when I cli
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Hello, @user_6vxhdq thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would like to investigate the Xfinity Mobile billing and the internet network issues. If I was in your shoes, I would feel dishea
The worst experience with both Mobile and home internet
I have been a customer for some time and as of recent my mobile service and internet have been garbage. I spent several hours in the stores and online trying to reimburse for out of country charges. I was told in the store the issue was all set to only find out two weeks later the charges that were
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Same problem. Has been for a couple of years. If I immediately exit out of the recording I can sometimes resume where I left off, but that's been a recent improvement. Hate the idiotic 'unplug for a minute' or 'reboot' suggestions. And
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DVR I click forward but it will jump to the beginning of the recording?!
DVR: I click forward but it will jump to the beginning of the recording?! There has been a dozen threads about this issue over years and instead of fixing the problem which continues to frustrate customers we receive the same old “have you tried…” time after time. Then they closed the thread instead
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