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user_d2976d, I understand this situation has been frustrating. We'd love the chance to discuss the recent visit and charges to get some clarity/answers. If you change your mind, you can always reach us directly.
$100 Service Charge
After many years as a Comcast/XFinity customer at various locations you are losing me with the $100 tech charge on my bill. Had techs come out THREE times to "fix" problem. Service worked each time after they left for short period, then went off again. Third tech visit FINALLY SUCCEEDED! He both mov
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The most recent response from the Direct Chat representative showed considerable understanding of the issue. She WAS able to locate the recent legal agreement / order details of my recent plan change and listed all of the details which were correct.
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
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UPNP keeps getting turned off every couple of days but sometimes (rarely) last several weeks!
I need to use UPnP or sometimes called Device Discovery. I have read many posts about this issue. I use port forwarding for one computer for PLEX but I have two PLEX computers/servers and port forwarding only works for one computer on a Local Network. So UPnP is the only option for the other. Once U
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Your Home Network
Same here on multiple Samsung TVs with various model Firesticks after recent updates. Complete uninstall/reinstall did not resolve. A separate Apple TV box install is not seeing this, but I don't believe the same recent update has been pushed
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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I started my chat with an Xfinity representative this afternoon at 3:03 pm Pacific Time. It is now 9:52 Pacific Time. NO progress has been made in getting a copy of my legal agreement. I have received tips on “accessing my legal agreemen
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
Question
Paramount+ and Showtime through Xfinity
Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr
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Channels and Programming
@user_b63c0c FWIW, everyone that posts here, especially the employees, are real people. Unfortunately, not every answer is in real time, or quick response, because the employees are helping other customers across four platforms [Community, R
Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
Question
Billing problem
"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from M
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Plan
Hi, I need help fixing a major error on my account billing/plan duration. Recently, an agent promised and set up a deal for me at $71.33 per month fixed for 5 years (60 months). However, after I activated my new modem, I checked my account and notice
xfinity support
I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely use
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Both tvs are Toshiba. No recent changes i can think of. I pay for xfinity subscription.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@user_151glh were there any recent changes that could have triggered this issue with the Stream app? What is the manufacturer of the TVs that are using Fire TV? Are you using an Xfinity TV subscription or another product like NOW TV?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@Cheapest Thank you for that information. It does sound like they were pretty thorough with the last tech visit, so that is great to hear, and the most recent modem swap was done with an in-store pick-up after that visit. About how long ago was the l
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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user_hk80f4 Thank you for the update. I am glad you were able to get that information and confirmation of the speeds available in your area. We are also a corporate-level team that manages and maintains the Xfinity community forms if you need assista
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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@XfinityAmandaB the coax wall port was changed out a while ago after intermittent issues throughout my first year in the house. This recent modem they told me to just go and swap the two. I did and a new coax cord they gave me as well.
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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Cheapest Thank you for stopping in for help with your connection drop and your gateways resetting. That would be frustrating, and we appreciate the chance to help. If you would like to compare your signal levels to what we recommend, our expert
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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user_qixr0q Thank you so much for stopping in for help with your connection concerns. We appreciate you being proactive and checking/trying those steps before reaching out. With the MocA signal and the additional adapter connected to your network, mo
XB8 MocA interface flapping
Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties
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Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
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Customer Service
@XfinityKam thank you for following up - interestingly enough, I received an email at 4:48 pm today with summary details of this reward, including the date! Although, the email did not originate from support@xfinitywinners.com as noted in the in-ap
Minions & Monsters VIP Complimentary Tickets - Date Not Listed
Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l
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The Chat support agent was able to find all of the information about recent orders and confirmed the specifics of the agreement. While not able to solve or explain why confirming emails (which she was able to see) were inaccurate or the fact that in
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Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan
On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa
Question