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@Cheapest Thank you for that information. It does sound like they were pretty thorough with the last tech visit, so that is great to hear, and the most recent modem swap was done with an in-store pick-up after that visit. About how long ago was the l
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
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user_hk80f4 Thank you for the update. I am glad you were able to get that information and confirmation of the speeds available in your area. We are also a corporate-level team that manages and maintains the Xfinity community forms if you need assista
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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@XfinityAmandaB the coax wall port was changed out a while ago after intermittent issues throughout my first year in the house. This recent modem they told me to just go and swap the two. I did and a new coax cord they gave me as well.
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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user_qixr0q Thank you so much for stopping in for help with your connection concerns. We appreciate you being proactive and checking/trying those steps before reaching out. With the MocA signal and the additional adapter connected to your network, mo
XB8 MocA interface flapping
Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties
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Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
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Customer Service
Well good luck with that. Mine happened quite recently. I had a past due of $52.00 and a payment arrangement for June19th. I paid it around the 15th. So that was gone. When I checked my bank account they had taken $132.00 from my account. For what??
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
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Hi there, @user_768sju. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the frustration. Has this been something that you have always experienced, or did it just start to become a problem recently?
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Hello @user_7ujmj2 Thanks for reaching out. We appreciate you signing up for a recent plan. To better assist you can you elaborate on what you are seeing when you sign in and what package and channels you signed up for?
Setting up recent purchase package
I have Xfinity fire tv. I have successfully signed in on Xfinity stream. I cannot figure out how to access all my channels.
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Bufferbloat on XB8-T, Nothing Fixing
I've been experiencing bufferbloat on my XB8-T gateway, with seemingly no fix. Wired or wireless, different devices, etc. My most recent bufferbloat test on Waveform was a B, right on the edge of a C. I work from home in a position where I almost entirely telecommunicate with clients. I constantly a
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Your Home Network
user_pg64ys Thank you for reaching out for help with your recent chat. Your chat is stored in the conversation history. The download options would work with an additional app if using a mobile device like Adobe to store and save your conversation on
Chat transcript
I had a chat today about my account. Before I ended chat Iit allowed me to chose "download", after nothing came up, or is it sent to me? How can I get this?
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No sir, I am not. I am seeing the same offers. And I've done my own testing, different times, to see when exactly it'll refresh or what triggers it to finally refresh. Today it wasn't until 1400 that I saw that limited time ones were gone. Has this b
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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Good day user_3xzc5o, and thank you for creating a post in our community! We hate to lose you as a member of the Xfinity family, but we always want to make sure any request you have goes over smoothly nonetheless. I see you've already sent us a direc
Trying to cancel service
Hi, I'm trying to cancel my Xfinity home internet service. I've called in, but it seems my account is still active. What's the best way to reach out to Xfinity to ensure the account is cancelled and that the remainder of the month is refunded?
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Hi there, @user_x25huj! Thanks for reaching out that you are receiving calls multiple time a day recently. There are scammers who will spoof calls from reputable providers and numbers. We post a list of alerts that we are aware of here, https://spa.x
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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file a formal billing dispute
To Whom It May Concern, I am writing to formally dispute charges that have been billed to my Xfinity account for equipment and services that I never received. In October 2025, I signed up online for Xfinity Smart Home service. During the enrollment process, I was advised that the required equipment
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Billing
Hello @user_w4nt8x and thank you for posting your concern on our Xfinity Community forums!It makes sense to expect that promotion to reflect on your bill, especially after waiting the timeframe you were given. When the discount doesn’t apply as
Charged monthly $70 for the "free 12m phone line"
Hi. I signed up for the 12 mos free phone line a few months ago. We did get a phone so I expected my bill to be $15-$20 plus my existing services. Ive been charged $69 for the phone line the last 2 months, and a 3rd bill is pending. I was told to wait 2 billing cycles for the "promo" to hasn't. On m
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syeaming2 - Hello, and thank you for reaching out to us here for help with your billing—I really appreciate you taking the time to connect with us.I completely understand how confusing billing can feel, especially when something doesn’t l
why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,
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user_8b3yby We appreciate you reaching out to us over our Xfinity Community Forums, and we do apologize about your recent experience. Our team would be more than happy to help get you pointed in the right direction, so you don't have to cancel y
Horrible Customer Experience
I have been trying to connect with a Rep for assistance for over 30 minutes! The first two calls the automated system had me going through a loop, for about 7 minutes each, then disconnected. The third time, it was 12 darn minutes! During my initial call, I wasn’t frustrated. By the time I got a liv
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Good morning @user_w2pznq, and thank you for taking the time to reach out to us today to report your recent issues. Burying a line can be a lengthy process that depends on many factors including but not limited to weather, permits, access issues, and
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
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Cheapest Thank you for stopping in for help with your connection drop and your gateways resetting. That would be frustrating, and we appreciate the chance to help. If you would like to compare your signal levels to what we recommend, our expert
XfinityAmandaB
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Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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