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Customer canceled after over 8 years of service.
To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable
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Customer Service
@user_amrx3w As a Social Media team, we assist customers through public posts and private/direct messages when account-specific information is needed. If we haven't received your information, we're unable to identify the account, review its history,
Why can’t I get a supervisor? Why can’t I get competent help?
I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author
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Old Account Information --- How do I get Xfinity to Flush It?
When I moved a year ago, the "transfer service" facility did not work. I won't go into all the problems that had to be fixed, but it took several trips to the brick and mortar, long chats with humans, but finally we were able to establish service in our new house. The problem is that Xfinity still h
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Customer Service
user_amrx3w Hi there! Thank you so much for using our Forums to contact us about your recent experiance. Our team is here happy to work with you to make sure we help make this right and that you get the help you need. To get started can you send us a
Why can’t I get a supervisor? Why can’t I get competent help?
I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author
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user_j4m466 Hi there! thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about your recent experiance with signing up and the billing not being what you expected. We are here happy to review the acco
Billing
I had a coupon to get my internet for $14.95. When I called in and talked to the sells the guy offered me to upgrade my service for $40.00 amd a free phone line for a year. When I called in to pay my bill the lady asked me 5 different times was the payment for phone or internet. I kept telling her I
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Since posting this, I have had to confirm my identity 11 times, I just counted the text messages. I logged in a few hours ago with no problem, and just now I had to confirm my identity again. I don't think you understand how frustrating this is, and
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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Hi JamesC, This is very recent. I received 2 notifications via postal mail from different institutions that said their emails sent to me were being rejected. I have paperless accounts and because they can't contact me via email they are
Incoming Mail Rejected
I have received several letters from financial institutions where I have active accounts indicating that emails sent to my comcast email account are being returned. On the accounts I have set up paperless statements with them and in one case they said they would need to charge me a monthly fee if th
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Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
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Customer Service
Thank you for clarifying, @Soke256. Did this "Out of Home" error just start happening recently, or has it been a constant issue since you got this phone or downloaded the app? Are you getting a similar error with any other device, or is it just happe
So tired of Xfinity App
Never loads, when it does, it will say some nonsense like you can only play this on your wifi, what's the use of the app if I'm home!?!? Such waste of money. Definitely exploring better options.
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rcs messaging
After the most recent IOS update my RCS messaging stopped working. That was about 3 weeks ago. I have called Xfinity Customer Support several times a week since the time the issue began and the issue has still not been resolved. They keep asking me to do the same troubleshooting methods over and ove
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Devices
Bill from prior address
I'm trying to view statements from a prior address that is linked but inactive. Searching through prior posts, it seems like there were others in this situation but no solution that I could find. Any help would be appreciated. I moved a little over a month ago, and would like to download the May and
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Billing
Good evening @user_kdhatl, and thank you for reaching out on our Community Forums regarding the issues you're experiencing activating your Peacock subscription. We appreciate the opportunity to help and completely understand how frustrating this situ
Peacock: your Xfinity account is already linked to another Peacock account
I’m trying to activate my Peacock membership, but I keep getting the error: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account, so this appears to be a backend glitch on my profile. I’ve seen multiple other users complaining about this exact same iss
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Thanks for your comment, user_xq8rih. I'm sorry to hear you're experiencing a similar issue. I'd be happy to help troubleshoot. Can you let us know whether the sensor is showing as open all the time, closed all the time, or if it's not reporting any
door sensor
We have 4 door sensors and one of the doors sensors requires a new battery every 3 months while the other last for years. Can we replace this door sensor?
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No, I did not review the customer facing international travel document and did not review the Xfinity Mobile plan before driving into Canada. It was a quick 2 night trip and, if there were any expenses in Canada, I assumed I was protected similar to
Disputing unexpected Canada data roaming charges after border welcome text
Hello, my wife and I drove across the border into Vancouver Canada on July 20th. We were driving and not actively monitoring our phones. We received the automated welcome text stating calls and texts were free, but were not clearly informed about the $0.30/MB default data rate. This resulted in over
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Greetings @Richmond1907,Welcome to our community forums support page, thanks for detailing your recent experience. Looks like it took you quite the journey to get here today, and we definitely want to make sure our experiences like yours are reviewed
appropriate credits
I ordered Xfinity internet in early May 2026. It was finally installed today, July 27, 2026. In the interim we have had approximately 13 appointments to install this service. Each time, either nobody shows up or they show up to tell me they are the wrong technician and cannot do the work. With each
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@user_khjb4q Thank you for taking time to share your recent experience getting your service set up and the unfortunate bad actor you fell victim to. There would not be much we could do if you fell victim to a bad actor posing as us, taking your payme
I DO NOT RECOMMEND - Billing, Security & Customer Service Nightmare
DO NOT RECOMMEND — BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I’ve ever had. On July 14, we received what appear
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Hello, @GrannyW thank you for reaching out over Xfintiy Forums. With the recent migration to Yahoo Mail, that is a great question and see our helpful Forum expert @Again was able to answer your question. Once the migration completes, you will work wi
Question about the Yahoo migration
Hi! So, my Comcast.net email account was migrated to Yahoo! If I have problems accessing that account, must I now contact Yahoo! support? Thanks!
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Hi @user_2d6nbx,Thank you for taking the time to share your recent experience with us. I am sorry to hear that you didn't get to experience the customer care that we aim to provide during all of our interactions. We would be more than happy to show y
Very Unprofessional and Uncaring
Very disrespectful, rude, didn’t try and accommodate, didn’t really care about helping at all, laughed at me during the conversation, no kind of help sympathy due to the fact that most days I work from home!! Then laughed again and asked me did I want the phone services.. How I’ve been treated today
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Thank you for taking the time to share your experience. I can certainly understand why you're concerned, especially regarding the technician charge and the recent changes to your services. We'd be happy to take a closer look at both issues. Regarding
escalation support
I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.
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Jackamoondo - Thank you for reaching out to us for help reviewing your recent plan change. I'm glad to hear you're already seeing the updates reflected online.As a reminder, Xfinity bills one month in advance, and any changes to your services ar
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Didn't receive confirmation email after bill change
Spoke with an agent in loyalty department. Said he was able to get me a promotion to decrease my monthly bill back to $111 and a pro-rated credit of $24 and some change. I did not receive a confirmation email and do not see any change reflected on account. I do have a confirmation number that I'm gl
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