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Repeat intermittent DOCSIS failure after technician visit – need Xfinity support
I have an intermittent Internet connection problem that has returned after a recent Xfinity technician visit. The previous technician repaired the ground wire, removed unused coax connections, and re-terminated the coax cables. This initially improved the problem, but it has now returned. The Xfinit
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Your Home Network
TIVO V58 Error after power outage
Hello, After a recent, multi-hour, power outage my TIVO (with an Xfinity) cable card is no reporting the message, "This channel is not authorized. Contact your cable provider for more information (V58)". Google tells me I need a cold boot or reauthorization signal to my host ID. Can someone assist?
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Channels and Programming
NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
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Customer Service
Why my bill increased $30.00
Bill is now $30.00 more. Just changed the amount recently.
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Billing
user_7shc80 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a question regarding an alert you received. We would be happy to check on our end if a text was indeed sent over to you. Out of curiosity
Is this text spam or real?
Hi &&&, it's Xfinity Assistant. We've identified an issue with your internet equipment at ## %%%% ST that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a new gatew
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@Mork2209 - As we're already working with you directly, in a private chat, please refrain from making multiple posts about the same issue. We've combined your posts for now, and I will reply to you via DM momentarily. Thank you!
FORMAL COMPLAINT – DOWNED AERIAL CABLE, SAFETY CONCERN, TWO FAILED SERVICE APPOINTMENTS, AND FAILURE TO NOTIFY
Formal complaint regarding two consecutive failed technician appointments for a downed aerial cable and safety issue. Xfinity failed to appear for my confirmed September 6, 8 AM–12 PM appointment and did not notify me. An Xfinity agent later confirmed in writing that the assigned technician had an e
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Customer Servide Representative Asked for my Social
Today, September 8, 2026, I called the Xfinity customer service line to ask a question about my recent billing statement. The person who answered seemed very helpful, and then they asked for me to open my keypad on my phone and enter my birthdate without saying anything. I was a little confused and
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Customer Service
Hello, @user_au896w thank you for reaching out over Xfinity Forums. I completely understand needing to get access to your new account with your recent move, congratulations I know it must be an exciting time. From experience, I know that when a new a
WiFi connection
I recently moved out and created my own xfinity account for wifi and streaming. When I log into the xfinity app I am still logged in as a viewer to my family home and cannot figure out how to access my account.
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have you read the posts in this thread? The error prevents the Crunchyroll app from loading. So far, the only way to restore Crunchyroll is to exchange the cable box. No amount of restarting, refreshing, unplugging, and deleting local d
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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I moved from one apartment to another inside the SAME building. The previous tenant of my new unit had working Xfinity service on the same wiring days before I moved in. Despite that, Xfinity created an "Install Appointment" and I have now been witho
Moved units in same building - need my existing gateway activated tonight, no technician needed
I moved from one apartment to another unit in the same building and brought my existing Xfinity WiFi Gateway with me. It is plugged into the coax outlet and powered on, but the account was never activated at the new unit, so there is no service at all. The move order went through fine, but the syste
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Hello, @user_8mg3ak! Yes, you've come to the right place :) Our team would be happy to look over the notes from that recent interaction as well as your available benefits/rewards and the pending transfer, to help in any way possible. Could you please
Subject: Longtime Diamond Member Moving Oct 6 - Need Help Waiving $160 Security Install Fee
Message: Good morning, I am a longtime Diamond loyalty member with a pending move order scheduled for October 6. I recently spoke with an agent who set up an excellent retention package for me (5-year internet lock and 2-year TV/Security promo). I own all of my own security equipment. The agent told
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Request for Immediate Review of Account Error, and Resulting Hardship
I would like to make the payments for the iPad monthly just as I contracted. I respectfully request that this matter be escalated to Executive Customer Relations for prompt review and resolution. Thank you for your time and attention. I look forward to your response. Sincerely, Evie H.
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Billing
Recurring WAN interruptions/packet loss during sustained upload: multiple gateways and local troubleshooting exhausted
Hi, I'm hoping someone from the Xfinity team can help escalate an intermittent connectivity issue that has been ongoing for several months. I livestream regularly, and during sustained upload traffic I experience recurring network interruptions that cause Twitch to become unstable or disconnect comp
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Your Home Network
Hello, apologies for not waiting on the response. I saw other similar posts and went ahead with the Direct Messaging step. Should I send a new message following my previous one?
TV Latino Now Charge
I recently signed up for the $50 Gigabit Home Internet plan after moving for school. However, the first bill has a $15 charge for NOW TV Latino that I never signed up for, and I need to minimize the monthly bill to keep my costs low as a student. I had the internet set up today and it's in my first
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user_ju0ypw,Thank you for reaching out and creating a new post. I'll need to check the notes from the most recent visit to get more insights. If there is any external equipment (node/plant) that may be affecting your network, a tech would be the best
How to get help for dropped packets, MDD message timeouts & uncorrectable codewords
I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that
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Hello, @user_nd47kg thank you for reaching out over Xfinity Forums. I appreciate all the detailed information regarding the Peacock Premium activation loop, and what you've already attempted with the email addresses linked to the account plus no rece
Cannot activate Peacock benefit — PPG_0017, requesting entitlement reset
Activating the Peacock benefit included with my Xfinity service fails every time with: "Your Xfinity account is already linked to another Peacock account." Error: PPG_0017_4215b35 On the Xfinity side the offer still shows as available and prompts me to activate. The failure happens at the handoff to
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Xfinity Support
Due to recent storm, cable pole was snapped in half. Wires are 7 feet off ground. Cable lines need to be transferred to new pole raised.
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Customer Service
Closed
Need Help Provisioning ONT for Customer-Owned Router
Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the XER10, in my new house and read several posts here ref
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Customer Service
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Epon provisioning for 3rd party router
Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back
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Customer Service
I created a post about this as well. I went to my local xfinity store and filed a complaint against xfinitys 3rd party tech support with the manager and requested a in house representative to take a look. After a lot of research I am seeing others wi
Mopar57
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NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
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