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So I made a comment on this thread in early October stating that an (advanced team) Xfinity tech had told me the issues were slated to be fixed by October 10th. Well, that time has long passed and we all are still stuck. I wanted to ask all that ha
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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user_i1o7sp Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your connection. When was the last time you power-cycled your modem? If it has not been something you've done recent
Unstable internet
For the past several weeks my internet connection drops multi per day (sometimes as many as 25 times) and buffers constantly when it is operational. Your useless chatbot identified there is an issue but can’t send a tech for over a month. How do I get you to actually fix the problem you are aware of
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Peacock
I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.
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Customer Service
@user_wam9df Oh that is a much different setup than I had imagined. Another thing I picked up, is that I think you are moving her comcast router around. That's interesting because comcast says you always need a new installation when movi
Pacemaker monitor unable to transmit to healthcare monitoring center
My elderly mother lives in an assisted living facility and uses Xfinity for TV and internet. There's a device that polls her pacemaker and transmits the data via the internet but this hasn't worked since she moved in. Her equipment had no issues at 3 previous locations. I've worked with the monitori
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... The file you shared is from 2 years ago, and is not the most recent ... For the current list of compatible devices, follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned. The G36 is listed und
ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
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Hi @user_51q7s9,We can certainly check to ensure that you are receiving the correct midsplit bootfile, your months of troubleshooting should end here. Although, I am a bit surprised that you don't want to take advantage of the symmetrical speeds. Ple
ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
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Account Speed Issue: 2000 Mbps Next-Gen Tier Capped at 1000 Mbps Downstream
I am on the 2000 Mbps downstream / 300 Mbps upstream Next-Gen speed tier. Up until recently, I was successfully getting full speeds over 2000 Mbps.Currently, my download speeds are hard-capped right at 1000 Mbps, while my upstream remains perfectly intact at 300 Mbps.To isolate the issue: I ran the
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Your Home Network
@XfinityBenny I haven't tried this, but I checked last night & the list of movies under an actor is back to normal when I click on "most recent" & "free to me". I checked again today & it's still good. I don't know what made the movies g
Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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Installation fee after a service call.
I moved my internet service on Sept. 17. Everything worked fine for one week, then it stopped working on Sept. 26. After troubleshooting with tech support by phone, I was told a technician would need to come to my home. The technician came on Sept. 28, and said that for some reason the ID number on
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Billing
How do I unsubscribe from notifications to a thread, such as this one? I posted a comment months back, and now I’m getting an email notification every time someone posts to this thread.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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user_6mru57 Oh no! Thank you for letting us know you received the new modem you requested. With all equipment orders, we do need customer approval before they are sent out. Have you by chance made any recent changes to your promotion or plan? &
Xfinity sent wifi equipment I didn't order
Was sent equipment I didn't order, what's up with that. Are you trying start charging fees for equipment I didn't request?
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Comcast, this issue is certainly well documented and described in numerous posts. As it's seemingly isolated to one platform (Windows PC web browsers) it should be easy to debug and fix. I note that this problem is approximately 3 to 4 weeks old. If
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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@user_tl9t8x I wonder if there are any similarities in our situation. Are you aware if the infrastructure in your vicinity has been upgraded recently? If so, you would have received notifications to that effect. My problems seem to have started when
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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Peacock won't activate due to recent move
"I have a brand-new Xfinity account and am trying to activate my included Peacock subscription. However, my Peacock email was previously linked to my old, closed Xfinity account. I am permanently stuck in an activation loop giving me error code PPG_0017_229a179. The digital portal says 'Activation R
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Customer Service
Inconsistent Information when moving
I want to share my feedback regarding my recent experience trying to arrange internet and T.V services for our new home, while coordinating the cancellation of services at our current home. I spoke with a sales rep on the phone who offered me a very competitive five-year new customer promotion for i
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Customer Service
@user_41yu85 Where were you looking to verify your order? If we're unable to direct you to the location for pending orders or you confirm the correct path our team can take you into DMs and dig deeper into your recent order.
New phone order
Hey! I thought I pre-ordered the new iPhone duo. I know it is in back order. But I can’t find anything in my account that is showing where it’s been ordered. Can you double check for me, to see if I need to order again. Thinking maybe I didn’t complete the sale or something if it’s now showing on my
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@XfinityJeffB Fine, but you can understand why your subscribers are upset. Reading through all the related posts on this issue, one reads the same non-functional solutions being offered by the Xfinity team. It's a little insulting that I'm told to cl
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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I am experiencing the same thing. I did submit a review about a recent online chat that I found very frustrating - are the bots revolting and not allowing me to achieve my goal of discounted movie rentals?
Sorry, you’re not eligible to redeem benefits
I'm a diamond member but when I go to membership benefits in the website is says "Sorry, you’re not eligible to redeem benefits". How do I get this fixed?
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To all Xfinity employees: Don't take this the wrong way, but hasn't anyone from Xfinity tech support attempted any the suggestions you mentioned? I mean, there are about five or six posts in this forum on this "change tab/focus/auto logout" issue wi
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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banovatz, Thank you for reaching out and creating a new post. I'm sorry to hear you've noticed a loss in speed, which I know can hinder a lot of what you do online. We can certainly do our best to help. Do you currently use an Xfinity Gateway? I
XfinityVianney
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Line Tech Sweep
Internet loses speed regularly Last house on line.
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