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Recent ping increase and packetloss over the past month
Hey I've been using Xfinity for a long time and used to get 20 ping on most games and servers now it jumped up to around 40-50 with 1-5% constant packet loss making it unplayable this has been happening from the past month or few. This happens on all devices including my pc which has ethernet my pho
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Your Home Network
@XfinityAbbyThe issue is ongoing, your Networking crew is here now. As it was just explained to me, the recent upgrade caused some issue with my entire building regarding signal strength and range/frequency.My tech just said that he would flag my ac
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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Xfinity WiFi Hotspots Opened in the Nashville, Tennessee Area
In response to the recent winter storm, to help residents and emergency personnel stay connected, we opened 32.4K Xfinity WiFi hotspots across the Nashville area to anyone who needs them, including non-Xfinity customers, free of charge. The Xfinity WiFi hotspots will remain open through Friday, Janu
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Announcements
Sorry to hear about the lack of resolution, @user_y5967i. I really appreciate your feedback, and I thank you for providing those details! We have been rolling out several interface updates recently, and it sounds like the shift we've made has affecte
movie search category removed
Up until a couple months ago on my xfinity cable boxes there was a search category called something like "movies on your streaming services". It was located under "on-demand / movies". It was right under the new and most popular search category. Using the movies on your streaming services search ret
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Poorly handled account after customer death
Xfinity gives two options for handling an account of someone who passed away. Cancel the service or take on the service and the unknown service agreement. There is no option to view the terms before transferring. I needed internet service after a family member unexpectedely passed. I was uploaded th
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Sign-In and Account Management
Thanks for posting on our community forums and for providing feedback on your most recent experience over the phone, asammons. We're glad to hear you had such a great experience with Joe, and we'd like to send Kudos to him. Could you please send our
Very helpful
Called in because something went wrong with my automatic payments. Joe was super super helpful in getting us back on track and even went above and beyond to help us even better! Great service on their part!
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Asked to return equipment I never had
I recently closed my account and am being asked to return equipment that I never received. I use my own router and modem. The web portal claims I have a streaming FLEX box, but I never received one of those and have never used (or, to my knowledge, paid for) cable, television, or any form of streami
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Customer Service
Hey there, user_1w5b3p! Thanks for posting on our XFINITY Community forum. Working from home, I understand how important it is to ensure your service is working at all times. We have received your direct message as well. Please be reminded that sendi
Xfinity Wifi Outage will not resolve
The winter storm hit my place recently and wifi has been out since this morning. The outage tracker only says the status is to be resolved "As soon as possible," but doesn't give any updates beyond that. Ai assistant won't direct me to a live agent for help either. Wouldn't be surprised if they neve
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Scammed by Black Friday Promotion – Xfinity Refuses to Issue Refund
I want to share my terrible experience with Xfinity so other customers can be aware of what they might be getting into. What Happened: During Black Friday 2025, I was sold Xfinity services with a promise of a special Black Friday deal. The sales team told me to first set up an internet account, then
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Customer Service
HOA Xfinity Fiber Community Upgrade Situation
I am looking for clarification and escalation regarding Xfinity service requirements in my HOA community, as I have been unable to get clear technical answers through normal support channels. Our HOA has been under long term Comcast and Xfinity bulk agreements since we moved in. Historically, cable
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Customer Service
Thanks. I do not get a Get Started button. And yes, I have been involved in the posts regarding the transition being optional. I don’t plan to transition unless required to. I’m satisfied with my current setup. But I am still very
More Yahoo Transition Confusion
I access my email through https://connect.xfinity.com/appsuite and stay logged in There is no invitation to transition there, but if I go to the page Xfinity Email Login - Access and manage your account this comes up: A better email experience is waiting for you We're inviting you to upgrade your Co
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It is enabled. I have access to the admin panel, the homepage suddenly lost the subpages recently.
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
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Hi Xfinity, I have been a customer of your internet service for many years. However, an ongoing billing issue that began last year has not been resolved and has caused significant frustration. Last year, we decided to open a new account under my na
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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Hey there user_k0apyk 👋 Congrats on your recent move, and thanks for coming back to our community for help with your account! While we're sad to see you leave the Xfinity family, we infinitely appreciate anytime you spent with us, so I want to ensur
Xfinity stream purchased movies missing
We have moved and no longer use Xfinity. For a while we were able to access purchased content through the app. I just logged in again and now am showing no purchased content. Who can I speak to about restoring content.
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Lost Smaller tv box
I had two tv boxes, the main one in the living room, and a smaller one in the bedroom. I need to now return the smaller tv box, (had it for 6 years) but was lost in a recent garage clean out. what should I do if I still have the bigger TV box, but not the smaller one?
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Customer Service
I know that (if the Xfinity website allows my most recent password) I can receive email, not sure about sending. Will test.OK, just tried to logon with a password that I just reset in the past hour, and the website says it’s wrong. I’ll change
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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@XfinityAmira Hi Amira, I am having the same issue. My company emails are being blocked at the system level recently. How do I fix that?
blocked email
My work email address [Edited: "Personal Information"] is blocked from my xfinity address at my home. I sent my work email via my Gmail account and forwarded from the Gmail account to the home xfinity account and the email went through. Why can't I send the work email directly to my xfinity home acc
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Hi @user_2nw8wr thank you for visiting Xfinity Forums for help with your refund. Was this due to an overpayment or recent plan change? If so, then that will stay in your account as a credit to your next statement. If you recently disconnected your a
refund due
Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]
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user_jrh199 Hi there! Thanks for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are sorry to hear about the issues you are having with your recent order and our team is here to make this right. To get
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No Shipment Email for My WiFi Gateway Order
I ordered an internet plan last Friday, which includes a WiFi gateway. However, I still haven’t received any shipment confirmation email or tracking information up to today. I’m wondering if there’s a way for me to check the shipment status or track the order? Should I contact customer support direc
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