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Thanks for the suggestion. The most recent backup was sent to the span folder, so I just moved it to the in folder and I was able to print it . Normal behavior for the new style, not non-delivery report. I can live with this as the work
Non-Delivery Report for Macrium backup
For a few weeks now my Macrium backup report has been put in a spam folder. Since I know this, I move it to the in box and am able to download to my Outlook client. But, tonight, I received a Non-Delivery Report, and it included an attachment, which was the report I wanted. The message was very, ver
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Looking to switch to Xfinity NOW
Hello, I currently have a regular Xfinity internet plan and I'd like to switch to an Xfinity NOW 100MB plan. Based on previous posts, I understand I have to first put in a request to cancel my existing plan before I can order Xfinity NOW. Can anyone help me with this? Thank you!
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Customer Service
I can't speak for others, but my posts document my (thorough) troubleshooting steps very clearly. This is an issue with the Xfinity and/or P+ networks (and/or P+ app), not a user problem. The sooner that you realize that and report this problem to
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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I filed a complaint with Scripps about the contract expiring. Below is their statement. Of course both are pointing the fingers at each other as being at fault. The very interesting part is they are saying they offered an extension to Xfinity while t
Scripps
I am very unhappy that Scripps channels have been removed from my TV lineup. I have been a Comcast/Xfinity customer for over 36 years and pay to have Triple Play. My Xfinity bill is my most expensive utility bill. It beats my electric bill by more than $100 a month.
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Accepted Solution
@Jackie_VT Anytime customers have feedback they would like to provide on a recent experience or a policy/process we currently have we would strongly recommend filling out our feedback form. There are other means to get in contact with a representat
Why do I have to post in a forum to get a pointer to another form that I need to fill out for a legal name change?
So, I'm posting here because XFinity is too stupid to have a place we can just download a form to submit a legal name change. Instead of a reasonable process, I have to 1. Post here so that I can send a DM so that I can then 2. DM support to get a form that I can finally 3. Submit the form with docu
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Lack of costumer service
Dear Xfinity Customer Service, I am writing to formally express my disappointment regarding the service I experienced at your Jupiter Alton location. During my recent visit, I waited 1 hour and 10 minutes without any acknowledgment, update, or apology from staff. During that time, another customer s
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Customer Service
user_s61e97 We appreciate you reaching out to us over our Community Forums! We would be more than happy to help get you pointed in the right direction. It sounds like you have had a promotion expire recently, or have been impacted by the 2026 rate ad
Bill Increase by 33.7 percent
I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit
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Xfinity payment issue
I have had one of the most frustrating and disappointing experiences with Xfinity over the past several years. About five years ago, when I initially moved, I provided my correct address, yet my equipment was sent to the wrong location. This created unnecessary complications right from the start. Af
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Billing
Hello @Stimp1 Thanks for taking the time to post here on Forums, have you checked your channel lineup recently, we sometimes make changes you can view it here by signing in https://www.xfinity.com/support/local-channel-lineup. Please let me know if t
Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.
See above. Not receiving Mariners Baseball. included in our subscription.
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I am responding to my prior note of frustration with recent experiences attempting to reduce my monthly bill. Reaching a live representative is ALWAYS extremely difficult, and when I do connect with someone, my concerns are often not properly heard
Complaint
I’ve had an extremely frustrating experience with Xfinity over the past few months. My bill suddenly increased by over $30 with no clear explanation, and trying to get answers has been a nightmare. I’ve called customer service five separate times, and while a couple of representatives were helpful,
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EFFECTIVE OUTAGE IN NORTH SHORE CHICAGO SUBURB FOLLOWING XFINITY WORK LAST WEEK -- INTERMITTENT DROPPING AND NOW JUST DOWN
Hi - similar to others, there seems to be a routine issue with dropping internet service and now just no service. Recently upgraded to 1GB and have XB8-T worked fine for two months. After planned outage and service work last week it will not work. App says I'm getting 120% of service level to gatewa
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Customer Service
Greetings, @user_zxk1gl! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these recent billing issues. You have definitely come to the right place for assistance. If you could send our team a dire
Xfinity Support
Greetings, I have been a faithful customer for 7 years and always made payments as I could. This year have been rough for me financially and health wise. So March, I heard my payments didn’t go through so last week Friday I spoke to a chat agent and asked can I make a payment arrangement so I can at
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Cameron0390, Thank you for reaching out. I'll be glad to help reivew this further. I see you sent us a direct message, and I'll follow up there shortly. As a heads up, I wanted to remind you that sending an unsolicited direct message is a violat
CM3000 Signal Distress: High Upstream Power (52dBmV) and Excessive Uncorrectables on OFDM. Multiple T3 Timeouts.
I am seeking a technician visit to investigate a likely "outside plant" or "drop" issue. I am using a Netgear CM3000 on the Next Generation (Mid-Split) network. The Issue: Severe OBS dropped frames and latency spikes, resulting in very unstable streaming quality and in-game performance issues. My mo
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user_6vz07g Thanks for reaching out to us about a recent concern with equipment and account issues. Let me take a look at the service address and your account to see what is going on. From the sound of what you said it may be someone tried setting up
Possible scam
Beginning of April I received a modem kit with my address but a different unknown name. I still have it because I haven’t had a chance to return it. Then earlier this week I get a letter in the mail. Again, correct address, unknown name. It’s a different name than the name that was on the modem. Tod
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Hey there, Tek! We appreciate you reaching out regarding your recent streaming experience. It is a priority to ensure you are enjoying your TV experience with peace of mind. I am sorry to hear this is not the case. By chance, have you tried these ste
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
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As I read thru these posts I notice that Comcast has no response as if to say they don't [Edited: "Language"]. Comcast as for me, I am giving you notice 1) Your allready overpriced 2) there is a local company that still has the ABC network and is ap
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@user_9zd4sa, Hi there! Thanks for reaching out and for sharing those details. I understand how concerning it is to lose older sent emails, as I rely on saving my old emails all the time. We are the right place to go for help from a team of Xfinity e
Missing Xfinity SENT emails
In early December 2025 I began using the OX app on my iPhone 16e to access my Xfinity email. I still also access my Xfinity via Webmail. My SENT emails prior to 11/09/24 have disappeared from both the OX app and Xfinity Webmail. On my iPhone 16e, the Incoming Mail Server Host Name is mail.comcast.ne
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Perplexity pro coupon code
I meet the requirements for the one year of free Perplexity pro and I can't find the coupon code anywhere. Can you please help? Here's the page with details: https://www.perplexity.ai/hub/blog/redeem-a-free-year-of-perplexity-pro-through-xfinity-rewards also ive been looking at other posts, and a lo
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Customer Service
@XfinityGabriel @Xfinity Support I'd be interested to know if this is resolved, since I have a similar issue. On my iPhone 13, my Xfinity email stopped loading 4/13 and I got the Account Error message, most recently today 4/14, "Cannot get
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IMAP email issues
I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha
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