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Recurring internet connection and speed issues, need engineer to check tap or line side
Download speed is often far below the 2000 Mbps plan, and the modem points to a line fault impacting downstream channels 29 to 31 (frequencies in range of 620 to 632 MHz). I use a Netgear CM2050V modem on the router's 2.5 Gbps port. History. This problem has recurred weekly since May. I have had cou
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Your Home Network
Periodic extremely high latency and sometimes complete connection loss. PingPlotter shows problem occurs on very first hop.
Hi all, I'm currently experiencing periodic episodes of extremely high latency and even connection loss. Previously to around two weeks ago, my internet was fairly rock solid, getting no latency and very good speeds. Something happened around two weeks ago where I started to get random episodes of e
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Your Home Network
Repair work falsely reported as complete
Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have
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Customer Service
Disputing $337.72 Errant iPad Roaming Charges in Canada – Combined Account Notification Failure
Hello, I am writing to formally request assistance from a corporate employee to reverse $337.72 in international data roaming charges applied to my iPad line during a recent trip to Canada.My iPad is on an official Unlimited Tablet plan, which is tied directly to my core mobile plan and billed toget
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Devices
a) they know about the "live-recording-playback-control" problem since at least August, on all different devices. they have been spot fixing each device type and brand, rather than *undoing* whatever they changed to create this frustrating problem i
Cannot fastforward a DVR recording while it is still recording.
First, let me say that this feature used to work. Second, I have seen many posts about this issue in your Forum, but no solution has been provided. While a program is being recorded on the XFINITY STREAMING App on my LG TV, I cannot fast forward the program. I have to wait until the program finishes
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Cannot fastforward a DVR recording while it is still recording.
First, let me say that this feature used to work. Second, I have seen many posts about this issue in your Forum, but no solution has been provided. While a program is being recorded on the XFINITY STREAMING App on my LG TV, I cannot fast forward the program. I have to wait until the program finishes
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Xfinity Stream Website
@XfinityAngie Not sure why they are asking for information when there are so many posts with the same issue of not being able to fast forward a live recording, when will this issue be resolved?
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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user_lvkrir Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your recent upgrade order. May I ask if you by chance ordered a phone that is on backorder, and how long ago did you place your order?
Mobile phone
I put in a order for a up grade on one of my phones and you guys took the $200 payment for out of my bank account and i have not yet received my phone so i was wondering where it is
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Hello again, @user_nwt199! We haven't heard from you directly in a few days, but I believe everything was resolved once our Executive Resolutions team got involved and had that payment block removed for you. If you still have any questions, feel free
Need advice on an Xfinity account hold/payment block — what’s the best next step?
Hi, I’m looking for advice from anyone who has dealt with an Xfinity account hold or payment block. My payment attempts appear to have triggered a security/payment restriction, and I’m still not sure whether the block has actually been removed. I was told a review had been submitted, but the account
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Thanks to everyone for your feedback. I hope that other customers can benefit from reading these posts and not waste a lot of time as some of have. I also hope that customers that use this feature will join us in letting Xfinity know that we are miss
Playback through Xfinity streaming web site while recording won't fast forward or rewind
I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work
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Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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X1
user_y7rb33 Thanks for clarifying. You’ve already confirmed that this is happening only on xfinity.com, across multiple pages, and that it started before your recent Firefox and Windows updates. I appreciate the detailed testing you’ve do
midsize browser window jumbles xfinity.com display
The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced
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Hey there, @user_ksb7v1! To get a better picture of what's going, please answer as many of the following questions as possible. - Are you connected to your home Xfinity Wi-Fi network right now, or are you on a different Wi-Fi connection / cellular
Channel viewing
My TV logged me out and whenever I log back in, I can’t watch any of the channels that I’m already subscribed to
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user_q66ofy Thank you for reaching out to us over our Xfinity Community Forums platform. We understand your concern and want to help clarify the increase. Rates aren’t simply changed by going into an individual member’s account. Changes c
Billing
I want to know why you illegally increase my bill without my notice you go inside my account and increase bill
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I am having the same issue as well. Clearing cache does not do anything. Please provide a response/fix. My recent experience with the Xfinity forum is that fixes/responses are promised and nothing happens no matter how many times a respo
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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comcast/xfinity is deleting posts from users that it doesn't like. i am notified of people posting comments here to my original topic, only to find they have been deleted soon after. hiding the problem of justifiably angry users is NOT helping
LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN
this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i
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@user_a7ys35 I'm just a customer like you. My comment about limited XG1v4 availability is only based on personal experience and posts from others who have struggled to get them. I've been shipped the wrong box about as often as the right
How do I order an XG1V4
My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.
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Good morning @Frustrated_User1k. Thank you for taking the time today to report your recent issues. Our team would be happy to look into things for you and get your internet working smoothly. If you could send our team a direct message with your full
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Repair work falsely reported as complete
Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have
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