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Senor_Zuse Thanks for reaching out to us about recent charges added to billing for an autopay issue. We would be happy to help get everything sorted out for you. Have you corrected the issue with autopay at this time?
3x E Check Return Fee and 3x reactivation fees over 100 in charges
I had my bill on auto pay but I didn’t realize it was on my other bank account. Now I have 3x $25 e check return fees, and 3x $12 reactivation fees that’s over $100 bucks on just fees. I never got notified by my bank or xfinity, this came to me as a surprise. I had xfinity for 8 years and NEVER had
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Hi there. @CarolnWbg ! I'm sorry to hear you're having trouble with your email groups. When you mention this started happening after the last upgrade, are you referring to the recent migration from Xfinity Email to Yahoo Mail? If so, that information
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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t.suitter Hi there. We understand how frustrating this is, especially after replacing the coax line, exchanging the gateway, and contacting support multiple times without resolving the drops. Since your devices remain connected to the home net
Multiple drops of Internet connection while network stays connected
Changed to brand new coax line from exterior box that runs directly to Xfinity modem, swapped Xfinity modem with new from store and multiple calls to tech support team
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Hello @user_j2rmz6, and thanks for reaching out here on our Xfinity Community forums!Dealing with ongoing service interruptions over several years can be frustrating, especially when you've been trying to find a lasting solution. One thing worth ment
Bright orange cable needs replaced
We have a bright orange cable that was permanently attached to our home for some reason when we first received cable 10 years ago. Over the last several years we have had constant interruption issues and have been disappointed with our service, but not knowing any better option we have decided to st
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Salesman Misrepresented International Mobile Plan resulting in International Charges
Hi, I am writing you to dispute a recent international charge I was hit with. To start off, back in April I called just to discuss recent promotions on my internet service. In our discussion Xfinity Mobile was brought up as part of the promotion. I travel between the USA and Canada often so I asked
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Billing
Hi there @Chelsaha. Our team would love to hear about your recent talk with Himanshu. Can you provide us some more details so we can pass it along to our management team?
Thank you, Himanshu
I never received a link to fill out my survey for you, but I wanted you to know how pleasant it was talking to you! I hope xfinity knows how great of an employee they have in you! Thanks, Himanshu! Edit (Customer PII)
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user_pz9u35 Hi there! Thanks for using our Forums to contact us! I understand that you are reaching out about your recent VPN connection issues. I appreciate you letting us know some of the steps you attempted to try to get this resolved, we are here
Is My Signal OK?
All of My connections are on WiFi. I have to renew my laptop connection to WiFi at least daily and I am experiencing regular drop outs on my VPN since I have tarted my service with Xfinity. I have tried both 2 Gig and 5 Gig connections. I have moved my router and modem for a better WiFi signal. I ha
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Community Best Answer
Question about Service
I had a recent experience at two local Xfinity stores and need to share with Executive Management. I'd rather not post openly on the Forum since I have personal names included. Where can I send my notice? (7/30/26)
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Customer Service
user_uhkeq6 Hi there! I hope you are having a great Friday! We apprecaite you making the post and letting us know about your recent experiance. We are happy to look into all of this to see what is going on and to make this right. To get started pleas
Lied to as well. Agents scamming customers?
It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste
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Jackamoondo - Thank you for reaching out to us for help reviewing your recent plan change. I'm glad to hear you're already seeing the updates reflected online.As a reminder, Xfinity bills one month in advance, and any changes to your services ar
Didn't receive confirmation email after bill change
Spoke with an agent in loyalty department. Said he was able to get me a promotion to decrease my monthly bill back to $111 and a pro-rated credit of $24 and some change. I did not receive a confirmation email and do not see any change reflected on account. I do have a confirmation number that I'm gl
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Customer canceled after over 8 years of service.
To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable
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Customer Service
@user_amrx3w As a Social Media team, we assist customers through public posts and private/direct messages when account-specific information is needed. If we haven't received your information, we're unable to identify the account, review its history,
Why can’t I get a supervisor? Why can’t I get competent help?
I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author
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Old Account Information --- How do I get Xfinity to Flush It?
When I moved a year ago, the "transfer service" facility did not work. I won't go into all the problems that had to be fixed, but it took several trips to the brick and mortar, long chats with humans, but finally we were able to establish service in our new house. The problem is that Xfinity still h
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Customer Service
user_amrx3w Hi there! Thank you so much for using our Forums to contact us about your recent experiance. Our team is here happy to work with you to make sure we help make this right and that you get the help you need. To get started can you send us a
Why can’t I get a supervisor? Why can’t I get competent help?
I submitted a complaint. I submitted a request. I’ve done everything for two months possible to get a supervisor to call me back the last time. I just tried to send this form with a whole entire explanation itself deleted so I’m still waiting for somebody in the United States in a position of author
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user_j4m466 Hi there! thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about your recent experiance with signing up and the billing not being what you expected. We are here happy to review the acco
Billing
I had a coupon to get my internet for $14.95. When I called in and talked to the sells the guy offered me to upgrade my service for $40.00 amd a free phone line for a year. When I called in to pay my bill the lady asked me 5 different times was the payment for phone or internet. I kept telling her I
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Since posting this, I have had to confirm my identity 11 times, I just counted the text messages. I logged in a few hours ago with no problem, and just now I had to confirm my identity again. I don't think you understand how frustrating this is, and
"Don't ask again in this browser" is neutered in 2FA
EVERY time I am asked to "verify", I check the "Don't ask again in this browser" button, but with rare exception, the next time I login, I am asked again. Why is this button present if it is routinely ignored? On the other hand, if it's a bug -- why, why, why does Comcast KEEP [Edited: "Language"] T
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Hi JamesC, This is very recent. I received 2 notifications via postal mail from different institutions that said their emails sent to me were being rejected. I have paperless accounts and because they can't contact me via email they are
Incoming Mail Rejected
I have received several letters from financial institutions where I have active accounts indicating that emails sent to my comcast email account are being returned. On the accounts I have set up paperless statements with them and in one case they said they would need to charge me a monthly fee if th
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Outage affecting my work
Im a business owner/remote worker and the recent outage significantly impacted me in Laurel for almost 48 h now without internet unacceptable I am requesting outage credit
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Customer Service
Hi @FuriousAtStupidity,Thank you for detailing your recent experience and interactions with us. Our team is a corporate headquarters escalation team based stateside, and you'll find us working 7 days of the week from 6:00am to 1:00am est. I wish you
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Terrible Customer Service + Technician didn't show for either appointment
I have had nothing but issues, since I opened an Xfinity Account. When I signed up on July 14, I essentially agreed to some sort of contract over the phone through some bizarre dial tone system. After which I never received a copy of the contract OR of my account number. Since then the main Xfinity
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