Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.9K)
@user_jtrt43 read the forum posts for Pete’s sake! Take it in to a xfinity store. Or call customer service, sheesh.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
user_5mcvco, Thanks for letting us know. What I would like to do from here is look further into the account. I’m really sorry you’ve been dealing with this for that long. I can undersand the inconvenience caused to not be able to receive
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
I've had the issue for several months, still going on today. No recent changes to the account. Thank you!
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
user_5mcvco, Hi there! Thanks for reaching out. I know how frustrating it is to clear out your voicemail multiple times and still run into a “mailbox full” message. It sounds like you’ve already taken all the right steps on your end
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
@user_eytnoj that is helpful to know it has passed the 10 days. With receiving the email confirmation, and not being able to access the account it sounds like the disconnection may have completed after you received the most recent billing info. I'll
I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
Question
user_iyrg81 Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. Our team is here happy for the chance to work together and look into your recent experiance. We assure you this is not how we want thing
Fraudulent Practice by Xfinity Retail Store 4906 Duke Street VA
I’m trapped by fraud by xfinity mobile service package. Despite several attempts speaking with customer service and visiting the store no one has resolved the issue yet and I keep paying more each month because of a fraudulent xfinity salesperson named Brian and the misinformation he provided to me
Question
I am sorry to hear that you canceled the service due to your recent customer experience. If you do change your mind, we are here to help you out,
Denied service due to past tenant debt
I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the
Question
Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
Question
•
user_265w65 We have tested the messaging option, and there does not seem to be an issue as we are actively getting messages from other posts. There are a few things you can check on your end. If you are using a mobile device, try looking at the
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
Question
Cancel services
Due to their recent price increase I would like to cancel my services.
Question
•
Customer Service
Good afternoon, and thank you for reaching out on our Community Forums regarding your recent bill increase @user_5ux5gl-we appreciate it. I completely understand where your concerns are coming from and truly appreciate your feedback. Promotional di
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
Question
user_75a9f0 Have you had a technician out to visit your location recently?
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
Question
Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
Question
•
Customer Service
Horrible
I have been a loyal Xfinity customer for years and have consistently made every effort to keep my account current, even during times of financial hardship. In many instances, I borrowed money or obtained loans to make payments because I valued my service and wanted to remain a customer. Unfortunatel
Question
•
Customer Service
Hey there, user_z1kfks. We never wish for you to feel this way regarding your mobile experience. We understand you mentioned you spoke with our Corporate Executive team recently. Please confirm if you require any further assistance with this matter.&
No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
Question
Hello user_lc11zk. I appreciate you stopping by to share your recent experiences in getting setup with NOW services, and know we're here for you! Above all, we want to ensure you're able to get the service you need, hassle-free, and at the best rate
XfinitySeth
commented
15 hours ago
to the conversation:
0
0
Fraudulent Company
NOW is the worst experience I have ever had with an Internet provider. I had Xfinity and had my rate triple over night so I called to understand what was happening. Was told NOW was budget friendly, and I do not require massive data amount so I accepted it. Ever since I have been swindled out of mon
Question