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New Bill + Recent promotion
So I see that my bill raised by quite a bit for next month. I guess my promotion is expiring. But I check latest promotions and there is a better 5yr/$50 for 1 gig promotion going on which wasn't an option for me and its better speeds than the promotion i'm currently in. I would like to see if I can
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Billing
Thank you Chyanne -- [Edited]
Dear Xfinity Support Team, I am writing to share some glowing feedback regarding the excellent service I received from Chyanne during a recent chat session (Reference Number: [Edited: "Personal Information"]). Moving can be incredibly stressful, but Chyanne made transferring my internet services com
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Xfinity Compliments
user_srj2qe Thank you so much for stopping in for help with your recent experience trying to get help with your services. This is not the experience we want any customer to have, and we appreciate the chance to help make sure you are taken care of. I
Worst Customer Service Ever
After hours of dealing with AI and rude incompetent agents, I was finally able to gather an appointment forca technician to come to my home tomorrow. Today, I received numerous calls from Comcast. Thy left only a phone number, no message. I just drove with an agent who confirmed she showed my appoin
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Thank you, @user_y5pfod, for providing such detailed modem and signal information for us here on our Xfinity Community forums! I can understand wanting clarity after the recent network work. The ARRIS S33 is a DOCSIS 3.1 modem, but it is not currentl
Mid-split active on my node but S33 logs diplexer change as Ignored - what upload am I provisioned for?
I am on the Gigabit + Streaming plan in Boulder, CO 80302. I own my modem, an ARRIS S33 hardware V1.0, firmware TB01.03.001.10_012022_212.S3. Comcast replaced the amplifier at my pedestal on August 25. It is a CommScope STARLINE FDX line extender, part FDX-LE-XX-XFX, manufactured 2026-05-05. Since t
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user_annieli Hi there! Thanks for using our Forums and sharing your recent experiance with Xfinity Mobile. Our team is happy to work with you and look into all of this to see how we can help to turn this around. Can you please send us a DM with your
Dispute Regarding Promised $400 Promotional Credit Misrepresentation
I am writing to escalate an issue regarding Xfinity Mobile’s failure to honor a promotional agreement. I am an existing Xfinity Mobile customer with four phone numbers and a smartwatch on my account. I visited an Xfinity store with my daughter to add a new mobile line. The store manager specifically
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Balance with $300 from nowhere
Hi! My account is past due because I moved out of state several months ago, and I was still being charged an extra $25 for the smartwatch I had, on top of what I was already paying for the smartwatch. I continued making payments until recently, when I was no longer able to, and now my account is abo
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Billing
Broken BGP (Border Gateway Protocol) routing table
I recently moved into a new apartment and purchased Xfinity 500Mbps plan. Although my internet has been stable, the speeds are significantly less than expected. My computer, connected through wifi, gets between 28 to 40 Mbps. My real issue, and the purpose of this post is to bring awareness to quite
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Your Home Network
Hey there user_02ff0f 👋 I appreciate you coming to us to share you recent experience in getting started with Xfinity Mobile. More than anything we're grateful for your interest, but what you outlined is far from how we want to usher you into the Xfi
WORST POSSIBLE EXPERIENCE
I called Xfinity to see if the closest store near me had the new iPhone 17 pro max in stock. The guy who I spoke to let me know, yes it was in stock and yes the color as well that I wanted. I ask multiple times if I pay over the phone can I pick up in store? And I’m told “Yes, you just need to show
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My monthly internet payment increased by 75% recently. I am wondering if there are any discounts or promotional offers available to reduce my monthly payment. Thank you.
Unable to start a live chat session
Hi, I’ve been trying to connect with a live agent through Xfinity Assistant for the past few days, but I keep getting the message “Unable to start a live chat session. Please try again later.” Could someone please assist me here? Thank you.
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Orange Temporary Cable Damaged
I live at [Edited: Personal Information]. A recent landscape project revealed an orange coaxial cable that was damaged in the project. Not cut, but damaged. It was only 1 inch below the ground surface. I would like it repaired and, ultimately, a permanent black cable installed.
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Customer Service
Hello @user_n1cgcw, thank you for taking the time to leave a post. Sorry to hear about the ongoing service interruptions and the difficulty reaching support. I understand how frustrating that can be, especially when you work from home and the servic
Internet outages every day
Why are you experiencing internet outages every day? I work from home, so these outages are extremely inconvenient. Are they expected to stop soon? Also, how can I speak with a live representative? What phone number should I call? You chat isn't working also. It is very disappointing and you keep ch
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That is correct. This problem just came up recently. When trying to connect the outgoing server with the smtp.comcast.net, with the port numbers suggested and my Comcast password. The message says cannot verify account and password.
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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Hello @user_4x2mya,Thanks for taking the time to share your experience with some of your recent interactions. Promotions can change daily so that may be a little inconsistent, but most of everything else should remain consistent. We would be more tha
The worst
Absolutely the worst customer service experience. I was given incorrect information by multiple representatives, and when I contacted customer service again, no one seemed able to provide a clear or consistent answer. On top of that, my internet bill keeps increasing with little to no explanation. I
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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your mobile concerns. I am sorry to hear about your recent experience. You are in the right place and we are happy to assist you today. Please send us a direct chat m
Im extremely upset with Xfinity mobile
Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill
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@patlabor4223 Thank you for reaching out, and I'm sorry to hear you're experiencing this issue. To better understand what's happened, could you let us know: Are you receiving the "account no longer active" message in the Xfinity app or on the websit
Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
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Billing issue
I was charged twice in my recent bill payed on 8/27/26. Please fix issue I need to speak to a live agent
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Customer Service
Good day user_prjy81 👋 I appreciate you coming to us with your service issues because above all else we never want you to be without your internet for as long as you have! If you're still waiting on a follow-up from that recent technician appointmen
internet problems
I have no Internet, so I had called regarding that problem. A tech came to my House an said that he couldn't fix it but he would put note to get someone else to come check the Internet . It's been almost a week ago. I'm looking for a answer when are they going to fix my Internet because I need it.
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@user_r1g84b Thanks for adding a post to the forum. Can you explain what you mean by switching services recently?
Peacock activation
I am a Platinum Xfinity member who had Peacock access. I recently switched Xfinity services and now my Peacock account shows I no longer have a Peacock subscription. When I log into my Xfinity account, there is a box "You have subscriptions that require activation" with a "Activate Now" link. When I
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@IamRemy12221 Also if you look at the terms and conditions, there is no language that you have to pay for anything. Just have a compatible gateway and be a customer in good standing. So it's not like the last "free camera" where they actually put a
Free Xfinity rewards indoors/outdoors camera
On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a
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Hello, thank you for taking the time to leave a post. We kindly ask customers not to include personal information in public posts to protect their privacy and security. As a reminder, sending unsolicited Direct Messages to Official Xfinity Community
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Peacock not working
I'm trying to log into peacock and it says it's already associated with another account. I only have this account and the email is [Edited: "Personal Information"]. I did move recently
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