Xfinity Community Forum

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also, i would remind you that yesterday i was scolded and told that i was not allowed to private message with Xfinity employees...please feel free to scroll backward in this thread to see how i was grumbled at, along with the subsequent editing of po

user_ziu2q3

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6 hours ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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@zandor60657 I’ve seen other posts on here discussing the fact that there is a special higher upstream boot file that needs to be applied to the CODA56 and only an Xfinity rep can do it.

OddBallJones

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6 hours ago

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On a new Xfinity Gig plan but upload speed capped at 40Mbps using Hitron CODA56

I'm on the Xfinity Gig plan. According to the plan, my upload is supposed to be up to 1Gbps. I'm still seeing 40Mbps upload speed. Searching through this forum, I'm assuming Xfinity needs to send some "update instructions" to my modem so the upload speed can be unlocked?

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Hi @user_rvwhkg, thank you for sharing your recent experience with us. I am pretty curious to know what happened here. Even the network issues you are describing do not sound related to a speed change. We have the ability to see how orders were appro

XfinityJustinM

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6 hours ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

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@XfinityChelseaB I'm also experiencing a problem with the cloud/stream app. Only some of my recent recordings are there and the Superbowl which I deleted is still showing up. None of the methods is fixing it.

Susan1343

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6 hours ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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Xfinity not honoring offer on my most recent invoice

On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul

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Customer Service

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these people downgraded my plan after letting them know I’d be moving in a few weeks. Now the internet drops in and out every 15 mins. Customer service said it was due to a recent plan change to much slower rates but the only contact I’ve had with th

user_rvwhkg

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7 hours ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

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Major Modem Problems With New FTTH EPON Symmetrical 2gbit internet plan.

Hi Board, I am writing to seek assistance with my recent internet upgrade with XFINITY. We within the last 5 days had a home installation of 1 gigabit symmetrical fiber internet. We received upon installation an XB7 Gateway. We LOVED our internet, and realized we could upgrade to 2 gigabit fiber to

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Your Home Network

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Not all DVR recordings appear available to stream on my iPad

Recently, even though I have re-synced the DVR I can only access for older recordings on my iPad

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Xfinity Stream App

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Extremely slow internet connection

Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple min

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Your Home Network

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@user_8qusxs Our team can definitely take a look at the recent account activity and provide some insight and solutions if needed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

XfinityBradM

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13 hours ago

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Need help from Xfinity Support – internet‑only plan changed without clear approval

Hi, I’ve been a Comcast/Xfinity customer for over 10 years. My internet‑only plan was $50 per month. My recent bill increased to $75 per month. On my last call, the agent offered me new plans ($75/month higher speed with a phone line, and $55/month same speed for 1 year) and tried to add a phone lin

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Need help from Xfinity Support – internet‑only plan changed without clear approval

Hi, I’ve been a Comcast/Xfinity customer for over 10 years. My internet‑only plan was $50 per month. My recent bill increased to $75 per month. On my last call, the agent offered me new plans ($75/month higher speed with a phone line, and $55/month same speed for 1 year) and tried to add a phone lin

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Customer Service

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Lost Streaming TV Box

Hi, We just turned in our streaming TV box to the Xfinity store and they told us that it shows a second box on our account. It would have been years since we had any boxes given to us so I'm not sure where that second streaming TV box is since I don't even remember getting a second box. I saw in pre

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Customer Service

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Sorry for the late reply. This issue had resolved itself, so this post slipped through the cracks. However, the issue has returned. To be clear, I stream on my PC only, and I only use a browser. I do not have the app installed, and I do

user_czzqip

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16 hours ago

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Xfinity Stream recordings missing

I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?

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I apologize, but as i explained already, i have already received this information over three hours ago from an employee of xfinity as you can plainly see in the previous posts. please forgive me if i ignore further posts from you, as they are simply

user_ziu2q3

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1 day ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Greetings @user_apf16z, thank you for detailing your recent experience. We know how hard it is to make time for something like a technician visit when we have plenty of other things going on in life. I would be unsure what may have caused the technic

XfinityJustinM

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1 day ago

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Terrible service

Had an appointment for installation at 3-5 pm. Person never showed up! Spoke with costumer service the whole time waiting after 5 (fernah) or whatever her name was. She said the would be there 30 to 45 mins after that time and still never showed up and she just automatically made an appointment for

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@user_ziu2q3 I would at least like a response from the individual who is deleting my posts. At least give me a reason for doing so as i have not used profanity or stated ANYTHING that is untrue... Also, it was removed for Bumping, as @Xfini

Again

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1 day ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Frequent service interruptions with no outages reported

I have been in my current home about a year and we’ve had Xfinity since we moved in. Over the last 3-4 month I have experienced frequent outages - usually lasting only a minute but sometimes 5-10 minutes and on occasion even longer. If I do a hard reset of the router, it usually resolves the problem

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Your Home Network

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I would at least like a response from the individual who is deleting my posts. At least give me a reason for doing so as i have not used profanity or stated ANYTHING that is untrue...

user_ziu2q3

commented

1 day ago

to the conversation:

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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@user_l5cul5 Thank you for sharing your recent experience and allowing us the opportunity to make things right. If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into this

XfinityBradM

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1 day ago

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Billing issues

I was duped onto signing a form when I did online chat after Xfinity worked somewhere in our area. Ours never worked after we were texted it was restored. The chat agent stated it was mandatory for them to look into it. But instead it changed our services, raised our bill and we still had no service

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Hey there, Bpar50! We appreciate you posting on our XFINITY Community forum regarding your recent issue encountered when trying to watch Paramount Plus. I understand how frustrating that can be, especially when you are looking forward to watching you

XfinityNatalie

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1 day ago

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Paramount+ not working for five months

I can’t watch any of the shows on Paramount without getting the error code after it painstakingly loads for over five minutes. The show will play for 30 seconds and then I’ll get the error code. This was going on since October I’ve placed 24 calls to Paramount and they just say they are working on i

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