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Thank you for taking the time to share your experience. I can certainly understand why you're concerned, especially regarding the technician charge and the recent changes to your services. We'd be happy to take a closer look at both issues. Regarding
escalation support
I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.
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Hello @user_6045a0 Thank you for taking the time to reach out to us on our community forum! Has anything changes recently? Did you move any time recently? Have you attempted to log out and log back in to the Xfinity stream app? I have included a link
Recorded shows don’t show on xfinity stream
shows I record through the cable box don’t show on xfinity stream app when I go to watch them on the Xfinity stream app on my phone or iPad. This just started happening lately How can I make all of my recordings show up on the app?
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Terrible latency after Xfinity maintenence on 07/22
I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4
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Your Home Network
lost premium channels after cable card pairing
After a lengthy process to get my TIVO paired with a legacy cable card, we got all our channels except for our premium channels. The message is to call our cable card provider. The customer support line says that the software cannot handle cable card anymore. I do see that problems with losing the p
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Customer Service
Thank you for sending us a direct message, so we could look into this for you, @schwisky. We were able to determine that part of the billing differences were from partial charges that being adjusted from the middle of your billing cycle, as you sugge
Upgraded to 2 Gig; Don't Understand Last Two Bills
Hello. I upgraded to 2 Gig internet on 5/31, and my last two invoices do not look correct to me: (1) The partial charges don't seem to align (I think one includes $10 auto pay discount and the other does not), (2) I started getting charged an unreturned equipment fee (a credit may be in the works fo
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I have been unable to launch the HBO Max app since about the same time the original poster reported. I get the same error code other users have reported. I'm able to watch the cable version of HBO as well as the On Demand version of the cable
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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user_edooht, Thank you for reaching out. I hope you are doing well. I appreciate you taking a moment to give us a shout. I see you sent us an unsolicited direct message, and I can continue there if needed. As a heads up, it is a violation of the
Your Xfinity account is already linked to another Peacock account
got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock
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Accepted Solution
My upload is provisioned at about 5 Mbps
I have my own modem, a Netgear CM600. My upload is provisioned at about 5 Mbps, but my plan supports substantially more — I measured 170 Mbps upload on the Comcast gateway on this same line recently. I'd like someone to check the service configuration file being served to my modem's MAC address and
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Your Home Network
Accepted Solution
Good afternoon @JB17, and thank you for reaching out on our Community Forums. I completely understand your concerns, and I'm sorry to hear that the ongoing service issues and recent price increase have led you to consider disconnecting your ser
Schedule Disconnect of Service
Due to continuous performance issues in my areas and the size of price increase during my term I would like to schedule the internet service to be disconnected at the end of the current cycle.
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Unable to activate/redeem Peacock perk
I’ve received multiple emails about an unclaimed Peacock perk because I’m an Xfinity Platinum member. However, when I click on the link to claim and activate it, there isn’t an option for Peacock in my subscriptions, the Xfinity StreamStore, or in the rewards/perks page. I received the most recent e
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Xfinity Stream Website
user_7457e8 Thank you for taking time out of your busy day to bring this recent experience to our attention. I want to make sure you are being charged accurately for the devices you're using. My team will stick with you here until you confirm all you
How can I solve being charged for a "free smart watch"
I am being charged for a "free smart swatch + tax" due to the Xfinity store not entering the promo code correctly. By the time my first bill arrived I noticed the issues with my bill and called support. They told me it was too late to return the watch due to 30 past the return date. First bill was a
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@user_jw87t I can understand why this experience would leave you disappointed. An unexpected increase in your bill, followed by concerns about how the call was handled and not receiving the promised callback, is certainly not the experience we'd wan
Failed Customer Service
I called yesterday morning regarding a 250%+ increase in my bill. The representative tried to sell me a new package at the same price. I asked to speak to a manager, to which the representative replied "Why would you want to speak to a supervisor? They can't do anything I can't do." After arguing wi
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Bees nest in Xfinity Pedestal
Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.
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Customer Service
Excessive Roamimg Charges, over $9,000, while on Alaskan cruise
Hi, To the Xfinity Mobile Escalations and Billing Dispute Department, I am writing to formally dispute the international charges totaling over $9,000 on my recent and last billing cycles. These exorbitant fees occurred while my family and I were traveling on a cruise ship. My device connected to a h
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Plan
Account never closed after confirmed cancellation (Nov 17 email), refund requested
I moved out of my previous home and stopped using the service. I contacted Xfinity about ending my internet service, and I did not use the service at all during November. I explicitly requested cancellation in November, and I received a confirmation email from the Xfinity team on November 17, 2025 a
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Billing
Thank you for taking the time to share your experience, @user_wxc3u2 . I can completely understand why you're frustrated. I know it can be upsetting to see your monthly bill increase from $59 to $104, especially when it wasn't clear that a promotiona
Xfinity is really terrible, surprise charges, bad bad bad customer service
My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased
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@XfinityDemetrise It's been like this since installation. I just didn't pay attention to upload speed until recently.
MT8733 upstream stuck at ~6 Mbps, same as an old thread
I'm hitting the exact same problem as this thread: https://forums.xfinity.com/conversations/your-home-network/upstream-only-6mbps-with-motorola-mt8733-provisioning-problems-12gig-service-plan/6620501312df8b16cf69f155 Motorola MT8733, plan 1000/100. Download is fine (~650 Mbps), but upload is stuck a
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user_jk7ecf Thank you for reaching out. I’m sorry to hear you haven’t received your phones yet and that the order is not showing on your account. I understand how concerning that can be, especially after paying the taxes for the order. I
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Looking for my order
Hello, I ordered 2 phones last week and I paid the taxes of $117 and I have not received the phones and I dont see the order on my account anywhere. Can you please help me find the order? ty
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