Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.6K)
Just signed up and very disappointed
Picked up my order of 2 iPhones in store. When creating my order, I gave both #s I wanted to port over to Xfinity from T-Mobile. Turned on phone #1 and it activated but gave me a new #. On the app it shows “Ready for number transfer”. I tried to port it through that process but got a “Something went
Question
•
Network
Arris S33v2 cable modem disconnecting everyday
I've tried calling 1-800-Xfinity and talking to AI assistant, then finally talking to a person, who told me to replace the ethernet cord between my cable modem and my router. I did this, but it did not help. Now I've found the xfinity forums and I'm hoping technical support still exists at this comp
Question
•
Customer Service
WARNING: Check your bills if you have a 'Free for 1 Year' Mobile Line!
"Heads up to anyone using Xfinity Mobile with a 'Free for 1 Year' line promotion: CHECK YOUR BILLS MONTHLY. This system issue may be affecting thousands of you ( potential class-action). My 'free' line promotion was cut short automatically by their system at month 8, and I was silently charged $40/m
Question
•
Plan
user_odqzrt Thank you for letting us know about the recent issues you've had with your Xfinity service. I work from home and understand how important it is to have a reliable connection. You can use this link to request a credit for any time you were
Outages
Requesting bill credits for a prolonged outage and severe customer service delay. My service went completely down for 2 full days due to an external outage, and it took 48 hours just to get a technician dispatched to my home. To make matters worse, I had to spend 3 hours on the phone with customer s
Question
Hi, thank you for your help. Before leaving the United States and returning to Brazil, I went to an Xfinity store in person to cancel my service. At the store, I completed the cancellation and paid what I understood to be my final balance. I have no
Problem canceling Xfinity plan
Hi, I recently moved out of the United States and canceled my Xfinity service before leaving. I completed the cancellation in person at an Xfinity store and paid what I was told was the final amount due at the time. However, I have now noticed another charge from Xfinity on my bank account, and I be
Question
Problem canceling Xfinity plan
Hi, I recently moved out of the United States and canceled my Xfinity service before leaving. I completed the cancellation in person at an Xfinity store and paid what I was told was the final amount due at the time. However, I have now noticed another charge from Xfinity on my bank account, and I be
Question
•
Billing
Hi, thank you for the reply. I checked my app and my name is spelt perfectly on there. I find it extremely strange that the only misspelling of my name from xfinity has been on the most recent paper bill. Could it be some sort of fraud ?
Name spelt wrong on bill
Hi, We just moved. The name on my first internet bill is spelt wrong. The details in my xfinity account seem to be correct. What is going on and how do I fix it ? Has anyone experienced this before ? Thanks!
Question
user_ycj8j3 Thanks for reaching out to us about your recent device delivery not being able to be found. I can certainly help you with getting a different device, and removing the one delivered removed from the account. I'll need account information i
Unable to locate modem package
I recently signed up for the xfinity internet service but never got a follow-up email containing the tracking/shipping information for the modem package that comes with the plan. After checking in with a live agent, I was told that the package had been delivered on Sep 10th, but I was unable to loca
Question
Charge error
"I am disputing a $100 Technician Recovery Fee on my recent bill. I am an existing customer, and my service suddenly stopped working. The technician came out and found a faulty line splitter inside the apartment, which they replaced. The technician did not disclose any charge to me during the visit,
Question
•
Billing
Bridge Mode
Just wanted to drop a quick thank you to the community. I recently upgraded to the XER10 gateway, and reading through all the posts and advice here. I have been in contact with Xfinity for a few days now without any solution. Going to check with them again.
Question
•
Your Home Network
Worst service ever
I am submitting a formal complaint regarding an unauthorized change to my Xfinity Mobile phone number and Xfinity’s handling of the situation. My established mobile phone number was changed WITHOUT my knowledge, permission, or authorization. I never requested a new number or consented to my number b
Question
•
Devices
xfinity reset the netwrk and I lost all device connections with the wifi, including app access to the network
Our building decided to install an xfinity community wifi system. Recently, xfinity reset the Southpoint network in Fort Lauderdale and I lost all device connections with the wifi, including app access to the network. I am out of state and I lost contact with the thermostat, the cameras, etc. I used
Question
•
Customer Service
user_ly1rwi Thank you so much for stopping in for help with the recent interruptions in your area and receiving credits. We never want a customer to pay for time they can not use services due to an interruption and you do not need to wait around for
Repeated Internet Outages – Request for Account Review and Escalation
I am requesting a formal review of the repeated Internet service interruptions affecting my account. I work from home and reliable Internet service is essential for my employment. Over approximately the last month, I have experienced multiple interruptions, several lasting approximately 3–4 hours or
Question
That's odd. How have you determined the Xi6 is outputting 2.0 rather than 5.1? Others with the Xi6 report getting standard Dolby MAT Atmos with a multichannel base. But, maybe that changed, too, recently. Also, a non-Atmos system
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Thank you for reaching out on our Xfinity Community forums @user_xkfb7b! I can certainly understand your concern. After being an Xfinity customer since 2010, I know it would be disappointing to log in and see your status showing as Gold when you were
Lost Diamond status
Hello. When I logged in just now, it thanked me for being a Gold Member. I should be a Diamond Member. I have had an account for internet service since 2010. I moved a couple of weeks ago and the customer service rep I spoke with to help me with moving my internet confirmed that my Diamond status wo
Question
I attempted to open a ticket - but the automated system pushes me into only a few options, none of which match my situation. Wasn't sure what the best way to request this, and when I searched I saw other forum posts, so I'm hoping someone might be a
Need emergency help relocating an underground conduit running next to my house
We're doing some landscaping and foundation work on our house, and as we've been prepping the site for this work we found what appears to be a telecom conduit running about 8" deep in the space we are working on. We need to relocate that conduit as soon as possible so as to not hold up additional wo
Question
And this was my most recent response: “Like I keep saying, it’s obvious that everything is set up properly on my end because my end works perfectly on all of your other channels and all my other streaming services. The only problem we have is that y
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Update. This is the most recent response I have gotten. “Hi Kevin. Thanks for reaching back out. We received an update from our Advanced Repair team stating that the feed format is determined by the broadcaster. Comcast will pass along the informati
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
Question
Hello @user_ef7160 and thanks for reaching out on our Xfinity Community forums! I can understand how frustrating that would be, especially if your TV itself appears to be working normally but the picture on your cable channels is so dark that it's d
XfinityCliff
commented
7 hours ago
to the conversation:
0
0
Cable is so dark I can’t see the program
I have a Vizio tv but tv is fine but cable programs are so dark that I can’t see what I’m watching
Question