Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.9K)
Never Received Lord of the Ring's Fellowship of the Ring Extended Version
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" t
Question
•
Customer Service
Hi @user_yuxvfx,Eyes are here! Looks like the "favorites channel" and "last watched" list no longer appears with the most recent update. Any other changes that I should bring up to the team?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
VBaymax36 Thanks for reaching out to us today about your bill payment concern after a recent update. When you say you are locked out of the option to pay on the 4th, what message to you get when trying to make a payment or is the issue that you are m
Still says 0.00’s 😐
So I pay my bill on the 4th of every month to get it out of the way so I can focus on my other bills that are coming up. And now with this new update you did, I’m being forced and locked out of this option. Your AI is useless, cannot comprehend what I’m simply asking for. I like to pay it early so I
Question
hoytwma2 Thanks for reaching out about your recent additional cost after the transition to Yahoo. I can fully understand where you are coming from, but we wouldn't be able to compensate you for a charge that isn't related to our services.
Yahoo mail transition compensation
after being duped into moving to Yahoo, I find their (yahoo) basic mail program, not only rife with ads and other nonsense etc., but for outlook and gmail to interface I must 'upgrade' to yahooplus for 5 bucks a month. Is comcast going to compensate me for this extra unknown surprise expense.
Question
user_dyf3ka I apologize; it looks like there was a recent update, and we extended support for an additional month. Do you still need assistance with your cable card?
Please help me pair my old but normally functioning cablecard to my tivo premiere that just had its hard drive replaced
i am told there are xfinity experts that can help get a cablecard paired to a new tivo host id by remove, save empty and replace even though the phone cablecard tier 2 people could not get it done. Please let me know what official xfinity staff can get in the xfinity system and apply the new host id
Question
Good afternoon user_jj9avt. I can certainly understand checking into where your bill is. I will be happy to look into this further with you. I do have a couple of questions to better understand the situation first. Do you have any of your previous re
Haven't received my Paper bill in the mail for November yet?
I haven't received my Paper bill in the mail for November? what's going on. I'am not on Paperless billing. Thanks Brian.
Question
I had the same frustration recently, after a European river trip that covered several countries, each border crossing freaking out Xfinity's email system into believing my phone had been stolen by someone who then crossed a border. Someone stealing
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
Question
user_468af0 Thank you for stopping in for help with your recent experience trying to update your promotion. That is not at all the experience we want any customer to have, and I would be more than happy to make sure it is addressed. I will need to pu
My internet happened to go down after talking to customer service?
My internet "happened" to go down after talking to customer service to try and save some money? This economy is bad right now, so I thought I'd try and save some money. The customer service representative I was talking to was down right rude. I appruptly ended the chat since it was going nowhere, an
Question
CM Error Codewords Channel ID 28 24 25 26 27 193 194 Unerrored Codewords 37266129 81004844
High Correctable and uncorrectable codewords
Hello there everyone. I am here to discuss that has been discussed before but i am unable to find any solution to it. As the title say i have High number of correctable and non correctable codewords. I just restarted my modem a day before yesterday, after the restart the correctable codewords were i
Question
Formal Executive Escaltion-Unresolved bill issue
SUBJECT: FORMAL EXECUTIVE ESCALATION – UNRESOLVED BILLING DISPUTES, UNAUTHORIZED DEVICE CHARGES & REPEATED CUSTOMER SERVICE FAILURES ATTENTION: OFFICE OF THE PRESIDENT / EXECUTIVE CUSTOMER RELATIONS I am requesting an immediate executive-level investigation into the unacceptable handling of my Xfini
Question
•
Billing
The phone line is still active with AT&T and paid for. The phone number being transferred is in the same location as the Xfinity account. We did reach out to the carrier and confirmed that there were no PIN numbers or any locks that would block
Xfinity Voice Porting Department – Unacceptable Customer Service, Endless Runaround, and Zero Accountability
I have been calling Xfinity Voice's porting department numerous times per week trying to transfer a telephone number from AT&T that is very important to us, as we have had it for decades, and the experience has been extremely frustrating. Every time I call, I get the same runaround. I'm told AT&T re
Question
Hi @michelle1571,It has been a little while since a ticket related to this issue has been assigned to me, so I was beginning this was squared away. Has the issue continued to persist, and did you check that other TV to make sure it was on the most re
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
Question
user_usr176 I'm sorry for this frustration. Looking at our recent updates, the Xfinity Stream app for Samsung TV devices was recently changed, and I am no longer showing that favorite channels are available. The app is different for each device, that
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
Question
Can you make sure your Xfinity App has been updated to the most recent software version?
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
Question
@user_0lc7wo within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fi
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to
Question
•
Customer Service
Thank you, is that something that started recently? Have you had a chance to restart your DVR or are there any other steps you have taken to troubleshoot this so far?
Timing with new equipment
I updated my equipment recently. I like to leave the TV on for my dog, but now it stops showing the programs after a certain length of time. Also, if I pause a show on my DVR, it only waits for a limited time and then exits. Can I adjust either of those changes? Thanks! ~Eileen
Question
Thank you for taking the time to reach out about your billing concerns. The first one shows any recent Streaming TV Changes, did you recently add any new plans like a Stream Saver Bundle? For the equipment side, did you prev
Bill for streaming
i have several questions about my bill this month. What is this charge? "Regular monthly charges have increased by $33.99 as a result of service change(s) made to StreamStore and Equipment & services." We do not stream anything Also I'm being charged for an Unreturned TV Box. We use all our equipmen
Question
I use the Xfinity Stream app on my Samsung Smart TV. Following the recent app redesign, previously watched recordings no longer display their watched status, and Resume/Restart functionality has disappeared. This makes managing series recordings extr
user_tvyrm9
commented
2 hours ago
to the conversation:
0
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question