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How to add device for port forwarding when not showing up in list on app
Hello, I am trying to add a device for port forwarding on the app (android) and the device is not coming up in the list. I've tried a bunch of things found online, restarting the device and router. confirming ipv4, logging out of the app. I've made the device a static ip. I'm not sure if that hurts
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Your Home Network
Please Bring Back Address Book Parameter On Voice Side
I've been frustrated since at least April 10, 2024, as Comcast made the big mistake of removing the Address Book parameter from the "Voice" side of their services. This is especially frustrating for me since my mom's number appears with the name "George Harding" on my call records. My mom is 100% a
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Home Phone Service & Equipment
Question on Billing Statement
I recently had Internet installed to my house. On my most recent bill statement, there was a $50 charge for installation as well as a -$50 for free install, but this discount was never removed so my bill is more expensive than it should be. how do I contact Xfinity to clear this up?
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Billing
@XfinityOrlandoM I'm dumping comcast after 40 years and at nearly 84 years old I think your costs nf services is ridiculous. I'm NOT going to continue paying for AI and the prices you are charged by the businesses you are receiving higher prices for
Price increase
I just started a new plan with discounts in November 2025 and now my upcoming charges for January 2026 show a $15 increase Why is my bill increasing this much after I made various changes to lower my bill just 2 months ago I'm really not satisfied with this happening after I have been a customer for
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Hello @user_t9cj6f Looks like we were not able to authenticate the account to discuss things. The most recent code we sent was returned to us after our team's regular business hours. Please return to direct messages and we send a fresh code and get y
Potential Fraud at Xfinity Store
Is there someone I can report fraudulent activity from employees at an Xfinity retail outlet? [Edited: "Personal Information"] I ordered Xfinity Internet online, and when trying to pickup my modem, they instead signed me up for a secondary account with additional services without my permission. Acti
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Global Travel Pass and 1st Level Support Failed Me - Help!
I have had Global Travel Pass for years but ran into problem during my recent trip to Canada during March 6 - 9, 2026. We were celebrating our 56th wedding anniversary on Saturday. When the ferry crossed the border I got a text informing me that Global Travel Pass was in effect for that day. During
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Plan
Reporting a downed Xfinity line
The recent wind storm caused one of Comcast's lines to fall and block our driveway. I tried several times and several ways to contact them. I spoke to three different people. The first asked me to hold on while she reported it, ( maybe she understood the problem and was reporting it). I was disconne
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Customer Service
@XfinityJeff Thank you, I saw other posts saying to message Xfinity Support and did not realize you have to be invited first!
Need to cancel pending order
I was trying to update my existing plan, but it created a new account number & pending order. I need to cancel the pending order
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I would be happy to publicly post the newsletter for the Pueblo Archaeological and Historical Society that apparently now is being considered spam. I posted the most recent bimonthly newsletter to the same email list that (of course with additions an
Non-responsive security assurance complaint
The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the
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Good afternoon @Harbsidhu, and thank you for taking the time to post about your recent issues. Our team would be happy to look into what happened and work towards a resolution. If you could send our team a direct message with your full name and full
feedback
ATT: Business Mobile Customer Relations Manager/ Supervisor [Edited: "Personal Information"] ATT: Customer Relations Manager/ Supervisor I BEEN CUSTOMER FOR 20YRS I HAVE PAID COMCAST OVER $60,000. My account manager [Edited: "Personal Information"] . Told me she has deal I will get trade in $830 tra
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@user_kxq7rg Our team would love to take a look at the recent service issues you've been experiencing. Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first
neighborhood-level infrastructure congestion
I am continually have Internet issues. My monitoring of traffic shows periodical (many times per day) loss of packets ranging from 1 packet to MANY resulting in internet traffic loss for as short as a second or two, but more critically for upwards of 10 or minutes. This started months ago and was ge
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Feedback Regarding Recent Chats
Ankita & Sapinder were the most helpful chat support agents. I tried to give them both 10/10 for their knowledge, soft spoken nature and great energy overall but neither chat prompted for the survey after i ended it. How can i ensure they both get a 10/10 rating?
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Xfinity Compliments
Thanks for reaching out @user_ed4sc8! I can hear how frustrating this has been, especially when everything worked well for months and then suddenly changed after the recent work in your area. The constant drops, hours of downtime, and seeing speeds t
Internet issues
Ever since xfinity supposedly to upgrade your system a couple weeks ago. I have had nothing but problems internet goes off and on the last week or so. Today was the worst internet out for a few hours then keeps going off and on since. For the past several months the internet was fine never an issue
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Good evening @xlin95066, and thank you for taking the time to post your recent issue with your promotion. I'd like to take a look at your account, and see what my team can do to assist you. If you could send our team a direct message with your full n
Xfinity’s internet deals are scams do not trust them
I can’t even fathom how frustrated I am with their incompetency and this is the second time that the situation has happened to me but no one can resolve the issue THEY caused. For wanting to snatch a good deal, I’ll call and check online for their interest price every time when the contract was almo
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Thank you for taking the time to reach out on our Xfinity Community forums and outline your recent experience. The level of detail you provided is incredibly valuable. 😀 You’ve expressed very clearly that the overall experience has not aligned
Customer Experience Escalation - Xfinity
I am writing to formally document a series of significant customer experience issues I have encountered with Xfinity. I am also requesting that this message be escalated to the appropriate executive customer relations team for review. As someone who works in the technology industry and operates in e
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Good afternoon user_14x1oq. Have you made any changes to your service recently? Are you getting any error codes like XRE or RDK?
Movies! Channel
What had happened to Channel 221 Movies! I had it a couple of days ago and now it’s gone.
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@user_f33fvc I am sorry to hear you had a negative experience with your recent plan change. We do our best to avoid this type of issue so we have implemented our customer approval for the past several years now. This is where the proposed plan change
Agent made unauthorized changes on my account and affected my bill and xfinity refused to put me back on my promotion plan
This is a very frustarting to deal with xfinity nowadays. I spent hours and not getting resolved. An agent made an unauthrozied changes on my account which basically removed my promoation plan and added additional $60 to my bill so it went up from $50 a month to $120 a month. When I called xfinity t
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@XfinityJeffBwrote: "... Customers are encouraged to check back weekly ..." What's the point? https://www.xfinity.com/hub/free-tv-movies/free-tv-week has no listings. Neither does there seem to be a current "Free this Week" Forum article. The most
X1 free this week on cable
Are the free this week rewards for cable gone? I don't seem to get anything anymore, except the prior options at the top, which just point me to things I would have already had for free.
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user_s41rsd Thanks for reaching out to us today about your recent payment concern being overcharged. We would be happy to review the account to see what happened, and get any error fixed for you. Can you send us a direct message with your full
XfinityEricB
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Took to much money off my card
Y'all overcharge me for my bill took too much mskoney off my card l
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