I am writing to escalate an issue regarding Xfinity Mobile’s failure to honor a promotional agreement. I am an existing Xfinity Mobile customer with four phone numbers and a smartwatch on my account. I visited an Xfinity store with my daughter to add a new mobile line. The store manager specifically

I called Xfinity to see if the closest store near me had the new iPhone 17 pro max in stock. The guy who I spoke to let me know, yes it was in stock and yes the color as well that I wanted. I ask multiple times if I pay over the phone can I pick up in store? And I’m told “Yes, you just need to show

Hi, I’ve been trying to connect with a live agent through Xfinity Assistant for the past few days, but I keep getting the message “Unable to start a live chat session. Please try again later.” Could someone please assist me here? Thank you.

Why are you experiencing internet outages every day? I work from home, so these outages are extremely inconvenient. Are they expected to stop soon? Also, how can I speak with a live representative? What phone number should I call? You chat isn't working also. It is very disappointing and you keep ch

Absolutely the worst customer service experience. I was given incorrect information by multiple representatives, and when I contacted customer service again, no one seemed able to provide a clear or consistent answer. On top of that, my internet bill keeps increasing with little to no explanation. I

My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.

I have no Internet, so I had called regarding that problem. A tech came to my House an said that he couldn't fix it but he would put note to get someone else to come check the Internet . It's been almost a week ago. I'm looking for a answer when are they going to fix my Internet because I need it.

I am a Platinum Xfinity member who had Peacock access. I recently switched Xfinity services and now my Peacock account shows I no longer have a Peacock subscription. When I log into my Xfinity account, there is a box "You have subscriptions that require activation" with a "Activate Now" link. When I

My Xfinity Internet bill is increasing from $95.89 to $133.89/month, and I’m trying to see whether there are any existing-customer promotions or other options available to lower it. I’m happy with my current Gigabit service and would prefer to stay with Xfinity, but Frontier Fiber is now available i

My wifi isn’t working

I am filing a formal complaint about a misleading sales transaction and I need this escalated to Executive Customer Relations. I was offered 1 Gig Internet for $50/month, relied on that representation, and was then induced to approve a watch transaction. I want the $50 1 Gig offer honored and the wa