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Hello user_ve0mrq! Thank you for reaching out to us for help with accessing peacock, I'm sorry that you are facing this trouble. You found the best team to help out. A common cause I have seen while working with customers is that the recently moved a
Peacock activation says account is already linked
I get this error when I try to activate my Peacock subscription and it doesn't matter what email I use. I created a new account with Peacock with a new email and still get the same error that it is already linked to an existing account.
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@XfinityThomasA Thank you for your reply. Yes, I am a new user on this forum and I am working to learn how to use the forum and the correct rules. 1. Yes, I have used the Xfinity APP to troubleshoot. 2. Yes, m
MB-8611 Motorola modem fails to reconnect after an Xfinity server software reboot.
To: Xfinity software Support – Network Systems Date: 6/2/2026 Customer: Lake Jackson, Texas USA 77566 Xfinity Account #: ***************** MB-8611 modem MAC address: ****** DOCSIS 1.1 Cable modem Modem installed new: 04/06/2023 Subject: MB-8611 Motorola modem fails to restart after an Xfinity softwa
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user_097zwz Hi there! Thank you so much for using this platform to contact our team and we are sorry to hear about your recent troubles with Xfinity Mobile. Our team is here happy for the chance to work together to help make sure we investigate this
Frustrated with Bad Customer Service
Hello, Anyone know an email address to send customer complaints too? I would like to share my experience with Xfinity Mobile and want to make sure it helps others. I am a 23 year Xfinity Diamond customer and I am so frustrated I am looking to end the relationship. Luckily another provider is in the
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Hello user_owsndh! Thank you for being with Xfintiy and for taking the time to share your recent experience you had with our peers Claire, Adam and other teammates. I'm sorry that the experience went so poorly and caused this much distress. I know ho
complaint
To Whom It May Concern, I am writing to formally file a complaint regarding my recent experience with Xfinity/Comcast, which involved billing confusion, unexpected service disconnection, and extremely poor customer service. On May 18th, my services were disconnected. I contacted Xfinity and made a p
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complaint
To Whom It May Concern, I am writing to formally file a complaint regarding my recent experience with Xfinity/Comcast, which involved billing confusion, unexpected service disconnection, and extremely poor customer service. On May 18th, my services were disconnected. I contacted Xfinity and made a p
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Customer Service
I have checked several posts and they don't apply to me. I searched for Delay Sending Emails and there are more posts with the exact same problem I'm having. As stated previously, I have no problems sending emails after 7 PM from my Outlook pr
My email in MS Outlook doesn't get sent until 7 PM
I'm having the same problem as the post My email in Outlook doesn't get sent until 7 PM, no matter what time of day I send it. | Xfinity Community Forum The problem is with MS Outlook version 2019 Pro, I can receive emails but not send emails during the day. I have no problems sending emails from t
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@XfinityDemitrius Thanks! The new link worked for me, too! A bunch of other customers are having this exact problem. I posted the corrected URL that you provided in that forum thread, but it might be helpful if an employee posts it: https://forums.
Rewards Amazon Issue
Keep getting “there was an error in accepting this invitation” when trying to redeem the code from today’s Amazon bookshelf. Tried this morning pretty much as soon as it dropped, and again just now same error even on another device.
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Zod2424 My bad, I misunderstood. The original post said WWE clash in Italy. I took that as they were traveling in Italy. I'm happy to take a look and see what's going on. We have some recent hiccups with third party apps, that we are aware of and are
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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Many people are having the same problem and are creating threads for this. Here is an aggregation of the posts: https://forums.xfinity.com/conversations/customer-service/amazon-bookshelf-link-also-not-working-for-me/6a21aada9c2bb2117e24cf1f I recom
Amazon bookshelf code not valid
Code I was given does not work. Please provide a code that works. Also, says to redeem by 5/13. Clearly that date has passed
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Formal Complaint Regarding Ongoing Internet Issues and Poor Customer Service
Dear Comcast/Xfinity Customer Relations, I am writing to formally complain about the extremely poor experience I have had with Xfinity internet service and customer support over the past several months. My internet service has been consistently slow, unstable, and intermittently disconnecting across
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Customer Service
service email from xfinity
today I received an email from xfinty confirming an updated service order. however, I have not made any recent changes to my service. the items listed and costs were the same as my last bill, so nothing appeared to change. was this just a glitch or am I missing something?
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Customer Service
Hey @XfinityDemitrius . The exact same as the post at the top of this post. If you would read the posts you would already know what was tried and the processes that was tried. And everything that is listed for troubleshooting on all fourms, all xfini
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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Devices
Construction Crew Peaced Out Without a Fix
my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a
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Customer Service
Unresolved Mobile Billing Issue
I am writing to formally dispute an ongoing charge of $7.49 per month for a mobile device that I never received. The device was ordered but never arrived, and I reported the issue last year. The device was subsequently deactivated, and I believed the matter had been resolved. However, after reviewin
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Devices
Complaint: Chat Support Provided Misleading Information and Withheld Critical Details!
After repeatedly getting nowhere my last option is to post here. I gave my recent Xfinity chat support experience a zero-star rating because the issue wasn't resolved. Shortly afterward, I received an email from someone on the customer experience team asking for additional information about what hap
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Customer Service
Good morning, @slypig. We appreciate you taking the time to leave your feedback about your recent experience. This isn't the type of service experience we want for any of our customers, and it is clear you had to invest significant time and energy be
Bait and Switch
I am posting this because what I experienced with Xfinity today is beyond unacceptable. This was not a “miscommunication.” This was not a “mistake.” This was a systemic failure across multiple departments, where reps ignored documented proof, denied their own company’s offers, and repeatedly tried t
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Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
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Customer Service

user_qduzwc Hi there! Thank you so much for taking the time out of your Friday to contact us and share about your recent experaince with your move. Our team is here happy for the chance to work together and assist you to make sure we make this right.
XfinityJorge
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I have had the worst experience today. After being with the company for so long I will be going else where. I had to talk to 8-9 different people and still couldn't get my internet transferred. I have been talking to people since 9:25 a.m. and right now just got off the phone and it's 2:07 p.m. I ev
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