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@user_i2l6hj have you tried to fully sign out and delete your comcast email from the mail app settings and then reconnect it? Also, One common cause is a connection issue between your device and the Comcast SMTP server. it could be temporary interne
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
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Community Best Answer
Need help cancelling an order + account issues
I ordered Xfinity NOW 2 days ago, however, despite being charged $30, I never received any email confirmation nor tracking, and I cannot access any of the member pages on my profile to check billing etc nor can I sign in to the app. And I'm now finding out a recent storm actually took out the coaxia
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Billing
How do i sign out of xfinity.com?
I signed into xfinity.com and apparently cannot sign out. I am unable find a logout page or option. None of the previous posts I was able to find have been of any help. Thank you.
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Sign-In and Account Management
Good afternoon user_fxfhj0 are you able to access your email on the Xfinity.com website? Have you changed your password at all recently?
Apple Mail App
I am unable to access my Comcast email account on my iPhone mail app. This seems to happen when I travel and am on a new WiFi.
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Cannot activate Peacock benefit — PPG_0017, requesting entitlement reset
Activating the Peacock benefit included with my Xfinity service fails every time with: "Your Xfinity account is already linked to another Peacock account." Error: PPG_0017_4215b35 On the Xfinity side the offer still shows as available and prompts me to activate. The failure happens at the handoff to
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Xfinity Stream Website
user_o8djoj, Thank you for reaching out, and I completely understand why you'd be frustrated. Unexpected changes to your bill, especially when you've been making your payments on time and using Auto Pay, can definitely create concern and erode
Bill on autopsy. Price always gets jacked up. Now I'm being told that I own $317 but I haven't missed a bill.
Why can't you keep the bill to the agreed amount? It fosters distrust.
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Constant outages
Since recent storms, my internet service keeps going out for hours. Everyday we’ve been having the same issue. I keep receiving messages informing me of an outage in my area
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Your Home Network
Data plan
Hi I did not realize I was still on an xfinity mobile plan, I brought in my wifi modem and cancelled the service and thought the plan would be ended as well. I was just charged nearly 60$ for a service I'm not using whatsoever and I cannot figure out how to cancel it or contact customer service beca
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Customer Service
user_5sjnqg Hello! Thank you for reaching out. Please remember that anything you post in our Community Forum that is not in a Direct Message is viewable by the public. We certainly don't want your personal and sensitive information viewable by just a
Cancel appointment
I’m hoping to cancel my appointment with Xfinity. I no longer need them to come out tomorrow for service but am unable to cancel on the app.
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Hello @Maaakel Thanks for reaching out. Sorry to here about the connection issues after some recent storms. We'd be happy to take a look into this and run some tests. I see you already DMed us. Please return to direct messages and send us your full n
T3 errors in router event log after stormy weather
Hello, After storms in the area my internet has become spotty and loses connection momentarily (20-30 seconds) every ~5-10 mins. Checking the event log in the admin console for my CAX30 router, I am seeing the following repeating errors: Started Unicast Maintenance Ranging - No Response received - T
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Hello Dtryder! Thank you for coming to our community forums for help with your recent service disconnect, and know we're here for you. More than anything, we don't want you to be charged for any services you were not using, so we'd be happy to review
Complaint Department
Hello, I have a complaint about a supervisor who would not honor my previous cancelation request because there was "nothing annotated" in my account for it. I did not utilize the service at all so it would be nice to get some credit back for that. She said that although I never used the service and
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Greetings, user_f830kx! Thanks for bringing this important issue to our attention regarding your recent Internet restoration issue. We understand how vital it is to have a strong connection at all times. We would be more than happy to check into the
No Internet service for a week
A direct message to whom it may concern. After service work on my street on Friday 08/28/26 10 am ending at 1 pm we never had a return of service. Service at my home means business, finances , basic calling service and much more since we have lack of cell service. It is now 09/02/26 Wednesday and we
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Good evening lauramarks4. I will be happy to look into this further with you. When did you redeem the Peacock Premium benefit? Was this done recently, or was it done prior to now?
Never prompted to setup peacock email address for free Peacock as Diamond Member
Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prom
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@user_npizxk Our team can collect the details of your recent interaction and offer some insight/solutions to your situation. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To
No loyalty [Edited]
Been with Comcast 6 years and going on to 5 months. That does not mean anything to Comcast. my wife were liar to two different workers over new phones in the store, that is not fair, 6 years and 4 month do not mean anything to Comcast at all. we pay our bills on time, [Edited: "Personal Information"
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Thank you @user_2cp4m1 for taking the time to share those details with us here on our Xfinity Community forums. I can certainly understand how frustrating it would be to experience packet loss, latency, and jitter issues, especially after recent main
Packet Loss, Jitter & Latency Issues
I'm experiencing connection drops, jitter and packet loss after a local Xfinity maintenance on 8/24. Around the same time, I also upgraded to a higher-tier Xfinity internet plan when the modem was replaced, so I'm not sure if that's a contributing factor. The issue is worse during peak usage hours (
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Unauthorized billing by Xfinity Mobile
I am being billed by Xfinity Mobile even though I have no service/account with them. My credit card is being billed monthly $46.xx even though I do not have service with Xfinity Mobile. The most recent payment was on 08/17/2026 in the amount of $46.90. I have worked to resolve this with agents onlin
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Billing
Good day user_ayea4d! To find your promotion end date, you can always check your most recent billing statement online. On page 3 outlined in green you should see how much time is left in your promotional pricing, or term agreement.
Contract end
Please inform me when my contract expires. I am looking for better deal here or somewhere else
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Hi user_1o1u66, thanks for reaching out here on the community forums! I'm never a fan of unexpected changes to my billing, and I'd be reaching out for answers as well. When viewing your most recent bill, are you seeing any one-time charges or partial
XfinitySean
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My bill
If my bill was locked in for 5 yrs why did I see a change this month?
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