Xfinity Community Forum

Hi @user_v71m2j,Thank you for taking the time to create an official post, and share your recent experience with us. We know how frustrating it can be when you are already facing a difficult issue, only to be met with less customer support than expect

XfinityJustinM

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18 minutes ago

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Poorly trained supervisors

I have been dealing with Xfinity billing and their staff for months. I am so tired of the lies and incompetent, poorly trained staff followed by the condescending supervisors who have no clue about customer service. When I called a supervisor out on not listening and I said if she was a supervisor d

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Need assistance with my recent bill increase and exploring mobile bundle loyalty rates

Hello, My 2-year internet promotion recently ended, and my bill jumped up to $154 a month. This is way outside of my budget. My household naturally uses around 1,190 GB of data a month, so I definitely need to keep my xFi Complete package for the unlimited data safety net. However, I want to downgra

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Billing

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CableCARD pairing troubleshooting support issue

I am a user with at most 4 CableCARDs on my account still functioning until yesterday I messed up a configuration with my HDHomerun setup. I've had heard there was success in being able to activate/pair the devices again with multiple attempts in fourm posts/other social media but I almost had succe

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Non-X1 Service

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@StockBoy I agree. What kind of technology company are they if they can't fix a simple glitch like this. Here's a suggestion fore Xfinity; roll back the the recent changes until you find what's causing it.

user_uhoksi

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16 hours ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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My Channel 24 (NBC) will not consistently load when selected. This began recently. All other channels appear to work. All I see are three white dots that flash when I select the channel. It will eventually work as if by magic after considerable time

user_cvn3ap

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19 hours ago

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Xfinity Stream on computer

Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano

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I'm not currently finding any known issues, but this may be recent and we need to get it put in to engineering team. I'll need to run some troubleshooting, and get this put in for you. To do this I'll need to access the account by getting some inform

XfinityEricB

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21 hours ago

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Xfinity Stream not streaming

Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.

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25 days and counting, still zero information about anything regarding this issue. They just reply with generic posts. Very disappointed...

user_v2p9s0

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22 hours ago

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Dangerous cable potentially, definity not ok

So Comcast was today out in my backyard for some reason or other. Pulled 2 yellow lines and later, swapped them with black ones or something like that, I am not sure what they actually did. The result is a diagonal line pulled from the post across my back yard and deck to the neighbor's box. This li

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Subject: Formal Complaint – Ongoing Failed Calls and Unresolved Xfinity Mobile Service Issues I am submitting a formal complaint regarding ongoing and unresolved problems with my Xfinity Mobile service. I continue to experience failed calls and unrel

user_9rez93

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22 hours ago

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HORRIBLE FAILED SERVICE

Subject: Formal Complaint – Ongoing Failed Calls and Unresolved Xfinity Mobile Service Issues I am submitting a formal complaint regarding ongoing and unresolved problems with my Xfinity Mobile service. I continue to experience failed calls and unreliable cellular service, which is unacceptable for

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HORRIBLE FAILED SERVICE

Subject: Formal Complaint – Ongoing Failed Calls and Unresolved Xfinity Mobile Service Issues I am submitting a formal complaint regarding ongoing and unresolved problems with my Xfinity Mobile service. I continue to experience failed calls and unreliable cellular service, which is unacceptable for

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Network

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Of course. Hope the group of Official Employees that read and respond to these posts are noting the pattern.

user_arq0n9

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1 day ago

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A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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Peacock Premium Access Stopped Working – Request for Assistance

Hello Xfinity Team, My Xfinity 1 Gig internet plan included Peacock Premium at no additional cost for two years, as stated in my original order confirmation. Recently, my Peacock Premium access stopped working, even though I have not yet completed one year of service. Could you please investigate th

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Customer Service

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Hi, When I transferred my service to Xfinity Mobile, I was promised a $40 monthly credit. Those credits never appeared on my bills. I contacted support about it, and was told that instead of the monthly credits, a one-time $240 credit would be added

user_3y5m58

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1 day ago

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Free Line Promotion Not Applied After Account Transfer: Request to Restore

I've been an Xfinity customer with internet and mobile service, including a promotional free line valid for twelve months. I recently moved and was told by both a store representative and an Xfinity chat agent that my services could be transferred and the free line promotion would carry over to my n

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IMEI is not in Xfinity's database for Samsung Galaxy Watch 7 44mm LTE

I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi

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Devices

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Formal Dispute of Unreturned Equipment Charge and Notice of Potential Collections Referral

To Whom It May Concern, I am writing to formally dispute the equipment charge on my closed Xfinity account concerning a cable box that your company claims I failed to return. I previously contacted Xfinity through its online chat regarding this matter. During that interaction, the issue appeared to

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Customer Service

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Hi and welcome to Comcast @user_7rd57a. Thank you so much for reaching out to us regarding your recent monthly increase. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and com

XfinityRoberto

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2 days ago

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WHY DID MY BILL INCREASE $55?

WHY DID MY BILL GO UP $55????!!!!!

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Closed Account Sent to Collections Despite Promised Billing Adjustment

I am seeking assistance from an Xfinity billing supervisor regarding an unresolved billing dispute that has now resulted in my former account being sent to collections. I transferred my Xfinity service to a new address effective August 1, 2026. My previous account was disconnected, but a remaining $

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Billing

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Urgent Complaint regarding cable installation and gas pipeline damage

To Xfinity Customer Service and Management, I am writing to express my serious concerns regarding the lack of communication and the negligence surrounding a recent cable installation at my home. On October 15, 2026, I returned home to find PG&E crews throughout my street responding to a gas pipeline

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Customer Service

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It wasn't like this at all until just recently, like this week. What changed? Why did it change?

user_uhoksi

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2 days ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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Hey @user_fl0dcc, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience and feedback regarding the recent Xfinity Mobile order that was placed. Please accept my most sincere apology for t

XfinityDemitrius

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2 days ago

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Comcast Xfinity / FedEx iPhone Scam

I am a victim of a scheme that is well-documented online. After my iPhone was delivered, I was contacted on the same day by someone representing themselves as being with Xfinity and was told I received the wrong phone and that I needed to leave it on the porch to be picked up. They knew every detail

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Good afternoon, user_2nezsn, we are so appreciative of you taking the time to reach out on behalf of your father regarding his recent billing changes. Going from $40 to $400 is rather extreme, and we would love to help dig into the account to better

XfinityAlfonso

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3 days ago

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Overage useage

To Whom It May Concern at Xfinity, I am writing on behalf of our father, who currently receives service through Xfinity. Last month, his bill exceeded $400, whereas his usual monthly bill is approximately $20–$40. Our father has early-onset dementia and lives alone. We are unsure whether he may have

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