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Thank you for sharing your experience with the trouble you are having with the ports. Unfortunately this may be something that our security team would need to assist with, however I am only showing that they would assist when having issues with acces
Disable advanced security
I am a customer using my own modem and router. I have a port forward set up for Port 5000 on my internal network (192.168.0.1 to .94), but it is being blocked by Xfinity's street-level filtering. Since I don't have an xFi Gateway, I cannot access the 'Disable Advanced Security' toggle in the app or
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Outage info
Hello I need a history of my recent service outage from 3/28/26 my name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"] thank you so much
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Customer Service
Have not swapped out the box recently. Only change as I mentioned in my original message was activating the Peacock streaming which is free with my account.
Incorrect $14 charge for TV Service that is for an additional TV box.
Problem: Incorrect extra $14 charge for TV Service that is for an additional TV box, but I only have one box. The bill also has the original $14 charge for the only TV Box & Remote that I have had for years, this is correct. How to get this erroneous charge removed? This appeared on our new bill aft
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user_60eck6, Thank you for reaching out and creating a new post. I see you have questions about changes in your recent bills. Have you compared the final bill for December to the most recent statement? Do you see any changes to your device payme
Mobile Phone Bill
I need to know why my mobile phone bill has increased tremendously for Jan Feb Mar 2026 from what I paid in Nov and Dec 2025
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Complaint Regarding Unauthorized Credit Inquiry
Dear Xfinity customer support team, I am writing to formally protest an unauthorized hard credit inquiry made on my account during a recent customer service interaction. I understand that I am eligible for one unlimited mobile line as a complimentary service with my home internet. However, after che
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Plan
user_j5477j That certainly isn't what we like to hear happening to your service in your area. I would be happy to review the account to see why service has been going down so much recently, and review package options as well to help save you any mone
Unsatisfied with my Xfinity experience
I have been a long standing customer of Comcast and I am a very dissatisfied customer. I pay >340 per month and have outages on a monthly basis (with no automatic refunds); very poor quality service. I also don’t understand why I don’t get reward benefits/points from my monthly payments. I don’t fee
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Jerb81 Thanks for reaching out to us here on our Forums site about recent service issues. You have come to the right place to get them fixed for you as we work from home too, and fully understand the need for a good constant service. We are happy to
Poor service lately [Edited]
Internet won't stay connected. Constantly slow or just dropping all together. Work from home? Sorry [Edited: "Profanity"] out of luck. Have to use my Hotspot on my cell phone to work. Can't stream anything. Disconnected wifi on our phones.
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Check to see if the MoCA feature in your gateway device is enabled. Perhaps your neighbors are inadvertently connecting to your network / gateway device via it. MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to
Help blocking devices on my network
Help blocking unwanted devices I have internet through xfinity and I need help blocking devices from accessing my network. There are only 2 devices that belong to me and the rest (5) I assume belong to my neighbors who I apparently provide internet to. I don’t know what they are doing or how they ar
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I haven’t made any recent changes to my account that I know of. Getting that charge removed from my plan would be great, thank you
Remove & Refund StreamSaver charge
I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.
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Hi there @user_v5kfyt Thank you so much for reaching out on our Xfinity Community Forum about an incorrect charge. I'll be happy to assist! Have you made any recent changes to your account? Perhaps the service was added in error. We
Remove & Refund StreamSaver charge
I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.
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Unauthorized Mobile Lines and Misleading Information
I’m a long-time Xfinity internet customer. During a recent outage an agent provided a hotspot and later added two mobile lines to my account without my informed consent. Two months later, while in an Xfinity store, I discovered those lines were active. I was then told I’d reached my purchasing power
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Customer Service
Hey there user_69tgp8 👋 I appreciate you bringing your question to our community, and glad to hear you've qualified for that extra Disney+, Hulu bundle! Whenever you sign up for or redeem that benefit specifically, you should receive instructions vi
How do I activate Hulu/Disney
How do we activate Hulu/Disney plus 3 month free trial we got with the pad we got?
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Happy Friday user_w8p693 and congrats on your recent move! Hopefully it all went smooth 🙌 When it comes to transferring your account to another owner, we make the process real easy 👍 Please send us a direct message with your full name, the name lis
Account transfer to roommate
I moved from my old address in MA to VA, l currently have 3 accounts under my management, l want to transfer my Cambridge account to my former roommate since he is still staying there
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Accepted Solution
Thanks again for giving us a chance to look things over with you, @Rabelais. It sounds like it may have resolved on its own, now that you went back into your Peacock account and refreshed the Subscriptions page on the X1 platform. Still, we're always
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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AL73, Hi there! Thanks for reaching out. As someone who depends on sending emails with attachments, I can understand the inconvenience that this has caused. I hear you as this is unacceptable, especially when email attachments worked for 15 yea
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t
Peacock Premium Plus Activation Error
Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support
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Juiceboxxt Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues with your upload speeds. We'll be happy to look into this further. Have you power-cycled your modem recently? You c
What's up with the uploads
I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment.... Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on t
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@XfinityNatalie It's interesting. The release date on help>about says from February. Was it the xi6 that got updated recently? To which version?
peacock freezing
While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.
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Good Morning, @dwm042 I'm sorry for the inconvenience you are experiencing trying to get astrospheric.com verification codes in your email. I definitely understand how important that is to get those verification codes. Can you please check the follow
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Not receiving astrospheric.com verification codes in email.
I suspect they are being blocked. They are not in spam so the block is upstream of that. If I post their email address, it will be blocked, but I'd be happy to provide it as I got three of them in mid January. But I don't get them anymore and I want my tablet application registered. Thanks in advanc
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