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Xfinity canceled my internet service without authorization twice, charged me, and closed unresolved support tickets.
XFINITY: TWO MONTHS OF UNAUTHORIZED CANCELLATIONS, BILLING ISSUES, BROKEN PROMISES, AND ZERO ACCOUNTABILITY. WHO IS RESPONSIBLE? I am sharing my experience with Xfinity publicly because what I have been put through over the past two months is completely unacceptable. I have been an Xfinity customer
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Customer Service
WiFi Rate Change on account
Hello Xfinity Customer Support, I am reaching out regarding a recent change to my monthly internet bill for my 500 Mbps plan. When I originally signed up for this service in September 2025, I was quoted a monthly rate of $55.94. At the time, I was not under the impression that this rate was temporar
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Your Home Network
Hello user_k8pzhv thanks so much for taking the time to reach us here via our Xfinity Forums! When you say "losing internet," are certain devices dropping off the network, or is the modem fully resetting each time? Is this a fairly recent occurrence,
We keep losing internet
I have tried all of the troubleshooting tools and tips, I need a service tech to come to my home
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Hi @pokermama27, and thanks for reaching out on our Xfinity Community forums. We understand why seeing a large unexpected credit would leave you wondering what is happening with your Xfinity Mobile billing, especially when you’ve alread
billing
my billing for mobile account is still a mess...now there is large credit on there..what is going on
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Thank you for this. However, the support chat approach doesn't seem to be working to fix this. I think I have adjusted my settings for immediate notification when someone posts to me in DM, but so far it has been a game of chat-tag... It is usually a
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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So I made a comment on this thread in early October stating that an (advanced team) Xfinity tech had told me the issues were slated to be fixed by October 10th. Well, that time has long passed and we all are still stuck. I wanted to ask all that ha
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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user_i1o7sp Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your connection. When was the last time you power-cycled your modem? If it has not been something you've done recent
Unstable internet
For the past several weeks my internet connection drops multi per day (sometimes as many as 25 times) and buffers constantly when it is operational. Your useless chatbot identified there is an issue but can’t send a tech for over a month. How do I get you to actually fix the problem you are aware of
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Peacock
I activated my 2 years of a Peacock subscription and was using Peacock without any issues. Recently, my peacock account deactivated from the offer and I can't find how to reactivate it.
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Customer Service
@user_wam9df Oh that is a much different setup than I had imagined. Another thing I picked up, is that I think you are moving her comcast router around. That's interesting because comcast says you always need a new installation when movi
Pacemaker monitor unable to transmit to healthcare monitoring center
My elderly mother lives in an assisted living facility and uses Xfinity for TV and internet. There's a device that polls her pacemaker and transmits the data via the internet but this hasn't worked since she moved in. Her equipment had no issues at 3 previous locations. I've worked with the monitori
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... The file you shared is from 2 years ago, and is not the most recent ... For the current list of compatible devices, follow the "See all modems" link near the bottom of https://www.xfinity.com/support/internet/customerowned. The G36 is listed und
ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
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Hi @user_51q7s9,We can certainly check to ensure that you are receiving the correct midsplit bootfile, your months of troubleshooting should end here. Although, I am a bit surprised that you don't want to take advantage of the symmetrical speeds. Ple
ARRIS G36 – Slow upload speeds
Hello Xfinity Support, I'm experiencing an upload speed issue that appears nearly identical to the issue described in this thread: https://forums.xfinity.com/conversations/your-home-network/arris-g36-slow-upload-speeds/69d076fbc7e6ed1c28ceee62 Current setup: Internet plan: 1 Gig Download / 1 Gig Upl
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Account Speed Issue: 2000 Mbps Next-Gen Tier Capped at 1000 Mbps Downstream
I am on the 2000 Mbps downstream / 300 Mbps upstream Next-Gen speed tier. Up until recently, I was successfully getting full speeds over 2000 Mbps.Currently, my download speeds are hard-capped right at 1000 Mbps, while my upstream remains perfectly intact at 300 Mbps.To isolate the issue: I ran the
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Your Home Network
@XfinityBenny I haven't tried this, but I checked last night & the list of movies under an actor is back to normal when I click on "most recent" & "free to me". I checked again today & it's still good. I don't know what made the movies g
Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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Installation fee after a service call.
I moved my internet service on Sept. 17. Everything worked fine for one week, then it stopped working on Sept. 26. After troubleshooting with tech support by phone, I was told a technician would need to come to my home. The technician came on Sept. 28, and said that for some reason the ID number on
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Billing
How do I unsubscribe from notifications to a thread, such as this one? I posted a comment months back, and now I’m getting an email notification every time someone posts to this thread.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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user_6mru57 Oh no! Thank you for letting us know you received the new modem you requested. With all equipment orders, we do need customer approval before they are sent out. Have you by chance made any recent changes to your promotion or plan? &
Xfinity sent wifi equipment I didn't order
Was sent equipment I didn't order, what's up with that. Are you trying start charging fees for equipment I didn't request?
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Comcast, this issue is certainly well documented and described in numerous posts. As it's seemingly isolated to one platform (Windows PC web browsers) it should be easy to debug and fix. I note that this problem is approximately 3 to 4 weeks old. If
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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@user_tl9t8x I wonder if there are any similarities in our situation. Are you aware if the infrastructure in your vicinity has been upgraded recently? If so, you would have received notifications to that effect. My problems seem to have started when
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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@user_k01htz Our team can review any recent tickets that were submitted, provide some insight and a solution to your Xfinity Mobile billing concerns. If you could please send me a DM with your first and last name along with your full-service address,
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Subject: Who can review my unresolved Xfinity Mobile roaming dispute above the supervisor level?
Before traveling internationally, I contacted Xfinity and was assured my international coverage was activated. When I landed, it was not active, and I had to activate it manually. I called while abroad, during my return stop in Canada, and after returning to the U.S. I repeatedly raised concerns abo
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