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Request for Review of Seasonal Hold and Equipment Charges

Hello, I have been a loyal Xfinity customer for more than 20 years. Recently, I relocated from Hollywood, Florida, to Morrow, Georgia. On March 1, 2026, I contacted Xfinity to notify the company of my move. During that conversation, I was offered the option to place my account on a seasonal hold for

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Billing

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Spam Calls on my Voice Line (Not mobile line)

Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f

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Home Phone Features

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Hi user_wvanqh, thanks for joining us here in the community forums! We're unfortunately not able to resend a paper bill, but there are a number of other ways to make a payment which can be found on our support page covering how to make a payment on y

XfinitySean

 commented 

21 hours ago

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Mailing address to make my payment

I didn't receive my paper bill to make my payment. I need Xfinity to send this to me please. [Edited: "Personal Information"]

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Hello user_nztbxs, and thank you for taking the time to share your recent experiences with us here in our community! I know how frustrating it is to misled by fraudulent parties from my own experiences, so I'd like to help you with this however we ca

XfinitySeth

 commented 

21 hours ago

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Stolen phone

I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do

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Hi!I also have this issue. From reading on other posts, it seems you need to write one post or response before direct messages are enabled, so I am responding to this message. I will follow the instructions above to send a direct message about the in

internet_help

 commented 

22 hours ago

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Need help adding promotion code MC50

Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!

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@user_vomg1r Thank you for sharing your recent experience while attempting to get your service stopped. Our team can get an order in place to ensure everything is wrapped up. If you could please send me a DM with your first and last name along with y

XfinityBradM

 commented 

23 hours ago

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Horrible company

Predatory company. Super easy to work with when you give them your money but as soon as you have a valid reason to cancel (like moving), they hang up on you. Insanity

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Text message received Acc handed over. It's a brand new account.

As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl

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Billing

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user_99tng3, Thanks for confirming that you’ve already done all the right steps, and I can definitely understand how concerning that loop would be. Just to be thorough, have you also tried doing a full password reset on your Xfinity account re

XfinityGabriel

 replied 

1 day ago

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having trouble setting up email on my iphone

I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.

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Hi there @user_sofrun Thank you so much for reaching out on our Xfinity Community Forum about your outage.  I'll be happy to assist.  Can you confirm the most recent update you've received about the outage in your area?

XfinityDemetrise

 commented 

1 day ago

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“Outage” since yesterday at 3:30pm with no reason or time of fix available!

I have been stuck with internet cutting in and out (mostly out) at random for the last day. It said initially estimated fix time was 6:30pm. Then switched to 8:15pm, then 8:20pm. Then switched to “as soon as possible” and has said that for 12 HOURS. My sister works from home. This is making her lose

Question

Hello user_e3ajv5, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist. A modem flashing yellow typically indicates that it is not connected to the internet or is having troub

XfinityJeffB

 commented 

2 days ago

 to the conversation: 

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Router blinking yellow at start up

My router is blinking yellow when I try to start it up. I’ve tried all the gateway connections in my house, tried a different cord, and had xfinity run new lines to my place. I am still not getting a connection and am unsure of where to go from here.

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Discontinuing a second mobile line

According to a previous message you sent, I would like you to issue a ticket for discontinuing my second line. It was [Edited: "Personal Information"], NOT the most recent line, [Edited: "Personal Information"]. Thank you [Edited: "Language"]

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Plan

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user_wlr8le Thank you so much for reaching out for help with your billing after you disconnected your account. Even though you're disconnected from your services, you do still have access to your full, detailed PDF bill when using the Xfinity app. I

XfinityAmandaB

 commented 

2 days ago

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Upcharged after ending service?

I ended service in April. In May I was charged for April service plus another $107. My usual bill is about $70, so this isn't even an accidental month charged. It took a second phone call to get the charge deleted. There is no detail on my invoice. Why was this amount charged?

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Customer support

Hello, I need to speak to customer support about a recent bill increase. Please contact me. Thank you,

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Billing

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Xfinity tech showed up unannounced

We had someone come over today claiming to be an xfinity tech, he was wearing an xfinity shirt but was driving an unmarked truck. He knew about a recent ticket i had submitted but i did not receive any communication about an upcoming appointment. I cannot find any record of the visit in my account.

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Customer Service

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Hello, @Nanaof7 that is a great question. We're still in negotiations with no current estimate of when an agreement will be reached. Once an agreement is reached that will be updated at this helpful website when clicking on the list for recent change

XfinityJustinC

 replied 

3 days ago

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Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity

I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl

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Intermittent packet loss along coastal California, just south of San Francisco

We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s

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Your Home Network

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Accepted Solution

Closed

add co-resident's name to billing address

I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha

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Billing

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user_ob86ct Thank you so much for stopping in for help with your connection issues. For network-related issues, escalations would start at the tech level and be submitted while on site to the networking team for the area. How long ago was the most re

XfinityAmandaB

 commented 

4 days ago

 to the conversation: 

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Node Congestion

I am posting to request an escalation to the local network engineering/plant team. I am experiencing severe upload latency spikes and constant lag that makes online gaming completely impossible. We have already tried troubleshooting everything at the apartment level: * Multiple Xfinity techs have be

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I need to cancel my most recent payment like asap

I need to cancel that payment and repay with a new payment method

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Sign-In and Account Management

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Packet loss

This is an ongoing issue for more than a year now. Xfinity support keeps telling that everything works perfectly fine. I had to buy a new modem, ethernet cables. I even had to take my PC to my friend’s place to test and make sure everything on my end works perfectly fine. I have spent so much time t

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Your Home Network

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