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@XfinityMatthew Thank you! fyi it has occurred in the past so under different versions of the X1 DVR software. Most recent version I think was 199.1 I’m currently running v200.0 but have not tried since the upgrade.
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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Missing NOW TV channels and DVR
There was an issue with my payment for my prepaid NOW TV service that was corrected. That interruption caused my account to get stuck. I don’t have access to my DVR, premium channels or recent on demand programs. I’ve tried every trick to make my account whole to no avail. I’m not able to turn on au
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Accessibility
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Customer Service
Thanks for the input. The reason I want a second XG1v4 is that none of the other boxes can buffer more than 20 minutes of live programming if that much. I'm tired of turning on the TV and wishing I could rewind 30 to 60 minutes to catch what I
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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Entirely too many service interruptions
I am writing to express my strong dissatisfaction with the recent rate increase applied to my internet service combined with a noticeable and ongoing decline in service quality. Over the past several months, my internet service has deteriorated significantly. I am experiencing frequent (multiple tim
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Customer Service
@XfinityJanelle It seems to have sorted itself out. I lost some contact information since I hadn’t backed it up recently. Will have to reenter it.
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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Hi there. Thank you for reaching out on our Xfinity Community Forum about your billing concerns. I'll be happy to assist. Have you made any recent changes to your account that may have caused your bill in increase? Please click the
Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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@Murf1954 We responded to your questions in direct messaging but did not get a reply after our most recent response. He on Xfinity Forums we are all real agents, but the chats themselves are direct messages similar to email communications. So while i
equipment
this is getting to the point where i am considering truly think ing about not Xfinity any more I called at least`10 times spoke to Xfinity gents at least 20 times and none o your people write things down ' I called in March and told your agent to cancel my Xfinity on April 30 not before as i things
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@user_o1yb5e, I get where you are coming from, personally I am a huge horror fan and miss the channels. I was about to suggest Shudder before I saw your most recent comment. I can certainly submit feedback regarding our request to see a channel like
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
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@Am04Es13 thanks for taking the time to post on our Xfinity Community Forums. As per the Xfinity Forum Acceptable Use Policy please do not create multiple posts as it can delay receiving assistance for your issue/concern. Do you still need assistance
Activate my phone
The QR code says is already been used. I just received the phone and scan it for the first time
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dmckaig Hi there! Thank you so much for using our Forums and for allowing our Xfinity Support Team the chance to connect with you. I appreciate you sharing your feedback about the recent changes to our Xfinity Member Benefits from the way they used t
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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user_u49mfz Hello, Svit. Thank you for taking the time to reach out and share your concerns regarding your recent bill. I can certainly understand why a bill increase of that amount would be unexpected, especially if you've been paying
Incorrect May 2026 bill - sudden increase to $95.58 without notification + unauthorized router rental charge
Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge Hello, This month you charged my account $95.58, although I have been paying around $40 per month for a long time. I need a clear explanation for the following: Why did my bill suddenly incre
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Worst customer service ever
This is a long one. I have been dealing with with customer service for the last 2 month. I am a new customer the install tech put the line in the front of my house. I did not want it there. I called and chatted to get it moved and was promised over and over they would change it.I was given appointme
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Customer Service
Very unhappy
I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices
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Customer Service
Thank you for the update and for giving that a try! If your email password was updated or required a reset recently, Apple Mail may still have been using the old one in the outgoing settings. If you run into any issues again please let us know!
Can't send comcast.net email from my Apple Mail app.
I've been using my comcast.net email address for years on my iPhone and Macbook Air, but for some reason about 2 weeks ago, I could no longer send emails. I still receive them, but if I want to send an email I have to log into the Xfinity Web email web server and send it. I did discontinue my Xfinit
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Howdy Compucruiser, and thanks for dropping by with your question about your Xfinity Home console 👍 I can understand how the hourly beep would be a little concerning, but you're in the right place for help!The hourly beep from your security console
Security console beeps
Console beeps once every hour at :36 minutes. No errors or messages. Why?
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peter381 Thank you for providing such detailed troubleshooting steps. Based on what you've described, this does not appear to be an issue with your Comcast email account itself, since you're able to successfully send and receive
Apple iPhone mail app "Cannot get mail" error on home router
Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai
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Request for Reimbursement – Sprinkler System Damage
Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th
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Customer Service
Easement abandonment letter
I am now working with the city of Los Altos CA to remove an unused PUE/WCE easement on the back side of my property. I have a letter from Comcast from a few years ago. However the city wants a recent letter. Could you please provide an updated letter?
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Customer Service
Thank you so much for reaching out for help with your Xfinity voice services. That does sound frustrating to not get incoming calls alerted when they are coming in. I want to make sure we are on the same page with your issue, so we can make sure you
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incoming phone calls keep getting intercepted
I have spent a good 5 hours with technical support on this issue. Twice, I have been told that the problem has been resolved. It has not. Xfinity voice is randomly intercepting calls from outside calls coming to our land line (we have terrible cell service) and asking callers to identify themselves
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