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The most recent update I received was at 12:01pm yesterday. Like I said, Frank lied. What update was there today? I’m still getting the 04277 error message. After being lied to multiple times by Xfinity agents why should I believe you?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@user_jp233f There was a most recent update today, so Frank didn't lie. We will also need to move over to DM moving forward as we will be replying over there with any updates.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thank you for that information. Have you changed your password, recently?
Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo
Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts
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Hi there, @user_ymsz1p. Thanks for reaching out to us here on the Community Forum. I am not seeing anything showing that we had a mobile carrier buyout promotion recently. How did you sign up for service? Online, on the site or at a store?
Payoff charges
I switched my mobile services from Verizon to Xfinity a month ago and I was told that my payoff balance with Verizon which was $200 would be taken care of by Xfinity and it has not. I wouldn’t have switched over until my balance was paid off it this was the case
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Thank you for clarifying @user_fzu98c. Since you noticed this after the power outage, we definitely want to narrow down exactly what’s happening. When you call your AT&T Samsung Galaxy S23+ from the Xfinity Voice landline, does it go direct
Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.
Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.
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Pixelation
Multiple homes in my neighborhood are experiencing pixelation after a recent upgrade. I need this escalated to Network Maintenance.
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Channels and Programming
How do I set an XB7 router to 2.4 Ghz?
I have a new SimpliSafe system that won't work with the 5 GHz signal that my XB7 router provides. I have tried to tell the XB7 to use 2.4 gHz, but I can't find a way. The internet says to use Advanced Settings, but also says that XB7 does not allow access to Advanced Settings. My app does not show a
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Your Home Network
Hey there user_j0beng. I appreciate you coming to our community with your recent experience, and as someone who's also going to school completely online, I know exactly how frustrating it is to be without the internet when I need it most. We never ev
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Why is it that Xfinity is one of the largest companies, charge a fortune for service but for the third time internet is out? Got college student needing to be online for class, work to turn in and a test. All anyone is given is like $5.00 credit for the inconvenience. How about they contact the prof
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Sudden increase in data usage and sales pitch for unlimited service
Starting in June we started receiving over-use charges and have sought to understand where these are originating. I checked my modem (not XFinity) and do not see high usage by any device in the logs and the total usage comes nowhere near the stated amount shown by XFinity logging. Called technical s
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Billing
@Again also I noticed earlier today after other replies from today that I did check the conversation message and did see that there was a response in the conversation. I think I thought that there was no reply because I never noticed any notificatio
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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FYI this problem is almost fixed. All it took was disabling the wifi on the gateway and putting in my own wireless access point. The devices that were getting approximately 10 mbps are now getting close to 300 mbps, proving that when the tech told me
Who do I can l contact about bad techs?
I'm having an issue with my Wi-Fi reaching to certain places in my house. Your Xfinity assistant techs said they can't solve it and sent a tech out. The tech who was just here came in, stood next to the modem, did a speed test, and declared the problem non-existent. He refused to go to the areas of
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Phishing from @outlook.com
I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft
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@user_bs8m4r Thanks for reaching back out. Generally, your existing Xfinity On Demand purchases and Cloud DVR recordings sync automatically to your new X1 box as soon as it is fully activated. Digital purchases are tied directly to your Comcast accou
Purchases
We had a new box installed and lost our purchases. Can you link them to our new box please?
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Hi there, @user_8ln10k! Thanks for reaching out about your recent plan change. We are glad to look further into this with you. When you place an order, we send a link to you so you can review and approve the changes. It outlines the cost, how long th
Scam artists
Recently had a technical problem and contacted support and the agent said they where upgrading me to 1gig for $60 a month did not realise that I was going from a 5yr plan to a 1yr plan and the monthly cost was $70 contacted support tonight and got no help and was offered plans that are worse than th
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FTTH construction in Westborough — when will it be available?
Hey, I’m in Westborough in South San Francisco and noticed Comcast has been doing a bunch of construction around my house recently. I can’t find any information about when my address will actually be able to get the service. Does anyone from Xfinity know what the status is for this build, or when th
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Customer Service
Greetings, user_svo0s5! We appreciate you reaching out on our XFINITY Community forum with your recent order issue. This is certainly not the experience we want for you. Our goal is to make every self-service interaction as smooth and hassle-free as
Incorrect service address on review order page
Hey I am moving and trying put in for an order for an internet plan. The problem is in the order review it shows the service address as an incorrect one at a location I will not be at. I have been unable to change this address at any point during the order process. I will not put in this order until
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CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.
Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but I thought I was in good standing. I lived in Vancouver WA and then moved to Houston in May 2025 but I continued my Comcast service when I moved. Can you help me with this? I posted my recent addresses in the DM s
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Billing
free phone line for 1 year offer
October 18, 2026 COMCAST ATTN: Legal Department / Arbitration 1701 John F. Kennedy Boulevard Philadelphia, PA 19103-2838 Account Number [Edited: "Personal Information”] Account Holder : SUBJECT: Failure to Honor "1 Year Free Mobile Line" Promotion Dear Xfinity Team, It saddens me to write this lette
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Billing
user_fzu98c Hello! Thanks for creating the post and reaching out to us for help with making / receiving calls. I'm sorry that the call is going straight to voicemail. I know it's frustrating when you are unable to make calls. I would love to help and
Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.
Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.
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Hello, user_0l316i! Thank you for reaching out to us here for assistance with your refund. I'd be happy to provide some information on how the refund process works. A refund returns money to you, typically through the most recent payment method on fi
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Refund
I m owed a refund and do not have an account anymore. I have a new credit card I would like the refund to be put on
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