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Hey there, user_z1kfks. We never wish for you to feel this way regarding your mobile experience. We understand you mentioned you spoke with our Corporate Executive team recently. Please confirm if you require any further assistance with this matter.&
No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
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Hey there, user_ij4xkh! I hope your day is going well despite the recent appointment notification concern you encountered. Rest assured, you have reached the right team to look into this for you. Please send us a direct chat message with your full n
Confused about appointment
I got a text today about my appointment tomorrow for Internet installation asking me to confirm it, but when I follow the link, Xfinity assistant says I don't have an appointment. This is a big issue because I need my Internet installed tomorrow like it's supposed to be, why does the assistant say I
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Thank you, received. As part of the forums, we actively monitor posts so we can step in and assist when issues like this come up. Please continue working with me via DM so we can get the right team involved and address this properly.
Property damage
Xfinity put my WiFi lines in and damaged my septic pump and is refusing to contact me at all.
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Hey there, @5575626, thanks for reaching out through Xfinity Forums regarding your account. I can understand how concerning it is to see your latency jump that much after recent upgrades, especially when it was previously stable.
Latency has more than tripled since Comcast did upgrades to service area. I was getting 10-15 now I am over 50ms just to get to Atlanta
Subject: Significant increase in latency following recent area network upgrades Description: Since the recent network upgrades performed in my service area, my latency has more than tripled. Previously, I was consistently achieving the advertised speeds or higher (10-15ms range), but performance has
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Latency has more than tripled since Comcast did upgrades to service area. I was getting 10-15 now I am over 50ms just to get to Atlanta
Subject: Significant increase in latency following recent area network upgrades Description: Since the recent network upgrades performed in my service area, my latency has more than tripled. Previously, I was consistently achieving the advertised speeds or higher (10-15ms range), but performance has
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Customer Service
Its amazing over 10 months of posts I read through with Disney+ hanging up during commercials. It's amazing we pay a fortune for sub-par Xfinity service, Disney+ and things can't get fixef.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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Sign-In and Account Management
@user_4ei6mh Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand wanting to be able to activate that free Peacock subscription. My family has been re-watching Yellowstone recently, such a goo
Activate peacock
Help me activate my free peacock It won't go through I was already sign to peacock for free but I never subscribed anything I'm an xfinity customer and would like to enjoy everything I'm paying for
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Can not see emails prior to 2022
Hello It seems that their are many posts on these forums from people being unable to retrieve emails prior to a certain year. I am having this problem too, and I am unable to read emails prior to 2022. I have tried some solutions I have read about like looking through the trash section and checking
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Trying to contact about a severed line
We have a damaged internet line on our property. It is both cut and exposed. When we call customer support I am unable to get to a representative because there is a “current outage” in my area. The AI voice has hung up on me 6 times. I am not seeing the direct message option on the forum page like p
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Customer Service
Rest assured the issue is something our engineers are aware of based on similar concerns that have been brought to us recently, and we're hard at work trying to get things fixed asap 👍 The Weather Channel has always been unique in this way, but we'l
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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@user_bemdhg I hope the start of your weekend is treating you well so far. I'm not sure if you have seen the recent replies on the direct message conversation. When you have time please follow up there, and I can ensure the appointment is scheduled f
Need to relocate overhead exterior cable line
Due to a main panel upgrade at my house I need to change where the Xfinity internet cable line enters my house (to the new weatherhead). We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with th
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Contrary to the recent technician's theory, despite it not being peak hours (1:43a PT, assuming peak hours is 7-11p PT), and Xfinity systems reporting all the expected upstream channels as "green" at my service location, I just experienced a signific
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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In summary, a technician visited and said "let's troubleshoot your problem by switching out your modem with this Xfinity gateway xb8". I said "sure". Technician pauses my modem and makes the swap. Problem is still there. It's actually worse now. Anot
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Cancelled Internet Service But Still Being Billed
After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get
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Billing
@EG I guess I’ve tried to post a response to this for months but it’s to no avail as my posts never seem to stick. Yes it’s WiFi and I tried using the analyzer and it says scanning but never gets out of an endless loop to give you anything e
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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Thank you @user_rytamv for reaching out regarding your service concerns following the recent interruption - we’re happy to help. To better understand what you’re experiencing, could you please confirm if the interruption is still ongoin
Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
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Okay, how long has this been happening? It is a very recent occurrence, or has this been ongoing?
Email from a specific sender forwarded directly to the trash folder
This past weekend, emails from a specific sender started being forwarded directly to trash without appearing in the Inbox. How can this happen and how can I reverse it?
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Hello @user_zkcfgf, and thanks for posting on our Xfinity Community Forum. We can definitely help point you in the right direction! While we don’t provide formal “proof” of interruptions directly through this platform, you can view
XfinityMelinda
commented
9 hours ago
to the conversation:
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Interruptions
Can you provide me proof of the latest interruptions at my address
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