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Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to
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Your Home Network
Thank you, is that something that started recently? Have you had a chance to restart your DVR or are there any other steps you have taken to troubleshoot this so far?
Timing with new equipment
I updated my equipment recently. I like to leave the TV on for my dog, but now it stops showing the programs after a certain length of time. Also, if I pause a show on my DVR, it only waits for a limited time and then exits. Can I adjust either of those changes? Thanks! ~Eileen
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lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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Xfinity Stream Website
Received Theatrical Version of LOTR By Mistake
Hello, I am contacting you regarding the recent Xfinity Rewards movie giveaway for The Lord of the Rings: The Fellowship of the Ring (Extended Edition). My account successfully redeemed the reward, but it credited the shorter Theatrical Cut to my Purchases tab instead of the Extended Version. Can yo
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Customer Service
@user_kih1k8, welcome to the Xfinity Forum, I am here to assist you with your question about your billing. Thanks for your recent switch to Xfinity mobile, it is such a great service and hope you are enjoying it! Let me ask,what data plan ar
0 DOLLARS A MONTH FOR 12 MONTHS?
Hi I recently switched to Xfinity Mobile and was under the impression that I would only have to pay for the device. How ever my most recent bill is not reflecting that. Can you help me understand why? [edited: personal information]
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0 DOLLARS A MONTH FOR 12 MONTHS?
Hi I recently switched to Xfinity Mobile and was under the impression that I would only have to pay for the device. How ever my most recent bill is not reflecting that. Can you help me understand why? [edited: personal information]
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Billing
Persistent Incorrect Call Blocking
I am writing to request assistance with a recurring problem involving my Xfinity home phone service. For years, the spam‑blocking feature has worked well and has saved me a great deal of trouble. However, in recent weeks it has begun blocking legitimate calls that I rely on — including my auto repai
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Home Phone Features
user_nox9rr Hi there! Thanks for using our Forums and contacting us. We are happy to connect and work together on this recent visit.Did you initally reach out with any issues or contact us about your service before they stopped by?
Open gate
Hello, we had a tech come into our backyard to work on a comcast box that is in our utility easement. He came with no notice and when he had completed his work, he left our gate open.
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@user_6rsroz There is a good chance the redemption did not go through as they have a limited number of redemptions, there is a good chance the system was updating when you went to redeem and it had no more passes left to distribute. Do you see it in
Benefits
Just redeemed $10 Hunger Games movie pass and it immediately disappeared - not in active or offers. Anyone know why this may be?
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Thank you for clarifying, @user_m72qdk. Did this just start happening recently, or has it been an ongoing issue for this device?
My phone will not work without wifi
My phone will not work without WiFi. All other phones on the plan seem to be working. I’m paying for service and not getting service!
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The latest Samsung app update seems to have removed Favorites altogether. Further, there seems to be no way to "Find Channel" (as if that would be convenient). Search only finds shows. So ... we are left with the app making us scroll through al
samsung U8000H 2026 and Xfinity Stream App does not have my favorites - my only option is all channels
I just got a Samsun U8000H smart TV. I have been using the Xfinity Stream App without an issue on other devices. I use Favorites and Filter. I installed and activated no problem but there is no way to filter favorites or mark anything as a favorite. No direct channel entry? I checked other devices a
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Hi there, @user_lses4q. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with the app. If you have not done so recently, I would recommend updating the software for your Roku and uninstalling/reinstall
must constantly reactivate xfinity stream on my ROKU
why do i keep getting a reactivate for xfinity stream on y ROKU tv
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Well, I guess my subscription to Xfinity Stream needs to be GONE, GONE, GONE then too since this is not the only feature that’s been taken away from subscribers in these recent updates.
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Pluto TV App Not Functioning Properly on X1 Box – Issue Began November 4
I’m experiencing significant problems with the Pluto TV app on my X1 box. The app was working normally on November 3, but by November 4 it was no longer functioning properly. Something appears to have changed overnight. Issues: The Pluto TV app is extremely slow, unresponsive, and choppy during play
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Channels and Programming
New Annoying Categorized 'Saved: For You" Listing: How do I get the old uncategorized version back?
Starting today, Xfinity's "Saved: For You" listing comes categorized, with 'Recently Watched' at the top, followed by 'Recordings Still Waiting for You', then 'TV Recordings', 'Movies Recordings', 'Kid's Recordings', 'News Recordings', etc.. This is particularly compared to the previous version that
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X1
Incorrectly Charged $400+ for Data Roaming in Canada with Global Travel Pass Enabled
I traveled to Vancouver, Canada from Seattle, USA in August 2026. Before my trip, I purchased and activated the Global Travel Pass through Xfinity Mobile because I wanted to avoid international roaming charges. Unfortunately, Xfinity still charged me for international data roaming. I contacted custo
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Plan
Update on this issue as of 11/4 7:14 pm (P.S.T.)....NO response from Xfinity at all to resolve the billing and horrible service they provided over the years and to the most recent issue still pending since mid-May this year.... not surprised though a
Quoted adjustment but not yet processed
I am writing regarding my cancelled Xfinity Mobile service and an incorrect past due balance currently reflected on my account. I've experienced so many issues with exfinity services. First with the cable service... which i then gave up on and canceled then, I've been dealing with my cell phone conn
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2 free Apple watches
In September 2025 we switched from Verizon to xfinity mobile service. We were told that we would get two Apple Watches for free for switching. One of the watches fell off network and we connected with support to rectify. Because of this we lost the promotion. We didn’t realize we were being charged
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Devices
Community Best Answer
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Remove Personal Modem / Router / Gateway From Account
I've seen so many posts about this with no actual resolution aside from direct messaging customer service. I need to remove old personal routers from my account as I've upgraded. UPDATE 2026/11/05 After messaging Xfinity Support, here are the steps I took to ensure the device was no longer linked to
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Customer Service
Thank you for taking the time to reach out about your billing concerns. The first one shows any recent Streaming TV Changes, did you recently add any new plans like a Stream Saver Bundle? For the equipment side, did you prev
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Bill for streaming
i have several questions about my bill this month. What is this charge? "Regular monthly charges have increased by $33.99 as a result of service change(s) made to StreamStore and Equipment & services." We do not stream anything Also I'm being charged for an Unreturned TV Box. We use all our equipmen
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