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Good evening lauramarks4. I will be happy to look into this further with you. When did you redeem the Peacock Premium benefit? Was this done recently, or was it done prior to now?
Never prompted to setup peacock email address for free Peacock as Diamond Member
Received Peacock as a Diamond member for freet. I activated the promotion. I was never prompted to enter an email address for peacock. I get stuck in a loop where I try my comcast email and that fails and I am prompted to buy a subscription. When I state on peacock that I don’t know my email it prom
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@user_npizxk Our team can collect the details of your recent interaction and offer some insight/solutions to your situation. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To
No loyalty [Edited]
Been with Comcast 6 years and going on to 5 months. That does not mean anything to Comcast. my wife were liar to two different workers over new phones in the store, that is not fair, 6 years and 4 month do not mean anything to Comcast at all. we pay our bills on time, [Edited: "Personal Information"
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Thank you @user_2cp4m1 for taking the time to share those details with us here on our Xfinity Community forums. I can certainly understand how frustrating it would be to experience packet loss, latency, and jitter issues, especially after recent main
Packet Loss, Jitter & Latency Issues
I'm experiencing connection drops, jitter and packet loss after a local Xfinity maintenance on 8/24. Around the same time, I also upgraded to a higher-tier Xfinity internet plan when the modem was replaced, so I'm not sure if that's a contributing factor. The issue is worse during peak usage hours (
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Unauthorized billing by Xfinity Mobile
I am being billed by Xfinity Mobile even though I have no service/account with them. My credit card is being billed monthly $46.xx even though I do not have service with Xfinity Mobile. The most recent payment was on 08/17/2026 in the amount of $46.90. I have worked to resolve this with agents onlin
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Billing
Good day user_ayea4d! To find your promotion end date, you can always check your most recent billing statement online. On page 3 outlined in green you should see how much time is left in your promotional pricing, or term agreement.
Contract end
Please inform me when my contract expires. I am looking for better deal here or somewhere else
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service cancellation and payment
Hi, I need help regarding my recent Xfinity service cancellation and payment. I made a payment on August 28, but that payment was for service period from September 11 through October 10. However, I decided to cancel my Xfinity service, so I went to an Xfinity store on August 28 and requested cancell
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Billing
Add AP to my network
I live in an old brick home. I had an access point on the network for years. Recently, it was removed. I am trying to replace it / put it back to expand WiFi coverage. I am concerned range extenders will not work as the Wi-Fi signal from the Xfinity router won't penetrate from room to room. It isn't
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Your Home Network
Hello @user_dlxp9s Thanks for your post. We appreciate you reaching out. When it comes to our contract buyout promotions there are a couple steps you have to take. Basically you pay off whatever balance you have and then we reimburse you with the gif
Liars
I’ve seen over the past year and a half many customers experiencing the same thing that my wife and I did when we switched from T-Mobile to Xfinity. They had a promo and promotions that their salesperson told us they would buy out up to $500 what we owed on our previous phones they didn’t say it wou
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Liars
I’ve seen over the past year and a half many customers experiencing the same thing that my wife and I did when we switched from T-Mobile to Xfinity. They had a promo and promotions that their salesperson told us they would buy out up to $500 what we owed on our previous phones they didn’t say it wou
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Customer Service
$250 charged for unauthorized unused Mobile line – refund denied without explanation
I am requesting assistance from an Xfinity employee regarding escalation [Edited: "Personal Information"] and a $250 billing dispute involving a second Xfinity Mobile line. I also want to correct a misunderstanding on my part that arose during my recent contacts with Xfinity. I had not realized that
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Billing
dave and busters
Hello, Like the other posts I have seen, I am also experiencing the broken link to redeem the dave and busters code of the 10 dollar gift card. I had assumed that it would've been resolved 2 months ago via an email or an updated link. I was wondering if you'd be able to look into this since I would
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Customer Service
Hi there, @user_122wiu. I can certainly understand how important it is to access those emails, especially for legal matters. Let’s look into a few ways we can locate or recover them. I would check the trash and spam folders. Sometimes emails
I am missing emails prior to March 2023
I am missing emails prior to March 2023. How do I gain access to these old emails? I need to find several important emails for a potential legal issue. I have tried several seach options and re-sorted by date. I did not delete them. Please help. Dave
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yes and I have in the post but did again. Previous responses has been they did not recognize me as part of the community which is false. I did my most recent survey a week or so before the upgrade and have over 1300 points in my account
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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weather channel local forecast
Comcast Folks: If you look at the number of posts about The Weather Channel lacking local forecast information and instead defaulting to the "hotel version," which shows only 4 national regions, one would think you'd do something about this. You'd think you'd work on it between you and The Weather C
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Channels and Programming
Amazon Gift Card Promotion Never Received
I signed up for an Xfinity student internet plan that included an Amazon Gift Card promotion, but I never received the gift card. I have a previous Xfinity chat transcript in which an Xfinity representative specifically confirmed, your current plan includes the gift card. I was also told to keep the
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Customer Service
moved and now my peacock subscription is gone
I moved and did not change a thing about my subscription tier so i should still have peacock but it keeps telling me to activate my peacock account then it won't let me. I have already unlinked and removed my previous address and made my current address the default. I have seen so many posts already
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Xfinity Stream Website
Yes. It was identified by our HOA manager. I also tried AI. Here is the AI response. "Yes, this is a telecommunications pedestal box, commonly used by cable and internet service providers like Xfinity (Comcast) or AT&T." Xfinity is the only prov
Damaged Utility Box found on [Edited]
Damaged Utility Box found on [Edited: "Personal Information"], the box was lying down, the bottom was rusted. It is directly across from Laurel Creek park. the nearest cross street is Olsten Ct. It is in Preserve neighborhood. [Title Edited: "Personal Information"]
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Greetings, user_f830kx! Thanks for bringing this important issue to our attention regarding your recent Internet restoration issue. We understand how vital it is to have a strong connection at all times. We would be more than happy to check into the
XfinityNatalie
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No Internet service for a week
A direct message to whom it may concern. After service work on my street on Friday 08/28/26 10 am ending at 1 pm we never had a return of service. Service at my home means business, finances , basic calling service and much more since we have lack of cell service. It is now 09/02/26 Wednesday and we
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