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Need help Account reward Status
I’ve reached out to customer support twice regarding this issue and it still hasn’t been resolved. All I’m asking is to have my account updated to the correct status. I’ve been a loyal customer with multiple services, and unfortunately my recent experiences with support have been very disappointing.
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Sign-In and Account Management
trade in not yet credited over 3 months
Since November xfinity has refused to process my $500 trade in on my phone.I am forced to pay the full $27/month on the new phone. I have numerous cases submitted and all closed out with no resolution.The most recent case says I'm not eligible for the promotion do to a plan downgrade then susequent
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Customer Service
My home network (eero) shows up under "Home Internet" on the devices page. It is not a recent activation, I have had it since March of 2025. Just now getting around to this though.
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
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user_qneal8 Gotcha! Thank you for the update. When you connect your devices, are you seeing your home network as an option to connect to, and was this a recent activation? Or have you had this modem for awhile?
xb7 bridge mode toggle does not appear
Logged into the 10.0.0.1 page, changed my password, etc. but does not give me the option to toggle bridge mode. Please help
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Xfinity Customer Service is the worst by a huge margin
I won't get into all of the details of our 7 week odyssey (so far- it's still going on) trying to get cable and internet connections into our town home because people won't believe it. We made our first appointment to have a line run into our town home Dec. 30th 2025. We were told the line had to be
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Customer Service
Ongoing Device Exchange Issue – Multiple Escalations Without Resolution
I am writing to formally express my deep concern regarding the handling of my recent device upgrade and exchange attempt through Xfinity Mobile. On Friday, February 6, 2026, I upgraded my iPhone SE to the iPhone 17 Pro. On Saturday morning, I returned to the Greenwood, Indiana Xfinity store to excha
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Customer Service
Hello, @user_czzqip thank you for updating the community on this issue. My apologies for the inconvenience. There does seem to be a recent known issue that is affecting DVR Recording in Xfinity Stream. Our engineering team is working hard to discover
Xfinity Stream recordings missing
I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?
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Greetings, @user_j7e6hl! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent interaction. You have definitely come to the right place for assistance. If you could send our team a direct m
LYING REPS...THIS IS A TOTAL SCAM!!!
My bill was $256/mo...rep said she could reduce it by $40+ a month...no changes to anything...keep my security, all of my channels, internet speed...and get Peacock as an added bonus...and all locked in for 5 yrs. Come to find out she completely LIED ABOUT IT ALL! Took my legacy package away, downgr
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Cannot login into Xfinity App
I have been trying for two days now to login into the Xfinity app. Each time Im being told I'm using the incorrect ID which is not the case.I have tried all options email phone and username. I have tried multiple browsers and even different devices. I have been having security concerns since my inst
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Xfinity App
user_mgr92 Good afternoon! We appreciate you sharing your experience with the recent enhancements and upgrades to your neighborhood network. Doing network enhancements and repairs are imperative to keeping your services working in the best ways possi
Repeated 2hr Outages re-occurring since January
My internet has been unreliable for the last month or so, ever since Xfinity did some work to "enhance the network" in my area on January 15. The issue appears to be happening throughout the neighborhood (based on some conversations with neighbors) and the fact that the issue comes and goes without
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Constant failures after repeated visits
I’ve had continuous outages for 2 MONTHS since moving into my home. Cable from the tap to the house has been replaced 3 times. The most recent service visit determine that the cable from the tap upstream needs to be repaired if it happens again. My problem is that I can’t get anyone’s attention. Eac
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Customer Service
Ive read other posts/complaints and it appears it’s a known issue, dating back four years ago and still no fix. Only channel that freezes.
Why is only NBC that is freezing up???
Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?
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Cancellation Escalation
Hello, I am writing to formally document an ongoing issue that has still not been resolved despite multiple chats, calls, and hours spent attempting to correct it. On January 23, 2026, I requested cancellation of my Xfinity services and was informed that the account would be scheduled for cancellati
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Customer Service
also, i would remind you that yesterday i was scolded and told that i was not allowed to private message with Xfinity employees...please feel free to scroll backward in this thread to see how i was grumbled at, along with the subsequent editing of po
Horrible customer service
I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o
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@zandor60657 I’ve seen other posts on here discussing the fact that there is a special higher upstream boot file that needs to be applied to the CODA56 and only an Xfinity rep can do it.
On a new Xfinity Gig plan but upload speed capped at 40Mbps using Hitron CODA56
I'm on the Xfinity Gig plan. According to the plan, my upload is supposed to be up to 1Gbps. I'm still seeing 40Mbps upload speed. Searching through this forum, I'm assuming Xfinity needs to send some "update instructions" to my modem so the upload speed can be unlocked?
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Hi @user_rvwhkg, thank you for sharing your recent experience with us. I am pretty curious to know what happened here. Even the network issues you are describing do not sound related to a speed change. We have the ability to see how orders were appro
Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan
A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu
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@XfinityChelseaB I'm also experiencing a problem with the cloud/stream app. Only some of my recent recordings are there and the Superbowl which I deleted is still showing up. None of the methods is fixing it.
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable
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Xfinity not honoring offer on my most recent invoice
On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul
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Customer Service
these people downgraded my plan after letting them know I’d be moving in a few weeks. Now the internet drops in and out every 15 mins. Customer service said it was due to a recent plan change to much slower rates but the only contact I’ve had with th
Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan
A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu
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user_2hfb5h I appreciate you taking time out of your day to bring the details of your recent experience to our attention. We expect our members to be treated with respect every time they reach out for support. I'd like the opportunity to turn this ar
XfinityEmilyB
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Lied to and tricked!
Had some issues with customer service trying to get my issues resolved. Staff was friendly but I was told different things by different people. Got disconnected from a 40 min call when I connected with a 3rd person. Was told a higher up would call me back and when the didnt i called back to be told
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