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Hi Abby, thanks for the reply. Timing: It's not limited to one part of the day — I get it throughout. The download latency is fairly consistent whenever I'm active (elevated ping with spikes to 500ms+), and the disconnects can happen anytime, includi
CM3000 – repeated T3 timeouts, SYNC failures, intermittent disconnects
I have a NETGEAR CM3000 (DOCSIS 3.1, firmware V6.01.04) in VA on the 1.2 Gig plan. Download is fine (~1.5 Gbps) and upload is normal for my plan (~38 of 40 Mbps) when stable. The problem is repeated upstream instability: Event log: 27+ Critical T3 timeouts over ~33 days and escalating, including "16
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user_fc1wt2, thank you for reaching out and creating a new post. I see you use the Xfinity Stream app on your Firestick devices. Recently, you've noticed the mini guide feature is no longer present, and you are sent to the home screen. I didn't
No mini guide
I have four tv's on firesticks and now all mini guides are gone from the this. Sends me back to home screen of xfinity stream. Called customer service and couldn't do anything
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iPhone 17 remains Carrier Locked after 60+ days of service on Xfinity Mobile
My paid off iPhone 17 remains "Carrier Locked." This device was supposed to be locked to Xfinity Mobile for 60 days since I fully paid for it at purchase. It's been continuously activated with Xfinity for 100+ days. I've verified this by attempting to load an additional eSIM on the device, and it bl
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Devices
Thank you for reaching out to our team. I will be happy to take a look at any recent orders and service issues from our end. In order for me to access your account details you will have to send me a direct message with the full name and complete addr
Management
I was contacted by a xfinity manager, promised a locked in 5 year price & upgrade service once my new billing cycle started. It started and I still have [Edited: "Inappropriate Language"] internet with a [Edited: "Inappropriate Language"] price. I need thd promised changes now!! HELP!!
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user_qwb0d5 thank you for using the Xfinity Community Forums page to reach out today. Apologies for the miscommunication that occurred during your recent technician visit. I would like to grab some additional information from you and look into the no
Formal Complaint Regarding Technician Visit – No Service Performed
Dear Xfinity Customer Relations, I am submitting a formal complaint regarding my recent service appointment. A technician was dispatched to my address, but he never got out of his vehicle to inspect my equipment, the wiring, or any part of the installation. He left without performing any diagnostic
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Formal Complaint Regarding Technician Visit – No Service Performed
Dear Xfinity Customer Relations, I am submitting a formal complaint regarding my recent service appointment. A technician was dispatched to my address, but he never got out of his vehicle to inspect my equipment, the wiring, or any part of the installation. He left without performing any diagnostic
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Customer Service
Hi @FuriousAtStupidity,Thank you for detailing your recent experience and interactions with us. Our team is a corporate headquarters escalation team based stateside, and you'll find us working 7 days of the week from 6:00am to 1:00am est. I wish you
Terrible Customer Service + Technician didn't show for either appointment
I have had nothing but issues, since I opened an Xfinity Account. When I signed up on July 14, I essentially agreed to some sort of contract over the phone through some bizarre dial tone system. After which I never received a copy of the contract OR of my account number. Since then the main Xfinity
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Senor_Zuse Thanks for reaching out to us about recent charges added to billing for an autopay issue. We would be happy to help get everything sorted out for you. Have you corrected the issue with autopay at this time?
3x E Check Return Fee and 3x reactivation fees over 100 in charges
I had my bill on auto pay but I didn’t realize it was on my other bank account. Now I have 3x $25 e check return fees, and 3x $12 reactivation fees that’s over $100 bucks on just fees. I never got notified by my bank or xfinity, this came to me as a surprise. I had xfinity for 8 years and NEVER had
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Hi there. @CarolnWbg ! I'm sorry to hear you're having trouble with your email groups. When you mention this started happening after the last upgrade, are you referring to the recent migration from Xfinity Email to Yahoo Mail? If so, that information
missing group email addresses that disappeared
I had several groups of emails that I use to run my book club and mahjong groups, but the groups have disappeared from the address screen. I can still use the group name to write an email, but I cannot open the group and add new names or delete old ones, because that whole section is gone since the
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t.suitter Hi there. We understand how frustrating this is, especially after replacing the coax line, exchanging the gateway, and contacting support multiple times without resolving the drops. Since your devices remain connected to the home net
Multiple drops of Internet connection while network stays connected
Changed to brand new coax line from exterior box that runs directly to Xfinity modem, swapped Xfinity modem with new from store and multiple calls to tech support team
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Hello @user_j2rmz6, and thanks for reaching out here on our Xfinity Community forums!Dealing with ongoing service interruptions over several years can be frustrating, especially when you've been trying to find a lasting solution. One thing worth ment
Bright orange cable needs replaced
We have a bright orange cable that was permanently attached to our home for some reason when we first received cable 10 years ago. Over the last several years we have had constant interruption issues and have been disappointed with our service, but not knowing any better option we have decided to st
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Salesman Misrepresented International Mobile Plan resulting in International Charges
Hi, I am writing you to dispute a recent international charge I was hit with. To start off, back in April I called just to discuss recent promotions on my internet service. In our discussion Xfinity Mobile was brought up as part of the promotion. I travel between the USA and Canada often so I asked
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Billing
Hi there @Chelsaha. Our team would love to hear about your recent talk with Himanshu. Can you provide us some more details so we can pass it along to our management team?
Thank you, Himanshu
I never received a link to fill out my survey for you, but I wanted you to know how pleasant it was talking to you! I hope xfinity knows how great of an employee they have in you! Thanks, Himanshu! Edit (Customer PII)
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user_pz9u35 Hi there! Thanks for using our Forums to contact us! I understand that you are reaching out about your recent VPN connection issues. I appreciate you letting us know some of the steps you attempted to try to get this resolved, we are here
Is My Signal OK?
All of My connections are on WiFi. I have to renew my laptop connection to WiFi at least daily and I am experiencing regular drop outs on my VPN since I have tarted my service with Xfinity. I have tried both 2 Gig and 5 Gig connections. I have moved my router and modem for a better WiFi signal. I ha
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Community Best Answer
Question about Service
I had a recent experience at two local Xfinity stores and need to share with Executive Management. I'd rather not post openly on the Forum since I have personal names included. Where can I send my notice? (7/30/26)
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Customer Service
user_uhkeq6 Hi there! I hope you are having a great Friday! We apprecaite you making the post and letting us know about your recent experiance. We are happy to look into all of this to see what is going on and to make this right. To get started pleas
Lied to as well. Agents scamming customers?
It's starting to seem like a directive from Xfinity management to get people to switch from their old plans by outright lying to them that their channel lineups won't change if they "upgrade" to their new 5 year guarantee. On a recorded line I was told that I could save $100 per month and have faste
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Jackamoondo - Thank you for reaching out to us for help reviewing your recent plan change. I'm glad to hear you're already seeing the updates reflected online.As a reminder, Xfinity bills one month in advance, and any changes to your services ar
Didn't receive confirmation email after bill change
Spoke with an agent in loyalty department. Said he was able to get me a promotion to decrease my monthly bill back to $111 and a pro-rated credit of $24 and some change. I did not receive a confirmation email and do not see any change reflected on account. I do have a confirmation number that I'm gl
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Customer canceled after over 8 years of service.
To Whom It May Concern, I am writing to formally lodge a complaint regarding my recent experience with Xfinity, which has resulted in the cancellation of all my services effective today, July 30, 2026. I have been a loyal customer for over eight years, utilizing your cameras, security systems, cable
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Customer Service
user_looge5 Thank you for taking time out of your day to bring your recent experience to our attention. A mobile line needs to remain active during the porting process in order for it to transfer to the new carrier, and I wish this had been explained
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Agent error on my account
The customer service representative I spoke with never informed me that canceling my Xfinity Mobile service to switch to another carrier would permanently result in losing my phone number. I was unaware about the transfer pin needed before canceling. Instead, he immediately proceeded with the cancel
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