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What is going on? WHY am I getting a string of posts by a stranger from 5 months ago? I'm not shelbyjean107 and I don't have any Apple devices. This is tangled up
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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I have been having the same problem for two years now with no resolution. Except for me, my problem began a year prior to me moving... If someone from Xfinity would like to check the most recent support request I submitted for this, that would
Unlink Peacock Subscription after moving
I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink
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Same story as user_2f2b09. No longer able to open HBO Max on set top box recently/suddenly. Computer and IPhone can launch the app fine. I done most of the same steps, restart box, restart router, other items like making sure HBO was not locked unde
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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How do I check to see if a credit I was promised over the phone is actually planned for my next bill
Overcharged for a TV plan change on the partial charges, plus my 2 product discount was removed. On a recent phone call I was promised a $18 credit and that my discount would be returned on my next bill. How do I verify all of this?
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Billing
Got this recently (this is after the recent repairs the backend/network team did): * **Today, 5:58 PM** * Download: 357 Mbps * Upload: 116 Mbps* **Today, 7:08 PM** * Download: 356 Mbps * Upload: 43.5 Mbps* **Today, 7:59 PM**
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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To Whom It May Concern, I have been a Comcast/Xfinity customer for more than 20 years. During that time, I have invested a great deal of money in your services and, unfortunately, far too many hours attempting to resolve issues with customer service.
RE: 1st public post so I can DM Xfinity Support
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
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Need "Admin Tool online access" enabled — Xfinity app no longer supports Android 11
The Xfinity app recently dropped support for Android 11, which is what my phone runs. I have no other device with the app installed, and I don't want to buy new hardware just to configure my gateway. I understand from other threads here (and from XfinityGabriel's replies in similar posts) that "Admi
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Your Home Network
Review of Internet pricing and new 5 year guranteed plan
Hello, After recent price hike of 50% to my bill, I am looking at what offers you have to reduce my monthly bill as well as competitive offers, especially 5G Home Internet options which are about half the price. I know that as an existing customer I can get a 5-year guaranteed plan. Can you help by
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Billing
getting support
1. Tree was down on wires due to the recent storm, but the tree was cleared yesterday by PPL. 2. Comcast wires dragging on ground as a result of the downed tree 3. Need someone to come and re-adjust cable support in neighbor's back yard (where the cable is dragging)
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Customer Service
user_oj2uvy Thanks for reaching out to us about your concern with Ping since your recent move. I can certainly understand that being a concern when gaming online as I do so as well. You have come to the right place for help with finding the issue. Si
Ping issues
“We’re using an Xfinity Gateway with a wired Ethernet connection. We recently moved, and since then the ping in online games (Valorant, Rocket League, CS2) has been spiking from around 50 ms to over 300 ms. We’ve tested two different PCs, so we don’t think it’s the computers. Can you check the line
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Different user, same issue. The app is unequivocally not the best option to access the Admin Tool. And all the forum posts and support tickets are proof of that. The (my) app does not have the option to "View Wifi Equipment." There is no option to a
Router Admin Tool is disabled
I've enabled the admin tool and when I go to connect I still get the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app. managing my network via the app is difficult and frustrating.
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Good evening and thank you for reaching out to us on our community forums @user_8vfrfj! I completely understand wanting to know why the discount stopped being applied. Depending on when the promotion was added, some older offers required
Auto pay discount was stopped??
I was getting an auto pay discount of $10 per month because I also had paperless billing. I was late with a payment one month, but completed it within a couple days. I had continued the auto pay and paperless billing, but my discount is no longer applied. Why did they stop the discount?
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Xfinity Support
Cancel recent order placed. The order was for the home WiFi extender.
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Customer Service
Greetings @user_c0zttk,Please keep in mind that you are posting publicly on the forums support page. We ask that you please refrain from sharing personal information publicly. When you have a moment check out our Xfinity Forum Guidelines. Thank you f
Dissatisfied customer
Dear Xfinity Customer Relations, I am writing to file a formal complaint regarding an ongoing service outage and the unacceptable customer service I have experienced while trying to have this issue resolved. I have been without both my Xfinity internet and cable service since last Friday. When I ini
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@user_5bid1t Apologies to read about your recent experience getting the service set up with us. Our team can jump in and provide assistance with the porting of the telephone number along with getting the TV service up and running for you. Using the X
lousy experience service
i moved from att to you two or three weeks ago i will be switching back because youe are worse than them which is hard to do tv dont work-home phone hasnt been ported after being on hold for hours -when starlink becomes available ill go with them-i thought you would have improved after all the techn
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Charged unreturned equipment fee since February for a modem FedEx misdelivered in December
In December 2025, Comcast shipped an upgraded modem/gateway to me via FedEx. FedEx marked the package as delivered, but it was delivered to a different address. I have the FedEx delivery photo and the house in it is not my home and is not a neighboring address on my street. I never received or took
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Billing
Formal Complaint Regarding Misleading Offer Information and Excessive Time Spent Resolving a Service Request
I am submitting a formal complaint regarding my recent experience with Xfinity customer service while attempting to set up new service. On July 19th 2026, I contacted Xfinity chat at approximately 8:17 PM ET to review available offers for a new service plan. From the beginning of the conversation, I
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Customer Service
Hello, @user_3tri6f thank you for reaching out over Xfinity Forums. I know how important it is to have access to your email communications, and with one of my recent iPhone updates my email folder stopped working on my device. It required me to go in
Email not working
I have not received any emails in a few days. It is saying account error the mail server imap.comcast.net is not responding. Authentication failed
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Good evening @user_qugtwv, and thank you for reaching out on our Community Forums regarding your Peacock Premium activation concerns. We appreciate you bringing this to our attention. First, I'd like to thank you for being a loyal Platinum Re
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Trying to Activate Peacock Premium
Hello, I am a platinum member who has a Peacock Premium benefit. I have been trying to activate this account on and off for the last several months. Whenever I try, the following occurs: 1. I am directed to https://www.xfinity.com/yoursubscriptions to 'activate my peacock premium account,' but peaco
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