First off, I'm a Gold Member, and I've tried every reasonable avenue to resolve this before posting publicly. My bill has risen to completely unreasonable levels due to repeated misinformation from Xfinity representatives. It started when I received calls from representatives offering what were pres

Dear Xfinity Corporate Team, I am writing because I am extremely disappointed with how my recent service outage has been handled. I have been without internet since Saturday, and as someone who works from home full-time, this has had a major impact on both my job and my household. Almost everything

For almost 5 days, I had a huge Internet outage, because of a recent storm in lower Michigan a few days ago. Our DTE power came back on the same day, but the Xfinity Wifi Internet still hasn’t come back on in almost 5 days, even though it’s fine and sunny outside. Half the people in our neighborhood

Hello, Xfinity Support, I’m looking for help from a Xfinity support specialist to remove the old Peacock account linkage from the Xfinity and Peacock systems so I can activate Peacock Premium correctly through my current Diamond Xfinity rewards benefit. Please see below for details. Thank you. A few

We have been attempting since installation to have the junction box repaired. It was left open with wires hanging out and debris on the ground. We have been told numerous times a technician was coming (most recentlyFridayJuly 3rd from 8-8 and of course they have all been a no show. Do we need to can

I don't have a question. I want to reach out and provide you with my frustrations regarding Comcast "customer service". First of all, it's nearly impossible to reach a real person (and not AI) when calling. In fact, I've had the phone tree hang up on me. I only call Comcast when I have a specific ne

xfinity had to replace their outdoor cable after 8 visits they finally admitted it was their problem! I am suppose to get a $100 refund xfinity charged me for the first visit. I am also suppose to get another $69 refund for the month it took you to figure it out. These 2 credits are not on my recent

Hello Xfinity Support, I am writing to dispute an unexpected increase in my latest bill. My monthly bill is usually $41.54, but my most recent statement shows a charge of $71.50. I haven't changed my services, and I would like to understand what the extra $29.96 charge is for. Please review my accou

I am requesting that my account be assigned to a single supervisor or Executive Customer Relations representative who can oversee this matter from beginning to end. This issue has now been ongoing for approximately eight months and cannot reasonably continue to be addressed through repeated calls to