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2 free Apple watches
In September 2025 we switched from Verizon to xfinity mobile service. We were told that we would get two Apple Watches for free for switching. One of the watches fell off network and we connected with support to rectify. Because of this we lost the promotion. We didn’t realize we were being charged
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Devices
Extremely Slow Internet Speeds on Gigabit Plan – Need Support
I am paying for Xfinity's Gigabit Plan, which advertises download speeds up to 1,100 Mbps, but my recent speed test showed only 34.8 Mbps. Everything in my home is running extremely slowly, and I am very dissatisfied with the service I am receiving. I would like an Xfinity representative to investig
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Your Home Network
@XfinitySean yes, we signed back up recently, as we were in the process of moving and the new place didn't have our old isp available.
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
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We appreciate you giving that a shot! Have you moved or made any changes to your services recently?
Peacock account error
Hello, I am getting PPG_0017_5c1153b Whenever I try to link my xfinity and peacock account.
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Payment installments
Hello. My recent bill is supposed split into payments. Over them next 6-12 months
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Billing
Timing with new equipment
I updated my equipment recently. I like to leave the TV on for my dog, but now it stops showing the programs after a certain length of time. Also, if I pause a show on my DVR, it only waits for a limited time and then exits. Can I adjust either of those changes? Thanks! ~Eileen
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X1
Howdy user_crunsx 👋 I'm glad you stopped by the community to detail the dips you're noticing with your speeds recently! As someone that's constantly online gaming among other things, I know how important it is to ensure my connection is at max heath
Subject: Xfinity 2.3 Gbps Plan – Consistently Slower Than Advertised Download Speeds
I'm currently subscribed to Xfinity's 2.3 Gbps internet service, advertised at approximately 2,278 Mbps download and 293 Mbps upload. While my upload speeds are consistently meeting or exceeding the advertised rate, my download speeds are regularly falling short. My equipment consists of a NETGEAR C
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@Minichita03ut Thank you for providing feedback on your recent experience switching to Xfinity Mobile. As you have been informed, the Internet Essential Program does not qualify for the multi-product-discount, the $10 a month in question. Due to how
Failure to Honor Quoted Rates XFINITY MOBILE
I am submitting this formal complaint against Xfinity/Comcast regarding misleading pricing information provided by one of its sales representatives when my family transferred our wireless phone services to the company. When we initially decided to switch our phone services to Xfinity MOBILE, we visi
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Gmail Emails to Multiple Comcast Addresses Rejected – 552 5.2.0 Prohibited by Policy
I'm having a recurring email delivery problem with my Gmail account. Until recently, I had no trouble sending emails to Comcast recipients. Suddenly, emails from this account started being rejected by Comcast, and the problem has continued. Here is what I've established: Emails from my Gmail account
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user_zgent8 Good morning, with an intermittent issue like this, everything can look perfectly fine when we check, even though you’re still experiencing those drops. Here’s what I can tell from what we have available: T3 timeouts: We did
Recurring T3 Timeouts, DOCSIS Loss of Sync, Abnormal Codeword Counters, and OFDMA Power – Arris G34
I'm requesting assistance from Xfinity's technical support team with investigating intermittent connectivity problems affecting my customer-owned Arris SURFboard G34 DOCSIS 3.1 gateway. I've experienced recurring connection instability, DOCSIS synchronization errors, and some very unusual modem stat
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Xfinity canceled my internet service without authorization twice, charged me, and closed unresolved support tickets.
XFINITY: TWO MONTHS OF UNAUTHORIZED CANCELLATIONS, BILLING ISSUES, BROKEN PROMISES, AND ZERO ACCOUNTABILITY. WHO IS RESPONSIBLE? I am sharing my experience with Xfinity publicly because what I have been put through over the past two months is completely unacceptable. I have been an Xfinity customer
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Customer Service
@user_k01htz Our team can review any recent tickets that were submitted, provide some insight and a solution to your Xfinity Mobile billing concerns. If you could please send me a DM with your first and last name along with your full-service address,
Subject: Who can review my unresolved Xfinity Mobile roaming dispute above the supervisor level?
Before traveling internationally, I contacted Xfinity and was assured my international coverage was activated. When I landed, it was not active, and I had to activate it manually. I called while abroad, during my return stop in Canada, and after returning to the U.S. I repeatedly raised concerns abo
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Hello user_k8pzhv thanks so much for taking the time to reach us here via our Xfinity Forums! When you say "losing internet," are certain devices dropping off the network, or is the modem fully resetting each time? Is this a fairly recent occurrence,
We keep losing internet
I have tried all of the troubleshooting tools and tips, I need a service tech to come to my home
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Hi @pokermama27, and thanks for reaching out on our Xfinity Community forums. We understand why seeing a large unexpected credit would leave you wondering what is happening with your Xfinity Mobile billing, especially when you’ve alread
billing
my billing for mobile account is still a mess...now there is large credit on there..what is going on
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Thank you for this. However, the support chat approach doesn't seem to be working to fix this. I think I have adjusted my settings for immediate notification when someone posts to me in DM, but so far it has been a game of chat-tag... It is usually a
Xfinity says iPhone is unlocked, but iPhone still shows "SIM LOCKED"
I am having the exact same issue others have had (Thank you user_3aface): I need escalation assistance to resolve a carrier-unlock discrepancy with an iPhone that was previously used on Xfinity Mobile. Xfinity Mobile has already confirmed that the device shows as UNLOCKED in Xfinity's systems. Howev
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So I made a comment on this thread in early October stating that an (advanced team) Xfinity tech had told me the issues were slated to be fixed by October 10th. Well, that time has long passed and we all are still stuck. I wanted to ask all that ha
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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user_i1o7sp Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your connection. When was the last time you power-cycled your modem? If it has not been something you've done recent
Unstable internet
For the past several weeks my internet connection drops multi per day (sometimes as many as 25 times) and buffers constantly when it is operational. Your useless chatbot identified there is an issue but can’t send a tech for over a month. How do I get you to actually fix the problem you are aware of
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jthor84 Thank you for creating a post. I'm sorry to hear that you are having trouble connecting with the case manager to assist with the XM charges. My team can help look into the tickets to see what can be done to assist. For security measures, plea
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Executive Resolution not yet addressed, cannot reach agent
I was contacted by XM Executive Resolutions to resolve a billing issue whereby I was auto-billed several hundred dollars for roaming charges... during a time period in which I was not out of the country... on a mobile line I had ported out of XM multiple days before the charges started appearing! Su
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