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RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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Network
Nobody knows how to send a pairing signal to Tivo
I had to send my TiVo in for repair. By the time I got it back, my cable card was no longer active. I need someone at Comcast to send it a pairing signal. There used to be a dedicated team for this, but Comcast disbanded it. After an hour in chat, I managed to get a representative to schedule a live
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Non-X1 Service
Public WiFi
In my recent activity I keep seeing entries for ”Unkown protected on public WiFi”. I’m at home at the moment and I see that entry already twice today. My phone always shows up listed as the model so I’m confused as to what these entries are. I disconnected all devices I had connected to way gateway
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Your Home Network
@user_czntlb We have received new posts regarding your concerns. Please send a Direct Message so that I may better assist you with your concerns regarding your cable line. I look forward to working with you today!
Down cable line
The cable line at [Edited: Personal Information] is down on ground and arching in my backyard causing tripping hazard. I've tried calling, I tried reporting it on the report page and it's not working says report not submitted try again!!!
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Bill too high
First off, I'm a Gold Member, and I've tried every reasonable avenue to resolve this before posting publicly. My bill has risen to completely unreasonable levels due to repeated misinformation from Xfinity representatives. It started when I received calls from representatives offering what were pres
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Billing
Outage
Dear Xfinity Corporate Team, I am writing because I am extremely disappointed with how my recent service outage has been handled. I have been without internet since Saturday, and as someone who works from home full-time, this has had a major impact on both my job and my household. Almost everything
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Customer Service
I have a complaint I want to post. About a week ago, I opened my Xfinity account on line. On the opening screen, there was a box for the internet and below the word internet it stated that there was an upgrade on my speed, so I clicked on it to see w
How to file a complaint
I have had hours and days of my life wasted on the phone with Xfinity to sort out billing and also the fact that my internet was not working. After hours on the phone with Xfinity and paying my bill they said I would have to wait 3 days for a tech to come out. Sure enough I fixed it myself and someh
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Huge Wifi OUTAGE in Southern Michigan
For almost 5 days, I had a huge Internet outage, because of a recent storm in lower Michigan a few days ago. Our DTE power came back on the same day, but the Xfinity Wifi Internet still hasn’t come back on in almost 5 days, even though it’s fine and sunny outside. Half the people in our neighborhood
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Customer Service
First off, I'm a Gold Member, and I've tried every reasonable avenue to resolve this before posting publicly. My bill has risen to completely unreasonable levels due to repeated misinformation from Xfinity representatives. It started when I received
Executive/Corporate Customer Relations/Retention Team
I am writing to formally escalate an urgent concern regarding both a significant billing increase and repeated unresolved service issues. I have been a loyal Xfinity customer for over 14 years and currently subscribe to your full bundle of services — TV, Internet, landline phone, and mobile phone. O
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II'm currently having the same problem with recent damage to my in ground sprinkler system by Comcast contractors attempting to bury cables in my front yard . It is next to impossible to get any help from Comcast . I have spent hours on this w
Sprinkler system damaged by Xfinity third party contractors
MasTec Network Solutions damaged my sprinkler system while underlying the xfinity internet cables in my community. This is my third time reaching the customer support and there is no resolution to the issues. I have all the evidence documented of the damage and submitted. But the customer service do
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Can't activate Diamond reward Peacock premium, says already tied to Peacock account, need current account linkage removed to Activate
Hello, Xfinity Support, I’m looking for help from a Xfinity support specialist to remove the old Peacock account linkage from the Xfinity and Peacock systems so I can activate Peacock Premium correctly through my current Diamond Xfinity rewards benefit. Please see below for details. Thank you. A few
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Customer Service
Hey there, adoro! We appreciate you submitting a post regarding your concern with the recent unreturned equipment charges you received. If the equipment is returned within two months of disconnection, the unreturned equipment charges will be automati
Equipment return Charge
I canceled my conenction 2 month back but since i was travelling i wasnt able to return the equipment. Now i am back, and can return the equipments. Please let me know, will my charges disappear which is showing 300
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I hear you, and I completely understand why you're frustrated. After dealing with connection issues for this long, I know you're looking for answers and a reliable service, not just updates. While we don't have access to information beyond what's pos
Intermittent outages
Our internet has been on and off for more than three weeks!!! Especially during working hours. WHEN is this going to be resolved?
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Sorry was out of town. A regular tv with Xfinity Xi6A cable box. We’ve paid for Showtime for a long time. We can get Showtime with Paramount Plus “live”, just not on demand. I’ve read all the past posts about this issue and it seems that Xfinity need
Paramount+ and Showtime through Xfinity
Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr
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Junction box left open
We have been attempting since installation to have the junction box repaired. It was left open with wires hanging out and debris on the ground. We have been told numerous times a technician was coming (most recentlyFridayJuly 3rd from 8-8 and of course they have all been a no show. Do we need to can
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Customer Service
Customer Service
I don't have a question. I want to reach out and provide you with my frustrations regarding Comcast "customer service". First of all, it's nearly impossible to reach a real person (and not AI) when calling. In fact, I've had the phone tree hang up on me. I only call Comcast when I have a specific ne
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Customer Service
user_8f956f, Thank you for reaching out. I can certainly understand how important it is to be able to reliably monitor, arm, and disarm your security system through the app, especially when you've already taken troubleshooting steps like reinstallin
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Home App on IPhone
Ever since I switched my phone service from Verizon to Xfinity and made some changes to my services, my app works “sometimes” when I open the app there are 3 dots and says now connecting to your home. But does not connect. Other times it dies just fine. I have reinstalled app, checked WiFi connectio
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