I'm trying migrating from postpaid Xfinity to NOW Internet 100. A representative over the phone scheduled my current service for a future disconnect on 9/8/26 and I received the cancellation confirmation. The future-dated disconnect has now been in place for two days, but the Xfinity Now website sti

After the expiration of my recent promotion, my bill increased from $156.10 to $210.90. I'm a senior on a fixed income and cannot afford that type of increase. I've tried negotiating about Internet speeds, but the best price I've been offered is $207.00, which is not possible for us. We don't need t

I am writing to express my extreme disappointment with the way a recent outage was treated by Xfinity. The outage began the night of Saturday, August 22 Late in the evening, a car hit the telephone pole in front of my house, taking out the Xfinity cable. The electric company replaced the pole before

[Edited: "Personal Information"] I need to upgrade and need to know if my area supports XB10. symetrical speed? If not what is the most recent modem that I can get.

Hi, I am looking for some assistance from corporate support to escalate an infrastructure issue. My neighborhood was affected by the recent storms in the Midwest causing an outage. Ever since the outage has been fixed I have had extremely packet loss and speeds ranging from .7-20Mbps. The exterior d

So I see that my bill raised by quite a bit for next month. I guess my promotion is expiring. But I check latest promotions and there is a better 5yr/$50 for 1 gig promotion going on which wasn't an option for me and its better speeds than the promotion i'm currently in. I would like to see if I can

Dear Xfinity Support Team, I am writing to share some glowing feedback regarding the excellent service I received from Chyanne during a recent chat session (Reference Number: [Edited: "Personal Information"]). Moving can be incredibly stressful, but Chyanne made transferring my internet services com

Hi! My account is past due because I moved out of state several months ago, and I was still being charged an extra $25 for the smartwatch I had, on top of what I was already paying for the smartwatch. I continued making payments until recently, when I was no longer able to, and now my account is abo

I recently moved into a new apartment and purchased Xfinity 500Mbps plan. Although my internet has been stable, the speeds are significantly less than expected. My computer, connected through wifi, gets between 28 to 40 Mbps. My real issue, and the purpose of this post is to bring awareness to quite