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Yes, I have tried logging in with both Comcast email and alternate email. There are many forum posts here regarding the known issue of not receiving an activation email and also having no ACTIVATE button visible on the Your Xfinity StreamStore subsc
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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Can't Send Email: Policy Violation?
I'm sending emails from my desktop computer on the Xfinity Connect web site. I don't have any mobile devices, just a landline phone and a desktop computer. I don't have issues receiving emails, and I'm able to sign in to my Xfinity account without any problems. I'm not sure why I get this on the Xfi
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Comcast/Xfinity internet service is down again
Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim
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Your Home Network
@user_l1hopt Thanks for adding to the thread. Seeing the calls onscreen is important. Have you rebooted the modem and the cable boxes in the home recently?
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
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Deliberately throttling my speed
I have discovered Xfinity is deliberately throttling my speed. Any upload over a few MB fails unless I connect to a VPN. And recently, my download speeds are around 5Mbps unless I connect to a VPN, where they become 60Mbps. This, apparently, is a known tactic by Comcast/Xfinity. I will be cancelling
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Your Home Network
Request for Review of Seasonal Hold and Equipment Charges
Hello, I have been a loyal Xfinity customer for more than 20 years. Recently, I relocated from Hollywood, Florida, to Morrow, Georgia. On March 1, 2026, I contacted Xfinity to notify the company of my move. During that conversation, I was offered the option to place my account on a seasonal hold for
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Billing
Spam Calls on my Voice Line (Not mobile line)
Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f
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Home Phone Features
Hi user_wvanqh, thanks for joining us here in the community forums! We're unfortunately not able to resend a paper bill, but there are a number of other ways to make a payment which can be found on our support page covering how to make a payment on y
Mailing address to make my payment
I didn't receive my paper bill to make my payment. I need Xfinity to send this to me please. [Edited: "Personal Information"]
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Hello user_nztbxs, and thank you for taking the time to share your recent experiences with us here in our community! I know how frustrating it is to misled by fraudulent parties from my own experiences, so I'd like to help you with this however we ca
Stolen phone
I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do
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Hi!I also have this issue. From reading on other posts, it seems you need to write one post or response before direct messages are enabled, so I am responding to this message. I will follow the instructions above to send a direct message about the in
Need help adding promotion code MC50
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!
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@user_vomg1r Thank you for sharing your recent experience while attempting to get your service stopped. Our team can get an order in place to ensure everything is wrapped up. If you could please send me a DM with your first and last name along with y
Horrible company
Predatory company. Super easy to work with when you give them your money but as soon as you have a valid reason to cancel (like moving), they hang up on you. Insanity
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Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
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Billing
user_99tng3, Thanks for confirming that you’ve already done all the right steps, and I can definitely understand how concerning that loop would be. Just to be thorough, have you also tried doing a full password reset on your Xfinity account re
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
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Hi there @user_sofrun Thank you so much for reaching out on our Xfinity Community Forum about your outage. I'll be happy to assist. Can you confirm the most recent update you've received about the outage in your area?
“Outage” since yesterday at 3:30pm with no reason or time of fix available!
I have been stuck with internet cutting in and out (mostly out) at random for the last day. It said initially estimated fix time was 6:30pm. Then switched to 8:15pm, then 8:20pm. Then switched to “as soon as possible” and has said that for 12 HOURS. My sister works from home. This is making her lose
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Hello user_e3ajv5, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist. A modem flashing yellow typically indicates that it is not connected to the internet or is having troub
Router blinking yellow at start up
My router is blinking yellow when I try to start it up. I’ve tried all the gateway connections in my house, tried a different cord, and had xfinity run new lines to my place. I am still not getting a connection and am unsure of where to go from here.
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Discontinuing a second mobile line
According to a previous message you sent, I would like you to issue a ticket for discontinuing my second line. It was [Edited: "Personal Information"], NOT the most recent line, [Edited: "Personal Information"]. Thank you [Edited: "Language"]
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Plan
user_wlr8le Thank you so much for reaching out for help with your billing after you disconnected your account. Even though you're disconnected from your services, you do still have access to your full, detailed PDF bill when using the Xfinity app. I
Upcharged after ending service?
I ended service in April. In May I was charged for April service plus another $107. My usual bill is about $70, so this isn't even an accidental month charged. It took a second phone call to get the charge deleted. There is no detail on my invoice. Why was this amount charged?
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Customer support
Hello, I need to speak to customer support about a recent bill increase. Please contact me. Thank you,
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Billing
Xfinity tech showed up unannounced
We had someone come over today claiming to be an xfinity tech, he was wearing an xfinity shirt but was driving an unmarked truck. He knew about a recent ticket i had submitted but i did not receive any communication about an upcoming appointment. I cannot find any record of the visit in my account.
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Customer Service
I receievd a call today from this same number out of the blue.. They seemed to know I have been in contact with Xfinity with specific information about requests made earlier in the day. They offered a $30 credit because "it was someone's birthday and
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Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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