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Complaint
I am contacting you to formally document and escalate a serious customer-service complaint. I have experienced multiple unresolved issues with Xfinity over approximately the past two months, including problems with my account transfer, billing and billing explanations, difficulty reaching customer s
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Customer Service
It's never our intention to disrupt your services at any point, but sometimes local interruptions can be caused by inclement weather, line tampering, and other factors that our local teams work hard to restore asap. For any verified interruption that
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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Hello and thanks for reaching out, I believe the email address now list was indeed connected to the old account as I would get emails regarding payment and bills there. My app shows the old account number is linked to the email address. I tried the s
Account membership reset because?
I recently moved homes and as such was made to update my account to a new account number and go through the rigamarole of connecting my old and new accounts under one profile. Well, in the process of doing so I found out that my email was not the primary email for the account that no other individua
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Need help escalating unresolved X1/account issue
I’m hoping an Xfinity employee can help escalate an issue that two lengthy support chats have been unable to resolve. An X1 box that had been working for years suddenly stopped working with error XRE-00250. During my most recent support chat, the agent investigated and confirmed that a previous Xfin
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X1
Battery backup
I have the model X88 internet gateway. It's the only device plugged into a 950VA battery backup. During a recent power outage, the backup battery was drained after, maybe, two hours with no internet being used. We also use Xfinity for landline service, so no gateway equals no phone service. Before I
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Your Home Network
Frustrated 10 year customer
Good morning Tom, I have been an Xfinity mobile and internet customer for 10 years. I have consistently recommended and praised your cellular quality, your GIG speed tower, and the excellent savings that come with combining the two services, offering what I consider to be top-tier performance. With
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Billing
Hello @user_rilr37 Sorry to hear that the plan you discussed is not reflecting on the recent autopay that was pulled. Did the agent you worked with send you a text or email approval link to approve the $79/mo pricing? That is typically required to ge
Increase In rate
I blast month my bill went from $65 to $110. I called and said I wasn’t notified and as senior it was too much for me. He took time and checked got me. He said I can get to $79 and your next bill would be prorated to $44. Then continue as $79. I just got my auto pay and it was $110. I’m mad.
Question
Hello @mahafx thank you for reaching out on our community forum. Have you tried clearing the cache as well? Did this just start happening recently? Also, how long have you had this box?
Intermittent sound
No sound when tv first comes on. Need to reset box and it comes on. Happens repeatedly after not having on for a few days
Question
So I have been following these types of posts about the Disney plus glitch because I have had the same problem with the Xfinity version of Disney plus and have been hoping Xfinity will fix this which clearly they haven’t. Previously I had a paid su
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Return of Apple Watch due to misinformation at retail store
Hello, On 5/28/26 I purchased a new mobile phone at our local Xfinity store in Weymouth, MA. During this transaction the employee offered the free Apple watch promotion and told my wife and me that we could cancel the line after 60 days and keep the watch. We verified several times that we could can
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Devices
user_mc0b03 Thanks for reaching out to us about the recent connection issues after recent work was done in the area, and we are happy to help. Since the issue started have you used the Xfinity app to troubleshoot to see if there was any issues found
Ongoing Internet Issues Since August 6 Service Work
Hello Xfinity Customer Support, I wanted to reach out because I've been experiencing significant internet issues ever since work was completed on August 6. For more than five years, I honestly never had any problems with my service. I used to recommend Xfinity to others and would often brag about ho
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Screensaver type menu - still not available in 2026
I saw in previous forums posted in 2024 (most recent) that the “screensaver type” you can use to change “screensavers” is not showing up under “screensaver settings” in the X1 settings interface menu. I’m posting to also state that I recently got an X1 in my apartment and do not see it. However, my
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X1
verification for recent activation
is it necessary for providing my bdate and what other info for promotion
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Devices
Xfinity Stream app 8.15.1.3747 on FireStick - Audio/Video sync issue & Mini-Guide bug [BOTH FIXED]
I had version 8.15.1.3747 on my Amazon FireStick (3rd Gen) and I couldn't stand the bugs anymore. This is how I fixed it: I finally uninstalled the Amazon Store's Xfinity Stream app version 8.15.1.3747 and downgraded to the Xfinity Stream app TV/FireStick version 8.12.0.2517 by side-loading it. It's
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Xfinity Stream App
gkw4 - Thank you for choosing Xfinity and joining us here on the forums! We're happy to help. You can track the status of your incentive using the tracker below. Please note that incentive tracking information is typically available about one week af
2026 Student Plan and Gift Card
I purchased the $35/mo, 500mbps student plan today, which was advertised as including a $100 prepaid gift card. This was also listed during checkout when confirming the plan. However, I can't figure out where to access that and neither can my friend, who also purchased her own plan.
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Greetings, user_pbpksi! Thanks for posting on our XFINITY Community forum with your promotion renewal concerns as well as your recent customer experience. This is not the seamless experience we aim to provide. We will ensure your feedback is heard to
Why can’t I ever change my plan without being harassed on the phone
Lost my promotional price, went to change it online (didn’t work of course love that sales tactic) so I go call to change it and I have to argue with a sales person for 20 minutes to change my plan to how I want it because I told him I don’t want any promotional offers, seriously considering changin
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The most recent online chat I did suggested next time to filter to “available out of home” while in the app. I haven’t had a chance to try this though. I still wonder if the issue is because I’m using my iPhone hot spot and Xfinity does not like the
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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Hello @D36 Thanks for joining us here on Xfinity Forums. We'd be happy to take a look into this for you and I'm sorry to hear about your recent chat experience. We certainly want to make sure you're clear on everything with the mobile plan and bill.
Agent gave contradictory pricing and abandoned chat
I am requesting that an Xfinity supervisor review a recent live-chat interaction with an agent named Rohan. During the chat, I explained that I had moved to a residence where internet is already provided and that I wanted to cancel my existing Xfinity internet service while keeping my Xfinity Mobile
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Agent gave contradictory pricing and abandoned chat
I am requesting that an Xfinity supervisor review a recent live-chat interaction with an agent named Rohan. During the chat, I explained that I had moved to a residence where internet is already provided and that I wanted to cancel my existing Xfinity internet service while keeping my Xfinity Mobile
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Billing
@egrail Thank you so much for taking the time to share all of the steps you went through and what ended up working for you. I know how frustrating it must have been dealing with those issues while just trying to enjoy your TV. While everyone's setup
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Xfinity Stream app 8.15.1.3747 on FireStick - Audio/Video sync issue & Mini-Guide bug [BOTH FIXED]
I had version 8.15.1.3747 on my Amazon FireStick (3rd Gen) and I couldn't stand the bugs anymore. This is how I fixed it: I finally uninstalled the Amazon Store's Xfinity Stream app version 8.15.1.3747 and downgraded to the Xfinity Stream app TV/FireStick version 8.12.0.2517 by side-loading it. It's
Question