Dear Xfinity Customer Care Team, I am writing to formally escalate an ongoing issue that has persisted for the past six months regarding my Xfinity Mobile service and phone insurance coverage. Despite multiple attempts to resolve this matter through your standard support channels, I have not receive

in the Fall of 2024, I canceled my cable service and went to streaming only. Shortly after that, I returned ALL of the equipment I had for cable services because I no longer needed them. When I returned the equipment, I was not issued a receipt. I assure you that all of the equipment was returned, b

Ive been a customer with xfinity for 5 years, with a recent increase to my bill $100.32 for a 400mbps and wifi 5 equipment. New customers are getting a better deal and better equipment. While on a live agent chat i requested if my plans could be revised for a better deal. I explained that i was a lo

For years, when I turned on my tv, I would have the option to rewind the current channel the tv was on, up to 1 hour back. Great feature, especially for catching the news or other programming that had started before we came inside in the evening. Recently, I had a technician at my home checking my i

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Hello, I am writing to formally raise a serious concern regarding my recent billing statements, which have shown significant and unexplained increases over the past two months. In April, I initially received a statement showing a balance of $176 due on April 14. Shortly afterward, I received another

Hello Comcast Xfinity team, I am writing to formally lodge a complaint regarding the recurring failure to properly install and bury the internet service line at my property. Despite five separate repair attempts, this issue remains unresolved. On each previous occasion, technicians have replaced sev

Just upgraded my gateway from an XB8 to XB10 at the insistence of xfinity due to recent network upgrade. Phones and windows devices connect fine, but my linux laptops (running Fedora 43) which have been running just fine with the previous gateway, are now crawling... cannot get a download or upload

I am unable to get faster than 40 Mbps upload speed using a UCI modem on a 2 Gbit plan. I have tried contacting tech support multiple times and they keep trying the same steps with no fix. Most recently, tech support told me I needed an Xfinity modem and that my brand new UCI modem (which is on the

Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u