jim-v1970 We understand your frustration, especially since you've already had a technician out and are now being asked to schedule another visit. We also recognize how important having reliable home phone service is, particularly with your vision imp

@user_grpeky If you were affected by a recent service outage, you may be eligible for credit. If your account meets eligibility, including not having reached the maximum credit limit, Xfinity will apply credit automatically. To see if you are eligibl

lilkuntry903 Good morning to you! I know how times can get tough, and we need a few days to catch up. I've been in that place so many times recently. Fortunately there are at least 2 payment options (Payment arrangement and Installment plans) availab

Good morning @user_brj4lv we would be happy to review your account with you. Did you have a chance to review your two most recent statements to see what changed? https://www.xfinity.com/support/articles/new-bill-design

Hello @user_sb87bh, and thank you for reaching out to our Xfinity Community Forum and bringing this to our attention. We’re discouraged to hear that your account may have been compromised, and we understand how frustrating and concerning this s

I"m having the same issue as others as I'm wanting to use my own router instead of the xfinity gateway. I've spoken to 3 chat agents who were not helpful at all and wanted to put me into bridge mode or wanted the CM MAC. They were combative regardles

Chloeb, thank you for reaching out. I hope you are doing well, despite the recent issues with your services. I'll need to dive into the account to get more clarity on this location. I see you reached out via direct message already, and I will follow

Good afternoon user_g13glm. I can certainly understand the concern if you had a recent increase in your monthly bill. Often times an increase occurs after the promotional period had ended. Here is some additional information regarding the Xfinity bil

Hi @user_rhpjr0,Thank you for taking the time to detail your recent experience at one of our Xfinity stores. We aim to not only provide a high quality customer experience, but an efficient one as well. It seems that we have missed the mark on that to

Hi there, and thanks for taking the time to reach out here on the community forums, user_49v2tf! I'm sorry that you're hitting speed bumps while trying to activate your Peacock offer! Have you moved to a new address anytime recently, and is the offer