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Legacy capped plan — want to move to current unlimited plan + overage credit
I'm on a legacy Connect More plan with the 1.2 TB data cap and have paid overage charges two months in a row ($40 and $30). My $34/mo promotional discount also expires Oct 9, at which point my rate jumps to $84. I understand current Xfinity plans include unlimited data. I'd like to (1) move to a cur
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Billing
Good afternoon user_8qveqc. I can certainly understand your concern. I do have a couple of questions to better understand your situation, so that I may provide additional assistance. When was the shut off notice dated? If you set up the arrangement o
Shut off notice
My service is due to be shut off today but just I set up a payment plan with xfinity asst. for this friday. Will my service still be shut off?
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Customer service is complete failure
Due to a recent storm my Xfinity internet is no longer working. The outside line is completely fried due to lightning. I work from home and rely on internet service unfortunately Xfinity will not solve this issue until a service appointment can be complete 10 days from the day we lost internet servi
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Customer Service
Hello, @user_minnesota we will always provide the best possible support when billing concerns like this happen. We have seen this issue with apps such as Netflix happen for multiple reasons. Some examples of this include when apps are subscribed
Repetitively charged for a Netflix account I don't own
I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances. April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again a
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@Aconlo000 If your phone or app have updated recently, I would suggest the steps I took, in order, If android, go to settings > apps> scroll to Xfinity> click storage and clear cache and then data> then uninstall app> reinstall app an
Cameras Night Vision
I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success
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Good morning @Jonothon78. Did you make any recent changes to the equipment you have?
New set top bix
On the old cable box using the remote, I could jump ahead 30 seconds or jump back 15 seconds by using buttons on the remote. Now it jumps ahead five minutes and just back five minutes. Is there a way to change this back to the previous functions?
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Balance transfered from account that isn't mine
I moved recently and my most recent Xfinity bill included a balance transferred from another account. However, I paid off my remaining balance at my old address two months ago. I have not been able to connect with a live agent to resolve this and I am very frustrated. The account number is [Edited:
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Billing
Hello, @Allo1973! We may have to submit a ticket to our Serviceability team if we cannot confirm all the current details in our billing system as things stand today, but we're always more than happy to help however we can! Could you please send our t
Request for Underground Internet Service Installation – New Construction
Hello, I am currently a customer and have Xfinity internet services on another address, the idea will be to move my service to this new address and I need to request information regarding Xfinity Internet service for a newly constructed home. The property is located at: [Edited: "Personal Informatio
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Frustrating Experience Rescheduling My Service Transfer
I am hoping someone from Xfinity can review my recent experience because it has been incredibly frustrating. I originally scheduled a service transfer for July 11 using the Xfinity app. Later, I needed to reschedule the appointment, so I contacted Xfinity through chat. Instead of simply changing the
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Customer Service
Missed peacock sign up 90 day window,
I missed the 90 day window to sign up for peacock. Now It does not populate for activation and I cannot find it after following directions In other people's posts on here.
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Customer Service
Hello Ill_usa.Ca, thanks so much for taking the time out of your day to let us know about your recent experience! It’s easy to submit kudos or a thank you about one of our products and features or one of our employees. Email us at thx@comcast.c
Customer Service Praise
I had the most positive & impactful customer service experience this afternoon. You will have to forgive me but, I think the Woman's name was Cat? Or Katie? I truly apologize, but I do remember that she was working from Indiana! I received my Wi-fi upcoming statement as usual to my email & found tha
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user_15a639, We can certainly understand your frustration, especially when you're experiencing ongoing service issues. While our team here on social media assists customers through public and private messages, if you'd prefer to speak with someone
talk to a live person not some AI [Edited]
how to connect to a real person? not some wanna be AI [Edited: "Inflammatory"] [Title Edited: "Profanity"]
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I have had the exact problem for 2 days now. Tries to load email but comes up with no entries. May be throwing an error just before display but flashes so fast there's no way to read it. I can access emails using Google Chrome. I have re-loaded the x
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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I keep seeing posts from Xfinity asking for information about the errors. It’s all in the thread - all they need to do is READ it!
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Is it still going on ?? Ah…. Look at all most recent comments. What do you think? LOL! Okay I’ll play. Yes it’s still going on, as recent as this morning (July 1st) on my TV. As for details on devices and steps taken p
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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advanced security
I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou
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Your Home Network
user_mg307. I’m sorry you’re dealing with this, and I appreciate all the steps you’ve already taken. Since the issue continues after reinstalling and resetting, it may be related to a recent update. Try toggling Night Vision on and
Cameras Night Vision
I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success
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user_k23dj1 Thank you so much for stopping in for help with being billed for a modem after it was returned. We would be more than happy to look into the charge for you. In the future, only 1 post is needed to get assistance with your issue. Dup
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Modem charge
Why am I being charged for a modem that was returned.
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