Skip to main content

Can't find what you're looking for?

Ask a question

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.8K)

Most Recent
Selected Most Recent
D
Do better.

This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br

Question

 • 

Customer Service

15

1

0

U

@XfinityThomasD​ Thank you, but going through the virtual assistant didn't allow me to choose the older model RX11. I found the newer XR15 hard to push the buttons and a recent replacement XR2 doesn’t have voice control. 

user_x3rpaj

 replied 

6 hours ago

 to the conversation: 

0

U
Ordering remote

I need help ordering an XR11 remote

Question

U

Yes you get charged $10 for every cable box you have. We have 3 TVs and got rid of all of our boxes since the Xfinity App was available on all of them.  Had to replace one recently, went from Samsung to TCL and found out later that the Xfinity

user_4i3nki

 replied 

8 hours ago

 to the conversation: 

0

U
Request for Xfinity Stream App Support on TCL Google TVs

Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu

Question

@XfinityJustinM​ I can’t email the places I am having the most trouble with and I don’t know the email addresses they are coming from because this times I am sure this is happening is when they are emails for two factor verification so I can log in t

NasusN

 replied 

23 hours ago

 to the conversation: 

0

How do I get help with email?

Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast

Question

Greetings, user_8lpltx! We appreciate you bringing your recent cancellation experience. If you still require further support with this billing refund matter, please let us know, as we would love the opportunity to ensure you have been taken care of.

XfinityNatalie

 replied 

1 day ago

 to the conversation: 

0

U
Credit

My credit card was compromised and I have a new credit card number for you

Question

Hi @user_4ocqv8, thanks for reaching out on our Xfinity Forums. Sorry to hear the internet service is not working after your recent move. Have you tried different coax outlets to try to activate the service?

XfinityAbel

 commented 

1 day ago

 to the conversation: 

0

0

U
My service is not working

I just moved and my internet not working

Question

Hi there, @user_smp56d! Thank you for your patronage over the last 22 years. It means a lot to us! I am sorry to hear of your recent experience and glad to further help with getting your feedback to the right place. That will be fully investigated so

XfinityRay

 commented 

1 day ago

 to the conversation: 

1

U
Reps would not take no for an answer

The Xfinity chat bot told me to call 1-800-934-6489 for the status of a refund i was waiting on. When I called the only options I was given was for new service or other. When the rep picked up, I let them know want to check on the status of my refund and they proceeded to try and sell me some kind o

Question

@user_d6r71u​ I would like to be able to read my email https://connect.xfinity.com/appsuite  <-----  try here.  If that doesn't work, post back here with more details. And, btw, you don't need to make new posts like you did.&nbs

Again

 replied 

1 day ago

 to the conversation: 

0

Comcast email

Comcast email app disappeared

Question

U
Website error trying to access Xfinity ID and Security: "A rendering error occurred: Cannot read properties of undefined (reading 'trim')."

I have multiple accounts and service addresses tied to my email address. For my primary account and home service address, I am unable to access the Xfinity ID and security page. Repeatable error across multiple devices (Windows 11 PC, Android tablet, iPad, iPhone) and multiple browsers (Chrome, Safa

Question

 • 

Sign-In and Account Management

13

1

0

I set up another machine with Outlook and the same issue occurred. It occurs to me that the folder that contains emails going back to 2014 that I mentioned in an earlier post was set up sometime in the last couple years, so the mails in there, though

leojn

 replied 

1 day ago

 to the conversation: 

0

missing email older than two years

How can I resync my imap email to my windows outlook client because everything older than two years is missing

Question

Hello @user_kd59v1, thank you for taking the time to leave a post. Sorry this happened to you. What you went through sounds incredibly upsetting and frustrating, especially given how convincing those scammers can be. Being put in that position and th

XfinityMarshante

 commented 

2 days ago

 to the conversation: 

0

1

U
Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

Question

U
Sequium Debt Collection

I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm

Question

 • 

Customer Service

20

1

0

user_pib7pg, Thank you for reaching out and creating a new post. I understand you upgraded to our plan with downloads up to 2 Gbps, but you are seeing 1 Gbps when testing on your devices. If you complete a speed-to-gateway test outlined here htt

XfinityVianney

 commented 

2 days ago

 to the conversation: 

0

4

U
Internet speed

I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps

Question

U

I’m reading multiple posts out here with very similar issues. Makes me think it might be an issue on your end

user_7vngt4

 replied 

2 days ago

 to the conversation: 

0

U
Disney+ and Hulu Activation Button Missing and status is blank

Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!

Question

U

@XfinityRichard​ hello, I need to update my last name as my legal last name has changed recently. I am still the owner of the account though. Thanks.

user_7qzi5a

 replied 

2 days ago

 to the conversation: 

0

U
Name Change / Direct Message

How do I send a direct message and to who for name change documents?

Question

U

Yes, I have tried logging in with both Comcast email and alternate email. There are many forum posts here regarding the known issue of not receiving an activation email and also having no ACTIVATE button visible on the Your Xfinity StreamStore subsc

user_3hgec7

 replied 

3 days ago

 to the conversation: 

U
Activate Disney+ Hulu Bundle

There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions

Question

Can't Send Email: Policy Violation?

I'm sending emails from my desktop computer on the Xfinity Connect web site. I don't have any mobile devices, just a landline phone and a desktop computer. I don't have issues receiving emails, and I'm able to sign in to my Xfinity account without any problems. I'm not sure why I get this on the Xfi

Question

 • 

Email

15

0

0

U
Comcast/Xfinity internet service is down again

Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim

Question

 • 

Your Home Network

46

1

0

@user_l1hopt Thanks for adding to the thread. Seeing the calls onscreen is important. Have you rebooted the modem and the cable boxes in the home recently?

XfinityBenny

 replied 

3 days ago

 to the conversation: 

0

U
My caller ID does not display on my TV

The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do

Question

U
Deliberately throttling my speed

I have discovered Xfinity is deliberately throttling my speed. Any upload over a few MB fails unless I connect to a VPN. And recently, my download speeds are around 5Mbps unless I connect to a VPN, where they become 60Mbps. This, apparently, is a known tactic by Comcast/Xfinity. I will be cancelling

Question

 • 

Your Home Network

16

1

0

forum icon

New to the Community?

Start Here