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Issue/Complaint
Hi, I want to apologize for this long email in advance, but I have just become extremely unpleased with my recent experience with the customer service provided by Xfinity. This morning, I decided that I was going to move forward and cancel my xfinity services, as I found much better pricing and serv
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Customer Service
The Xfinity “safe sender” list is useless to me because if I use it as a filter, emails from anyone noted on the list or sent to spam. This issue only arises for me when I try to forward posts on X to friends or even to myself, Which makes absolutely
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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Account Number for Xfinity Compromised
My Liberty Bank account number for Xfinity has been compromised. Former account number [Edited: "Personal Information"] is now frozen. It has the grand total of 94 cents. The new account number is [Edited: "Personal Information"]. It has a substantial sum of money in it. I will close the 94cent acco
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Customer Service
Posts with images get "privatized" until the images are reviewed by the Forum Admins. The text came through in the Notification email I got, but the image(s) did not. There may be a technical problem with them. ... Netgear CAX30 ... Plan: 2 Gig Un
Are these levels ok?
Cable Diagnostic Status: Good Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info. Internet Access: Downstream Status: Upstream Status: Refresh Save Cable Diagnostic Info Frequency start Value This
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I need to talk to a live person with a heartbeat not AI [Edited]
We never get the speed we are paying for and now have had several disruptions in service over the last 3 days. This is after they did recent service "upgrades" in the area in the last month. I work from home and can not continue with the service interruptions. How can I speak with a real live person
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Customer Service
@user_9xsp1l Our team can take a look at your recent camera order. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "Direct Message" to Xfinity Support:Click "Sign In
Cameras.
I never received my cameras and im being charged for it on my bill. UPS doesn’t deliver where I stay.
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the on going saga of comcast could care less... We do want to assist, and we already have you on the fastest path to get in contact with the Xfinity Mobile Executive team. They must work these tickets in the order t
URGENT – Unauthorized Line & Refusal to Unlock Insurance Replacement Phone – 4 Tickets Closed Without Resolution
To: Xfinity Mobile Executive Support / Legal Compliance Date: February 20, 2026 From: [Edit: Personal Information] I am writing to demand immediate resolution regarding an insurance replacement phone (Flip 4) that Xfinity is holding hostage due to gross agent error and policy violations. Despite fou
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user_ghiure thank you for using the Xfinity Community Forums page to reach out regarding your recent technician experience. I would like to look into the concerns with accessing your fully included package speeds together. Can you send over a direct
Tech came out service was worse with new modem only seeing about 68mbps speeds
Recently a representative call and said we could get a "free" upgrade to the xfi gateway from my old Arris modem, because it was not able to handle the new speed.. We were upgraded from 800mbps- to 2000mbps and were sent a "new" xfi modem to handle the speed Unfortunately it was much slower and less
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@XfinityJanelle The app has worked in the past. This is recent. I am able to log in when I reset my local data on the box, but then it hangs, leading to me trying to restart the app, and then the error resumes. So the boxes are compatible with the
SiriusXM not working error APPS-04036
I have tested SiriusXM on my phone, on my Google Assistant, and on a Roku streaming TV, and have ZERO issues with using the app/service. This all is an issue with the X1 boxes in my house. I try to boot up SiriusXM and get an error of APPS-04036. No other services do this... Just this one app on the
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Arris S34 Reprovision - Post-Lineman Fix
Hello! I have an Arris S34 on Gigabit. A recent Comcast lineman fixed some neighborhood issues (some T3s resolved). Requesting a re-provision of my modem for fresh profile eval. Thank you!
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Your Home Network
@EG I am writing to formally escalate a concern regarding my account and recent interaction with your Digital Care Corporate team. I have been a loyal Xfinity customer since 2013 and am currently a Platinum Rewards member. I am over 70 years old and
Formal Complaint Regarding Excessive Charges on Account Ending in
Dear Xfinity Customer Relations, I am writing to formally express my disappointment and concern regarding my account ending in . I am over 70 years old and have been paying over $100 per month for the past several years for internet service only. As a Platinum customer, I have remained loyal and con
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Serious Wifi calling issues/Receive Link Speed degrades to 6Mbps?
Since "upgrading" our speed to 300Mbps and installing the new XB6 gateway last October, we are experiencing three major problems. We have contacted Xfinity at least 15 times, during which numerous recommended "fixes" were suggested (including replacement of SIM cards in both phones, bouncing gateway
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Network
user_6uvj5l thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had a less than savory experience over the phone recently, and I would like to turn that frown upside down. What was the initial reason f
Disgusting customer service
In addition to being on the phone for hours your customer service representatives even have the audacity to insult a customer of more than 50 years by asking them if they even know the meaning of the word " verification". I was speechless.
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Change recent plan. Remove smartphone
Change recent plan. Remove smart phone
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Customer Service
@XfinityVictor wrote: "... we recently changed to yahoo as the email provider ..." You really should note that SOME email addresses have been moved to Yahoo, and that, although migration was initially presented as a requirement, in recent weeks Comc
I need to speak with a tech concerning my email
I cannot send or receive emails and all of my emails since August of 2025 has disappeared
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EPON Fiber. I found some posts on Reddit that suggest COAM is on a future roadmap. Just no timeline as of yet.
Why Can’t Fiber Customers Bring Their Own Equipment? A Technical Discussion
I’m hoping this question can be considered from an architectural and product perspective rather than just a support standpoint. Historically, with DOCSIS, customers could provide their own approved equipment because authentication and provisioning were handled at the network level, not tied to a spe
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Hanging Wire
Hello - There is a wire that has come loose from its restraints due to the super windy weather recently. It's not interfering with vehicles or people as it is installed very high. However, it bangs against my windows when windy and three wiring doesn't seem secure at all and might fall/lose more res
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Customer Service
I appreciate you letting us know you're experiencing something similar Ben1947 👍 Are you able to send emails to this person when not forwarding posts from X?
Email Non-delivery report received
I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:
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user_46oofv Thanks for reaching out to us for help with getting someone out to repair a downed line for you due to recent weather and a tree taking them down. We can certainly help with getting a repair request in for you! Can you send us a dir
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Communication cable torn off of our house
This blizzard caused a tree to fall and rip some power-lines and our communication line out of our house. The Eversource team is here and identified the communication cable is damaged. I have pictures. I need help!
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