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HELP, MY INTERNET KEEPS DISCONNECTING EVERY 20 MINUTES
I just want my internet connectvity fixed. I signed a five-year contract with Xfinity at about $85 per month expecting reliable internet service. Instead, I've had two weeks of spotty, intermittent internet that drops every 20 minutes. That's not the service I agreed to pay for. Three field technici
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Your Home Network
Assistance with resolving property damage claim from recent Xfinity conduit install.
Conduit install on the corner of [Edited: “Personal Information”] recently. Just noticed a broken sprinkler line that has washed away soil and exposed the line and the Xfinity conduit lines. It appears the conduit broke the sprinkler line.
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Customer Service
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Xfinity Stream App
Using Xfinity Call Guard (Answered)
Xfinity Call Guard is available for no cost to Xfinity Mobile customers on Mobile Plus or Premium Unlimited mobile plans. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of the app for the best expe
Articles
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cstTest
Request for Fair Pricing/Review of Customer Pricing Policy
I am writing to express my disappointment with my recent experience regarding Xfinity's promotional pricing. I have been a Comcast/Xfinity customer for over 20 years and have consistently paid my bill on time. After a few recent interaction with Xfinity support over the phone, I made the difficult d
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Billing
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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Billing
bazillio. I understand that this is not the outcome you were hoping for. The account has been reviewed by our corporate escalation team, and they determined that the recent increase was the result of the expiration of a 12-month loyalty discount. The
26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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Good afternoon @user_rew6bl, and thank you for reaching out on our Community Forums regarding your concerns about your recent plan change. We appreciate you bringing this to our attention. I see that you mentioned the monthly cost is higher t
Wrong Information
I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]
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Recent Internet outage troubleshooting
I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause. I am looking for the outage history for my address. Thanks
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Customer Service
I want to dispute a service charge
I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi
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Billing
user_n97nl8 Thank you so much for reaching out for help with your recent installation. We would be more than happy to help look into the placement for you. Could you please provide an image so we can get a better idea of the work needed? As for the i
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
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The recent update from Roku cause all 6 of our Rokus to not work with xfinity stream, but works on other apps. We spent 2 hours online with Roku and jumped through all of the hoops and they said it is very likely an xfinity issue. The upgrade
Xfinity app on roku will not function
Despite following all instructions to fix this problem, the xfinity app does not function on 2 of our 3 ROKU units. My internet signal is excellent, one of the problem tv's is hardwired to the xfinity modem. I can get much of what I want on FUBO and am about to get rid of xfinity tv, as it is too ex
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Hello user_9tqdp3! I'm sorry to hear about the recent passing in your family, and if you're currently experiencing something similar, we'd love to help. To get started, please send us a direct chat message with your full name, the name listed on the
Device confirmed unlocked/paid-off in-store, still carrier-locked on activation — original owner passed away, backend ticket open
An Xfinity retail store confirmed via IMEI lookup that the device is unlocked, fully paid off, and not reported lost/stolen/fraudulent. However, I cannot activate an eSIM from any other carrier — I’ve tried Mint Mobile, T-Mobile, and Google Fi, and all three fail with a “locked to carrier” error nam
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user_r9plor That is a great question. Thank you for reaching out for help with the increase on your recent bill. I know anytime a bill is not what I expect, I start looking more into it, so thank you for stopping in for help. To start, we do offer a
Billing
Why is my bill so high this month? Also how can I lower it. I believe its only for the internet. Let me know that ks
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Good day user_7owq9c, and thank you for dropping by our community for help! I know how important it is to make sure you have the most updated equipment at all times, so I'm sorry to hear about the recent mix up with receiving your same model of modem
Equipment Retun Label
I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou
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Good day user_5c7k08 👋 Thank you for joining our community! I know price increases are never anything we want to see, especially when they come out of nowhere. We never want price increases to come unexpectedly, which is why we always include the en
pricing increase insane
i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.
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Subject: Formal Escalation Request — Ticket ------ — Billing Increase, Unresolved Retention Request, and Case Manager Conduct Dear Xfinity Support, I am writing to formally escalate an unresolved issue involving my account billing and the handling of
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26-year customer: Recurring price increase and request for loyalty rate
Dear Xfinity Support, I am writing to formally address a recurring issue with my account billing. I have been a loyal Xfinity customer for over 26 years. My billing rate has once again been increased, this time from $34.50 to $59.00, without any advance notification or change in my service needs. Th
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