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Hello, I am requesting assistance from the Digital Care Team to review and reverse a technician visit fee charged to my account following recent storm damage. Summary of Issue: Root Cause: A storm damaged the main exterior Comcast drop line/utility wire feeding into my house. Service Performed:
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Your Home Network
No Xfinity Store at appointment location - "Jefferson Square - Seattle"
When I received my appointment confirmation today, the automated system said I had an appointment at "Seattle, WA - Jefferson Square". Unfortunately, there is no Xfinity Store at Jefferson Square. The Xfinity Store is located at "Seattle, WA - Westwood Village". I did find the right store eventually
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Customer Service
There are now multiple pages of posts. This surprised me as well.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Billing Dispute: Request to Honor Executive Customer Relations Pricing Commitment
I am requesting assistance from Executive Customer Relations to resolve a billing discrepancy regarding a pricing commitment. I received verbal confirmation from an Executive Customer Relations representative that my 150 Mbps plan would be locked at $17.49/month through November 4, 2026. Although a
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Billing
Thank you for responding and I apologize for the multiple posts. I'll send a direct message and I'll be glad to delete one if helpful/possible etc.
Urgency: Line Reactivation due to Port out Pin delay 3+ days
I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s
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We appreciate your patience, @nwgirl73, and I want to thank you for making these posts. Depending on the board(s) used, some posts may not get addressed immediately, so we ask that you refrain from creating multiple posts for the same concern(s). I'v
Urgency: Line Reactivation due to Port out Pin delay 3+ days
I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s
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Greetings, @user_ddm5j7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Peacock subscription. You have definitely come to the right place for assi
Merge my freestanding peacock subscription back to the free Diamond rewards status with Xfinity
Recently I turned on Peacock, and was prompted to subscribe. I have been a Diamond rewards status level member since 2009. At what point did Peacock become an “add on” channel, and of what I am reading correct, and I am eligible for the free stream due to my Diamo d status, how can I merge the two s
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user_dprakv Thanks for reaching out to us for assistance with your Xfinity stream app issue on your TV, wanting to provide feedback about your internactions so far, and confirm the account is provisioned correctly for you account after a recent move.
Diamond Customer - Unresolved Xfinity Stream Issue and Support Complaint
I am a Diamond-level Xfinity customer requesting assistance from an Xfinity employee and escalation to technical support. My new Samsung TV cannot load Xfinity Stream content. I have received errors SDI 0001, TVAPP-0001, TVAPP-00500, and TVAPP-00611. I spent 1.5 hours troubleshooting, followed by an
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Nighthawk CM3000 connection keeps dropping over and over
I purchased Netgear Nighthawk CM3000 in April and have it connected to Netgear Orbi mesh system with motorola MOCA adapters. I upgraded to Nighthawk after getting 2GB plan from Xfinity. My system had been working fine until this week when I experience multiple dropped connections a day. I have reset
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Your Home Network
First, thank you for responding to my question and trying to help me. I haven’t tried using any other device. I just tried on my iPhone but when I select an email , there isn’t any printer icon there so that won’t work. I haven’t tried my laptop beca
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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Cable Card Activation
While I understand cable cards were retired in 2024 and there is limited support, it appears based on current articles there is still the ability to pair, however none of the support personnel even seem to know what a cable card is and therefore I am not getting transferred to the correct team. I ca
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X1
Intermittent TV Dropouts – In-Home Tech Confirmed Degraded Signal at Tap (Line Maintenance Needed)
Hello,I am experiencing frequent, severe signal drops affecting my TV service multiple times every single day. This issue has been going on for a few months. Have already replaced the cable box and had an in-home technician come out to our home. A standard Xfinity in-home technician recently came ou
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Customer Service
DM has been sent. Given all the posts about folks having issues with Stream, I hope someone within your company can discover what is causing so many problems and fix it. It is clear that the issue is not on the subscriber side, but is a system
Error tvapp-00209 after changing channel lineup
Recently had to make changes due to promotional ricing ended on my account. After the change, the xFinity Stram app on my ipad no longer functions properly. the app opens, but when I click on ANY channel I get error tvapp-00209. Here are the steps I have done so far: 1. restarted the ipad 2. restart
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user_x40bds, I understand this option worked out for you. Let us know if you have any follow-up questions regarding your account or any recent changes.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Repeated Unauthorized Xfinity Mobile Charges After Cancellation. Multiple Refund Promises. No Resolution.
I cancelled my Xfinity services in May 2026, yet I have since been charged FOUR separate times for Xfinity Mobile services I never authorized. Despite contacting customer support repeatedly, I have received no refunds, and the charges continue. After the first two charges, I spoke with an agent thro
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Billing
user_hx5ndp, Thank you for creating a new post. I'm sorry to hear you've had some trouble getting the help you need. I understand you want confirmation on some recent changes, and I'll be glad to help. I ask that you reach out privately so we can cov
You constantly email about sharp increases in my internet plan
PLEASE CONFIRM THE FOLLOWING. Early this week I locked in five years of a 300 mbps at $45 per month. I also switched my phone fro T-Mobile to Xfinity.Since Xfinity [Edit: Inappropriate Language] everything up, I MUST HAVE EXPLICIT CONFIRMATION THAT MY OLD SERVICE IS TERMINATED AND MY NEW PLAN IS IN
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Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution
Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold
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Devices
Good morning user_63zlv0. Send us a direct message, and we would love to help investigate things for you. My teammate Amanda had provided the steps on how to send the direct message yesterday in a reply to one of your previous posts.
RE: YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Same cluster, same problem here (Broward County, FL). It's not just .26. 50.151.220.21, .24 and .26 all ignore TCP 443 from my connection. Ping to them works fine at ~12 ms, the SYN just never gets answered. It breaks Play Store downloads too, not only YouTube. Android resolves rr9.sn-bvvbaxivnuxqjv
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Greetings, user_a4lovh! We appreciate you bringing your billing issue to our attention. We would be more than happy to help rectify any billing concerns regarding your recent equipment return. Please send us a direct chat message with your full name
XfinityNatalie
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11 hours ago
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Bill
Why I'm I getting a bill when I had modems one day took it back cause it did not work
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