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VPN Disconnecting
Hello, My VPN disconnects during uploads when connected via WiFi on my Xfinity XB7 router. Key findings: Issue occurs ONLY on XB7 WiFi (both 2.4GHz and 5GHz) Wired connection works fine Using a Netgear extender as AP works fine Other coworkers with Xfinity XB7 and XB8 routers report same issue, thou
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Your Home Network
BUYER BEWARE
I recently upgraded from 1GB speed to 2GB due to a promo where it was the same price. The issue: even after upgrading, my modem would only spit out less than a GB in speed. I called Comcast and the rep says there is definitely and issue and says they are scheduling a technician to come out, without
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Customer Service
Thank you for working with our team to get your service issues resolved. We are glad we were able to provide some compensation for the recent days you've had issues. Don't hesitate to use the self-service option through the support center for request
Slow service and extreme packet loss since "work to enhance the network in your neighborhood"
Hi there. Ever since "work to enhance the network in your area" in the early morning of Thursday 1/22, my Xfinity services have been nearly unusable. Prior to this maintenance work, they were acceptable and the issues below did not occur. Since the work, my service is very slow. Websites load very u
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"$5 off a Fandango Movie Ticket to see The Super Mario Galaxy Movie" code no longer working
The recent $5 Fandango promo code to watch The Super Mario Galaxy Movie no longer is working when purchasing tickets on Fandango.com. I'm under the impression that we have until April 8, 2026 to use the code. I'm very disappointed that I'm unable to use the code to purchase the movie tickets! The Te
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Customer Service
user_y5c0wa, Thanks for allowing us to help you get an appointment to repair the line recently. It has been a pleasure working with you. We hope you have a wonderful rest of your week ahead!
Looking for updates on repair to a cut line
Landscapers cut me and my neighbors internet line. I reached out to customer service and they made an appointment for today for a technician but I have nothing on my portal to check the status
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Billing issues and military benefits
I have been chatting with, on the phone with and been in the xfinity store for my most recent orders and have been having issues get everything straightened out. I used to have xfinity now internet service. I have now moved over to Xfinity Internet 300MBPS for 5 years for 40 a month. I have setup au
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Billing
@Luckycharmstreams Thank you for providing feedback on your recent Xfinity Mobile concern. Our team would love the opportunity to assist. We see your direct message already and will continue the interaction there. Please be reminded that send
Xfinity Mobile Supervisor
I have been a very long time customer of Xfinity and Comcast and I’m very displeased by how I’ve been treated this year. We discovered that for a year and a half I was overcharged on my bill for a Phone trading credit that I never received. The total came out to almost $800 plus taxes. I think she s
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The overhead line has been there for 40 years. Tree limbs from a recent windstorm are pulling it down dangerously close to the power lines. Internet service cuts out several times a day; modem looses signal and takes 3 to 4 minutes to reset (loops hu
New member with a service problem
Having trouble getting a service appointment for the outside service drop. Was directed to go here for help, so here I am. This is my first posting to get started.
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remove xFi Complete
I want to remove XFi complete from my bill, I don't need it. I can't seem to find a way to DM support, as is suggested in other posts. Can you please remove this for me>
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Billing
@user_xkqce3 We are glad to see you had a great interaction with one of our representatives recently! To ensure that interaction is recognized appropriately we would have you fill out this feedback form which goes to our SVP's team for customer servi
Review of Customer Service Interaction 03-23-2026
I recently called Xfinity to have my service disconnected due to unfortunate circumstances. I recently lost my job and will be living out of my vehicle, and subsequently, don't need internet services right now. I spoke on the phone with Chris, and I wanted to leave him a fantastic review, but I hung
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@user_myaw9i This was a very recent change as customers were not able to upgrade them when the plans first launched. Are you able to send a screenshot of what you are seeing when you access the SteamStore?
hulu disney bundle with no ads
I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic
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Hi there @user_rt00ar Thank you so much for reaching out on our Xfinity Community Forum. Our retention department can only be contacted by phone, but we are also live agents and are happy to assist. Have you noticed a recent spike in your bill?
Customer Retention
Hello, How do I get in contact with a real human from customer retention? I feel like I am paying too much for low speeds. Every time I call 1-800-XFINITY, the automated thing doesn’t get me where I need to be. I’m getting annoyed with it.
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Complaint-
To Whom It May Concern, I am writing to formally file a complaint regarding ongoing billing misconduct and account mismanagement on my Xfinity account ending in [Edited: "Personal Information"]. Despite multiple prior escalations, my issue remains unresolved and continues to worsen. I am formally st
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Customer Service
@user_k6u6ul, We understand this new transition with the recent updates has made a difference with the audio feature. We will definitely provide you with an update once we receive additional information from our engineering team working on this curre
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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Dropped packets after recent network upgrades
One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap
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Your Home Network
Can’t get The Madodon to stresm on my iphone Paramount Plus Streaming app through Xfinity
I pay for Paramount+ Xfinity. I think it’s 1199 a month. I have no problem watching Paramount+ streaming program the Madison on my television. I cannot however get the same show on my iPhone Xfinity app I can get other recent shows such as the Rangers, etc.. What am I doing or wrong?
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Xfinity Stream Website
Hello - I am following up on my message from a couple weeks ago. I have now ended my service at my older address. While my account appears to still reflect that I am a Diamond member, I lost access to Peacock as soon as service was ended at the old a
Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account
Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member. I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and link
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Hi there and welcome to Comcast @user_cuq9sg. Thank you so much for reaching out to us regarding your recent issues you had with your service. You are in the right place and we are happy to assist you today. Please send us a direct chat message
Credit for home call
Got a new xfinity modem. Had problem getting landlines phone to work. Xfinity tech in Egypt could not solve problem and set up a home call. The problem waS solved. Technician also fixed some outdoor wiring issue. I was charged $100 because a technician in Egypt could not help! I was told by two diff
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bertclo Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to here that you have been having these consitent issues with your TV box and we are here to help. Is this still an ongoing issue even aft
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X1 box freezes
My X1 box intermittently freezes. The freeze typically lasts about 30-60 seconds. The screen will then refresh. The voice remote doesn't work either. Other regular boxes in the house work fine. I've replaced the X1 box a few times and still have the same problem. What's the problem and what's the fi
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