I am hoping someone from Xfinity’s corporate support team can finally help resolve this. Several months ago, I returned an iPhone worth approximately $700 using the prepaid USPS return label provided by Xfinity. I followed Xfinity’s return instructions exactly. I did not choose the carrier, purchase

I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity

I am requesting a formal review of the repeated Internet service interruptions affecting my account. I work from home and reliable Internet service is essential for my employment. Over approximately the last month, I have experienced multiple interruptions, several lasting approximately 3–4 hours or

Since an outage at my address in early September and the line work that followed, my connection has had repeated short dropouts. Video calls freeze and drop, and general browsing is slower. Service was stable before the outage. I ran a 10 minute test on 2026-09-10 (11:16:57 to 11:27:01 PDT) pinging

Hi — I’m following up on a 1-month credit that was promised during a call in an earlier month. During that call, I was advised I would receive a free month due to an account/payment-system issue that prevented the xfinity teams from getting into the initial payment screen for my account. I’ve review

Account Number: Ending in [Edited: "Personal Information"] Name: [Edited: "Personal Information"] Service Address: [Edited: "Personal Information"] Hello, I am contacting you to permanently zero out the invalid balance of $92.00 currently showing on my account and have this closed once and for all.

I own an Arris SURFboard S33 and I am on 1 Gig Plan. Upload was previously around 70 Mbps. After a recent plan change and new equipment it dropped to 5 Mbps and has stayed there. Download is unaffected and tests at expected speeds. Tested with a PC wired directly to the modem, with my router and all

I need the three previous months internet statements. I have used every option I possibly can on the app and mobile desktop and I cannot find any previous statements in the billing section only one most recent statement is available how in the do I get somebody to support me in getting my statements

For about 1–2 years, my internet connection has had frequent ping spikes, jitter, and packet loss, confirmed through speed tests, bufferbloat testing, and in-game network diagnostics. Despite many support calls, multiple technician visits, and a recent plan upgrade, the issue is still unresolved. I'