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@XfinityBenny I haven't tried this, but I checked last night & the list of movies under an actor is back to normal when I click on "most recent" & "free to me". I checked again today & it's still good. I don't know what made the movies g
Movies in list are all scrambled / mixed up.
I click on an actor to see what he / she is appearing in, click on view all, go up to "Filter" & click on "Free" & "English", then go to the right to "Sort" & click on "Most Recent". Most Recent would show movies that are newest and scroll down to the oldest. Something seemed to have happened at our
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Installation fee after a service call.
I moved my internet service on Sept. 17. Everything worked fine for one week, then it stopped working on Sept. 26. After troubleshooting with tech support by phone, I was told a technician would need to come to my home. The technician came on Sept. 28, and said that for some reason the ID number on
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Billing
How do I unsubscribe from notifications to a thread, such as this one? I posted a comment months back, and now I’m getting an email notification every time someone posts to this thread.
Your Xfinity account is already linked to another Peacock account.
I transferred services from one house to another. Peacock access was included as part of my internet subscription at both houses. However, when I try to activate Peacock I receive the error "Your Xfinity account is already linked to another Peacock account." These are the steps I take: Login to xfin
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Comcast, this issue is certainly well documented and described in numerous posts. As it's seemingly isolated to one platform (Windows PC web browsers) it should be easy to debug and fix. I note that this problem is approximately 3 to 4 weeks old. If
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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@user_tl9t8x I wonder if there are any similarities in our situation. Are you aware if the infrastructure in your vicinity has been upgraded recently? If so, you would have received notifications to that effect. My problems seem to have started when
New DVR Recordings Not Syncing
I have been trying since this past Saturday to get a problem resolved regarding my DVR service. The problem concerns recordings that are not being saved in the Cloud. I have spoken with numerous phone agents, both Tier 1 and Advanced Support. The agents attempted to troubleshoot the issue numerous t
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Peacock won't activate due to recent move
"I have a brand-new Xfinity account and am trying to activate my included Peacock subscription. However, my Peacock email was previously linked to my old, closed Xfinity account. I am permanently stuck in an activation loop giving me error code PPG_0017_229a179. The digital portal says 'Activation R
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Customer Service
Inconsistent Information when moving
I want to share my feedback regarding my recent experience trying to arrange internet and T.V services for our new home, while coordinating the cancellation of services at our current home. I spoke with a sales rep on the phone who offered me a very competitive five-year new customer promotion for i
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Customer Service
@user_41yu85 Where were you looking to verify your order? If we're unable to direct you to the location for pending orders or you confirm the correct path our team can take you into DMs and dig deeper into your recent order.
New phone order
Hey! I thought I pre-ordered the new iPhone duo. I know it is in back order. But I can’t find anything in my account that is showing where it’s been ordered. Can you double check for me, to see if I need to order again. Thinking maybe I didn’t complete the sale or something if it’s now showing on my
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@XfinityJeffB Fine, but you can understand why your subscribers are upset. Reading through all the related posts on this issue, one reads the same non-functional solutions being offered by the Xfinity team. It's a little insulting that I'm told to cl
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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I am experiencing the same thing. I did submit a review about a recent online chat that I found very frustrating - are the bots revolting and not allowing me to achieve my goal of discounted movie rentals?
Sorry, you’re not eligible to redeem benefits
I'm a diamond member but when I go to membership benefits in the website is says "Sorry, you’re not eligible to redeem benefits". How do I get this fixed?
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To all Xfinity employees: Don't take this the wrong way, but hasn't anyone from Xfinity tech support attempted any the suggestions you mentioned? I mean, there are about five or six posts in this forum on this "change tab/focus/auto logout" issue wi
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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If you read the first post, it says the environment is Windows 10 and Firefox, which is the same case for me (xfinity.com/stream). It is on a PC, not any app or "Firefox streaming device". There is no app to reinstall. Additionally, the
Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox
Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit
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Got it! That was still fairly recent, but I don't entirely know what kind of timing or guidelines are involved with those credit checks, if I'm being honest. Regardless, I appreciate you taking time out of your day to reach out to us, and I want to e
Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]
Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]
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Attempt to Resolve Billing Issue and Unresolved Fraud Claim
I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg
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Devices
Recurring internet connection and speed issues, need engineer to check tap or line side
Download speed is often far below the 2000 Mbps plan, and the modem points to a line fault impacting downstream channels 29 to 31 (frequencies in range of 620 to 632 MHz). I use a Netgear CM2050V modem on the router's 2.5 Gbps port. History. This problem has recurred weekly since May. I have had cou
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Your Home Network
Good morning @Frustrated_User1k. Thank you for taking the time today to report your recent issues. Our team would be happy to look into things for you and get your internet working smoothly. If you could send our team a direct message with your full
Repair work falsely reported as complete
Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have
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Periodic extremely high latency and sometimes complete connection loss. PingPlotter shows problem occurs on very first hop.
Hi all, I'm currently experiencing periodic episodes of extremely high latency and even connection loss. Previously to around two weeks ago, my internet was fairly rock solid, getting no latency and very good speeds. Something happened around two weeks ago where I started to get random episodes of e
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Your Home Network
Repair work falsely reported as complete
Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have
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Customer Service
Disputing $337.72 Errant iPad Roaming Charges in Canada – Combined Account Notification Failure
Hello, I am writing to formally request assistance from a corporate employee to reverse $337.72 in international data roaming charges applied to my iPad line during a recent trip to Canada.My iPad is on an official Unlimited Tablet plan, which is tied directly to my core mobile plan and billed toget
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Devices
user_6mru57 Oh no! Thank you for letting us know you received the new modem you requested. With all equipment orders, we do need customer approval before they are sent out. Have you by chance made any recent changes to your promotion or plan? &
XfinityAmandaB
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Xfinity sent wifi equipment I didn't order
Was sent equipment I didn't order, what's up with that. Are you trying start charging fees for equipment I didn't request?
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