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@Rick441 @Again Last month, out of the clear blue and for unknown reasons, Comcast made the migration to Yahoo! Mail an option - for right now. This change was sudden and left a lot of people with confusion, but it has been confirme
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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Wire connection
With recent ice storm the wire that goes from the pole to the house is down due the heavy ice. I need a technician to come and fix the problem. Thanks
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Your Home Network
PS5 Connection Error and Poor Customer Service
I've been trying to fix this for months now at this point and it seems like Xfinity tries to blame it on my PS5 100% of the time, but every time I turn on my PS5 from rest mode, my XB8 and the onboard software flag it as "IP Reputations" threat and blocks my PlayStation from accessing all its featur
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Customer Service
Hello, @user_vw7hs6! Thank you for letting us know about your equipment shipment/delivery concerns by leaving comments on other posts. We've converted one of your replies into its own post in order to ensure the proper and swift handling of your part
Re: "Package sent to wrong address"
UPS said they delivered a package from y'all Feb 5th, but i never got it
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user_s88d6l Thanks for reaching out about your recent mobile sign up where the activation fee wasn't waived as expected. I would be happy to assist with getting that fixed for you. Can you send us a direct message with your full name, name of a
Mobile activation fee waived but still charged
I recently signed up for the free 1 year Xfinity Mobile plan which came with my 1G Internet service. It had the activation fee waived and I even have the order confirmation. But in the current bill I'm being charged $25 for the activation. Can you review and adjust it?
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@Again Last month, out of the clear blue and for unknown reasons, Comcast made the migration to Yahoo! Mail an option - for right now. This change was sudden and left a lot of people with confusion, but it has been confirmed that thi
Not Good -> Comcast.net Email is Moving to Yahoo!
First the Comcast Email app was done away with. Then Xfinity got rid of the remote App. Now they are not even going to host and operate their own email service as it's being handed over to Yahoo!, a company that has heavily censored peoples' comments on their articles starting during Covid/Floyd rio
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I know exactly how hindering it is to be without internet, much less for an extended amount of time, so I appreciate you creating this post for us to support you user_vhnfx2. It's never our intention to leave you without the services you need, and in
Internet restore update
I have been without internet for 2 weeks now with no updates on the app or through texts. Still says under investigation due to weather. Well, the weather has been cleared the past week. No ice or snow left, so where is my internet? Xfinity customer service phone doesn't work and just drops my call
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There is currently not an official workaround for the issues, @jonnady. With that being said, I have seen this work for customers recently. There is no harm in doing so, but it would be great to know if it worked for you. If you decide to move forwar
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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It's important to keep yourself and your account secure @user_ikqr8n, please avoid posting any personal information in public posts. For more information please view our Community Forum Guidelines: https://forums.xfinity.com/conversations/guidelines/
long term issue with my phone connection CALL ME at [Edited]
I NEED HELP getting my phone lines figured out!!! Long term issue and LOTS of complications. The account is for [Edited: "Personal Identifiable Information"] please contact me asap. This has been issue for over three weeks and many many many complications. LOOK up the account. My name is [Edited: "P
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jonnady Thank you so much for reaching out for help with your bridge mode on your XB7. Currently, there is a known issue with the XB7 and XB8 after a recent update, where the bridge mode settings are not available. Our teams are aware of the issue an
Bridge Mode section is blank in the admin page of xfinity gateway
I am having an issue with my XB7 gateway that no enable/disable button shown in the Bridge Mode section. I was on phone with xfinity support for one hour. They did re-activated the XB7 gateway. I have already switched "Admin tool online access" to "ON" in the xfinity app. Still no enable/disable sho
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Sell old equipment
I was using a Hitron CODA56 as my customer provided modem, until recently, we changed plans and now have an Xfinity provided gateway. Do I need to do anything to deactivate it from my account so I can sell it?
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Customer Service
Thanks for reaching out to us for help with getting your husbands name listed on the bill for you. Congrats on the recent marriage, and I'm happy to help! Can you send us a direct message with your full name, name of account holder (if differen
adding husbands name on billing statements/mail
recently married- looking to add my husband on our billing/statements so when we receive mail it has both of our names. i've already added him as a full account manager. please help! thanks!
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@Vincent- Recently, an Xfinity tech came by my house to replace all my hardware (modem-router, 2 tv boxes) because it's all part of their repair script when they don't want to go troubleshoot the actual problems on the utility poles. It's not their
2.4 ghz devices no longer connecting to xb8 gateway
For the past 12-18 months, my home network has been working flawlessly. I have an Xfinity XB8 (CGM4981COM) gateway and an xfi pod to ensure full coverage across my wide house; the gateway is on one side and the pod on the other. A significant portion of my network consists of roughly 30 2.4 GHz smar
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MB8611 restarting several times per day
I saw some posts indicating there have been issues with the MB8611 in recent years, and was wondering if that was ever resolved, or if I just need to buy a new modem. If anyone can share some insight, it would be appreciated. Modem is on software version 8611-19.2.18. Looking at the Internet Trouble
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Your Home Network
We all know Comcast will not be adding this channel anytime soon but I suggest you consider OAN Plus. Its a free steaming channel found on most popular streaming services. It has recent news reports and discussion
Channel Request: OAN
As an Xfinity subscriber, I want to access the OAN network to explore alternative viewpoints and content, enhancing my understanding and awareness.
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Hello user_342uet Sorry to hear about the recent increases to the bill. These were part of the annual rate increases that impact the broadcast and regional sports fees. As well as some equipment. We did recently launch some new cable plans that have
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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audio sync with streaming video
All posts I have seen do not fix my sync delay which is variable depending on the streaming channel. If you have this specific problem try this if you have LG TV. There is an advanced setting of "match screen and sound". Set this to bypass. There may be other TVs with a similar setting. Thanks Xfini
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Non-X1 Service
Platinum Membership Peacock Reward
I have been reading other posts trying to figure out how to get this offer, and everything I have attempted comes back with my account is not eligible for this reward. Is there something else I have to do to get this other than being platinum status?
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Customer Service
Thank you for detailing your recent experience, @user_svp0vw. I am saddened to hear that it was not very positive for you, but you have come to the rigfht place for help. We can troubleshoot your connectivity issues, and figure out where things went
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Complaint about misleading customer service
Customer service in response to persistent connectivity issues have been inept and unprofessional. 10 days ago I was told a new cable box was being mailed. It was never sent. Yesterday I was told by 2 agents that a technician would come to my home btw 2-4 today. Never showed and no contact. I then c
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