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@XfinityJustinM I can’t email the places I am having the most trouble with and I don’t know the email addresses they are coming from because this times I am sure this is happening is when they are emails for two factor verification so I can log in t
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast
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Hi there, @user_smp56d! Thank you for your patronage over the last 22 years. It means a lot to us! I am sorry to hear of your recent experience and glad to further help with getting your feedback to the right place. That will be fully investigated so
Reps would not take no for an answer
The Xfinity chat bot told me to call 1-800-934-6489 for the status of a refund i was waiting on. When I called the only options I was given was for new service or other. When the rep picked up, I let them know want to check on the status of my refund and they proceeded to try and sell me some kind o
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Website error trying to access Xfinity ID and Security: "A rendering error occurred: Cannot read properties of undefined (reading 'trim')."
I have multiple accounts and service addresses tied to my email address. For my primary account and home service address, I am unable to access the Xfinity ID and security page. Repeatable error across multiple devices (Windows 11 PC, Android tablet, iPad, iPhone) and multiple browsers (Chrome, Safa
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Sign-In and Account Management
I set up another machine with Outlook and the same issue occurred. It occurs to me that the folder that contains emails going back to 2014 that I mentioned in an earlier post was set up sometime in the last couple years, so the mails in there, though
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
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Hello @user_kd59v1, thank you for taking the time to leave a post. Sorry this happened to you. What you went through sounds incredibly upsetting and frustrating, especially given how convincing those scammers can be. Being put in that position and th
Sequium Debt Collection
I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm
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Sequium Debt Collection
I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm
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Customer Service
user_pib7pg, Thank you for reaching out and creating a new post. I understand you upgraded to our plan with downloads up to 2 Gbps, but you are seeing 1 Gbps when testing on your devices. If you complete a speed-to-gateway test outlined here htt
Internet speed
I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps
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I’m reading multiple posts out here with very similar issues. Makes me think it might be an issue on your end
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
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@XfinityRichard hello, I need to update my last name as my legal last name has changed recently. I am still the owner of the account though. Thanks.
Name Change / Direct Message
How do I send a direct message and to who for name change documents?
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Yes, I have tried logging in with both Comcast email and alternate email. There are many forum posts here regarding the known issue of not receiving an activation email and also having no ACTIVATE button visible on the Your Xfinity StreamStore subsc
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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Can't Send Email: Policy Violation?
I'm sending emails from my desktop computer on the Xfinity Connect web site. I don't have any mobile devices, just a landline phone and a desktop computer. I don't have issues receiving emails, and I'm able to sign in to my Xfinity account without any problems. I'm not sure why I get this on the Xfi
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Comcast/Xfinity internet service is down again
Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim
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Your Home Network
@user_l1hopt Thanks for adding to the thread. Seeing the calls onscreen is important. Have you rebooted the modem and the cable boxes in the home recently?
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
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Deliberately throttling my speed
I have discovered Xfinity is deliberately throttling my speed. Any upload over a few MB fails unless I connect to a VPN. And recently, my download speeds are around 5Mbps unless I connect to a VPN, where they become 60Mbps. This, apparently, is a known tactic by Comcast/Xfinity. I will be cancelling
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Your Home Network
I receievd a call today from this same number out of the blue.. They seemed to know I have been in contact with Xfinity with specific information about requests made earlier in the day. They offered a $30 credit because "it was someone's birthday and
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Request for Review of Seasonal Hold and Equipment Charges
Hello, I have been a loyal Xfinity customer for more than 20 years. Recently, I relocated from Hollywood, Florida, to Morrow, Georgia. On March 1, 2026, I contacted Xfinity to notify the company of my move. During that conversation, I was offered the option to place my account on a seasonal hold for
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Billing
Spam Calls on my Voice Line (Not mobile line)
Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f
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Home Phone Features
Hi @user_4ocqv8, thanks for reaching out on our Xfinity Forums. Sorry to hear the internet service is not working after your recent move. Have you tried different coax outlets to try to activate the service?
XfinityAbel
commented
14 hours ago
to the conversation:
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My service is not working
I just moved and my internet not working
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