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Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Your Home Network
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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Billing
I need to cancel my most recent payment like asap
I need to cancel that payment and repay with a new payment method
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Sign-In and Account Management
Packet loss
This is an ongoing issue for more than a year now. Xfinity support keeps telling that everything works perfectly fine. I had to buy a new modem, ethernet cables. I even had to take my PC to my friend’s place to test and make sure everything on my end works perfectly fine. I have spent so much time t
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Your Home Network
Accepted Solution
Good evening @Mr.mechanic, and happy Memorial Day! We hope you’re having an enjoyable holiday, and we appreciate you reaching out on our Community Forums regarding your ongoing service issues. I do see that you mentioned having technicians o
New Dropline
Hello. I have lived at my current address for a while and I frequently have issues with very spotty and inconsistent internet, and occasionally the cable t v doesn't work. Anytime i've called in a technician always performs some sort of test, and they always tell me that they see a bunch of static a
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Good evening @user_cvdpgv. and thank you for reaching out on our Community Forums regarding your recent bill increase-we understand how frustrating unexpected changes can be. Have you had a chance to review your recent billing statements to confir
my Xfinity bill doubled
Without warning and without any explanation, my Xfinity bill went from $60 to $119 and some change. They stole it because I have auto pay. I had no discounts. it's been the same for over 2 years. I live in California and am disgusted by their disregard to the people that elected them. I plan to cont
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@user_qjd7x3 Not dealing with Xfinity AI any further, on any level. Just so you know, the employees that work here are from the Corporate Office. Everyone that posts here are real people with real fingers on a keyboard. It's a shame you didn't g
150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps
I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps
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Greetings, user_moh5g5! Thanks for posting on our XFINITY Community forum regarding this recent video issue after changing your service plan. I am sorry to hear you ran into trouble trying to enjoy your new plan. Not to worry, we are here to help! Ho
changed plan and no get no tv at all - infinite loop
Changed to core plan today and now we get no channels at all. Support line just takes us in an infinite loop. Unplug for 10 minutes, plug it back in. Welcome screen, conncecting screen, call us screen.
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@jdist Our team is here to help. I would like to start with checking which username is currently attached. I understand you changed it recently. If you could click on this link xfinity.com/username as it will show you the primary username for your a
Xfinity account does not have a primary user
I am trying to manage the billing for my Xfinity account, but it appears as if there is no primary user for the account. I am able to sign in using my email address on the Xfinity website, but when I select Billing & Pay -> View Bill & Transaction History, the page states that I do not have permissi
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I am having the same issue but it is currently unresolved. I have a TCL Roku TV and it has been updated regularly to the most recent firmware and it plays Disney+ just fine on the TV side. I have gotten a new Xfinity Gateway box and installed it and
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Hello, @user_k8zktg how are you? Thanks for your post. How long ago was your most recent order for the second XG1v4? The reason why I ask is that these DVRs are no longer being issued, and they are retired equipment. When we order equipment, the ware
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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Xfinity Hotspot won't turn off — STOP!
Six "24-hour" promises for disconnect, multiple customer service reps who are utterly confused by the Xfinity Hotspot and how it works, a truck roll, and a new modem later - the public hotspot is still broadcasting from my gateway. I have fiber internet, so one of Xfinity's boxes is required to auth
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Your Home Network
Hey there, user_wqc0up! Thanks for reaching out with your recent store experience. This is never how we wish your experience to go and we would love the opportunity to help rectify this matter for you. With your new watch, are you currently seeing an
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
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The DM is not working and this process is a waste of time I have reached out to Kim Subject: Nine Years of Loyalty — Rewarded With a $50 Rate Increase and Zero Resolution To the President of Customer Service, Xfinity/Comcast: I am writing
Billing
My bill increased by fifty dollars today. I utilized the instant messaging service, which proved to be a disaster and a complete failure, primarily a waste of forty-one minutes. Subsequently, I made a call and engaged in a thirty-one-minute conversation with Mel, who appeared to be quite untrained;
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@XfinityMatthew Thank you! fyi it has occurred in the past so under different versions of the X1 DVR software. Most recent version I think was 199.1 I’m currently running v200.0 but have not tried since the upgrade.
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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Missing NOW TV channels and DVR
There was an issue with my payment for my prepaid NOW TV service that was corrected. That interruption caused my account to get stuck. I don’t have access to my DVR, premium channels or recent on demand programs. I’ve tried every trick to make my account whole to no avail. I’m not able to turn on au
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Customer Service
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Customer Service
Thanks for the input. The reason I want a second XG1v4 is that none of the other boxes can buffer more than 20 minutes of live programming if that much. I'm tired of turning on the TV and wishing I could rewind 30 to 60 minutes to catch what I
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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Entirely too many service interruptions
I am writing to express my strong dissatisfaction with the recent rate increase applied to my internet service combined with a noticeable and ongoing decline in service quality. Over the past several months, my internet service has deteriorated significantly. I am experiencing frequent (multiple tim
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Customer Service
user_ob86ct Thank you so much for stopping in for help with your connection issues. For network-related issues, escalations would start at the tech level and be submitted while on site to the networking team for the area. How long ago was the most re
XfinityAmandaB
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13 hours ago
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Node Congestion
I am posting to request an escalation to the local network engineering/plant team. I am experiencing severe upload latency spikes and constant lag that makes online gaming completely impossible. We have already tried troubleshooting everything at the apartment level: * Multiple Xfinity techs have be
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