Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.9K)
dlcole0708 Yes you can return them at anytime to one of our stores, and you won't need anything other than equipment with power cords. They scan the device in store which removes it from your account, so they won't need anything additional. For your
4k DVR Box
I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi
Question
Cannot cancel service
I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.
Question
•
Customer Service
@XfinityJustinM wrote; There are curreently not any third-party modem or routers that are compatible with our Fiber network. It is my understanding, and I've also seen many posts here, indicating that 3rd-party routers can be used with the XER10
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
Question
user_xop3rq, Hi there. I’m really sorry to learn about this expereince running into this. I can understand how frustrating it is, especially after spending so much time trying to get it sorted out. It does sound like there may have been a recen
Paramount+
Why did I receive an email stating that there was a subscription change to paramount + and that I will no longer be charged for the service and now I cannot access Paramount +.
Question
user_4xx71g, Thanks for letting me know. I totally understand how that can be confusing if you don’t usually log in through the website. No worries at all, I can walk you through it. If you’re able, try heading to this link to our website
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
Question
Account Issues
Good Afternoon, I am trying to reach someone who actually has the ability to answer my questions. I have a tv/internet plan with your company for years, although only under my own name for about a year now. I have had constant issues that I literally get the round around when trying to fix. The most
Question
•
Customer Service
Xfinity Pro Wifi Extender Question
I had Xfinity installed yesterday, 1GB plan $50 and also paid $15 to upgrade to pro. The technician arrived with only the gateway, no pro wifi extender. I contacted customer services once the technician left to explain the situation and they sent me one by fedex overnight. I received it today, plugg
Question
•
Customer Service
L1ngus Thank you for reaching out for help with the Free to me filters, providing shows/channels you do not have access to. That is a great question. I know some free-to-me options may be available on more than one platform, and only 1 of them provid
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
Question
Branch on a line
There is a downed branch from the recent storms and it’s hanging on the phone line running to our house,
Question
•
Customer Service
Still an issue! When using the cable box, and associated xfinity remote, it works just fine. TWC is NOT working on the TV Xfinity streaming app. There is no xfinity remote or ability to go up or down a channel. I use my regular Samsung TV remote to s
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
Question
Identity Fraud/Unauthorized Xfinity Mobile Account Added to My Internet plan
Hi,I am facing a severe case of unauthorized service and identity fraud on my account .I only signed up for Xfinity internet .I have never ordered ,authorized ,or received any Xfinity Mobile services ,Sim cards or devices . Recently,I discovered that an agent secretly added an Xfinity Mobile line wi
Question
•
Plan
user_co8q1v I appreciate you taking the time to bring your recent experience to our attention and I'd be feeling the same way if I made a trip to the store and couldn't get the equipment I was promised. Customers have been raving about the XB10: http
Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up
Question
Are you saying you get an error message when you check mail on your iPhone or other apple devices? Did you recently set up the native mail apps or just getting errors all of a sudden? I think that the recent updates of iOS 26 have fouled up the mail
Mac/IOS mail not working for Comcast accounts
This is an issue that happens regularly. All of our Apple devices cannot verify the Comcast email. I have reset the Comcast password and conformed the new password is correct in the Mac settings. I have also conformed that the security box for third party apps is checked. This is occurring on all of
Question
@user_jtrt43 read the forum posts for Pete’s sake! Take it in to a xfinity store. Or call customer service, sheesh.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
Question
user_5mcvco, Thanks for letting us know. What I would like to do from here is look further into the account. I’m really sorry you’ve been dealing with this for that long. I can undersand the inconvenience caused to not be able to receive
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
I've had the issue for several months, still going on today. No recent changes to the account. Thank you!
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
user_5mcvco, Hi there! Thanks for reaching out. I know how frustrating it is to clear out your voicemail multiple times and still run into a “mailbox full” message. It sounds like you’ve already taken all the right steps on your end
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
Question
Hello user_lc11zk. I appreciate you stopping by to share your recent experiences in getting setup with NOW services, and know we're here for you! Above all, we want to ensure you're able to get the service you need, hassle-free, and at the best rate
Fraudulent Company
NOW is the worst experience I have ever had with an Internet provider. I had Xfinity and had my rate triple over night so I called to understand what was happening. Was told NOW was budget friendly, and I do not require massive data amount so I accepted it. Ever since I have been swindled out of mon
Question
@user_eytnoj that is helpful to know it has passed the 10 days. With receiving the email confirmation, and not being able to access the account it sounds like the disconnection may have completed after you received the most recent billing info. I'll
I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
Question
user_frdw7p Hey there, thank you for reaching out via our Xfinity Community Forums and for laying all this out. You’ve clearly done a ton of work on your side, and I can imagine how frustrating it is to still deal with drops, especially wh
XfinityChristy
commented
7 hours ago
to the conversation:
0
0
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
Question