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What about supporting direct connection to the onu or providing a different gateway that does support bridge mode? There are many forums posts complaining about this issue and no good response from Xfinity.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Speed reduced after switching to CODA56 modem
I switched from xFi gateway device that was included in my plan to my own CODA 56 modem. The download and upload speeds went down after the switch. I already contacted customer service and got the device added to the plan but the speeds are still slow. With xFi I was consistently getting ~950Mbps do
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Your Home Network
Hello user_75w2e5 thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! We are so sorry to hear about the repeat issues with your services. Since you were sent a new modem, was the issue mainly with your
How to file a complaint with corporate?
I have had the worst experience with Comcast and I want to file a complaint. How do I do that?
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device activation
I have had an absolutely horrible time porting in my new number. My previous carrier showed me PROOF of the release of my old phone number, but Xfinity is still saying that it is their issue. There are multiple reddit posts and complaints of how bad Xfinity is at porting in numbers. I am disgusted w
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Network
After hours of back-and-forth with a rotating cast of Xfinity reps, I have no satisfying conclusion. I've been told contradictory information by different people. One rep says the discount "will be added to the bill automatically once the current d
"Loyalty Discount" not applied
I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27
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Formal Complaint: Misrepresentation of Same-Day Delivery
Xfinity Mobile Executive Care Team, This email constitutes a formal notice of misrepresentation regarding my recent Xfinity Mobile order and a request for immediate resolution. On January 5, 2026, I engaged with an Xfinity Mobile live chat agent identified in the transcript as Jitender, who later st
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Customer Service
... Those posts are from two years ago. ... Yep. And yet, two years later, on a newer phone running much later versions of Android and Chrome, "Filter Rules" is still missing unless I switch the browser to "Desktop" mode. What device and what brows
Mail filters missing from email
Unable to add new filter to email. category missing from list
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user_r83gx1 Hello, I am sorry you feel that way about our recent transition to Yahoo. We appreciatte your feedback!
Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
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WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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Your Home Network
@BruceW Those posts are from two years ago. I see Filter Rules in Email Settings. But, I'm not sure if @user_zat34u is referring specifically to that or to a rule that might be missing.
Mail filters missing from email
Unable to add new filter to email. category missing from list
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@wishthiswaseasyno thank you for confirming you don't have any spam filters set up. Is the email address in question set up in your email address book: https://www.xfinity.com/support/articles/delete-contact-universal-address-bookWe also have safe co
email from Brother always goes to Spam. How to whitelist?
When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.
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Need to add husband to billing statement
Recently married- need to have husband's name on the billing statement next to mine. I saw other posts on here say that I needed to create this public post, and then an employee would be able to let me direct message them? Please advise.
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Billing
Greetings, @user_9ray7j! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this slow motion issue on Apple TV. You have definitely come to the right place
Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
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Not getting the Speed I'm paying for
I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu
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Customer Service
In my recent experience, you will get nowhere following this suggested process. My "Direct Message" interaction was a complete waste of time. I was offered nothing even close to the promotions offered to new customers. Essentially I was told to check
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
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@user_vxda35 - This appears to be a widespread, systemic issue with our Stream app's player engine on Roku, particularly with high-bandwidth live broadcasts (like sports on ESPN) or specific channel streams. Because you’ve already performed the
Xfinity Stream repeatedly freezes on Roku
The Xfinity Stream App on Roku keeps freezing. I noticed this personally but assumed it was a problem with my TV. My parents recently purchased a Roku and called me with the same problem. We have tried the standard troubleshooting steps: sign out, power cycle tv, reinstall app, check for updates, re
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user_british Thank you for posting on our community forum to bring your recent experience to our attention. You've reached the perfect place to get help with the Black Froday promotion you signed up for. Please send a direct message to Xfinity S
Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround
I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically
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Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Devices
LOL literally just happened to me. I expect to have the same thing happen based on all the same posts in the forum.
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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Hello user_livk5e, and thank you for taking the time to share your recent Xfinity Mobile experience in our thread. We infinitely appreciate you joining the Xfinity Mobile family, so the last thing we want is for your first experience to be anything l
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Misrepresentation of iPhone 12 Trade-In Credit
I spoke with a representative named Sara. She explicitly stated I was eligible for a $450 trade-in credit if I switched to Xfinity Mobile. Based on this professional assurance, I agreed to the service. During my six-hour phone call with Sara, she sent numerous digital agreements that I was told were
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