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Request for Loyalty Pricing Review
Dear Xfinity Customer Retention Team, I hope you’re doing well. I’ve been a loyal Xfinity customer and Gold Member for almost 5 years, and during that time, I’ve genuinely appreciated the reliability of your internet service and the overall experience I’ve had with your company. Because of that, my
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Customer Service
user_vpkydg Welcome to our community forum! Thank you for letting us know about your recent experience. We strive to provide accurate and transparent expectations about upcoming bills so you're not surprised after making a change. Did you review the
Wrong info from customer service representative resulting in more cost to me
Called in April to see if I could lower my bill, was given very wrong info about packages, resulting in losing my current package, larger bill, and have not had any help from Xfinity or management correcting this, very discouraged.
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user_73dd88 Sorry to hear that you've been having trouble with your internet since the recent work in the area. There is definitely a concern here, and my team can help look into this for you. Since we will need your personal information to locate th
No support.
Since April 20, they have been working on XFINITY in my area. I guess it was burying cables each day. They sent me a text that says they’re working and then send me a text that they have stopped working and everything should be fine. However it’s not fine my modem doesn’t work it blinks and I am run
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Hey @MardiK. Thank you for visiting our official Xfinity Forums Community support port. We appreciate you taking the time to leave your feedback on the recent Xfinity Email to Yahoo Mail transition. Once the transition has taken place, you would be u
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
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Your Home Network
Connected Device Amnesia
I've seen plenty of posts asking about devices not showing up in the list of connected devices. I seem to be having the opposite problem. Several times a day I get notifications on my Galaxy S26 from the Xfinity app that a new device connected to my network. These are almost always devices that have
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Your Home Network
We cannot see or access your account information from the public side of our Community Forums. For clarity, was it a full disconnect on your account? If service was fully disconnected recently, a refund would be processed within 30 days of the cancel
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
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user_33v8gg Was the payment processed after a recent change to the account, or possibly the disconnection of all services?
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
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First of all, your website is extremely slow, which is annoying in and of itself. But your Bill Management is utterly broken. It takes multiple steps to update / add credit card information, but invariably one of those pages will first go to "this is
All the payment options dont load
I have to update my autopay yet no matter which comcast account i use to sign in or whether i try to get to the one time payment or fix my autopay account it only says "Error Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue." Xfinity emailed me sayi
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Good afternoon zman25. I can certainly understand the concern if programming changes have impacted content you enjoy. Here is some additional information about the recent programming changes.
NFL Network
Get your act together XFinity. I've been a customer for years! You charge us the highest prices in the country. You could at least give us what we want! If not, I'll be cutting the cord!
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@user_bs8ml2 Thank you for taking the time to reach out about this concern. Did you receive any ticket number? Usually, if there are any documents to be uploaded by you (customer) would be provided with a ticket number and receive an email directly.&
Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement
I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast
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Feedback Regarding Recent Changes to Autopay Discount Policies
To the Customer Feedback Team, I am writing to express my disappointment regarding the recent changes to the Xfinity autopay discount structure, specifically the removal of the discount for credit card payments and the requirement to link a bank account to receive the full incentive. While I underst
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Billing
Migration to Yahoo isn't hard but it has some issues. First of all - Collected Addresses do not migrate, 'Contacts' do. I would make sure you have any 'collected address' you want saved as a contact. No one told me this and I lost a lot of emails. It
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Howdy user_qiu1h1 👋 I appreciate you stopping by and stoked to hear about your recent upgrade! New phones are always exciting 👏 I understand how crucial the email is to any phone experience, so I'm glad you dropped by for us to help. Since getting
Switched phones and can't get my comcast or outlook email
Went from Samsung 23 to Samsung 26 ultra
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Unanswered question/Fake Emails/Pathetic Customer Service
I started service with Xfinity March 6. Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th (past date). I received additional emails asking me to activate my streaming services, tha
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Customer Service
I checked the recent alerts, and I'm not seeing that number listed in anything recent. I can check to see if a call was placed to you from one of our teams. If you could send our team a direct message with your full name and full address, we can get
Phishing attempts allowed by Xfinity
I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. The phishing attempt
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Agree fully with the previous commenters. I pay a fortune on a monthly basis to Xfinity and now losing NFL Network and Red Zone is disappointing especially in light of the recent Scripps nonsense. Please reinstitute these channels.
NFL
Loss of NFL is unacceptable. Please add one more complaint to you count if you are keeping track.
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@EG Please read the earlier posts! My app doesn't show the View WiFi Equipment link. That's the issue. I've reinstalled the app. No change.
BIslander
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Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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