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I'm so glad we were able to find a plan that works for you, and keep you as loyal customers, @mrsf! Feel free to create posts down the road if any other questions or concerns arise, and we'll always do our best to support you and your household :)
Fraudelent claim Customer Service complaint
I just spent the better part of an hour with Mohammad on chat who insisted he would get my newly increased bill down to a reasonable price. It had just gone up considerably and there was no explanation why except AI bot said it was a fee increase. He went on to say he had secured a good deal and it
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Hello user_obzq4q 👋 Above all thank you so much for joining the Xfinity Mobile family recently, and I'm glad you've come to our community for help! The last thing we want is to leave you without a phone in any way, so we'd be happy to review your ac
cannot use mobile line, and got one unauthorized 2nd line, esim cannot be downloaded after transferrung from old carrier-- URGENT PLS HELP
Title: Ported number in, duplicate line created by support, eSIM code "no longer valid". 4+ hours with support, still no service. Need Advanced Resolution. Hi Xfinity team, I signed up for Xfinity Mobile on September 12, 2026 to bring my existing number over from Verizon. I only need ONE line. Here
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IFC channel 260 not coming in
This channel is not coming in, it reads Sorry, there seems to be a problem here. If you’ve made changes to your account recently, the updates may still be in process. If you haven’t made any changes, please try watching another channel or try again later. XRE-03121
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Channels and Programming
@user_ajmqnq Thank you for sharing your recent experience with our community. We recommend providing any feedback you have to share about recent experiences with any of our teams through our feedback form. That way it ensures the information makes it
Extremely Rude Technician!
We understand outage happen. BUT I work from home and when it went down I immediately saw the technician working and went outside. I asked kindly approximately how serious the issue was and approximately when we would be back up so I was able to inform my employer. He literally said 'When we are don
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Hi @user_g2wp9f thank you for taking the time to reach out and provide the details of what you have found. Have you made any recent plan changes?
Xfinity Already Linked to Another Peacock Account
I linked my Xfinity Account to my Peacock account a while back, only to find later that my subscription was no longer linked. I went to my account to Activate it. When I landed on the Peacock linking page I attempted to sign in and relink accounts. This is the message that popped up: I use only one
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@user_o1zxh5 Have you made any recent changes to either account or users associated with them? Is the issue present on multiple devices? Have you attempted to view the accounts through the website and Xfinity app?
Second Residence Vanished?
For years our Xfinity account via app or web which is in my wife's name, has had the ability to toggle between our primary residence and a secondary residence that has xfinity service in the Florida Keys. Suddenly that residence and its associated service is not to be found and im unable to service
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Hello, @user_cji78b thank you for reaching out over Xfinity Forums. I know how important it is to have access to control your account, and would like to investigate further is you're still experiencing issues with the account not showing active when
App not working can’t monitor my account
I sign in hot bill says not available because I don’t have an account
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user_wd9xpv Thank you for reaching out! If nothing has changed with your service, it sounds like your promotional discount may have expired, causing the rate to adjust to the regular price. If you compare a recent billing statement to an older one, i
Why’d my monthly rate go from $55 to $85 ?
Hello ! I was paying $55 monthly for my home WiFi and now I’m paying almost double a month. I haven’t switched my plan or anything just been paying on time so I’m just wondering why.
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Greetings @user_xelbep,Thank you for taking the time to share your recent experience with us. While I am happy to hear that your primary concern has been resolved, I am saddened to hear about the entirety of the situation. Phone numbers are quite imp
Worst service ever
I am submitting a formal complaint regarding an unauthorized change to my Xfinity Mobile phone number and Xfinity’s handling of the situation. My established mobile phone number was changed WITHOUT my knowledge, permission, or authorization. I never requested a new number or consented to my number b
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Hello @user_lfzdgp, and thanks for reaching out with your concerns on our Xfinity Community forums! I can understand why you'd be concerned. If you've already restarted the modem and waited a few hours after the upgrade, it's reasonable to expect to
Upgraded plan speed still slow
Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.
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I just tried from the page and it won't load from the check signal levels. I don't see anything else that would check the speed. Now I found it and the connection is good. But for some reasons the page won't load as I mentioned earlier. Even email ha
Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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Customer Service Support
This is the second significant Xfinity internet outage I have experienced in approximately two weeks. Today's outage occurred immediately before I was scheduled to conduct a professional video interview from home. I ultimately had to use my cellular hotspot to conduct the interview. The outage itsel
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Customer Service
Hi @EG Based on info that MartyR from the support team provided, the node that services my area was upgraded to FDX (full duplex) but that hasn't been communicated to subscribers. Looks like this is in preparation for an FDX rollout but we're still
On 2/250 plan, 4 DS & 1 OFDM channels no longer locked
Since around Aug. 24 or a few days before that, of 32 DS channels, 4 are no longer locked (CH 29-32). And of the 2 OFDM channels, only 1 is locked. Prior to that, all 32 DS and 2 OFDM channels were locked and I was getting the correct speeds. Since this happened my download speeds have reverted back
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Thank you for letting us know about these recent updates. We're still here with you and will do all we can to keep things moving forward to get these Membership-redeemed rewards working for you again. We'll provide any account updates via our open 1-
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
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I have already done as asked and replied about a week ago. I signed on to my wife ‘s account ([Edited: "Personal Information"])and became a “manager” as requested. I submitted my name, address,, phone #, as requested and then
Xfinity mobile complaint
Signed up for Xfinity mobile last year, and cancelled the next day (5 hrs on phone with rep to complete the “special deal” including free watches). Took numerous calls to finally complete the cancellation. Free watches still sent, and refused upon delivery. Never used any mobile services (no calls,
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@user_qeixis I have been receiving the same message on some emails sent to my mom at her e-mail address (mine gmail, hers Xfinity) in recent days.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Happy Monday user_4033f8 👋 You're in the right place for help with your current package, so thank you for coming to our community! I know how much price increases can ruin my day, and above all we always want you to have the best price possible for
Price change
Hello, I was paying $71.22 per month for a 2 gbps plan and looks like that promotion has expired and new charges are over $120. Can someone message me please so we can discuss my options?
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Repeated failure to resolve the problem
I have been going through this for a year! I've proven the debt is not mine, I've provided all the documentation and had multiple phone conversations yet the debt keeps returning to my credit profile. The collection agency is blaming Xfinity and Xfinity is blaming them while I'm the only person who
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Customer Service
user_byi6ct You can always review your recent bill statements from the Xfinity app or website to review any changes to your account month over month. Most commonly, a promotional rate may have expired, leading to a price change, and on page 3 of each
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Monthly charge
Hello, I noticed my Bill changed significantly from the month of June to July and I don’t really understand why
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