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Website error trying to access Xfinity ID and Security: "A rendering error occurred: Cannot read properties of undefined (reading 'trim')."
I have multiple accounts and service addresses tied to my email address. For my primary account and home service address, I am unable to access the Xfinity ID and security page. Repeatable error across multiple devices (Windows 11 PC, Android tablet, iPad, iPhone) and multiple browsers (Chrome, Safa
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Sign-In and Account Management
I set up another machine with Outlook and the same issue occurred. It occurs to me that the folder that contains emails going back to 2014 that I mentioned in an earlier post was set up sometime in the last couple years, so the mails in there, though
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
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Sequium Debt Collection
I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm
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Customer Service
user_pib7pg, Thank you for reaching out and creating a new post. I understand you upgraded to our plan with downloads up to 2 Gbps, but you are seeing 1 Gbps when testing on your devices. If you complete a speed-to-gateway test outlined here htt
Internet speed
I am on the 2Gbps plan but all my speed tests only get at best 1Gbps .. my device to modem connection via WiFi is 2gbps or slightly more. I have the latest Xfinity modem. What do i need to do to get the full 2 Gbps
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I’m reading multiple posts out here with very similar issues. Makes me think it might be an issue on your end
Disney+ and Hulu Activation Button Missing and status is blank
Hello, I'm having trouble with activating my Disney/Hulu bundle. I see no status, nor an activation button. I have already chatted multiple times and nobody has been able to figure out what is wrong. Please help. Thank you!
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@XfinityRichard hello, I need to update my last name as my legal last name has changed recently. I am still the owner of the account though. Thanks.
Name Change / Direct Message
How do I send a direct message and to who for name change documents?
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Yes, I have tried logging in with both Comcast email and alternate email. There are many forum posts here regarding the known issue of not receiving an activation email and also having no ACTIVATE button visible on the Your Xfinity StreamStore subsc
Activate Disney+ Hulu Bundle
There is no activate button or email for the Disney, Hulu Bundle that is listed as INCLUDED. How do we activate it? Your Xfinity StreamStore subscriptions
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Can't Send Email: Policy Violation?
I'm sending emails from my desktop computer on the Xfinity Connect web site. I don't have any mobile devices, just a landline phone and a desktop computer. I don't have issues receiving emails, and I'm able to sign in to my Xfinity account without any problems. I'm not sure why I get this on the Xfi
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Comcast/Xfinity internet service is down again
Comcast/Xfinity internet service is down yet again, at my service address. Connection down time has been a disappointing experience in the recent past with Internet outages happening frequently, especially in the last month. When the network/ service is online, the connection is fast most of the tim
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Your Home Network
@user_l1hopt Thanks for adding to the thread. Seeing the calls onscreen is important. Have you rebooted the modem and the cable boxes in the home recently?
My caller ID does not display on my TV
The caller ID associated with my home phone which is through Xfinity does not display on my television which is also Xfinity service. The caller ID would always display with an incoming call before. Ever since I got a brand newest modem Xfinity offers,it doesn't work anymore. The caller ID number do
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Deliberately throttling my speed
I have discovered Xfinity is deliberately throttling my speed. Any upload over a few MB fails unless I connect to a VPN. And recently, my download speeds are around 5Mbps unless I connect to a VPN, where they become 60Mbps. This, apparently, is a known tactic by Comcast/Xfinity. I will be cancelling
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Your Home Network
I receievd a call today from this same number out of the blue.. They seemed to know I have been in contact with Xfinity with specific information about requests made earlier in the day. They offered a $30 credit because "it was someone's birthday and
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Request for Review of Seasonal Hold and Equipment Charges
Hello, I have been a loyal Xfinity customer for more than 20 years. Recently, I relocated from Hollywood, Florida, to Morrow, Georgia. On March 1, 2026, I contacted Xfinity to notify the company of my move. During that conversation, I was offered the option to place my account on a seasonal hold for
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Billing
Spam Calls on my Voice Line (Not mobile line)
Comcast can already identify spoofed caller IDs because they don't have the 'V' (for verified) by their number. The filters provided to block potential spam calls are good but they need one more addition. They need to block unverified calls. Let me give you some numbers on a recent analysis I made f
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Home Phone Features
Hi user_wvanqh, thanks for joining us here in the community forums! We're unfortunately not able to resend a paper bill, but there are a number of other ways to make a payment which can be found on our support page covering how to make a payment on y
Mailing address to make my payment
I didn't receive my paper bill to make my payment. I need Xfinity to send this to me please. [Edited: "Personal Information"]
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Hello user_nztbxs, and thank you for taking the time to share your recent experiences with us here in our community! I know how frustrating it is to misled by fraudulent parties from my own experiences, so I'd like to help you with this however we ca
Stolen phone
I'm trying to get released from the payments I'm making on two iPhone 17pro's that I had stolen through a scam. I was contacted by someone falsely claiming to be with Xfinity who told me the new iPhone's 17pros were defective and needed to be returned. Something didn't sound right so I asked "how do
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Hi!I also have this issue. From reading on other posts, it seems you need to write one post or response before direct messages are enabled, so I am responding to this message. I will follow the instructions above to send a direct message about the in
Need help adding promotion code MC50
Hi, I recently placed an order for internet service and wanted to use the promo code MC50 for the $50 virtual prepaid card. During checkout, I couldn’t find anywhere to enter the promo code, so I wasn’t able to apply it before submitting my order. Thanks!
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@user_vomg1r Thank you for sharing your recent experience while attempting to get your service stopped. Our team can get an order in place to ensure everything is wrapped up. If you could please send me a DM with your first and last name along with y
Horrible company
Predatory company. Super easy to work with when you give them your money but as soon as you have a valid reason to cancel (like moving), they hang up on you. Insanity
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Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
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Billing
Hello @user_kd59v1, thank you for taking the time to leave a post. Sorry this happened to you. What you went through sounds incredibly upsetting and frustrating, especially given how convincing those scammers can be. Being put in that position and th
XfinityMarshante
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Sequium Debt Collection
I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm
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