Hello, @user_67z6fn have you reviewed page 3 of your billing statement to determine where the increase in charges is coming from? Changes are highlighted in green under the monthly charges. There is also a quick summary section on page1 titled "Your

Hello @user_k9pm4s We can certainly look into the account for you. As a heads-up due to accounts being billed a month in advance the most recent bill may have cycled before the cancellation. So that may be all this is, and it could already be waived.

ddryer thank you for using the Xfinity Community Forums page to reach out. I would like to take a closer look at the connectivity concerns you are experiencing. 44 reports on instability is far too many, how long ago was the most recent experience?

@user_kx82gn - Hello, and thank you for reaching out to us here for help. We'd be happy to take a closer look at your billing, review any recent account changes, and check for promotions that may have expired to ensure everything is accurate. Our goa

user_d627ec Thanks for creating a post. You should be able to see who your carrier is at the top of your device screen. Was there a recent request to transfer your service to Xfinity Mobile, and you need more information or updates on the carrier tra

Greetings, user_55bc8b! Thanks for bringing this important issue to our attention regarding your recent service transfer request, as well as your customer experience. We always strive to deliver a positive support experience. It is truly disheartenin

user_26e959 Hello! Thank you for reaching out. We are sorry to hear about the experience you had during your recent visit to one of our locations. We would love the chance to help! If there is anything you still need assistance with, please send a Di

After the recent technician appointment last week, I have seen my upload speed drop yesterday from 117 Mbps to 60 Mbps, from 10a to 10p (effectively the same degradation seen before). I'm thinking that if we cannot overprovision the upstream profile

Good evening Mayajpc 👋 Thank you joining us in our community, and you're in the right place for help! We infinitely appreciate you joining the Xfinity Mobile family recently, but your experience is very much far from the one we want you to have. Giv

Hello again @user_lxbb4p! When you have a moment, could you please respond to our most recent DM to prevent the thread from closing?

Thanks for reaching out and providing those details @ap_111111. I can definitely understand how frustrating that is, especially when it prevents you from messaging Android users.   A few quick questions: When did you first notice the issue? Di

Just chiming in as well since this a recent post. It seems as though the spam filters for xfinity email are hit and miss.  It seems some days, I receive very little spam.  On other weeks/days, I get 30 or 40 a days.  I don't typically