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@191_nl191 When you're experiencing the recent interruptions to your service are you pulling up the Xfinity app and/or our support center to verify if there was area-wide service interruption affecting your area? Have you done any troubleshooting fro
Repeated Outage for OVER a Week
I’m experiencing recurring Xfinity cable and internet outages, and over the past week I’ve had both services working for only one day. The repeated interruptions are significantly affecting my ability to work from home and my personal life. This does not appear to be isolated to my equipment. Severa
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URGENT SAFETY ISSUE – Open Burial Work Order Near Propane Line
I am requesting immediate assistance from Xfinity management regarding an unresolved burial work order at my property. My wife, Deborah, and I have contacted Xfinity numerous times and have repeatedly been told that the work order would be cancelled. The temporary cable has already been removed, yet
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Customer Service
Being billed for non-existent services. Called 3 different occasions and was promised that I would not receive additional bills.
I cancelled my internet and mobile services Dec 2025. I continued to receive bills jan-march 2026. I called customer service and had the charges refunded and was told future billing would not occur as they confirmed I had my services cancelled per my request in november 2025. I continued receiving m
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Billing
user_t06moz Hi there! Thanks for using our Forums to contact us about your recent order. Was the device you ordered on back order by any chance? If so it can take some time to be fufilled depending on our stock.
Need confirmation on order
I just purchased a new iPhone but I haven’t heard any confirmation since Monday when I bought it. I did verifications [Edited: Personal Information]
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The most recent update I received was at 12:01pm yesterday. Like I said, Frank lied. What update was there today? I’m still getting the 04277 error message. After being lied to multiple times by Xfinity agents why should I believe you?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@user_jp233f There was a most recent update today, so Frank didn't lie. We will also need to move over to DM moving forward as we will be replying over there with any updates.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thank you for that information. Have you changed your password, recently?
Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo
Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts
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Hello, user_0l316i! Thank you for reaching out to us here for assistance with your refund. I'd be happy to provide some information on how the refund process works. A refund returns money to you, typically through the most recent payment method on fi
Refund
I m owed a refund and do not have an account anymore. I have a new credit card I would like the refund to be put on
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Hi there, @user_ymsz1p. Thanks for reaching out to us here on the Community Forum. I am not seeing anything showing that we had a mobile carrier buyout promotion recently. How did you sign up for service? Online, on the site or at a store?
Payoff charges
I switched my mobile services from Verizon to Xfinity a month ago and I was told that my payoff balance with Verizon which was $200 would be taken care of by Xfinity and it has not. I wouldn’t have switched over until my balance was paid off it this was the case
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Pixelation
Multiple homes in my neighborhood are experiencing pixelation after a recent upgrade. I need this escalated to Network Maintenance.
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Channels and Programming
How do I set an XB7 router to 2.4 Ghz?
I have a new SimpliSafe system that won't work with the 5 GHz signal that my XB7 router provides. I have tried to tell the XB7 to use 2.4 gHz, but I can't find a way. The internet says to use Advanced Settings, but also says that XB7 does not allow access to Advanced Settings. My app does not show a
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Your Home Network
Hey there user_j0beng. I appreciate you coming to our community with your recent experience, and as someone who's also going to school completely online, I know exactly how frustrating it is to be without the internet when I need it most. We never ev
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Why is it that Xfinity is one of the largest companies, charge a fortune for service but for the third time internet is out? Got college student needing to be online for class, work to turn in and a test. All anyone is given is like $5.00 credit for the inconvenience. How about they contact the prof
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Sudden increase in data usage and sales pitch for unlimited service
Starting in June we started receiving over-use charges and have sought to understand where these are originating. I checked my modem (not XFinity) and do not see high usage by any device in the logs and the total usage comes nowhere near the stated amount shown by XFinity logging. Called technical s
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Billing
@Again also I noticed earlier today after other replies from today that I did check the conversation message and did see that there was a response in the conversation. I think I thought that there was no reply because I never noticed any notificatio
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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FYI this problem is almost fixed. All it took was disabling the wifi on the gateway and putting in my own wireless access point. The devices that were getting approximately 10 mbps are now getting close to 300 mbps, proving that when the tech told me
Who do I can l contact about bad techs?
I'm having an issue with my Wi-Fi reaching to certain places in my house. Your Xfinity assistant techs said they can't solve it and sent a tech out. The tech who was just here came in, stood next to the modem, did a speed test, and declared the problem non-existent. He refused to go to the areas of
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Phishing from @outlook.com
I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft
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@user_bs8m4r Thanks for reaching back out. Generally, your existing Xfinity On Demand purchases and Cloud DVR recordings sync automatically to your new X1 box as soon as it is fully activated. Digital purchases are tied directly to your Comcast accou
Purchases
We had a new box installed and lost our purchases. Can you link them to our new box please?
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The XiOne and Xi6 do not have drives for local recording. They use the cloud and the number of simultaneous recordings is apparently based on your program plan. I've read that the premium plans can do six, the same as the XG1v4, but have also
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tv box upgrade
Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices.
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