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Scam?
I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.
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Customer srvice
Just wanted you to know about recent service I had. Yesterday I spoke to Trisha with support she was great. She set up a technician to come to house. He just left and problem solved. Don't know if you change things at xfinity. Iam very happy with my recent experience. Thank you so much. Wonderful se
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Customer Service
Good evening user_uiybm0, and thank you for joining us in our community. First and foremost I'm so sorry to hear about your recent loss, and you have my deepest condolences. At a time like this, the last thing we want is to create an inconvenience or
How do i speak to an agent
All I get are endless circular options with both the chat and phone agent. I was lied to about the cost of the service I was offered and over charged. What's more, the agent who lied and signed me up for the service signed me up for it, then he transferred me to his buddy, who asked me to go through
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Hey there, Anslepuss3! Thanks for bringing this issue to our attention. This is never the experience we wish for you. You have reached the right team to help you get your cable service back up and running soon. We will look further into your recent a
Complaint
I have no idea why I ever thought to switch to Xfinity/ Comcast. I had AT&T never had a problem. I switched over three weeks later I’m still waiting For the cable that goes all the way across the back of my trees and to many neighbors to be installed. They showed up left all the cables thrown on the
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I've been hacked
My phone lines has been hacked and they have gotten into my cash app and chime and empty my bank account. I still haven't gotten a resolution since this happened yesterday 7/11/26. I stayed on the phone using my sister's phone with Xfinity constantly transferring me to different departments all day
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Customer Service
Hello, @user_67z6fn have you reviewed page 3 of your billing statement to determine where the increase in charges is coming from? Changes are highlighted in green under the monthly charges. There is also a quick summary section on page1 titled "Your
Internet bill almost doubled
Why has my internet bill almost doubled this month with no explanation?
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Hello @user_k9pm4s We can certainly look into the account for you. As a heads-up due to accounts being billed a month in advance the most recent bill may have cycled before the cancellation. So that may be all this is, and it could already be waived.
Refund Request- Charged after service cancellation
Hello, I canceled my Xfinity service in May 2026, but I was still charged afterward. I would like this charge reviewed and refunded. My account number is [Edited: "Personal Information"]. My service was canceled on 05/21, and I can provide proof of cancellation if needed. Please investigate this mat
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Accepted Solution
Peacock removed after service changes
Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re
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Customer Service
ddryer thank you for using the Xfinity Community Forums page to reach out. I would like to take a closer look at the connectivity concerns you are experiencing. 44 reports on instability is far too many, how long ago was the most recent experience?
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
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Thank you for your patience, @user_ufpqf2 . For your security and privacy, we ask that you do not post any personal account information publicly. I would recommend deleting or editing your previous post to remove any personal information, and then se
Still being billed
I am still being billed for a service that I previously canceled and fully paid for. I have moved outside the country, which makes this issue even more difficult and inconvenient to resolve. When I try to connect with an assistant, I receive a message instructing me to call a phone number, which wou
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@user_kx82gn - Hello, and thank you for reaching out to us here for help. We'd be happy to take a closer look at your billing, review any recent account changes, and check for promotions that may have expired to ensure everything is accurate. Our goa
5-yr plan renewal problem
Last year I opted into a 5-year plan. It would give the same services, same price, for 5 years. I was told to just call before the anniversary date to renew, same price, same services. I have called several times now, each time getting no acknowledgement of such a plan. I got my agreement number fro
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Damage claim
Hello. Our Xfinity modem was damaged during the recent storm and was replaced by Xfinity. At the same time, our PlayStation 5 stopped working completely and won’t power on. We’d like to file a property damage claim to investigate whether the power surge came through the Xfinity equipment and caused
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Customer Service
Greetings, user_55bc8b! Thanks for bringing this important issue to our attention regarding your recent service transfer request, as well as your customer experience. We always strive to deliver a positive support experience. It is truly disheartenin
Address Change
Need help. My xfinity agent cut off my services after I hung up and would t agree to the upsell. I called just to move my address and agent started aggressively trying upsell me by promoting deals that were cheaper in the short run but more expensive after a the promotion period ended. Just wanted t
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user_26e959 Hello! Thank you for reaching out. We are sorry to hear about the experience you had during your recent visit to one of our locations. We would love the chance to help! If there is anything you still need assistance with, please send a Di
Bad service at xfinity store in Gainesville va
It has happened EVERYTINE I have give to thus store. They are sitting there doing nothing and they don’t lift a finger to help me. They are awful. You should fire them and hire someone the actually wants to help customers instead of dismissing them. I would change carriers because of this and I migh
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After the recent technician appointment last week, I have seen my upload speed drop yesterday from 117 Mbps to 60 Mbps, from 10a to 10p (effectively the same degradation seen before). I'm thinking that if we cannot overprovision the upstream profile
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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I am in the same situation and from I have been reading this is a problem that cannot be solved on my end and has been a problem for 2 years and still has not been addressed. I will try the DM but previous posts have said that it is sometimes not pro
user_lk30x8
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Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
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