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user_6zu3mq Thank you for confirming. To be sure, is the touchpad still working to arm/disarm services? There was also a recent update for both the Xfinity app and the Xfinity Home app. Have you checked to make sure you are using the most recent vers
Xfinity Home iPhone App
Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik
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Hi there, @user_s6lta6! Thanks for reaching out about the call. There are times that bad actors will spoof the number they are calling from. If you are ever uncertain who you are speaking with you should hang up and call the company yourself. Our Cus
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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Hello user_e1mtnc thanks so much for reaching out and adding your voice to the conversation here on our Xfinity Forums. How are we trying to activate the Peacock Premium bundle? The main site for doing this is https://www.xfinity.com/yoursubscriptio
Free Peacock
I was told that I had free Peacock for 2 years. I have had it for three months, and now cannot watch Peacock as it says I need to sign up for a plan. What happened to my free subscription?
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Not Able to Manage Modem from Xfinity App
After needing to change some settings on my modem recently, I realized I cannot access the admin console on my modem. I also cannot access the site http://10.0.0.1 I also cannot edit any settings from the app. If I click on "Advanced Security" on the Overview page, it takes me to a blank screen. I n
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Xfinity App
Fraud
I am writing to report an active fraud situation involving individuals impersonating Xfinity/Comcast and to request immediate investigation and clarification. On April 28, 2026, I received a phone call from a number that appeared to be associated with Xfinity. I was also sent a verification code to
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Devices
user_niviuk I appreciate you taking time out of your day to bring your recent experience to our attention. I want all my customers to be treated with respect when they reach out for support and I'm sorry we did not meet that expectation during the vi
Report unprofessional technician
Hello, I am Indiana [Edit: Personal Information], I reside at [Edit: Personal Information]. Account # [Edit: Personal Information]. We had a technician at our house today 5/6/26, his name was Travis. He didn’t provide his employee ID. He was very rude and unprofessional. He didn’t fix the issue he w
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@user_k7v8r1 Thank you for taking the time to reach out to us here on our Xfinity Forums. Our team would be more than happy to take a look at the account and assist you on this platform. I can definitely understand the concern at getting a past due b
bill
Good morning I would like someone to call me back today to discuss an email I received yesterday regarding an overdue bill. This is Not overdue as I am setup with automatic payment. I’ve had the same issue last month and I am Not happy, and I am very close to canceling my service with Xfinity after
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@user_q0s86o Thank you for taking the time to contact us through Forums we are happy to help with any concerns you are having. Typically we would ask you to provide more details here about your concern and try to assist in public for others who may b
Super unhappy customer
I need someone to contact me. I’m beyond angry and frustrated with your company. I’ve seen things online that says to send a dm here but I don’t see that option.
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Inaccurate Bankruptcy Inquiry Reconciliation + other headaches
Based on a slew of posts throughout this forum, it's clear that Xfinity's handling of bankruptcy filings is a systemic problem—not a one-off. I'm now living through the same cycle that dozens of other users have described, and I want to document exactly what's happening so there's a clear record. I
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Billing
Wi-Fi extender backup battery
I had a recent install and on my package. I got the Wi-Fi extender when all the equipment came out with the technician the Wi-Fi extender battery wasn’t there. The technician said I had to go to the store to get the backup battery. I went to the store. The store said they doesn’t have the backup bat
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Customer Service
Greetings, @sadie_12! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent call. You have definitely come to the right place for assistance. Ca
Scam call?
[Edited: "Non-Comcast Phone Number"] Offering me WiFi and cellphone bundle but wouldn't take no as an answer, didn't verify my account or my name. Scam call?
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user_355aa5 Appreciate the feedback! Rest assured, we review all of these posts, and love to hear ideas on ways to improve service. DVR wise, are you having these issues with your DVR in the home now?
Recommendation for Xfinity
Improvements that would help reverse customer complaints and service cancellations would include: * Review TV channels - some channels, like Story Television, freeze several times in an hour then start again. Each time the channel freezes, the viewer loses the program information that ran during the
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user_jm65 We appreciate you explaining everything so clearly. We can definitely understand how frustrating that would be, especially after you already received confirmation that the old account was canceled. What it sounds like is that
Being double billed for multiple accounts at the same address after changing my internet speed
After changing my internet plan for a new one on March 31, It seemed like it created a duplicate account at my address. On April 2nd, I received an email confirming the cancelation request on the old account. It seems like that didn't take, because I just had 2 auto-debits on my account, one for the
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Internet drops for 5-10 seconds
Hi! I've had issues with my internet lately. It will randomly drop all connections for 5-10 seconds one or more times and hour. It is not exactly a new issue, but has been a lot more frequent recently. I have a netgear CM1200 modem and R6230 router, which I believe are still in spec for my xfinity p
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Your Home Network
@Again wrote: "... On that DM you send did you send another one or respond to the one you sent? ..." Not quite sure what you mean. The Black Disk icon appears as soon as I click the DM link to open the editor. The most recent message I sent to Xfini
Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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Recent chat
I was connected to an XF chat person who was helping me to set up my account at my new address and can't locate the chat or the consent form he sent me.
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Sign-In and Account Management
I am a Xfinity internet customer. While I was on the phone with Xfinity customer service updating my internet and TV services in February of this year, the agent asked me if I was interested in Xfinity Mobile. I told them no I have another cellular p
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Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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