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user_d2o0jj I understand the urgency and that deadlines for paperwork can be stressful. I want to make sure you get exactly what you need to show that your iPhone is paid in full. Since you are looking for the specific breakdown showing the $1,199.00
Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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FETV
Where is FETV? When will it return? Its expensive enough to "Have to" pay for many channels I don't want/need/watch ! I should at least get the watchable ones. Please Bring FETV back FOR REAL. The "Google AI" (more like out of date information echo) claims that it's now FETV HD and most likely chann
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Channels and Programming
Military Orders-Billing Issue
Hello Xfinity Support / Digital Care Team, I'm reaching out here after frustrating experiences on the phone, hoping for proper resolution on a $133 early termination fee that I believe should be waived due to my wife's active-duty Army PCS orders. Quick background: We had Xfinity internet (bundled o
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Billing
user_k1smn4, Hi there! Thanks for reaching out. I can understand the importance of seeing when your plan will change and upgrading your equipment. I am the same way as a consumer myself. You've reached the right team. Over social media, we are a dedi
How do I get the most updated equipment upgrade for free without changing my plan
I cant get a hold of a person and are not able to see when my plan will change I want the exchange of the modme to the newest model as well as the streaming box i have to be upgraded with out changing my plan and being charged more money There is no where thst shows when my current discounted plan e
Question
Greetings, user_et7x3k! We appreciate you reaching out this week regarding your compensation request regarding your recent damage claim concerns. Rest assured, our Digital Care team can take a closer look into this for you. As a fellow homeowner, I k
Damage complaint
Hello, Claim Number ECM0017957337 This message serves as my final escalation request regarding unresolved property damage caused during a Comcast service visit. On 11/20/2025 , Comcast technicians performed cable line repairs at my home. Immediately following this visit, I discovered damage to my ex
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Hacked home network (confirmed by pro), three routers in a row instantly breached
Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b
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Your Home Network
Hi @Abyssal, thank you for taking the time to share your recent experience with us. You have come to the right place for help, we have many brains here to help when issues like this come along. I must let you know that there are plenty things that co
Live Chat Agent not connecting
Everytime I ask to speak to a live agent about my wifi box being broken, It is getting hung when I click internet on the AI support. This internet is atrocious and overpriced to be dealing with this. I'm trying to get a new modem because mine is not working...
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How can I ask if Music Choice can add to the list old Salsa hits?
I like the channels Music Choice, they don't have any old Salsa music that plays. I have listened to Tropicales and most that play are recent hits. The old Salsa music is no were to be found. I'm asking if you can add a list that is old Salsa music? Fania all star, Hector Lavoe, Servando y Florentin
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Xfinity Stream Website
user_bauuyq Welcome to our community forum! Thank you for bringing your recent experience to our attention so we can make sure your phone number is ported successfully and we make things right. I'd be reaching out as well if I was trying to get an is
mobile number porting
Since November 11 and officially November 18 when the port request for my residential LANDLINE was sent to Century Link Lumen to release to Xfinity Mobile - I have been on chat, customer service and escalation teams and Tier 3 Support and then finally the store with no success. Every representative
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Slow Internet Speeds, Download Speeds and random drops
I am currently paying for 1GB download speeds and for the past month I have been lucky if the speed reaches 15mbps. I have tried troubleshooting my Gateway multiple times and the Xfinity assistant has been zero help with setting up a technician appointment to see they can fix our issue. It is gettin
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Your Home Network
Our Digital Care team would love the opportunity to help research your recent tickets further to proceed as necessary towards a final resolution for you, burrcor. Please feel free to direct message us with the steps provided above for further assista
HELP! no Netflix though it is a part of my plan
please fix this. Netflix has not been available for about 1 month even though it is listed as being a part of my "grandfathered plan
Question
user_n19lj0 Hello and thank you for reaching out via our Xfinty Community Forums about your recent bill increase. I completely understand your concern—unexpected changes in your monthly expenses are never a pleasant surprise, and I would feel t
Direct Message
My xfinity bill is increased a lot from last month. How can I talk with the right xfinity contact regarding it? If the bill were to remain as high as the recent increase, I'll have to look for other provider options.
Question
Weeks after signing up my phone and watch I only coincidentally discovered my watch doesn't work independent of my phone (my phone was home and i tried calling my husband from a store and the call failed). Thank goodness i didn't have a medical emer
New Apple Watch activation issues
Is Xfinity going to fix this issue? Cannot get Apple Watch Ultra 3 or my wife’s Apple Watch 11 46mm to activate when setting up cellular. My time to send things back is running out. This is unacceptable.
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Video doorbell keeps going dead after install without a chime box
I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician
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Devices and Equipment
Direct Message
My xfinity bill is increased a lot from last month. How can I talk with the right xfinity contact regarding it? If the bill were to remain as high as the recent increase, I'll have to look for other provider options.
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Customer Service
2.4 GHz signal disappears
I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo
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Your Home Network
I start to experience significant slowness recently. I am in the 98075 area. my plan is 400 Mbps. I tested with Speedtest.net multiple times against local comcast servers, and the actual speed/bandwidth is only between 25~50Mbps. Anyone from Xfinity
user_qbe4no
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Super slow internet speed
I need Comcast to fix my super slow internet speed. Down stream speed come to trickle, average 6mb/s despite paying for 1G package. Happen a week ago after Comcast service outage last Friday. i’m working from home and need the bandwidth problem resolve quick or will cancel service
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