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Xfinity customer service in store and help with internet service
We decided to downgrade our tv/internet package and move to internet only recently. Figuring it was best, we went into the local store to get this taken care of. We have two modem/gateway boxes on our property and have had so for nearly 9 years. We have one box for the main house and the other for t
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Customer Service
Modem losing DOCSIS registration several times daily - T3/T4 ranging timeouts, levels in spec
I'm getting repeated internet dropouts caused by my cable modem losing DOCSIS registration and re-registering. Each event drops the connection for roughly 30 seconds. It's happening multiple times a day and appears to be getting more frequent. Modem: Arris SB8200 (DOCSIS 3.1), in bridge mode behind
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Your Home Network
Hello sethpjax! I wish we were having a better Friday for you. I'm sorry to read that your services are impacted again after the recent storm. I know how debilitating it can be when our home services are down. I know that the wait has been longer due
My Xfinity Pedestal Box fried again
Hi, Last year during a major thunderstorm lightning struck in our neighborhood and fried the Xfinity’s Cisco FST in the Xfinity Pedestal box at the street that goes to my house. Our box was still working then but nothing else was fixing it. When we had a tech come out and look at it they determined
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Yes, I have a dial tone and I can make calls from my home phone. The issue IS NOT my phone as everything has been working for the past 9 years until recently, like the last couple of weeks. No! I've already tried your suggestion. The Xf
Home Voicemail
Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail
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user_w9s9jq Hi there! Thank you so much for using our Forums and for allowing our team the chance to look into the recent plan change talks. We got your back and will do everything to make this right I assure you. In order to get started can you send
Please Help
I am writing to request your assistance in resolving an issue with a pricing commitment that was made to me by an Xfinity representative on July 14, 2026. At the time, I was paying $105 per month for 600 Mbps internet service. During my call with Xfinity on July 14, the representative told me that I
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Official Complaint: Unfriendly Customer Service and Double Billing Issue (Account #s: -[Edited])
Subject: Official Complaint: Unfriendly Customer Service and Double Billing Issue (Account #s: -[Edited: "Personal Information"]) To Whom It May Concern, I am writing to formally complain about a recent experience at your Xfinity Store and to request an immediate correction of an improper billing
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Billing
Just read all the other posts with the same issue...
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Hello @user_u8ea24, and thank you for posting such a great question on our Xfinity Community Forums! I can understand why that would be confusing if the payment information you're viewing doesn't appear current, especially if you haven't updated it
Credit card update
ICI owe no balance, but I’m looking at the credit card number and that credit card is not been good for at least two months. How are you getting your money
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Separate, maybe related, problem: Under Your redeemed benefits it is now empty - showing: You haven't claimed any benefits yet. When you do, the most recent will appear here.
Bookshelf code invalid through rewards
I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not
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Can't get an internet plan because of trouble verifying identity.
I have been stuck on this page where I have to put my birthday to verify my identity. Every time I put my birthday the website says it couldn't verify it, and gives me this message "We're having trouble verifying your identity" I read on some other posts here that I should direct message support, bu
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Customer Service
Every Thursday i log on to redeem benefits. Today I redeemed to but when I went back later to use one(the Amazon one) my redeemed benefits are all gone and this is what it states: You haven't claimed any benefits yet. When you do, the most recent wi
Where did my benefits go?
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
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Hey there BrandonF30 👋 Symmetrical speed coming to your area is super exciting, so I'm glad that's been the case for your area recently! Above all we want you to be able to take advantage of that increased upload speed fully, so if that hasn't come
FDX and XB10 still receiving 100Mbps upload
I have had Full Duplex at my address for a little over a week, and I also have the XB10 Gateway. I got an email last week stating able to get symmetrical speeds if I upgraded my gateway. So I did that, and I am still getting 1000Mbps/100Mbps. I have called so many times, and the overseas reps don't
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Executive Escalation Requested — $1,100 Xfinity Mobile Trade-In Credits Missing for Over One Year
I am requesting an escalation regarding an unresolved Xfinity Mobile trade-in credit issue that has now been ongoing for approximately one year. I upgraded to a Samsung Galaxy Z Fold 7 in July 2025 and returned my previous iPhone using the USPS return label provided for the Xfinity/Assurant trade-in
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Billing
Consistent DOCSIS internet interruptions occurring daily
Customer Equipment NETGEAR Nighthawk CAX30 cable modem/routerFirmware: v2.2.4.2Xfinity 1 Gbps Internet planModem/router normally located upstairsSeveral devices are hardwired by Ethernet; Wi-Fi coverage is strong throughout the home Primary Problem Internet service has been experiencing recurring br
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Your Home Network
Hey @user_3o6qt2 I'm so sorry to hear that your service was affected during the recent visit. This is not the experience we want for you. Has your service been restored or do you currently have an appointment set up?
Xfinity Tech Disconnected our service while connecting neighbors service
My neighbors got their Internet set up today and in the process disconnected my service. Pretty annoying.
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Good evening user_zc6eqn. I appreciate you coming to our community for help, but even more so for the time you've taken to lay out the detailed timeline of your concerns. I know storms have been impacting a lot of areas around the country recently, b
Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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Customer Service
Customer Service
My account was cancelled without my authorization on August 5, 2026. I spent 2 hours on the phone getting a new account set up, then another hour with a separate rep getting the gateway's MAC address added to the new account. I then opened a billing dispute because I was being charged for the Aug–Se
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Billing
Thanks for meeting us here in our community about the trouble with setting your series recording, @user_ax513m. You've reached the right place for help. Can you tell me if this is a new issue? Meaning you've been able to set the recordin
recording on my DVR.
I can record single episodes but not the series. I have plenty of space to record the series, but it won't do it. I have to record each episode separately
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Hello @user_1g37kz, thank you for taking the time to leave a post. I can certainly understand how frustrating this must be, especially when a feature that was previously working for in-progress recordings suddenly stops functioning despite your
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xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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