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Internet Service Line Installation - Ongoing Issue - Please Help
Hello Comcast Xfinity team, I am writing to formally lodge a complaint regarding the recurring failure to properly install and bury the internet service line at my property. Despite five separate repair attempts, this issue remains unresolved. On each previous occasion, technicians have replaced sev
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Your Home Network
Extremely slow link speed (54Mbits/s) on Linux laptop with 2Gig plan
Just upgraded my gateway from an XB8 to XB10 at the insistence of xfinity due to recent network upgrade. Phones and windows devices connect fine, but my linux laptops (running Fedora 43) which have been running just fine with the previous gateway, are now crawling... cannot get a download or upload
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Your Home Network
Cannot get above 40 Mbps upload speed with UCI modem on 2 Gbit plan
I am unable to get faster than 40 Mbps upload speed using a UCI modem on a 2 Gbit plan. I have tried contacting tech support multiple times and they keep trying the same steps with no fix. Most recently, tech support told me I needed an Xfinity modem and that my brand new UCI modem (which is on the
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Your Home Network
@user_4d8lf3 We would need you to DM us, so we can go over your account details. Per our guidelines, we don't want any personal information to make it on public posts. To send a direct message, please click on the chat icon in the top-right corner of
Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard t
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Android Stream Issues.
Dear Xfinity Customer Support, I am writing to formally report an ongoing issue with the Xfinity Stream app on my Samsung Galaxy S9 tablet and a Samsung S26 plus cell phone. This problem began a few weeks ago following a recent Android system update, and since then, I have been unable to access or u
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Xfinity Stream Website
Hi there, @user_99mftr. Thanks for reaching out to us here on the Community Forum. We can check to make sure the connection itself is healthy. As far as basic troubleshooting, you would want to make sure that the device has been updated recently. Hav
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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I too repeatedly asked if I could use the XER10 with my existing network and was reassured that I could put the xfinity device into bridge mode. The installer tech did not do this and I just attempted to do it on my own. I contacted support by chat,
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Customer service call center interaction and lack of notes
Hello, I have spent 8 hours talking and explaining my issues for more than 6 call center employees over 6 daysl. 8 hours plus on hold. Here are the most recent employee numbers 302627, 1023606, 8246, bp-rlaloy. Please review their notes.
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Customer Service
Greetings @user_h7n1ib, thank you for taking the time to post on our Xfinity Forum. We appreciate you for taking the time to share your experience with us and bringing these concerns to our attention. We’re sorry to hear about the frustration
Technician installing my new security panel without giving me advice
I recently book a technician named Ola to my house just to connect my cameras again, which has been installed. He came to my house, never asked me for permission to change my security panel from Honeywell to Xfinity, which I had no idea until he installed that on the wall and he said it’s much bette
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Hello user_osd8l4 thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums regarding your recent experience. I can absolutely understand your feelings of frustrations with the payment arrangement and having se
Non existent help
The fact Xfinity claims to have the good customer support is a baffling notion Im currently dealing with a suspended account due to asking an agent for more time and then still have my services disconnected after I explained the situation and they assure me that o had until the 24th to pay it they p
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Hi there and welcome to Comcast @user_50ld65. Thank you so much for reaching out to us regarding your recent bill increase. You are in the right place and we are happy to assist you today. To better assist you, can you please send us a direct message
Why has my bill increased since July of 2025
My bill has steadily increased since then from 131.00 to 181.44?
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xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio
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Flex
Survey for recent help
Want to give a huge thankyou yo manpreet they were the nicest, agent, they were very understanding and helpful and patient with me. Didn't end the chat or get rude or anything. It helped me with getting my bill. Do they change once I moved as well as explain that I had a previous balance that I didn
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Xfinity Compliments
Well, it's really more than I have time to type which is why I requested a call. I have currently been on hold almost 30 minutes waiting to speak with a supervisor. I have probably wasted as much as 8 hours in recent weeks trying to do various
PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!
I need a high ranking manager to contact me ASAP at [Edited: "Personal Information"]. I have NEVER been so frustrated with a company. Your online site that should allow me to service my own account is ABSOLUTELY pathetic. For a "technology" company to have a non-functioning customer account portal i
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Urgent — Gas Line Concern After Unannounced Cable Install
Hi, I need to flag a few issues with the recent cable installation at my property. First, a crew showed up unannounced and dug a trench without any prior notice. The trench crosses directly over my propane line, and I'm concerned the gas line may have been damaged during the dig. I need someone to c
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Customer Service
Greetings @LBrun211, thank you for posting on our Xfinity Forum. That definitely sounds frustrating, especially after being a long‑time customer. We apologize you’re dealing with this. Unexpected bill increases and ongoing service issues a
Loyal Customers Pay More
So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and
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Did this get resolved? I'm having the same issue, only when I get to "it's already active" the support link routes me to a VERY shady .eu website with a "support" option asking if I've made a payment recently. I feel like Xfinity has been compromis
Can't Activate Peacock!
I am a Platinum member which includes the Peacock subscription, so I went to activate Peacock in My Account. I keep repeating the following without success. First, I claimed the Peacock subscription. It indicates the benefit is "Claimed" and can be activated. Then I went to My StreamStore to activat
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I would like to terminate my account and all services due to there's a big problem. ..
My old sister (63) is stalking me, harassing me, cyber bullying me, etc. It creeps me out so much. When you look at the time span and all the posts that my sister Kelly did on my individual account., it's bizarre to say the least. It's going on 20 years now that this loser will not get a life of her
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Customer Service
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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Your Home Network
Good morning user_vih3do! Thank you for reporting the trouble to us here on our Xfinity Forums. I'm terribly sorry that the account was not automatically disconnected when the new service began and that the billing continues to be processed. I unders
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Repeatedly billed for service that should have been disconnected back in January when the service was replaced by a new account and service
On January 24, 2026, a new internet service was started using a new account at my soon to be former address, and the previous account at the the same address was supposed to be automatically deactivated. However, Comcast has continued to billing me for a monthly service that has not been used and sh
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