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Hello @user_c3ys5y, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Please refrain from making multiple comments or posts about the same concern per our forums guidelines. Y
make a payment
I have tried to make a payment by phone, it won't let me. I have tried to online but it will not load. Is there another way to make a payment ?
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NEED LETTER FROM XFINITY SHOWING THAT MY INTERNET IS DOWN
Hello, I am trying to reschedule the GRE test which I was supposed to take from home today. I live in the Nashville area, and my internet is down as a result of the recent ice storm. Thus, I cannot take the GRE today and need to reschedule. According to the people at GRE, I need a letter on Xfinity
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Customer Service
Cancel Internet
I have been a loyal Xfinity customer since 2018 and have generally been satisfied with the service until recently. These ongoing issues during and after the January 2026 ice storm in Nashville have led me to decide to cancel my home Internet services. From January 27 through January 30 (and with int
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Customer Service
Manual Unlock Request: iPhone 13 mini paid in full (Ticket #ECM0019185855
I am contacting you regarding a network unlock for my iPhone 13 mini (IMEI: 35 759049 466960 8). This device was paid in full years ago. While I have an open ECM Ticket #ECM0019185855, your phone support continues to refuse the unlock due to a recent service billing dispute. Since this hardware met
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Devices
It took some time to get it done. At least there was an acknowledgement that the problem was being addressed and that is much appreciated. Everything seems to be back to normal for me. Thanks for the followup and for everyone's posts to
Can't view attachments
I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.
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MAC Filtering
I see this issue repeating in the posts but without a clear answer. I cannot connect my HP printer with my new router. MAC filtering is enabled on the wireless router. I have reviewed the steps, but I am unable to log into the router's admin interface. I dead end on an xfinity page that points me to
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Your Home Network
Hey there user_ih8fy5, and thanks so much for taking the time to share your recent experience here with us in our community. I know times can be hard for a lot of different reasons right now, and the experience you outlined is the complete opposite t
Terrible customer service
Who do you call or contact to file a complaint about terrible customer service from a customer service representative? On January 30th at 4:54pm until 5:14pm from Oak Lawn, IL, I called Comcast to try to get a discount or downgrade my services because of my lack of employment. Instead of the custome
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Thanks for getting this moved over EG, and hello user_nnze2s 👋 I definitely understand the need to stay as low as possible when it comes to expenses these days, and more than anything we'd to lose you as a member of the Xfinity family, so I'd be hap
Promotion expired
My promotion expired and bill went from $55 to $79. Been a customer for 10 + years. Looking for retention offers to stay competitive with other providers in my area.
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Hello, puddytat2tn1! We appreciate you reaching out this week regarding your recent concerns with support. Your feedback is important to us! We are always more than happy to help here via our XFINITY Community forum. Please let us know if you still r
Landline not working
I recently upgraded to the Xfinity gateway and my internet is working great but my landline has no dial tone. I have tried plugging my phone directly into the modem and it still does not work.
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I promise our team is here to help, @user_brq8c9. In fact, it's our team that also responds to posts on the Comcast/Xfinity subreddit. If you have any unresolved issues or concerns, please feel free to create a new post under your username, and we'll
My accounts says I have 2 tv boxes but I only have 1
my account says I have 2 tv boxes but I only have 1. I exchanged several broken boxes 2 weeks ago fixing my plan and now it shows the wrong number of boxes. I think that 1 box was not scanned as returned by the store. I asked Asst Manager DEVON for a receipt but he had already taken the box to the b
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XB8-T causing tiling on TV
I'm not sure if this problem should be posted here or in the Internet forum. I'll try again is this is the wrong place. We have been having serious tiling issues with our cable TV and after tightening everything have tracked it down to the XB8-T gateway which we installed maybe 6 months ago. When we
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X1
Account created without my knowledge
During a recent address change, Xfinity mistakenly created two separate accounts in my name. I was only aware of and actively managing one of these accounts, which I made regular payments on. The second account was created without my knowledge, access, or authorization, and I was unknowingly being c
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Customer Service
I am sorry for any miscommunication. @Again is correct, we were advised that was going to be mandatory until recently. That feedback about the messaging can be shared from our end.
email migration to yahoo
Have you sent me the email offering the yahoo terms to accept? I m afraid I may have overlooked it. Can you check and send it to me again? I want to make this migration so I don't lose all my email. Thanks.
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Unable to activate/authorize Stream App on Roku devices
I'm tyring to activate /authorize the stream app on my roku devices and i keep getting an error. I am able to install the app in the Roku devices. When i try to log-in in tells me to go to xfinity.com/authorize and enter the code showing in the stream app. The web page shows successful activation bu
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Xfinity Stream Website
Recent Xfinity network upgrade in Colorado Spring, CO, goCoax MOCA network and a degraded Xfinity upload speed
I have an Xfinity internet service, and I also have a goCoax MOCA network where the Xfinity service and the MOCA network share the coax. Everything has been working smoothly, but I have noticed recently that my upload speeds have dropped significantly from 40 Mb/s to around 1 Mb/s. I know as part of
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Your Home Network
I am having the same issue @XfinitySeth and @XfinityChelseaB and am a Diamond Tier Member who has no access to pages where i can redeem rewards. I'm specifically interested in redeeming the free Peacock Premium reward, but i just get redirected to a
Peacock Premium problem!
I am trying to log into Peacock Premium via the tv. I should have Peacock premium since I am a diamond customer. Every time I log in, it asked me to select a Peacock plan to purchase. I reached out to Peacock customer service and they said it is an Xfinity issue and that I need to contact Xfinity. I
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Joebert Have you rebooted your computer recently? Also have you tried logging into your account on a smart device like a tablet or phone? If not can you give that a try and let me know if you have any issues.
Poor websites. They never work.
Whenever I attempt to use your websites, whether for mobile, TV, or Internet services, they consistently fail to work. For the past week, I have tried to update my autopay credit card information without success. Each time, I encounter a message saying, "Just a moment. This is taking a bit longer th
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Good evening @user_uxux6c, and thank you for reaching out on our Forums to let us know that you are also experiencing issues with your HBO MAX subscription. What error messages are you running into on your screen? Did you make any recent changes to y
Kicked out of HBO MAX subscription with xfinity
Had hbo max for years with xfinity. I try to watch today via TV app/phone and am told I need to renew my subscription. I have changed nothing. What gives?
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user_oxvxe5 Thanks for reaching out to us for help with getting your main line fixed after a recent ice storm cut it down. We can certainly help with getting in a work order to get it fixed for you. Can you send us a direct message with your fu
XfinityEricB
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Nashville. My cable line was cut.
My cable line was cut during the ice storm last Saturday. There is no outage in my area. The AI assistant keep suggesting that restart my stuff and not letting me connect to a person. I tried to put in a support ticket myself but I keep saying something went wrong, information not went through.
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