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user_dyf3ka I apologize; it looks like there was a recent update, and we extended support for an additional month. Do you still need assistance with your cable card?
Please help me pair my old but normally functioning cablecard to my tivo premiere that just had its hard drive replaced
i am told there are xfinity experts that can help get a cablecard paired to a new tivo host id by remove, save empty and replace even though the phone cablecard tier 2 people could not get it done. Please let me know what official xfinity staff can get in the xfinity system and apply the new host id
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I had the same frustration recently, after a European river trip that covered several countries, each border crossing freaking out Xfinity's email system into believing my phone had been stolen by someone who then crossed a border. Someone stealing
Comcast blocks our email when travelling to a foreign country! (status?)
I'm about to do some foreign travel and my experience has been that Xfinity will notice I'm a accessing my email from a foreign country and will block all of my family email accounts. I will have to go online on each of them and somehow re-input my password, which is a [Edited: "Inappropriate Langua
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user_468af0 Thank you for stopping in for help with your recent experience trying to update your promotion. That is not at all the experience we want any customer to have, and I would be more than happy to make sure it is addressed. I will need to pu
My internet happened to go down after talking to customer service?
My internet "happened" to go down after talking to customer service to try and save some money? This economy is bad right now, so I thought I'd try and save some money. The customer service representative I was talking to was down right rude. I appruptly ended the chat since it was going nowhere, an
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CM Error Codewords Channel ID 28 24 25 26 27 193 194 Unerrored Codewords 37266129 81004844
High Correctable and uncorrectable codewords
Hello there everyone. I am here to discuss that has been discussed before but i am unable to find any solution to it. As the title say i have High number of correctable and non correctable codewords. I just restarted my modem a day before yesterday, after the restart the correctable codewords were i
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Formal Executive Escaltion-Unresolved bill issue
SUBJECT: FORMAL EXECUTIVE ESCALATION – UNRESOLVED BILLING DISPUTES, UNAUTHORIZED DEVICE CHARGES & REPEATED CUSTOMER SERVICE FAILURES ATTENTION: OFFICE OF THE PRESIDENT / EXECUTIVE CUSTOMER RELATIONS I am requesting an immediate executive-level investigation into the unacceptable handling of my Xfini
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Billing
Streaming App missing recorded shows
This appears to be a recent issue on all my devices that run the app (iPad, IPhone and Roku TV). I will record and everything goes well. Once finished it will basically disappear from my list of recordings. I have ample space remaining and the app will even show the correct current count but the tit
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Xfinity Stream Website
The phone line is still active with AT&T and paid for. The phone number being transferred is in the same location as the Xfinity account. We did reach out to the carrier and confirmed that there were no PIN numbers or any locks that would block
Xfinity Voice Porting Department – Unacceptable Customer Service, Endless Runaround, and Zero Accountability
I have been calling Xfinity Voice's porting department numerous times per week trying to transfer a telephone number from AT&T that is very important to us, as we have had it for decades, and the experience has been extremely frustrating. Every time I call, I get the same runaround. I'm told AT&T re
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Hi @michelle1571,It has been a little while since a ticket related to this issue has been assigned to me, so I was beginning this was squared away. Has the issue continued to persist, and did you check that other TV to make sure it was on the most re
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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user_usr176 I'm sorry for this frustration. Looking at our recent updates, the Xfinity Stream app for Samsung TV devices was recently changed, and I am no longer showing that favorite channels are available. The app is different for each device, that
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning wit
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Can you make sure your Xfinity App has been updated to the most recent software version?
the email icon on the Mobile App is gone
what happened to the email icon on the App? I do not want to log in to the internet every time I want to look at my xfinity email. I also am not interested in "Yahoo" email - my past experience with Yahoo hacking is not something I want to relive. Please put the email icon back and stop asking if I
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@user_0lc7wo within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fi
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
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Still waiting for Bucket Truck
2 days ago my internet suddenly went out. I called Xfinity and was advised that a technician would come out right away. Once the technician arrived after reviewing our issue he advised that he put in a request for a bucket truck to repair our line as water from a recent storm had caused an issue to
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Customer Service
Thank you, is that something that started recently? Have you had a chance to restart your DVR or are there any other steps you have taken to troubleshoot this so far?
Timing with new equipment
I updated my equipment recently. I like to leave the TV on for my dog, but now it stops showing the programs after a certain length of time. Also, if I pause a show on my DVR, it only waits for a limited time and then exits. Can I adjust either of those changes? Thanks! ~Eileen
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Thank you for taking the time to reach out about your billing concerns. The first one shows any recent Streaming TV Changes, did you recently add any new plans like a Stream Saver Bundle? For the equipment side, did you prev
Bill for streaming
i have several questions about my bill this month. What is this charge? "Regular monthly charges have increased by $33.99 as a result of service change(s) made to StreamStore and Equipment & services." We do not stream anything Also I'm being charged for an Unreturned TV Box. We use all our equipmen
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lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
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Xfinity Stream Website
Received Theatrical Version of LOTR By Mistake
Hello, I am contacting you regarding the recent Xfinity Rewards movie giveaway for The Lord of the Rings: The Fellowship of the Ring (Extended Edition). My account successfully redeemed the reward, but it credited the shorter Theatrical Cut to my Purchases tab instead of the Extended Version. Can yo
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Customer Service
@user_kih1k8, welcome to the Xfinity Forum, I am here to assist you with your question about your billing. Thanks for your recent switch to Xfinity mobile, it is such a great service and hope you are enjoying it! Let me ask,what data plan ar
0 DOLLARS A MONTH FOR 12 MONTHS?
Hi I recently switched to Xfinity Mobile and was under the impression that I would only have to pay for the device. How ever my most recent bill is not reflecting that. Can you help me understand why? [edited: personal information]
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0 DOLLARS A MONTH FOR 12 MONTHS?
Hi I recently switched to Xfinity Mobile and was under the impression that I would only have to pay for the device. How ever my most recent bill is not reflecting that. Can you help me understand why? [edited: personal information]
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Billing
Persistent Incorrect Call Blocking
I am writing to request assistance with a recurring problem involving my Xfinity home phone service. For years, the spam‑blocking feature has worked well and has saved me a great deal of trouble. However, in recent weeks it has begun blocking legitimate calls that I rely on — including my auto repai
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Home Phone Features
Good afternoon user_jj9avt. I can certainly understand checking into where your bill is. I will be happy to look into this further with you. I do have a couple of questions to better understand the situation first. Do you have any of your previous re
XfinityJon
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Haven't received my Paper bill in the mail for November yet?
I haven't received my Paper bill in the mail for November? what's going on. I'am not on Paperless billing. Thanks Brian.
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