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Good afternoon @user_lmy2qw, and thank you for reaching out on our Forums regarding your recent rate increase. We appreciate the opportunity to help. Based on what you've described, it sounds like a promotional discount may have expired. You
Crazy price hikes and won't offer existing customers the offers advertised online
Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different
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Subject: Lost in Transit - Order Cancellation and Refund Request
Hello, I am contacting you to cancel my recent Xfinity Mobile phone order and ensure my account is not billed. The package has been stuck in transit in Norcross, GA for 8 days now and is clearly lost. As the shipper, Xfinity must file the official lost package claim with the carrier. Please process
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Devices
@user_furmnb I cannot find my original post. I use the search feature with my username, but it shows zero results To find all of your posts, click on your avatar in the upper right and then on View Profile; scroll down to see your posts. Alternat
accidently signed up for this community forum and i want to be removed.
remove me from the community forum.
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chesterusob Hi there! We understand why the repeated drop from about 90 MiB/s to 15 MiB/s would look like SFTP-specific throttling, especially when speed tests and other traffic remain normal. Xfinity’s current network management policy s
sftp traffic throttling
My side-job involves a large amount of sftp traffic. Xfinity is throttling my sftp download speeds. The host that i am downloading from is in a datacenter, so it is not an issue with their network. I can get combined sftp speeds of up to 90 MiB/s for short periods of time, then it drops to a combine
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Good evening @user_qugtwv, and thank you for reaching out on our Community Forums regarding your Peacock Premium activation concerns. We appreciate you bringing this to our attention. First, I'd like to thank you for being a loyal Platinum Re
Trying to Activate Peacock Premium
Hello, I am a platinum member who has a Peacock Premium benefit. I have been trying to activate this account on and off for the last several months. Whenever I try, the following occurs: 1. I am directed to https://www.xfinity.com/yoursubscriptions to 'activate my peacock premium account,' but peaco
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What is going on? WHY am I getting a string of posts by a stranger from 5 months ago? I'm not shelbyjean107 and I don't have any Apple devices. This is tangled up
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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I have been having the same problem for two years now with no resolution. Except for me, my problem began a year prior to me moving... If someone from Xfinity would like to check the most recent support request I submitted for this, that would
Unlink Peacock Subscription after moving
I recently moved and am trying to reactivate my Peacock Premium perk from Xfinity. When I go through the activation it give the error "Your Xfinity account is already linked to another Peacock account." I only have one account, and it is the one I am trying to link it to. Can somebody help me unlink
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Same story as user_2f2b09. No longer able to open HBO Max on set top box recently/suddenly. Computer and IPhone can launch the app fine. I done most of the same steps, restart box, restart router, other items like making sure HBO was not locked unde
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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How do I check to see if a credit I was promised over the phone is actually planned for my next bill
Overcharged for a TV plan change on the partial charges, plus my 2 product discount was removed. On a recent phone call I was promised a $18 credit and that my discount would be returned on my next bill. How do I verify all of this?
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Billing
Got this recently (this is after the recent repairs the backend/network team did): * **Today, 5:58 PM** * Download: 357 Mbps * Upload: 116 Mbps* **Today, 7:08 PM** * Download: 356 Mbps * Upload: 43.5 Mbps* **Today, 7:59 PM**
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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To Whom It May Concern, I have been a Comcast/Xfinity customer for more than 20 years. During that time, I have invested a great deal of money in your services and, unfortunately, far too many hours attempting to resolve issues with customer service.
RE: 1st public post so I can DM Xfinity Support
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
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Need "Admin Tool online access" enabled — Xfinity app no longer supports Android 11
The Xfinity app recently dropped support for Android 11, which is what my phone runs. I have no other device with the app installed, and I don't want to buy new hardware just to configure my gateway. I understand from other threads here (and from XfinityGabriel's replies in similar posts) that "Admi
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Your Home Network
Review of Internet pricing and new 5 year guranteed plan
Hello, After recent price hike of 50% to my bill, I am looking at what offers you have to reduce my monthly bill as well as competitive offers, especially 5G Home Internet options which are about half the price. I know that as an existing customer I can get a 5-year guaranteed plan. Can you help by
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Billing
getting support
1. Tree was down on wires due to the recent storm, but the tree was cleared yesterday by PPL. 2. Comcast wires dragging on ground as a result of the downed tree 3. Need someone to come and re-adjust cable support in neighbor's back yard (where the cable is dragging)
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Customer Service
user_oj2uvy Thanks for reaching out to us about your concern with Ping since your recent move. I can certainly understand that being a concern when gaming online as I do so as well. You have come to the right place for help with finding the issue. Si
Ping issues
“We’re using an Xfinity Gateway with a wired Ethernet connection. We recently moved, and since then the ping in online games (Valorant, Rocket League, CS2) has been spiking from around 50 ms to over 300 ms. We’ve tested two different PCs, so we don’t think it’s the computers. Can you check the line
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Different user, same issue. The app is unequivocally not the best option to access the Admin Tool. And all the forum posts and support tickets are proof of that. The (my) app does not have the option to "View Wifi Equipment." There is no option to a
Router Admin Tool is disabled
I've enabled the admin tool and when I go to connect I still get the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app. managing my network via the app is difficult and frustrating.
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Good evening and thank you for reaching out to us on our community forums @user_8vfrfj! I completely understand wanting to know why the discount stopped being applied. Depending on when the promotion was added, some older offers required
Auto pay discount was stopped??
I was getting an auto pay discount of $10 per month because I also had paperless billing. I was late with a payment one month, but completed it within a couple days. I had continued the auto pay and paperless billing, but my discount is no longer applied. Why did they stop the discount?
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Xfinity Support
Cancel recent order placed. The order was for the home WiFi extender.
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Customer Service
These posts echo my own struggles. Up until recently my Xfinity email worked flawlessly on third part apps such as Apple Mail, amd MS Outlook. Recently that all changed. I recently several hours working through AI to help resolve the iss
user_somch1
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lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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