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user_4gl1u6 Hello! Thank you for reaching out. Did you add a new device to your account recently? Also, we see your Direct Message. In the future, please wait for us to invite you to send a DM as it is against our Forums Guidelines to send an Unsolic
Unwanted mobile line added to account - need assistance.
Unwanted mobile line added to account - need assistance.
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I am one of the original posters to report this issue and after a few back and forth exchanges with the so-called Xfinity online experts, I have been sitting back to observe the additional communications that have transpired over the last few months.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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Hello user_59qw1p, and thank you for connecting with us in our community! I'm sorry to hear about the storms in your area that caused the service interruption. I've been in a few bad storms myself with no power recently, so I know what that can be li
Home internet offline
I just had a 3 day xfinity outage following a storm. My internet will not work and the app keeps saying my device is offline. It's my own modem. I've tried unplugging, restarting, resetting. I've tried had chat support help but they keep saying my device isn't online. How can I verify you have the r
Question
user_a0bfor thank you for using the Xfinity Community Forums page to reach out regarding your recent customer service experience. The last thing we want is to lose you as a customer. Let's get your account pulled up and authenticated to take a closer
Did anyone's phone number get deactivated by Xfinity on accident? (Worst customer service in my life)
Xfinity deactivated my phone number a few days ago, for no reason, i lost all my data and the offers for the plan i was on, i had no network or data since they deactivated my number, I had to go to the xfinity store and get a new line just so i can call the customer service and ask why is this? and
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SENT TO COLLECTIONS WHEN IM THE ONE OWED MONEY
In September 2025, I contacted my internet service provider to negotiate a lower rate on my internet plan, which was renewing at a higher cost. During this call, the representative told me that the paperwork he was sending was solely for internet service renewal, and mentioned a promotional tablet d
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Billing
Hello @tharealisttony thank you for reaching out over Xfinity Forums. Working from home myself, I like to ensure I'm on the most up-to-date equipment possible to get the most out of my home network and completely understand wanting to check if upgrad
Upgrade to xb10
I currently have an Xb7 gateway and would like to upgrade to latest xb10 which I believe will greatly improve the quality and performance of my wifi. What do I need to do in order to upgrade?
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Cancel my account/service
Subject: Account Closure, Billing Suspension, and $15 Refund Request After six years of continuous service, my recent transition was extremely difficult. Technicians visited twice but failed to activate the service. No communication was done between them about what had to be done. Apparently a big j
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Customer Service
user_8f956f, Thank you for reaching out. I can certainly understand how important it is to be able to reliably monitor, arm, and disarm your security system through the app, especially when you've already taken troubleshooting steps like reinstallin
Home App on IPhone
Ever since I switched my phone service from Verizon to Xfinity and made some changes to my services, my app works “sometimes” when I open the app there are 3 dots and says now connecting to your home. But does not connect. Other times it dies just fine. I have reinstalled app, checked WiFi connectio
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RCS waiting for activation issue on iPhone and Xfinity Mobile
I'm having issues sending RCS messages to android customers from my iPhone 14 Pro Max. Since the carrier is involved with RCS messaging on iPhone this may be some sort of carrier bug or maybe something in combination with a recent iOS update. I noticed on the RCS Messaging tab in the Messages settin
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Network
Nobody knows how to send a pairing signal to Tivo
I had to send my TiVo in for repair. By the time I got it back, my cable card was no longer active. I need someone at Comcast to send it a pairing signal. There used to be a dedicated team for this, but Comcast disbanded it. After an hour in chat, I managed to get a representative to schedule a live
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Non-X1 Service
Public WiFi
In my recent activity I keep seeing entries for ”Unkown protected on public WiFi”. I’m at home at the moment and I see that entry already twice today. My phone always shows up listed as the model so I’m confused as to what these entries are. I disconnected all devices I had connected to way gateway
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Your Home Network
@user_czntlb We have received new posts regarding your concerns. Please send a Direct Message so that I may better assist you with your concerns regarding your cable line. I look forward to working with you today!
Down cable line
The cable line at [Edited: Personal Information] is down on ground and arching in my backyard causing tripping hazard. I've tried calling, I tried reporting it on the report page and it's not working says report not submitted try again!!!
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Bill too high
First off, I'm a Gold Member, and I've tried every reasonable avenue to resolve this before posting publicly. My bill has risen to completely unreasonable levels due to repeated misinformation from Xfinity representatives. It started when I received calls from representatives offering what were pres
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Billing
Outage
Dear Xfinity Corporate Team, I am writing because I am extremely disappointed with how my recent service outage has been handled. I have been without internet since Saturday, and as someone who works from home full-time, this has had a major impact on both my job and my household. Almost everything
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Customer Service
I have a complaint I want to post. About a week ago, I opened my Xfinity account on line. On the opening screen, there was a box for the internet and below the word internet it stated that there was an upgrade on my speed, so I clicked on it to see w
How to file a complaint
I have had hours and days of my life wasted on the phone with Xfinity to sort out billing and also the fact that my internet was not working. After hours on the phone with Xfinity and paying my bill they said I would have to wait 3 days for a tech to come out. Sure enough I fixed it myself and someh
Question
First off, I'm a Gold Member, and I've tried every reasonable avenue to resolve this before posting publicly. My bill has risen to completely unreasonable levels due to repeated misinformation from Xfinity representatives. It started when I received
Executive/Corporate Customer Relations/Retention Team
I am writing to formally escalate an urgent concern regarding both a significant billing increase and repeated unresolved service issues. I have been a loyal Xfinity customer for over 14 years and currently subscribe to your full bundle of services — TV, Internet, landline phone, and mobile phone. O
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Just chiming in as well since this a recent post. It seems as though the spam filters for xfinity email are hit and miss. It seems some days, I receive very little spam. On other weeks/days, I get 30 or 40 a days. I don't typically
troyhunter
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Spam/porn email
When there is a spam/porn email, I open the contact card and choose “block”. It says that email address is blocked, but when I close the contact card, it is not blocked. When I re-open the contact card, it is not blocked. My email is inundated with spam/porn that I can no longer block. I have tried
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