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Sincere Concerns regarding Customer Solutions Access to resolving a 23+yr old account
I am requesting that my account be assigned to a single supervisor or Executive Customer Relations representative who can oversee this matter from beginning to end. This issue has now been ongoing for approximately eight months and cannot reasonably continue to be addressed through repeated calls to
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Customer Service
user_bmmwdm Good afternoon, and welcome to Xfinity Forums! Having an unexpected increase can be alarming. Have you had a chance to look at the details of your statement (page 3) to see if had a promotion expire recently?
Porque mi factura cambio en octubre de 2025
Yo pagaba 78.$ y ahora me están cobrando 100$ quiero que me expliquen
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Hi there, @Aconlo000 ! Thank you for reaching out, I'm truly sorry for the trouble you are having with your cameras. This issue is often caused by a temporary backend glitch or a recent firmware update. In many cases, you can resolve it by performing
Cameras Night Vision
I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success
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Hi there @user_4so6ez. Thank you so much for reaching out to us regarding your recent upgrade to the 2Gig service. You are in the right place and we are happy to take a look at your account. Please send us a direct chat message with your full
Technicolor CGM4331COM not supporting faster than ~800Mbs download
I upgraded my contract to 2Gb downloads and was told the existing router would support it. After over a week at the new plan I have not seen any increase in speed. This was tested both through speedtest.net and xfinities our speed test tool. How do I either help my existing router go as fast as it s
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user_af14qz Thanks for reaching out to us about your recent statement concern. Is the concern about the amount, or when it's due as you got it late?
I need My account payment status please.
I received a late bill for $65.00 and need to verify this information.
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@user_uyieex It would appear the version of the Xfinity App you have is downlevel. The most recent version is 8.15.1.3747. Xfinity just pushed that update out 2 days ago when everyone started posting about this problem, me included. Now that
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Thank you for reaching out @user_7mt3vt! It sounds like your promotion on your plan may have ended. Are you able to pull up the PDF statement of your recent bills to see if there was a plan expiration date on the bill?
increasing bills
i need to know why the bills of Xfinity has increased for these 2 last months ? i was paid $ 35 before but now i am getting bills Of $ 82 oure contract was for amount of #35 per month since june 2024 till June 2026 why it change on June 2026? I am using this internet just for TV and my kids use on t
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xkz554 - I hope you're having a wonderful Friday! I wanted to follow up and check in after your recent visit. I know how important it is to have everything completed correctly, and we truly appreciate the opportunity to gather your feedback and make
Xfinity came to install underground cable and left the internet not working.
Just moved to the area and got 1 gbps internet but was getting much less and it was unstable with frequent ping spikes. Tech came and recommended new underground wire installation. The team came and went and left the internet completely dead. The modem is blinking red and no matter how often it is p
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My Xfinity Stream apps on all my Firesticks are doing the same thing as recent as a few minutes ago. I restarted and nothing has changed. Begun about a week ago. Have to exit out and reopen.
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Amazing Customer Service!!!
I specifically travel to the Burlington Mall location just to work with Joel because he is the absolute best at what he does. Over multiple visits, Joel has successfully resolved several different complex issues for me. He has handled my Xfinity billing issues, quickly diagnosed and fixed technical
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Xfinity Compliments
@user_c3mvlj You can also view your Xfinity bill online at xfinity.com after logging in with your Xfinity ID. From Billing & Pay from the top menu, choose View Bill & Transaction History. Select Bill Details screen to see more
No billing assistance is available on app
I have a new charge on my account that I cannot identify. You Xfinity Assistant asks the same questions over and over again and there is no way to connect with an agent. This is the worse customer service of any company I know.!
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Darby_Crash We understand why you are frustrated, especially when this has been happening for months and is interrupting a service you are paying for. That is not the experience we want you to have. The XRE-03046 error does not always p
Does anyone actually know the root cause of the XRE-03046 error?
I have been getting random XRE-03046 errors on various wireless boxes now for MONTHS! These errors prevent me from using the service I am paying for and thus in my opinion are a clear breach of the service contact. I have yet to get a satisfactory answer as to why this keeps happening because no one
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Camasonsid Thanks for sending those details over. Since you can access your email through Chrome, the email account itself is working. The issue appears to be with how the Xfinity app is loading the email page on your Android device. You have
No emails are displayed when I use the Xfinity app on my Android phone
When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl
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Hi James - The app is called Pushbullet Pro and I use the Windows app on my main PC, which allows me to type texts on a full-size keyboard instead of on my phone. Pushbullet Pro works fine when I turn off Advanced Security. Below is what the Xfinity
advanced security
I turned on Advanced Security through the app, and it keeps blocking the application I use to type texts on my PC and send them through my phone. I looked up the knowledge articles pertaining to allowing long-term access and it only works for a web site. The article also says that blocked items shou
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@user_y5phmd An “upgrade failure” in the Xfinity app usually means your device’s operating system is outdated or a software issue is preventing the latest version from running properly. This can stop the app from opening or syncing
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach
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Unacceptable support, no issue with modem, pressure from chat rep
I'm extremely dissatisfied with how my recent support interaction was handled. I contacted support because I was experiencing abysmally slow (double digit Mbps down speed on a gig speed plan) internet speeds and wanted help diagnosing the problem. Before contacting support, I had already done multip
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Customer Service
Legacy capped plan — want to move to current unlimited plan + overage credit
I'm on a legacy Connect More plan with the 1.2 TB data cap and have paid overage charges two months in a row ($40 and $30). My $34/mo promotional discount also expires Oct 9, at which point my rate jumps to $84. I understand current Xfinity plans include unlimited data. I'd like to (1) move to a cur
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Billing
user_7127ku Thank you so much for stopping in for help with your promotion ending. We are always happy to help make sure our members are getting the best promotion options available. I always recommend starting with our repackage page here. If you ar
XfinityAmandaB
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Request for Lower Rate: Expired Promotion on Account [Edited: Private information]
Hello Xfinity support team, My name is [Edited: Private information], and my Xfinity account number is [Edited: Private information] I am writing because my 2-year promotional discount has recently expired, and as a result, my monthly bill has suddenly more than doubled. While I am satisfied using y
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