Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b

I like the channels Music Choice, they don't have any old Salsa music that plays. I have listened to Tropicales and most that play are recent hits. The old Salsa music is no were to be found. I'm asking if you can add a list that is old Salsa music? Fania all star, Hector Lavoe, Servando y Florentin

I am currently paying for 1GB download speeds and for the past month I have been lucky if the speed reaches 15mbps. I have tried troubleshooting my Gateway multiple times and the Xfinity assistant has been zero help with setting up a technician appointment to see they can fix our issue. It is gettin

I see lots of previous posts about a video doorbell going black after install without a chime box. I am having the same issue and have gone through 3 doorbells. The "technician experts" from xfinity keep saying its electrical. I have replaced the transformer, same results. I am having an electrician

My xfinity bill is increased a lot from last month. How can I talk with the right xfinity contact regarding it? If the bill were to remain as high as the recent increase, I'll have to look for other provider options.

I have a number of devices that require the 2.4 GHz signal. Lately at least once per week the Xfinity XB7 router stops broadcasting the 2.4 GHz network. This is true whether I split the bands or use band sharing. Restarting the gateway does not fix the issue. Typically, the 2.4 GHz signal is down fo

Using a call center agent, I supposedly upgraded an iPhone 13 to a iPhone 17 with your recent December deal that ended on 12/16/25. I was told that I would receive the new phone by mail and then would be required to send the old phone back by mail. The order was processed on 12/16/25 and the phone w

Dear Comcast/Xfinity Customer Resolution Team, I am writing to formally document and escalate an ongoing issue with my Xfinity Mobile account that has remained unresolved for over a year, despite repeated assurances from multiple representatives. On November 25, 2024, I visited an Xfinity store and

Looks like this is an issue, again. Certain Play Store download traffic is getting stuck in a loop on the Xfinity side. Is this already being addressed, and if so, is there an ETA on it being fixed? Same issue as described here (and elsewhere, including several posts on Xfinity forums): https://www.