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Screen mirroring isn't currently supported
I'm unable to stream programs - live or recorded - on my Moto Razr 2024. I get the "Screen mirroring isn't currently supported" error. I've tried the following with no luck: - restart app - restart phone - reinstall app - clear app cache - install latest app and phone software - turn off Wi-Fi and s
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Xfinity Stream App
Advanced Security and Minecraft
Hello, I have a pretty weird issue that I'd like to get some feedback on before I start buying stuff to try to make a solution. Recently, my partner and I moved apartments and signed up with Xfinity home internet. We have a modded Minecraft LAN world and we'd like to avoid having to try to turn it i
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Your Home Network
Ongoing Service Issues and Account Confusion During Move
Hello Xfinity Support Team, I am writing because my recent move and service setup with Xfinity has been nothing short of a nightmare, and I am extremely frustrated and confused by what is happening with my account. I have been a loyal Xfinity customer for many years. My family used Xfinity for years
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Your Home Network
Hi there @user_n9i4k9, I am incredibly sorry for the experience you’ve had over the last two months. Five years of great service makes this recent turn even more disappointing, and I completely understand your frustration with the repeated
[Edited] is going on ???
We had great service for 5 years and two months ago it started going out constantly- techs have been here multiple times and have said they can’t do anything- lines to me and my 4 other neighbors from pole to house are fine wanted to call corporate to report but there’s no number - on hold now with
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@XfinityThomasA The first issue is my app doesn't even know my Wi-Fi name - before recent app updates, it at least knew that, even though the ability to manage devices was gone. When I open the app, it asks me to "Give your WiFi network a name". W
Cannot assign users in xfinity app
I can no longer manage the users on my account via the Xfinity app - I know this is a recurring problem. This means that parental controls that I would like to unassign are still in place and I have no control over them. HELP!
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Hi, @user_a8qc7n! Thank you for creating a post with this connectivity concern. It is frustrating when a previously stable device like HEOS suddenly stops connecting, especially when everything else on your Xfinity network is working fine. The most l
HEOS
Heos is native on my Denon device and it has been easily active and able to connect to wi-fi. Recently, HEOS is no longer able to connect to wi-fi, although the rest of my setup is active. Why has HEOS no longer able to connect to wi-fi?
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HEOS
Heos is native on my Denon device and it has been easily active and able to connect to wi-fi. Recently, HEOS is no longer able to connect to wi-fi, although the rest of my setup is active. Why has HEOS no longer able to connect to wi-fi?
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Your Home Network
@XfinityThomasB Thanks for the response but that didn’t clarify anything related to my situation. Of course I know the process entails a credit check. That’s why I requested a manual review since something appears to be wrong as my credit is good an
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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@homerdog_99 How many employees jumped on here asking same questions. When someone new posts in a thread, their "case" is assigned to an employee. So, if a thread has 4 individual unique posters four different employees will reply.&nb
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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Says subscription required. There are other posts on this issue.
Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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good luck with comcast!!I have been with them way back when I had a business. the company is by far the worst for communication and email and generally running the company. All these posts are great but with all time I was with them I received no pri
comcast.net email transition to Yahoo - timeline
I have received a notification e-mail from Xfinity regarding the transition of Comcast.net email accounts from the Xfinity Email platform to the Yahoo Mail. The e-mail notification was received on Aust 27th, stating that "In about 30 days, you’ll receive another email that will prompt you to sign in
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Accepted Solution
In the interim, try disabling the feature. To disable MoCA, go to the gateway login http://10.0.0.1 Default login info is:Username: admin (all lowercase)Password: password Once in you will find the drop-down on the left of the screen that is l
MoCa causing network leakage
There are a number of unknown devices on my network that appear to be connected via MoCa. I would like to get a MoCa filter but have been unable to request one successfully via chat support.
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@user_aj5ofp - I understand how frustrating this is, especially since you paid a premium for a movie you were excited to watch. It appears you aren't alone; it seems there is currently a known technical issue with the Wicked: For Good file on our pla
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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Recent hardware chonges street resulted in a VPN installed in home xfinity modem that runs full-time on all devices.
Hi. Recently xfinity techs were in my neighborhood and the internet service was down for several hours starting at 8:30 am. We were notified by xfinity a few days earlier that some unspecified work was to be done servicing the wires to our neighborhood residences. No access inside our residence was
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Your Home Network
Hi there and welcome to Comcast @user_ibi92g. I hope you are having a fabulous New Year's Eve. Thank you so much for reaching out to us about your recent order you placed online. We are happy to take a look at this for you. Please send us a direct ch
My plan
I made changes to my plan, which online have taken place and I was supposed to get a modem and unlimited data. None of that has happened yet. When will I see the changes?
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user_kkq6ki, We need to keep your personal information off of public posts. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Stolen equipment
My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?
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user_d2o0jj I understand the urgency and that deadlines for paperwork can be stressful. I want to make sure you get exactly what you need to show that your iPhone is paid in full. Since you are looking for the specific breakdown showing the $1,199.00
Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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user_dh1acc, hello there. Thanks for reaching out regarding your concern. I do understand where you are coming from. Professional Installations are $100 when a technician is needed to install services. Are you an existing customer that experienced a
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Dispute fee
I was charged $100 when the problem was the cable line hookup to my house
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