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Service fee
Hello, I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less tha
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Billing
Good news. I have installed and activated my Xfinity Gateway XB8. While my upload speed continues to thrash around between 40-120 Mbps, it recovers back to 120 much faster than it did for the most recent degraded behavior of the Hitron CODA. When I c
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Sorry, I explained it wrong earlier. I was originally on the $82 plan. Recently, I went to an Xfinity store and changed to the $60 plan, which I was told would be $50 after the AutoPay discount. I understand that I was still charged $82 for this mont
Plan change
My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?
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user_ix1d6b It's really simple to see if you are eligible for a credit from a recent service interruption. Navigate to the Xfinity Support page. Scroll down to Outage map and credit.Click Check credit eligibility.Enter details abou
Credit for 2 days with no service last week
We did not have internet or tv for 2 days last week due to storm. Can we get credit for those days?
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user_ix1d6b,Thank you for creating a new post. I appreciate your patience as we worked to get service back up in your area. I'm sure being offline for 2 days wasn't ideal. For credits, you can visit this link https://www.xfinity.com/support/articles/
Credit for 2 days with no service last week
We did not have internet or tv for 2 days last week due to storm. Can we get credit for those days?
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user_7akh14, I appreciate you taking a moment to create a post. I'm sorry to hear you ran into issues with your cable services. Addtionally, I understand the Xfinity App and Xfinity Assistant were also giving you trouble. We had many reports ear
My cable isn't working, the app isn't working, the assistant isn't working. I need to speak to someone
I need to speak to someone. My cable isn't working, the app isn't working and the assistant isn't working. How in the world am I supposed to get this solved?
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user_ipuhkd Thank you for taking time out of your day to bring your recent experience to my team's attention. Our customers deserve excellent support every time they reach out to Xfinity and I apologize that this expectation was not met. I'd like an
Worst customer service experience
I have had the absolute worst customer service experience with the customer service line. I had to call over 6 times speak to multiple people, explain my situation each time I spoke with someone new for the reason for my call even when it was supposed to be a warm transfer. The representatives are v
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Is My Comcast Email Moving to Yahoo?
I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas [Edited: "Personal Information"] [Title Edited: "How to write a helpful post"]
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user_0bedmt Hi there! Thank you for reaching out to us here on our Community Forum. We appreciate you sharing some details on the troubleshooting you've done so far! Do you recall if the batteries in the home have been changed recently? If you do nee
Remote Not Working
My remote works to power on and off my device, change input, and change volume. All arrow pad functions are not working. I have unplugged my cable box and restarted but that did not help. I tried repairing my remote and that was unsuccessful as well. What are my next steps? Do I need a new remote?
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Official Solution
@XfinityJustinM wrote; There are curreently not any third-party modem or routers that are compatible with our Fiber network. It is my understanding, and I've also seen many posts here, indicating that 3rd-party routers can be used with the XER10
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
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user_rgry9f Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’re dealing with that. I know how frustrating it is to lose all those saved playlists, especially after spending so much time building
Playlists no longer there
My 4 playlists with movies, TV shows, documentaries et al have disappeared for no reason, hundreds of saved shows in playlists and saved list. Box refreshes did no good. Xfinity support promised they'd work to return playlists and lists to no avail, many hours later.
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Feedback on XR15 Remote Support
Subject: Feedback on XR15 Remote Support – Important Issue Affecting Many Customers Hello, I recently swapped out my TV box and had the following problem. I’m writing to share feedback that I believe could significantly improve the customer experience for anyone trying to pair a Xfinity XR15 remote
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Customer Service
Sick of Customer Service abroad
I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi
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Customer Service
dlc0708 Yes you can return them at anytime to one of our stores, and you won't need anything other than equipment with power cords. They scan the device in store which removes it from your account, so they won't need anything additional. For your sec
4k DVR Box
I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi
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user_frdw7p Hey there, thank you for reaching out via our Xfinity Community Forums and for laying all this out. You’ve clearly done a ton of work on your side, and I can imagine how frustrating it is to still deal with drops, especially wh
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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Cannot cancel service
I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.
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Customer Service
@XfinityJustinM wrote; There are curreently not any third-party modem or routers that are compatible with our Fiber network. It is my understanding, and I've also seen many posts here, indicating that 3rd-party routers can be used with the XER10
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
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The DVR has come in handy for me when I don't feel like pulling out my DVD player to catch some of my favorite shows, so I understand your frustration here. Losing those hard to find shows becomes quite inconvenient, @user_x2otr1. The DVR automatical
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Dvr
Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for o
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