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I am having the same issue but it is currently unresolved. I have a TCL Roku TV and it has been updated regularly to the most recent firmware and it plays Disney+ just fine on the TV side. I have gotten a new Xfinity Gateway box and installed it and
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Hello, @user_k8zktg how are you? Thanks for your post. How long ago was your most recent order for the second XG1v4? The reason why I ask is that these DVRs are no longer being issued, and they are retired equipment. When we order equipment, the ware
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
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Hey there, user_wqc0up! Thanks for reaching out with your recent store experience. This is never how we wish your experience to go and we would love the opportunity to help rectify this matter for you. With your new watch, are you currently seeing an
Poor customer service
Purchased a watch directly from the store and I was told that everything was set just had to link it to my phone. WRONG 2 days later and I still can’t use the watch. Chatted on line that didn’t get me anywhere so I mad am appointment to go in store thinking that would be better as they can just link
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The DM is not working and this process is a waste of time I have reached out to Kim Subject: Nine Years of Loyalty — Rewarded With a $50 Rate Increase and Zero Resolution To the President of Customer Service, Xfinity/Comcast: I am writing
Billing
My bill increased by fifty dollars today. I utilized the instant messaging service, which proved to be a disaster and a complete failure, primarily a waste of forty-one minutes. Subsequently, I made a call and engaged in a thirty-one-minute conversation with Mel, who appeared to be quite untrained;
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@XfinityMatthew Thank you! fyi it has occurred in the past so under different versions of the X1 DVR software. Most recent version I think was 199.1 I’m currently running v200.0 but have not tried since the upgrade.
DVR Recording missing next day
Hello, here is the scenario. I canceled a scheduled recording because I expect I’m going to watch it. I then determine I’m not able to watch it so I re-enable the recording. I confirm that it is recording into my saved folder on my DVR before I go to bed. I go to watch it the next day. The recording
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Missing NOW TV channels and DVR
There was an issue with my payment for my prepaid NOW TV service that was corrected. That interruption caused my account to get stuck. I don’t have access to my DVR, premium channels or recent on demand programs. I’ve tried every trick to make my account whole to no avail. I’m not able to turn on au
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Customer Service
Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.
I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. Xfinity Your subscription has been canceled Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been cancel
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Customer Service
Thanks for the input. The reason I want a second XG1v4 is that none of the other boxes can buffer more than 20 minutes of live programming if that much. I'm tired of turning on the TV and wishing I could rewind 30 to 60 minutes to catch what I
Requesting Official Employee Assistance: Adding Second XG1v4 4K DVR Box
Hello, I'm looking for assistance from an official Xfinity employee to add a second XG1v4 4K physical DVR box to my account for my family room. I specifically require this model for its local hard-drive buffering capabilities. I've already tried calling phone support twice, but due to automated ware
Question
Entirely too many service interruptions
I am writing to express my strong dissatisfaction with the recent rate increase applied to my internet service combined with a noticeable and ongoing decline in service quality. Over the past several months, my internet service has deteriorated significantly. I am experiencing frequent (multiple tim
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Customer Service
Thank you so much for reaching out for help with your Xfinity voice services. That does sound frustrating to not get incoming calls alerted when they are coming in. I want to make sure we are on the same page with your issue, so we can make sure you
incoming phone calls keep getting intercepted
I have spent a good 5 hours with technical support on this issue. Twice, I have been told that the problem has been resolved. It has not. Xfinity voice is randomly intercepting calls from outside calls coming to our land line (we have terrible cell service) and asking callers to identify themselves
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@XfinityJanelle It seems to have sorted itself out. I lost some contact information since I hadn’t backed it up recently. Will have to reenter it.
Outlook Problems with comcast.net email address
All of a sudden I can't get email using Outlook. I can use Webmail, and it's working on my phone. This is O365, everything is fully patched and non-comcast.net emails work. I've tried using my desktop at home, and a laptop elsewhere; same problem on both machines. Deleted Outlook Profile and tried t
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Hi there. Thank you for reaching out on our Xfinity Community Forum about your billing concerns. I'll be happy to assist. Have you made any recent changes to your account that may have caused your bill in increase? Please click the
Cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
I'm an Unemployed Disabled Veteran who is trying desperately to get answers on a very high bill; however, I cannot get a Human to Help, AI Assistant goes in infinite Circles going nowhere!!!
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@Murf1954 We responded to your questions in direct messaging but did not get a reply after our most recent response. He on Xfinity Forums we are all real agents, but the chats themselves are direct messages similar to email communications. So while i
equipment
this is getting to the point where i am considering truly think ing about not Xfinity any more I called at least`10 times spoke to Xfinity gents at least 20 times and none o your people write things down ' I called in March and told your agent to cancel my Xfinity on April 30 not before as i things
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@user_o1yb5e, I get where you are coming from, personally I am a huge horror fan and miss the channels. I was about to suggest Shudder before I saw your most recent comment. I can certainly submit feedback regarding our request to see a channel like
Revise Fearnet or chiller; or create a new cable horror channel
Hello! Im a big fan of horror as many other Comcast customers are and was hoping FEARnet could be revised or chiller. Or a 24/7 horror channel could be created. Each cable has 24/7 content. Like the food network has cooking 24/7 and Cartoon Network has cartoons 24/7 to name a few but there isn’t a 2
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@Am04Es13 thanks for taking the time to post on our Xfinity Community Forums. As per the Xfinity Forum Acceptable Use Policy please do not create multiple posts as it can delay receiving assistance for your issue/concern. Do you still need assistance
Activate my phone
The QR code says is already been used. I just received the phone and scan it for the first time
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dmckaig Hi there! Thank you so much for using our Forums and for allowing our Xfinity Support Team the chance to connect with you. I appreciate you sharing your feedback about the recent changes to our Xfinity Member Benefits from the way they used t
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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user_u49mfz Hello, Svit. Thank you for taking the time to reach out and share your concerns regarding your recent bill. I can certainly understand why a bill increase of that amount would be unexpected, especially if you've been paying
Incorrect May 2026 bill - sudden increase to $95.58 without notification + unauthorized router rental charge
Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge Hello, This month you charged my account $95.58, although I have been paying around $40 per month for a long time. I need a clear explanation for the following: Why did my bill suddenly incre
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Worst customer service ever
This is a long one. I have been dealing with with customer service for the last 2 month. I am a new customer the install tech put the line in the front of my house. I did not want it there. I called and chatted to get it moved and was promised over and over they would change it.I was given appointme
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Customer Service
Very unhappy
I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices
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Customer Service
@jdist Our team is here to help. I would like to start with checking which username is currently attached. I understand you changed it recently. If you could click on this link xfinity.com/username as it will show you the primary username for your a
XfinityKei
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Xfinity account does not have a primary user
I am trying to manage the billing for my Xfinity account, but it appears as if there is no primary user for the account. I am able to sign in using my email address on the Xfinity website, but when I select Billing & Pay -> View Bill & Transaction History, the page states that I do not have permissi
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