I live in Eastham on Cape Cod. We just got our electricity back four days after the recent blizzard, but over 2,000 users in my area still have no Internet. Chat refuses to connect me with a live assistant until the outage is resolved and I’ve not been successful reaching anyone by phone. Unlike Eve

My day with Xfinity just keeps getting worse. I posted early today about my experience with 5 people on chat and 3 or 4 people on the phone. I was on my way out the door and it was someone from Xfinity asking my about my earlier experience with the last person I talked to, because they gave their na

I'm a former Trustee for my local school board. In recent times, any e-mail sent to me from my local school's domain, bellevilleschools.org, is being blocked by Xfinity's servers. I do not have any filters in place and this block is happening at the top level of Xfinity's e-mail system and not by me

A line is down in my driveway. Why is it impossible to get someone on the phone to address this issue? I've seen posts in this forum and the response says to send a DM, but I don't have that option here. This is so frustrating.

Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for

I am writing to request assistance with a data overage charge on my recent bill. I have been a loyal Xfinity customer for 29 years and have a strong payment history. I recently exceeded the 1.2TB data cap and was charged for over-usage. I have already utilized my "courtesy month" in the past, but th

Just trying to get the rebate for the recent icestorm outage. No internet from 1/24 through 2/21. The outage page only lets me select a one week period. I don't want to select a week, and only get that rebate, and not any of the other weeks. Should I just do one week at a time? Probably a simple ans

Dear Xfinity Mobile Customer Support, I am writing to document the ongoing and increasingly frustrating issues surrounding my recent Samsung phone order and the handling of my account. After the initial problems—receiving a backorder notice a week after purchase, being sent the wrong device (a Samsu

I have been without internet for 4 days now. My Comcast modem is stuck with a blinking 'Online' light and cannot connect to the network. My neighbors on the same street are also reporting a total loss of service, while neighbors on other providers (Verizon) are fine. This suggests the issue is with

I cancelled my service to one of the locations I was paying for. I did this via the chat in the app. I did not owe a balance at the time of cancellation. I returned the equipment and was told I did not owe anything at that time either. A collections account from comcast showed up on the credit repor