Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.7K)
Xfinity Mobile charge dispute
I need help with an unresolved Xfinity Mobile billing issue. We have been charged $16.66 every month since April 2025 for a phone and new number that we were told would be free, other than a one-time service charge. We have contacted customer service multiple times, but the issue has still not been
Question
•
Billing
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
Question
•
Xfinity Stream Website
Xfinity Stream Fire TV – Location Services Error on Local ChannelsHello,I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channel
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
Question
Xfinity Stream Fire TV – Location Services Error on Local ChannelsHello,I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channel
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Xfinity Stream Fire TV – Location Services Error on Local ChannelsHello,I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channel
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
Question
user_t7s8l1, We can certainly look into this as well. If we haven't had a tech out recently, that would be a good idea. I understand it's affecting others as well, but they'll be open to addtional ticekts if needed to address external equipment. I as
TV pixelation and poor reception
At least five Xfinity customers in our subdivision are experiencing constant TV pixelation and poor reception. The problem has been occurring for more than two weeks. We have already reported the problem to Xfinity and were told that the matter would be escalated, but no one has contacted us and the
Question
@XfinityRaul Not yet resolved but I do thank all Xfinity team for helping with this. Fingers crossed the number will be ported in successfully this week. I will update later this week to report status of the most recent port in requests from prior c
need help with porting in phone number from Century Link
Been at it for over a month. Xfinity reps try but get nowhere. They asked me to call Century Link directly. CL said I should not be involved. Xfinity says my current PON expires tomorrow and we then have to start all over again. How do I resolve this issue?
Question
@user_oisktv thank you for letting me know of the upcoming travels, and hope that goes smoothly for you. I went from WA to Buena Vista, CO earlier this summer and that 19-hour drive each way was a doozy. I appreciate the information you've provided s
Intermittent partial IPv4 routing failures after gateway replacement
I already have a technician appointment scheduled for after my upcoming travel. However, because the appointment is approximately a week away and this appears to be an intermittent upstream IPv4 problem, I am requesting investigation before the visit. My Xfinity gateway has already been replaced wit
Question
Hello @user_d598fz there was a recent update that was needed for the Xfinity Pro Wi-Fi Extender. Are you able to reset your modem and extender again and re-try the activation?
Pro WiFi extender
Setting up our pro WiFi extender and I scan the QR code and tells me that it’s sorry that it’s not working and it’s done it every single time we haven’t used it at all this is the first time so why isn’t it working?
Question
user_b6e48a 😀👍 Love the idea, and truly appreciate the feedback! We watch all of these posts, and always make sure to gather this type of feedback to share as ways to improve our services when we are asked in our internal surveys. We are a corpor
Multiview Enhancement Request: Let Spotlight Use the Full Screen
I really like Xfinity’s Multiview feature, but the current Spotlight layout seems to waste a lot of screen real estate. When I spotlight one game, I’d like that game to expand to the full 16:9 screen, with the remaining Multiview feeds displayed as smaller picture-in-picture tiles over the main game
Question
Greetings, @user_y8wsos! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this billing issue. You have definitely come to the right place for assistance.
Why did my monthly charge just jump 17%?
I got no explanation or warning that this was about to happen: Comcast just helped itself to more of my money on the auto-payment.
Question
Agents lied to me twice - No offer applied (#1), and No offer applied again and they never called back (#2)
Hi Xfinity Support team, I am reaching out for help finalizing a promotional offer after a string of frustrating miscommunications, including a plan that was promised on 8/26 at 3pm pST but never applied, and another lie about a promotion being added on 9/21 and no callback despite promising to reac
Question
•
Billing
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
Question
•
Customer Service
Duplicate account for same address
I tried setting up my xfinity internet account online, but they never sent me the equipment. I went to my local xfinity store and they got me set up. Later in the month I got charged for 2 separate accounts, even though I only have equipment and have used the service for one account. I just got emai
Question
•
Customer Service
user_ppyh1y When this started happening was there a recent update to the Firestick, or a recommended one that you declined to complete that you know of?
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
Question
Access Denied to Xfinitywifi
Hello, Up to recently, I have been able to switch on and off of "xfinitywifi" hotspot, since I like to use it while at work. However, recently, i've been getting "access denied" messages and am unable to use it anymore. I have been able to solve this by using the app for "xfinitymobile" on my phone,
Question
•
Network
user_h1kcmc I'm sorry to hear about your recent interaction, and I understand you have many questions. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top r
To Customer Support Management / Leadership Team,
am writing to formally submit a serious complaint regarding an extremely disappointing and frustrating interaction with one of your customer support representatives today. The representative I spoke with identified himself as Onkar. Throughout the phone call, his level of service, knowledge, and pro
Question
Thank you for reaching out to us about the frustrating experience you had with your recent installation. This is definitely not the standard of service we want for our customers @user_5755ru. You have reached the right place for help. I will be glad
Property Damage Claim & Account Cancellation
I am writing to formally report significant property damage caused by an Xfinity installation technician during a service visit to my residence on Saturday, September 19, 2026, and to give notice of immediate account cancellation. Background: I picked up my Xfinity router on September 13, 2026. From
Question
Hi @user_8af28c, we appreciate you providing the full context of your recent technical history and mobile concerns. I will be more than happy to have this sent over to our dedicated mobile escalation team to take a closer look and find the best solut
XfinityQuemekia
commented
3 hours ago
to the conversation:
0
0
Xfinity has no flexibility to provide solutions
I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d
Question