user_60eck6, Thank you for reaching out and creating a new post. I see you have questions about changes in your recent bills. Have you compared the final bill for December to the most recent statement? Do you see any changes to your device payme

Jerb81 Thanks for reaching out to us here on our Forums site about recent service issues. You have come to the right place to get them fixed for you as we work from home too, and fully understand the need for a good constant service. We are happy to

Check to see if the MoCA feature in your gateway device is enabled. Perhaps your neighbors are inadvertently connecting to your network / gateway device via it. MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to

Hello user_3hguhd, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. Forum expert EG has provided some great info and tools. Did you get any assistance there? Also, have you had any other issues recentl

Hi there @user_v5kfyt Thank you so much for reaching out on our Xfinity Community Forum about an incorrect charge.  I'll be happy to assist!  Have you made any recent changes to your account? Perhaps the service was added in error.  We

Hey there user_69tgp8 👋 I appreciate you bringing your question to our community, and glad to hear you've qualified for that extra Disney+, Hulu bundle! Whenever you sign up for or redeem that benefit specifically, you should receive instructions vi

Happy Friday user_w8p693 and congrats on your recent move! Hopefully it all went smooth 🙌 When it comes to transferring your account to another owner, we make the process real easy 👍 Please send us a direct message with your full name, the name lis

Thanks again for giving us a chance to look things over with you, @Rabelais. It sounds like it may have resolved on its own, now that you went back into your Peacock account and refreshed the Subscriptions page on the X1 platform. Still, we're always

I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t

Juiceboxxt Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues with your upload speeds. We'll be happy to look into this further. Have you power-cycled your modem recently? You c

Hey there user_v359nc 🙌 I appreciate you reaching out with your post, and we're here to help 👍 If you received your most recent bill with a credit reflected on it, rest assured that would be 100% finalized and accurate. Any time you want to double-

@user_7k2lyz Thanks for bringing your concerns to our attention. I'm sorry to hear you're unable to locate your preferred box. Our warehouse will send a replacement box if your requested box is not available. Did the store mention if they except to