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Greetings, user_alqvwi! Thanks for reaching out with your recent billing issue after transferring services. We'd like to take a closer look into this for you. Rest assured, our team will do everything within our power to resolve this issue at hand. T
Xfinity Won’t Cancel My Service
I moved and transferred my service. A month later I get charged for two accounts. I call to understand why the transfer didn’t cancel both accounts. The rep assured me he cancelled the service at my previous house and refunded me for the month. I check a few days later and see there is no confirmati
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Request for Escalation: Xfinity Membership Tier and Closed Support Ticket
Request for Escalation: Xfinity Membership Tier and Closed Support Ticket Hello, I'm requesting assistance with a discrepancy in my Xfinity membership tier and a customer service ticket that appears to have been closed without resolution. I have been an Xfinity customer since approximately 2012 and
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Customer Service
Hey there, user_5rrqqw! Thanks for posting on our XFINITY Community forum about your blacklisted phone issue. I can understand where your frustration is coming from after the extended journey you went through. Rest assured, you have reached the right
Trade In value is not what I agreed to
Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and was activated and trade in phone was accepted with the $662 value. Second phone was deemed recovery not likely on 8/29. I requested Xfinity to replace lost phone several times but received a credit for lost phon
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Issues with Recently Installed Underground Cable
We recently had a new Xfinity underground service cable installed at our home. The cable was routed diagonally across the middle of our backyard and buried very shallowly (approximately 2–4 inches below the soil surface). We encountered the cable while doing ordinary landscaping by hand and had to s
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Customer Service
Escalation Request: Inappropriate 4K Equipment and Unresolved Service Issues
Xfinity professionally installed TV and Internet service at my new home approximately three months ago. I have four 4K televisions, including an 85” Samsung QN90A. The installer provided three 4K-capable Xi6 boxes but installed an outdated, non-4K XG2v2-P (Pace PX022ANM) on my primary 85” Samsung. F
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X1
user_5ihwxv Thanks for reaching out to us here on Forums with you billing concerns after recent changes were made to your account without your knowledge. That is certainly something that would concern me as well, and I'm happy to review the account t
Bill balance not updating after cancelled services
Xfinity App is still showing a balance $100 more than my normal balance after I called and received confirmation my bill would be changed to the usual amount. I called on Tuesday and was told it would update in 24-48 hours. My account was hacked and extra charges/services were made without my author
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Hello @user_fkai0n, thank you for taking the time to leave a post. First, congratulations on your recent marriage! We completely understand wanting to make sure your account reflects your new legal name, and we’d be happy to help you with updat
Legal Name Change
Good evening, I recently got married and need to change the last name on my account. My PRECIOUS last name is under Giorgini and my NEW last name is now Konchar. Thank you in advance.
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Bill balance not updating after cancelled services
Xfinity App is still showing a balance $100 more than my normal balance after I called and received confirmation my bill would be changed to the usual amount. I called on Tuesday and was told it would update in 24-48 hours. My account was hacked and extra charges/services were made without my author
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Billing
The XiOne and Xi6 do not have drives for local recording. They use the cloud and the number of simultaneous recordings is apparently based on your program plan. I've read that the premium plans can do six, the same as the XG1v4, but have also
tv box upgrade
Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices.
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@191_nl191 When you're experiencing the recent interruptions to your service are you pulling up the Xfinity app and/or our support center to verify if there was area-wide service interruption affecting your area? Have you done any troubleshooting fro
Repeated Outage for OVER a Week
I’m experiencing recurring Xfinity cable and internet outages, and over the past week I’ve had both services working for only one day. The repeated interruptions are significantly affecting my ability to work from home and my personal life. This does not appear to be isolated to my equipment. Severa
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URGENT SAFETY ISSUE – Open Burial Work Order Near Propane Line
I am requesting immediate assistance from Xfinity management regarding an unresolved burial work order at my property. My wife, Deborah, and I have contacted Xfinity numerous times and have repeatedly been told that the work order would be cancelled. The temporary cable has already been removed, yet
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Customer Service
Being billed for non-existent services. Called 3 different occasions and was promised that I would not receive additional bills.
I cancelled my internet and mobile services Dec 2025. I continued to receive bills jan-march 2026. I called customer service and had the charges refunded and was told future billing would not occur as they confirmed I had my services cancelled per my request in november 2025. I continued receiving m
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Billing
user_t06moz Hi there! Thanks for using our Forums to contact us about your recent order. Was the device you ordered on back order by any chance? If so it can take some time to be fufilled depending on our stock.
Need confirmation on order
I just purchased a new iPhone but I haven’t heard any confirmation since Monday when I bought it. I did verifications [Edited: Personal Information]
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The most recent update I received was at 12:01pm yesterday. Like I said, Frank lied. What update was there today? I’m still getting the 04277 error message. After being lied to multiple times by Xfinity agents why should I believe you?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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@user_jp233f There was a most recent update today, so Frank didn't lie. We will also need to move over to DM moving forward as we will be replying over there with any updates.
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Thank you for that information. Have you changed your password, recently?
Since migration to Yahoo, inbound mail delayed 6–26 minutes at Comcast inbound servers (resimta), not at Yahoo
Since my @comcast.net mailbox was migrated to Yahoo Mail, mail from large senders (Gmail, Experian/Salesforce) is delayed 6 to 26 minutes. I've checked the full headers. In every case, the delay is before Comcast's inbound servers (resimta-*.sys.comcast.net) accept the message. Once Comcast accepts
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Hello, user_0l316i! Thank you for reaching out to us here for assistance with your refund. I'd be happy to provide some information on how the refund process works. A refund returns money to you, typically through the most recent payment method on fi
Refund
I m owed a refund and do not have an account anymore. I have a new credit card I would like the refund to be put on
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user_cw8lq4 Thanks for creating a post. I would recommend checking the recent bill statements to verify the current balance against the recent payments you have made. Was the double payment made to help clear a past due balance?
XfinityThomasD
commented
9 hours ago
to the conversation:
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Automatic payment
I made a double payment this month and I just got something from you saying that you're going to take out money on the 28th why would you do that.
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