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Complaint Regarding Unauthorized Credit Inquiry

Dear Xfinity customer support team, I am writing to formally protest an unauthorized hard credit inquiry made on my account during a recent customer service interaction. I understand that I am eligible for one unlimited mobile line as a complimentary service with my home internet. However, after che

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user_j5477j That certainly isn't what we like to hear happening to your service in your area. I would be happy to review the account to see why service has been going down so much recently, and review package options as well to help save you any mone

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Unsatisfied with my Xfinity experience

I have been a long standing customer of Comcast and I am a very dissatisfied customer. I pay >340 per month and have outages on a monthly basis (with no automatic refunds); very poor quality service. I also don’t understand why I don’t get reward benefits/points from my monthly payments. I don’t fee

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Jerb81 Thanks for reaching out to us here on our Forums site about recent service issues. You have come to the right place to get them fixed for you as we work from home too, and fully understand the need for a good constant service. We are happy to

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Poor service lately [Edited]

Internet won't stay connected. Constantly slow or just dropping all together. Work from home? Sorry [Edited: "Profanity"] out of luck. Have to use my Hotspot on my cell phone to work. Can't stream anything. Disconnected wifi on our phones.

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Check to see if the MoCA feature in your gateway device is enabled. Perhaps your neighbors are inadvertently connecting to your network / gateway device via it. MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to

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12 hours ago

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Help blocking devices on my network

Help blocking unwanted devices I have internet through xfinity and I need help blocking devices from accessing my network. There are only 2 devices that belong to me and the rest (5) I assume belong to my neighbors who I apparently provide internet to. I don’t know what they are doing or how they ar

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I haven’t made any recent changes to my account that I know of. Getting that charge removed from my plan would be great, thank you

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Remove & Refund StreamSaver charge

I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.

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Unauthorized Mobile Lines and Misleading Information

I’m a long-time Xfinity internet customer. During a recent outage an agent provided a hotspot and later added two mobile lines to my account without my informed consent. Two months later, while in an Xfinity store, I discovered those lines were active. I was then told I’d reached my purchasing power

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Happy Friday user_w8p693 and congrats on your recent move! Hopefully it all went smooth 🙌 When it comes to transferring your account to another owner, we make the process real easy 👍 Please send us a direct message with your full name, the name lis

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Account transfer to roommate

I moved from my old address in MA to VA, l currently have 3 accounts under my management, l want to transfer my Cambridge account to my former roommate since he is still staying there

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Accepted Solution

Thanks again for giving us a chance to look things over with you, @Rabelais. It sounds like it may have resolved on its own, now that you went back into your Peacock account and refreshed the Subscriptions page on the X1 platform. Still, we're always

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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Juiceboxxt Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues with your upload speeds. We'll be happy to look into this further. Have you power-cycled your modem recently? You c

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What's up with the uploads

I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment.... Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on t

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@XfinityNatalie​ It's interesting. The release date on help>about says from February.  Was it the xi6 that got updated recently?  To which version?

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peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

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Yes, your team escalated to someone that could help. I believe I posted 40 times asking for either a solution (which was nonsense from your folks) or escalation.  So yes, after hours of my time your team finally passed me along to someone that

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

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Xfinity Affiliate Business Partner Net2Phone

I am a small business owner. Recently, I was looking for a phone provider for my business. As a longtime Xfinity business internet customer, I contacted Xfinity for the service. When I explained to your sales rep what we were looking for, they told me your company works with Net2Phone and that they

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