Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (7.9K)
This isn't really the fault of Comcast/Xfinity. The broadcast networks typically will have the most recent episode available for "free" the day after original air date and maybe a while after that. However, most of them are associa
Doc S2 episodes missing from free
Season 2 of Doc has episodes 1,2,5 free. However episodes 3,4 are not- it is saying buy for $2.99. Can this be fixed or is this the situation intended by Fox and/or Comcast? Doesnt make sense to keep up with the show if they are going to charge randomly for some episodes but not others. This is with
Question
It's never our intention to inconvenience you with any pricing changes that occur, but we definitely understand the need to keep costs as low as possible in today's climate as well. For more information on our recent changes, please check out xfinity
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
Question
My data usage shows "0" on the computer and on the phone. Signed in /out
My data usage shows "0" on the computer and on the phone. Signed in /out several times as was suggested in other posts and no change. Started the middle of December 2025 and has not updated since.
Question
•
Network
user_u1aaq0 You are right, thank you! I checked on my side, I thought at one point we had this in the App. I haven't had any other customers report this issue recently. Being able to manage your settings is important. While we figure out what c
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
Question
What about supporting direct connection to the onu or providing a different gateway that does support bridge mode? There are many forums posts complaining about this issue and no good response from Xfinity.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
Question
Hello user_livk5e, and thank you for taking the time to share your recent Xfinity Mobile experience in our thread. We infinitely appreciate you joining the Xfinity Mobile family, so the last thing we want is for your first experience to be anything l
Misrepresentation of iPhone 12 Trade-In Credit
I spoke with a representative named Sara. She explicitly stated I was eligible for a $450 trade-in credit if I switched to Xfinity Mobile. Based on this professional assurance, I agreed to the service. During my six-hour phone call with Sara, she sent numerous digital agreements that I was told were
Question
Speed reduced after switching to CODA56 modem
I switched from xFi gateway device that was included in my plan to my own CODA 56 modem. The download and upload speeds went down after the switch. I already contacted customer service and got the device added to the plan but the speeds are still slow. With xFi I was consistently getting ~950Mbps do
Question
•
Your Home Network
Hello user_75w2e5 thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! We are so sorry to hear about the repeat issues with your services. Since you were sent a new modem, was the issue mainly with your
How to file a complaint with corporate?
I have had the worst experience with Comcast and I want to file a complaint. How do I do that?
Question
device activation
I have had an absolutely horrible time porting in my new number. My previous carrier showed me PROOF of the release of my old phone number, but Xfinity is still saying that it is their issue. There are multiple reddit posts and complaints of how bad Xfinity is at porting in numbers. I am disgusted w
Question
•
Network
After hours of back-and-forth with a rotating cast of Xfinity reps, I have no satisfying conclusion. I've been told contradictory information by different people. One rep says the discount "will be added to the bill automatically once the current d
"Loyalty Discount" not applied
I received an email (text included below) back on Dec 13 saying that I would be getting a "loyalty discount" going forward. Given no specific pricing in the email, I had assumed the "loyalty discount" meant I would keep my $27.99/mo pricing. However, since then my bill has more than doubled from $27
Question
Formal Complaint: Misrepresentation of Same-Day Delivery
Xfinity Mobile Executive Care Team, This email constitutes a formal notice of misrepresentation regarding my recent Xfinity Mobile order and a request for immediate resolution. On January 5, 2026, I engaged with an Xfinity Mobile live chat agent identified in the transcript as Jitender, who later st
Question
•
Customer Service
... Those posts are from two years ago. ... Yep. And yet, two years later, on a newer phone running much later versions of Android and Chrome, "Filter Rules" is still missing unless I switch the browser to "Desktop" mode. What device and what brows
Mail filters missing from email
Unable to add new filter to email. category missing from list
Question
user_r83gx1 Hello, I am sorry you feel that way about our recent transition to Yahoo. We appreciatte your feedback!
Comcast.net email conversion to Yahoo is a bummer.
I use OE Classic to download my email to my pc. Xfinity/Yahoo instructions for how to get this to work with Yahoo were inadequate. It took me 3 hours of trial and error and internet searches to get it to work. Once working I found that the basic Yahoo account does not allow automatic forwarding of e
Question
WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
Question
•
Your Home Network
@BruceW Those posts are from two years ago. I see Filter Rules in Email Settings. But, I'm not sure if @user_zat34u is referring specifically to that or to a rule that might be missing.
Mail filters missing from email
Unable to add new filter to email. category missing from list
Question
@wishthiswaseasyno thank you for confirming you don't have any spam filters set up. Is the email address in question set up in your email address book: https://www.xfinity.com/support/articles/delete-contact-universal-address-bookWe also have safe co
email from Brother always goes to Spam. How to whitelist?
When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.
Question
Need to add husband to billing statement
Recently married- need to have husband's name on the billing statement next to mine. I saw other posts on here say that I needed to create this public post, and then an employee would be able to let me direct message them? Please advise.
Question
•
Billing
Greetings, @user_9ray7j! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this slow motion issue on Apple TV. You have definitely come to the right place
Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
Question
Not getting the Speed I'm paying for
I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu
Question
•
Customer Service
user_hub4kq We appreciate you reaching out to us over our Community Forums, and apologize for your recent customer service experience. Our team would be more than happy to help get you pointed in the right direction. Please provide a summary of
XfinityMartyR
commented
1 day ago
to the conversation:
0
0
Customer Service
The absolute worst customer service I have ever experienced. time & time again.... I loathe calling Comcast. Why can't a Fortune 500 company do better???
Question