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@user_jy6nxj That is the problem Sir, no one is responsible I never said no one was responsible. I said that our employees have to cover those forums with all the customers they have there as well as all the customers here, and to please be patie
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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Collections notice for fraudulent charge
Back in June, someone used my Xfinity account to set up Xfinity mobile service. I was never at risk for the scammers stealing my money, because they used a card that is in no way connected to me. I called customer support, they disconnected the lines, and then received a voicemail saying the ticket
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Billing
I am writing to express my strong dissatisfaction with the handling of my recent support request.The first ticket for this issue was logged on 24 August, yet it remains completely unaddressed. There appears to be a total lack of accountability and tr
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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jr6684 Hey there! Thanks for using our Forums and we are here happy to work with you on this recent order. We are here to look into this and make sure we get this right. Please send your name and address via DM to get started. To send a "Direct
Changing service
I am contacting you regarding a pending order that glitched and timed out during checkout this morning. The order number is 331090125481458015. Because the screen froze, the system generated this pending order with the wrong device locked into my cart. I never got the chance to select my intended tr
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67% rate increase while AT&T offers cheaper & faster service
I have consistently had Xfinity internet service for 29 years. My most recent rate was $45 for 300 Mbps, and the proposed $75 rate is a 67% increase. AT&T offers 500 Mbps for $50 in my neighborhood. I would prefer to remain with Xfinity, but I need an internet-only plan of at least 300 Mbps at a rec
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Billing
user_nkzkpj Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about your recent experience with the installation and our team is here happy to work together to make this right. Since we wi
Why can't Xfinity show appreciation to long-term customers (close to 40 years)
I decided to upgrade my service to now include wifi/internet and phone. I put in the initial request on August 16 -- had to wait about 3 weeks before the Tech could come and install. The Tech comes but did not have the proper equipment to do the job -- said the order was written up wrong. Called cus
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user_cb0372 Hello, and thank you for reaching out through our Xfinity Community Forums. I can understand how frustrating it would be to have your internet restored but still be without phone service. I'd be happy to take a closer look and see what op
I need a tech
My voice has no dial tone. You fixed my internet but not my voice. It’s disconnected at the pole.
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Recent outagaes
I need to get a detailed list of all recent outages. There has been way too many outages for the amount of money i’m paying for service. For a while, it was happening almost every day for a few weeks. It’s very hard to get work done when I work from home and have no Internet service. I need to speak
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Customer Service
Reoccurring unresolved billing issue
Xfinity Mobile Wireless Billing I am filing this complaint because I have experienced ongoing and recurring billing problems with Xfinity Mobile that have not been permanently resolved despite numerous contacts with customer service. I have contacted Xfinity Mobile approximately 7–10 times regarding
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Billing
Hi @user_8af28c, we appreciate you providing the full context of your recent technical history and mobile concerns. I will be more than happy to have this sent over to our dedicated mobile escalation team to take a closer look and find the best solut
Xfinity has no flexibility to provide solutions
I posted this recently and thought maybe Xfinity would reach out. No. Just a fake email from someone saying they tried to call me. So again, we had a shared 3 gig Xfinity mobile plan. Only $35 a month for two lines. Worked great until Xfinity started “working” in our area around January 2026. Huge d
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Xfinity Mobile charge dispute
I need help with an unresolved Xfinity Mobile billing issue. We have been charged $16.66 every month since April 2025 for a phone and new number that we were told would be free, other than a one-time service charge. We have contacted customer service multiple times, but the issue has still not been
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Billing
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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Xfinity Stream Website
Xfinity Stream Fire TV – Location Services Error on Local ChannelsHello,I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channel
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Xfinity Stream Fire TV – Location Services Error on Local ChannelsHello,I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channel
Streaming location message for local stations
Why am I getting a location message for local stations when nothing within my account changed.. worked in the am and now I keep seeing it and when I go to the settings there isn’t anything referencing location this is so frustrating when this freaking service is so expensive
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Xfinity Stream Fire TV – Location Services Error on Local ChannelsHello,I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channel
Location Issue with Xfinity Stream App
I’m having an issue on my fire stick with the Xfinity stream app when I’m using it outside my home. So frustrating! Keep getting an error about turning on location services and adjust high accuracy or battery saving. Then there’s an update setting button below the message but nothing happens when I
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user_t7s8l1, We can certainly look into this as well. If we haven't had a tech out recently, that would be a good idea. I understand it's affecting others as well, but they'll be open to addtional ticekts if needed to address external equipment. I as
TV pixelation and poor reception
At least five Xfinity customers in our subdivision are experiencing constant TV pixelation and poor reception. The problem has been occurring for more than two weeks. We have already reported the problem to Xfinity and were told that the matter would be escalated, but no one has contacted us and the
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@XfinityRaul Not yet resolved but I do thank all Xfinity team for helping with this. Fingers crossed the number will be ported in successfully this week. I will update later this week to report status of the most recent port in requests from prior c
need help with porting in phone number from Century Link
Been at it for over a month. Xfinity reps try but get nowhere. They asked me to call Century Link directly. CL said I should not be involved. Xfinity says my current PON expires tomorrow and we then have to start all over again. How do I resolve this issue?
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@user_oisktv thank you for letting me know of the upcoming travels, and hope that goes smoothly for you. I went from WA to Buena Vista, CO earlier this summer and that 19-hour drive each way was a doozy. I appreciate the information you've provided s
Intermittent partial IPv4 routing failures after gateway replacement
I already have a technician appointment scheduled for after my upcoming travel. However, because the appointment is approximately a week away and this appears to be an intermittent upstream IPv4 problem, I am requesting investigation before the visit. My Xfinity gateway has already been replaced wit
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Hello @user_d598fz there was a recent update that was needed for the Xfinity Pro Wi-Fi Extender. Are you able to reset your modem and extender again and re-try the activation?
Pro WiFi extender
Setting up our pro WiFi extender and I scan the QR code and tells me that it’s sorry that it’s not working and it’s done it every single time we haven’t used it at all this is the first time so why isn’t it working?
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I am submitting this formal complaint regarding a serious issue involving my recent phone upgrade and the inaccurate information provided by a Xfinity Mobile representative. I upgraded from an iPhone 17 Pro Max to a new iPhone 18 Pro Max under a trad
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Direct message
I wish to send a direct message to check the status of a ticket but I don't see the message icon in the top right corner. How can I send a direct message?
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