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Problems regarding WiFi network management in the app and the vpn provided through Xfinity
So I recently had to reactivate my service because I neglected to make sure my card was unlocked come the due date…..my bad…. I activated the gateway and pro extender with no problem and my WiFi works now… great…. However now managing my WiFi is no longer an option in the app and it’s not on the web
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Customer Service
Formal Complaint - Unresolved Installation
I am writing to file a formal complaint regarding my recent experience with Xfinity service and support. We picked up our WiFi equipment on January 17. On January 20, we made several attempts to get assistance setting up the service. We spent nearly three hours trying to reach a representative by ph
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Customer Service
user_dwd5cx thank you for using the Xfinity Community Forums page to reach out. We can absolutely assist you with getting the name on your account updated. Congratulations on your recent marriage as well! Please send over a direct message with your f
name change
Can you please assist with helping to change my last name on my account after getting married.
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I have not seen any recent interruptions with my Xfinity/Comcast email. However, since I act as the "IT" guy for several friends that use Xfinity/Comcast email for personal use, my experience has been "Wait a few hours, reboot your PCs and see if you
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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user_z28fng Hello there! We appreciate you taking the time to share your recent experience with us over our Xfinity Forums. I can see how this would be a frustrating experience, especially with trying to move. I'd be happy to take a look into your ac
Horrible
Recently moved to Oak Ridge TN from Ohio. I had Spectrum WiFi there but it isn’t available in Oak Ridge. So, I called Xfinity. The technician came to the house to install. When he drilled a hole thru the floor, he cut a wire to one of my kitchen outlets. He apologized and said he would put in a dama
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My experience since opening a moble account with xfinity
Hello, I am in dire need of assitance! Earlier this evening my mobile device became disconnected from the network so I initiated xfiniry assistance chat with agent in which after spending 3 hours in chat with no results the live chat was abruptly ended. Because of medical issues ia am disabled and h
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Network
Scam, bait and switch on a veteran
I am a Vietnam veteran living on social security with a plethora of health problems including prostate cancer, COPD and a heart condition. Customer support along with the low life that answered these complaints are completely aware of this. They have been contacted by my oncologist and my veteran se
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Customer Service
Hello @user_546187, thank you for consistently choosing Xfinity and for sharing your recent experience. For future reference, you can submit complaints by reaching out to our team or by filling out the SVP contact form. Our team can perform an accoun
xfinity support
Trying to get my bill lowered after being long standing customers for 25 years and i am very disappointed what happened to me. Initially I had done the online chat and received a rate I was satisfied with and that included keeping all services we currently have. In order to get the rate though the a
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Hey there user_8cnvkn 👋 I'm glad you've come to us with your recent findings, and you're in the best place for help! The fact that you're seeing those spikes and packet losses during peak hours certainly isn't too uncommon, but nonetheless we always
latency spikes during peak hour
Hello, Ever since I moved to our new construction home 2 yrs ago, I've been having latency spikes and packet losses every day during peak hours (4pm-10pm). I've been monitoring the latency for a few days and it seems like the pattern is very consistent, with little to no latency spike during the res
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I am so sorry for the confusion and concern regarding your recent bill! I know how frustrating it is to expect a discount and see a price increase instead @Derek_e50107. If you could send our team a direct message with your full name, the name liste
Received loyalty discount and bill increase
Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?
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Hi @user_6gj7u6, thank you for sharing those details about your recent experience. We know how alarming it can be when expectations are not set properly for billing. Our team would be happy to perform an account review and look into your Xfinity home
FILE A COMPLAINT
I spent nearly 3 hours on the phone with 2 different reps to see how to reduce my bill and possibly add a channel - Altitude to be exact. At the end of BOTH calls I was told that not only would I have that channel but my bill would be reduced. Well, just got my new statement. Not only did the amount
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I am writing to formally express my dissatisfaction with the handling of my recent mobile service offer. When I renewed my internet contract, I was presented with a promotional offer for mobile service. I accepted this offer in good faith
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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There are hundreds of posts with this issue. Apparently you can't even contact support by message on here anymore either. Seems the only way to do it is to call customer service and spam "0" to get a person.
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock
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I have a similar problem, except that I never made any changes to my plan when my cablecard suddenly stopped working recently. Customer service by phone was unable to fix it, and they mentioned nothing about ending support for an existing card (wit
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
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bandwidth reporting difference from my router
I regularly log my monthly bandwidth consumption using the Xfinity app on my phone. I record the value from the Internet Data Usage tab and calculate the delta from the previous entry. A sample of the data (trimmed for brevity): | 01/01–01/31 | 519 | 01/16 07:09 | 82 | — | | 01/01–01/31 | 675 | 01/2
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Your Home Network
Hello and welcome to the Xfinity Community Forum, @user_y3c5s7. I want to thank you for taking the time to create this post and provide those details regarding your recent experience. I am so sorry to hear about the trouble you've had, and I would lo
Xfinity scams veterans
I am a 68-year-old Vietnam veteran with a plethora of medical problems including a life-threatening prostate issue, COPD and a heart condition and no less than 40 times the people at Xfinity have been informed of this by myself my social worker my doctor and my veteran service officer. Every time in
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I've checked filters, spam settings, etc. I'm told the messages are being blocked, but I don't know the exact text of the message they're getting. I'll ask them. This is a recent problem. I've been using the same address with them for over a decade.
Email from employer not being delivered
This is happening with mail from my employer. I sometimes get it and sometimes don't. I've been using my comcast.net email with them for over a decade and just recently some of their mail isn't reaching me. I spent a lot of time on the phone with XFinity, but this still isn't resolved. Please help A
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Billing Dispute and Request for Rate Correction
Dear Xfinity Billing and Customer Retention Team, I am writing to formally dispute a recent increase in my monthly internet service charge and to request an immediate review of my account. Until recently, my monthly bill was $88.88, which is the rate I agreed to and paid consistently. Without any pr
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Billing
Hi @user_2nw8wr thank you for visiting Xfinity Forums for help with your refund. Was this due to an overpayment or recent plan change? If so, then that will stay in your account as a credit to your next statement. If you recently disconnected your a
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refund due
Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]
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