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Peacock
am reaching out to you, unsure if you even exist or will read this email. I am having such a difficult time trying to resolve an issue with watching Peacock on my television. I used to be able to view it, and now I can’t. Please see the email below that I wrote to an Xfinity employee who had reached
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Xfinity Stream Website
Lower Bill
Hi, I've been a loyal customer for several years and my internet bill significantly increased recently. The new amount is now out of my budget. I'd like to stay with xfinity, but am considering looking at other providers if I'm not able to get my bill down to a manageable rate. Are there any current
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Billing
@XfinityNatalie I'm glad I've come to the right place and will reach out to the Email Security team as well. I've seen numerous posts with the same issue but no solution in the comments and many frustrated customers who can't reach the Email Securit
Temporarily blacklisted IP address
My Comcast account has been blocked. Apparently it was hacked and, even though I've changed the password, it hasn't been restored on my laptop. On my iPhone it tells me the password is incorrect for the IMAP account...after I changed the password. I tried to get help through the phone tree and I was
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Cancel Service Before Activation—Still Have a Bill….
Hello, I canceled my service before ever activating it or using any subscription. I literally picked up this past week, discovered I already had a WiFi service and never used the equipment. I still seem have a bill. I thought this was dealt with when I called, but it appears not. The gentleman on th
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Customer Service
AppleTv Activation
When I tried to activate my streamsaver subscriptions through the streaming subscriptions page I click the activate button, it loads for a few seconds, and ends with "Something unexpected happened". I tried multiple times on a computer and phone. Deleted browsing data and retried. Still with the sam
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Xfinity Stream Website
X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio
Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare
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X1
Same issue as others with same screens in 202602 = 10.0.0.1 access no longer allows LAN Xfinity Gateway modem XB8 access [last used & worked fine in mid-2025, I changed nothing since] nor does Xfinity app work (no View WiFi equipment/A
xfinity app doesn't see Gateway in Bridge Mode - No Login offered by 10.0.0.1
When an Xfinity gateway is in bridge mode the Xfinity app cannot see the gateway. However to allow local login to the Gateway Admin user you need to follow these steps: https://www.xfinity.com/support/articles/admin-tool-access Allow Admin Tool access (toggle ON) If you need to access the Admin Tool
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Hi @AmyBert04, thank you for taking the time to create an official post detailing your recent experience. We would love to perform an account review to determine what the next best steps would be for resolution here. Let's get started by having you s
Smart watch issues/scam?
I was talked into a smart watch when I got my new phone. The agent said as long as I paired the watch with my phone I wouldn't be charged the $10 line fee because I would be using the mobile data from the phone. Upon receiving the watch I found out that that was lie number 1. However I have 2 saved
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Same thing happened to me. Xfinity password works fine on my computer, but not on my Samsung Galaxy S23+. I have rebooted the phone several times, but for some reason, it will not accept the the Xfinity password and keeps asking for it saying "There
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
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user_xo9ifr Thank you for reaching out, and outlining your recent experience. This is definitely not the experience we want for you, or any of our customers. It sounds like from the start you were repackaged out of a grandfathered plan into a new pla
Fraud? Scam? Misinformation? Lies? You tell me...
Listed below is a detailed summary of events that took place a month ago. I am here for a few reasons. 1. To further expose (much to no ones surprise) Comcast's awful business practices, and customer service. 2. To speak with someone directly about current billing. 3. To inform others of something t
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most recent ERROR MESSAGE: You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server. Reference #18.30ec3817.1772228488.7bd2b230 https://errors.edgesuite.net/18.30ec3817.177222
Access denied
Hello, I am having the same problem. I just changed my service plan over the phone, and I was looking at my account while I changed it with the representative. But since the account update, I get this warning every time I try to go to xfinity.com: Access Denied You don't have permission to access "h
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Hey there, user_iqnpt1! Have you received a call from our Security team recently?
Wrong Person and Paying for it right now
Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I
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Accepted Solution
Received this today but doubt it is legit. I would think I would have more than a day for advance warning. ——- Xfinity We informed you of significant changes to our Terms of Service, Security Policy, and Privacy Policy last week.
Email transitiin
Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,
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user_h6maad Thanks for reaching out about the service drop after recent work done in the area. That certainly isn't what we wanted, and I would be happy to see if there is any earlier windows I can find to repair the service for you. Can you se
Xfinity maintenance on our street caused our outage, still no service
Yesterday there was an Xfinity maintenance apparently to fix something done on our street, we saw them right outside our house. After they were done, we lost our service both Internet and TV. We reported it through their text messaging but no success. Called cust service, went thru the entire usual
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Thanks for the guidance, that makes sense. I actually did have a premises technician visit recently. After that visit the connection was stable for about a week, but the intermittent outages have now returned. Since the visit, I’ve continued monitori
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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user_6ziz5d Please send messages with personal information via Direct message. We are having to delete most of the recent posts due to them being public. Can you confirm in Direct message the phone number you want it sent to please?
Xre-03062
This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package.
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Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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Your Home Network
Absolute disgrace of a company
WAS a customer for 8+ years until today. My family and I had fallen on some hard times recently. I set up, and was eligible for, monthly installments on my past due amount. Paid the $50 set up fee, received my confirmation, and I thought that was it. I was good. Come the 27th, they decided it would
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Customer Service
Hello @kickflip425, thank you for taking the time to leave a post. Sorry to hear that you’ve been dealing with intermittent connectivity issues and slower speeds, especially after the recent maintenance work in your area. I know how frustrating
XfinityMarshante
commented
2 days ago
to the conversation:
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Slow, dropped, and unstable connection, after new modem/router and upgrading speed/plan.
Hi, I recently was told by an xfinity tech that my modem was outdated after they did work in the area and checked the lines (showing high upstream) and likely causing problems due to recent upgrades in my area. Since then I have purchased a netgear CAX30 modem/router & even got a EAX17 extender for
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