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Request for Immediate Review of Account Error, and Resulting Hardship
I would like to make the payments for the iPad monthly just as I contracted. I respectfully request that this matter be escalated to Executive Customer Relations for prompt review and resolution. Thank you for your time and attention. I look forward to your response. Sincerely, Evie H.
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Billing
Recurring WAN interruptions/packet loss during sustained upload: multiple gateways and local troubleshooting exhausted
Hi, I'm hoping someone from the Xfinity team can help escalate an intermittent connectivity issue that has been ongoing for several months. I livestream regularly, and during sustained upload traffic I experience recurring network interruptions that cause Twitch to become unstable or disconnect comp
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Your Home Network
Hello, @user_nd47kg thank you for reaching out over Xfinity Forums. I appreciate all the detailed information regarding the Peacock Premium activation loop, and what you've already attempted with the email addresses linked to the account plus no rece
Cannot activate Peacock benefit — PPG_0017, requesting entitlement reset
Activating the Peacock benefit included with my Xfinity service fails every time with: "Your Xfinity account is already linked to another Peacock account." Error: PPG_0017_4215b35 On the Xfinity side the offer still shows as available and prompts me to activate. The failure happens at the handoff to
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Xfinity Support
Due to recent storm, cable pole was snapped in half. Wires are 7 feet off ground. Cable lines need to be transferred to new pole raised.
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Customer Service
Need Help Provisioning ONT for Customer-Owned Router
Hey! Having had a few... unsuccessful... chat's and calls with Xfinity support, I started reading through some posts here. It looks like the best way to get the right people is to reach out for support here. I have brand new EPON fiber, with the XER10, in my new house and read several posts here ref
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Customer Service
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Epon provisioning for 3rd party router
Have already dealt with phone support and chat agents that gets me nowhere so thought id try on here since other people are seemingly getting theirs provisioned, just wasnt sure how to go about it because some posts say no direct messages and the actual post mentioning the eligibility sends you back
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Customer Service
Good afternoon! I have not made any recent changes to my plan. I’ve been on the 1 Gig plan since roughly late May/early June 2026. Troubleshooting completed so far: Power-cycled the Hitron CODA56 and confirmed it freshly re-registered with Xfinity
Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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Good afternoon user_k0faqs. I can certainly understand your concerns. Have you made any changes to your plan recently? What troubleshooting steps have you taken so far?
Gigabit plan stuck at ~40 Mbps upload with Hitron CODA56 despite OFDMA OPERATE
Hi, I’m having what appears to be a modem provisioning / upload speed profile issue. I have Xfinity’s 1 Gig Internet plan, and my current Broadband Facts disclosure lists typical speeds of approximately 1172 Mbps download / 117 Mbps upload. My download performance is normal, but upload is consistent
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In checking back, posts at AVS indicated that the Xi6 starting using MAT on the Auto setting while Expert continued to output DD+.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Community Best Answer
Closed
Equipment charge continued for over a year after Xfinity promised to fix it
I’m hoping someone from Xfinity’s corporate support team can help me resolve a billing issue that should have been corrected a long time ago. I returned my Xfinity router around December 2024, but I have continued to be charged $15 every month for Internet/Voice Equipment that I no longer have. I co
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Billing
Hey @user_267cya, Thank you for visiting our official Xfinity Forums Community support page. With the recent account transfer/move, have you "Unlinked" the Peacock subscription with the previous address? You can follow the steps on our 'Activate Peac
Xfinity account link issue with Peacock - Error PPG_0017
Hello, I am receiving an error trying to link my Xfinity account to Peacock when activating the platinum member benefit. This starting occurring after I moved my service to a new address, previously this was no issue. I believe Peacock still thinks that my account is linked to an Xfinity account ass
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Hi there, and thanks for reaching out here on the forums! I'm truly sorry that the shipping address was incorrect on your recent order. Our team would be more than happy to look into what can be done to help and possibly have a ticket submitted to th
Phone being sent to wrong address
Hello my phone is being sent to the wrong address for some reason they continue to pull my old address and I’ve asked for it to be fixed several times, in my interaction in chat, I am not getting truthful information I advised the agent that was the wrong address and he asked could I pick it up ther
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Good afternoon @user_d65huj , and thank you for the update. I'm sorry to hear that you're still only receiving 2 Mbps upload speeds and have not seen any improvement. Please send us a Direct Message with your full name and service address. We'd be ha
free internet speed upgrade activation
I have been an economy plus internet customer since 2003 with 2 mbps upload speeds. Today I saw on my xfinity online account page that my upload speed was upgraded to 20 mbps. However, that upgrade does not seem to be "activated" since I am continuing to only receive a maximum upload speed of 2 mbps
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EPON Service Using Customer Owned Ubiquiti Dream Machine Pro
I had a tech here recently and removed the Xfinity gateway. I'm now connected directly from the EPON unit to my Dream Machine Pro. The ongoing problem is my connection is not stable. Cn someone please help? I did notice @XfinityJosephA was able to help someone recently, but the message thread didn't
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Your Home Network
Good afternoon user_fs3e7r I can definitely understand the concern if some channels you enjoy are no longer in your plan. I will be happy to look into this further. I do have a couple questions to better understand. Have you made any changes to your
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Speed Issues after upgrading to Next-Gen Symmetrical Internet Plan + XB10
Hey all, hoping someone from the team (or anyone who's hit this) can help. For years, I have had the 2-gig plan with an XB8 modem. Recently, my neighborhood got next-gen symmetrical speeds, and I switched to the XB10 modem, but I started running into speed issues right away. Here's a breakdown of ev
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Your Home Network
@user_f0bxt3 have there been any recent changes to your service no matter how small or insignificant could mean something? What devices are you using that are preventing you from sending emails?
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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Oh, so now we can longer "Like" customers' posts on here, only those of Xfinity employees? Are you kidding me? What next?!
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
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user_ju0ypw,Thank you for reaching out and creating a new post. I'll need to check the notes from the most recent visit to get more insights. If there is any external equipment (node/plant) that may be affecting your network, a tech would be the best
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How to get help for dropped packets, MDD message timeouts & uncorrectable codewords
I have had internet connectivity problems for over a month now. I'm not understanding how to get help for it. Twice when I've gone into the system, it's immediately taken me to a page to schedule a tech. When they come, they say the signal is "fine". I have weeks of data collected from my modem that
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