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Hi @AmyBert04, thank you for taking the time to create an official post detailing your recent experience. We would love to perform an account review to determine what the next best steps would be for resolution here. Let's get started by having you s
Smart watch issues/scam?
I was talked into a smart watch when I got my new phone. The agent said as long as I paired the watch with my phone I wouldn't be charged the $10 line fee because I would be using the mobile data from the phone. Upon receiving the watch I found out that that was lie number 1. However I have 2 saved
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Same thing happened to me. Xfinity password works fine on my computer, but not on my Samsung Galaxy S23+. I have rebooted the phone several times, but for some reason, it will not accept the the Xfinity password and keeps asking for it saying "There
Email asked me for my pw and does not work
Suddenly today tried to call up email on my Samsung phone and it wants password. I enter it and it does not work. Deleted my comcast email and Gmail, then booted the phone. Tried to add comcast mail back and it still will not work. I can login on my computer just fine.
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user_xo9ifr Thank you for reaching out, and outlining your recent experience. This is definitely not the experience we want for you, or any of our customers. It sounds like from the start you were repackaged out of a grandfathered plan into a new pla
Fraud? Scam? Misinformation? Lies? You tell me...
Listed below is a detailed summary of events that took place a month ago. I am here for a few reasons. 1. To further expose (much to no ones surprise) Comcast's awful business practices, and customer service. 2. To speak with someone directly about current billing. 3. To inform others of something t
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most recent ERROR MESSAGE: You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server. Reference #18.30ec3817.1772228488.7bd2b230 https://errors.edgesuite.net/18.30ec3817.177222
Access denied
Hello, I am having the same problem. I just changed my service plan over the phone, and I was looking at my account while I changed it with the representative. But since the account update, I get this warning every time I try to go to xfinity.com: Access Denied You don't have permission to access "h
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Hey there, user_iqnpt1! Have you received a call from our Security team recently?
Wrong Person and Paying for it right now
Good afternoon, In November 2025, I was getting phone calls for a bill that was not mine. The bill was for $306, which was not mine, but it took the third person calling for the bill to be paid to verify the address. The bill of $306 was associated to a address in Florida where I had never lived. I
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Received this today but doubt it is legit. I would think I would have more than a day for advance warning. ——- Xfinity We informed you of significant changes to our Terms of Service, Security Policy, and Privacy Policy last week.
Email transitiin
Is this legitimate? Tried logging in to yahoo email and it does not recognize username/ email address or password. MyXfinity® Important Reminder from ComcastLast month, we notified you about important updates to our Terms of Service, Security, and Privacy Policy. Please note that as of October 29th,
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user_h6maad Thanks for reaching out about the service drop after recent work done in the area. That certainly isn't what we wanted, and I would be happy to see if there is any earlier windows I can find to repair the service for you. Can you se
Xfinity maintenance on our street caused our outage, still no service
Yesterday there was an Xfinity maintenance apparently to fix something done on our street, we saw them right outside our house. After they were done, we lost our service both Internet and TV. We reported it through their text messaging but no success. Called cust service, went thru the entire usual
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Thanks for the guidance, that makes sense. I actually did have a premises technician visit recently. After that visit the connection was stable for about a week, but the intermittent outages have now returned. Since the visit, I’ve continued monitori
Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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user_6ziz5d Please send messages with personal information via Direct message. We are having to delete most of the recent posts due to them being public. Can you confirm in Direct message the phone number you want it sent to please?
Xre-03062
This error code has been coming up for about a week off and on. I’m a little frustrated tonight (Tuesday). I need to downgrade my plan and go with your streaming package.
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Recurring outages after tech visit – T3/T4 timeouts and upstream power spikes
Hi everyone, I’m still experiencing intermittent service outages after a recent technician visit. The issue temporarily improved but has returned. My DOCSIS 3.1 modem logs show repeated T3/T4 timeouts and Dynamic Range Window violations during the outages. Signal levels currently look like this: • D
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Your Home Network
Absolute disgrace of a company
WAS a customer for 8+ years until today. My family and I had fallen on some hard times recently. I set up, and was eligible for, monthly installments on my past due amount. Paid the $50 set up fee, received my confirmation, and I thought that was it. I was good. Come the 27th, they decided it would
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Customer Service
Cancel a order
Need to cancel a recent order for apple watches as I do not want them anymore.
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Customer Service
I’m really sorry to hear about what you’ve been dealing with, especially after the recent storm. I hope you and your loved ones are safe @user_lrelq0. That kind of damage can be incredibly stressful, and going five days without service on
Frustration
I had a low hanging line after a recent storm .Five days ago the line was ripped from my house by a passing vehicle and suddenly no cable no internet. I opened a ticket which was closed I never saw anyone from Xfinity also still 5 days later no cable or internet .Can't reach anyone I just keep getti
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Frustration
I had a low hanging line after a recent storm .Five days ago the line was ripped from my house by a passing vehicle and suddenly no cable no internet. I opened a ticket which was closed I never saw anyone from Xfinity also still 5 days later no cable or internet .Can't reach anyone I just keep getti
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Customer Service
Buyer Beware: My "Free" iPad and "Unlimited" North America plan just cost me $544 in roaming charges
I need to vent and warn others about a ridiculously deceptive sales tactic I recently fell for. A while back, I got a "free" iPad as part of a cable deal. The sales rep explicitly sold me on an "Unlimited" plan and assured me that this meant I could use it all throughout North America (USA, Canada,
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Billing
Thanks for meeting us here in our community about the recent service interruptions, @user_w3gs6k. We can understand the importance of a reliable connection while working from home. We'll gladly review the address to see what's happening in your area,
Speaking to an actual representative
I need to speak to an actual person about how often we experience service outages. Can someone provide a number? The general numbers end up with a canned response, then hangup. There have been at least six (6) since Jan 1, 2026. It's unacceptable. My wife relies on internet access for her job. Servi
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Wow! Customer Service TRICKERY.
My day with Xfinity just keeps getting worse. I posted early today about my experience with 5 people on chat and 3 or 4 people on the phone. I was on my way out the door and it was someone from Xfinity asking my about my earlier experience with the last person I talked to, because they gave their na
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Customer Service
Official Solution
@user_mbebyb Thank you again for working with us through direct messaging. We’ve applied the credit to offset the service visit charge and have reminders set to confirm the credit posts and to follow up after your appointment to make sure every
Loose Internet Cable at home - being told earliest slot is 2 weeks away??
At our home the internet cable coming from the pole to the underground is loose. I've tried calling Service but they told me it would 15 days at first then moved it to 3/9/26 for a visit. That's an insane time frame for loose connection. If my Internet was out would you make me wait that long for re
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Xfinity is apparently blocking some legitimate e-mail from being sent to my Xfinity account.
I'm a former Trustee for my local school board. In recent times, any e-mail sent to me from my local school's domain, bellevilleschools.org, is being blocked by Xfinity's servers. I do not have any filters in place and this block is happening at the top level of Xfinity's e-mail system and not by me
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Same issue as others with same screens in 202602 = 10.0.0.1 access no longer allows LAN Xfinity Gateway modem XB8 access [last used & worked fine in mid-2025, I changed nothing since] nor does Xfinity app work (no View WiFi equipment/A
NoWayWest
commented
11 hours ago
to the conversation:
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xfinity app doesn't see Gateway in Bridge Mode - No Login offered by 10.0.0.1
When an Xfinity gateway is in bridge mode the Xfinity app cannot see the gateway. However to allow local login to the Gateway Admin user you need to follow these steps: https://www.xfinity.com/support/articles/admin-tool-access Allow Admin Tool access (toggle ON) If you need to access the Admin Tool
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