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Good morning @user_brj4lv we would be happy to review your account with you. Did you have a chance to review your two most recent statements to see what changed? https://www.xfinity.com/support/articles/new-bill-design
Billing
Hi, my Xfinity bill was much higher than usual, and I’d like to understand why. Could you please review my account and explain exactly what caused the increase?
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Greetings, @user_rpd07v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I wasn't able to find any previous posts or messages from your user profile, but we
How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected
"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod
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Escalation Case Closed Without Contact – Ongoing Service & Customer Support Issues
I am extremely disappointed with how Xfinity has handled my ongoing service concerns and recent escalation request. I have been a customer experiencing repeated internet outages and service interruptions. Although I have received billing credits, my primary concern has been getting reliable service
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Customer Service
I"m having the same issue as others as I'm wanting to use my own router instead of the xfinity gateway. I've spoken to 3 chat agents who were not helpful at all and wanted to put me into bridge mode or wanted the CM MAC. They were combative regardles
Removing the XER10 and provisioning ONU with my own router
Hello, I have Xfinity Fiber and would like to remove the XER10 router in place of my own. From what I’m seeing online I need to reach out to make this happen, rather than just plug the ONU in directly. Currently I am running into issues by having the XER10. Thank you
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Comcast Email Account Hacked October 19, 2026, Request for Formal Security Investigation
My Comcast/Xfinity email account was hacked on October 19, 2026. I temporarily lost access to my account but was able to recover it approximately one hour later. After recovering my account, I examined my Xfinity security activity and discovered two unfamiliar sign-ins occurring just one minute apar
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Chloeb, thank you for reaching out. I hope you are doing well, despite the recent issues with your services. I'll need to dive into the account to get more clarity on this location. I see you reached out via direct message already, and I will follow
Verifying identity and address
Services keep getting disconnected due to past issues at the address. Looking to hopefully verify over the phone or support chat
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Hi @user_rhpjr0,Thank you for taking the time to detail your recent experience at one of our Xfinity stores. We aim to not only provide a high quality customer experience, but an efficient one as well. It seems that we have missed the mark on that to
Xfinity store 3164 N Miami Ave. Miami, FL 33127
Worse customer service experience I’ve ever experienced, 3-4 workers all on stand by while I wait almost half hour just to return my internet box, on top of that my grandfather who was waiting here to return the box was sent to T-Mobile due to worker incompetence, since I’ve been here I’ve noticed s
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Accepted Solution
Final bill and balance confirmation for closed/inactive account
I canceled my Xfinity service and returned my modem. However, I recently received a text message saying that a bill is due, but I cannot verify whether I owe anything. When I log in, my account shows a balance of $0.00, but the billing history displays my previous service address. My most recent ser
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Billing
Incorrect configuration file
I have the Arris S33v3 currently installed with Gigabit internet,,the event log shows there is a incorrect configuration file along with multiple RNG-RSP CCAP Commanded Power ,,,,,,,,issues as well. In reading several other posts on this forum it seems to be a problem , the S33v3 needs the correct f
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Your Home Network
Hi there, and thanks for taking the time to reach out here on the community forums, user_49v2tf! I'm sorry that you're hitting speed bumps while trying to activate your Peacock offer! Have you moved to a new address anytime recently, and is the offer
Peacock not working
Peacock is not linking to account [Edited: "Personal Information"] and it’s not saying I have premium and when I try to activate says that account is already linked and not sure what’s going wrong
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Have there been any recent changes to your service @user_0c3958? To troubleshoot further Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary Click the "Direct M
Caller id not displaying on tv
The caller id has stopped displaying on tv even though the notification is turned on in settings.
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Hi @user_v71m2j,Thank you for taking the time to create an official post, and share your recent experience with us. We know how frustrating it can be when you are already facing a difficult issue, only to be met with less customer support than expect
Poorly trained supervisors
I have been dealing with Xfinity billing and their staff for months. I am so tired of the lies and incompetent, poorly trained staff followed by the condescending supervisors who have no clue about customer service. When I called a supervisor out on not listening and I said if she was a supervisor d
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Need assistance with my recent bill increase and exploring mobile bundle loyalty rates
Hello, My 2-year internet promotion recently ended, and my bill jumped up to $154 a month. This is way outside of my budget. My household naturally uses around 1,190 GB of data a month, so I definitely need to keep my xFi Complete package for the unlimited data safety net. However, I want to downgra
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Billing
CableCARD pairing troubleshooting support issue
I am a user with at most 4 CableCARDs on my account still functioning until yesterday I messed up a configuration with my HDHomerun setup. I've had heard there was success in being able to activate/pair the devices again with multiple attempts in fourm posts/other social media but I almost had succe
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Non-X1 Service
@StockBoy I agree. What kind of technology company are they if they can't fix a simple glitch like this. Here's a suggestion fore Xfinity; roll back the the recent changes until you find what's causing it.
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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My Channel 24 (NBC) will not consistently load when selected. This began recently. All other channels appear to work. All I see are three white dots that flash when I select the channel. It will eventually work as if by magic after considerable time
Xfinity Stream on computer
Why is only my NBC intermittently working when I stream it on my computer? All other channels appear to load properly. I have cleared cache, rebooted, signed out, etc. It (NBC) worked normally and only recently began to not play. I only see 3 white blinking dots even though I may just changed to ano
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I'm not currently finding any known issues, but this may be recent and we need to get it put in to engineering team. I'll need to run some troubleshooting, and get this put in for you. To do this I'll need to access the account by getting some inform
Xfinity Stream not streaming
Doesn't matter which device, MacBook, iPhone, or LG Smart Web TV, Xfinity Stream is not streaming. Started this evening. Open it up but when I go to watch something I get the message unable to stream.
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lilkuntry903 Good morning to you! I know how times can get tough, and we need a few days to catch up. I've been in that place so many times recently. Fortunately there are at least 2 payment options (Payment arrangement and Installment plans) availab
XfinityPaula
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Installment Plan
I have called Xfinity several times about seeing if I qualify for a installment plan and I've really haven't gotten anywhere. Other than waiting 24 hours for a response. I've had one before and I didn't have this much trouble setting it up like now.
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