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Is the Alabama/Indiana Game Available in 4K?
It appears to be on ESPN. And by saying "4K" into my remote, it shows me the game is available. But when I select it it doesn't bring up the game. So far I'm watching in HD on channel 1205. Can anyone get it in 4K? -PH
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@user_aj5ofp - I understand how frustrating this is, especially since you paid a premium for a movie you were excited to watch. It appears you aren't alone; it seems there is currently a known technical issue with the Wicked: For Good file on our pla
Purchased new movie and audio is in Spanish
I just purchased Wicked:For Good on Xfinity and the audio is in Spanish. All the settings for my tv and the movie itself are set to English. The SAP is not on by accident. I’ve restarted my X1 box twice and the movie still plays in Spanish. It was expensive and I want to be able to watch it in my la
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Recent hardware chonges street resulted in a VPN installed in home xfinity modem that runs full-time on all devices.
Hi. Recently xfinity techs were in my neighborhood and the internet service was down for several hours starting at 8:30 am. We were notified by xfinity a few days earlier that some unspecified work was to be done servicing the wires to our neighborhood residences. No access inside our residence was
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Your Home Network
Hi there and welcome to Comcast @user_ibi92g. I hope you are having a fabulous New Year's Eve. Thank you so much for reaching out to us about your recent order you placed online. We are happy to take a look at this for you. Please send us a direct ch
My plan
I made changes to my plan, which online have taken place and I was supposed to get a modem and unlimited data. None of that has happened yet. When will I see the changes?
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user_kkq6ki, We need to keep your personal information off of public posts. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the
Stolen equipment
My equipment was stolen from my Atlanta home. I called to disconnect services effectively today. i am in California. I was told to go to a store and report the missing equipment Please advise where to go in California to speak with someone?
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user_d2o0jj I understand the urgency and that deadlines for paperwork can be stressful. I want to make sure you get exactly what you need to show that your iPhone is paid in full. Since you are looking for the specific breakdown showing the $1,199.00
Statement
Hi i’m having an ongoing issue with every customer service from Xfinity mobile because they are not able to send me a statement for my Xfinity mobile account. I also went To the Xfinity store because I was told they will be able to help me with my statement. I need a statement from November 7 when t
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Verizon 4G LTE Network Extender - Server Error 5A - "ERROR: Fail to get certificate from CMP server"
I have poor cellular service at my residence, so Verizon has sent me a 4G LTE network extender. This plugs into my broadband connection via ethernet, and acts as a local antenna to provide better reception for cellphone service. The Verizon extender is not working. I have already plugged it directly
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Your Home Network
Packet loss yet again after storm outage
Recently, we had a huge storm here in Northern California that affected service connections, during which there was an outage. The outage was fixed, but now I am back to square 1 again with the intermittent packet loss based on one of the nodes along Comcast's path. I also noticed my modem is having
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Your Home Network
FETV
Where is FETV? When will it return? Its expensive enough to "Have to" pay for many channels I don't want/need/watch ! I should at least get the watchable ones. Please Bring FETV back FOR REAL. The "Google AI" (more like out of date information echo) claims that it's now FETV HD and most likely chann
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Channels and Programming
I start to experience significant slowness recently. I am in the 98075 area. my plan is 400 Mbps. I tested with Speedtest.net multiple times against local comcast servers, and the actual speed/bandwidth is only between 25~50Mbps. Anyone from Xfinity
Super slow internet speed
I need Comcast to fix my super slow internet speed. Down stream speed come to trickle, average 6mb/s despite paying for 1G package. Happen a week ago after Comcast service outage last Friday. i’m working from home and need the bandwidth problem resolve quick or will cancel service
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Military Orders-Billing Issue
Hello Xfinity Support / Digital Care Team, I'm reaching out here after frustrating experiences on the phone, hoping for proper resolution on a $133 early termination fee that I believe should be waived due to my wife's active-duty Army PCS orders. Quick background: We had Xfinity internet (bundled o
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Billing
user_k1smn4, Hi there! Thanks for reaching out. I can understand the importance of seeing when your plan will change and upgrading your equipment. I am the same way as a consumer myself. You've reached the right team. Over social media, we are a dedi
How do I get the most updated equipment upgrade for free without changing my plan
I cant get a hold of a person and are not able to see when my plan will change I want the exchange of the modme to the newest model as well as the streaming box i have to be upgraded with out changing my plan and being charged more money There is no where thst shows when my current discounted plan e
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Greetings, user_et7x3k! We appreciate you reaching out this week regarding your compensation request regarding your recent damage claim concerns. Rest assured, our Digital Care team can take a closer look into this for you. As a fellow homeowner, I k
Damage complaint
Hello, Claim Number ECM0017957337 This message serves as my final escalation request regarding unresolved property damage caused during a Comcast service visit. On 11/20/2025 , Comcast technicians performed cable line repairs at my home. Immediately following this visit, I discovered damage to my ex
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Hacked home network (confirmed by pro), three routers in a row instantly breached
Hello, My home network has been compromised and all of my devices rootkitted. I bought new devices and got a new router, and the same thing happened again. I am currently the target of an insurance scam and have had my ID stolen, among other things. I have attempted to get help from abuse@comcast, b
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Your Home Network
Hi @Abyssal, thank you for taking the time to share your recent experience with us. You have come to the right place for help, we have many brains here to help when issues like this come along. I must let you know that there are plenty things that co
Live Chat Agent not connecting
Everytime I ask to speak to a live agent about my wifi box being broken, It is getting hung when I click internet on the AI support. This internet is atrocious and overpriced to be dealing with this. I'm trying to get a new modem because mine is not working...
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Accepted Solution
In the interim, try disabling the feature. To disable MoCA, go to the gateway login http://10.0.0.1 Default login info is:Username: admin (all lowercase)Password: password Once in you will find the drop-down on the left of the screen that is l
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MoCa causing network leakage
There are a number of unknown devices on my network that appear to be connected via MoCa. I would like to get a MoCa filter but have been unable to request one successfully via chat support.
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