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Text message received Acc handed over. It's a brand new account.
As discussed with Noella at the store - Fonderen Houston TX: The collections notice you received as far as I know does not make sense as your account is brand new and currently active, along with the fact that you’ve never had Xfinity service before. If you’ve gotten your phone number fairly recentl
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Billing
user_99tng3, Thanks for confirming that you’ve already done all the right steps, and I can definitely understand how concerning that loop would be. Just to be thorough, have you also tried doing a full password reset on your Xfinity account re
having trouble setting up email on my iphone
I have setup my iphone according to everything on this site (https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email) and it still doesn't work.
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Hello user_e3ajv5, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist. A modem flashing yellow typically indicates that it is not connected to the internet or is having troub
Router blinking yellow at start up
My router is blinking yellow when I try to start it up. I’ve tried all the gateway connections in my house, tried a different cord, and had xfinity run new lines to my place. I am still not getting a connection and am unsure of where to go from here.
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Discontinuing a second mobile line
According to a previous message you sent, I would like you to issue a ticket for discontinuing my second line. It was [Edited: "Personal Information"], NOT the most recent line, [Edited: "Personal Information"]. Thank you [Edited: "Language"]
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Plan
user_wlr8le Thank you so much for reaching out for help with your billing after you disconnected your account. Even though you're disconnected from your services, you do still have access to your full, detailed PDF bill when using the Xfinity app. I
Upcharged after ending service?
I ended service in April. In May I was charged for April service plus another $107. My usual bill is about $70, so this isn't even an accidental month charged. It took a second phone call to get the charge deleted. There is no detail on my invoice. Why was this amount charged?
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Customer support
Hello, I need to speak to customer support about a recent bill increase. Please contact me. Thank you,
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Billing
Xfinity tech showed up unannounced
We had someone come over today claiming to be an xfinity tech, he was wearing an xfinity shirt but was driving an unmarked truck. He knew about a recent ticket i had submitted but i did not receive any communication about an upcoming appointment. I cannot find any record of the visit in my account.
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Customer Service
Hello, @Nanaof7 that is a great question. We're still in negotiations with no current estimate of when an agreement will be reached. Once an agreement is reached that will be updated at this helpful website when clicking on the list for recent change
Disappointment Over Loss of NFL Network & RedZone — Considering Leaving Xfinity
I’ve been a loyal customer of for years, largely because of access to NFL Network and RedZone. Losing those channels is extremely disappointing and makes me question the value of staying. This is a big part of why I’ve continued paying for your service, and without it, I’m seriously considering expl
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Intermittent packet loss along coastal California, just south of San Francisco
We have been experiencing high packet loss, over multiple days, at our home in Montara, CA, just south of SF. This affects online work meetings, streaming services, video games, etc. Our home is fully CAT6 wired and we use Ethernet to all our computers to maximize performance, and we don't use any s
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Your Home Network
Accepted Solution
Closed
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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Billing
user_ob86ct Thank you so much for stopping in for help with your connection issues. For network-related issues, escalations would start at the tech level and be submitted while on site to the networking team for the area. How long ago was the most re
Node Congestion
I am posting to request an escalation to the local network engineering/plant team. I am experiencing severe upload latency spikes and constant lag that makes online gaming completely impossible. We have already tried troubleshooting everything at the apartment level: * Multiple Xfinity techs have be
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I need to cancel my most recent payment like asap
I need to cancel that payment and repay with a new payment method
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Sign-In and Account Management
Packet loss
This is an ongoing issue for more than a year now. Xfinity support keeps telling that everything works perfectly fine. I had to buy a new modem, ethernet cables. I even had to take my PC to my friend’s place to test and make sure everything on my end works perfectly fine. I have spent so much time t
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Your Home Network
Accepted Solution
Good evening @Mr.mechanic, and happy Memorial Day! We hope you’re having an enjoyable holiday, and we appreciate you reaching out on our Community Forums regarding your ongoing service issues. I do see that you mentioned having technicians o
New Dropline
Hello. I have lived at my current address for a while and I frequently have issues with very spotty and inconsistent internet, and occasionally the cable t v doesn't work. Anytime i've called in a technician always performs some sort of test, and they always tell me that they see a bunch of static a
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Good evening @user_cvdpgv. and thank you for reaching out on our Community Forums regarding your recent bill increase-we understand how frustrating unexpected changes can be. Have you had a chance to review your recent billing statements to confir
my Xfinity bill doubled
Without warning and without any explanation, my Xfinity bill went from $60 to $119 and some change. They stole it because I have auto pay. I had no discounts. it's been the same for over 2 years. I live in California and am disgusted by their disregard to the people that elected them. I plan to cont
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@user_qjd7x3 Not dealing with Xfinity AI any further, on any level. Just so you know, the employees that work here are from the Corporate Office. Everyone that posts here are real people with real fingers on a keyboard. It's a shame you didn't g
150 Mbps Connect Internet plan sunsetted. Replaced by a false promise of 300 Mbps
I was perfectly happy with my Connect Internet plan that provided me with 150 Mbps Internet speed. Without notice, Xfinity did away with the plan. A 300 Mbps Internet speed plan replaced the Connect Internet plan at a higher price when my special Connect Internet promotion ended. Speeds of 300 Mbps
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Greetings, user_moh5g5! Thanks for posting on our XFINITY Community forum regarding this recent video issue after changing your service plan. I am sorry to hear you ran into trouble trying to enjoy your new plan. Not to worry, we are here to help! Ho
changed plan and no get no tv at all - infinite loop
Changed to core plan today and now we get no channels at all. Support line just takes us in an infinite loop. Unplug for 10 minutes, plug it back in. Welcome screen, conncecting screen, call us screen.
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@jdist Our team is here to help. I would like to start with checking which username is currently attached. I understand you changed it recently. If you could click on this link xfinity.com/username as it will show you the primary username for your a
Xfinity account does not have a primary user
I am trying to manage the billing for my Xfinity account, but it appears as if there is no primary user for the account. I am able to sign in using my email address on the Xfinity website, but when I select Billing & Pay -> View Bill & Transaction History, the page states that I do not have permissi
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I am having the same issue but it is currently unresolved. I have a TCL Roku TV and it has been updated regularly to the most recent firmware and it plays Disney+ just fine on the TV side. I have gotten a new Xfinity Gateway box and installed it and
Disney plus Error Code 83
Hello, I am attempting to access Disney plus. I have not had any problem until 2 days ago. I am able to login and get to the front page of Disney plus and search and select a video. However, when I select a video and start to play, Disney plus responds with Error Code 83 Disney+ Error Code 83 is a c
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Hi there @user_sofrun Thank you so much for reaching out on our Xfinity Community Forum about your outage. I'll be happy to assist. Can you confirm the most recent update you've received about the outage in your area?
XfinityDemetrise
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“Outage” since yesterday at 3:30pm with no reason or time of fix available!
I have been stuck with internet cutting in and out (mostly out) at random for the last day. It said initially estimated fix time was 6:30pm. Then switched to 8:15pm, then 8:20pm. Then switched to “as soon as possible” and has said that for 12 HOURS. My sister works from home. This is making her lose
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