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user_rj0sng Hi there, and thank you for reaching out. I'm very sorry to hear about your mother's diagnosis and the difficult situation your family is facing. I can certainly understand your concern about protecting her account and preventing any addi
Speak to a live agent
I am reaching out as the Durable Power of Attorney for my mother, [Edited: "Personal Information"] She has been diagnosed with Alzheimer’s Disease and is unable to manage her financial decisions. There are past‑due balances and service changes that I believe were made under the influence of individu
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You'll need to make a payment in person.
I am beyond frustrated that my account has somehow been restricted to where I can only make in person cash payments at an Xfinity store. I am a disabled person that cannot drive, so the added $30+ just to get to an Xfinity store to make this payment is a major inconvenience. I have been with Xfinity
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Billing
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Speak to a live agent
I am reaching out as the Durable Power of Attorney for my mother, [Edited: "Personal Information"] She has been diagnosed with Alzheimer’s Disease and is unable to manage her financial decisions. There are past‑due balances and service changes that I believe were made under the influence of individu
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Customer Service
PS5 Connection Issues
I've tried to troubleshoot this with ChatGPT, but I still can't get things to work cleanly. I switched to Xfinity a few months ago and started having this problem. It took a while for me to put the two together. When I'm on the PS5, I never lose the full connection. If I'm in a game, I will stay in
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Your Home Network
Current statement to show proof of address for credit card company
Pride with their most recent Internet bill stating my address so I can show my address to my credit card company today. I’m having difficulty finding this on this system. What can I do it? Where can I go?
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Billing
@XfinityThomasA , Thanks for the additional info. It would be nice that the only Voicemail "app" on the newer phones worked correctly though. I can listen to each message as I mentioned before by selecting the microphone icon next to the name. And I
Visual Voicemil app not working, but voicemails available in Phone app
I have issues with the Visual Voicemail app for about 3 years. First on my last phone (S22 Ultra) and now on a Samsung Galaxy Ultra S26. I've had Xfinity Mobile service since June 2017 and am now on my 3rd Samsung Galaxy phone. And I currently have the Premium Unlimited service. What happens is the
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user_a1f093. I'm sorry to hear you're experiencing such high latency and difficulty getting assistance. I can certainly understand how frustrating it is to see ping times increase so dramatically, especially if others in your area are reporting simil
Memphis latency to any outside server is over 10x normal latency and Xfinity says they have no issues!!!!
I normally average 30ms pings to anywhere and everywhere. Since today that number has risen to over 300+. Posted on Downdetector and have been flooded with replies of people in the area with exact same issue. Xfinity takes our money, says all is well and then dumps you on stupid AI bots that couldnt
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Complaint regarding deceptive practices
Formal Complaint Regarding Deceptive Customer Service Practices and Repeated Failure to Honor Payment Arrangements To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I have received from Xfinity Customer Service between July 31, 2026, and August 5, 202
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Customer Service
Field Tech verified NO OFDMA / Next-Gen signal at the pole (Hitron CODA56)
Hi Xfinity Support Team, Following up on my previous request regarding my customer-owned Hitron CODA56 and missing upstream OFDMA channels. An Xfinity field technician just finished testing my line on-site. The technician tested signal directly at the tap/pole outside my house and confirmed that the
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Your Home Network
Community Best Answer
UPDATE: My final comment to another user in the customer service section, also serving as my end to this debacle of getting no worthwhile customer service resolution of issues, and being forced to leave Xfinity after 11 years of internet service. I
New Xfinity Mobile User - Terrible Customer Service and phone service
I ported my iPhone number from TMobile to Xfinity Mobile on June 23, and ever since I am unable to text Android users. I can voice call them but I cannot MMS text to them. Android users can send me texts to my phone, but I cannot send Android users texts! I have been in contact with Customer Service
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I sent the direct message, and I appreciate your affirming for me that this experience is difficult, but what you did not acknowledge is the fact that I feel like we are being asked to "prove" that we have not kept the phone or stolen it. This does n
Phone stolen by fedex
I don't know what I have to do to get this issue resolved but it has been five days now and I have just been getting the run around from customer service every time I call or my wife calls. Fed ex delivered an empty box to our house! We have done all that has been asked of us. We have filed a police
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Still looking for resolution of my issue and have received unsatisfactory response
This is a several-month-long issue, not resolved in full, dating back to June 23, 2026, when my Xfinity Internet/Xfinity Mobile bundle was activated. I have multiple posts now under Xfinity Mobile and decided not to update there any longer as no one is responding to it after I was told to DM Xfinity
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Customer Service
Xfinity Mobile
I have Xfinity Mobile have had it for years, I upgraded my plan to Mobile plus premium and I added a phone line for my hubby recently, at first the my number was not showing the mobile boost, but then all of sudden it showed up. We had new line & modem installed yesterday, afterwards everything work
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Customer Service
I can definitely understand why you're frustrated. If you've been dealing with multiple outages over a short period of time, especially while working from home, that's a major inconvenience and not the experience we want for you. I'd like the opportu
Excessive Outages
There’s been nonstop outages since last month and the app does not allow me to get credits for any of them. I work from home so every time there’s an outage, it’s a big inconvenience because I have to cancel meetings, take time off, uber out to a different location (which my employer not always allo
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Stop editing posts for “soliciting” when i am trying to give people the correct Xfinity dept to actually get some help. Not one agent on this thread has offered useful, transparent information.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@XfinityEva There is a 2 port optical tap directly in front of my house (both being used by other homes). They simply need to upgrade to a 4 port optical tap so the service tech can finish our install... It seems like this would be a very normal requ
How can I contact the maintenance/construction department at comcast?
We have been trying for over two months to get comcast fiber at our new construction home in a well established neighborhood. Our neighbors (on both sides) are connected, however, after scheduling an installation pro to come hook up the home twice now they've both said that the pole does not have en
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My most recent box lasted 22 days. Has a fix been found or do I need to go exchange the box again?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Got this via email and wondered if this is real or not. The hotmail. com address caught my attention 🔄New Email version available: Review Now E-Digital Alert <[Edited: "Personal Information"]> Comcast@/XFinity 2026 Dear Valued Customer, &nbs
Xfinity email ending - is this scam or real?
I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f
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Official Solution
It looks like some of my posts were lost on this thread. I previously posted that other DVR recordings are fine. Also, for the DVR without audio, the DVR actually starts a couple of minutes early and there is audio until the show starts. During the s
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No sound for DVR recording for PBS Patience S2 E4
Never had this problem before. I recorded PBS show Patience S2 E4 on 7/5/2026. There is video but no sound or captions.
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