Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.8K)
user_x40bds, I understand this option worked out for you. Let us know if you have any follow-up questions regarding your account or any recent changes.
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
Question
Repeated Unauthorized Xfinity Mobile Charges After Cancellation. Multiple Refund Promises. No Resolution.
I cancelled my Xfinity services in May 2026, yet I have since been charged FOUR separate times for Xfinity Mobile services I never authorized. Despite contacting customer support repeatedly, I have received no refunds, and the charges continue. After the first two charges, I spoke with an agent thro
Question
•
Billing
Xfinity Mobile Stuck on “Ready for Setup” Despite Successful eSIM Activation and Number Port — Multiple Support Contacts, No Resolution
Hi, I am posting here out of frustration after multiple unsuccessful attempts to resolve what appears to be a backend activation or account provisioning issue with Xfinity Mobile. I recently switched from Verizon to Xfinity Mobile, transferring my existing phone number to my Google Pixel 9 Pro Fold
Question
•
Devices
Good morning user_63zlv0. Send us a direct message, and we would love to help investigate things for you. My teammate Amanda had provided the steps on how to send the direct message yesterday in a reply to one of your previous posts.
RE: YouTube cache node 50.151.220.26 not accepting TCP from my area (YouTube buffering)
Same cluster, same problem here (Broward County, FL). It's not just .26. 50.151.220.21, .24 and .26 all ignore TCP 443 from my connection. Ping to them works fine at ~12 ms, the SYN just never gets answered. It breaks Play Store downloads too, not only YouTube. Android resolves rr9.sn-bvvbaxivnuxqjv
Question
user_slyb9a Thanks for reaching out to us about a recent interruption of service in your area. We do our best to provide our customers with an estimate on repairs, but we only do estimates given some work can take longer if something delays repairs l
newtork damage
What is the network damage for the 2000 people affected, including me? service was supposed to be restored last night and it is still out. Can we get some informtion?
Question
Long-running Xfinity Mobile account issue prevented phone upgrade and promo use
Hi, I’m hoping someone from Xfinity Support/Digital Care can review a long-running Xfinity Mobile account issue that normal phone support has not been able to resolve. For several months, I have been trying to upgrade one of the three existing lines on my Xfinity Mobile account. The account itself h
Question
•
Customer Service
user_cw8lq4 Thanks for creating a post. I would recommend checking the recent bill statements to verify the current balance against the recent payments you have made. Was the double payment made to help clear a past due balance?
Automatic payment
I made a double payment this month and I just got something from you saying that you're going to take out money on the 28th why would you do that.
Question
Greetings, user_alqvwi! Thanks for reaching out with your recent billing issue after transferring services. We'd like to take a closer look into this for you. Rest assured, our team will do everything within our power to resolve this issue at hand. T
Xfinity Won’t Cancel My Service
I moved and transferred my service. A month later I get charged for two accounts. I call to understand why the transfer didn’t cancel both accounts. The rep assured me he cancelled the service at my previous house and refunded me for the month. I check a few days later and see there is no confirmati
Question
Request for Escalation: Xfinity Membership Tier and Closed Support Ticket
Request for Escalation: Xfinity Membership Tier and Closed Support Ticket Hello, I'm requesting assistance with a discrepancy in my Xfinity membership tier and a customer service ticket that appears to have been closed without resolution. I have been an Xfinity customer since approximately 2012 and
Question
•
Customer Service
Hey there, user_5rrqqw! Thanks for posting on our XFINITY Community forum about your blacklisted phone issue. I can understand where your frustration is coming from after the extended journey you went through. Rest assured, you have reached the right
Trade In value is not what I agreed to
Ordered 2 phones with a $662 trade in promised on 8/18/26. One phone arrived on 8/20 and was activated and trade in phone was accepted with the $662 value. Second phone was deemed recovery not likely on 8/29. I requested Xfinity to replace lost phone several times but received a credit for lost phon
Question
Issues with Recently Installed Underground Cable
We recently had a new Xfinity underground service cable installed at our home. The cable was routed diagonally across the middle of our backyard and buried very shallowly (approximately 2–4 inches below the soil surface). We encountered the cable while doing ordinary landscaping by hand and had to s
Question
•
Customer Service
Escalation Request: Inappropriate 4K Equipment and Unresolved Service Issues
Xfinity professionally installed TV and Internet service at my new home approximately three months ago. I have four 4K televisions, including an 85” Samsung QN90A. The installer provided three 4K-capable Xi6 boxes but installed an outdated, non-4K XG2v2-P (Pace PX022ANM) on my primary 85” Samsung. F
Question
•
X1
user_5ihwxv Thanks for reaching out to us here on Forums with you billing concerns after recent changes were made to your account without your knowledge. That is certainly something that would concern me as well, and I'm happy to review the account t
Bill balance not updating after cancelled services
Xfinity App is still showing a balance $100 more than my normal balance after I called and received confirmation my bill would be changed to the usual amount. I called on Tuesday and was told it would update in 24-48 hours. My account was hacked and extra charges/services were made without my author
Question
Hello @user_fkai0n, thank you for taking the time to leave a post. First, congratulations on your recent marriage! We completely understand wanting to make sure your account reflects your new legal name, and we’d be happy to help you with updat
Legal Name Change
Good evening, I recently got married and need to change the last name on my account. My PRECIOUS last name is under Giorgini and my NEW last name is now Konchar. Thank you in advance.
Question
Bill balance not updating after cancelled services
Xfinity App is still showing a balance $100 more than my normal balance after I called and received confirmation my bill would be changed to the usual amount. I called on Tuesday and was told it would update in 24-48 hours. My account was hacked and extra charges/services were made without my author
Question
•
Billing
The XiOne and Xi6 do not have drives for local recording. They use the cloud and the number of simultaneous recordings is apparently based on your program plan. I've read that the premium plans can do six, the same as the XG1v4, but have also
tv box upgrade
Hello, what are the proper upgrades for these boxes. 1. XG2v2-P 2. XiD-P they are not 4k compatible so Ive been trying to upgrade them and they sent me 2 XiOne to replace those 2 devices.
Question
@191_nl191 When you're experiencing the recent interruptions to your service are you pulling up the Xfinity app and/or our support center to verify if there was area-wide service interruption affecting your area? Have you done any troubleshooting fro
Repeated Outage for OVER a Week
I’m experiencing recurring Xfinity cable and internet outages, and over the past week I’ve had both services working for only one day. The repeated interruptions are significantly affecting my ability to work from home and my personal life. This does not appear to be isolated to my equipment. Severa
Question
URGENT SAFETY ISSUE – Open Burial Work Order Near Propane Line
I am requesting immediate assistance from Xfinity management regarding an unresolved burial work order at my property. My wife, Deborah, and I have contacted Xfinity numerous times and have repeatedly been told that the work order would be cancelled. The temporary cable has already been removed, yet
Question
•
Customer Service
user_hx5ndp, Thank you for creating a new post. I'm sorry to hear you've had some trouble getting the help you need. I understand you want confirmation on some recent changes, and I'll be glad to help. I ask that you reach out privately so we can cov
XfinityVianney
commented
10 hours ago
to the conversation:
0
0
You constantly email about sharp increases in my internet plan
PLEASE CONFIRM THE FOLLOWING. Early this week I locked in five years of a 300 mbps at $45 per month. I also switched my phone fro T-Mobile to Xfinity.Since Xfinity [Edit: Inappropriate Language] everything up, I MUST HAVE EXPLICIT CONFIRMATION THAT MY OLD SERVICE IS TERMINATED AND MY NEW PLAN IS IN
Question