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Recent chat
I was connected to an XF chat person who was helping me to set up my account at my new address and can't locate the chat or the consent form he sent me.
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Sign-In and Account Management
Problems with Xfinity Mobile Promotion and Trade-In
Dear Xfinity Customer Support, I am writing to formally request assistance and resolution regarding an issue with my recent Xfinity Mobile promotion and trade-in. I have been both an Xfinity customer for over 22 years and a shareholder, and I value the services your company provides. In October 2025
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Plan
Hello @user_5dos42 Thank you for taking the time to outline your experience and the challenges you’ve encountered with your service and recent support interactions. I understand how impactful these interruptions can be, especially when your con
Urgent Complaint Regarding Service Issues, Disconnections, and Unexpected Charges
Hello, I am writing to formally file a complaint regarding my recent experience with Xfinity, which has been extremely frustrating and unacceptable. Over the past day, I have experienced repeated service issues with my WiFi, which I rely on to work from home and maintain my income. On top of that, I
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Urgent Complaint Regarding Service Issues, Disconnections, and Unexpected Charges
Hello, I am writing to formally file a complaint regarding my recent experience with Xfinity, which has been extremely frustrating and unacceptable. Over the past day, I have experienced repeated service issues with my WiFi, which I rely on to work from home and maintain my income. On top of that, I
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Customer Service
That sounds like quite the effort to receive help, @user_xwzm7m. Our team is here to help with all things Xfinity, why have you been reaching out recently?
Customer service
I feel like nothing happens until I'm yelling at people it's terrible 1 out of ten customer service
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1st public post so I can DM Xfinity Support
Trying to restore purchases after moving service. I'm just following directions in previous posts which say I have to create a public post first.
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Customer Service
Scripps Subscription
Since March 31, 2026, we have not had CBS local/national programs which is upsetting. Today I asked Scripps to compromise with Xfinity. They advise that Xfinity is refusing to entertain offers to keep broadcasting CBS and has not responded to their most recent offer. I am now asking Xfinity to compr
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Channels and Programming
user_j5477j - Thank you for taking the time to share your feedback and voice your concerns with us. We understand how frustrating service interruptions can be—no one likes being without their connection, and that includes us as well. Reliable,
Outage credit
My Xfinity internet and TV service has been atrocious over the past 3 months. My internet was out all day yesterday and I am still having tv issues. I applied for a credit this morning and was told that I had reach maximum number of credit for the month which I believe the only credit I received was
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user_8vjwr5 Thanks for reaching out to us here on Forums about your recent package change that didn't match what you were promised. This certainly isn't the experience we want for our customers, and I would be happy to help in any way I can to correc
Abuse of power with a limited market
Formal Complaint – Misrepresentation of Service I recorded this entire conversation: A Comcast Xfinity sales representative repeatedly promised services and when they wouldn’t work, told me I couldn’t revert back to my old account. This happened within a matter of hours. She promised, I signed, then
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user_edwr9i Yes, you would get a new account number if you moved to a new location, but everything would stay the same as long as the options we still have. We copy the old account information for you, the plan (if still available), and the equipment
Xfinity is the worst internet provider
My account has been suspended after Xfinity has been denying my contact request and is expecting me to pay the full balance as a loyal customer for years. I suggest you do not join Xfinity as they will leave you hopeless and without any Internet.
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Happy Friday DanoL1011, and thanks for joining us in our community 🙌 I'm sorry to hear about any recent service issues you were having, and for the way in which the issues were communicated to you by our technician. While we do always love to promot
Xfinity forcing modem owners to use their Modems
Got an email from Xfinity telling me that I needed service and a technician would need access to my home. Scheduled service. 1 hour before the technician was to come, he called me and asked me what the issue was. I told him I didn't know because the system flagged me as needing service. He told me t
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Greetings @user_pygzj4, thanks for visiting our community forums support page. I do want to let you know that this is a known issue that our engineers are working with paramount to resolve. We'll monitor this for you and circle back to this thread as
Paramount app freeze
We use our Paramount app often. The past few months we have had extreme issues with freezing, and eventually being booted off completely. what is the problem????
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user_tvabnu Bringg is one of the local shippers that does handel same day/overnight shipments for us. Did you place an order for equipment with us recently?
Phishing Check
Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I
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user_bees, thank you for reaching out and creating a new post. I would need to go into a private chat so we can go over the details of your recent payments. I ask that you reach out privately, so we can cover the details of your account. You can star
Need help Automatic payments reversed
Hello, I set up my new account with auto-payment, which processed on April 25 - but today I got notification that the payment got reversed. I paid the due amount immediately manually. There is no reason I see why the auto-payment got reversed - and needed a little help understanding what I can do to
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EDIT: it is back! I will try again! Thanks! There is nothing on the app overview page under "view recent activity". When I clicked through the notification on the original benefit redemption, after copying the code I was given I was asked for an sos
universal tickets
I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?
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My Spam folder has several recent emails, but my inbox doesn't. I deleted most of my inbox and trash and my usage shows 52%. I have no filters or blocked senders or forwarding rules. I'm not getting emails I sent from gmail earlier today and no bounc
unable to receive new email
I quit receiving emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.
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@Again wrote: "... On that DM you send did you send another one or respond to the one you sent? ..." Not quite sure what you mean. The Black Disk icon appears as soon as I click the DM link to open the editor. The most recent message I sent to Xfini
BruceW
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Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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