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My account shows as "inactive"
I moved to one of the newer apartment communities that come equipped with in-wall Fiber ONT and preinstalled XB7. I called Xfinity sales team and activated 1GB symmetric Internet plan; however, after few days or 1 week, My Account portal/Xfinity App started showing my plan as "disconnected" and lost
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Your Home Network
@user_0uca0b thanks for taking the time to post on our Xfinity Community Forums page. I appreciate the feedback regarding the recent Xfinity Stream app update, and I can send it to the proper channels. We've received feedback regarding the channel se
Searching For Channels
So, before the app revamp, if I wanted to look up a channel, all I had to do was type it into the Search feature. For example, TCM (Turner Classic Movies). It would pull up TCM Channel Collection and I could see the three or four TCM channels. Then I could pop over to the guide and see what was on T
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Recently viewed channels gone
On the recent update, recently viewed channels on the app for the iPad is no longer a feature. This was one of the best features. Also favorite channels and many items on the guide are now generic ‘collage football’ instead of which team is playing. None of these features are an upgrade. I would pre
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Xfinity App
user_av2k8n thank you for using the Xfinity Community Forums page to reach out today. I understand that you are upset with recent changes that have occurred with the streaming app. I appreciate you taking the time to voice your frustration regarding
TERRIBLE CHANGES!!
Who decided to change the Xfinity Streaming app and WHY?!!! It is now so “user unfriendly” I am nothing but frustrated! The loss of functionality is sooo disappointing! I cannot imagine any of we users were asking for this. It was working just fine before. I don’t like the look of it, can no longer
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Horrible new app is an understatement
Totally agree with all the previous posts. This ew app is so bad, no favorites, no previous channel. All the money that we pay and we get a POS that isn’t user friendly or functional at all!!! Why change something that worked??
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Xfinity Stream Website
user_mwn5d0 We do appreciate your feedback with the most recent update. is the app still working as in you're able to watch programs still? I just want to make sure that's still working properly.
New app library is very confusing
the updated library app is very confusing. The first issue is that some of the programs are not labeled by the title of the program just by the title of the episode. The second there is no way of marking or telling you that you have watched a program. The third is there is no way to see what your up
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Feedback on the recent update
Hello, I'm disappointed with the recent upgrade/update. Several changes have made watching TV harder, not easier, and not intuitive: 1. **The Scheduled tab is gone.** Please bring it back. It was the easiest way to see what I have scheduled to record. 2. **The Recently Viewed Channels area no longer
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Xfinity Stream App
Remove Old Modem
I received an email stating that I have an outdated modem on my account. In my account through the browser, I can see the modem, but there is no option to remove it from the account. All research points me to the app to remove it, but there is no page in the app that shows this modem where I can rem
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Your Home Network
No recent channels while watching something and no description of the sporting event in the guide or recent channels is an absolute joke.
not a fan of the new streaming app changes
I want to provide feedback on the new reimagined Xfinity Stream app experience. The new interface is more confusing and less intuitive than the previous version. One of the most useful features in the old guide was the ability to quickly mark channels as favorites and then easily access those favori
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Recent movie purchase will not plat
Why can I not watch heart of the brave movie I just bo
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Customer Service
Hello, and thanks for sharing your concerns with the most recent update, Scirocker! Our team is aware of the issues, collecting customer feedback, and actively working towards a solution. I apologize for any negative experience brought on by the chan
Xfinity Killed Quality of Life in this App
All of the features that made using the Stream app a smooth and user-friendly experience were just ripped away without warning and we got a useless glossy veneer in exchange. Missing/Removed Features: - Favorite Channels filter - HD Channels filter - Option to quickly switch to other “Recent Channel
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We appreciate you taking the time to post here on the community forums, user_a5b79b! Some features that many customers enjoyed were removed with the most recent update to Xfinity Stream. Our team has been noting the feedback that's been shared and wo
Streaming App Update
With the new update of the app, how can I see scheduled recordings? Also, the recordings aren’t listing the show name-just the episode- name so it’s not instantly clear what show it is and it doesn’t seem to allow me to delete or record from the app on my iPad any more. Can you please guide me on ho
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Hi @user_rf8ckq,Thank you for sharing your feedback regarding the recent update to the Xfinity stream app. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still
New Xfinity Stream app is AWFUL
Please fix the new app! A lot of functionality disappeared, and your Xfinity Stream customers are NOT happy! Address these concerns.
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Good morning user_99v8qm we do appreciate you providing feedback about the recent app updates. Our team has been providing the feedback to our engineering team and they are working towards a resolution.
The new update sucks!!
Why did you change the app so you can’t have favorites and deleting recordings is ridiculous!
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Hello, and thanks for taking the time to reach out here on the community forums, user_2ygasu! Some features were removed from the Xfinity Stream app in the most recent update, and I apologize for any frustration that it may cause. Our team has been c
No longer see scheduled recordings on cell phone
On recent app update for TV streaming, I no longer see on my cell phone scheduled recordings.
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Hi @user_qcr39z,I hope the move hasn't been too hard on you! Thanks for taking the time to share your recent experiences with us. The first was definitely not the experience we aim for our customers to have. Very happy to hear that Chris was able to
Terrible customer rep on phone
I called Xfinity at 1-888-966-7682 for customer support regarding a transfer of service. Moved into new home and was hooking yo the WiFi and it wasn’t working so I called support. I can’t remember his name but I called at 4:49pm and he was extremely rude, impatient and incompetent representative! Ta
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BonitaLucky We hear you, and we can understand why this update has been so disappointing. Features like resuming where you left off, viewing scheduled recordings, identifying shows by their titles, and easily skipping commercials are all things
New Streaming App 11/13/2026
This app needs a lot of improvement, can’t believe you released it like this. There is no streaming app I know of that does not come back to where you left off. Where are my scheduled recording and why doesn’t it show in the guide that the program is being recorded? Why don’t the recordings have the
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user_8i17e8 We understand the concerns with the most recent app changes, but we are unable to revert any changes that were made. We don't know if any changes will be reverted in the near future as this is beyond our scope. Your concern is noted, and
XfinityShawn
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4 hours ago
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Update
I am disappointed by the update - specifically, removing the following: smart resume, the show name in the recordings (listing by episode name), deleted shows in the recordings, the episode number in the recordings, and favorites under channels. In addition, when I watch a show and pause it - when I
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