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user_opcadl, Thank you for reaching out. I hope you are doing well. I see you have concerns about a recent payment. I found that a ticket was opened for this refund, and it was approved. You should then see your refund within 4 - 6 weeks.
Billing
Xfinity owes me $158.40 that was paid on Sept 2 and Sept 4th 2026. That was on a bill I don't have. I only have a mobile bill.
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user_nm56cb I appreciate you taking time out of your day to bring your recent billing and collections experience to our attention. I would have the same questions if I was in your position, so I'd like to review the details and ensure the account was
Billed for Internet that was turned off after 2 days.
Hello. I was billed for an Internet service that I did not have for longer than a week, not even longer than 2 days. A thunderstorm hit on July 3rd, 2026 and my service went out. I thought it was the weather but they willingly turned my connection off. Come today, 09/18/2026, I check my email to see
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Great question, @user_ov4zrg! Our communication team has done a wonderful job of including details of bill changes on the PDF version of your bill. The How to view your Xfinity bill online article will show you how to view the PDF version of your bil
Huge bill increase
How can I find out why my bill went up drastically? All I get from the chat bot is a summary of my bill. I want to know exactly why it went up so significantly.
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This is a known issue, @user_8bj4aj. Our backend team has been reaching out to the app partners consistently for updates as the app partners have been working through investigating the issue. The most recent request was sent over on 9/18. I'm a big f
Paramount Plus Error "Something Went Wrong" just recently
UPDATE (Sep 2026): BUFFERING PROBLEMS SOLVED, at least for 1080p TV. Replacing the XG1v3 cable box with an XG1v4 cable box seems to have fixed the problems -- at least when paired with a 1080p TV. Refer to my recent comment for some details. ----- Since the beginning of Feb 2026, we have been gettin
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Congrats on your move to your new home. @user_q3fddr With a recent move lets check your account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on th
Xfinity account link issue with Peacock - Error PPG_0017
Hello, I am receiving an error trying to link my Xfinity account to Peacock when activating the platinum member benefit. This starting occurring after I moved my service to a new address, previously this was no issue. I believe Peacock still thinks that my account is linked to an Xfinity account ass
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user_y073eg thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had a concern related to your connectivity recently. Luckily, we are indeed human and more than happy to assist you with addressing this.
Intermittent Connection
The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m
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One gig intranet service
Hello, I’m contacting you regarding consistently lower-than-expected download speeds on my Xfinity Gigabit internet service. I have completed extensive troubleshooting to eliminate my home Wi-Fi/router as the cause. I am using an ARRIS SURFboard S33 DOCSIS 3.1 modem. For testing, I completely bypass
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Your Home Network
Recent huge increase in the number of correctable codewords on primary channel (20).
After monitoring over the past 24 hours ChatCPT is reporting: Overall assessment At this point I'd characterize your connection as: Downstream signal levels: 🟢 Excellent Downstream SNR when normal: 🟢 Excellent 459-MHz anomaly: 🟡 Intermittent — worth monitoring Correctable errors: 🟡 High and accu
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Your Home Network
user_cm4b5z Yes, that would be something the technician would do to ensure the modem is receiving the signal properly. We understand your request; however, we are a Social Media Team that communicates through public posts like this and will enga
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. My modem is working and no one is having issues but it says modem offline and I am u
App says modem is off line-unable to see wi-fi users
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and that was the only reason I stayed with this overpric
Question
After a recent update yesterday, I go into manage with fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and
App says modem is off line-unable to see wi-fi users
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and that was the only reason I stayed with this overpric
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user_oaeqw8 If you are not getting the speeds you should after the recent work was completed, we would be happy to help take a closer look. Just let me know!
Speed Issues after upgrading to Next-Gen Symmetrical Internet Plan + XB10
Hey all, hoping someone from the team (or anyone who's hit this) can help. For years, I have had the 2-gig plan with an XB8 modem. Recently, my neighborhood got next-gen symmetrical speeds, and I switched to the XB10 modem, but I started running into speed issues right away. Here's a breakdown of ev
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Recent 8/11/26 firmware update bricked my Xfinity WiFi extenders
Worked on this for more than 12 hours. Woke up. Gateway was down. Xfinity app required unplug of gateway and restart. The WiFi extenders behaved strangely - blinking and cycling with connected status in the app while constantly blinking and occasionally going offline in the app. No amount of power c
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Your Home Network
GME1 they are making this as hard as possible. You can't call them anymore, you have to try to work through their useless AI chat bot. And you can't remove any of your email accounts. I am migrating to fastmail before they force us onto
Email Account
Regarding Xfiniity's FAQ on the the Yahoo email offer, Xfinity asked this question and then deliberately didn't provide a direct answer: Do I have to upgrade my comcast.net email account to Yahoo Mail? This is an upgrade we are offering customers at no cost so they can access their email on a better
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Need help escalating a billing dispute — charges continued three years after account cancellation
I need help escalating a billing dispute involving a disconnected Xfinity account. Xfinity’s cancellation documentation shows that my last day of service was June 6, 2023, yet the account continued to be charged for more than three years. I have documented $4,572.94 in post-cancellation payments fro
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Billing
Speedtest Result - Low Speed Issue (500 Mbps Plan)
"Hi, I am attaching a screenshot of my recent speed test. I am paying for the 500 Mbps plan, but my download speed is only 134 Mbps and upload is 116 Mbps. This confirms that the spliced cable line from the pole is severely degrading my connection. I need to schedule a technician to come out and ins
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Customer Service
Home router modem synch and reboot reconnection issues
I'm having an ongoing cable modem connectivity issue and probably need a technician visit to inspect the line/plant serving my address. Summary: My modem at times repeatedly fails to complete DOCSIS registration and cycles through partial-service states when I perform a modem reboot. In addition, I
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Your Home Network
@XfinityDemetrise oddly all the posts have disappeared from the forum on my iPhone. To answer your questions: Xfinity called me on September 8, 2026 at 1:17pm pacific time to say that they would be working on resolving this issue. They d
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Sorry. I've installed at least a half dozen XG1v4s over the last few years, altho none recently. Never had to enter credentials or do anything to activate the box.
Getting Xfinity to connect a XG1v4 Coax based box = Impossible
Xfinity services themselves are decent, a bit expensive, but offer decent quality and reliability. However, their Customer Service and Computer systems are a joke, and it amazes me that Comcast (CMCSA) is a profitable company at all. I’m about to join the ranks of TV Cable Cutters, and switch to som
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Hello @user_hve707, and thank you for posting to the Xfinity Community Forum! We'd be happy to help. To better understand the message you received about a balance of $186, could you provide a little more information? For example, was the message rece
XfinityMelinda
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Billing
I recently receivef a message that my current bal is 186.
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