Xfinity Community Forum

user_mg307. I’m sorry you’re dealing with this, and I appreciate all the steps you’ve already taken. Since the issue continues after reinstalling and resetting, it may be related to a recent update. Try toggling Night Vision on and

XfinityDilary

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7 hours ago

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Cameras Night Vision

I have 5 cameras, and have the Night Vision toggled off on 3 of them, about 3 or 4 days ago the NV started coming on even though they are turned off. I have tried deleting the cameras and reinstalling them and reset the router and cleared the cache in the app...all with no success

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Thank you for your response. To answer your questions: I have two Android phones; both experience the same email issue in the Xfinity app. -- Motorola moto g pure, Android 12 (no recent updates), Xfinity app version 6.5.0-5 -- Samsung Galaxy A17 5G,

user_blbyi9

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9 hours ago

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No emails are displayed when I use the Xfinity app on my Android phone

When I sign in to the Xfinity app on my phone, I don't see any of my emails. I sign in to the app and tap "Check email", then I am asked to sign in to my account again. I then get the message "We are now loading your email." It looks like my inbox is being displayed, but there are no emails. I've cl

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@XfinityTommy The cable was run around May 15. Your website says 14 days for the installation process and If permit issues could take 5-30 days. We are way past these timelines. Also your website says that you can find the information online. That

user_9sjpef

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12 hours ago

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Bury cable line

We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb

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Re: "xfinity support"

Hi, I need help fixing a major error on my account billing/plan duration. Recently, an agent promised and set up a deal for me at $71.33 per month fixed for 5 years (60 months). However, after I activated my new modem, I checked my account and noticed the system automatically changed my plan duratio

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Customer Service

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I was installing mulch and accidentally cut the cable to my home. What followed has been a long series of missed appointments, poor communication, and incomplete work. Appointment Issues: I scheduled three separate technician visits. The first two ap

user_k9c7yc

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14 hours ago

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Bury cable line

We have been waiting 46 days to have our cable line buried. I've called multiple times and was actually able to speak to a representative three times. The last two times I received a ticket number and was told I would be able to see the ticket online. And no ticket is displayed. I have a ticket numb

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Same thing happening to me, started just within the past week. I’m glad I read this post before clearing cache, reinstalling the App etc. since it appears based on other posts, that does not fix the problem. As for the problem being with the f

ldinpa

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17 hours ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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@user_kb4cs5 Please do not type in all capital letters. It is rude and is considered shouting, along with a violation of our Guidelines and Acceptable Use Policy. As for your other questions, when an employee [someone with "Xfinity" before

Again

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1 day ago

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Monthly Charges

1) All I want is internet, Netflix, & Prime. 2) why is my internet not working upstairs. 3) $10 discount for auto payments How much is my bill? [Edited: All Caps]

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user_d2976d, I understand this situation has been frustrating. We'd love the chance to discuss the recent visit and charges to get some clarity/answers. If you change your mind, you can always reach us directly.

XfinityVianney

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1 day ago

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$100 Service Charge

After many years as a Comcast/XFinity customer at various locations you are losing me with the $100 tech charge on my bill. Had techs come out THREE times to "fix" problem. Service worked each time after they left for short period, then went off again. Third tech visit FINALLY SUCCEEDED! He both mov

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Xfinity Speedtest No Longer Works

https://speedtest.xfinity.com/ no longer runs an Internet speed test. Instead, it tells me to "Test your internet speed with the Xfinity app". But I cannot find a speed test option in the app. Where is the speed test in the Xfinity app? Note that I am using a retail modem and router instead of a Com

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Xfinity App

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The Chat support agent was able to find all of the information about recent orders and confirmed the specifics of the agreement. While not able to solve or explain why confirming emails (which she was able to see) were inaccurate or the fact that in

user_b63c0c

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1 day ago

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Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan

On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa

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The most recent response from the Direct Chat representative showed considerable understanding of the issue. She WAS able to locate the recent legal agreement / order details of my recent plan change and listed all of the details which were correct.

user_b63c0c

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2 days ago

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Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan

On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa

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UPNP keeps getting turned off every couple of days but sometimes (rarely) last several weeks!

I need to use UPnP or sometimes called Device Discovery. I have read many posts about this issue. I use port forwarding for one computer for PLEX but I have two PLEX computers/servers and port forwarding only works for one computer on a Local Network. So UPnP is the only option for the other. Once U

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Your Home Network

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Same here on multiple Samsung TVs with various model Firesticks after recent updates. Complete uninstall/reinstall did not resolve. A separate Apple TV box install is not seeing this, but I don't believe the same recent update has been pushed

Joe_Cool

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2 days ago

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Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cach

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I started my chat with an Xfinity representative this afternoon at 3:03 pm Pacific Time. It is now 9:52 Pacific Time. NO progress has been made in getting a copy of my legal agreement. I have received tips on “accessing my legal agreemen

user_b63c0c

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2 days ago

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Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan

On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa

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Paramount+ and Showtime through Xfinity

Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr

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Channels and Programming

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@user_b63c0c FWIW, everyone that posts here, especially the employees, are real people. Unfortunately, not every answer is in real time, or quick response, because the employees are helping other customers across four platforms [Community, R

Again

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2 days ago

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Incorrect “Confirming Email” and NO legal agreement received after updating Xfinity Wireless Plan

On Friday, June 16, I reached out to Xfinity Customer service by phone. An agent helped me with a new contract for Xfinity wireless Internet. After receiving a text requiring my signature, and signing, I asked if I would be receiving a confirmation with all of the contractural details. The answer wa

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Billing problem

"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from M

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Plan

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Hi, I need help fixing a major error on my account billing/plan duration. Recently, an agent promised and set up a deal for me at $71.33 per month fixed for 5 years (60 months). However, after I activated my new modem, I checked my account and notice

user_aolblb

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3 days ago

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xfinity support

I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely use

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Both tvs are Toshiba. No recent changes i can think of. I pay for xfinity subscription.

user_151glh

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3 days ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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@user_151glh were there any recent changes that could have triggered this issue with the Stream app? What is the manufacturer of the TVs that are using Fire TV? Are you using an Xfinity TV subscription or another product like NOW TV?

XfinityThomasC

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3 days ago

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Streaming app not working

The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i

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