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Cablecard assistance needed
I have a cablecard in a Tivo edge. that I've had for 5 years or longer The hard drive died, I've swapped it out and it is back functioning but I get V58 unauthorized errors on every channel it tries to tune. The page that used to exist on the comcast site to self service cabelcard repairing is of co
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Non-X1 Service
subject:%20Dispute%20of%20$100%20Technician%20Fee%20-%20Lack%20of%20Disclosure%20&%20Senior%20Accessibility%20Request%0AHello,%0AI%20am%20wr
Subject: Dispute of $100 Technician Fee - Lack of Disclosure & Senior Accessibility Request Hello,I am writing to formally dispute a $100 technician service fee that was applied to my account following a recent home visit to replace a battery in my Xfinity Home sensor. I am requesting that a billing
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Devices and Equipment
xfinity web page streaming will not work correctly while still recording
I am in Colorado Springs. I have Xfinity for my internet and cable tv. I have often use the xfinity.com/stream web pages to stream a channel or a recording. Until recently, I could stream a show that was recording from the beginning, even though the show wasn't over yet. But maybe over the last mont
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Xfinity Stream Website
Note multiple POSTS that this grayed out fast forward function and timeline clicks no longer work on Windows desktops but do function as expected on mobile devices. Perhaps Comcast's engineering team could look at the code differences between platfor
Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)
Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end
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jamc9988 Thanks for reaching out to us about recent service issues affecting your area. I would be happy to review the current status of your service signals when you are ready, but we will need to make sure there is no current issues as well before
Frequent Outages (3 Outages in One Day So Far)
I have experienced 3 outages in less than 24 hours, and I am concerned about the frequency of these interruptions. I was previously given the option to upgrade my current modem. However, I was told by a supervisor that my current modem is the best modem for our current Internet setup. I had also tri
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Xfinity Mobile Switch
Hello, I am contacting you to formally dispute an issue with my recent Xfinity Mobile switch on October 9. When my wife and I switched from T-Mobile, the salesperson represented the offer to us as “switch and it’s on us.” Based on that conversation, we understood that our remaining phone balances wi
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Plan
3 weeks now, cable line not buried.
OPEN LETTER TO [Edited: "Personal Information"], CHIEF CUSTOMER EXPERIENCE OFFICER OF XFINITY/COMCAST Dear [Edited: "Personal Information"], I am writing to express my complete disgust, anger, frustration, and disappointment with the customer service I have received from Xfinity. As Chief Customer E
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Customer Service
user_takd5u, Thank you for creating a new post. I understand that you need some help getting answers regarding a recent past-due notice after making multiple payments. I would need to bring us into a private chat to complete authentication, so w
Overpayment account shows behind
Acct shows paid Sept 1 amt $84 Confirmation no [Edited: "Personal Information"] PD $84 9/27 confirmation [Edited: "Personal Information"] PD 9/27 42.00 pd 9/27 42.00. My account is $84.00 a month. I was paying in advance due to upcoming surgery. yet I continue get past due notices? Account clearly s
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Happy Monday user_pb1wws 👋 I appreciate you coming to our community for help, and hope your recent move went as smoothly as possible! We hate to lose you as a member of the Xfinity family, but above all we appreciate the time you spent with us, so w
cancel service
Moved and need to cancel my service. The "schedule a call back" option does not work at all.
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Hi there, @user_mar27w. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with payments. Is it possible you or someone else in the home may have already made a payment recently? Checking your payment metho
Balance
I have a balance of $300.25. I’ve tried to pay it numerous times and your system keeps telling me I have a zero balance what the [EDITED: Language] is going on
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Hello @user_7aa7na, and thank you for reaching out here on our Xfinity Community forums. We can absolutely understand your frustration after spending over an hour trying to address what should have been a straightforward billing concern, only to come
Customer Support
I'm finding it really challenging to resolve issues on the most efficient way for both Xfinity and myself based solely on communication barriers and scripted resolution trees that customer support has to follow. I just spent 1 hour and 13 minutes just trying to resolve a simple billing question. The
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Same, can't even switch tabs without getting kicked off and forced to log back in. This is a very recent problem and extremely annoying!
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
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Lost "1 year free line" promo due to Xfinity shipping error / order cancellation
I’m reaching out because I need someone with the authorization to fix a promotional mistake made by Xfinity support. Recently, I bought a new phone and signed up for the "one year free phone line" promotion. Xfinity accidentally shipped the phone to my old address by using my billing address on file
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Plan
Good afternoon, @user_301123 ! I’m sorry to hear the connectivity issues have returned, especially after the recent neighborhood upgrades and the previous work performed on your line. We understand your concern about not wanting the drop replac
Ongoing issues after neighborhood upgrade - how to get resolution?
I am experiencing ongoing connectivity problems that started/worsened after a recent neighborhood line upgrade work in my neighborhood. Previously, Xfinity replaced the drop line from the outside box to my house twice. The second time with a tech visit to inspect the outside box and a threat to swit
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user_oh4749Thanks for explaining what has already been done. After multiple technician visits and having both the line from the pedestal and the inside wiring replaced, I definitely don’t want to send you back through the same troubleshooting a
T3 Timeouts
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes Any one else impacted by this?
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Good morning @user_fl5msn, and thanks for reaching out to us on the Xfinity forums with your issues, I hope this message finds you well. I combined both of your posts, so we can respond to them together. I am sorry to hear about the connection issues
Connect Error
Every other day or so.. I get an error on screen a connection error and to checking modem router.. and stated I have changed my account and I have not. My laptop was down.. had issues and had to reconnect that. Why is this keep happening?
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Greetings, @user_v2pqpq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having connectivity issues with your service, but you have
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Past outages, area work, etc
I experienced two brief connection losses today. I reported this outage via text, in response to some scheduled work notifications initiated by Xfinity earlier last week. I became lodged in your absolutely useless ai assistance loop. I require a contact for LIVE HUMAN ASSISTANCE, by which to receive
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