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Arris S33 upload stuck at 5 Mbps — provisioning reports "could not provision a valid bootfile"
I own an Arris SURFboard S33 and I am on 1 Gig Plan. Upload was previously around 70 Mbps. After a recent plan change and new equipment it dropped to 5 Mbps and has stayed there. Download is unaffected and tests at expected speeds. Tested with a PC wired directly to the modem, with my router and all
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Your Home Network
Previous Statements
I need the three previous months internet statements. I have used every option I possibly can on the app and mobile desktop and I cannot find any previous statements in the billing section only one most recent statement is available how in the do I get somebody to support me in getting my statements
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Billing
Thank you for bringing this to our attention. It's possible these behaviors are related to a recent update, browser setting, or system change. If you'd like, we can help troubleshoot further to determine whether there's a setting that may have change
email changes
Composing emails has changed recently - Address book requires double click to bring down list of contacts with initial letter which has been entered -- Spell check is no longer automatic - I hope these are temporary conditions which will be rectified once whatever maintence and/or upgrades are compl
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Ongoing ping spikes, jitter, and packet loss — technician visits haven't fixed it
For about 1–2 years, my internet connection has had frequent ping spikes, jitter, and packet loss, confirmed through speed tests, bufferbloat testing, and in-game network diagnostics. Despite many support calls, multiple technician visits, and a recent plan upgrade, the issue is still unresolved. I'
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Customer Service
Recent enhancement
I got messages last week about enhancements happening in my area and was without service for a few hours. I received another message that the enhancements were completed. Ever since then my service has been worse. Most noticeably when gaming. Lots of lagging and being disconnected once or twice ever
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Your Home Network
user_dbwua0 Thank you for reaching out via our Xfinity Community Forums, and sharing what you've already tried. For anyone troubleshooting TiVo and CableCARD issues, Xfinity has information available here: https://www.xfinity.com/support/articles/abo
Re-paring TVIO cable card
"My TiVo is getting a V58 Channel Not Authorized error. I need a support agent to completely unpair my CableCARD from my account, delete the old entries, manually type in my Host ID and CableCARD ID numbers, and push a cold hit (Validation signal) to the card."
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@XfinityDena A recent text from Xfinity: Your automatic payment of $95.32 to Xfinity has processed - thank you. Payment supposed to be $85 savings for direct deposit.
Overcharged for Over a Year
August 2025 I went to the Champaign IL Xfinity store and signed up for a $85.00 monthly internet service (5 year plan). For the past year+ I have been charged $95.00 per month (paperless billing - direct deposit). After multiple Xfinity phone calls (approx 8 calls) all calls failed to resolve my ove
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Thank you for reaching out by creating a new post with your billing concerns, @user_ss6x6r. This is definitely something we'd be happy to help with in any way we can! When online payments are blocked or fail repeatedly on an account, it is typically
Online bill pay blocked
My online payment has been blocked for four months; multiple representatives cannot explain the restriction; Xfinity's own payment link also fails; Ive called three times and have been told it was a one-month “cooling period, but it's been 4 months. Supervisor knew even less than the represenative.
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Repeat intermittent DOCSIS failure after technician visit – need Xfinity support
I have an intermittent Internet connection problem that has returned after a recent Xfinity technician visit. The previous technician repaired the ground wire, removed unused coax connections, and re-terminated the coax cables. This initially improved the problem, but it has now returned. The Xfinit
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Your Home Network
TIVO V58 Error after power outage
Hello, After a recent, multi-hour, power outage my TIVO (with an Xfinity) cable card is no reporting the message, "This channel is not authorized. Contact your cable provider for more information (V58)". Google tells me I need a cold boot or reauthorization signal to my host ID. Can someone assist?
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Channels and Programming
I created a post about this as well. I went to my local xfinity store and filed a complaint against xfinitys 3rd party tech support with the manager and requested a in house representative to take a look. After a lot of research I am seeing others wi
NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
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NOW CLOUD DVR NOT WORKING
We had a recent tornado and outage for 1 week. Now my NOW CLOUD dvr not working. Tried restarting gateway, several times. Im still paying for a service im not getting. The AI ASSISTANT for xfininity is the worst I have encountered. Can't get a real person or any help, very frustrated.
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Customer Service
Why my bill increased $30.00
Bill is now $30.00 more. Just changed the amount recently.
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Billing
user_7shc80 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have a question regarding an alert you received. We would be happy to check on our end if a text was indeed sent over to you. Out of curiosity
Is this text spam or real?
Hi &&&, it's Xfinity Assistant. We've identified an issue with your internet equipment at ## %%%% ST that is affecting your Xfinity services. You may be experiencing slower speeds or connection interruptions and your Xfinity Gateway will need to be replaced. Would you like us to ship you a new gatew
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@Mork2209 - As we're already working with you directly, in a private chat, please refrain from making multiple posts about the same issue. We've combined your posts for now, and I will reply to you via DM momentarily. Thank you!
FORMAL COMPLAINT – DOWNED AERIAL CABLE, SAFETY CONCERN, TWO FAILED SERVICE APPOINTMENTS, AND FAILURE TO NOTIFY
Formal complaint regarding two consecutive failed technician appointments for a downed aerial cable and safety issue. Xfinity failed to appear for my confirmed September 6, 8 AM–12 PM appointment and did not notify me. An Xfinity agent later confirmed in writing that the assigned technician had an e
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Customer Servide Representative Asked for my Social
Today, September 8, 2026, I called the Xfinity customer service line to ask a question about my recent billing statement. The person who answered seemed very helpful, and then they asked for me to open my keypad on my phone and enter my birthdate without saying anything. I was a little confused and
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Customer Service
Hello, @user_au896w thank you for reaching out over Xfinity Forums. I completely understand needing to get access to your new account with your recent move, congratulations I know it must be an exciting time. From experience, I know that when a new a
WiFi connection
I recently moved out and created my own xfinity account for wifi and streaming. When I log into the xfinity app I am still logged in as a viewer to my family home and cannot figure out how to access my account.
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have you read the posts in this thread? The error prevents the Crunchyroll app from loading. So far, the only way to restore Crunchyroll is to exchange the cable box. No amount of restarting, refreshing, unplugging, and deleting local d
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Hello user_v8p5cq. I appreciate you coming to our community ti share your recent experience while getting signed up for Xfinity Mobile, and know above all we take instances like this seriously, so thank you for bringing this to our attention. We infi
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Unacceptable customer service
I tried to get my phone number switched over to Xfinity, and the agent I dealt with was the absolute worst customer service agent I've ever dealt with. He constantly patronized my wife while I listened on speaker. Then when I asked to speak to another agent because he wasn't helping, he put us on mu
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