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@user_bs8ml2 Thank you for taking the time to reach out about this concern. Did you receive any ticket number? Usually, if there are any documents to be uploaded by you (customer) would be provided with a ticket number and receive an email directly.&
Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement
I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast
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Closed
Feedback Regarding Recent Changes to Autopay Discount Policies
To the Customer Feedback Team, I am writing to express my disappointment regarding the recent changes to the Xfinity autopay discount structure, specifically the removal of the discount for credit card payments and the requirement to link a bank account to receive the full incentive. While I underst
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Billing
Migration to Yahoo isn't hard but it has some issues. First of all - Collected Addresses do not migrate, 'Contacts' do. I would make sure you have any 'collected address' you want saved as a contact. No one told me this and I lost a lot of emails. It
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
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Howdy user_qiu1h1 👋 I appreciate you stopping by and stoked to hear about your recent upgrade! New phones are always exciting 👏 I understand how crucial the email is to any phone experience, so I'm glad you dropped by for us to help. Since getting
Switched phones and can't get my comcast or outlook email
Went from Samsung 23 to Samsung 26 ultra
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Unanswered question/Fake Emails/Pathetic Customer Service
I started service with Xfinity March 6. Everything seemed to be fine with my service and billing, until I received a questionable email May 3rd stating my installation appointment was approaching for March 6th (past date). I received additional emails asking me to activate my streaming services, tha
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Customer Service
I checked the recent alerts, and I'm not seeing that number listed in anything recent. I can check to see if a call was placed to you from one of our teams. If you could send our team a direct message with your full name and full address, we can get
Phishing attempts allowed by Xfinity
I find it extremely suspicious that phishing attempts from a third party started the day after switching to Xfinity. There is almost certainly a deliberate or unaddressed leak of personal info, and from what I have seen online posted by other folks, this is a well-known problem. The phishing attempt
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Agree fully with the previous commenters. I pay a fortune on a monthly basis to Xfinity and now losing NFL Network and Red Zone is disappointing especially in light of the recent Scripps nonsense. Please reinstitute these channels.
NFL
Loss of NFL is unacceptable. Please add one more complaint to you count if you are keeping track.
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Good morning @user_fclo5s. I'm not 100% sure that the fee can be waived once you cancel your TV service, but we can check to see what options are available to you. Have you looked for the box recently?
Lost TV Box
I will be cancelling the TV service, but I noticed I would need to return the TV box. I haven't used that box in probably 10 years and have no idea where it might be. Is there any way to avoid the non-return fee? I've been paying a monthly fee for a box for years, which more than paid for the cost o
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From my experience and posts from others, the XG1v4 is rarely available in stores. I've gotten mine through this site or online customer support. The right box has arrived about 60-70% of the time that way. I've had to send the wrong box
How can i get the xfinity XG1v4 4K box with DVR? I have been into store 4 times and keep getting Xi6-A
I have a 4K tv and i am trying to replace old set top box with new XG1v4 4K box with DVR. I have been in the Xfinity store 4 times and have been sent the Xi6-A companion box 4 times. Please advise.
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I have been with Comcast/Xfinity for over 22 years and asked for a price reduction on my services in April...agent said to call back in May and check for promotions. A call back in May rendered no discounts, another frustrating experience, and a hug
Why Xfinity keeps charging more for continuing, loyal customers?!
We’ve been with Xfinity for upwards of 20 years. After moving multiple times, signing up for the “special” rate, and then after the 2 years of that rate, we then have our bill go up $60 a month because the promo is over. WHY do we have to keep jumping through hoops with this company?!?! We see a new
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Hi there @user_jeyedk, and thank you for taking the time to share your experience-I’m truly sorry to hear about the frustration especially as a long-time and valued Diamond customer. I can absolutely understand how concerning it is to receive conflic
Need help with my TV services
I have spent many hours on the phone with multiple agents with no help. I spoke with an agent via chat on Sunday who told me he would keep my existing channels, add Apple TV, and reduce my internet speed and drop my bill by $47. He initially said it would drop by $80 and also drop my home phone, but
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I didn't have a major update. I did have the same issue across multiple distros, though, so this doesn't seem to be limited to a particular distro or kernel. It looks like the other users in this topic are doing similar troubleshooting steps, maybe w
Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Yes, troubleshooting steps have been attempted already and xfinity has sent out a technician to my residence already a couple of weeks ago and none of it resolved the issue. Below is the result of a network trace ran recently, it has a similar result
Persistent Packet Loss at ibone.comcast.net
I'm having the same issue as this gentleman: https://forums.xfinity.com/conversations/your-home-network/persistent-packet-loss-at-ibonecomcastnet-telia-transit-congestion-nightly-gaming-lag-boulder-80303-request-engineering-escalation/69984548a68bcc7c6f879317# I also am getting disconnected from a g
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TracyG1 Welcome to our community forum! Thank you for reaching out about your recent experience trying to get your Apple watch activated. My team will stick with you here every step of the way until you confirm the watch is up and running. Since you'
Apple Watch Cellular Activation Errors and Customer Service Complaints
I have reached out 5 times now to support regarding the issues with activating my Apple Watch to the cellular network. Today I asked to be connected to a supervisor and after I connected they had asked about the IMEI for the device so I grabbed it and sent it. Within a minute I got a message saying
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xiletommy I appreacite you taking the added step to check the connections and speed directly to the modem. Again I'm sorry that it hasn't been working all this time. Let's dig into it more and figure out what is keeping your uploaded speeds below wha
60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan
Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.
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Trouble accessing and activating free Peacock and Disney Plus with recent upgrade
Help with activation!!!!!
Can someone help resolve the issues on the account????? Where is competent help???
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Tv Roku remote to access peacock and Disney + for free with recent upgrade
Help with activation!!!!!
Can someone help resolve the issues on the account????? Where is competent help???
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If I have to pay an additional $16.99 per month for peacock premium plus why can't I get the more sports and entertainment package free to offset the cost of the peacock? I am paying $330 per month for cable and internet and Xfinity is raising their
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
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Good afternoon zman25. I can certainly understand the concern if programming changes have impacted content you enjoy. Here is some additional information about the recent programming changes.
XfinityJon
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NFL Network
Get your act together XFinity. I've been a customer for years! You charge us the highest prices in the country. You could at least give us what we want! If not, I'll be cutting the cord!
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