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Need "Admin Tool online access" enabled — Xfinity app no longer supports Android 11
The Xfinity app recently dropped support for Android 11, which is what my phone runs. I have no other device with the app installed, and I don't want to buy new hardware just to configure my gateway. I understand from other threads here (and from XfinityGabriel's replies in similar posts) that "Admi
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Your Home Network
Review of Internet pricing and new 5 year guranteed plan
Hello, After recent price hike of 50% to my bill, I am looking at what offers you have to reduce my monthly bill as well as competitive offers, especially 5G Home Internet options which are about half the price. I know that as an existing customer I can get a 5-year guaranteed plan. Can you help by
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Billing
getting support
1. Tree was down on wires due to the recent storm, but the tree was cleared yesterday by PPL. 2. Comcast wires dragging on ground as a result of the downed tree 3. Need someone to come and re-adjust cable support in neighbor's back yard (where the cable is dragging)
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Customer Service
user_oj2uvy Thanks for reaching out to us about your concern with Ping since your recent move. I can certainly understand that being a concern when gaming online as I do so as well. You have come to the right place for help with finding the issue. Si
Ping issues
“We’re using an Xfinity Gateway with a wired Ethernet connection. We recently moved, and since then the ping in online games (Valorant, Rocket League, CS2) has been spiking from around 50 ms to over 300 ms. We’ve tested two different PCs, so we don’t think it’s the computers. Can you check the line
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Different user, same issue. The app is unequivocally not the best option to access the Admin Tool. And all the forum posts and support tickets are proof of that. The (my) app does not have the option to "View Wifi Equipment." There is no option to a
Router Admin Tool is disabled
I've enabled the admin tool and when I go to connect I still get the following message: Managing your home network settings is now easier than ever. To manage your gateway settings and other features, please download the Xfinity app. managing my network via the app is difficult and frustrating.
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Good evening and thank you for reaching out to us on our community forums @user_8vfrfj! I completely understand wanting to know why the discount stopped being applied. Depending on when the promotion was added, some older offers required
Auto pay discount was stopped??
I was getting an auto pay discount of $10 per month because I also had paperless billing. I was late with a payment one month, but completed it within a couple days. I had continued the auto pay and paperless billing, but my discount is no longer applied. Why did they stop the discount?
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Xfinity Support
Cancel recent order placed. The order was for the home WiFi extender.
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Customer Service
Greetings @user_c0zttk,Please keep in mind that you are posting publicly on the forums support page. We ask that you please refrain from sharing personal information publicly. When you have a moment check out our Xfinity Forum Guidelines. Thank you f
Dissatisfied customer
Dear Xfinity Customer Relations, I am writing to file a formal complaint regarding an ongoing service outage and the unacceptable customer service I have experienced while trying to have this issue resolved. I have been without both my Xfinity internet and cable service since last Friday. When I ini
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@user_5bid1t Apologies to read about your recent experience getting the service set up with us. Our team can jump in and provide assistance with the porting of the telephone number along with getting the TV service up and running for you. Using the X
lousy experience service
i moved from att to you two or three weeks ago i will be switching back because youe are worse than them which is hard to do tv dont work-home phone hasnt been ported after being on hold for hours -when starlink becomes available ill go with them-i thought you would have improved after all the techn
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Charged unreturned equipment fee since February for a modem FedEx misdelivered in December
In December 2025, Comcast shipped an upgraded modem/gateway to me via FedEx. FedEx marked the package as delivered, but it was delivered to a different address. I have the FedEx delivery photo and the house in it is not my home and is not a neighboring address on my street. I never received or took
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Billing
Formal Complaint Regarding Misleading Offer Information and Excessive Time Spent Resolving a Service Request
I am submitting a formal complaint regarding my recent experience with Xfinity customer service while attempting to set up new service. On July 19th 2026, I contacted Xfinity chat at approximately 8:17 PM ET to review available offers for a new service plan. From the beginning of the conversation, I
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Customer Service
Hello, @user_3tri6f thank you for reaching out over Xfinity Forums. I know how important it is to have access to your email communications, and with one of my recent iPhone updates my email folder stopped working on my device. It required me to go in
Email not working
I have not received any emails in a few days. It is saying account error the mail server imap.comcast.net is not responding. Authentication failed
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email help
We recently recovered an email account that had disappeared for a couple of weeks. Now, our devices are loading 3,000 old emails at a time. It started with the most recent deleted emails and is now back to 2023. We delete from the device inbox, delete from trash, and it immediately starts loading th
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Sign-In and Account Management
user_cfqpu8 Thanks for reaching out to us for help with your recent promotion concern. I would be happy to check the account to see what has taken place at this point, and help in any way I can. Please keep in mind when doing a repackage as it sounds
Bill is not what i agreed to, confirmation email for changes have not been sent
I called Xfinity to change the price of my 1 Gigabit plan. i wanted this to go into effect in September, but the employee said it would go into effect in August. Before i signed off on the changes, I reminded him of my request for this to happen in September. he reassured me that I would be paying 4
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Good evening @user_y7ykgh! If I saw a "No SIM Card Found" message, I'd want answers quickly as well. A few quick questions to help narrow this down: Is this a physical SIM card or an eSIM? Did the issue begin suddenly around 10 AM today, or were the
Phone service Malfunctioning. Showing SOS
Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP
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Cable box hole in ground
Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was week
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Customer Service
Katiesprint, any recent updates completed on your phone since the email issues started? If Outlook and Apple Mail are fine on other devices, this may be device-specific. Have you followed up with Apple support to have this double-checked?
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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Did you also clear the cache history in the Roku settings before logging into the Stream app again when you walked through support with Roku recently, user_o2sgvt?
Xfinity Steam App Error TVAPP-00287, via Roku Ultra
We have been running the XS app on 2 Roku Ultra and 4 Roku Premier devices since August 2020. In the last two weeks, the app had started to buffer &/or show a "Cannot be played" message on a devices. Starting yesterday, we are getting error code "TVAPP-00287" All other streamers, on not just Roku bu
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To Whom It May Concern, I have been a Comcast/Xfinity customer for more than 20 years. During that time, I have invested a great deal of money in your services and, unfortunately, far too many hours attempting to resolve issues with customer service.
user_grz6ci
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RE: 1st public post so I can DM Xfinity Support
I am also trying to figure out how I can create a post to communicate with Xfinity customer service. This is my first comment.
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