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Good afternoon @user_rn1siw. Are these Wi-Fi issues recent? If so, did you experience any bad weather in your area?
Neighborhood WiFi drops randomly
At random hours of the day, our Wi-Fi drops. After a couple of months, I asked my neighbors if they were experiencing the same thing, and they are. They also have Xfinity. I'm not sure what is wrong, but it used to not do this.
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Hello @megans1 and thanks for bringing your concern to our Xfinity Community forums! And thanks @EG for shining a light on this for us! I can absolutely understand why this would be concerning, especially when you've been counting o
Incentive Tracker for $100 Promotional Amazon Gift says disqualified?
I am supposed to earn the $100 amazon giftcard reward on August 19th and had really been counting on it. I've paid my monthly bill on time with automatic payments through my bank account. I DID just move down the street to a new address on the 9th. Has the Xfinity backend system mistakenly flagged m
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@user_mk95zj Our apologies to read you've been impacted by the recent flooding in Indiana. For all of our payment options you will need to connect with the Xfinity Assistant and navigate the payment options. We do have an installment plan option for
Flood assistance
My city was affected by the flooding in Indiana. My job was destroyed and now I have zero income. I have a payment arrangement due tomorrow to keep service on and need to see if I can get it extended. I can't lose my internet right now!!
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Thank you @EG!Good morning @user_sdse1h. Thank you for taking the time to provide us feedback on your recent experiences. Our team can review your account and help answer any questions you may have. If you could send our team a direct message with yo
THE WORST SERVICE IN HISTORY
I went in because my T-Mobile Internet connection at home was very slow. I was continuously episode on a plan and given a modum. After four hours of trying to get it set up and working, It never did. The first issue was just creating a login And getting my account reset after I had just set it up in
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Hello @user_tgryr9,Thank you for visiting our community forums support page and detailing your recent experience. I understand how frustrating it can be to having to circle back to something that you thought had been resolved many moons ago. If I may
request to collect debt being received after xfinity customer support held my credit card information hostage
Hello, i requested to cancel my services with xfinity on june 5th, and made it extremely clear to the person on the phone (it's a shame i did it on the phone, because now i don't have a paper trail, but it is also exceptionally difficult to reach a live agent on the xfinity chat) that all of my serv
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Data usage
Exorbitantly high data usage causing high bill. As you can see history shows I use way less. I've had recent issues with Xfinity mobile hotspot. Requesting some kind of assistance
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Network
Official Solution
user_3tqi9h Thank you for allowing us the opportunity to help address your charge concerns as well as your recent move. It has been a pleasure assisting you as our valued XFINITY member! Have a great rest of your week ahead!
Moved and lost access to account. Now being overcharged by $100.
A couple months ago, I moved to a different city. I set up a pre-planned movement of service through the Comcast web page (might have been the phone app). The day of the move, it said my account was no longer active. Assuming it was temporary, from the transition, I didn't think much of it. Once I m
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Good afternoon, califoner! Thanks for posting on our XFINITY Community forum. We understand how important it is to ensure the repair of this cable line is completed in a timely manner. We would be more than happy to help look into the status update f
Hanging Aerial Drop Line and High Upstream Power - Ticket [Edited: “Personal Information”]
Regarding open safety request [Edited: “Personal Information”]: I am providing specific infrastructure parameters for the dispatched field crew. Following a previous pole accident repair, the aerial drop cable's integrated steel messenger wire was left un-tensioned and is currently hanging completel
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Good Afternoon @user_rgraz2 , and thank you for reaching out. I’m truly sorry to hear about the repeated service interruptions, ongoing service issues, and the amount of time you've had to spend troubleshooting and seeking support. I can certai
Consistently horrible and unreliable service
I have been an Xfinity customer for years, but the reliability and customer service in my neighborhood have become absolutely unacceptable. In just the past three months, we have experienced at least six outages—and possibly more. Even worse, when Xfinity restores service after an outage, my service
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Urgent Escalation: 30+ Year Comcast Email Account Deleted / Unrecoverable
I have been a Comcast/Xfinity customer since 1995 — more than 30 years. During that time, we have had three active Comcast email addresses associated with our account: [Edited: "Personal Information”] [Edited: "Personal Information”] [Edited: "Personal Information”] We have also had Comcast service
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Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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Xfinity App
Greetings, eduardojp! Thanks for posting on our XFINITY Community forum regarding your recent experience. You have reached the right place to investigate this matter. Please send us a direct chat message with your full name and complete service addre
Customer Service
Xfinity Complaint I want to file a complaint towards an xfinity manager at Xfinity Store 751 W Antelope Dr, Layton, UT 84041. On August 14, at around 4:00pm, I was visiting the xfinity store to address an ongoing issue with my Home Alarm System. I asked to speak with the Manager and explained to him
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user_sje38 Thank you for reaching out via our Xfinity Community Forums. Since the behavior is happening on both Xi6 boxes and even affects voice commands, this does not appear to be a remote programming issue. The 30-second skip code is still intende
Xi6 boxes 30 second skip
I have 2 Xi6 STBs connected via Ethernet. A few weeks ago the Exit Exit Exit 0030 code stopped working. On one box when watching live TV the forward now goes back 9 seconds and the back goes back 30 seconds. On my other Xi6 it goes forward 9 second and back 36 seconds. No amount of rebooting, power
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Hello @theronleany, and thanks for reaching out with your concerns on our Xfinity Community forums! I can understand how disruptive that would be, especially if the connection is dropping during work, streaming, gaming, or video calls. We'd like to l
Constant internet drops
I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM
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user_6518p1 Did this just happened recently? When was the order submitted? The order that you mentioned you were told you had to wait for it to complete?
Complaints
I walked into an Xfinity store to try and save money on my services. Walked out with huge deal When we got home, things didn’t work with the stream services so the very next day went back to the store to return smart watches that were totally for free And returned to my prior cable services. Long st
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24kBlondi Thanks so much for reaching out to let us know about the issue you are experiencing with your email. Have you checked to make sure your 3rd party app has downloaded the most recent updates?
3rd Party Email Apps No Longer Working
Hi, since I cancelled my Xfinity service, 3rd party emails apps such as Mailwasher and Thunderbird have stopped working for me. I use these tools to filter out spam. I checked my Xfinity configuration, and I do have "Allow 3rd party applications" checked so that is not the problem. Outlook still wor
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Hello @user_tgze9f, thank you for taking the time to share your experience with us. We truly appreciate you reaching out and providing detailed feedback regarding your recent interaction and the issues you encountered with the Xfinity Rewards movie r
Negative Representative Experience
On August 13, 2026 I accessed the Xfinity application > rewards to try renting a movie for $1. There were technical issues and I repeatedly was taken to a page that said the $1 movie rental was redeemed in January of 2026. I called Xfinity and stated the problem. I admittedly said I felt that Xfinit
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Community Best Answer
Hello @user_yjl0eq, and thank you for reaching out on our Xfinity Community forums and sharing your recent experience with us. We appreciate you taking the time to share these details. From the interaction you've provided, we can certainly understand
Deceptive business practices
Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! [Edited: "Personal Information”]
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paused recordings automatically switch to live tv after 10 minutes
I’m aware that this problem has been mentioned in several previous posts, but Xfinity has refused to fix it, even though the company has clearly been aware of it for years. My hope is that the more customers complain about it publicly and officially, the more likely it is that Xfinity will finally a
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X1

Hello user_59bpl5 thanks so much for taking the time out of your day and reaching out to us here via our Xfinity Forums and sharing your recent experience. I can fully understand your frustrations with not feeling heard and hearing conflicting inform
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How to report Rude customer agent ? Or misconduct
I called Xifinity customer Rep today and as i was explaining to her something about my Plan she cut me and said “ Sir, Sir, okay can you let me finish what im saying and then we can talk about that Later ? “ i stay relax and let her finish and the. She said something that Dont match what the In offi
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