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I see that you sent us a Direct Message, and we responded to you there @user_w8gsms. To confirm, did you receive our most recent reply? If not, there may have been an issue with message delivery or notifications. When you have a chance
Xfinity support
I would like to cancel my voicemail. I do not want it anymore. Take it off of my account
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Dear Xfinity Customer Relations, I am requesting a formal escalation and review of my recent Xfinity Mobile transaction. I switched my mob
Dear Xfinity Customer Relations, I am requesting a formal escalation and review of my recent Xfinity Mobile transaction. I switched my mobile service from T-Mobile to Xfinity based on a promotion I was offered that included a $400 discount on the phone and one free line for one year. I accepted the
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Billing
20+ hour outage and no meaningful updates
I have seen other posts about similar things, it is frustrating that I cannot get through to a live agent while I have an active outage occurring. I would just like to get some more meaningful details other than "Network damage" and "Will be fixed as soon as possible". Can I please get details on th
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Customer Service
I tried spa.xfinity.com and they say there is no problem, but I still have the problem that I can not access any .mil domain address from my Xfinity gateway but if I use my phone's hotspot (T-Mobile) I can access them with no problem, and I have seen
Xfinity not allowing connection to any .mil site
Any site with a .mil address I get a This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN message, has been happening for at least a month, it worked about 2 months ago. I have tried it on a MAC, Ipad, Android and windows 10 & 11 with multiple browsers, LAN or WiFi. If I switch connection to my ph
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Request for Reissuing Expired Unused Promotional Prepaid Card
Hi, My Xfinity promotional prepaid Visa card expired, and I never used it. The full balance should stillbe unused. Could you please submit a request to the Value Fulfillment/Incentive Tracker team tohave the card reissued? I noticed that There are recent cases from 2026 where official Xfinity staff
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Customer Service
Migrating from Postpaid to Xfinity Now
I'm trying migrating from postpaid Xfinity to NOW Internet 100. A representative over the phone scheduled my current service for a future disconnect on 9/8/26 and I received the cancellation confirmation. The future-dated disconnect has now been in place for two days, but the Xfinity Now website sti
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Customer Service
Thank you for the response. You are right, I am unfamiliar with the proper protocol for these forums, I am consulting the guidelines linked. I found multiple closed forum posts here in Customer Service about similar modem questions and thought direct
Need to make sure old modem is released from account before reselling
I have two old modems from two accounts within our family that I'm trying to resell. I understand I need to direct message "Xfinity Support", but I can't direct message until I make a post apparently. My question is: Can I direct message about a different account that is no longer active (about 3 ye
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Senior on fixed income with questions about bill increase.
After the expiration of my recent promotion, my bill increased from $156.10 to $210.90. I'm a senior on a fixed income and cannot afford that type of increase. I've tried negotiating about Internet speeds, but the best price I've been offered is $207.00, which is not possible for us. We don't need t
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Billing
Extreme Outage
I am writing to express my extreme disappointment with the way a recent outage was treated by Xfinity. The outage began the night of Saturday, August 22 Late in the evening, a car hit the telephone pole in front of my house, taking out the Xfinity cable. The electric company replaced the pole before
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Customer Service
XB10 availability in my area
[Edited: "Personal Information"] I need to upgrade and need to know if my area supports XB10. symetrical speed? If not what is the most recent modem that I can get.
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Customer Service
Greetings, @user_a1999e! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these latency spikes. You have definitely come to the right place for assistanc
Intermittent multi-second latency spikes
I'm seeing intermittent multi-second latency spikes and failed connection attempts to external services, specifically on a hop inside Comcast's own network — not at my modem/router, and not at the destination server. This is NOT a general "my internet feels slow" complaint: I have traceroute/mtr dat
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Extreme packet loss & 58dBmv upstream power since outage
Hi, I am looking for some assistance from corporate support to escalate an infrastructure issue. My neighborhood was affected by the recent storms in the Midwest causing an outage. Ever since the outage has been fixed I have had extremely packet loss and speeds ranging from .7-20Mbps. The exterior d
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Customer Service
Yes, I am using the Xfinity portal as I always have. Never had an issue before this. This just started recently. I have several group lists and it seems to be related. I have to resend individually to the addresses that give NDRs.&
Non Delivery email
I keep getting Non Delivery emails when I forward the many phishing emails I get to: abuse@*,spam@*, phishing@* or phish@* I call the security phone number every time this happens. Why can't the IT department change the code to accept these emails before the filter the true spam emails ??? I worked
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@smooth_barracuda thank you for using the Xfinity Community Forums page to reach out regarding your frustration from a recent interaction involving a smartwatch device. I would like to gather additional information from you related to this experience
Deceptive Selling - Is legal settlement the only way out??
I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement. Understanding that "too good to be true" is never true, I asked the agent multiple t
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@XfinityMartyR my most recent box lasted about 11 days before the APPS04277 error returned. Is there a fix yet?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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New Bill + Recent promotion
So I see that my bill raised by quite a bit for next month. I guess my promotion is expiring. But I check latest promotions and there is a better 5yr/$50 for 1 gig promotion going on which wasn't an option for me and its better speeds than the promotion i'm currently in. I would like to see if I can
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Billing
Hello, thank you for taking the time to leave a post. We kindly ask customers not to include personal information in public posts to protect their privacy and security. As a reminder, sending unsolicited Direct Messages to Official Xfinity Community
Peacock not working
I'm trying to log into peacock and it says it's already associated with another account. I only have this account and the email is [Edited: "Personal Information"]. I did move recently
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Thank you Chyanne -- [Edited]
Dear Xfinity Support Team, I am writing to share some glowing feedback regarding the excellent service I received from Chyanne during a recent chat session (Reference Number: [Edited: "Personal Information"]). Moving can be incredibly stressful, but Chyanne made transferring my internet services com
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Xfinity Compliments
Greetings, @Juju_6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this promotional credit, and I want to ensure you’re able to get in touch with a
XfinityJamesC
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Credit not applied
Hi I’m reaching out because I was told I’d be getting a $400 credit with no trade in required for one of my mobile lines . I do not see the credit yet applied can this please be added.
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