Received an email Tuesday stating I have platinum status and am eligible for free peacock premium. I have looked everywhere on the membership page and cannot find where to redeem this. I have looked through several posts on here and none of that information was any help. Cannot find a customer servi

Dear Xfinity Billing and Customer Retention Team, I am writing to formally dispute a recent increase in my monthly internet service charge and to request an immediate review of my account. Until recently, my monthly bill was $88.88, which is the rate I agreed to and paid consistently. Without any pr

As a 5 yrs customers, Xfinity is now pushing out customers, that pay On Time. I have been on the phone for a total of 3 hours, only to talk to 8 diff people in 5 different countries, to rude, disrespecting C.S. reps by talking over you, not letting you talk or ask questions, only to not have fixed t

We have internet service, just installed today. We are selling the house next week and would like to transfer service to the new owner, since the equipment is here. The nearest store is 20 miles away and there is no way we can both go to a store location at the same time. It is taking about 2 months

I am writing to formally document and dispute a serious issue regarding my recent switch from Verizon to Xfinity Mobile, which was completed based on information that was later proven to be inaccurate. Prior to switching, I spoke directly with an Xfinity Mobile customer service representative by pho

Hello, I am requesting resolution regarding an unresolved refund for an iPhone order that I returned months ago. On 11/9, I ordered a new iPhone 17 under a 24-month payment plan. My card was charged $84.38, which included the first month’s payment and sales tax. The phone was backordered and deliver

Upon browsing my account, I noticed 'Platinum' with a heart icon under my name in my Xfinity account profile. I was unsure as to what this meant. I did some investigating in the forums and was quickly able to learn by reading a few posts and replies from a variety of different users and employees in

I am writing to formally dispute an incorrect charge on my recent bill. The Issue: I am being charged twice for a single Professional Installation. The Facts: I only had one installation appointment, caused I made the one on Jan 28th then reschedule this appointment to 30th, However, my bill showed