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Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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Customer Service
Customer Service
My account was cancelled without my authorization on August 5, 2026. I spent 2 hours on the phone getting a new account set up, then another hour with a separate rep getting the gateway's MAC address added to the new account. I then opened a billing dispute because I was being charged for the Aug–Se
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Billing
@Lkpolo I appreciate your efforts. I do not have Apple Care. I'm on an old iMac desktop. I do not have an iPhone or an iPad (and I never will). My devices are Samsung androids. What is happening is not new ... there are many posts on Apple fo
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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v58
I have a Tivo with a CableCARD that was working perfectly fine for many years until recently. I sent it out for repair. The hard drive needed replacement, and no data recovery was possible. I think this necessitated re-pairing the CableCARD with my Comcast cable service. Or possibly re-pairing would
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Customer Service
@user_z6g0wh Our apologies for the recent frustrating experience getting your service restored. My team can take a look at the situation and provide some solutions. If you could please send me a DM with your first and last name along with your full-s
where is my service tech?
[Edited; "Inflammatory"]. I spent an hour on hold to talk to an agent. Se said the tech would be out at 10:00 pm. Got up this morning and no service. Tech did not show. Tried calling. The AI will not let me speak to a human. Your customer service is beyond horrible. My frustration with your system m
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FTTP/EPON ONT has POWER but no PON/ONLINE after outage - need Advanced Repair / provisioning check
I have Xfinity FTTP/EPON service with a separate Xfinity fiber ONT feeding an XB8 gateway. The ONT currently has POWER only. PON and ONLINE are both dark. Before the most recent power cycle, the ONT had POWER, PON and ONLINE all green. After the outage/power cycle it has failed to reacquire PON/ONLI
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Your Home Network
Good day user_tyq8wk 👋 I hope your recent move out of the country went as smoothly as possible for as big an undertaking as that sounds! More than anything we appreciate any amount of time you've spent with us, so we definitely want to make sure you
I closed my account and moved to India but still Xfinity mobile bill is getting
I closed my Xfinity mobile bill for the account phone number [Edited: "Personal Information"] last month on June 20th 2026 and moved to India. I see a bill for $33.90 which is hitting my credit card ending in 3253. Could you please look into that and refund the exact amount and close my xfinity mobi
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We truly wish we had promotional offers closer to your previous promotional pricing @edwardl1. When you have a moment, could you please respond to my most recent Direct Message? We'd still like to make sure your feedback about that experience is accu
complaints
Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (
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user_hlwacr That is correct; we do not have access to that information. While it may be available to the site engineers, it is considered private information, and we have a responsibility to protect customer data; it is not accessible at my level. As
Cancel Xfinity
Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo
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Happy Tuesday user_uhql8g, and thanks for dropping by the community to share the issues you've been having with your internet recently. I'm happy to hear you were able to take advantage of the Xfinity Assistant for help identifying there may be a sig
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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@user_a5ctvh Thanks for adding a post to the forum. Once the service is installed, you can enable the MoCa setting through the Admin Portal. It's a good way to use your service if you choose. That may not be immediately available though, so you want
Questions: MoCA turn up and set up at new site move on August 27
Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X
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Feedback on Phone Support
Hi there, I had an extremely negative experience on the phones today and I would like to send feedback about it since I did not get a survey after any if my calls. I do not see a "direct messaging" icon on my page to message support like other posts describe, so I am unsure how to submit it, please
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Customer Service
I’m sorry you’re all having problems setting up your mac mail and iOS, iPad mail. I’m an experienced Mac user but unfortunately for me I had major surgery five days ago after a fall in the garage. I’m on pain killer I keep checking the posts and I’v
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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user_3th7ju I appreciate you taking time out of your day to bring your recent experience with returning your equipment to our attention. We expect everyone who enters one of our stores to be treated with respect and care. I want to gather more detail
Poor customer service
A few days I canceled my Xfinity service. I received an email with instructions for returning the equipment. The recommendation was to take it to the store. Today, I went to the store in Brunswick, GA. When I walked in there were 5 workers and 0 customers. I explained to one person that I was return
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Do you not read the posts? I posted a screenshot of the third party option which I've always had checked off, asking what the point was of checking it off when I doesn't ensure anything. And my account has been set to imap forever. Next suggestion?
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?
Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed
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Your Home Network
Hello @steamboatwillie7o! We truly appreciate you bringing your lines over to us, sorry to hear about your recent experience. I want to make sure we do everything we can to help. To confirm, did you already purchase and receive the new phone from Xfi
Promotion not honored after being a mobile line to Xfinity my credit is frozen and I wasn't er asked to unfreeze it
I brought a 2nd line to Xfinity after trying their free service for 6 months. I left Verizon after 31 years and I was told that I could get a $400 credit toward a new phone if I brought my mobile phone to them. The agent ran a soft credit check without telling me and said I'm not qualified. I said,
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Conflicting Billing Information, Service Suspension & Request for Immediate Resolution
I am requesting escalation to Xfinity’s Corporate/Executive Customer Relations team regarding an unresolved billing and service issue. I have documented multiple interactions with Xfinity representatives in which I was given conflicting information regarding payment arrangements, Promise to Pay opti
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Billing
@Brickhart Hello, Thanks for posting here on Forums, Our team can review your recent install, Please send us a direct chat message with your full name and complete service address How to Send Us a Direct Message*:(*Note: Never send a direct me
District manager contact
I would like a district manager to contact me reguarding my recent service install. Or a number I can call him.
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Thanks for meeting us here in our community about the trouble with setting your series recording, @user_ax513m. You've reached the right place for help. Can you tell me if this is a new issue? Meaning you've been able to set the recordin
XfinityLinda
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5 hours ago
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recording on my DVR.
I can record single episodes but not the series. I have plenty of space to record the series, but it won't do it. I have to record each episode separately
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