Xfinity Community Forum

Inconsistent Information when moving

I want to share my feedback regarding my recent experience trying to arrange internet and T.V services for our new home, while coordinating the cancellation of services at our current home. I spoke with a sales rep on the phone who offered me a very competitive five-year new customer promotion for i

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Customer Service

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@user_41yu85 Where were you looking to verify your order? If we're unable to direct you to the location for pending orders or you confirm the correct path our team can take you into DMs and dig deeper into your recent order.

XfinityBradM

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2 hours ago

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New phone order

Hey! I thought I pre-ordered the new iPhone duo. I know it is in back order. But I can’t find anything in my account that is showing where it’s been ordered. Can you double check for me, to see if I need to order again. Thinking maybe I didn’t complete the sale or something if it’s now showing on my

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@XfinityJeffB Fine, but you can understand why your subscribers are upset. Reading through all the related posts on this issue, one reads the same non-functional solutions being offered by the Xfinity team. It's a little insulting that I'm told to cl

user_zwe4nj

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3 hours ago

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Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox

Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit

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I am experiencing the same thing. I did submit a review about a recent online chat that I found very frustrating - are the bots revolting and not allowing me to achieve my goal of discounted movie rentals?

user_vm4alg

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4 hours ago

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Sorry, you’re not eligible to redeem benefits

I'm a diamond member but when I go to membership benefits in the website is says "Sorry, you’re not eligible to redeem benefits". How do I get this fixed?

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To all Xfinity employees: Don't take this the wrong way, but hasn't anyone from Xfinity tech support attempted any the suggestions you mentioned? I mean, there are about five or six posts in this forum on this "change tab/focus/auto logout" issue wi

user_zwe4nj

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4 hours ago

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Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox

Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit

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If you read the first post, it says the environment is Windows 10 and Firefox, which is the same case for me (xfinity.com/stream). It is on a PC, not any app or "Firefox streaming device". There is no app to reinstall. Additionally, the

user_6289a4

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6 hours ago

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Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox

Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit

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Got it! That was still fairly recent, but I don't entirely know what kind of timing or guidelines are involved with those credit checks, if I'm being honest. Regardless, I appreciate you taking time out of your day to reach out to us, and I want to e

XfinityJamesC

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11 hours ago

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Why do we have to post on a forum to get customer support service? Where is the direct email? [Edited]

Why do we have to post on a [Edited: "Profanity"] to get customer support service? Where is the direct email? [Title Edited: "Profanity"]

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Attempt to Resolve Billing Issue and Unresolved Fraud Claim

I am requesting assistance from an Xfinity representative who can review my existing fraud complaint, investigate continued billing after my mobile number was transferred, and help bring this unresolved matter to a conclusion. If you need me to provide the Fraud Claim Number, let me know. Before beg

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Devices

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Recurring internet connection and speed issues, need engineer to check tap or line side

Download speed is often far below the 2000 Mbps plan, and the modem points to a line fault impacting downstream channels 29 to 31 (frequencies in range of 620 to 632 MHz). I use a Netgear CM2050V modem on the router's 2.5 Gbps port. History. This problem has recurred weekly since May. I have had cou

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Your Home Network

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Good morning @Frustrated_User1k. Thank you for taking the time today to report your recent issues. Our team would be happy to look into things for you and get your internet working smoothly. If you could send our team a direct message with your full

XfinityRaf

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1 day ago

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Repair work falsely reported as complete

Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have

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Periodic extremely high latency and sometimes complete connection loss. PingPlotter shows problem occurs on very first hop.

Hi all, I'm currently experiencing periodic episodes of extremely high latency and even connection loss. Previously to around two weeks ago, my internet was fairly rock solid, getting no latency and very good speeds. Something happened around two weeks ago where I started to get random episodes of e

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Your Home Network

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Repair work falsely reported as complete

Our home internet service connection has deteriorated, to the point where it cuts out frequently, often 20-30 times daily. I telework, and I have on many days had to abandon my home internet service altogether for work purposes, because I cannot get through calls without dropping connection. I have

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Customer Service

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Disputing $337.72 Errant iPad Roaming Charges in Canada – Combined Account Notification Failure

Hello, I am writing to formally request assistance from a corporate employee to reverse $337.72 in international data roaming charges applied to my iPad line during a recent trip to Canada.My iPad is on an official Unlimited Tablet plan, which is tied directly to my core mobile plan and billed toget

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Devices

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a) they know about the "live-recording-playback-control" problem since at least August, on all different devices. they have been spot fixing each device type and brand, rather than *undoing* whatever they changed to create this frustrating problem i

StockBoy

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1 day ago

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Cannot fastforward a DVR recording while it is still recording.

First, let me say that this feature used to work. Second, I have seen many posts about this issue in your Forum, but no solution has been provided. While a program is being recorded on the XFINITY STREAMING App on my LG TV, I cannot fast forward the program. I have to wait until the program finishes

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Cannot fastforward a DVR recording while it is still recording.

First, let me say that this feature used to work. Second, I have seen many posts about this issue in your Forum, but no solution has been provided. While a program is being recorded on the XFINITY STREAMING App on my LG TV, I cannot fast forward the program. I have to wait until the program finishes

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Xfinity Stream Website

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@XfinityAngie Not sure why they are asking for information when there are so many posts with the same issue of not being able to fast forward a live recording, when will this issue be resolved?

user_968s50

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1 day ago

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Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra

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user_lvkrir Good morning! Thank you for reaching out to our Xfinity Forums Team regarding your recent upgrade order. May I ask if you by chance ordered a phone that is on backorder, and how long ago did you place your order?

XfinityKassie

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1 day ago

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Mobile phone

I put in a order for a up grade on one of my phones and you guys took the $200 payment for out of my bank account and i have not yet received my phone so i was wondering where it is

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Hello again, @user_nwt199! We haven't heard from you directly in a few days, but I believe everything was resolved once our Executive Resolutions team got involved and had that payment block removed for you. If you still have any questions, feel free

XfinitySara

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2 days ago

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Need advice on an Xfinity account hold/payment block — what’s the best next step?

Hi, I’m looking for advice from anyone who has dealt with an Xfinity account hold or payment block. My payment attempts appear to have triggered a security/payment restriction, and I’m still not sure whether the block has actually been removed. I was told a review had been submitted, but the account

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user_ih6tcq Thank you so much for taking the time to stop by and share this feedback about your recent experience trying to repackage your parents’ accounts. I can certainly understand how frustrating it would be to find an offer that works for

XfinityAmandaB

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2 days ago

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Lying billing and sales people

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Thanks to everyone for your feedback. I hope that other customers can benefit from reading these posts and not waste a lot of time as some of have. I also hope that customers that use this feature will join us in letting Xfinity know that we are miss

user_12tj1b

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2 days ago

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Playback through Xfinity streaming web site while recording won't fast forward or rewind

I am experiencing an Xfinity Stream playback issue on my Windows PC using Microsoft Edge at xfinity.com/stream. When I watch a DVR recording that is still in progress, pressing fast-forward or rewind, or moving the playback slider, sends the recording back to the beginning. Completed recordings work

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