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Worst service ever
I am submitting a formal complaint regarding an unauthorized change to my Xfinity Mobile phone number and Xfinity’s handling of the situation. My established mobile phone number was changed WITHOUT my knowledge, permission, or authorization. I never requested a new number or consented to my number b
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Devices
xfinity reset the netwrk and I lost all device connections with the wifi, including app access to the network
Our building decided to install an xfinity community wifi system. Recently, xfinity reset the Southpoint network in Fort Lauderdale and I lost all device connections with the wifi, including app access to the network. I am out of state and I lost contact with the thermostat, the cameras, etc. I used
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Customer Service
That's odd. How have you determined the Xi6 is outputting 2.0 rather than 5.1? Others with the Xi6 report getting standard Dolby MAT Atmos with a multichannel base. But, maybe that changed, too, recently. Also, a non-Atmos system
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Thank you for reaching out on our Xfinity Community forums @user_xkfb7b! I can certainly understand your concern. After being an Xfinity customer since 2010, I know it would be disappointing to log in and see your status showing as Gold when you were
Lost Diamond status
Hello. When I logged in just now, it thanked me for being a Gold Member. I should be a Diamond Member. I have had an account for internet service since 2010. I moved a couple of weeks ago and the customer service rep I spoke with to help me with moving my internet confirmed that my Diamond status wo
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I attempted to open a ticket - but the automated system pushes me into only a few options, none of which match my situation. Wasn't sure what the best way to request this, and when I searched I saw other forum posts, so I'm hoping someone might be a
Need emergency help relocating an underground conduit running next to my house
We're doing some landscaping and foundation work on our house, and as we've been prepping the site for this work we found what appears to be a telecom conduit running about 8" deep in the space we are working on. We need to relocate that conduit as soon as possible so as to not hold up additional wo
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And this was my most recent response: “Like I keep saying, it’s obvious that everything is set up properly on my end because my end works perfectly on all of your other channels and all my other streaming services. The only problem we have is that y
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Update. This is the most recent response I have gotten. “Hi Kevin. Thanks for reaching back out. We received an update from our Advanced Repair team stating that the feed format is determined by the broadcaster. Comcast will pass along the informati
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Hello @user_uap8p6, thank you for taking the time to leave a post. Sorry to hear about your experience trying to activate your new modem. I can certainly understand how frustrating that must be, especially when you were simply trying to get new equip
XFinity support
I guess I was chat for the bot yesterday when I need to hook up my new modem and they made it sound that with the new modem I need to get a new service I didn't want anything to do with that they reassured me it was only $20 a month difference I still was happy what I had when I seen with the uprate
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Stream App not streaming on Roku TV
My Westinghouse Roku TV has stopped streaming via the Xfinity stream app. I can load the app fine, but after selecting the show I want to see, it just spins and spins, telling me it is trying to reconnect. I know it is NOT the tv because all of the other apps stream fine. It is also not my Xfinity a
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Xfinity Stream Website
Provision ONT for personal router
I've seen some posts floating about being able to connect directly to the ONT for fiber customers without needing to use the XER10 gateway. I've tried using chat support and other agents to get my ONT provisioned but no one seems to be able to do so. Hoping I can get a second look into my account an
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Customer Service
URGENT: Requesting Tier 3 Server Rollback for Mass Email Deletion (CSA/Tech Support Discrepancies)
Account Verification Note: I am the primary account holder. I can provide my account details via private message to an Official Employee. Issue Summary: Today, an accidental mass deletion occurred, clearing thousands of critical emails from my Inbox. I contacted the Customer Security Assurance (CSA)
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Good evening user_sdx8wi. I can understand wanting to have a little more information surrounding the message about your device. We do send out messages proactively to customers when they have older equipment to ensure the equipment does get updated b
why does my device need to be updated
I received a messge saying my device needs to be updated, and you'll send a new one. Why? There is absolutely no explanation. How do I know if this is an upgrade and not a downgrade? Why do I think that once I get it, you'll tell me I need to pay more for my XFinity account?
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Good afternoon user_50f16c. I definitely understand email is very important. I will be happy to assist you further with your concern. I do have a couple of questions first to better understand the situation. Are you experiencing issues with accessing
Is the upgrade to Yahoo required? If I decline the upgrade will comcast Xfinity still support my comcast email?
I've tried on different days to find the answer from the AI Assistants/chatbots but they don't know the answer so I go round and round with them. I would love a real person to ask this to but I am hoping you can provide the answer. I would prefer remaining with comcast/xfinity. But want to be assure
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Hello user_2be9ls 👋 Thank you for coming to our community to share your recent experience in speaking with our support teams. We always want nothing more that to be as transparent as possible when it comes to your services and costs, so I'm sorry fo
Please honor rate from 2 recorded calls - 8/18/26 and 8/27/26
Hello, please honor the rate promised. Please review 2 recorded calls, first 8-18-26 I spoke with Mark who assured me I would get the 5 years at $50 per month, "I assure you, you will get this deal". I just needed to call back in a couple weeks. I then called on 8/27/2026 and spoke to Ryan - "I will
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Hello user_d6b2dn! Thanks for stopping by our community with your concerns 👍 I know how crucial it is to ensure your email address is unchanged, and rest assured we are not looking to take that away from you even with the recent Yahoo email transiti
Do not want to switch to Yahoo [Edited]
i do not want to switch to yahoo for my email\ [Title Edited: "Personal Information - Email Address"]
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My Rewards membership changed from Diamond to Gold?
I know I was a Diamond member as recently as August 23rd based on emails and notices that I received. Lately, I noticed my membership is only showing as Gold. I have not changed any services or moved recently. I read that a system change caused this for many members. Is there a way that my Diamond c
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Customer Service
I truly believe it's an inside job. No doubt, sadly. I am so over this company, I could spit! This has been happening to me since June of 2026. And like you, I am ready to just cancel altogether. Both mobile and internet payments have been paid i
Sequium Debt Collection
I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm
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@XfinityOrlandoM Thank you for responding! I really appreciate it. I completely understand that occasional outages can happen and that your technicians work to restore service as quickly as possible. My bigger concern is that this is now the secon
Repeated Internet Outages Affecting Our Children’s Online School — Looking for Help
We’ve been Xfinity customers since 2020 and have relied on our service for years. Unfortunately, this is now the second week in a row that our internet has gone out during the school day, and I’m starting to get nervous about what this could mean for the rest of the school year. Our children attend
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Repeated Internet Outages Affecting Our Children’s Online School — Looking for Help
We’ve been Xfinity customers since 2020 and have relied on our service for years. Unfortunately, this is now the second week in a row that our internet has gone out during the school day, and I’m starting to get nervous about what this could mean for the rest of the school year. Our children attend
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Customer Service
user_ly1rwi Thank you so much for stopping in for help with the recent interruptions in your area and receiving credits. We never want a customer to pay for time they can not use services due to an interruption and you do not need to wait around for
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Repeated Internet Outages – Request for Account Review and Escalation
I am requesting a formal review of the repeated Internet service interruptions affecting my account. I work from home and reliable Internet service is essential for my employment. Over approximately the last month, I have experienced multiple interruptions, several lasting approximately 3–4 hours or
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