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dave and busters
Hello, Like the other posts I have seen, I am also experiencing the broken link to redeem the dave and busters code of the 10 dollar gift card. I had assumed that it would've been resolved 2 months ago via an email or an updated link. I was wondering if you'd be able to look into this since I would
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Customer Service
yes and I have in the post but did again. Previous responses has been they did not recognize me as part of the community which is false. I did my most recent survey a week or so before the upgrade and have over 1300 points in my account
Xfinity Insights Community
How long will the Xfinity Insights Community be down for maintenance/updates?
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weather channel local forecast
Comcast Folks: If you look at the number of posts about The Weather Channel lacking local forecast information and instead defaulting to the "hotel version," which shows only 4 national regions, one would think you'd do something about this. You'd think you'd work on it between you and The Weather C
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Channels and Programming
Amazon Gift Card Promotion Never Received
I signed up for an Xfinity student internet plan that included an Amazon Gift Card promotion, but I never received the gift card. I have a previous Xfinity chat transcript in which an Xfinity representative specifically confirmed, your current plan includes the gift card. I was also told to keep the
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Customer Service
moved and now my peacock subscription is gone
I moved and did not change a thing about my subscription tier so i should still have peacock but it keeps telling me to activate my peacock account then it won't let me. I have already unlinked and removed my previous address and made my current address the default. I have seen so many posts already
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Xfinity Stream Website
Yes. It was identified by our HOA manager. I also tried AI. Here is the AI response. "Yes, this is a telecommunications pedestal box, commonly used by cable and internet service providers like Xfinity (Comcast) or AT&T." Xfinity is the only prov
Damaged Utility Box found on [Edited]
Damaged Utility Box found on [Edited: "Personal Information"], the box was lying down, the bottom was rusted. It is directly across from Laurel Creek park. the nearest cross street is Olsten Ct. It is in Preserve neighborhood. [Title Edited: "Personal Information"]
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WORST SERVICE EVER
I am extremely disappointed with my recent experience with Xfinity. Moving is already an incredibly stressful process, and Xfinity made the situation significantly more frustrating by making it unnecessarily difficult to transfer my internet service to my new location. When I initially contacted Xfi
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Customer Service
user_riu40h - Hello, and thank you for joining us here on the forums for assistance with your membership rewards. You've reached the right team, and we'd be happy to help. To better understand what's happening and work toward a resolution we'll ask a
Xfinity rewards membership
My automated Diamond membership portal is locked in a loop saying I need to join the program. Frontline chat cannot fix this backend account glitch. Please route this to corporate ticketing to force-sync my profile. Thank you!
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Hello, @user_k8xjf9 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and if I was in your shoes I'd be reaching out as well if I received the same order communications that highlights a billing increase. O
I received an email referencing an order detail. I do not know what this is about. It also indicated my bill would increase.
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4K Cable Converter Wifi
Hello I just cancelled my service on 8/30 and received an email a few days later asking me to return the 4K Cable Converter Wifi which I don't know what it is. I returned the rental modem/router (black tower looking thing) to the store and still have the receipt for it. The serial number on the rece
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Customer Service
orangearrows Hi there! Thanks for sharing about your recent Xfintiy Mobile Experience. Our team is here happy to look into the ticlets to see how we can make this right. Please send us a DM with your full name and address to get started. To send a "D
Xfinity Mobile number porting - customer service have no clue what they doing
I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some
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Xfinity Stream on LG C3 – Lost Fast‑Forward & Commercial Skip
I’m using the Xfinity Stream app on an LG C3 TV (WebOS), and two features recently stopped working: While a recording is still in progress, I can start watching it, but I can no longer fast‑forward. After the recording finishes, commercial skip no longer appears and the commercial markers are missin
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Xfinity Stream Website
WiFi
My gateway is online and broadcasting Wi-Fi, but connected.xfinity.com says ‘Your Xfinity Internet service is not active.’ I have been paying for service. I need to know why my Internet service was deactivated and what my recent payments were applied to.
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Customer Service
user_kue7dn. Thank you for reaching out, and I completely understand your concern regarding the recent increase in your bill. We'd be happy to review your account and check for any current promotional offers that may be available. Could you please se
Bill Increased After Promotion Ended - Looking for a Loyalty Offer
My internet promotion recently ended and my bill increased from $50 to $80. I’d prefer to stay with Xfinity. Could someone please review my account for any current Internet-only promotional offers?
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That makes total sense; we appreciate you verifying. Following up on the car connection issues - are you always connected to Android Auto when this happens? Has the AA software been updated to the most recent version?
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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Good afternoon @user_zfsbai, and thank you for reaching out on our Community Forums. We appreciate your time, and we're very sorry for your loss. If you're trying to determine whose name the account is currently under, you may be able to verify
What name is my account under
my husband died and I don't know if this account is under his name
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@user_ezq6o1 Our forum expert was moving your original post to the appropriate board. We appreciate you reaching out and sharing your recent experience. All of our payment options are handled through the Xfinity Assistant as it has the option to set
Misinformed/accommodation
So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to
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Greetings, @Juju_6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this promotional credit, and I want to ensure you’re able to get in touch with a
Credit not applied
Hi I’m reaching out because I was told I’d be getting a $400 credit with no trade in required for one of my mobile lines . I do not see the credit yet applied can this please be added.
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I see that you sent us a Direct Message, and we responded to you there @user_w8gsms. To confirm, did you receive our most recent reply? If not, there may have been an issue with message delivery or notifications. When you have a chance
Xfinity support
I would like to cancel my voicemail. I do not want it anymore. Take it off of my account
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Hi there, @user_122wiu. I can certainly understand how important it is to access those emails, especially for legal matters. Let’s look into a few ways we can locate or recover them. I would check the trash and spam folders. Sometimes emails
XfinitySara
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I am missing emails prior to March 2023
I am missing emails prior to March 2023. How do I gain access to these old emails? I need to find several important emails for a potential legal issue. I have tried several seach options and re-sorted by date. I did not delete them. Please help. Dave
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