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Hey @user_maa1yj Thank you for taking the time to reach out about your recent payment. What is the error message you are receiving with the payment?
MY payment is not showing
The payment I mailed on March 28th is not showing on my account. I tried to go online to pay and I am getting an error message
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irritated567 I appreciate you taking time out of your day to bring your recent experience to our attention. I'd like to take a closer look at your account so we can discuss options to add Willow TV to your current lineup. Please send a direct me
Xfinity Customer Service Harrasment Issue
I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription. I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives. On Sunday, April 26, 2026, three phone conversations with Xfin
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Thank you @KittyMom for taking the time to reach out about this concern with your recent sent email. This would have happened due to the recipients being on the BCC line. So, when an email is sent, as you mentioned, if not delivered it would name who
System Administrator Bounce Message
I sent an email to 12 of my contacts; all on BCC line and received the following message from System Administrator : Your message did not reach some or all of the intended recipients. Subject: Some old some new Sent: 4/25/2026 1:10 PM The following recipient(s) cannot be reached: My issue is that no
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Hello user_ap5dr6, thank you so much for taking the time and sharing your recent experiences with us, and I'm glad that Latisha B. was able to fully resolve things and keep those long used numbers that are essential for you family. Recognizing our te
I was having issue when try to swap our mobile numbers to new account, it was not resolved after many times working with 24/7
My issue is finally resolved. I would like to give Xfinity my feedback. For 24/7 supports did not work at all in helping my issue but it caused more problematics. I admit the agents were willing to spent hours to help me but the results were Zero. If my chat with the agents got disconnected, another
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Greetings, @user_7t3y0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent experience. You have definitely come to the right place for assistan
Billing Dispute / "Customer Service"
First issue I had been being billed for a video doorbell that I did not have in my possession that I had returned the previous year when I received it due to living in an apartment and not having wires to connect it so I returned it to a Comcast store like I was instructed by the agent. Only to find
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My Recent Bill Increased
My bill (cable & internet) just increased $20 from loss of discounts. Can someone help in advising how to get the discounts restored? Thanks.
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Billing
How to return the free apple watch SE3 from promotion?
Hello, I got a call from Xfinity official phone number about a free apple watch promotion but with only $10/mo for 3 years. He said it has data and wifi so I was expecting it to have a new phone number but seems it needs to be connected to my phone. And looking at other support forum posts, seems ma
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Devices
No recent outages and no work crews causing “disturbances.” He was wearing name tag but I can’t remember his name. I went ahead and informed local PD just in case. Even if he was legit, he shouldn’t be knocking on people’s doors about something that
Confirming customer service tech activity in my area
A man claiming to be a Comcast service tech or customer service person just knocked on my door at 7:45 at night on a Saturday to inform me that there have been work crews in the area and he just wanted to make sure that they haven’t disturbed me in anyway, letting me know that there could be a servi
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Thanks again for the speedy response. I will consider the Yahoo option when it's available but will not abandon my long-held @comcast.net address without some major reason(s). The more I've investigated this problem in recent days the more convinced
incoming email from a family member at metrocast.net is blocked before reaching my comcast.net mailbox.
Email from a family member @metrocast.net is blocked before reaching my comcast.net mailbox. (It does not arrive in my inbox or junk folders.) The situation occurs periodically - every month or so - and persists for days before eventually returning to normal. If, during the periods when things don't
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Request to Formally Lodge Complaint
I would like to formally lodge a serious complaint regarding both a recent service disruption and the handling of my account by your customer support team. Please provide me with a way to submit the complaint via email or other methods.
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Customer Service
Formal Complaint and Request for Immediate Resolution – Xfinity Mobile Insurance Issue
Dear Xfinity Customer Care Team, I am writing to formally escalate an ongoing issue that has persisted for the past six months regarding my Xfinity Mobile service and phone insurance coverage. Despite multiple attempts to resolve this matter through your standard support channels, I have not receive
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Customer Service
In the spirit of information sharing; a second tech was scheduled after I dumped all my information with support in direct messages. I did ask for someone on the outdoor/plant side, but, they sent another regular tech. He looked over/verified everyt
T3 Timeouts (and corresponding internet drop-outs), RNG-RSP CCAP Commanded Power in Excess of 6 dB, and other issues.
Hello, I've been fighting an issue with intermittent drops outs and packet loss for some time (two+ years now). It sometimes works fine for months, then it's just...not great, daily (sometimes every few hours), for a while (at a time.) I'm out of ideas for this problem and would really like to get s
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Charges for equipment that I returned TWO years ago
in the Fall of 2024, I canceled my cable service and went to streaming only. Shortly after that, I returned ALL of the equipment I had for cable services because I no longer needed them. When I returned the equipment, I was not issued a receipt. I assure you that all of the equipment was returned, b
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Billing
Rude agent - gas lighting and condescending
Ive been a customer with xfinity for 5 years, with a recent increase to my bill $100.32 for a 400mbps and wifi 5 equipment. New customers are getting a better deal and better equipment. While on a live agent chat i requested if my plans could be revised for a better deal. I explained that i was a lo
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Customer Service
Rewind function on live tv
For years, when I turned on my tv, I would have the option to rewind the current channel the tv was on, up to 1 hour back. Great feature, especially for catching the news or other programming that had started before we came inside in the evening. Recently, I had a technician at my home checking my i
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X1
Hello @user_v8v4r4, and thank you for reaching out on our Xfinity Community Forums with your concern! We would definitely be able to continue to assist you via the Direct Message you sent. Could you please check to see what our last reply was t
diamond member can't activate peacock
Hi, I am a diamond member with Xfinity and am trying to activate the peacock premium benefit. The activate peacock page says I am not eligible for this benefit. Would someone be able to help me figure out how to get this activated? I would like to use my membership benefits. Thanks!
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Well, Comcash, the bill arrived. . . $30.30 charge for "Broadcast TV". No credit for three Scripps channels gone for 23 days of the billing period and no credit going forward for the rest of the billing period ending May 22. 28 DAYS sinc
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E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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