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user_56pslm That is a good question. You might have a payment block on your account. Have you missed repeated payments recently?   

XfinityPeterH

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4 hours ago

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Unable to change payment method

I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr

Question

Hello, @user_ncjwln, and sorry for the inconvenience. This sudden change in your subscription is odd. Have you made any recent changes to your service? Something we see often is that the wrong email and password are being used to log into Peacock. It

XfinityThomasC

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6 hours ago

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Peacock premium subscription

I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo

Question

@MM4_VA Thank you so much for stopping in for help with the additional modem showing in your account. If you are in a location that uses an ONT, that would be one of our two box locations. With those locations due to recent updates to the coding, we

XfinityAmandaB

 commented 

16 hours ago

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Account shows two gateway's when I only have one

A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co

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I click on direct message and it states "no recent conversations" and wont let me create a new message

user_82454w

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1 day ago

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Underground cable line

Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice

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Slow speed on Linux laptop

I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un

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Your Home Network

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Greetings, @user_pq51v9! I am sorry to hear that you are unable to get into your Comcast.net email box. We are happy to further help so you can get all of your messages. I need more information to best assist you. 1. What happens when you log in to

XfinityRay

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2 days ago

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Email

cant get Inyo my email;

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Modem dropping signal and producing error codes

My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I

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Your Home Network

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My phone says it has not updated to the most recent software update, but my iPad has- I will update phone first before going through these hoops - I’m very unhappy with Xfinity because this happened before and you told me to contact apple, apple told

user_h8wix6

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2 days ago

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Cannot sign onto email on Ipad or Iphone

Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.

Question

@conmay09, I see you've made a few posts about this issue, and we hear you and appreciate your feedback. As it stands right now, there are no plans to implement a switch back, but that may change. I personally changed my primary email address over to

XfinityFrank

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2 days ago

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

Question

Request to Switch to Internet + TV Double Play (Remove Phone Line)

Hello, I have been an Xfinity customer for over 15 years and I am writing to request assistance with changing my current service package. I would like to switch to a Double Play package that includes Internet and TV only. I do not use or need the phone line and would prefer to remove it so I am only

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Customer Service

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Hello! Thanks for reaching out with your billing questions today, @user_d3gzqn. I'm more than happy to help :) If you're looking for the mailing address to send a payment by check or money order, we use different processing centers depending on the

XfinitySara

 commented 

2 days ago

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billing

I need to know the billing address in Pa and what my account number is

Question

Hi there, @user_3nt1hr! You are at the right place for further assistance with getting the drop bury completed. You are correct that the process normally take 14 business days. There can be delays depending on the work such as if a bore or permit is

XfinityRay

 commented 

3 days ago

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Cable never buried

We had internet installed March 21 we were told 3-4 weeks to have the cable buried It is still not resolved we've emailed our sales rep multiple times with no response

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Return shipping label

I had two separate boxes one with a balance,and the other just received. THERE is a block on my account for not returning equipment so I can get my refund from this recent order. I need a return shipping label,tracking#.So I can take and return in person.

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Customer Service

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Good afternoon user_6wq4h6. You have reached the right team. I will be happy to assist you further. Are you still experiencing issues, currently? Have you made any changes to your plan, recently? Please let me know, I will be happy to help.  &nb

XfinityJon

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3 days ago

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My scheduled recordings are missing

Is there another scheduled recordings outage? All of mine are missing.

Question

As the OP in this thread, I feel obligated to offer an update. Five months into this, and all is still well. To recap, I did not "officially" migrate my email from Comcast to Yahoo. After months of trying, I could never make Xfintity's process for do

silverghost

 commented 

3 days ago

 to the conversation: 

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Solved! Comcast/Yahoo email migration

It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y

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XfinityTommy, -Thanks for your prompt reply to my earlier Forum post today! -Yes, current “rules” for Xfinity Seasonal Convenience Plan [SCP] service now state 6-month use in a rolling 12-month period. From my documented screenshots and .docx files

user_govz10

 replied 

3 days ago

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No extension WiFi Seasonal Convenience Plan

This suggested URL link, via Xfinity and Google, has no reference to extending a valid Seasonal Convenience Plan? https://www.xfinity.com/seasonal Very perplexed! There are no tags for this situation!

Question

@user_ewooju Thank you for taking the time to reach out to us here on our Xfinity Forums! Did you make any changes to your account recently, such as upgrading a device or adding a new line? You can easily view you Xfinity Mobile bill through our Xfin

XfinityBillie

 commented 

3 days ago

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Question on my bill

Why did my Xfinity mobile bill go up $40 this month from $87.28 to $127.24 for no reason?

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Are replies in the forum to my posts from users that say “Official Employee” under their username always official Xfinity employees from the corporate team?

user_s2edvw

 replied 

3 days ago

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scheduled maintenance.

I have some questions about scheduled maintenance in my area. I also have questions about DM etiquette here.

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Billing

I’ve been an Xfinity customer for over 20 years, and I’m extremely frustrated with the way my account has been handled recently. I noticed that I’ve been charged for Paramount+ and Peacock Premium for many months without my knowledge or clear authorization. My bill has continued increasing for no va

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Billing

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user_6zu3mq Thank you for confirming. To be sure, is the touchpad still working to arm/disarm services? There was also a recent update for both the Xfinity app and the Xfinity Home app. Have you checked to make sure you are using the most recent vers

XfinityAmandaB

 replied 

4 days ago

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Xfinity Home iPhone App

Hello. This evening I tried to access the Xfinity Home iPhone app on my phone and I got a message saying "Your home monitoring has moved to the Xfinity app. The Xfinity Home app no longer support Self Protection. Switch to the Xfinity app to continue enjoying your service plus even more features lik

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