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user_edooht, Thank you for reaching out. I hope you are doing well. I appreciate you taking a moment to give us a shout. I see you sent us an unsolicited direct message, and I can continue there if needed. As a heads up, it is a violation of the

XfinityVianney

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5 hours ago

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Your Xfinity account is already linked to another Peacock account

got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock

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My upload is provisioned at about 5 Mbps

I have my own modem, a Netgear CM600. My upload is provisioned at about 5 Mbps, but my plan supports substantially more — I measured 170 Mbps upload on the Comcast gateway on this same line recently. I'd like someone to check the service configuration file being served to my modem's MAC address and

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Your Home Network

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Community Best Answer

Good afternoon @JB17, and thank you for reaching out on our Community Forums. I completely understand your concerns, and I'm sorry to hear that the ongoing service issues and recent price increase have led you to consider disconnecting your ser

XfinityAlyssaA

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8 hours ago

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Schedule Disconnect of Service

Due to continuous performance issues in my areas and the size of price increase during my term I would like to schedule the internet service to be disconnected at the end of the current cycle.

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Unable to activate/redeem Peacock perk

I’ve received multiple emails about an unclaimed Peacock perk because I’m an Xfinity Platinum member. However, when I click on the link to claim and activate it, there isn’t an option for Peacock in my subscriptions, the Xfinity StreamStore, or in the rewards/perks page. I received the most recent e

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Xfinity Stream Website

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Hi @user_ch6oae. Thank you for visiting our official Xfinity Forums Community support page. Have you made any recent account changes? When accessing the Xfinity App or web portal, you can access your most recent Xfinity billing statement which will g

XfinityDemitrius

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9 hours ago

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My bills

Hi it said I have no bills to pay this month? Is this correct?

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user_7457e8 Thank you for taking time out of your busy day to bring this recent experience to our attention. I want to make sure you are being charged accurately for the devices you're using. My team will stick with you here until you confirm all you

XfinityEmilyB

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11 hours ago

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How can I solve being charged for a "free smart watch"

I am being charged for a "free smart swatch + tax" due to the Xfinity store not entering the promo code correctly. By the time my first bill arrived I noticed the issues with my bill and called support. They told me it was too late to return the watch due to 30 past the return date. First bill was a

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@user_jw87t I can understand why this experience would leave you disappointed. An unexpected increase in your bill, followed by concerns about how the call was handled and not receiving the promised callback, is certainly not the experience we'd wan

XfinityKam

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11 hours ago

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Failed Customer Service

I called yesterday morning regarding a 250%+ increase in my bill. The representative tried to sell me a new package at the same price. I asked to speak to a manager, to which the representative replied "Why would you want to speak to a supervisor? They can't do anything I can't do." After arguing wi

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Bees nest in Xfinity Pedestal

Hi: We found bees in our Xfinity pedestal. Unsure how to proceed. Other posts say to DM Xfinity. Since this is part of the utility easement, has Xfinity covered the cost of retrieval? Appreciate anyone's assistance on this. We are located outside Houston, TX.

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Customer Service

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Excessive Roamimg Charges, over $9,000, while on Alaskan cruise

Hi, To the Xfinity Mobile Escalations and Billing Dispute Department, I am writing to formally dispute the international charges totaling over $9,000 on my recent and last billing cycles. These exorbitant fees occurred while my family and I were traveling on a cruise ship. My device connected to a h

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Plan

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Account never closed after confirmed cancellation (Nov 17 email), refund requested

I moved out of my previous home and stopped using the service. I contacted Xfinity about ending my internet service, and I did not use the service at all during November. I explicitly requested cancellation in November, and I received a confirmation email from the Xfinity team on November 17, 2025 a

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Billing

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Thank you for taking the time to share your experience, @user_wxc3u2 . I can completely understand why you're frustrated. I know it can be upsetting to see your monthly bill increase from $59 to $104, especially when it wasn't clear that a promotiona

XfinityRichard

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1 day ago

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Xfinity is really terrible, surprise charges, bad bad bad customer service

My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased

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@XfinityDemetrise​ It's been like this since installation. I just didn't pay attention to upload speed until recently.

user_x7kjgj

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2 days ago

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MT8733 upstream stuck at ~6 Mbps, same as an old thread

I'm hitting the exact same problem as this thread: https://forums.xfinity.com/conversations/your-home-network/upstream-only-6mbps-with-motorola-mt8733-provisioning-problems-12gig-service-plan/6620501312df8b16cf69f155 Motorola MT8733, plan 1000/100. Download is fine (~650 Mbps), but upload is stuck a

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Good evening user_9ctiew 👋 I know how jarring a communication like that can be, so I want you to be able to get the information you need regarding your recent payment without issue. If you recently had a payment that was returned by your financial i

XfinitySeth

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2 days ago

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Billing

I received an email that my bank returned my bill. Is that correct

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URGENT: Fraudulent Billing & Refusal to Cancel Service (FCC Complaint Pending)

To whom it may concern, I am posting here as a last resort before filing a formal regulatory complaint with the FCC and the Washington State Attorney General. I have been a loyal Xfinity Platinum customer since 2020, but I am absolutely appalled by the deceptive and predatory business practices I ha

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Customer Service

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Good evening user_89oaym thank you so much for reaching out here via our Xfinity Forums and letting us know about your recent experience. We'd love to do all that we can to assist.   Please send a direct message by clicking the chat icon in the

XfinityAlfonso

 commented 

2 days ago

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XFINITY Support Offered a New Plan and Refuses to Apply It

My bill was raised to absurd amounts after the promotional deal that was supposed to be price locked for five years expired after a year. XFINITY Support after persistently contacting them applied a new offer of $185/month and it would include 2000mbps and 185+ local channels (top TV plan) They said

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@user_ahxx8p thank you for the update that you received the text communication this morning, with that being so recent the broadband label page might not have had time to be updated. When working with customer who've had the equipment upgrades, once

XfinityJustinC

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2 days ago

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Upload speed still capped at 40mbps after "Enhanced" Network service

Hello, I see that my area has just completed the enhanced network service but I am still only seeing an upload speed capped at 40mbps. How do I get the upgraded speeds. I have replaced my older modem with the newest, lastet unit. Thank you

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Billed $55/month on a $50/month rate - representative confirmed the error in chat, then the chat closed with it unresolved

I'm posting here because I've now had two billing issues on this account and the chat channel hasn't resolved either one. I'd like an Official Employee to take a look. First issue: Xfinity dispatched a technician to my home. I was told beforehand that the visit would be free of charge. I was then bi

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Billing

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Requesting Status Update on Open ECM Ticket

Hello. I am writing to get help from a corporate Digital Care agent regarding an open ECM ticket. A recent service order was incorrectly cancelled, and front-line customer service is refusing to return my account to my prior service level and billing rate. I was offered an alternative price but told

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Billing

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Hello, @user_330tb2 thank you for reaching out over Xfinity Forums. I understand the frustration when you're not able to get a promotion pricing that was previously discussed, I've been in your shoes before and agree it's not fun having to spend addi

XfinityJustinC

 commented 

3 days ago

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WOULD NOT FOLLOW THROUGH WITH AGREED PLAN

I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T

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Same here. I've had issues for 2 years since Xfinity swapped my hard cable connections for 2 wireless tv boxes.  Pixelation being one of the main issues.  It primarily occurs intermittently on HD channels, including sports channels that I

user_umvu1n

 commented 

3 days ago

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Pixelation for a while now. Tried resetting boxes

Pixelation is driving me crazy

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