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Hi there @Fune2006. Thank you so much for reaching out to us here on our Xfinity Forum's page. I am sorry to hear about your recent experience with your mobile service. Now you are in the right place and we are happy to take a look at your concerns h
No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
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Six weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
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Your Home Network
Arris TG3482G (XB6) - Jittery Connection with Massive Ping Spikes
Hi Xfinity, I've been having an issue where my connection is very jittery with massive ping spikes. This is evident when I'm having video calls, which tend to freeze/hang for a second every few minutes. This is also happening on my wife's laptop, so I believe it is a modem/router issue. I currently
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Your Home Network
escalation of case - This has been going on Since April.
To the Xfinity Customer Escalation Team, I am requesting assistance in resolving an ongoing issue that has now been open since April and has required an unreasonable amount of time and effort on my part. I have contacted Xfinity on four separate occasions to have a cable line buried on my property.
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Customer Service
Billing query
In my most recent bill my costs have increased dramatically by $20/month. This is upsetting to me. Evidently a discount that wI had has expired. I need to lower my bill. What are you offering? Or do I need to look at a different provider. Jon
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Billing
user_28ypy0 I’m really sorry to hear about this experience. I can completely understand how frustrating it is to see such a large change in your bill and services you didn’t expect, especially after having trouble reaching a live agent. L
Extra charges, 4x the expected bill amount.
When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we
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Technician report
I need help pulling the internal technician repair notes for a recent visit.
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Customer Service
We completely understand your frustration, and we are truly sorry that this pixelation issue on your main network channels is still happening, especially after you already spent over an hour working with our chat team. We want to get this sorted out
TV Pixelation is VERY BAD now
After Xfinity upgrades in my neighborhood Cable TV is VERY Pixelated. Please resolve this!!!
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Customer Service Issue
Hi there, I've been trying to get in contact with customer service regarding billing and speed questions. I can't find a phone number or email anymore and there is no option to chat with a real person anymore; I just get stuck in a loop with the AI chat bot and can't figure out how long I'll be in t
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Customer Service
user_vbtv7c Thank you for taking time out of your day to leave such a detailed account of your recent Xfinity internet concerns. My team will stick with you here until you confirm you're getting the fast, reliable connection you pay for. I'll invite
Heat related outages = Trying to sell me more services
The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the
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This is a follow up to my post from about two weeks ago in which I pointed out I had contacted Xfinity with what looked like a heat related problem with equipment outside my house, and the agent tried to sell me an upgrade that almost assuredly would
Heat related outages = Trying to sell me more services
The first three days of this work week were really hot (90's) here in Maryland. Since we got our service back in October, it has worked perfectly. On Monday, once we hit the really hot part of the day, we lost our connection over and over. It would drop out, reconnect, stay for 5, 10, 30 minutes the
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@XfinityBenjaminM as I noted in a previous post; “ Supposedly the function that allows the printer to connect to 2.4GHz rather than 5GHz can no longer be done manually and it does not work via “WiFi Intelligence”either. I did connect on my ol
Admin login on new router
I am unable to log into a new router as Admin. I had initially been able to change the password but now it doesn’t work, so I did a full reset and used the recommended “admin” and password on router and only get a greyed out box. I believe the router is blocking access to my printer on wifi I need a
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Inquiry Regarding Unexpected Increase in Monthly Bill
I am writing to express my concern regarding a recent increase in my monthly bill. I noticed that my charges have gone up, but I do not recall receiving any formal notification or explanation about this change. As a long-time customer, I would appreciate clarification on: The reason for the price in
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Billing
user_47yp2s Thanks for reaching out to us directly about a recent visit with some of our techs that was a poor experience we certainly don't want for customers. You have come to the right place to get the help you need with both the paint concern, an
Property damage to the paint on wall
To whom it may concern yesterday May 26 2026, a technician came to my apartment at [Edited: "Personal Information"] and tried to fix my internet issue and while he was working on my internet he pull the clear tape off my cable with and stripped the paint off my living room wall. After I told him he
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@user_jfgx6a - Please see our previous comment on your original post for instructions to send us a Direct Message, and we're happy to look into this for you! Also, please avoid creating multiple posts for the same issue or concern, and thank you for
Service Disconnected
Recently I had my wallet stolen and my bank account compromised. Without any notice XFINITY shut my service off and didn’t even contact me regarding my bill. I have documentation stating that the returned payment was due to theft issue. I am asking for reinstatement of service due to unfortunate the
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We are so sorry to hear about that recent compromise, @user_jfgx6a! That's always a concern (and hassle) when dealing with bank issues. Our team will gladly take a look at your account and see what can be done to help, not to worry! Could you please
Service Disconnected
Recently I had my wallet stolen and my bank account compromised. Without any notice XFINITY shut my service off and didn’t even contact me regarding my bill. I have documentation stating that the returned payment was due to theft issue. I am asking for reinstatement of service due to unfortunate the
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Yes I am with xfinity . It was fine until I deleted my email [Edited: "Personal Information"] comcast.net email on my phone. I have since added it back on phone but only see my old contacts. I think it synched with my Gmail contact list. I have trie
all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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user_35ph3h Thanks for reaching out to us about recent area interruptions affecting your home. This certainly isn't the experience we want for our customer, and sounds like more work than normally needed for maintence. I would be happy to review what
Outage every single day - EXTREMELY DISAPPOINTED
There has been a “planned” outage in my home every single night the whole week. From midnight to about 5am. 3 days in a row and counting (there's one more coming up tonight) I need to work from home past midnight as well (and oncalls) and this is seriously impacting my work and productivity. This is
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100$ Installation fee waiver
Hi Xfinity team, This is [Edited: "Personal Information"], coming from a recent experience transferring my service from [Edited: "Personal Information"] . I would like to kindly request a waiving of the $100 service fee charge applied to my account from this service. I will provide all context, and
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Customer Service
Hello, @user_juvzt5 thank you for taking time to reach out over Xfinity Forums. I completely understand the frustration when having to continue to reach out regarding the same concern if it isn't getting resolved. I'd definitely like to investigate f
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REPEATED billing discrepancy
I am reaching out to attempt to clear up a repeated billing discrepancy, once & for all. In January, I negotiated a new price with your customer service team. The cost was supposed to be $135 per month, LOCKED IN FOR 3 YEARS. This was EXPLICITLY stated by your representative. Since renegotiating my
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