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Hi there @fibar! Please avoid posting any personal information in public posts. You'll want to click the blue link above that says "Xfinity Incentive Tracker Program Overview" and then enter the required information. 

XfinityQuemekia

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2 hours ago

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Prepaid Virtual Master Card

I got an email from an Xfinity address about a $100 prepaid virtual master card and I just wanted to know if it was real or not :)

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Urgent Safety Hazard – Downed Xfinity Lines in Yards (Brentwood, TN)

Hello, I am reporting a serious safety issue involving downed Xfinity cable lines following the recent ice storm in Brentwood, Tennessee. There are Xfinity cables still hanging from a utility pole and lying across yards at: [Edit: "Personal Information"] The lines were previously overhead but are no

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Customer Service

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user_pu11jf I appreciate you taking time out of your busy day to bring this recent interaction to my team's attention. We expect our valued members to receive transparent and accurate information every time they reach out for support. I'd like the op

XfinityEmilyB

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6 hours ago

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How to file a complaint that will get taken care of!

Agent (10:39 am): I’m really sorry this happened again — I completely understand how frustrating and disruptive this is, especially while you’re trying to work. You’re absolutely right to be upset.I want to reassure you that I’m here to help get this fixed right away.Since you already arra

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Ongoing Uncorrectable Errors & T3 Timeouts – Mid-Split/High-Split – CM3000

Hello, I am seeking assistance with intermittent connectivity drops and high packet loss on my Netgear Nighthawk CM3000. I am located in a Massachusetts market that recently underwent the "Next Generation" network upgrade (Mid-Split/High-Split). The Issue: Despite a recent technician visit confirmin

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Your Home Network

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No notification of network improvement outages

I have been an Xfinity customer since 2019. I am generally used to Xfinity providing proactive communication any time they anticipate a potential outage for any reason, or very quickly reactive communication for unexpected outages. However, twice within the past week, I have had Xfinity outages due

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Customer Service

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Cancel My Account

Cancel my account. No negotiation. I paid for 2 gigs for months and have troubleshooted multiple times with your team. You delivered ~2.5mbps download speeds for over a month and I work hybrid. Terrible service and horribly predatory website and service designs. I love that I'm on a chatroom in 2026

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Customer Service

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We’d regret seeing you go and would love the opportunity to review those fees and the recent technician visits, so we can make sure everything was handled correctly @user_idjj64. If you decide you’d like us to take one last look before ma

XfinityAldrik

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19 hours ago

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$100 technician fees charged for Xfinity fixing their connection

For the third time after setting up WiFi/television it mysteriously stops working until the technician comes and fixes it for the $100 fee. The second time I set up WiFi and cable it was working for a day then stopped all of a sudden just so they can charge $100 extra. This is a money grab and a rip

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Hey @user_oe19vh, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience and feedback regarding the recent interaction with our NOW Internet team. Please accept my most sincere apology, bu

XfinityDemitrius

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20 hours ago

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How are customer service agents held accountable?

Here's a transcript from a chat. Seems that effective anonymity and toothless accountability is behind frustrating and careless interactions with Xfinity agents. Reference Number: [Edited: Personal Information] DATE/TIME: 2026-02-15 16:42:11 Your chat transcript This is an automated email. Please do

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During the first half of February 2026 I have had the same low download speeds with Xfinity, reliably under 100 MBPS (with a plan that promises at least 400 Mbps) and as low a 6 Mbps in recent days. I called Xfinity repeatedly and told them that base

user_cb1pux

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1 day ago

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Internet is soooooo slow

I absolutely hate xfinity. I've had nothing but trouble with both cable TV and internet ever since I started. I'm getting download speeds of 4 mega bits per second 😡They have come out and rewired at least 19 times, and have replaced the cable boxes and modem more times than I can count. I can't wai

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Just to keep the group updated. I have no resolution as of yet. It took me a couple of days to get verified (apparently their systems don't chat and as the account is under my wife, I needed to be added as an account manager in this system so they co

user_gkxrfs

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1 day ago

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Xfinity speeds drop consistently- 4 tech visits later and no results.

Hello everyone, I am at a loss for a solution. I have been dealing with internet issues with Xfinity for at least the last year. For reference, I pay for 2gb internet, WFH, and am a gamer. Regardless of what I am doing I get these spikes that occur around 3-6pm every day that completely shuts down m

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Ok, you were asked in another thread that I didn't see. Disregard. In the future please keep one issue in one thread. Please do not create multiple posts for the same topic. Here is the other topic with which you were replied to; https://forums.xfin

EG

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2 days ago

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Outage

Is there a timeline for restoration of service for ouachita parish customers, after with winter storm fern?

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Hi there and welcome to Comcast @user_4by55u. I am sorry to hear about the recent interruption sin your area. You are in the right place and we are happy to assist you today. Have you lookied into ourstatus map link to see any ETA for resolution?

XfinityRoberto

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2 days ago

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North Florida buffering

When will this stop? There have been numerous outages logged over the last 18 hours and still cannot keep a constant connection.

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Hi there and welcome to Comcast. Thank you so much for reaching out to us regarding your Peacock and Paramount+ account. Did you make any changes to your account recently, @user_2e1l87?

XfinityRoberto

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2 days ago

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Paramount and peacock

I do not have paramount or peacock anymore? This was to be included in my package? What happened?

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Reactivate Closed Email

I've seen several posts about this but I can't figure it out. When I follow the link on those posts it says "loading email" and then says my old email wasn't in use and I didn't sign in after 90 days so it's closed now. I need this email to get a verification code for something else. Is there a way

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Email

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Large Spike in Data Usage

Typically our household uses between 500gb and 700gb per month. This has been the same for the whole time we have had Xfinity service, which has been since October 2023. Last month was in line with this too. However, so far in February it is showing we have used 900gb in 15 days. There is no way thi

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Customer Service

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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your recent order. You are in the right place and we are happy to take a look at your new account. Please send us a direct chat message with your full name and comple

XfinityRoberto

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3 days ago

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Need ability to send direct message for gift card

Hello, I was unable to apply GIFT100 during my XFINITY sign up. I'd like to DM Customer Support in order to have this gift card added to me order

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Hello @user_u3afa1 I'm not seeing any previous posts from your account. Can you elaborate on what you are needing help with?

XfinityMatthew

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4 days ago

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Passwords

The email and phone that is on file and code to reset sent to I don’t have any more both were old job stuff.. new is [Edited: "Personal Information"]

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Thank you for letting us know that you have tried power cycling and checking cables @user_drnef4, we appreciate you taking the time to attempt those troubleshooting steps. Have you made any recent changes to your plan or channel lineup? Have you also

XfinityAlyssaA

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4 days ago

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4K uhd channels say my TV not compatible

I have a 4K tv…streams in 4K…everything but when I try to access the “4K” channels it says my tv isn’t compatible. Anyone got any ideas? My X1 box is XG1v4-A

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user_2hfb5h I appreciate you taking time out of your day to bring the details of your recent experience to our attention. We expect our members to be treated with respect every time they reach out for support. I'd like the opportunity to turn this ar

XfinityEmilyB

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4 days ago

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Lied to and tricked!

Had some issues with customer service trying to get my issues resolved. Staff was friendly but I was told different things by different people. Got disconnected from a 40 min call when I connected with a 3rd person. Was told a higher up would call me back and when the didnt i called back to be told

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Need help Account reward Status

I’ve reached out to customer support twice regarding this issue and it still hasn’t been resolved. All I’m asking is to have my account updated to the correct status. I’ve been a loyal customer with multiple services, and unfortunately my recent experiences with support have been very disappointing.

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Sign-In and Account Management

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