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Cancel service
Hi, I've read other posts and answers. I don't see a direct message icon near the bell icon. I need to cancel all my services as I'm moving in with someone else. Please help, thanks
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Customer Service
Hello - I am still waiting on a resolution. I have now had techs to the house 3 times with the most recent one reproducing the issue and concluding it is a broader network issues. This was one week ago and no resolution has been provided.
Dropped packets after recent network upgrades
One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap
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I would think the official employees here could help you. Only I suspect they stopped monitoring this section of the forum as they only seem to be responding to posts under the customer service section atm. If not here I've had luck in the past from
Can a XG1v4 still be ordered?
I recently changed tv/internet packages and the online ordering decided to send me new 4K boxes, It sent me 2 Xi6s. So I returned them and kept my old equipment. I have my own modem and wifi, and I know for a fact my router isn't new enough to handle IPTV, as its only ac (wifi 5) I don't want to buy
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Bundle Discount Removal Due to Service Availability – Account Review Request
Hello, I am reaching out regarding a recent change to our Xfinity Mobile billing. We've recently moved to a new apartment community where Xfinity internet service is not available, and the property has an exclusive agreement with another internet provider. Because of this, we were required to cancel
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Customer Service
@user_zk44htThank you for sharing your recent experience with us and allowing our team the opportunity to set things straight. The autopay/paperless billing discount is applied automatically by an automated process within 45 days of the system recogn
Formal Complaint for being lied to more than once
In early March, I decided to change my payment method from ACH to credit card. I had no idea that a $10 discount would be removed by doing so. There was no alert or anything notifying me of this. So when I got my bill I was surprised it was $10 more. So I got on chat and after having a terrible time
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And on which device was the most recent error, the iPad? If so, can we try signing out of the app, uninstalling it (Settings > General > iPad Storage, tap the app, and select Delete App), fully power cycle the iPad, then reinstall the app and
Cannot record bravesvision
I have access to the new Bravesvision channel (1254) and have watched games live Friday and Sunday. However, every time I try to set a future game to record I get an error code. Today it was code 403 which just tells me something went wrong. I have a team recording set (from last year) but that is s
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local channels changed
I have Xfinity internet only, and I use Fubo and Peacock to stream my local broadcast channels. I live in Pittsburgh, PA, and have always received Pittsburgh-area local channels. Recently, all my streaming apps have started giving me West Virginia local channels instead of Pittsburgh, which means my
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Your Home Network
Good Morning, @dwm042 I'm sorry for the inconvenience you are experiencing trying to get astrospheric.com verification codes in your email. I definitely understand how important that is to get those verification codes. Can you please check the follow
Not receiving astrospheric.com verification codes in email.
I suspect they are being blocked. They are not in spam so the block is upstream of that. If I post their email address, it will be blocked, but I'd be happy to provide it as I got three of them in mid January. But I don't get them anymore and I want my tablet application registered. Thanks in advanc
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Thank you for sharing your experience with the trouble you are having with the ports. Unfortunately this may be something that our security team would need to assist with, however I am only showing that they would assist when having issues with acces
Disable advanced security
I am a customer using my own modem and router. I have a port forward set up for Port 5000 on my internal network (192.168.0.1 to .94), but it is being blocked by Xfinity's street-level filtering. Since I don't have an xFi Gateway, I cannot access the 'Disable Advanced Security' toggle in the app or
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Outage info
Hello I need a history of my recent service outage from 3/28/26 my name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"] thank you so much
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Customer Service
Have not swapped out the box recently. Only change as I mentioned in my original message was activating the Peacock streaming which is free with my account.
Incorrect $14 charge for TV Service that is for an additional TV box.
Problem: Incorrect extra $14 charge for TV Service that is for an additional TV box, but I only have one box. The bill also has the original $14 charge for the only TV Box & Remote that I have had for years, this is correct. How to get this erroneous charge removed? This appeared on our new bill aft
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user_60eck6, Thank you for reaching out and creating a new post. I see you have questions about changes in your recent bills. Have you compared the final bill for December to the most recent statement? Do you see any changes to your device payme
Mobile Phone Bill
I need to know why my mobile phone bill has increased tremendously for Jan Feb Mar 2026 from what I paid in Nov and Dec 2025
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Complaint Regarding Unauthorized Credit Inquiry
Dear Xfinity customer support team, I am writing to formally protest an unauthorized hard credit inquiry made on my account during a recent customer service interaction. I understand that I am eligible for one unlimited mobile line as a complimentary service with my home internet. However, after che
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Plan
user_j5477j That certainly isn't what we like to hear happening to your service in your area. I would be happy to review the account to see why service has been going down so much recently, and review package options as well to help save you any mone
Unsatisfied with my Xfinity experience
I have been a long standing customer of Comcast and I am a very dissatisfied customer. I pay >340 per month and have outages on a monthly basis (with no automatic refunds); very poor quality service. I also don’t understand why I don’t get reward benefits/points from my monthly payments. I don’t fee
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Jerb81 Thanks for reaching out to us here on our Forums site about recent service issues. You have come to the right place to get them fixed for you as we work from home too, and fully understand the need for a good constant service. We are happy to
Poor service lately [Edited]
Internet won't stay connected. Constantly slow or just dropping all together. Work from home? Sorry [Edited: "Profanity"] out of luck. Have to use my Hotspot on my cell phone to work. Can't stream anything. Disconnected wifi on our phones.
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Check to see if the MoCA feature in your gateway device is enabled. Perhaps your neighbors are inadvertently connecting to your network / gateway device via it. MoCA (Multimedia Over Coax Alliance) is an alternate hardwired way to connect devices to
Help blocking devices on my network
Help blocking unwanted devices I have internet through xfinity and I need help blocking devices from accessing my network. There are only 2 devices that belong to me and the rest (5) I assume belong to my neighbors who I apparently provide internet to. I don’t know what they are doing or how they ar
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I haven’t made any recent changes to my account that I know of. Getting that charge removed from my plan would be great, thank you
Remove & Refund StreamSaver charge
I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.
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Hi there @user_v5kfyt Thank you so much for reaching out on our Xfinity Community Forum about an incorrect charge. I'll be happy to assist! Have you made any recent changes to your account? Perhaps the service was added in error. We
Remove & Refund StreamSaver charge
I am being charged an extra $15 a month for NOW TV Latino. This is not a service I signed up for or use so I would like it removed.
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Thank you for posting on our community forums, user_cydg4g. Did you request a modem replacement recently? If not, I apologize. That means the device was sent in error. You can return it at the nearest service center or UPS store near you. For more in
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Return modem
I was mailed a modem I called today and was told it must have been by mistake
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