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jdawg90 Thank you for reaching out to us over our Xfinity Community Forums! We appreciate your feedback regarding promotional pricing. Promotional pricing can vary by location, account status, service package, and offer eligibility. It most case
Changed Internet Plan Issues
Yesterday afternoon I downgraded our Internet because our one year special pricing is done in August. A few questions... 1. It would be great to have longtime customer deals for pricing. I basically have to pay twice as much, for 5 years, as a new customer? C'mon now. No wonder I read that Xfinity i
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Property damage claim form
Hello - I need to request a property damage claim form via direct messaging. My property was damaged by downed wires during a recent storm.
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Customer Service
Flybird76 Good morning! Thank you for reaching out to our Xfinity Forums Team to share your recent experience with your appointment charge. Any unexpected changes can be frustrating. I'd be happy to take a look at your account details, and see what c
$100 In-Home Visit Fee Was Never Disclosed
I am extremely frustrated with how Xfinity has handled a $100 in-home service visit charge that was added to my account. My internet stopped working, so I contacted Xfinity for assistance. After troubleshooting did not resolve the issue, Xfinity sent a technician to my home. At no point before sched
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Good morning @user_8c6957, I am sorry to learn about the frustrating experience you had with CC during your recent movie rental. My son has 40% hearing loss, so we use CC often If you don't mind my asking, did you attempt to toggle the track by pausi
closed captions
I rented evil dead burn and couldn't get the closed captions to appear. 8 did all the basic stuff for fixing that like restarting my router and checking my settings and none of it worked. so then I rented lockbox, and the same thing happened and they closed captioning is working on regular shows and
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Good afternoon @user_ff2488, and thank you for reaching out on our Community Forums. We appreciate the opportunity to help. Were you previously able to access your Xfinity Rewards benefits without any issues? If so, did you make any recent changes
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"
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live representitive
How do i get to speak to a live representative about yahoo mail activation. I keep getting spam emails: Comcast@/XFinity 2026 Dear Valued Customer, Last month, we informed you that the previous version of our Webmail would be suspended effective August 10th 2026, due to recent changes in our partner
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Customer Service
user_fnccyi I'm sorry to hear about the recent troubles. I can certainly get the ball rolling with a tech visit, as well as, a ticket regarding your personal property. I ask that you reach out privately, so we can cover the details of y
Property damage from ungrounded coax drop - equipment reimbursement and line repair requested
Bottom line first: a power surge entered my home through your coaxial line and destroyed two pieces of my equipment. Based on how it happened, the drop and grounding on your line appear to be the cause, and I'm requesting two things: reimbursement for the damaged equipment, and a technician to inspe
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Please see previous posts. I was told they are out of stock everywhere, I'm just checking back in for an update.
Request for XiOne Replacement (HDMI Compatibility Troubleshooting)
Hello, I'm hoping a moderator can help determine whether my account is eligible for an XiOne replacement. I currently have an XG2v2-P TV box and have spent quite a bit of time troubleshooting persistent HDMI compatibility issues with my home theater system. At this point, I believe the next logical
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suspiration - Thanks for reaching out to us for help with the error you are seeing with making a payment online. I'm sorry you are having trouble with that processing. I love the convenience of paying online and more so autopay since I never miss a p
You'll need to make a payment in person???
Having trouble making a payment online and getting the message "You'll need to make a payment in person". What can I do to make a payment online without going into a store?
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Official Solution
It looks like some of my posts were lost on this thread. I previously posted that other DVR recordings are fine. Also, for the DVR without audio, the DVR actually starts a couple of minutes early and there is audio until the show starts. During the s
No sound for DVR recording for PBS Patience S2 E4
Never had this problem before. I recorded PBS show Patience S2 E4 on 7/5/2026. There is video but no sound or captions.
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Community Best Answer
user_rj0sng Hi there, and thank you for reaching out. I'm very sorry to hear about your mother's diagnosis and the difficult situation your family is facing. I can certainly understand your concern about protecting her account and preventing any addi
Speak to a live agent
I am reaching out as the Durable Power of Attorney for my mother, [Edited: "Personal Information"] She has been diagnosed with Alzheimer’s Disease and is unable to manage her financial decisions. There are past‑due balances and service changes that I believe were made under the influence of individu
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You'll need to make a payment in person.
I am beyond frustrated that my account has somehow been restricted to where I can only make in person cash payments at an Xfinity store. I am a disabled person that cannot drive, so the added $30+ just to get to an Xfinity store to make this payment is a major inconvenience. I have been with Xfinity
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Billing
Community Best Answer
Speak to a live agent
I am reaching out as the Durable Power of Attorney for my mother, [Edited: "Personal Information"] She has been diagnosed with Alzheimer’s Disease and is unable to manage her financial decisions. There are past‑due balances and service changes that I believe were made under the influence of individu
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Customer Service
PS5 Connection Issues
I've tried to troubleshoot this with ChatGPT, but I still can't get things to work cleanly. I switched to Xfinity a few months ago and started having this problem. It took a while for me to put the two together. When I'm on the PS5, I never lose the full connection. If I'm in a game, I will stay in
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Your Home Network
Current statement to show proof of address for credit card company
Pride with their most recent Internet bill stating my address so I can show my address to my credit card company today. I’m having difficulty finding this on this system. What can I do it? Where can I go?
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Billing
@XfinityThomasA , Thanks for the additional info. It would be nice that the only Voicemail "app" on the newer phones worked correctly though. I can listen to each message as I mentioned before by selecting the microphone icon next to the name. And I
Visual Voicemil app not working, but voicemails available in Phone app
I have issues with the Visual Voicemail app for about 3 years. First on my last phone (S22 Ultra) and now on a Samsung Galaxy Ultra S26. I've had Xfinity Mobile service since June 2017 and am now on my 3rd Samsung Galaxy phone. And I currently have the Premium Unlimited service. What happens is the
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user_a1f093. I'm sorry to hear you're experiencing such high latency and difficulty getting assistance. I can certainly understand how frustrating it is to see ping times increase so dramatically, especially if others in your area are reporting simil
Memphis latency to any outside server is over 10x normal latency and Xfinity says they have no issues!!!!
I normally average 30ms pings to anywhere and everywhere. Since today that number has risen to over 300+. Posted on Downdetector and have been flooded with replies of people in the area with exact same issue. Xfinity takes our money, says all is well and then dumps you on stupid AI bots that couldnt
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Complaint regarding deceptive practices
Formal Complaint Regarding Deceptive Customer Service Practices and Repeated Failure to Honor Payment Arrangements To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I have received from Xfinity Customer Service between July 31, 2026, and August 5, 202
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Customer Service
Good morning @user_fjkd4i, and thank you for taking the time to post about your recent experiences today. I'm very sorry to hear that you've had these issues, and hopefully the two boxes being sent out can resolve your issue. If you have a UPS store
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Customer Service
Three days have gone by now that I have no TV service. Twice I went to my Leominster, Massachusetts Xfinity store to exchange cable TV boxes. Drove a total of 80 miles for nothing. Both times I waited in line for over an hour. Both times I was given the WRONG box. Customer service in that particular
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