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user_xop3rq, Hi there. I’m really sorry to learn about this expereince running into this. I can understand how frustrating it is, especially after spending so much time trying to get it sorted out. It does sound like there may have been a recen
Paramount+
Why did I receive an email stating that there was a subscription change to paramount + and that I will no longer be charged for the service and now I cannot access Paramount +.
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user_4xx71g, Thanks for letting me know. I totally understand how that can be confusing if you don’t usually log in through the website. No worries at all, I can walk you through it. If you’re able, try heading to this link to our website
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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Account Issues
Good Afternoon, I am trying to reach someone who actually has the ability to answer my questions. I have a tv/internet plan with your company for years, although only under my own name for about a year now. I have had constant issues that I literally get the round around when trying to fix. The most
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Customer Service
Xfinity Pro Wifi Extender Question
I had Xfinity installed yesterday, 1GB plan $50 and also paid $15 to upgrade to pro. The technician arrived with only the gateway, no pro wifi extender. I contacted customer services once the technician left to explain the situation and they sent me one by fedex overnight. I received it today, plugg
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Customer Service
Branch on a line
There is a downed branch from the recent storms and it’s hanging on the phone line running to our house,
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Customer Service
Still an issue! When using the cable box, and associated xfinity remote, it works just fine. TWC is NOT working on the TV Xfinity streaming app. There is no xfinity remote or ability to go up or down a channel. I use my regular Samsung TV remote to s
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Identity Fraud/Unauthorized Xfinity Mobile Account Added to My Internet plan
Hi,I am facing a severe case of unauthorized service and identity fraud on my account .I only signed up for Xfinity internet .I have never ordered ,authorized ,or received any Xfinity Mobile services ,Sim cards or devices . Recently,I discovered that an agent secretly added an Xfinity Mobile line wi
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Plan
user_co8q1v I appreciate you taking the time to bring your recent experience to our attention and I'd be feeling the same way if I made a trip to the store and couldn't get the equipment I was promised. Customers have been raving about the XB10: http
Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up
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Are you saying you get an error message when you check mail on your iPhone or other apple devices? Did you recently set up the native mail apps or just getting errors all of a sudden? I think that the recent updates of iOS 26 have fouled up the mail
Mac/IOS mail not working for Comcast accounts
This is an issue that happens regularly. All of our Apple devices cannot verify the Comcast email. I have reset the Comcast password and conformed the new password is correct in the Mac settings. I have also conformed that the security box for third party apps is checked. This is occurring on all of
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@user_jtrt43 read the forum posts for Pete’s sake! Take it in to a xfinity store. Or call customer service, sheesh.
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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user_5mcvco, Thanks for letting us know. What I would like to do from here is look further into the account. I’m really sorry you’ve been dealing with this for that long. I can undersand the inconvenience caused to not be able to receive
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
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I've had the issue for several months, still going on today. No recent changes to the account. Thank you!
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
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user_5mcvco, Hi there! Thanks for reaching out. I know how frustrating it is to clear out your voicemail multiple times and still run into a “mailbox full” message. It sounds like you’ve already taken all the right steps on your end
Can't Leave a Voicemail
I have the same issue, I gave emptied VM on the phone and on Xfimity.com. I have emptied the trash for VM. I still can't leave a VM, system says VM is full. [Edited: "Personal Information"]
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Hello user_lc11zk. I appreciate you stopping by to share your recent experiences in getting setup with NOW services, and know we're here for you! Above all, we want to ensure you're able to get the service you need, hassle-free, and at the best rate
Fraudulent Company
NOW is the worst experience I have ever had with an Internet provider. I had Xfinity and had my rate triple over night so I called to understand what was happening. Was told NOW was budget friendly, and I do not require massive data amount so I accepted it. Ever since I have been swindled out of mon
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@user_eytnoj that is helpful to know it has passed the 10 days. With receiving the email confirmation, and not being able to access the account it sounds like the disconnection may have completed after you received the most recent billing info. I'll
I cancelled service but was billed anyway
The first time I used chat I was told that the system would correct itself by the end of the month but it hasn't. Now I'm being disconnected and hung up on when I try to get this resolved.
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user_iyrg81 Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. Our team is here happy for the chance to work together and look into your recent experiance. We assure you this is not how we want thing
Fraudulent Practice by Xfinity Retail Store 4906 Duke Street VA
I’m trapped by fraud by xfinity mobile service package. Despite several attempts speaking with customer service and visiting the store no one has resolved the issue yet and I keep paying more each month because of a fraudulent xfinity salesperson named Brian and the misinformation he provided to me
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I am sorry to hear that you canceled the service due to your recent customer experience. If you do change your mind, we are here to help you out,
Denied service due to past tenant debt
I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the
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L1ngus Thank you for reaching out for help with the Free to me filters, providing shows/channels you do not have access to. That is a great question. I know some free-to-me options may be available on more than one platform, and only 1 of them provid
XfinityAmandaB
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Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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