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Hello, I'm trying to activate peacock premium and am getting an error "Your Xfinity account is already linked to another Peacock account"
Looking at others posts I don't see any way to unlink accounts and am not sure what to do Your Xfinity account is already linked to another Peacock account PPG_0017_0192519
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Xfinity Stream Website
Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours
Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it
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Customer Service
I live in the New Horizon Senior Living Community in Marlborough, Mass. In a recent meeting of staff and residents, the question was asked: What is your major problem living at New Horizons? The answer given was Comcast service no-shows.
FAILURE TO SHO UP
I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment
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@user_jbz7l4 Hi there! Thank you for taking the time to provide such a detailed explanation of what has been happening. I can certainly understand why you’d want the account history, prior interacti
Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience
I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as
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Thank you for following up. I’m happy to provide additional detail. I have been an Xfinity customer since 2020 and have remained with Xfinity through multiple moves, transferring my service each time rather than switching providers. Billing issue My
Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience
I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as
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user_tz0idc Appreciate the heads-up! It is normally an easy process to get that credit in motion for a situation like a storm. Did you put in that request through the Status Center, and it was denied? The process is normally where you just put in the
Worst Service
I'm getting billed even though there's an outage from a storm, I've tried various times to speak to an operator not this so called AI that's useless as can be. Going to cancel service once this is over
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Hello, and thanks for reaching out to us over our Xfinity Community Forums, user_mqdcmi. Our team would be happy to help add your spouse's name to the billto section of your account. However, it will not be visible to you until your next billing stat
I need assistance adding my spouse to my billing statement
I need assistance adding my spouse to my billing statement. I just need her name to also show up in the billing statement. Chat is pointless so far.
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Hi there, @tbill1. Yes, it looks like this functionality was changed recently. You can no longer schedule new whole channel recordings for all programming airing on a channel during a selected time period. Single-program and series recordings remain
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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user_bgkinf Thank you for those details and for checking the iphone as well, that is exactly where my mind was going to see if it is specific to the fire stick. We have Rokus at home, but travel with the fire stick, so I haven't been able to test tha
Stream app not displaying local Boston Channels 4, 5, 10
The stream app has been inconsistent at best for the past year not showing local channels 4 WBZ, 5 WCVB, 10 NECN. I’ve had to consistently clear the cache, sign out and sign in and reinstall the app in order for these channels to show up. But today non of those actions results in the local channels
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Worst to Chaos
I am writing to formally dispute a series of unauthorized and unexplained billing increases on my account. I have been an Xfinity customer since 2023. Up until recently, my monthly automatic payment was stable and consistent at $25.90. Over the past three months, my billing has become entirely chaot
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Customer Service
Need help with MW4 beta code
I forgot to copy my code for the early access beta and when I tried to go back to grab the code, the link was no longer available. It wasn’t in my recent redeemed and I signed in and out of my account.
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Customer Service
Request to Waive $100 Technician Recovery Fee Due to Building Infrastructure Issue
I’d like to dispute a $100 Technician Recovery Fee from a recent technician visit. The technician determined that the issue was not caused by my Xfinity Gateway, customer-owned equipment, or in-home wiring. He explained that the issue appeared to be related to the building’s infrastructure/network c
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Billing
Gigabit Diamond Member - In-App Test Flags "Fair" Coverage (No 4K/PS5 Support) - Store & Phone Reps Denying WiFi Boost Guarantee
Hi, I am writing this post hoping a corporate digital care specialist can help resolve a highly disappointing loop I've been stuck in with my account hardware. I am a long-term Diamond-tier customer on a premium Gigabit speed plan, using a rented XB8 Gateway. The gateway performs beautifully at the
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Customer Service
Hey there, donsig! We appreciate you taking the time to post on our XFINITY Community forum with your recent experience regarding your service issue and appointment concerns. Our team is here to ensure all your issues are fully addressed and resolved
Xfinity problems
1- Local Xfinity store cannot fix anything to solve except a technician. 2- To get a technician, you will have to wait for 6-8 DAYS to get it fixed. 3- Meanwhile, you still have to pay the bill. I am still waiting for the appointment in day 6. Maybe tomorrow......
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Router connection to internet drops constantly
Internet connection has been dropping continuously for the last 10 days. Xfinity outage map showed an outage at my home but no where else in my area. Tried multiple recommendations to resolve the issue. Went to Verizon store last Monday and received a replacement shrink-wrapped (not in a box as expe
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Your Home Network
user_201bux Thanks for reaching out about the app not working after a recent network upgrade in the area. To confirm is it the Xfinity app, the Xfinity Stream app, or both having the issue?
App not working
App is not working across multiple platforms. In Scituate, Ma, they did a ‘network upgrade’ in the area and app has failed to work since. I have rebooted, signed out and back in - not working on Roku or apple products. please fix.
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Bill does not reflect recent promotion
I had talked to an agent to get the promotion before my yearly one expires. just got a bill for $95. Please let me talk to someone to get this resolved.
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Billing
user_7cq0uj Thanks for reaching out to us about your recent order for service, and concern with device shipping. I would be happy to review your order, and see the current status of device shipping for you! I'll need some personal account information
No Shipment Email
I ordered an internet plan last Tuesday and the confirmation email says that I will receive a separate email when equipment has been shipped. Still no email so far. How can I check when the equipment will arrive?
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We don't have a way to reset the ordering process on the site, I apologize. You may be able to get around this by clearing the cache and cookies in your browser, or accessing the site in incognito mode.We can't guarantee that the promotion would say
Unable to verify identity when adding included Xfinity Mobile line
I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but
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user_06b049, Hi there! Thank you for taking the time to share your feedback, and we're so glad to hear you're enjoying the Xfinity Rewards program and getting value from your Diamond status benefits. We appreciate you keeping an eye on the recent "10
XfinityGabriel
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10 days of rewards
Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar
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