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URGENT: Requesting Tier 3 Server Rollback for Mass Email Deletion (CSA/Tech Support Discrepancies)
Account Verification Note: I am the primary account holder. I can provide my account details via private message to an Official Employee. Issue Summary: Today, an accidental mass deletion occurred, clearing thousands of critical emails from my Inbox. I contacted the Customer Security Assurance (CSA)
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Good afternoon user_50f16c. I definitely understand email is very important. I will be happy to assist you further with your concern. I do have a couple of questions first to better understand the situation. Are you experiencing issues with accessing
Is the upgrade to Yahoo required? If I decline the upgrade will comcast Xfinity still support my comcast email?
I've tried on different days to find the answer from the AI Assistants/chatbots but they don't know the answer so I go round and round with them. I would love a real person to ask this to but I am hoping you can provide the answer. I would prefer remaining with comcast/xfinity. But want to be assure
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Hello user_2be9ls 👋 Thank you for coming to our community to share your recent experience in speaking with our support teams. We always want nothing more that to be as transparent as possible when it comes to your services and costs, so I'm sorry fo
Please honor rate from 2 recorded calls - 8/18/26 and 8/27/26
Hello, please honor the rate promised. Please review 2 recorded calls, first 8-18-26 I spoke with Mark who assured me I would get the 5 years at $50 per month, "I assure you, you will get this deal". I just needed to call back in a couple weeks. I then called on 8/27/2026 and spoke to Ryan - "I will
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Hello user_d6b2dn! Thanks for stopping by our community with your concerns 👍 I know how crucial it is to ensure your email address is unchanged, and rest assured we are not looking to take that away from you even with the recent Yahoo email transiti
Do not want to switch to Yahoo [Edited]
i do not want to switch to yahoo for my email\ [Title Edited: "Personal Information - Email Address"]
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My Rewards membership changed from Diamond to Gold?
I know I was a Diamond member as recently as August 23rd based on emails and notices that I received. Lately, I noticed my membership is only showing as Gold. I have not changed any services or moved recently. I read that a system change caused this for many members. Is there a way that my Diamond c
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Customer Service
I truly believe it's an inside job. No doubt, sadly. I am so over this company, I could spit! This has been happening to me since June of 2026. And like you, I am ready to just cancel altogether. Both mobile and internet payments have been paid i
Sequium Debt Collection
I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm
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@XfinityOrlandoM Thank you for responding! I really appreciate it. I completely understand that occasional outages can happen and that your technicians work to restore service as quickly as possible. My bigger concern is that this is now the secon
Repeated Internet Outages Affecting Our Children’s Online School — Looking for Help
We’ve been Xfinity customers since 2020 and have relied on our service for years. Unfortunately, this is now the second week in a row that our internet has gone out during the school day, and I’m starting to get nervous about what this could mean for the rest of the school year. Our children attend
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Repeated Internet Outages Affecting Our Children’s Online School — Looking for Help
We’ve been Xfinity customers since 2020 and have relied on our service for years. Unfortunately, this is now the second week in a row that our internet has gone out during the school day, and I’m starting to get nervous about what this could mean for the rest of the school year. Our children attend
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Customer Service
Apologies, @user_7bugfs. I don't see any recent (previous) DMs from you, but we are more than happy to try! I see your new direct message, and will reply to it shortly.
Sunday Ticket redemption
Is anyone else struggling to redeem NFL Sunday Ticket? I go to add the service and my app says it’s 0 then my computer says it’s $240 but it is not letting me redeem the purchase. It says it is added to my cart, but it is not allowing me to checkout with it. Then it won’t let me remove the service t
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user_2j49f0 Thanks for reaching out to us here on Forums about recent damage done to your yard due to work in the area. You have come to the right place to put in a damage claim for you, and we are happy to help. Can you send us a direct message with
Why was my lawn damaged during a xfinity service
My lawn was damaged by xfinity service trucks. I did not request the service or approve the service. The area where the trucks damaged my lawn is not an easement and is private property. The service team did not ask me if they could drive on my lawn. What they did not realize is they drove over a dr
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Greetings @user_2ndla8,Thank you for taking the time to share your recent experience with us. We always appreciate this kind of feedback as it shapes the future of our customer experience. Could you tell us a little more about why you are disagreeing
agent told me i was charged for agent assistance
when i disagreed and asked for manager. she transferred me back in q. waited 54 minutes. explained everything again. that person put me on hold. transferred me back in w. then line hung up. service is just awful
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Hello Honey_Sun, and thank you for coming to our community to share your recent experience in attempting to get setup with that new Xfinity Mobile iPad! What you outlined is far from the experience we want you to have, and we'd love to help with any
iPad never came
I went into the store to see if I could purchase an iPad. the iPad was not in stock so they told me to order it with them and it will come by FedEx in two days. as I’m sitting at work I received a notification stating “ Customer refused package” in Austell, Ga. Mind you, I am located in Atlanta, Geo
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Xfinity-provided USPS label — $700 iPhone missing for months, multiple cases closed without resolution
I am hoping someone from Xfinity’s corporate support team can finally help resolve this. Several months ago, I returned an iPhone worth approximately $700 using the prepaid USPS return label provided by Xfinity. I followed Xfinity’s return instructions exactly. I did not choose the carrier, purchase
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Devices
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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Home Phone Features
Repeated Internet Outages – Request for Account Review and Escalation
I am requesting a formal review of the repeated Internet service interruptions affecting my account. I work from home and reliable Internet service is essential for my employment. Over approximately the last month, I have experienced multiple interruptions, several lasting approximately 3–4 hours or
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Your Home Network
Hey there user_q79y42 👋 I appreciate you coming to our community to share your recent experiences, and you're in the right place for help from here! We infinitely appreciate the years you've spent with us, so we want to help make things right any wa
Complaint
How do I submit a formal complaint? I have a phone from years ago I purchased through Xfinity. It is still sim locked despite being paid off. I have tried since Sunday to get this issue resolved. I’ve talked to multiple agents, some which REFUSED to connect me with a supervisor. I was finally able t
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Intermittent total packet loss since recent line work, three 22+ second outages in 10 minutes
Since an outage at my address in early September and the line work that followed, my connection has had repeated short dropouts. Video calls freeze and drop, and general browsing is slower. Service was stable before the outage. I ran a 10 minute test on 2026-09-10 (11:16:57 to 11:27:01 PDT) pinging
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Your Home Network
You have to be freaking kidding me. This is freaking ridiculous. You expect other people to go through other people's posts to find freaking answers?
when I call certain numbers it comes out as spam
1) certain numbers that I call, dont go through without a message stating spam call 2) if it goes through some numbers report to me, that it says spam in front of my number
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user_u4crf0 Hi there! Thanks for reaching out and for letting us know about your experience with the recent change to your due date. Do you see the new due date online?
Due date to change
I called Xfinity last month and this month trying to change my due date. No assistance. Xfinity needs to hire people from the United States of America.
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Good evening user_sdx8wi. I can understand wanting to have a little more information surrounding the message about your device. We do send out messages proactively to customers when they have older equipment to ensure the equipment does get updated b
XfinityJon
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why does my device need to be updated
I received a messge saying my device needs to be updated, and you'll send a new one. Why? There is absolutely no explanation. How do I know if this is an upgrade and not a downgrade? Why do I think that once I get it, you'll tell me I need to pay more for my XFinity account?
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