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International Roaming HELP :(
Hello Xfinity Team, I’m posting here hoping to be guided to the right place for help. During a recent international trip, I made an honest mistake and forgot to activate the $10/day international roaming option on my line. As a result, I was charged over $1,000 in roaming fees, which I completely un
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Plan
My wifi router reboots frequently and seems to be unusually hot. It is in a good ventilated area. I need a new wifi router.
Lately, I am very annoyed due to the loss of internet connectivity frequently. It happens very often where I can see the router rebooting itself!! When I manually reset recently, I noticed that the router top and sides were unusually hot to touch!!! I have never seen such a thing? I am so annoyed th
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Your Home Network
Internet Outage List Request
I need to access a list of recent outages in my area over the last month so that I can provide proof of these outages
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Customer Service
Request for Billing Review
I am writing to request a review and adjustment of my Xfinity account billing. I have been a loyal Comcast Xfinity customer since 2014, and over the past year my monthly bill has consistently been significantly higher than expected, ranging from: August: $142.16 September: $152.16 October: $161.38 N
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Billing
@user_chicagoguy I can help with your speed concerns. I have some questions to ask, so we can resolve your concerns. Can you tell me more about your connection setup? Do you have a separate router? Do you rent our modem or own your own? Have y
Internet speed
I just switched to Xfinity and my installation was done yesterday. I am supposed to be receiving 1.2 gig in download speeds and am only getting 485 mbps max on speed tests. Xfinity says that everything looks good on their end as far as the speed. With my old provider, my Speedtest results always sho
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Hello user_r3xv98 thanks so much for taking the time to reach out and share your experience here via our Xfinity Forums! On this home testing that you've done, are you seeing any drops in connection at certain points of the network routing? You're mo
Sporadic outages during day lasting 1 to 5 minutes
We've had very stable service for 6 months and recently we are experiencing outages that can last up to 5 minutes. I have a IP sniffer active on my Mac Book which pings the Gateway, Xfinity internet and google. Documented the outages. Have checked the co-axil connection at gateway and rebooted it to
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Correct a service error in a recent change to my TV channel coverage.
Hello, During a recent TV package change, I explicitly requested that Turner Classic Movies (TCM) remain on my account. TCM was removed in error. I am not requesting a new channel or add-on — this is a correction of a service mistake. Please restore TCM to my lineup under the same terms as before, o
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Customer Service
user_lfc5nr Thanks for reaching out about a recent change to your billing. I would be happy to review the account, and see what caused the increase. Happy to help save you all I can as well! Can you send us a direct message with your full name, name
My Bill
I just have noticed that you took way too much out of my account and I didn’t authorize it my bill used to be 43 every month and now all of a sudden it jumped up to 180 something dollars come on now I’m out of fixing income. I can’t afford this. Maybe you want me to go somewhere else for Service
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user_85uwl7 Thanks for reaching out about a recent update message you got that may be a scam message. I would be happy to review the account to confirm if that was something we may have sent. Can you send us a direct message with your full name
Erroneous or fraudulent billing text
Your automatic payment of $312.31 to Xfinity has processed - thank you. Review bill details here: https://t.xfin.me/F9DE5DA TxtHelpOrStop Msg&DataRatesMayApply I received the above text this morning. It appears to be either erroneous or fraudulent. I’d like it evaluated to be sure my account is not
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Repeated T3 Timeouts Every ~50 Minutes After Two Tech Visits
Hi there, I’m hoping to get some help with an issue that’s still happening after two technician visits. I’m continuing to see “No Ranging Response received – T3 time-out” errors, and they occur on a very regular interval of about every ~50 minutes. Here are a few recent examples from 12/21: 20:58:12
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Your Home Network
Greetings @user_a7bfp2, thank you for sharing your recent experience with us. Our technicians work very hard to make it to all designated appointments, but we do understand emergencies may arise. I do wish there had been much better communication thr
Internet Service
Called Xfinity regarding slow speed on internet. I need a new modem since they told me the one I have is old and needs to be updated. Customer Service gave me an appointment on Saturday December 20 between 10:00-12:00. I received many confirmations texts. After waiting I called to see where the tech
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I’m apologizing for my recent language. It’s really hard to speak about Xfinity without being angry with a side of disappointment. I STILL HAVE NOT RECEIVED MY $100 for that AWFUL PROMOTION AND LIE. I want hbomax but I changed my mind yesterday bc th
Xfinity Now Program vs the Regular Xfinity (Support and Issues) [Edit]
B.C. as soon as I got the [Edited: "Language"]phone, the customer representative couldn't do her job and activate the number, so she asked me to change my number. Me, trying to be kind to this [Edited: "Language"], I did! Do you know how hard it is to change your number after having it for all those
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fraud
Warning: Sophisticated Xfinity Impersonation Scam Using Gift Cards — Seeking Advice I’m sharing this both as a warning and to ask for advice from others who may have experienced something similar. I received a voicemail offering a 50% discount on my Xfinity plan and called back the number provided.
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Sign-In and Account Management
Greetings, user_9su4in! I hope your weekend is going well. We appreciate you posting on our XFINITY Community forum. You may check if you have DVR Lite by reviewing the information below. -Log in to your XFINITY app/website and go to Billing, then Bi
Stream App Not Showing All DVR Recordings
Hi, I'm having an issue with my DVR recordings not appearing correctly in the Xfinity Stream app. Previously, all recordings were showing as expected, but after some recent account adjustments, most of them have disappeared from the app. My DVR currently shows 139 recordings and is about 80% full. H
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Hello @MistyKM Sorry to hear about the recent service interruptions impacting your area. If this issue is still ongoing we would be happy to take a look into the account and the area to see if we can see what is going on. If you could please send us
Ongoing Internet Outages in My Neighborhood * Request for Resolution
Dear Xfinity Customer Support, I am writing to formally lodge a complaint regarding the ongoing internet outages in my neighborhood. For the past five consecutive days, service has been unreliable—dropping repeatedly, running extremely slow when it is up, and failing to stay fixed despite repeated a
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mobile trade-in credit - Escalation
Hello I am a mobile customer who traded-in my phone for $1100 in credits in a recent promotion. The phone have been received and accepted by Xfinity per the emails i received, but no credit was received. Support agent just reassure falsely to wait a month before seeing any credit. I had sent two oth
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Devices
Good morning, @user_7ljhix! We've been checking in with you periodically over DM, but I haven't heard from you recently, so I wanted to stop by and leave a public comment for the sake of the community (and so that maybe tagging your username would se
New construction - cable appears to be connected, but support says construction is still required
Hello, I have a new construction home that needs internet service. I see a coax cable running from my basement, out of the house, and running up the power pole. I believe that means I'm connected to the network, and Comcast just needs to get my address into the system. I have attached 2 pictures bel
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Greetings, user_sf2eq1! We appreciate you taking the time to post on our XFINITY Community forum with your important concerns regarding your recent experience. I can understand where your distress may be coming from as I would feel exactly the same.
Xfinity Survey Scam - Internal Employees manipulating Survey Scores by lying to customers.
I've been having internet connectivity issues for the past couple of weeks. I've had 2 technicians out to my house already and need another one to come out because I'm still having issues (Xfinity can see the problems on their end when I call in). Today (Sunday at 10:11 AM) I called in and scheduled
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Greetings, @user_pwm03y! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these recent changes to your service package. You have definitely come to the r
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My plan changed and increased without my authorization!
Yesterday afternoon (Dec 22nd, 5:19 pm EST) I received an Xfinity email that my plan's cost increased from $63/month to $103/month! I contacted Xfinity billing after and a representative told me that I had changed my plan. I have NO record of changing my plan. The only conversation I have had with X
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