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I hate to hear about your recent billing concerns, however I will be happy to assist. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign
Unauthorized Mobile Care Charges
@Xfinity Support To Xfinity Mobile Support, I am writing to formally dispute unauthorized charges on my account and to demand immediate action. On March 30, 2026, Xfinity Mobile Care was added to two Apple Watches on my account ($15/month per watch, totaling $30/month) WITHOUT MY AUTHORIZATION OR CO
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I have been the victim of an xfinity scam that included Xfinity allowing someone to allow an unauthorized phone purchase on my account with insurance and an added line. When I immediately called Xfinity about receiving a phone I did not order, they t
Xfinity Apple Gift Card Promotion Scam
On 9/16/26, an "Xfinity agent" called to inform that 50% discount on our acct was expiring . He gave the account holder name, the last payment amount and the last 4 digits of the credit card on the account. “Agent Travis” offered a 3-yr $60/month promotion that required 1-year prepayment that was un
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Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency
I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I consistently received approximately 40 Mbps upload. Since the upgrade, my upload speed has consistently been approximately 20 Mbps, regardless of the time of day. I recently ran Waveform's Bufferbloat test and foun
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Your Home Network
I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
Xfinity App not allowing to fast forward
When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?
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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
rewind and fast forward on DVR
I used to be able to rewind and fast forward (already recorded portions) on DVR while recording live TV on Streaming App. on Smart TV Now when I try to do so it goes back to the beginning of the show. Sources tell me this is a known Xfinity issue. Despite Topic below this is not about the website.
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I posted 5 weeks ago about this issue. There are many other posts like it. I think we deserve an honest, transparent explanation about what is being done to fix it. Please do not ask for direct messaging or to request a service appointment. If the is
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Low hanging wire/removal
Hi - I previously had service with you, but I disconnected it a few years ago. Is the wire, however, remained and is now hanging very low across my driveway due to a recent windstorm. I would like to schedule a time to have someone come and remove the cable that runs from the pole to my house, as I
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Customer Service
Xfinity unable to move mobile line
I had 3 mobile lines attached to my original Xfinity account where I also previously received Wi-Fi services, and then after 2 moves, ended up with just the mobile lines on my old account and Wi-Fi services associated with my current address on a new account. I have been DESPERATELY trying to get my
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Plan
Asyd Have there by chance been any recent interruptions in the area? Or planned maintenance? You would see an alert in your Xfinity app when you log in, letting you know of upcoming downtime. If there has been work in the area or an interruption, the
High jitter / Latency issues while playing FPS games online – Issue STILL Unresolved
Previous Thread Reference: https://forums.xfinity.com/conversations/your-home-network/high-jitter-latency-issues-while-playing-gps-games-online/6a4871dddae4694352d4de78?commentId=6a60159ae768fbe2863dc254&replyId=6a635f70b3ed1847a0fc706a Updating my previous comment regarding the recommended network
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CLReit That is not the experience we want any customer to have when reaching out for help. I know when a bill is not what is expected, it is a cause to reach out, and we appreciate the chance to help. Getting charged twice is an odd one since most of
Horrible Customer Service
Horrible service. I've been charged twice and none of your incompetent agents will help. The last one I got kept giving me dead air that I kept thinking he hung up on me. I keep getting the run around with no help. God I hate Xfinity. Then I got an email from Akash [Edited: "Personal Information”] w
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Good morning @user_15jev0 I completely understand your frustration and I appreciate you taking the time to reach out to us via social media. This isn’t the type of service experience we want for any of our customers. Our team can review the ac
Worst Customer Service Ever
I have never in my entire life dealt with a company that simply doesn’t support their customers in a professional manner. I have been going in circles with well over 30 Reps over the last 3 weeks and countless hours on the phone. It’s all documented with names and time spent. Started with an alleged
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Yes, that's quite recent. So, you can pretty much use Expert all the time as long as you watch the non-RealTime 4K channels for Atmos.
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Greetings, user_dd6g7i! Thanks for reaching out regarding your recent online location issue with third party services and apps. That is correct with the following statement from BruceW. Please let us know when you have reviewed this information and i
Wrong city on WiFi and internet
When I sign in it always shows I live in Chicago, Illinois but I actually live in Michigan...This causes a probem when I need to say where I live on a app. It picks up Chicago as my home city. On the Michigan Lottery app. I cannot use it because It says I don't live in Michigan so it won't let me pl
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Xfinity Mobile signup correction—request for executive review
I’m requesting a one-time executive review of a recent Xfinity Mobile purchase. I purchased an iPhone 18 Pro with an iPhone 15 Pro trade-in, but accidentally selected Mobile Select instead of Mobile Plus. I still have the 15 Pro and have not submitted it. I contacted support to correct the plan sele
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Billing
user_5x68hy Thank you truly for bringing your recent experience to our attention. We will forward this information for further review to continue improving our user experience with our platforms and notification updates regarding service interruption
Outage or just my house.
“I have a confirmed network-damage outage at my address. The Xfinity app says repair is in progress with an estimated restoration of 10:07 PM tonight. I don’t need a technician appointment — I want to know whether this is a neighborhood outage and whether there is any additional information about th
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Hi @user_zmliwb,Thanks for taking the time to share your recent experience. There are definitely some pieces of the puzzle that I would like to put together here for you. To do so, we'll need to gather some additional information via our secure direc
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Terrible Customer Service
I've been with Xfinity for 4-5 years now. About a week ago, I called in to correct a billing issue. The agent offered me a new discounted plan that just required me to add a mobile line at no extra cost, and my internet price would be $14 cheaper. Then all of a sudden, this morning I wake up to emai
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