Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.5K)
I contacted Xfinity Direct Message Support and was given this response which is something totally different than I was told by the other multiple agents I have spoke with since last Sunday. So what is truth? What is "misinformation"? Why do the agent
Account Problem-Awful service
We have been w xfinity for close to 17 years. We got behind on our bill due to spouse being out of work. Last Sat-4/4 I chatted w agent whom I asked if it was ok to change my payment arrangements to 4/8. He said yes and supposedly changed it. I confirmed the card he set it up and confirmed that my s
Question
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
Question
•
X1
Scripps service interruption
This isn't a question. I know why service has been interrupted "according to Xfinity," and I know why according to Scripps. Bottom line: Xfinity is more concerned with their own bottom line than in taking care of their customers. We've lost premium channels that were part of our standard package to
Question
•
Channels and Programming
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
Question
•
Customer Service
Hello, @user_ypfo6u. It is incredibly frustrating when a setup that has worked for decades suddenly stops communicating, especially when you are being met with "incorrect password" errors despite knowing your credentials are correct. The "Comcast mov
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
Question
Hello, @user_0ndy46 thank you for reaching out over Xfinity Forums. I completely understand the concern when there is an unexpected increase on your bill, if I was in your shoes I'd be reaching out as well. All monthly charges should be broken down,
Extra charge
Hello my monthly mobile from $45 jumped to $75 without any explanation like what is going on why Xfinity charges you extra and everybody talks about it is this scam?? And when you call super super rude customer service help you.
Question
It wasn't recent. I complained last December when this started. In the ensuing months I have made the additional contacts. In my 2 years with xfinity, not one thing has ever been fixed and obviously never will be.
Still not updating TV shows descriptions in the guide
I complained yet again to Accessibility because yesterday there were 5 shows that did not have a description. They said they would "mark it in my file." We all know that means nothing will be done. They refused to escalate to get the issue fixed. I emailed back demanding they escalate. Now they refu
Question
@user_goq1xq - We show no record of a recent DM, so if you don't mind attempting the steps I provided above, I'd be happy to look into whatever I can find on your account regarding those other communication attempts.
Still not updating TV shows descriptions in the guide
I complained yet again to Accessibility because yesterday there were 5 shows that did not have a description. They said they would "mark it in my file." We all know that means nothing will be done. They refused to escalate to get the issue fixed. I emailed back demanding they escalate. Now they refu
Question
Reps and supervisors do not care to help
To whom it may concern, I am writing to document a series of ongoing technical issues and unsatisfactory service experiences I have encountered since January. Technical Background: I currently pay for a 1300 Mbps plan. While I understand that wireless speeds will not reach the full capacity of a w
Question
•
Customer Service
user_oqkgj5 Thank you for letting us know you also have questions about our Payout Promotion. Our Payout promotion is a great option, and I have helped a few customers take advantage of it when it was available. The offer hasn't been available
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
Question
Hello. user_p1506k. Thank you so much for sharing your feedback and for joining us here on the subreddit. I’m really sorry to hear about your experience—this isn’t what we want for any of our customers, and we truly appreciate
Beware of Xfinity Randomly adding services to your bill
I remember paying around $48 per month for my internet which was do able. In the last few months, my bill had randomly tripled. I had thought it was late fees after not paying for some time due to some financial issues, however when looking further I noticed that they added Xfinity home phone which
Question
Cable pedestal in yard is smashed
The cable pedestal is next to the neighbors driveway. We reported it previously a year ago and two service people showed up and told us there would be a replacement in a couple weeks. It is now months later and no one from Xfinity has any record of the repair they claimed would happen. can anyone te
Question
•
Customer Service
Packet loss central NJ in Apex Legends
Hello, I am in central New Jersey having packet loss from playing apex legends. It only occurs in ranked lobbies where there is DDOS protection for the servers. I have tried different modems, using a vpn, different cable, different PC, restart modem, having a Xfinity come to my home and they replace
Question
•
Your Home Network
Any resolution? I am having the exact issue, albeit on US-East servers. The EA/Apex forums are filled with similar posts and Xfinity is named in a lot of them.
Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
Question
Peacock subscription not registering when I activate due to moving
Hello, I have been unable to access my Peacock premium across multiple devices due to a recent move. It is only actively working on the Xfinity flex box and won’t work on any other device such as a phones or other TVs in the household.
Question
•
Non-X1 Service
Check status of tkt filed Mar.6
I believe the tkt # I’m inquiring about was filed on Mar. 6, 2026. [Edited: "Personal Information"] regarding $ 85/mo charges from June 2022 to March 2026. No recent updates. Please inform me of status and my options going forward. [Edited: "Personal Information"]
Question
•
Customer Service
I am having the same issue. I have spent many days / hours with support. Most recent ticket was CR253284726. It is clear that ESPN app does not link to Xfinity. It does say on Xfinity that my ESPN Unlimited is active but I cannot get ESPN+. Not sure
ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
Question
Repeated WAN Interface Drops at Fixed Intervals
Hello, I’m experiencing consistent WAN connectivity drops that appear to follow a timed interval pattern, and I’m requesting escalation to a network or infrastructure-level technician for further investigation. Summary of the issue: My connection drops at predictable intervals (previously around :11
Question
•
Your Home Network
Good afternoon @user_mryq4e, and thank you for reaching out to us on our Community Forums regarding your recent rate increase. We’d be happy to review your account to identify what caused the change and explore any available promotions that may
XfinityAlyssaA
commented
9 hours ago
to the conversation:
0
0
Internet rate increased from 30 to 90
Please help. My Internet rate increased from 30 to 90
Question