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Service issues and channel loss concern
I am writing to express my frustration and disappointment regarding recent issues with my service. First, I am extremely unhappy about the loss of channels due to the deal that has apparently fallen through. These are channels I have been accustomed to watching, and their sudden removal without a sa
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Customer Service
I was overcharged for 2 years for a service I DID NOT AUTHORIZE
As recent as today I talked to the 5th agent/supervisor concerning going into my bank account at least 3 times to withdraw unauthorized funds resulting in 2 returned check fees (that were immediately credited back to my account) and right after this happened they again tried withdrawing an unauthori
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Billing
My Zfold which I call line 1 has no problems My S21+ 5g has , both with wifi calling & wifi turned off What ever numbers I call (receiver) will show on their screen "Restricted" when they go to their log aka Recents, it will show as Privat
My line is showing as Private Caller when I call out
The problem: When I make outgoing calls, the receiving party sees "Private Caller" or "Restricted " instead of my real phone number. What I've tried: · Checked all settings on my Samsung S21 (no Caller ID options available in the phone app) · Spoke with a live agent on [DATE] who spent a long time t
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@idigsnowboarding - Thanks for sharing your similar concerns, and the latest from your end. It’s frustrating when the specific toggle you need feels like it’s playing hide-and-seek after an update. In the latest v6.0.0 redesign of the Xfi
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Hey there, Ana307! We appreciate you bringing your billing concern to our attention regarding your recent subscription cancellation. I completely understand how important it is not to be charged after removing your unwanted subscription. Rest assured
Cancelling subscription but still getting billed. I want a refund.
Hello, I’ve cancelled my subscription, returned the “box” at my local Xfinity but I was billed on the 14 of this month, (04/14/2026). I just want a refund.
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StClaireUSA, Hi there! Thanks for reaching out and for sharing these details. You’re correct: on newer Samsung devices and recent Android versions (Android 15 and 16), the menu paths I shared earlier are no longer shown the same way, especially
My line is showing as Private Caller when I call out
The problem: When I make outgoing calls, the receiving party sees "Private Caller" or "Restricted " instead of my real phone number. What I've tried: · Checked all settings on my Samsung S21 (no Caller ID options available in the phone app) · Spoke with a live agent on [DATE] who spent a long time t
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agree with the posts here. NO, we are contacting Scripps. We are xfinity customers and xfinity needs to fix this. and an honest statement about hurting your profits vs lying about our bill. for AZ, we are not getting ABC. ABC
Scripps channels gone
Since April 1, Scripps channels have been pulled. This is quite unacceptable. In my city, SLC, UT., the Fox 13 local channel is the only local channel that airs local news when I’m getting ready for work and the local channel airs the best shows at the end of the day as well. It is unacceptable that
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user_40465f, We’d be happy to further investigate the billing charge from your recent appointment. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
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Hello, @user_05td3n. Thank you for reaching out about your recent store visit. We want every experience to be a good one! We can submit feedback regarding this and also ensure your services are the perfect fit for your needs. Please send us a direct
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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billing discount
Hello, I would like to ask about my recent payment. It seems that the discounts for paperless billing or AutoPay were not applied to my bill. Could you please clarify why these discounts were not included in the payment? I have both paperless billing and AutoPay enabled on my account. Thank you in a
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Billing
user_xv5ofh Thanks for reaching out about our recent mobile upgrade we provided to all our customers, and I went ahead and provided you information in the Direct message about the upgrade as you sent us a DM already. Please be reminded that sending u
Promotional upgrade for Mobile devices to full speed at no cost!!
I have received several emails from Comcast and Xfinity that they are upgrading our mobile plan to full speed at no cost as shown below. "We've upgraded your Comcast Business Mobile plan. Your high-speed, premium data will no longer slow down based on how much premium data you use. Once your line ex
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@th340385 Okay, so it's a new issue. Have you rebooted your modem recently? This is just to ensure the XB8 has all the updates. If not, I recommend you do that first, and then retest. This will ensure the modem has all the updates.
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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Thanks for meeting us here in our community about the trouble with publishing with the Power BI Desktop while connected to our XB8, @th340385. I'm sure this can make it difficult to get your work done. We'll be happy to help. Can you tell me if Power
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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@user_5dnauv Our team can take a closer look and provide some additional assistance if you're still having speed concerns after a recent service appointment. If you could please send me a DM with your first and last name along with your full-service
Paying for 2gig service but not getting 2 gigs.
How can I get in contact with someone from Xfinity who speaks English and is not overseas. I’m paying for two gig service, but not getting it at the modem. I’ve had technicians come out, and they explained to me that they have not upgraded my system to fiber optic. All my hardware is compatible with
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Peacock activation loop error (SAME as all these other posts!)
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
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Customer Service
Hello, @user_2284al thank you for reaching out over Xfinity Forums. Working from home myself, I definitely understand the importance of having your home network up and running. We ask that multiple posts for the same issue not be posted, and is a vio
Not informed of outage/incorrectly informed
Like others on here, I have either not been informed or been incorrectly informed of Xfinity’s “planned outages.” Also like others, I was correctly signed up to receive Xfinity text notifications, and was not informed of the outage. Again, also like many others I from home and have lost income becau
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Hello, @Mr_Mike! Thanks for reaching out to us on the Xfinity forums! We are glad to hear that your recent experience has been much improved! We would like to keep this rolling for you and keep an eye on that line bury for you! Can you please send us
A change for the better?
Don't mean to jinx this but ... Many, many years ago Xfinity (then just Comcast) provided very good support. Then in the last decade or so, maybe longer, it was basically a [Edited: "Language"]. Endless menus and long, long wait times. Has this all changed recently? Had an issue with the cable line
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This has also happened to me recently. I will join your lawsuit!
user_1125
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Xfinity support added phone line, watch line without my consent
I called Xfinity for internet but somehow they added a phone line and a watch line on my mobile account without my consent. I saw order ship email one day and I called support immediately to cancel them. They said they initiated a cancellation but I still see those lines under my account and I am be
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