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We had our most recent update for our app on March 17, 2026 user_v4tcef! However, we do not have information yet on the next update. Would you like to proceed with an appointment?
peacock freezing
While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.
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TV Pixelation
Has a solution been found for the pixelation issue? I am in SE Denver and have had the problem subsequent to recent network enhancements. It occurs on HD live programs, but not on streaming apps. A new modem was installed in December. On March 4, I set up a new X1 TV box, including a new HDMI cable,
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X1
Complaint
I am writing to formally dispute recent charges applied to my account related to a service visit and sensor replacements. On02/24/2026, I contacted your chat support due to multiple sensors not functioning properly. During that interaction, the representative advised me that there was a system-wide
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Customer Service
Hello user_up458r thank you so much for taking the time to reach us here via our Xfinity Forums, and for sharing your recent experience. We understand the need for all customers, both old and new, to have the best combinations of service and value. W
Xfinity - Value as customer only when you are new, Loyalty Not rewarded
Xfinity has consistently made it where I am purchasing way more services than needed. Then of course, it is my job to remember that I will be charged double when the year is up. When you speak with customer services, they then give you the good old hokey pokey sales pitch, leaving you believe that y
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Hello, @user_551cus! Thank you for taking the time to visit our Xfinity Community Forum and for posting your billing concerns. We absolutely appreciate your loyalty! And I'd love to see what our Digital Care Team can do to help :) First, we ask that
Charges
[Edited: "Personal Information"] I have been a customer for 30 years since 1995. Not only during that 30 years did I have service at that home address, but also had service at our business that was on Central Ave, Middlebrook Pike, and Blueberry road. I was put on a 2 year plan and put in an interne
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Hi, @MacLady. Our Customer Security Assurance team, CSA posts known security alerts and phishing scams here, https://spa.xfinity.com/alerts. The team provides the domain for each email address. The steps we provided above show how to send the informa
spam
Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:
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Repeated connection drops; millions of uncorrectable errors, out-of-spec power
I've been experiencing repeated internet drops the past few days and have been monitoring my modem's signal logs. Modem: Netgear CAX30 Setup: Single coax line direct from wall to modem, no splitter Most recent signal snapshot (restarted modem ~3 hrs prior): I've already verified my coax connection a
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Your Home Network
I had this same problem in April 2024, tried everything to fix it (see prior 2024 posts), only solution was Comcast Technical Support giving me 24 month free Peacock Premium promo code. Now it's March 2026, just changed Comcast internet/phone plan (a
account is already linked to another Peacock account
Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.
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@XfinityMartyR Thank you at least for the response. It seems I am going to have to explain it yet another time. This is the problem. I have been viewing my membership site for about 10 days now. I see all sorts of other benefits that I could potenti
at my wit's end with Xfinity customer service
I've about had it with Xfinity. The instructions on how to DM Xfinity Support DO NOT WORK. I am a reasonably intelligent person who can read and understand instructions. I have been entirely unable, despite being signed in, to successfully follow their instruction on how to DM. Not that it matters.
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user_3v050m, Hi there! Thank you for taking the time to share this in such detail. I can hear how incredibly difficult and overwhelming this experience has been, and I want to acknowledge the real personal, professional, and medical impacts this pro
incompetent porting
To Xfinity Executive Leadership, I am writing to express my profound disgust and absolute outrage at the catastrophic failure of your company to perform a basic service: porting my long‑held Verizon phone number to Xfinity Mobile. What should have been a straightforward process instead became a mult
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incompetent porting
To Xfinity Executive Leadership, I am writing to express my profound disgust and absolute outrage at the catastrophic failure of your company to perform a basic service: porting my long‑held Verizon phone number to Xfinity Mobile. What should have been a straightforward process instead became a mult
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Customer Service
I believe this is the best board for these concerns. Just this morning I had to turn on my VPN on my Android phone to pull in my email. If there is a better board, please recommend it. Then do I need to copy/paste all my previous posts h
email will not load via mobile apps/outlook when on wifi - server error
I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con
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Hi there, @KJW1! Sorry to hear about the trouble. Have you attempted to update the app recently?
I have problems accessing my emails from the xfinity app
I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?
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Accepted Solution
... Until recently, my Xfinity IP gave me the correct geolocation for my location. ... Apologies if I'm telling you things you already know, but: Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is loc
IP Geolocation used to be correct...now it's showing me across the country
Hello, I am located in Northern California. Until recently, my Xfinity IP gave me the correct geolocation for my location. Then, I started seeing Google Searches, and other websites that automatically geolocate you, showing me in "Virginia." I initially thought it was just Google giving an error, bu
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Accepted Solution
IP Geolocation used to be correct...now it's showing me across the country
Hello, I am located in Northern California. Until recently, my Xfinity IP gave me the correct geolocation for my location. Then, I started seeing Google Searches, and other websites that automatically geolocate you, showing me in "Virginia." I initially thought it was just Google giving an error, bu
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Your Home Network
Hi @user_73lnwe , We completely understand how frustrating it can be to discover that channels are missing—we want you to have the best possible experience with NOWTV. To help you identify which channels should be included with your service, pl
tv channels in popular tv package
where can I find the channel listing for the 125 channels package
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Now TV Added Without My Consent - I have been charged $15 extra for since December, 2025 - I would like to cancel and get a refund
I noticed additional $15 in my automatically paid bill going back to December, 2025. I was lucky I noticed it. XFinity, without my consent or awareness, had added "Now TV" which I don't even know what it is, to my service. There seems to be a pattern here as I am not the first person to have this is
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Customer Service
Good morning @user_8hu7ya, and thanks for taking the time to post here today. We appreciate you replacing the cover on that pedestal after your recent storm. Are you having any service issues?
report storm damage
My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.
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Debt collection
I have been helped by many agents telling me that they have updated xyz when it came to a bill that I got after canceling the service and returning the equipment and I have been trying to get that bill resolved for awhile now. When I cancelled the agent told me I would not get charged an early termi
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Billing
Hi user_z3y7u6! Thanks for taking the time to visit our Xfinity Forum letting us know about the inconsistencies you've experienced with the recent changes made to your account. Your loyalty means everything to us, and we truly value you being and Xfi
XfinityAmira
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RE: Support issue along with very inadequate customer service.
I can’t believe what happen to me! 35 years with comcast and this is what they tell me. Talking to customer support and escalated it to a supervisor they said the wrong thing to me! First they tell me I need to change My plan then they tell me I need to get rid of my land line. Then they tell me I w
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