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Xfinity Galaxy S20 still carrier locked and requesting Network Unlock Code
I have a 2020 Samsung Galaxy S20 that originally came from Xfinity Mobile. The phone works normally with an Xfinity physical SIM. However, when I insert a known-working US Mobile SIM, the handset immediately displays: “Network lock. Enter network unlock code. Your phone isn’t allowed to use this SIM
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Devices
Good afternoon @devinelizabethshoemaker, and thank you for taking the time to post your recent experience with trying to get a screen repaired on a mobile device. Our team can review your account to see what options we have to assist in getting that
Formal Escalation: Unacceptable Xfinity Mobile Care Options for Broken Screen
I am writing to formally escalate a major issue regarding my Xfinity Mobile Care protection plans. I have been paying $15/month per line for about three years on two of our lines and have never filed a single claim. The primary reason we signed up for this care plan was Xfinity's explicit promise of
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Unable to redeem Peacock benefit
Seeing that my Xfinity account had recently crossed over into the Platinum tier, I figured I'd go about redeeming the Peacock Premium benefit I'm now eligible for. Xfinity's membership benefits page prominently lists 'Peacock Premium, on us' as a benefit offered to Platinum and Diamond tier members.
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Customer Service
What is the SLA from Xfinity on responding to forum posts?
Mobile Line Disconnected was added back by Xfinity without me asking
How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again? Thanks!
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Breach of Promised Account Credit & Improper Late Fee Assessment
In July 2026, my area experienced multiple days of intermittent outages due to cable upgrades, disrupting online teaching and work-from-home schedules. On a recorded call on July 26, Xfinity agreed to issue a full 1-month bill credit (approx. $330). On August 29, 2026, I called Xfinity to check on t
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Billing
@XfinityBillie I am attempting to watch the “To Go” local channels while away from the service address, which had been working fine prior to the recent error. The below comments from cryan1970 summarize the issue well. Based on the other comments,
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
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Greetings, @user_1kzguu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this payment inquiry. You have definitely come to the right place for assistanc
About my Internet
I want to know if I can pay 20 dollars to get the Internet back on until the 1st
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user_izmsvc Hi there! Thanks for using our Forums and for taking the time out of your day to contact us! You came to the right place for help and we are here to see what is going on with the recent change. To get started can I get your name and addre
tried to change internet service but it did not complete
My account says: "There’s a pending order on your account You can make changes to this order, but not all options are available to modify pending orders." The order was made on August 30th, and it's now September 23rd. Can you help me close?
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As the OP, here's a follow-up in case it helps others: I received an invitation to direct message Xfinity. While it took multiple attempts over more than a week and needed to be escalated a couple of levels, the Xfinity employees were able to correc
Cannot Access Xfinity Voice Features
I am unable to access the Xfinity Voice page (containing settings, voicemails, call history, voice forwarding, etc.) on either the web browser portal or on the Xfinity App, nor have I been able to do so for at least a month. I receive the following screen when I try to access the Voice page: Xfinity
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user_9ra25g Hello, and thank you for reaching out via our Xfinity Community Forums. First, I hope your dad is doing better and wish him all the best in his recovery. I can understand your concern, especially if you've noticed slower speeds since work
Slower internet
You guys come out to my neighborhood a week or two ago and shut off the internet I think twice and was doing some work on this area and ever since then I have had slower internet. I just now am getting time to contact you guys because my dad has been in hospital.
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Formal complaint regarding misrepresentation by Xfinity Mobile representative and refusal to honor trade in agreement
To Whom It May Concern, I am submitting this formal complaint regarding a serious issue involving my recent phone upgrade and the inaccurate information provided by a Xfinity Mobile representative. I upgraded from an iPhone 17 Pro Max to a new iPhone 18 Pro Max under a trade-in promotion. Prior to c
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Customer Service
@user_jy6nxj That is the problem Sir, no one is responsible I never said no one was responsible. I said that our employees have to cover those forums with all the customers they have there as well as all the customers here, and to please be patie
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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Collections notice for fraudulent charge
Back in June, someone used my Xfinity account to set up Xfinity mobile service. I was never at risk for the scammers stealing my money, because they used a card that is in no way connected to me. I called customer support, they disconnected the lines, and then received a voicemail saying the ticket
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Billing
I am writing to express my strong dissatisfaction with the handling of my recent support request.The first ticket for this issue was logged on 24 August, yet it remains completely unaddressed. There appears to be a total lack of accountability and tr
Send an email with formal complaint about pot customer service
Dear Xfinity Customer Support Team, I am writing to formally request immediate attention regarding a neglected service line at my property following a recent installation over 30 days ago. I am frustrated by the lack of customer support. This is a formal written complaint that I am sending in due to
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jr6684 Hey there! Thanks for using our Forums and we are here happy to work with you on this recent order. We are here to look into this and make sure we get this right. Please send your name and address via DM to get started. To send a "Direct
Changing service
I am contacting you regarding a pending order that glitched and timed out during checkout this morning. The order number is 331090125481458015. Because the screen froze, the system generated this pending order with the wrong device locked into my cart. I never got the chance to select my intended tr
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67% rate increase while AT&T offers cheaper & faster service
I have consistently had Xfinity internet service for 29 years. My most recent rate was $45 for 300 Mbps, and the proposed $75 rate is a 67% increase. AT&T offers 500 Mbps for $50 in my neighborhood. I would prefer to remain with Xfinity, but I need an internet-only plan of at least 300 Mbps at a rec
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Billing
user_nkzkpj Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about your recent experience with the installation and our team is here happy to work together to make this right. Since we wi
Why can't Xfinity show appreciation to long-term customers (close to 40 years)
I decided to upgrade my service to now include wifi/internet and phone. I put in the initial request on August 16 -- had to wait about 3 weeks before the Tech could come and install. The Tech comes but did not have the proper equipment to do the job -- said the order was written up wrong. Called cus
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user_cb0372 Hello, and thank you for reaching out through our Xfinity Community Forums. I can understand how frustrating it would be to have your internet restored but still be without phone service. I'd be happy to take a closer look and see what op
I need a tech
My voice has no dial tone. You fixed my internet but not my voice. It’s disconnected at the pole.
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Recent outagaes
I need to get a detailed list of all recent outages. There has been way too many outages for the amount of money i’m paying for service. For a while, it was happening almost every day for a few weeks. It’s very hard to get work done when I work from home and have no Internet service. I need to speak
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Customer Service
@user_3da56d Thank you for taking the time leave us with some feedback on your recent experience. We would strongly recommend providing that feedback through our form as it will go to the appropriate teams that can make changes to make that a better
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Wow…..AI now trained to “LIE”
I called Xfinity this morning to resolve an internet issue and had a very unsettling experience with the representative I spoke with. The long pauses, glitches in the voice, and robotic responses made it sound very much like I was speaking with AI. I directly asked, “Are you human?” and the response
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