Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (10K)
Hello @user_4m8w2n, and thank you for reaching out here on our Xfinity Community forums. I understand wanting your Favorites back when that’s how you normally use the guide. The recent Xfinity Stream update for Samsung TVs changed the layout, m
lodge a complaint about Favorites being removed
To Xfinity Support / Product Management,I am writing to express my strong frustration and formal complaint regarding the recent update to the Xfinity Stream app on my Samsung Smart TV.With this latest update, the ability to filter the Live TV Guide by "Favorite Channels" has been completely removed,
Question
Thank you for using the Xfinity Community Forums page to reach out today. I understand that your speeds have been slower than anticipated recently. Let's see what we can do to resolve this for you today. Please send us a direct message with your ful
Slow XB10 speed
The speeds on my xb10 appear to be capped. Please audit my rate codes and push a fresh FDX bootfile to my MAC address.
Question
I was at the store in Gig Harbor last Thursday Nov 5 to purchase a smart watch, which I did. It was about 3:15 and the watch was taking a long time to transfer all the apps from my phone to the watch. I opted to leave. I was assured that when the tra
complaint about an employee
I can't find a way to register a complaint about one of your employees= Mia in the Gig Harbor store
Question
@user_sqco03 O/k we've seen some posts here recently indicating that they have now blocked the end user from accessing the modem component's RF signal error log entries in the XB10 gateway devices. Sorry. A BIG mistake in my opinion...... The sign
The problem I had earlier is back
https://forums.xfinity.com/conversations/your-home-network/frequent-comcast-xfinity-internet-disconnections-xb10-gateway-in-bridge-mode/6ae56a63ee6d4fc48c6a8ec3?commentId=6af1b17681a26211acf10496 I really need some help here.
Question
FORMAL COMPLAINT -- told iPad was free, then charged for iPad and mobile service; canceled service and still being charged
This is a formal complaint about a series of unauthorized charges going back to Jan. 2025. I didn't want the iPad or the mobile service for it. I don't use the line, have never used it, told the agent that on the phone, and they assured me over and over that the iPad was free and accepting it would
Question
•
Plan
Roy8 Thanks for reaching out to us here on Forums about your recent experience with getting some mobile watches and iPads that were promised with a promotion of no cost for the devices, but did come with a cost you weren't expecting. This certainly i
Rip Off
We signed up for xfinity tv package, we were told we are diamond members and get a FREE watch and FREE Ipad in a bundle. [Edited: “Profanity”], we were charged 300 to 400 for 2 watches and 2 ipads plus ya have to pay for a different line for each one. We were lied too. And now we can't return them.
Question
Hey @user_0a33iu, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent Xfinity Stream App update for Samsung SmartTVs. We recently made som
New streaming layout
The new xfinity streaming layout on Samsung tv is absolutely awful! It’s hard to navigate and the favorites tab is gone and trying to find a show on the guide is near impossible and the colors are so bright it’s hard to read it!! Please for the love of all things holy STOP changing things and put it
Question
Thank you for letting us know you sent a direct message @user_oq647m! I checked again, and we still aren't seeing your recent direct messages come through to Xfinity Support. Please send us a direct message with your full name and complete service
Xfinity Stream on Apple TV intermittently gives TVAPP-00244 until force-quit
I am seeing a recurring problem with the Xfinity Stream app on all 4 of my Apple TV 4K, model A1842 devices in my home on differnt Sony TVs. The app opens normally, but when I select a live channel it will sometimes return error TVAPP-00244 and no channels will play. I am below the five simultaneous
Question
Thanks for providing those details, user_ga8f53. I can definitely understand the concern, especially since you just upgraded to 2 Gig and the app and website are still showing information from your previous plan. Since the Xfinity app is testing agai
having down/up speed issues after setuping new XB10 with a 2gb plan
a few hours ago I changed my plan online from 1gb to 2gb, got a XB10 from xfinity store. setup has mostly been a breeze, but wondering if there is a bootfile issue or other config problem. in the xfinity app it says i'm getting 120% downloads speeds of a 1200Mbps plan. I should be on the 2gb plan. a
Question
@Again actually I figured it out. With more recent MSFT Outlook versions, if you start writing an email, then leave it, it saves in drafts, then if you start editing again, then try to save in Drafts again, you get an error msg & the email messa
comcast email no long downloading to classic outlook
comcast email no long downloading to classic outlook. checked incoming/outgoing server settings and they are fine. gmail continues to download with no problem.
Question
There are issues with the update for the streaming app on Samsung TVs . How else could we explain it. Read the posts, the update doesn’t make anything user friendly.
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
user_ny2jf2 Thanks for reaching out to us here on Forums about your recent mobile payment for a mobile account you had closed. Did you recently close it, and was it a full normal payment or less than normal? Final billing takes about 30 days after ca
why am I being charged for my mobile phone that was cancelled
I have gone with another service and cancelled Xfinity mobile, I just recieved a notice that the money was taken from my debit account.
Question
user_0escbk Thank you for letting us know about your recent support experience. That is not at all the experience we want anyone to have, and we appreciate you letting us know. We would be more than happy to help with any connection issues and make s
Horrible service
I have been on the phone with a live agent for 46 minutes when they say the problem will take 5 minutes to get my Internet to work. They keep saying the same [Edited: Language] but nothing is getting done. They have said multiple times I’m running reports than they have me unplug and plug my [Edited
Question
I was just sent a link to Panasonic's website in Direct Message to set my landline handsets to manual time setting to fix this which is not acceptable. I have never had a time problem with landline phone before and I had the same landline for 38 year
Xfinity landline time incorrect
Hi, It is 11:39 a.m. according to my laptop and cell phone, and the landline portable phone says 4:40 p.m. I just got off my cell phone with Xfinity Customer Service, he did some trouble shooting which included calling the landline 3 times, and then had me change the time in the portable phone which
Question
I use the Xfinity Stream app on my Samsung Smart TV. Following the recent app redesign, previously watched recordings no longer display their watched status, and Resume/Restart functionality has disappeared. This makes managing series recordings extr
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Never Received Lord of the Ring's Fellowship of the Ring Extended Version
I redeemed the Xfinity reward for the movie Lord of the Rings extended edition 11/05/26 on my account (you can still see it under the “redeemed” tab on my account, I also have screenshots showing it's been redeemed) but the movie never showed up on my purchases. It says it can take "up to 2 hours" t
Question
•
Customer Service
Hi @user_yuxvfx,Eyes are here! Looks like the "favorites channel" and "last watched" list no longer appears with the most recent update. Any other changes that I should bring up to the team?
App update
App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing
Question
Yes, this recent app update (2.183.1 on my LG TV) is terrible. The only selection on the Guide is “All Channels” - there is no longer a “Favorites” filter. The “Watchlist” is NOT a substitute!
user_gb7q18
commented
20 minutes ago
to the conversation:
0
0
Favorite Channel Functionality Gone after Updating Streaming app on smartTV
There doesn't seem to be the ability to save and/or view favorite channels anymore. I don't want to have to favorite shows or sports teams. I liked my list of favorite channels.
Question