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@EG when it occurs, I check on Xfinity app and it says your home network is down, but shows no outages in Xfinity network. I have run speed tests for the gateway into the house and yes, it shows no signal. My guess is that Xfinity doesn't show an ou
Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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Request for escalation: unresolved, repeated Xfinity mobile billing errors
I am asking Xfinity to escalate and fully resolve a series of Xfinity Mobile billing and account errors that I have already spent considerable time trying to correct. The issues involve an additional mobile line that I did not knowingly establish and duplicate Apple Watch cellular service associated
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Billing
Filing a formal complaint on an agent.
I had a recent interaction with an agent that bothered me to my core! I asked to deactivate 3 boxes I turned in to the local Xfinity office. The office said I had to contact the billing to have them removed. So I used the chat. The agent, Tanya, asked if I wanted to add services and I said no. I hav
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Customer Service
@XfinityVictor as I have said many many times in this thread, there is no option to test my network speed in the Xfinity app! Read that again, please. According to the iPhone App Store, I am on the most recent version of the app. I thank all of yo
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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Formal Complaint – Promotional Offer Not Honored – Request for Executive Escalation
Earlier this week, I received an outbound call from Xfinity offering me 1 Gig internet for $50/month with a 5-year price guarantee. I wanted to accept the offer, but when I contacted Xfinity afterward, I was told that the promotion was no longer available. I have since spoken with multiple represent
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Customer Service
Hello. Thank you for getting back to me. I keep getting a request to enter my password and when I do, the message I get is Unable to verify account name or password. I cannot send or receive mail with my iMac. All of a sudden, I started to get this m
E-mail access on multiple devices stopped working two days ago, xfinity log-in works fine
Two days ago, multiple e-mail clients on multiple devices stopped working for Comcast e-mail, only. The username and password are valid when logging into xfinity. Yahoo mail has not happened yet. I've tried logging in (entering the credentials for comcast email), but it just says something is wrong.
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Repeated Service Interruptions: Request for Review and Additional Credit
Hello, I’m requesting review of a recurring Xfinity service reliability issue in my area. In less than 2 months, since August 3, I have had 14 service interruptions on: 8/3, 8/8, 8/10, 8/14, 8/16, 8/17, 8/18, 8/27, 9/1, 9/5, 9/6, 9/12, 9/19, and 9/26. I have retained Xfinity’s notifications document
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Billing
Peacock activation
Peacock says my xfinity account is already linked to another peacock account. This happened after moving a couple years ago and I haven’t been able to get it back. Other forum posts say I need to “DM” xfinity support, but I can’t find any way to do that.
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Sign-In and Account Management
Hey there, user_cptlm7! Thanks for posting on our XFINITY Community forum. We always strive for a superior Internet connection experience. I am sorry to hear about the hiccup you have ran into with your recent intermittent connection issue. We would
Internet connection has stop 7 days straight this week and today more 7 times has stopped
I cannot take it anymore Xfinity. Is a problem with your connections stop every day. I guess we are looking to find another Company.
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T2, T3, T4 Timeouts and multiple uncorrectables on the downstream on two separate modems
I have spoken to at least 3 "techs" over the phone and all they want to do is the same basic troubleshooting steps that do not resolve the issue. I had a tech out who replaced the line from the drop to the house. The issues have not resolved. I have tried two different modems from the new line and s
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Customer Service
user_jsp924, Hi there! Thanks for reaching out and bringing this to our attention. I can certainly understand how having the incorrect time displayed on your landline phone would be frustrating. To help narrow this down, can you let me know if all of
Time displayed on the phone
The time displayed on my landline phones show a time which is 5 hours off. Anyone else having this issue?
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That suggestion is ridiculous. That answer is contrary to the fundamental design of this app. the whole purpose of it is to view programming outside of home network. In-addition, this app was working fine for years. only after a re
Location issue when using Xfinity Stream app with Fire stick on iphone hotspot
When trying to access any channels through the Xfinity Stream app on a Firestick while using my Iphone hotspot I get the message of "we've got a location issue. Unfortunately, we can't play this video within this market". It does not matter if I select a channel from my entire listing or from the To
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I appreciate the additional information, and being a remote worker myself and understand the importance of your home network being accessible throughout the home. Our home has a metal roof, so I have one of our back bedrooms and portion of the home w
Who do I can l contact about bad techs?
I'm having an issue with my Wi-Fi reaching to certain places in my house. Your Xfinity assistant techs said they can't solve it and sent a tech out. The tech who was just here came in, stood next to the modem, did a speed test, and declared the problem non-existent. He refused to go to the areas of
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Good morning @user_vb2wyq. We advise all of our customers to exclude personal/account information from public posts. Customers can find activation instructions below, though they will need to download the Xfinity app. https://www.xfinity.com/activate
Modem installation
Hello, Marcus [Edited: "Personal Information"] here. I'd please need someone to give me written instructions on how to ask an Xfinity technician to help me set up my new Xfinity modem over the phone besides calling the 1-800 number. I use an old smartphone due to my current financial hardships. I've
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Xfinity Galaxy S20 still carrier locked and requesting Network Unlock Code
I have a 2020 Samsung Galaxy S20 that originally came from Xfinity Mobile. The phone works normally with an Xfinity physical SIM. However, when I insert a known-working US Mobile SIM, the handset immediately displays: “Network lock. Enter network unlock code. Your phone isn’t allowed to use this SIM
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Devices
@user_3da56d Thank you for taking the time leave us with some feedback on your recent experience. We would strongly recommend providing that feedback through our form as it will go to the appropriate teams that can make changes to make that a better
Wow…..AI now trained to “LIE”
I called Xfinity this morning to resolve an internet issue and had a very unsettling experience with the representative I spoke with. The long pauses, glitches in the voice, and robotic responses made it sound very much like I was speaking with AI. I directly asked, “Are you human?” and the response
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Good afternoon @devinelizabethshoemaker, and thank you for taking the time to post your recent experience with trying to get a screen repaired on a mobile device. Our team can review your account to see what options we have to assist in getting that
Formal Escalation: Unacceptable Xfinity Mobile Care Options for Broken Screen
I am writing to formally escalate a major issue regarding my Xfinity Mobile Care protection plans. I have been paying $15/month per line for about three years on two of our lines and have never filed a single claim. The primary reason we signed up for this care plan was Xfinity's explicit promise of
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Unable to redeem Peacock benefit
Seeing that my Xfinity account had recently crossed over into the Platinum tier, I figured I'd go about redeeming the Peacock Premium benefit I'm now eligible for. Xfinity's membership benefits page prominently lists 'Peacock Premium, on us' as a benefit offered to Platinum and Diamond tier members.
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Customer Service
What is the SLA from Xfinity on responding to forum posts?
Mobile Line Disconnected was added back by Xfinity without me asking
How do I get this line deleted again without sitting on the phone with a rep for 30 minutes again? Thanks!
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user_kcch4q Good morning! Thank you for reaching out to our Xfinity Forums for assistance with your Xfinity Mobile promotion, and sharing your recent experience. This is not the ideal experience we want any of our customers to have, especially a vete
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supervisor phone number sarah has not returned my 12 calls
I spoke to Sarah who supposedly is a supervisor in the Corporate office. I left her 12 messages after my "case was closed",, there was no resolution. I am a veteran who served this country over twenty years. I was told I have been given two years free mobile phone service. That was a lie. Also I put
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