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@user_7jsvh8 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements tha

XfinityBradM

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23 minutes ago

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Frequent Service Outages in My Area

Hi, over the past two weeks, I have experienced at least 6 service outages in my area (94560), and showing the message “there’s an outage in your area.” As a work-from-home employee, I rely heavily on stable internet. These repeated disruptions have forced me to take my laptop to libraries or coffee

Question

Certain text messages/phone numbers are not coming through

Recently text messages from our bank are no longer coming through. Checked with the bank are all settings are correct. For testing switched the notification to voice call to get the bank code and that works, switching back to text and nothing comes through. I don't have any numbers blocked on my end

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Network

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Deceptive pricing

I am writing to formally document a serious concern regarding my recent interaction with an Xfinity representative on April 9, 2026. During a call lasting over an hour, I was attempting to resolve a billing increase of nearly $50. The representative assured me he could provide a 5-year price guarant

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Customer Service

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long history with xfinity/comcast since approximately 1990

All my accounts were previously linked until recently. There were 4 addresses : [Edited: "Personal Information"]. [Edited: "Personal Information"] [Edited: "Personal Information"] . [Edited: "Personal Information"] accounts for : [Edited: "Personal Information"] and [Edited: "Personal Information"]

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Customer Service

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Deceptive Practices

Deceptive practices, also known as “bait-and-switch”, are prevalent with Xfinity/Comcast Customer Service agents per my recent experiences beginning 4/16/26! I have been lied to about 5 times regarding a new plan and its price when I didn’t even ask to change my existing plan!! I simply contacted Xf

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Billing

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Service outages multiple

I have had xfinity internet for my business for the last several years. We switched our cell phones over as well, just recently. Ever since then, we have had multiple service outages. I cannot get anyone on the phone when I call. I am ready to cancel BOTH services at this point. It is ridiculous to

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Your Home Network

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I know how annoying it is to be right in the middle of a show and have the audio cut out, it’s definitely not the experience we want for you user_8lbyj2. Since this is happening across multiple TVs and apps, I’d love to ask a few quick qu

XfinityQuemekia

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18 hours ago

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sound dropping out when streaming

For the last week or so, the sound drops out off and on or goes out completely. I chatted with customer support and they said the problem isn't on Xfinity's end as he checked the speed and it was good. However, this happens on both tvs, on all apps I stream (Netflix, Hulu, You Tube). His solution wa

Question

Hello, @user_jys0aj! I am sorry to hear about the channel loss; losing a favorite program like NHK World Japan, especially for the Grand Sumo highlights, is a real disappointment. Since you are looking to bridge that gap with the Fire TV app, here is

XfinitySara

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22 hours ago

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Need NHK WORLD JAPAN free app on FireTV help to activate while watching

We, as XFinity customers, lost programming and channel 265 fully removed as of March 31st, 2026 from our NJ tv viewing area. Here in Ocean County, Monmouth County areas. We are truly bummed but have an inquiry to have an option to receiving it. The free app thru Fire TV viewing of all the programmin

Question

Hi there, @user_brkuc4 Thank you so much for taking the time to reach out to us! I understand how important it is to have your current billing statement available. You can get a copy of your recent Xfinity bill by downloading it as a PDF from the w

XfinityRichard

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23 hours ago

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Copy of bill

Need copy of last billing

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mlb extra innings games often have incorrect start times listed

The day's list of games often don't match the guide - one or the other will be incorrect and we are still having issues with DVR games - the playback glitches, freezes, won't fast forward and will sometimes just delete itself so we can't watch it at all. This happens every year.; It can't be our box

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Channels and Programming

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@XfinityGabriel @Xfinity Support I'd be interested to know if this is resolved, since I have a similar issue.  On my iPhone 13, my Xfinity email stopped loading 4/13 and I got the Account Error message, most recently today 4/14, "Cannot get

user_271dd3

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1 day ago

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IMAP email issues

I have been using Comcast mail on my iPhone for 15 years I now have a 16 pro max. I keep getting a pop up say my IP address is blacklisted and be sure I’ve entered in my correct password so my email will not come in although I can delete email and search.. i can get into mail online directly so I ha

Question

Thanks for the suggestion. The most recent backup was sent to the span folder, so I just moved it to the in folder and I was able to print it .  Normal behavior for the new style, not non-delivery report.  I can live with this as the work

Anon1375032

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1 day ago

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Non-Delivery Report for Macrium backup

For a few weeks now my Macrium backup report has been put in a spam folder. Since I know this, I move it to the in box and am able to download to my Outlook client. But, tonight, I received a Non-Delivery Report, and it included an attachment, which was the report I wanted. The message was very, ver

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Accepted Solution

Looking to switch to Xfinity NOW

Hello, I currently have a regular Xfinity internet plan and I'd like to switch to an Xfinity NOW 100MB plan. Based on previous posts, I understand I have to first put in a request to cancel my existing plan before I can order Xfinity NOW. Can anyone help me with this? Thank you!

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Customer Service

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I can't speak for others, but my posts document my (thorough) troubleshooting steps very clearly. This is an issue with the Xfinity and/or P+ networks (and/or P+ app), not a user problem. The sooner that you realize that and report this problem to

KM1062

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2 days ago

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Paramount Plus Error "Something Went Wrong" just recently

Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs

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I filed a complaint with Scripps about the contract expiring. Below is their statement. Of course both are pointing the fingers at each other as being at fault. The very interesting part is they are saying they offered an extension to Xfinity while t

user_4esk4p

 commented 

2 days ago

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Scripps

I am very unhappy that Scripps channels have been removed from my TV lineup. I have been a Comcast/Xfinity customer for over 36 years and pay to have Triple Play. My Xfinity bill is my most expensive utility bill. It beats my electric bill by more than $100 a month.

Question

Accepted Solution

@Jackie_VT Anytime customers have feedback they would like to provide on a recent experience or a policy/process we currently have we would strongly recommend filling out our feedback form. There are other means to get in contact with a representat

XfinityBradM

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2 days ago

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Why do I have to post in a forum to get a pointer to another form that I need to fill out for a legal name change?

So, I'm posting here because XFinity is too stupid to have a place we can just download a form to submit a legal name change. Instead of a reasonable process, I have to 1. Post here so that I can send a DM so that I can then 2. DM support to get a form that I can finally 3. Submit the form with docu

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Lack of costumer service

Dear Xfinity Customer Service, I am writing to formally express my disappointment regarding the service I experienced at your Jupiter Alton location. During my recent visit, I waited 1 hour and 10 minutes without any acknowledgment, update, or apology from staff. During that time, another customer s

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Customer Service

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user_s61e97 We appreciate you reaching out to us over our Community Forums! We would be more than happy to help get you pointed in the right direction. It sounds like you have had a promotion expire recently, or have been impacted by the 2026 rate ad

XfinityMartyR

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2 days ago

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Bill Increase by 33.7 percent

I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay wit

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Xfinity payment issue

I have had one of the most frustrating and disappointing experiences with Xfinity over the past several years. About five years ago, when I initially moved, I provided my correct address, yet my equipment was sent to the wrong location. This created unnecessary complications right from the start. Af

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Billing

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Hello @Stimp1 Thanks for taking the time to post here on Forums, have you checked your channel lineup recently, we sometimes make changes you can view it here by signing in https://www.xfinity.com/support/local-channel-lineup. Please let me know if t

XfinityKam

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2 days ago

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Mariners Baseball broadcasts. Channel 1261. Should be included in our contract. Says "requires subscription.

See above. Not receiving Mariners Baseball. included in our subscription.

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