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Stream Application crashes and TV appears to reboot
Recently, the Stream application running on my LG 55" OLED tv has started to crash after I've been watching any show, for about 20 or 30 minutes. Each time, the picture goes black, and then the TV seems to restart or at least I have to reselect the Xfinity application. I have since deleted and re-in
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Xfinity Stream Website
Hello user_rzc7iz thanks so much for reaching out here via our Xfinity Forums and letting us know about your recent store experience and subsequent home landline issues. We'd love to help 1-1 so we can get the home phone working and potentially even
Store visit,apparent mistake
I made a visit to the local Xfinity store because I was paying way too much for the things I had neglected to take care of. I dropped my TV service and kept the Internet and my home phone parentheses landline to change these two things I was required to get a new telephone number for my home and wai
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Good afternoon, user_lvagh1! Thanks for reaching out to us with your recent billing concern regarding the previous resident's debt. Not to worry! You have reached the right team to assist you! You may visit our XFINITY store to bring the required doc
Billing and being harassed about the previous tenants debt
Signed up for Xfinity Internet services and they were initially nice. Applied for the services at my sons old address where I now live temporarily until I find a new place. They informed me that he had previous debt and they were well aware we were separate households. I set my bill to auto payment
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Wundrfull Thanks for taking the time to share all of those details. I can definitely help troubleshoot the connection drops you're seeing. As far as the firmware goes, we don't create firmware for customer-owned devices. The versions we
Customer-owned ARRIS G54: firmware G5X.04.20.122 drops all connections every 30 min, need firmware escalation
Posting here because Xfinity pushes firmware to customer-owned modems. I need this escalated to whoever manages G54 firmware pushes, and I need to know what changed on my line on Sept 25, 2026, when the reloads stopped. Subject: SURFboard G54 firmware G5X.04.20.122 reloads its firewall every 30 min
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Unresolved Billing Error: Promotional Apple Watch Credits Dropped Due to Agent Misinformation
I am looking for assistance from the Digital Care Team regarding a billing error caused by conflicting instructions and broken promises from support representatives. Recently, I was persuaded by an agent to add two Apple Watches to my account because I was assured they were 100% free under a promoti
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Plan
Peacock Activation Issue
I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service address, so it seem
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Customer Service
user_cbee94 Hi there! We wanted to check in and see if you're still experiencing the same issue on the MLB channel. When you tested most recently, was the problem occurring on live broadcasts, DVR recordings, or both? If the issue is still happenin
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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user_2khotl, Hi there! Thank you for taking the time to share such detailed feedback regarding your recent Xfinity Mobile support experience. I can absolutely understand how frustrating it would be to repeatedly explain a specific technical issue and
Poor support
I am submitting a formal complaint regarding an Xfinity Mobile support chat on September 28, 2026, beginning around 5:14 PM ET. Representative: Arun Ticket: [Edited: "Personal Information”] Mobile number: [Edited: "Personal Information”] The issue was specific: an automated system that previously se
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Xfinity, what is your official word on this as of now? Since I first brought this issue up almost two months ago, you’ve had several employees in this thread promise many times it is an engineering issue with pending open tickets and that manual reco
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Intermittent internet disconnect
I’m experiencing intermittent internet disconnects that started after my recent plan change. The connection will suddenly drop for about 1 minute at random intervals, then recover normally. This happens across all devices, both Ethernet and Wi-Fi. Here are my observations and troubleshooting so far:
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Your Home Network
Greetings, user_59mqw9! Thanks for reaching out with your appointment reschedule issue. We always strive to bring a positive experience and I am sorry to hear that this was not the case for you recently. We would love to follow up with you to ensure
Poor service
Was lied to multiple times about my appointment. Took off work just for them to not show and reschedule my appointment for the next day without even speaking to me.
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September 28, 2026 - Final StrawReason for Post: As posted earlier, I like so many others, continue to experience degraded service on my 1gb Internet. I have frequent, random "pauses" of signals, lock-ups and loss of Internet. While the longest inter
Anybody else having Xfinity Internet issues?
I have been a Comcast customer for more than 15 years and have never seen the degradation of service I am now experiencing. My internet service had experienced drops and outages after a large rain fall in 2023. Of course, the problem is always my equipment right? Wrong! After several service call vi
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Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)
Hello I just got my home internet installed. There is an ONU (direct fiber to my house and then ethernet into my utility closet). The tech was explaining to me how the current flow requires me to have the XER10 but I found posts here and articles explaining that I should be able to get that XER10 di
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Customer Service
Good Morning, @user_c74741! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know how important it is to have access to sending emails via the third party apps, it certainly is not what we like to see. Have you f
Outgoing Mail
I am able to receive mail, but cannot send. I have apple mail as well as iCloud
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Need clarification on $85.90 bill after new $65 internet and $0 mobile plan
I recently changed both my Xfinity Internet and Xfinity Mobile services, and I’m trying to make sure my upcoming bill reflects the agreement I made. My understanding of my current services is: Home internet: $65/month Xfinity Mobile service: $0/month for the first year Phone/device protection: $15/m
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Billing
@user_5lhfue Please provide some additional details about your request. Do you still need assistance with your recent order not being fulfilled correctly?
I'm missing part of my replacement sensor order
You are to send 3 replacement sensors. I only received one. When will you send the other two?
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@strega7 Is MoCA enabled by default on Xfinity gateways? From what I've seen here, yes, it is. @user_e65i65 To disable MoCA on your device go to the gateway login http://10.0.0.1 Default login info is:Username: admin (all lowercase)
Moca problems
So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi
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@user_v2n9p3,thank you for the update, and we appreciate you using our troubleshooting tools. With the recent storms, it's possible that October 2 was the earliest technician appointment available in your area. You may be able to get a sooner appoin
Storm lost service
Lost service when storm came through. My service wasn’t restored. Told I have to wait till Oct 2. I work from home.
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@XfinityMarshante thanks for replying. I have tried the steps outlined in other posts, including the initial post on this thread. It does seem to be an issue with the app update in early September. I had no issues with local tv prior to the current
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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Geekmom9 We completely understand why this is frustrating, especially when funds are being held even though no order was created. If the transaction still shows as pending, it is typically an authorization hold rather than a completed c
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Pending transaction but no order attached
I have a pending charge from a online order I placed for mobile for phones. I was charged the tax on the phones but order was never created. Got no confirmation and no one can find the order to cancel it so I get my money released. I should not have to wait until the payment release on Thursday, whi
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