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Multiple Cancellations for Installation of Service
Over the span of two months and multiple scheduled installations, the technicians have never shown to perform my install. Notwithstanding multiple promises, guarantees, confirmed appointments, etc. I have received one excuse after another all resulting with the customer service individual unilateral
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Customer Service
Xfinity Customer Review: Unreliable Service, Billing Errors, and Unacceptable Disruptions – Demand Refund and Compensation I’ve been a loyal Xfinity customer for many years, relying on your internet service for both my work and my family’s needs. How
Xfinity review
[Edited: "Inflammatory"] I got my Wifi box over a month ago, calling calling calling, could not get anyone to come set the box up nor would it connect to the internet when i tried to set it up myself. They are trying to charge me an initial 170.00 set up fee, as well as a monthly 80.00. When I have
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Xfinity Customer Review: Unreliable Service, Billing Errors, and Unacceptable Disruptions – Demand Refund and Compensation
I’ve been a loyal Xfinity customer for many years, relying on your internet service for both my work and my family’s needs. However, the recent experiences have been nothing short of frustrating and unacceptable, leading to significant disruptions in our daily lives. Yesterday, I paid a bill of $270
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Customer Service
They scam people this way, did the same to my lady recently. Then she got a bill from her old provider for 695$ then next week later a bill from Xfinity for over 200$, shame.
Xfinity Mobile Contract Buyout
I recently switched to Xfinity Mobile from Verizon because the representative told me that Xfinity would cover the full cost of my Verizon contract with no action needed on my end. This along with $0 a month for a year was a very attractive offer that turned out too good to be true. I was surprised
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Hi @user_26jf1y, we reached out a few days ago in direct message to provide you with an update, but we did not receive a response. Have you checked your direct messages recently?
Xfinity promotion [Edited]
During a phone call to Xfinity late July of this year I was asked about my wireless carrier. I told the agent I had Verizon and was happy. She told me that Xfinity wireless was very similar to Verizon and they were offering a $100 prepaid gift card per line if you transferred your line to Xfinity wi
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Hi everyone, We have had the Gigabit x2 Plan for years now and for that time I was running my own Arris SB8200 3.1 modem. I was always able to connect to 3.1 (blue light on modem) Also, through out the years, we have had issues with signal strength
Arris SB 8200 switching from 3.0 to 3.1
Hi, I have had my own Arris SB 8200 3.1 modem for a few years now. It's hooked up to my Synology router. I have had this set up for a few years now. About 6 months or more ago, Comcast added, what I think, is a signal booster (ac powered) that sits near where my cable comes in from the street. This
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Greetings, @user_6yirql! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your service agreement. You have definitely come to the right place for assista
Xfinity won't let me access my contracts
I'm trying to determine the details of my xfinity contract but my account has no information on the term length, what is included or not included, pricing, all of those details. When I try to navigate to the "agreements and contracts" page under "My Account", I keep getting an error that says "We're
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ThomAnderson Thanks for reaching out to us about a recent experience with a chat agent not following policy. We would be happy to get this reported to the right team as quickly as possible. We won't need the full trasnscript, but we do need some spec
Chat representative interfering with new service request
After filling in information for new service but just prior to clicking "Submit order", I posed some questions to the chat window and although they were answered, the representative then wanted to place the order himself rather than my simply clicking the "Submit order" button. Eventually, I was dir
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Mrobinso1 Thanks for reaching out for help with your account concern with services after a recent package change, and support issues getting you the help you need. We are more than happy to assist in any way we can to get them addressed. Can yo
deceptive business practices
I recently contacted Xfinity because a remote was no longer working. The agent then proceeded to tell me he could lower our bill and we would not have a change in our services, but that I would add an xfinity mobile line. I repeatedly asked him to verify that indeed we would not see any less service
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Of the 2 problematic instances I reported when I started this thread, one has disappeared. A few days ago, another one occurred when I tried to delete a very recent recording but it too had eventually disappeared from the list a short time later. &n
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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@XfinityGabriel I’m user Homer712 and I am the responsible for the post that started with “I used the Xfinity app to install a new modem the other day. The installation went incredibly smoothly, and I'm online. But, the Xfinity app is telling me t
Xfinity app issues
I used the Xfinity app to install a new modem the other day. The installation went incredibly smoothly, an I'm online. But, the Xfinity app keeps telling me that I'm off line, which is not correct. Is there something that I'm missing or is there a setting in the app to update the on line/off line st
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user_rfklvu Thanks for reaching out to us about the recent drop in service reliability for your home. This certainly isn't something we like to hear happening, and I would be happy to look into what is causing the problem that needs fixed for the hom
Neighborhood is experiencing WiFi drops consistently
Hi, my family has been Xfinity customers for 10+ years as it was the only provider in the area. We upgraded to the gateway modem with 1gbps service and it was fine for a while. Over the past couple months we started to notice our service was dropping consistently maybe 5-10 times a day. I also recen
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Hey there, user_65f4ym! We appreciate you reaching out on our XFINITY Community forum this weekend. Rest assured, you have reached the right team to assist you with managing your port forwarding concerns. You will need to log in to the XFINITY app to
Gaming Help (Xbox series X)
Hello so my NAT type is essentially closed and i’ve been trying to change it to open. I’ve tried port forwarding but that didn’t work. So I found out there’s a setting on https://10.0.0.1 i’d have to change but for some reason it claims that my login I use on Xfinity is incorrect. The login located
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Xfinity just sent me an email saying posts I follow have a solution!!!!!! TOTAL INSANITY. There isn’t a solution. I had tech out today only to see all the tickets that were created and marked as closed. The NOW customers get that we can only c
Xfinity NOW TV Streaming SUDDENLY DROPPED MOST CHANNELS & I'M GETTING THE RUNAROUND
Pardon my mounting frustration. I have Xfinity NOW TV Streaming, WiFi, and 2 mobile devices with xfinity. 5 days ago NOW TV Streaming on the internet, on the app for mobile phones, and the Streaming app on Fire Stick suddenly dropped PEACOCK, & MOST of the channels in the lineup that I enjoyed previ
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Port Forwarding Issue
I have a Port Forward that I set up on my Xfinity Gateway through the app a while ago that worked fine. Recently, however, I tried to use the port again and it does not work. When I go to the port forwarding menu in the app, no ports show up, and when I try to create a new port forward for my device
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Your Home Network
Accepted Solution
Done!!!!
This is a Formal Complaint Regarding Ongoing Service Failures & Breach of Customer Trust!!!! I am writing to express my extreme dissatisfaction with the ongoing and unacceptable issues I have experienced with Xfinity—issues that have now reached a point where I am seriously evaluating my options and
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Customer Service
Xfinity Voice Web Does Not Allow Access to Voicemails
Recently, we received notification that our voicemail box was almost full. I logged on to the Xfinity Voice Website, only to get the message, "Voicemail is not enabled for this number. For assistance enabling your voicemail, please call 1-800-XFINITY." So I called. The first representative said he w
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Home Phone Features
Good evening mikewaehrhnadrh. We wpuld be more than happy to assist you. Just to confirm, you are experiencing issues trying to access your Xfinity email on the two devices mentioned, correct? Are you experiencing any trouble when logging in to your
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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user_v27rey Hi there! Thanks for using our Forums and for contacting our Xfinity Support Team. We are here happy to help you go over you plan and to see what is going on with the recent plan change. To get started can you shoot us over a DM with your
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Internet speed plan changed without my consent!
I originally signed up for the 600 Mbps internet service for $45 per month for the first year. After just over six months, I checked my bill and noticed that my internet speed had been changed to 1 Gbps, and my monthly bill increased to $70. I did not request or authorize any upgrade to my service.
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