Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.7K)
It is no longer resolved. You just shut off our HD service again with no warning. Now I received the email below. This is incredibly bad service. We feel that you are gaslighting us. Your case has been closed Thank you for your recent req
Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
Question
Hey there, user_u7jkic! Thanks for taking the time to post on our XFINITY Community forum. After reading your recent experience while attempting to exchange your TV box, I can understand where your frustration is coming from. This is never the experi
Ridiculous Customer Service
I have spent enumerable hours on the chat trying to resolve the multiple issues I've had with Xfinity in the past 2 years. The multiple service visits each with conflicting information from the techs, who are also frustrated with the corporate [Edited: "Profanity"]. I just spent an hour on the chat
Question
I have this problem with my current xfinity tv wifi adapter, and had it at a prior house with a different physical xfinity wifi adapter. It is not a hardware problem. The issue occurs with great frequency now (cycle power at least daily) because the
Xfinity TV wifi adapter design problem leads to drifting audio/visual sync
The Xfinity TV wifi adapter design has a problem leads to drifting audio/visual sync. In particular with a noisy RF environment such as apartment or condo buildings. It appears that the audio is carried over a TCP based protocol while the video is carried over a UDP based protocol. The problem is th
Question
@EG Please read the earlier posts! My app doesn't show the View WiFi Equipment link. That's the issue. I've reinstalled the app. No change.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
Question
Request for Loyalty Pricing Review
Dear Xfinity Customer Retention Team, I hope you’re doing well. I’ve been a loyal Xfinity customer and Gold Member for almost 5 years, and during that time, I’ve genuinely appreciated the reliability of your internet service and the overall experience I’ve had with your company. Because of that, my
Question
•
Customer Service
user_vpkydg Welcome to our community forum! Thank you for letting us know about your recent experience. We strive to provide accurate and transparent expectations about upcoming bills so you're not surprised after making a change. Did you review the
Wrong info from customer service representative resulting in more cost to me
Called in April to see if I could lower my bill, was given very wrong info about packages, resulting in losing my current package, larger bill, and have not had any help from Xfinity or management correcting this, very discouraged.
Question
user_73dd88 Sorry to hear that you've been having trouble with your internet since the recent work in the area. There is definitely a concern here, and my team can help look into this for you. Since we will need your personal information to locate th
No support.
Since April 20, they have been working on XFINITY in my area. I guess it was burying cables each day. They sent me a text that says they’re working and then send me a text that they have stopped working and everything should be fine. However it’s not fine my modem doesn’t work it blinks and I am run
Question
Hey @MardiK. Thank you for visiting our official Xfinity Forums Community support port. We appreciate you taking the time to leave your feedback on the recent Xfinity Email to Yahoo Mail transition. Once the transition has taken place, you would be u
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
Question
Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
Question
•
Your Home Network
Connected Device Amnesia
I've seen plenty of posts asking about devices not showing up in the list of connected devices. I seem to be having the opposite problem. Several times a day I get notifications on my Galaxy S26 from the Xfinity app that a new device connected to my network. These are almost always devices that have
Question
•
Your Home Network
We cannot see or access your account information from the public side of our Community Forums. For clarity, was it a full disconnect on your account? If service was fully disconnected recently, a refund would be processed within 30 days of the cancel
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
user_33v8gg Was the payment processed after a recent change to the account, or possibly the disconnection of all services?
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
First of all, your website is extremely slow, which is annoying in and of itself. But your Bill Management is utterly broken. It takes multiple steps to update / add credit card information, but invariably one of those pages will first go to "this is
All the payment options dont load
I have to update my autopay yet no matter which comcast account i use to sign in or whether i try to get to the one time payment or fix my autopay account it only says "Error Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue." Xfinity emailed me sayi
Question
Good afternoon zman25. I can certainly understand the concern if programming changes have impacted content you enjoy. Here is some additional information about the recent programming changes.
NFL Network
Get your act together XFinity. I've been a customer for years! You charge us the highest prices in the country. You could at least give us what we want! If not, I'll be cutting the cord!
Question
@user_bs8ml2 Thank you for taking the time to reach out about this concern. Did you receive any ticket number? Usually, if there are any documents to be uploaded by you (customer) would be provided with a ticket number and receive an email directly.&
Requesting Corporate Escalation: Urgent Debt Recall for Paid Account per Agent Agreement
I am writing to request an urgent corporate escalation regarding a past-due balance on my closed account.My account was recently assigned to Waypoint Resource Group, and they have placed a highly damaging collection mark on my credit reports. Before issuing my payment, I spoke directly with Comcast
Question
Closed
Feedback Regarding Recent Changes to Autopay Discount Policies
To the Customer Feedback Team, I am writing to express my disappointment regarding the recent changes to the Xfinity autopay discount structure, specifically the removal of the discount for credit card payments and the requirement to link a bank account to receive the full incentive. While I underst
Question
•
Billing
Migration to Yahoo isn't hard but it has some issues. First of all - Collected Addresses do not migrate, 'Contacts' do. I would make sure you have any 'collected address' you want saved as a contact. No one told me this and I lost a lot of emails. It
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a secu
Question
Good evening user_yfzqzb, and thanks for taking the time to share your recent experience while making package changes. Above all, it's never our intention to mislead or confuse you on any changes you're trying to make, and we always want to make sure
XfinitySeth
commented
14 hours ago
to the conversation:
0
0
Please Help
I called today at 10 AM Today with questions about my bill as the price had recently changed. I started by explaining how I was actually happy with my level of service-internet speed and channels. I was just wondering if there were any additional promotions that could be applied because I was not ha
Question