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WORST SERVICE EVER
I am extremely disappointed with my recent experience with Xfinity. Moving is already an incredibly stressful process, and Xfinity made the situation significantly more frustrating by making it unnecessarily difficult to transfer my internet service to my new location. When I initially contacted Xfi
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Customer Service
Hello, @user_k8xjf9 thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and if I was in your shoes I'd be reaching out as well if I received the same order communications that highlights a billing increase. O
I received an email referencing an order detail. I do not know what this is about. It also indicated my bill would increase.
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4K Cable Converter Wifi
Hello I just cancelled my service on 8/30 and received an email a few days later asking me to return the 4K Cable Converter Wifi which I don't know what it is. I returned the rental modem/router (black tower looking thing) to the store and still have the receipt for it. The serial number on the rece
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Customer Service
orangearrows Hi there! Thanks for sharing about your recent Xfintiy Mobile Experience. Our team is here happy to look into the ticlets to see how we can make this right. Please send us a DM with your full name and address to get started. To send a "D
Xfinity Mobile number porting - customer service have no clue what they doing
I tried to port into Xfinity Mobile. I followed the process and initially, when I was trying to port my number or at least activate my account, I created an account on Xfinity Mobile and selected a plan. This was a BYOD, like bring your own device, and I tried to proceed with that process. For some
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Xfinity Stream on LG C3 – Lost Fast‑Forward & Commercial Skip
I’m using the Xfinity Stream app on an LG C3 TV (WebOS), and two features recently stopped working: While a recording is still in progress, I can start watching it, but I can no longer fast‑forward. After the recording finishes, commercial skip no longer appears and the commercial markers are missin
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Xfinity Stream Website
WiFi
My gateway is online and broadcasting Wi-Fi, but connected.xfinity.com says ‘Your Xfinity Internet service is not active.’ I have been paying for service. I need to know why my Internet service was deactivated and what my recent payments were applied to.
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Customer Service
user_kue7dn. Thank you for reaching out, and I completely understand your concern regarding the recent increase in your bill. We'd be happy to review your account and check for any current promotional offers that may be available. Could you please se
Bill Increased After Promotion Ended - Looking for a Loyalty Offer
My internet promotion recently ended and my bill increased from $50 to $80. I’d prefer to stay with Xfinity. Could someone please review my account for any current Internet-only promotional offers?
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That makes total sense; we appreciate you verifying. Following up on the car connection issues - are you always connected to Android Auto when this happens? Has the AA software been updated to the most recent version?
terrible phone signal maps no longer working
My phone drops signal from 6e to "no signal" fifty feet from my home. Maps stops working, and the only way to get them back is restarting my phone. I did network reset, airplane mode, "replaced" the esim and every other thing I could find and nothing helps. Went to two different xfinity stores and t
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Good afternoon @user_zfsbai, and thank you for reaching out on our Community Forums. We appreciate your time, and we're very sorry for your loss. If you're trying to determine whose name the account is currently under, you may be able to verify
What name is my account under
my husband died and I don't know if this account is under his name
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@user_ezq6o1 Our forum expert was moving your original post to the appropriate board. We appreciate you reaching out and sharing your recent experience. All of our payment options are handled through the Xfinity Assistant as it has the option to set
Misinformed/accommodation
So I was scheduled for suspension of wifi service today Sept. 1st. I spoke with an chat agent about the arrangements. He informed me that there wasnt really any room for me to make anymore arrangements, which is understandable. I had pretty much sucked it up and accepted that my service was going to
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Greetings, @Juju_6! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this promotional credit, and I want to ensure you’re able to get in touch with a
Credit not applied
Hi I’m reaching out because I was told I’d be getting a $400 credit with no trade in required for one of my mobile lines . I do not see the credit yet applied can this please be added.
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I see that you sent us a Direct Message, and we responded to you there @user_w8gsms. To confirm, did you receive our most recent reply? If not, there may have been an issue with message delivery or notifications. When you have a chance
Xfinity support
I would like to cancel my voicemail. I do not want it anymore. Take it off of my account
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Dear Xfinity Customer Relations, I am requesting a formal escalation and review of my recent Xfinity Mobile transaction. I switched my mob
Dear Xfinity Customer Relations, I am requesting a formal escalation and review of my recent Xfinity Mobile transaction. I switched my mobile service from T-Mobile to Xfinity based on a promotion I was offered that included a $400 discount on the phone and one free line for one year. I accepted the
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Billing
Recurring internet outages traced to Comcast's own infrastructure — data attached, requesting technician review
We've been experiencing recurring internet outages/degradation (several per day, each lasting seconds to minutes) for the past two weeks in our home in the Avenida España/Los Paseos neighborhood of San Jose. To get to the bottom of it, I used AI to set up continuous automated monitoring from a dedic
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Your Home Network
20+ hour outage and no meaningful updates
I have seen other posts about similar things, it is frustrating that I cannot get through to a live agent while I have an active outage occurring. I would just like to get some more meaningful details other than "Network damage" and "Will be fixed as soon as possible". Can I please get details on th
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Customer Service
I tried spa.xfinity.com and they say there is no problem, but I still have the problem that I can not access any .mil domain address from my Xfinity gateway but if I use my phone's hotspot (T-Mobile) I can access them with no problem, and I have seen
Xfinity not allowing connection to any .mil site
Any site with a .mil address I get a This site can't be reached DNS_PROBE_FINISHED_NXDOMAIN message, has been happening for at least a month, it worked about 2 months ago. I have tried it on a MAC, Ipad, Android and windows 10 & 11 with multiple browsers, LAN or WiFi. If I switch connection to my ph
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Request for Reissuing Expired Unused Promotional Prepaid Card
Hi, My Xfinity promotional prepaid Visa card expired, and I never used it. The full balance should stillbe unused. Could you please submit a request to the Value Fulfillment/Incentive Tracker team tohave the card reissued? I noticed that There are recent cases from 2026 where official Xfinity staff
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Customer Service
Migrating from Postpaid to Xfinity Now
I'm trying migrating from postpaid Xfinity to NOW Internet 100. A representative over the phone scheduled my current service for a future disconnect on 9/8/26 and I received the cancellation confirmation. The future-dated disconnect has now been in place for two days, but the Xfinity Now website sti
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Customer Service
Thank you for the response. You are right, I am unfamiliar with the proper protocol for these forums, I am consulting the guidelines linked. I found multiple closed forum posts here in Customer Service about similar modem questions and thought direct
Need to make sure old modem is released from account before reselling
I have two old modems from two accounts within our family that I'm trying to resell. I understand I need to direct message "Xfinity Support", but I can't direct message until I make a post apparently. My question is: Can I direct message about a different account that is no longer active (about 3 ye
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user_riu40h - Hello, and thank you for joining us here on the forums for assistance with your membership rewards. You've reached the right team, and we'd be happy to help. To better understand what's happening and work toward a resolution we'll ask a
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Xfinity rewards membership
My automated Diamond membership portal is locked in a loop saying I need to join the program. Frontline chat cannot fix this backend account glitch. Please route this to corporate ticketing to force-sync my profile. Thank you!
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