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WiFi Printer not connecting to WiFi on new XFi router
Recently my Xfinity modem/router was replaced with the latest model, Model Name: Xfinity xFi Gateway (XB8-T). They sent out a technician who came to the house and installed it. Eveything seemed to check out however, later on realized that my HP X576dw Officejet Pro was no longer able to connect to t
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Your Home Network
@BruceW Those posts are from two years ago. I see Filter Rules in Email Settings. But, I'm not sure if @user_zat34u is referring specifically to that or to a rule that might be missing.
Mail filters missing from email
Unable to add new filter to email. category missing from list
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@wishthiswaseasyno thank you for confirming you don't have any spam filters set up. Is the email address in question set up in your email address book: https://www.xfinity.com/support/articles/delete-contact-universal-address-bookWe also have safe co
email from Brother always goes to Spam. How to whitelist?
When my brother send me an email it always goes to the Spam folder. How to white list and don't send me to the Customer Security Page as that is useless.
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Need to add husband to billing statement
Recently married- need to have husband's name on the billing statement next to mine. I saw other posts on here say that I needed to create this public post, and then an employee would be able to let me direct message them? Please advise.
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Billing
Not getting the Speed I'm paying for
I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!") I'm paying for download speeds up to 1.1Gbs I've run mu
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Customer Service
In my recent experience, you will get nowhere following this suggested process. My "Direct Message" interaction was a complete waste of time. I was offered nothing even close to the promotions offered to new customers. Essentially I was told to check
I have been a loyal customer for 6 years at my current address and 20 before that. I’m thinking of cutting the cord.
I had a bad experience with a new promotional offer. I recieved incorrect info according to the final agent I spoke with. I was told I would save $30 a month, I am not. I would think on how you are losing customers you would work harder trying to keep the ones you have. Xfinity is losing customers d
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@user_vxda35 - This appears to be a widespread, systemic issue with our Stream app's player engine on Roku, particularly with high-bandwidth live broadcasts (like sports on ESPN) or specific channel streams. Because you’ve already performed the
Xfinity Stream repeatedly freezes on Roku
The Xfinity Stream App on Roku keeps freezing. I noticed this personally but assumed it was a problem with my TV. My parents recently purchased a Roku and called me with the same problem. We have tried the standard troubleshooting steps: sign out, power cycle tv, reinstall app, check for updates, re
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user_british Thank you for posting on our community forum to bring your recent experience to our attention. You've reached the perfect place to get help with the Black Froday promotion you signed up for. Please send a direct message to Xfinity S
Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround
I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically
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Phone scam
For the third time, someone has ordered a new iPhone using my Xfinity account. The phones were actually shipped to me, and my credit cards are being charged for them. I had to return them to the local Xfinity store along with a police report. I was told that the bogus orders were placed by someone o
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Devices
LOL literally just happened to me. I expect to have the same thing happen based on all the same posts in the forum.
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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user_fas4d8 We appreciate your time for allowing us to help reach a solution to your recent Newsmax and account service plan concerns. It is always a grand pleasure to assist our valued long-time loyal members, too! We wish you a terrific rest of you
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Hello, @user_xtnint thank you for reaching out over Xfinity Forums. We value your privacy and security and don't want personal information in our public facing posts, so the sensitive information was edited out of the post. You've contacted the right
Transfer
Hi i recently put in a transfer to [Edited: "Personal Information"] . I no longer needed that because i canceled my move . I need [Edited: "Personal Information"] removed from my account which is [Edited: "Personal Information"] .
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@EG and @XfinityFrank, the follow-up: Xfinity tech came on-site this past week and was a very nice and considerate guy. His analysis was that the cable line that comes from the outside splitter to the XB7-T had degraded over time to the point where h
Fix and Insight Requested: Unreliable internet connectivity for weeks (detailed metrics and equipment)
We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do
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Hi @user_8hbjhp, you have had quite a hard time recently. I know how stressful moving can be on its own, but adding issues like this on top of it only makes the experience tougher than it already is. We are a corporate headquarters escalation team, a
Canceled my internet service after 6 years
January 2nd I moved from one address to another. I simply wanted to transfer my service. I hooked up the modem and it did not work. I tried calling Xfinity just to be told I do not have an account. I chatted with someone and they tried to help me. They couldn't. I chatted with someone else and they
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Waiting on refund!!
Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was
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Billing
Complaint regarding device
To Whom It May Concern, I am writing to formally file a complaint regarding my recent device upgrade experience with Xfinity Mobile, which has been extremely frustrating and disappointing. I initially contacted Xfinity to upgrade my current device from an iPhone 13 Pro Max (256 GB) to an iPhone 17 P
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Billing
Promotional Gift Card Expired last week!
Hi, I misplaced my promiontal gift card messages and just noticed it expired at the end of December, just when I remembered it and was going to use it. :( Is it possible to get it extended / re-issued? Thanks. I see older posts about sending a direct message, but I do not see how any longer as these
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Customer Service
Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround
I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically
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Plan
user_sg36t1 Thanks for reaching out about a recent bill increase. I would be happy to review the account to see why it went up, and help in any way I can! Sounds like a promotion might have ended, and I can certainly help find a new one if that is th
My bill increased. Demand original amount or im cancelling.
[Images Removed: "Personal Information - Account Number"] This is very scammy and unfair why did my bill increase i will be cancelling if not resolved
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Greetings, @user_9ray7j! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this slow motion issue on Apple TV. You have definitely come to the right place
XfinityJamesC
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Xfinity Stream, specifically NBC, video issues with Apple TV 4K
Xfinity Stream works fine with Apple TV 4K except for the NBC channel. The NBC channel video goes into slow motion while audio continues in real time with the disconnect/synch growing as time continues. No other channels have this issue, just NBC. I do not experience this issue if I use Xfinity Stre
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