Lost my promotional price, went to change it online (didn’t work of course love that sales tactic) so I go call to change it and I have to argue with a sales person for 20 minutes to change my plan to how I want it because I told him I don’t want any promotional offers, seriously considering changin

I am requesting that an Xfinity supervisor review a recent live-chat interaction with an agent named Rohan. During the chat, I explained that I had moved to a residence where internet is already provided and that I wanted to cancel my existing Xfinity internet service while keeping my Xfinity Mobile

Dear Executive Customer Relations, I am requesting your assistance because I have been unable to resolve an issue through Xfinity customer service or a supervisor. I originally signed up for 120 Mbps internet service for $100 per month. After approximately six months to one year, my monthly rate was

Hi Xfinity Support Team, Following up on my previous request regarding my customer-owned Hitron CODA56 and missing upstream OFDMA channels. An Xfinity field technician just finished testing my line on-site. The technician tested signal directly at the tap/pole outside my house and confirmed that the

Three days have gone by now that I have no TV service. Twice I went to my Leominster, Massachusetts Xfinity store to exchange cable TV boxes. Drove a total of 80 miles for nothing. Both times I waited in line for over an hour. Both times I was given the WRONG box. Customer service in that particular

Yesterday afternoon I downgraded our Internet because our one year special pricing is done in August. A few questions... 1. It would be great to have longtime customer deals for pricing. I basically have to pay twice as much, for 5 years, as a new customer? C'mon now. No wonder I read that Xfinity i

I am extremely frustrated with how Xfinity has handled a $100 in-home service visit charge that was added to my account. My internet stopped working, so I contacted Xfinity for assistance. After troubleshooting did not resolve the issue, Xfinity sent a technician to my home. At no point before sched

I rented evil dead burn and couldn't get the closed captions to appear. 8 did all the basic stuff for fixing that like restarting my router and checking my settings and none of it worked. so then I rented lockbox, and the same thing happened and they closed captioning is working on regular shows and

I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"

Bottom line first: a power surge entered my home through your coaxial line and destroyed two pieces of my equipment. Based on how it happened, the drop and grounding on your line appear to be the cause, and I'm requesting two things: reimbursement for the damaged equipment, and a technician to inspe

Having trouble making a payment online and getting the message "You'll need to make a payment in person". What can I do to make a payment online without going into a store?

Never had this problem before. I recorded PBS show Patience S2 E4 on 7/5/2026. There is video but no sound or captions.

I am reaching out as the Durable Power of Attorney for my mother, [Edited: "Personal Information"] She has been diagnosed with Alzheimer’s Disease and is unable to manage her financial decisions. There are past‑due balances and service changes that I believe were made under the influence of individu

I was charged today after canceling my service some days ago.