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@Chellejohn Thank you for clarifying, that makes perfect sense, and I appreciate the detail. What you are describing is a known "buffer sync" bug that can occur specifically when a recording is still in progress. Because the file is being written to
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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"Something unexpected happened"
Recently, every time I try to go into Account Management to pay my bill, I get the above message and cannot pay my monthly bill. This results in late fees and honestly it is making me very dissatisfied with Xfinity services. We are currently exploring other options for providers.
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Customer Service
Disrespected
To Whom It May Concern, I am writing to file a formal complaint regarding the conduct of a manager named Bret at your Xfinity store located in River Park in Fresno, CA. During my recent visit to the store, I was met with behavior that I felt was unprofessional and dismissive. Bret displayed a rude a
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Customer Service
“Comcast’s Claim vs. My Experience: Worlds Apart”
I am writing to express my frustration regarding a recent experience that falls far short of the customer experience Comcast claims to prioritize. After making a simple change to my TV plan, all of my cable boxes were deactivated the very next day—something that makes no logical sense. When I made t
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Customer Service
Greetings, user_72074l! We appreciate you bringing your recent Internet issue to our XFINITY Community forum. We understand that it is vital for your connection to be up and running at all times. Rest assured, you have reached the right place for ass
Starting hour 16 of no internet service
Large number of customers in Charlottesville, Va, area have been without internet since midnight, over 15 hours ago. I’m sorry that Comcast/Xfinity needs to work on Jan. 1 to resolve this, but that is part of being a utility service provider. There appears to be no urgency whatsoever to resolve this
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Hello @user_iumu54 There was a recent change that required you to allow access to the admin tool through the app then you should be able to manage everything through the web interface again. Steps for this can be found here: https://www.xfinity.com/s
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Greetings, 13yrsVeteran! Thanks for sliding by on our XFINITY Community forum. We always strive for our valued members to enjoy nothing less than superior Internet speeds.⚡I am sorry to hear that this has not been the case for you recently. We will d
Internet is so so slow!
I live in San Jose, CA. Internet has been super slow for a couple of days, cannot even load a youtube video. Anyone know what’s wrong? Or I my speed got ripped off and Xfinity still taking money? Hope it’s not a fraud!
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Broken Promises - Twice Now For TWO Support Calls - Last on 20251225
I have been promised TWO support calls for the same issue, that were both broken. The most recent being 26 December 2025. How can I get this addressed and rescheduled?
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Customer Service
user_aev3ax Thank you for the details to what you are experiencing when you try and make your payment. Are you the Primary user on the account? Additionally, have you tried to delete your cache and cookies recently? If not, can you please give that a
glitch with Xfinity’s billing/autopay system
Xfinity is horrible!!!!!! For months my auto pay doesn’t work now the freaking website and mobile won’t let me pay !!! I’m moving Internet with another company this ridiculous!!!
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Screen mirroring isn't currently supported
I'm unable to stream programs - live or recorded - on my Moto Razr 2024. I get the "Screen mirroring isn't currently supported" error. I've tried the following with no luck: - restart app - restart phone - reinstall app - clear app cache - install latest app and phone software - turn off Wi-Fi and s
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Xfinity Stream App
Advanced Security and Minecraft
Hello, I have a pretty weird issue that I'd like to get some feedback on before I start buying stuff to try to make a solution. Recently, my partner and I moved apartments and signed up with Xfinity home internet. We have a modded Minecraft LAN world and we'd like to avoid having to try to turn it i
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Your Home Network
Ongoing Service Issues and Account Confusion During Move
Hello Xfinity Support Team, I am writing because my recent move and service setup with Xfinity has been nothing short of a nightmare, and I am extremely frustrated and confused by what is happening with my account. I have been a loyal Xfinity customer for many years. My family used Xfinity for years
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Customer Service
Hi there @user_n9i4k9, I am incredibly sorry for the experience you’ve had over the last two months. Five years of great service makes this recent turn even more disappointing, and I completely understand your frustration with the repeated
[Edited] is going on ???
We had great service for 5 years and two months ago it started going out constantly- techs have been here multiple times and have said they can’t do anything- lines to me and my 4 other neighbors from pole to house are fine wanted to call corporate to report but there’s no number - on hold now with
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@XfinityThomasA The first issue is my app doesn't even know my Wi-Fi name - before recent app updates, it at least knew that, even though the ability to manage devices was gone. When I open the app, it asks me to "Give your WiFi network a name". W
Cannot assign users in xfinity app
I can no longer manage the users on my account via the Xfinity app - I know this is a recurring problem. This means that parental controls that I would like to unassign are still in place and I have no control over them. HELP!
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Hi, @user_a8qc7n! Thank you for creating a post with this connectivity concern. It is frustrating when a previously stable device like HEOS suddenly stops connecting, especially when everything else on your Xfinity network is working fine. The most l
HEOS
Heos is native on my Denon device and it has been easily active and able to connect to wi-fi. Recently, HEOS is no longer able to connect to wi-fi, although the rest of my setup is active. Why has HEOS no longer able to connect to wi-fi?
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HEOS
Heos is native on my Denon device and it has been easily active and able to connect to wi-fi. Recently, HEOS is no longer able to connect to wi-fi, although the rest of my setup is active. Why has HEOS no longer able to connect to wi-fi?
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Your Home Network
@XfinityThomasB Thanks for the response but that didn’t clarify anything related to my situation. Of course I know the process entails a credit check. That’s why I requested a manual review since something appears to be wrong as my credit is good an
Device payment plan - zero credits
I have been trying for some time to find out why I’m not able to use the payment plan for a new phone. I have unfrozen my credit reports and nothing changed. Online and in person agents have no answers. I’ve spent hours going around in circles. I have good credit and have never been declined for a p
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@MYMO_DAWS-2006 Thanks for making a post. Sorry to hear about the experience you've had with your recent package change. You would be correct that with the TV Plus plan you can get the service on multiple boxes. With that TV plan we provide 1 box inc
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“Comcast’s Claim vs. My Experience: Worlds Apart”
I am writing to express my frustration regarding a recent experience that falls far short of the customer experience Comcast claims to prioritize. After making a simple change to my TV plan, all of my cable boxes were deactivated the very next day—something that makes no logical sense. When I made t
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