Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.9K)
Hi there, @user_mar27w. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with payments. Is it possible you or someone else in the home may have already made a payment recently? Checking your payment metho
Balance
I have a balance of $300.25. I’ve tried to pay it numerous times and your system keeps telling me I have a zero balance what the [EDITED: Language] is going on
Question
Hello @user_7aa7na, and thank you for reaching out here on our Xfinity Community forums. We can absolutely understand your frustration after spending over an hour trying to address what should have been a straightforward billing concern, only to come
Customer Support
I'm finding it really challenging to resolve issues on the most efficient way for both Xfinity and myself based solely on communication barriers and scripted resolution trees that customer support has to follow. I just spent 1 hour and 13 minutes just trying to resolve a simple billing question. The
Question
Same, can't even switch tabs without getting kicked off and forced to log back in. This is a very recent problem and extremely annoying!
Constant login
All of a sudden, in the last two weeks, I am having to login to XFinity 6 times a day even though I check the stay logged in chkbox. I used to only have to login a half dozen times a year (or so rarely that I never had an issue.) Now I am going crazy constantly having to login. I am using FireFox bu
Question
Lost "1 year free line" promo due to Xfinity shipping error / order cancellation
I’m reaching out because I need someone with the authorization to fix a promotional mistake made by Xfinity support. Recently, I bought a new phone and signed up for the "one year free phone line" promotion. Xfinity accidentally shipped the phone to my old address by using my billing address on file
Question
•
Plan
Good afternoon, @user_301123 ! I’m sorry to hear the connectivity issues have returned, especially after the recent neighborhood upgrades and the previous work performed on your line. We understand your concern about not wanting the drop replac
Ongoing issues after neighborhood upgrade - how to get resolution?
I am experiencing ongoing connectivity problems that started/worsened after a recent neighborhood line upgrade work in my neighborhood. Previously, Xfinity replaced the drop line from the outside box to my house twice. The second time with a tech visit to inspect the outside box and a threat to swit
Question
user_oh4749Thanks for explaining what has already been done. After multiple technician visits and having both the line from the pedestal and the inside wiring replaced, I definitely don’t want to send you back through the same troubleshooting a
T3 Timeouts
What happened at roughly 9AM EST this AM near FreeHome Georgia with excessive T3 timeouts for over 10 minutes Any one else impacted by this?
Question
Good morning @user_fl5msn, and thanks for reaching out to us on the Xfinity forums with your issues, I hope this message finds you well. I combined both of your posts, so we can respond to them together. I am sorry to hear about the connection issues
Connect Error
Every other day or so.. I get an error on screen a connection error and to checking modem router.. and stated I have changed my account and I have not. My laptop was down.. had issues and had to reconnect that. Why is this keep happening?
Question
user_o5ycw9 Thanks for reaching out to us about a recent visit to one of our locations resulting in changes to the account you didn't want as information given was incorrect. We certainly don't want a loyal customer like yourself to have this kind of
Escalation: 10/24 In-Store Plan Change Raised Bill $31.29/mo, Removed Free Peacock, Added $55 Charge (23+ Year Customer)
Hello Official Xfinity Support Team, I am reaching out to Corporate Digital Care to request an immediate review and resolution regarding an in-store account change that occurred on October 24, 2026. I have been a loyal Xfinity customer for over 23 years, and prior to this visit, I had an active cont
Question
Horrible Cx sercice
Hello, I am writing to submit a formal complaint regarding my most recent phone call with Xfinity Mobile customer service. During the call, I could hear people laughing and talking in the background, along with a significant amount of noise. The situation gave me the impression that my concerns were
Question
•
Customer Service
@user_63m04f This finally got straightened out after 4 days total. You can take this off reminders. I remain with the annoyance of so many ads and are hard to delete. I'm probably going to have to go to Premium Yahoo. I know my Comcast bill includ
Comcast Migration to Yahoo has ruined my email
My folders of vital emails are mostly empty. I did each step presented for the migration and based on the alerts that everything would be "same" and listed all items would transfer - I find myself in a desperate disruption of my life. I tried a few Help I saw online - but nothing worked. I've been C
Question
Formal Complaint: Failure to Honor Promotional Rate and Provide Written Confirmation
To Xfinity Customer Service and Management, I am writing to formally complain about my recent customer service experience and to request immediate written confirmation of the promotional rate I was promised. I have been a loyal Xfinity customer for seven years, but the experience I had today was una
Question
•
Billing
Right now, the work is done on the back end by our engineers. We will keep you updated and provide assistance where and when we are able. Have you tried the workaround posted by another user just a few posts under yours? Some people are having luck w
Error trying to redeem the rewards.
I'm getting this when I try to redeem my rewards "A rendering error occurred: Cannot read properties of null (reading 'fields')." I restart the app. I tried restarting the phone and still not working. Thank you.
Question
user_obj1q4 Thanks for providing the exact error message. The 552 5.2.0 Prohibited by policy response indicates the messages are being rejected by the Comcast.net mail system based on an inbound email policy rather than an issue with an individual pl
Email sent to team members with Comcast.net addresses blocked by "policy"
Any suggestions on how to get Comcast to allow our hockey league domain to communicate with players? Every message we send to a Comcast.net account is rejected. Message blocked Your message to [deleted]@comcast.net has been blocked. See technical details below for more information. The response from
Question
Hello @user_8hfo1d, thank you for taking the time to leave a post. Sorry you weren’t given a heads-up before noticing the flags and paint markings in your yard. I completely understand wanting to know what work is taking place, how it may
Orange flags and paint marks in my yardyy
Why are there lots of orange flags placed in my yard Aurora CO 80016??? What is exactly going on and what is the timeline? I need to mow my grass for one thing. No notices or heads up?
Question
@user_7yiqvj Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience with the Xfinity Rewards. We are aware of a known issue and it is currently being worked on. A
A rendering error occurred: Cannot read properties of null (reading 'fields').
I am trying to enter to my benefits/perks through the laptop and app and neither of them work as it is showing this issue.
Question
Hey @Ancient_one , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience with the Xfinity Rewards. We are aware of a known issue and it is currently being worked
Error trying to redeem the rewards.
I'm getting this when I try to redeem my rewards "A rendering error occurred: Cannot read properties of null (reading 'fields')." I restart the app. I tried restarting the phone and still not working. Thank you.
Question
Happy Monday user_pb1wws 👋 I appreciate you coming to our community for help, and hope your recent move went as smoothly as possible! We hate to lose you as a member of the Xfinity family, but above all we appreciate the time you spent with us, so w
XfinitySeth
commented
4 minutes ago
to the conversation:
0
0
cancel service
Moved and need to cancel my service. The "schedule a call back" option does not work at all.
Question