Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.5K)
@user_70hmpi Thank you for allowing our team the opportunity to dive in and assist with your recent billing issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started. To send a "D
Billing Issue [Edited]
I am writing regarding a billing issue on my account. Last month, I contacted Xfinity via chat and was offered a reduced monthly rate after my promotion expired. I have a full transcript of this conversation confirming the agreed pricing. However, the agreed rate was never applied to my account. Whe
Question
Greetings, benw715! We appreciate you posting on our XFINITY Community forum regarding the exposed cable wires around your townhome. I understand how important it is to ensure your home looks nice without any wires showing. Rest assured, you have rea
Xfinity Outside Cable Box on Side of House
Hello, when I moved into my new house several months ago, Xfinity had to come out and bury the cable line underground to establish service. I live in a townhouse complex, and all of my other neighbors have a plastic Xfinity box concealing the wires on the side of their house. I have called, called,
Question
Hello @nolvenine and thank you for reaching out on our Xfinity Community Forums! We're here to help. Please note that I have moderated your post for content. Please refrain from using your real first and/or last names on public posts - th
Hi my name is [Edited: Privacy] and I need to know what my password to my email account is if you would please get back with me. thank you
Question
Refurfished crappie modems
I am writing to formally log a complaint regarding a persistent and unacceptable failure with my internet hardware. To date, I have been issued four separate refurbished modems, all of which have failed to perform. Currently, I am experiencing speeds of 2–7 Mbps on the 2.4 GHz band and only 10–15
Question
•
Your Home Network
@XfinityJorge the user stated it worked with some but not all which is my experience two. If a show has only on episode showing you can't delete it because the app shows minutes left to be watched. Even though you I watched it to the end. If a show h
Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows
When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.
Question
need a technician to check incoming cable line for service to tv (cable)
most shows recorded come through so pixelated that they're unwatchable. after reviewing some posts it seems our incoming cable needs to be checked by a technitian
Question
•
Customer Service
I contacted Xfinity Direct Message Support and was given this response which is something totally different than I was told by the other multiple agents I have spoke with since last Sunday. So what is truth? What is "misinformation"? Why do the agent
Account Problem-Awful service
We have been w xfinity for close to 17 years. We got behind on our bill due to spouse being out of work. Last Sat-4/4 I chatted w agent whom I asked if it was ok to change my payment arrangements to 4/8. He said yes and supposedly changed it. I confirmed the card he set it up and confirmed that my s
Question
X1 Streaming Apps on XG1v4 Experience Degrading
I have enjoyed having my entire TV experience integrated into the X1 Interface / Guide. However, in recent months the streaming apps on the X1 continue to degrade. Not sure why recent updates or lack of updates continue to make the most mainstream apps function poorly. Paramount + - No longer suppor
Question
•
X1
Scripps service interruption
This isn't a question. I know why service has been interrupted "according to Xfinity," and I know why according to Scripps. Bottom line: Xfinity is more concerned with their own bottom line than in taking care of their customers. We've lost premium channels that were part of our standard package to
Question
•
Channels and Programming
Xfinity Wire Exposed in Backyard
Recently, Xfinity workers added a new line to the cable box in my backyard but didn't bury the cable. They came back another day to try to bury it but I was at work. I told them I would be home on Tuesdays, Fridays, and weekends, but they never responded or came back to bury it. Is there anyone I ca
Question
•
Customer Service
Hello, @user_ypfo6u. It is incredibly frustrating when a setup that has worked for decades suddenly stops communicating, especially when you are being met with "incorrect password" errors despite knowing your credentials are correct. The "Comcast mov
Apple mail unable to access Comast email
All my apple devices no longer communicate with Comcast email. I can access my Comcast email via internet on Safari but not using the Apple mail app. Have been using apple mail to access Comcast email for decades.(Diamond) Tried to use chat to work through this but don't have the patience with restr
Question
Hello, @user_0ndy46 thank you for reaching out over Xfinity Forums. I completely understand the concern when there is an unexpected increase on your bill, if I was in your shoes I'd be reaching out as well. All monthly charges should be broken down,
Extra charge
Hello my monthly mobile from $45 jumped to $75 without any explanation like what is going on why Xfinity charges you extra and everybody talks about it is this scam?? And when you call super super rude customer service help you.
Question
It wasn't recent. I complained last December when this started. In the ensuing months I have made the additional contacts. In my 2 years with xfinity, not one thing has ever been fixed and obviously never will be.
Still not updating TV shows descriptions in the guide
I complained yet again to Accessibility because yesterday there were 5 shows that did not have a description. They said they would "mark it in my file." We all know that means nothing will be done. They refused to escalate to get the issue fixed. I emailed back demanding they escalate. Now they refu
Question
@user_goq1xq - We show no record of a recent DM, so if you don't mind attempting the steps I provided above, I'd be happy to look into whatever I can find on your account regarding those other communication attempts.
Still not updating TV shows descriptions in the guide
I complained yet again to Accessibility because yesterday there were 5 shows that did not have a description. They said they would "mark it in my file." We all know that means nothing will be done. They refused to escalate to get the issue fixed. I emailed back demanding they escalate. Now they refu
Question
Reps and supervisors do not care to help
To whom it may concern, I am writing to document a series of ongoing technical issues and unsatisfactory service experiences I have encountered since January. Technical Background: I currently pay for a 1300 Mbps plan. While I understand that wireless speeds will not reach the full capacity of a w
Question
•
Customer Service
user_oqkgj5 Thank you for letting us know you also have questions about our Payout Promotion. Our Payout promotion is a great option, and I have helped a few customers take advantage of it when it was available. The offer hasn't been available
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
Question
Hello. user_p1506k. Thank you so much for sharing your feedback and for joining us here on the subreddit. I’m really sorry to hear about your experience—this isn’t what we want for any of our customers, and we truly appreciate
Beware of Xfinity Randomly adding services to your bill
I remember paying around $48 per month for my internet which was do able. In the last few months, my bill had randomly tripled. I had thought it was late fees after not paying for some time due to some financial issues, however when looking further I noticed that they added Xfinity home phone which
Question
Cable pedestal in yard is smashed
The cable pedestal is next to the neighbors driveway. We reported it previously a year ago and two service people showed up and told us there would be a replacement in a couple weeks. It is now months later and no one from Xfinity has any record of the repair they claimed would happen. can anyone te
Question
•
Customer Service
Good evening user_44gruo. I would be happy to assist you further. I do have a couple of questions to better understand the situation. Have you already unplugged the box from the electrical outlet for 30-seconds? Have you changed any equipment, or you
XfinityJon
commented
13 hours ago
to the conversation:
0
0
Caller ID
Caller id not showing on TV
Question