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I have seen many posts online about LG TVs and the Xfinity Stream app not being very compatible and that Xfinity does not update the LG version often. The problem goes back quite a while with other users and that's where I've obtained info on thing t
Xfinity stream
Every day I run into the same problem with Xfinity Streaming app. I have 2 brand new 2026 LG QNED 75B Series Mini LED 4K Smart webOS TVs and every day when I try to watch my shows via Xfinity Stream, I encounter the same issues. "This video cannot be played. We've run into a problem while streaming.
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Hi there, @user_9vjhjv! We are glad to further help with accessing your account. I understand that can be frustrating when you can't use the self service options. I like those too! Have you made any recent changes to your account or plan? Is this hap
Log in issues
Every time I try to log into my Xfinity account, both online and on the app, an error occurs and it won’t let me proceed with doing anything. I have no ability to access or manage anything within my own account. I am the account holder. It’s in my personal name at my home address. So why is this occ
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Hey there, @GuitarNick, Thank you for sharing your experience. I can understand why this situation would be frustrating, especially when you originally intended to complete the upgrade with a trade-in and have spent significant time trying to get the
I have a very major complaint! This is no way to treat a customer.
I got the complete runaround with no resolution. I pre-ordered an iPhone 18pro. Actually, I tried to do it online on the website. I had a trade in of an iPhone 14 Pro. It kept erroring out and said it couldn't process the request and that I should call an agent. So I did. Order placed. Somewhere alo
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Way to expensive
I have been a long time customer of Xfinity and recently my bill changed by almost 60 dollars. I went in to speak with someone about it. I have basic internet and the lowest tv package, my previous bill was 131. Recent statement was $187. After 20 mins at the counter with hardly any communication fr
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Customer Service
Thank you for the additional details, our team will continue this interaction in the DM space as we'll collect your account information to verify the correct codes have been applied to the account after the recent change.
Need to delete modem
Hello I have 2 modems detected on my account , the one I am currently using (both are my own personal equipment) is not being recognized because I still have older speeds (I upgraded my plan as well to 1gig up and down). And also when I look of my device it shows I have the old modem as my device ev
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@XfinityJeniece Thanks for following up. The original ticket itself did not resolve the issue, but another Xfinity agent later corrected it remotely. At that time, my XB8 was showing 1200 Mbps Plan Download Speed in Xfinity Speed to Gateway and was
2 Gig / 250 Mbps service showing 1200 Mbps provisioning
My Xfinity Internet service is supposed to be 2000 Mbps download / 250 Mbps upload, but Xfinity’s own Speed to Gateway diagnostic is showing: Plan Download Speed: 1200 Mbps Actual Download Speed: 1431 Mbps Plan Speed Percent: 119% My direct wired 2.5 GbE speed tests are consistently around 1.3–1.4 G
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@Fredrico58 What audio output setting are you using on the Xi6? You get Dolby MAT PCM from those channels using Auto Detect and regular 5.1 PCM using Expert. But, a very recent change on Expert means the even numbered 4K channels now ge
Audio issues with 4k broadcasts
For several years now and after trying several 4k wireless cable boxes, I almost always have intermittent audio issues when watching a 4k broadcast ( sports). It used to be less of an issue because Xfinity always had a non 4k channel which worked perfectly but for instance on MLB playoffs today it’s
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It's been more than three weeks since the OP first posted about unexpected 2.0 PCM audio from his Xi6 and almost a week since I got an Xi6 and posted test results confirming what the OP reported. Xfinity support had both of us open DMs to explore wh
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Problems with Latency
I’m having intermittent latency spikes and packet loss while gaming on a wired Ethernet connection. My ping to the local Xfinity gateway at 10.0.0.1 stays consistently around 0–3 ms, but the first reachable Comcast hop and external destinations intermittently spike above 100–250 ms, with occasional
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Your Home Network
user_62hf3v Thank you for stopping in and sharing your experience during the recent interruption in your area. Hotspots are a great option for a temporary connection, and there are different ones out there; some have more limitations than others, but
customer service responses
You all have an outage in my area. You gave no notification. I have used my hotspot so I can work from home. I called to have access on my computer with my hotspot and the operator for over 30 minutes after I got her on the line kept me on hold and did not resolve the problem. I explained that when
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@anguswhyte Thank you for taking the time to provide those details. I can definitely understand how frustrating it would be to lose functionality that was previously working. We'd like to gather some additional information about your LG TV model, Xf
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Hello user_f8h814 thank you so much for reaching out regarding the recent update on your Apple device. Are you completely without any service at all? Are you unable to send or receive calls?
iPhone update 27.0 knocked out my wifi and mobile data
I updated my phone 2 days ago . I can’t get Xfinity mobile data or wifi and can’t connect to my home network . I had to delete my mgmt. configuration. First it was outdated and not verified . I’m and can’t get this back on so my phone is a [Edited: Profanity] now and can’t get no help . . I need to
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Geekmom9 We completely understand why this is frustrating, especially when funds are being held even though no order was created. If the transaction still shows as pending, it is typically an authorization hold rather than a completed c
Pending transaction but no order attached
I have a pending charge from a online order I placed for mobile for phones. I was charged the tax on the phones but order was never created. Got no confirmation and no one can find the order to cancel it so I get my money released. I should not have to wait until the payment release on Thursday, whi
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Request for Customer Relations Review – Ongoing Xfinity and Xfinity Mobile Issues
I am requesting assistance with escalating a series of ongoing customer-service issues involving both my Xfinity residential services and Xfinity Mobile. These issues have occurred repeatedly since I became a customer and include billing/package concerns, streaming activation problems, inconsistent
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Customer Service
Stream Application crashes and TV appears to reboot
Recently, the Stream application running on my LG 55" OLED tv has started to crash after I've been watching any show, for about 20 or 30 minutes. Each time, the picture goes black, and then the TV seems to restart or at least I have to reselect the Xfinity application. I have since deleted and re-in
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Xfinity Stream Website
Hello user_rzc7iz thanks so much for reaching out here via our Xfinity Forums and letting us know about your recent store experience and subsequent home landline issues. We'd love to help 1-1 so we can get the home phone working and potentially even
Store visit,apparent mistake
I made a visit to the local Xfinity store because I was paying way too much for the things I had neglected to take care of. I dropped my TV service and kept the Internet and my home phone parentheses landline to change these two things I was required to get a new telephone number for my home and wai
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Good afternoon, user_lvagh1! Thanks for reaching out to us with your recent billing concern regarding the previous resident's debt. Not to worry! You have reached the right team to assist you! You may visit our XFINITY store to bring the required doc
Billing and being harassed about the previous tenants debt
Signed up for Xfinity Internet services and they were initially nice. Applied for the services at my sons old address where I now live temporarily until I find a new place. They informed me that he had previous debt and they were well aware we were separate households. I set my bill to auto payment
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Hello! You are correct, we can add your device for our fiber to home services. It's a more recent update, but it's been around long enough I would expect our phone agents to be aware. I'm sorry they were not familiar with the change, but I'm excited
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Help with member owned router with fiber into the home ONT
Hello- It appears I should be able to use a third party router with the xfinity supplied ONT for my fiber into the home internet service but I am not able to get this working. I called customer service and they were also not able to but documentation here (https://www.xfinity.com/support/articles/me
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