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Hey there, @user_yolb9u, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with troubleshooting. Thanks for letting us know you're experiencing the same issue. Since this started after a recent update, a
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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It looks like it’s been fixed with the recent update! Thank you, Xfinity!
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
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Hello user_s4fmu5 🙌 First and foremost thank you so much for joining the Xfinity family recently! We're thrilled to have you, so the last thing we want is for there to be any confusion about your early billing, especially when returned payments are
Request to waive off the return fee
Hi, I am a new customer and this is the first bill cycle. Today, I received a message that the payment was returned due to some error (apologies for that) and a return fee will be charged to my account. I am trying to the bill due but there is not outstanding bill showing on my app. Please guide me
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free security camera
Received a free security camera via a recent August Xfinity Membership Benefit. Not sure if this is also a free service that I use to activate and use the camera or do I need to purchase an additional service. Obviously, do not want to purchase additional services on my already larger bill. The encl
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Devices and Equipment
Repeated Service Outages – Request for Resolution
I am writing to express my frustration regarding the numerous service outages I have experienced recently. The repeated interruptions to my internet service have been disruptive and have made it difficult to reliably work, communicate, and use the service I am paying for. These outages have occurred
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Customer Service
Caller ID
My brother in California has a land line registered as PRIVATE which usually shows up on my CALLER ID. He has been calling my Land Line [Edited: "Personal Information"] successfully for years without a problem. Recently, when he calls my land line, he gets a voice message saying “The caller that you
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Home Phone Features
@Dead23Phish Our team can dive into the recent changes made to your account and provide some insight and offer solutions if there is an issue. If you could please send me a DM with your first and last name along with your full-service address, we can
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support.
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support. During a recent customer-service call, I was promised a rate of $80/month for five years, but my current bill is still showing $105. I’d also like the $25 difference credited to my account. Could an Xfinity
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I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support.
I’m looking for assistance with a billing issue that needs to be reviewed by Xfinity Support. During a recent customer-service call, I was promised a rate of $80/month for five years, but my current bill is still showing $105. I’d also like the $25 difference credited to my account. Could an Xfinity
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Billing
Surprising 48% "rate hike"
Recently. we have had many internet outages in my area. When investigating in the app for official outages, I noticed the my next bill in September is going to be 48% higher! There were no emails, no mail, no notifications at all. As a comcast customer for 25 years, this is quite disappointing and u
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Billing
FORMAL ESCALATION REQUEST – Executive Customer Relations – Repeated Account, Billing, Mobile & Customer Service Failures
I am requesting escalation to Xfinity Executive Customer Relations regarding a pattern of unresolved account, billing, Xfinity Mobile, device, and customer-service issues. This is not a single customer-service complaint. I have contacted Xfinity repeatedly and have been given multiple specific commi
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Devices
@user_y75xey Thank you for sharing your feedback on your recent experience. To ensure your voice is heard and the feedback goes to the appropriate team we would recommend filling out our feedback form. Let us know how we can be of more assistance if
Customer service complaint
Hello, I spent 40 mins on the phone with a rep who kept saying “3 mins” throughout the entire conversation. I called in after paying off a balance and wanted my services reactivated. I was at work. I asked specific questions before proceeding “how long will this take” “do I need to be home” “will I
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I only get stereo output from my receiver, no center channel when I stream youTube and Paramount+ both are premium subscriptions
Youtube & Paramount+ App app not outputting 5.1 Surround Recently, the Paramount + App has started only outputting Stereo sound on the XG1v4. Does not matter if the box is in Expert Mode or Auto Detect. The receiver reports either Multichannel PCM 5.1 or Dolby Digital Plus but only the left and righ
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Xfinity Stream Website
user_byi6ct You can always review your recent bill statements from the Xfinity app or website to review any changes to your account month over month. Most commonly, a promotional rate may have expired, leading to a price change, and on page 3 of each
Monthly charge
Hello, I noticed my Bill changed significantly from the month of June to July and I don’t really understand why
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I'm so glad we were able to find a plan that works for you, and keep you as loyal customers, @mrsf! Feel free to create posts down the road if any other questions or concerns arise, and we'll always do our best to support you and your household :)
Fraudelent claim Customer Service complaint
I just spent the better part of an hour with Mohammad on chat who insisted he would get my newly increased bill down to a reasonable price. It had just gone up considerably and there was no explanation why except AI bot said it was a fee increase. He went on to say he had secured a good deal and it
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Hello user_obzq4q 👋 Above all thank you so much for joining the Xfinity Mobile family recently, and I'm glad you've come to our community for help! The last thing we want is to leave you without a phone in any way, so we'd be happy to review your ac
cannot use mobile line, and got one unauthorized 2nd line, esim cannot be downloaded after transferrung from old carrier-- URGENT PLS HELP
Title: Ported number in, duplicate line created by support, eSIM code "no longer valid". 4+ hours with support, still no service. Need Advanced Resolution. Hi Xfinity team, I signed up for Xfinity Mobile on September 12, 2026 to bring my existing number over from Verizon. I only need ONE line. Here
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IFC channel 260 not coming in
This channel is not coming in, it reads Sorry, there seems to be a problem here. If you’ve made changes to your account recently, the updates may still be in process. If you haven’t made any changes, please try watching another channel or try again later. XRE-03121
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Channels and Programming
Hey, @user_53bdq9! I am sorry to hear that your service has been offline. I know that is tough to get through! Are you seeing a certain color light on the modem such as an orange flashing light or solid white light? Have you made any recent changes t
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No internet
My gateway modem is not connecting to internet
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