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@user_0e3958 I appreciate the update of not finding any issues during the last visit. From experience, I've seen when changes to the account are done, it will require an order to be reviewed and approved. I'd definitely like to investigate the 1 Gig
Throttling for many months
Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%
Question
Hi there! Thanks for using our Forums and for getting up about your recent experience with your new watch. Our team is happy to work with you and look over this to ensure this is all resolved. To send a "direct message" / "private message" message to
Apple Watch from Xfinity - Such a Mess!
I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas
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Hello, @Jfmatalone thank you for reaching out over Xfinity Forums. I use the HBO Max App a lot myself, and understand wanting that to be accessible without buffering. On the X1 set-top box, clearing stored data is a helpful clearing a lot of App issu
Buffering om hbo max through xfinity and sony smart tv help
Hdo max stutter and bufferring only on hbo max
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mikela_n1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it would be to have returned equipment and still be getting notifications to return that equipment. Just to confirm, was the equipment
support
Hello, I'm representing the estate of [Edited: Personal Information]. She passed away in January. I closed her account and returned all the equipment. She is still getting texts from you asking her to return the equipment. My name is [Edited: Personal Information] and I am the executor of her estate
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user_7aypnp, thank you for taking the time to explain what’s been happening. I can absolutely understand how stressful this is, especially with a trade‑in of this value and after doing everything correctly on your end. You’re right to be
Frustrated with Xfinity Mobile support regarding Trade In
On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir
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This has also happened to me recently. I will join your lawsuit!
Xfinity support added phone line, watch line without my consent
I called Xfinity for internet but somehow they added a phone line and a watch line on my mobile account without my consent. I saw order ship email one day and I called support immediately to cancel them. They said they initiated a cancellation but I still see those lines under my account and I am be
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Service issues and channel loss concern
I am writing to express my frustration and disappointment regarding recent issues with my service. First, I am extremely unhappy about the loss of channels due to the deal that has apparently fallen through. These are channels I have been accustomed to watching, and their sudden removal without a sa
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Customer Service
I was overcharged for 2 years for a service I DID NOT AUTHORIZE
As recent as today I talked to the 5th agent/supervisor concerning going into my bank account at least 3 times to withdraw unauthorized funds resulting in 2 returned check fees (that were immediately credited back to my account) and right after this happened they again tried withdrawing an unauthori
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Billing
My Zfold which I call line 1 has no problems My S21+ 5g has , both with wifi calling & wifi turned off What ever numbers I call (receiver) will show on their screen "Restricted" when they go to their log aka Recents, it will show as Privat
My line is showing as Private Caller when I call out
The problem: When I make outgoing calls, the receiving party sees "Private Caller" or "Restricted " instead of my real phone number. What I've tried: · Checked all settings on my Samsung S21 (no Caller ID options available in the phone app) · Spoke with a live agent on [DATE] who spent a long time t
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@idigsnowboarding - Thanks for sharing your similar concerns, and the latest from your end. It’s frustrating when the specific toggle you need feels like it’s playing hide-and-seek after an update. In the latest v6.0.0 redesign of the Xfi
How can I disable the xfinity push notifications that are just advertisements.
I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.
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Hey there, Ana307! We appreciate you bringing your billing concern to our attention regarding your recent subscription cancellation. I completely understand how important it is not to be charged after removing your unwanted subscription. Rest assured
Cancelling subscription but still getting billed. I want a refund.
Hello, I’ve cancelled my subscription, returned the “box” at my local Xfinity but I was billed on the 14 of this month, (04/14/2026). I just want a refund.
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StClaireUSA, Hi there! Thanks for reaching out and for sharing these details. You’re correct: on newer Samsung devices and recent Android versions (Android 15 and 16), the menu paths I shared earlier are no longer shown the same way, especially
My line is showing as Private Caller when I call out
The problem: When I make outgoing calls, the receiving party sees "Private Caller" or "Restricted " instead of my real phone number. What I've tried: · Checked all settings on my Samsung S21 (no Caller ID options available in the phone app) · Spoke with a live agent on [DATE] who spent a long time t
Question
agree with the posts here. NO, we are contacting Scripps. We are xfinity customers and xfinity needs to fix this. and an honest statement about hurting your profits vs lying about our bill. for AZ, we are not getting ABC. ABC
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
@ElizJe1988 Your posts are being marked Private because you are violating the Guidelines and Acceptable Use Policy. You agreed to those when you signed up for the Forums, so reading them might be a good idea. We get that you're frustrat
Why is every post private?
Other people have a right to know how [Edited: "Language"] your service is. Why are my posts being marked as private
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user_40465f, We’d be happy to further investigate the billing charge from your recent appointment. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
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Why is every post private?
Other people have a right to know how [Edited: "Language"] your service is. Why are my posts being marked as private
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Getting Started
Hello, @user_05td3n. Thank you for reaching out about your recent store visit. We want every experience to be a good one! We can submit feedback regarding this and also ensure your services are the perfect fit for your needs. Please send us a direct
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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Closed
billing discount
Hello, I would like to ask about my recent payment. It seems that the discounts for paperless billing or AutoPay were not applied to my bill. Could you please clarify why these discounts were not included in the payment? I have both paperless billing and AutoPay enabled on my account. Thank you in a
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Billing
Hello, @Amsbtn On the X1 DVR, recordings are automatically managed by the system, which deletes the oldest recordings first when space is needed. This means that while you can save programs, the DVR does not allow you to manually store them i
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Cable questions
Why can’t you store saved programs from oldest to newest?? That makes the most sense
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