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Good afternoon @user_d65huj , and thank you for the update. I'm sorry to hear that you're still only receiving 2 Mbps upload speeds and have not seen any improvement. Please send us a Direct Message with your full name and service address. We'd be ha
free internet speed upgrade activation
I have been an economy plus internet customer since 2003 with 2 mbps upload speeds. Today I saw on my xfinity online account page that my upload speed was upgraded to 20 mbps. However, that upgrade does not seem to be "activated" since I am continuing to only receive a maximum upload speed of 2 mbps
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EPON Service Using Customer Owned Ubiquiti Dream Machine Pro
I had a tech here recently and removed the Xfinity gateway. I'm now connected directly from the EPON unit to my Dream Machine Pro. The ongoing problem is my connection is not stable. Cn someone please help? I did notice @XfinityJosephA was able to help someone recently, but the message thread didn't
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Your Home Network
Good afternoon user_fs3e7r I can definitely understand the concern if some channels you enjoy are no longer in your plan. I will be happy to look into this further. I do have a couple questions to better understand. Have you made any changes to your
Movies! Channel gone again as of Sept. 1, 2036
Movies! Ch no longer showing on ch 1161. Seems to have been replaced with MeTV which is already showing on ch 1015. Any plan to restore Movies! ch availability on Xfinity cable?
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Speed Issues after upgrading to Next-Gen Symmetrical Internet Plan + XB10
Hey all, hoping someone from the team (or anyone who's hit this) can help. For years, I have had the 2-gig plan with an XB8 modem. Recently, my neighborhood got next-gen symmetrical speeds, and I switched to the XB10 modem, but I started running into speed issues right away. Here's a breakdown of ev
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Your Home Network
@user_f0bxt3 have there been any recent changes to your service no matter how small or insignificant could mean something? What devices are you using that are preventing you from sending emails?
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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Oh, so now we can longer "Like" customers' posts on here, only those of Xfinity employees? Are you kidding me? What next?!
Can non longer set up manual recordings
This week manual recordings I had set up did not record. I tried to replace them and discovered that it is no longer possible to set up manual recordings. You get a message "Recording option not available. Recording on this channel is not available". This is not true as I can record programs on any
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Thank you for reaching out and bringing this to our attention, @lonf . I'm very sorry to hear about the damage to your lawn and driveway resulting from the recent work. We definitely understand your concerns and would like to take a closer look into
Property Damage Claim
Our neighbors had a cut wire that they reported on July 2nd. Xfinity showed up un announced on September 5th. The work resulted in damage to our lawn, driveway, and our other neighbors driveway. The work is not complete, but the damage to the driveways will require repair, and the hump that was crea
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@user_i2l6hj have you tried to fully sign out and delete your comcast email from the mail app settings and then reconnect it? Also, One common cause is a connection issue between your device and the Comcast SMTP server. it could be temporary interne
How to get Apple Mail to send emails
I've read all to post, had multiple 45+ min phone calls with Xfinity and still no solution. I have the third party app check in the web mail security page. Some post say you have to get an app specific password from Xfinity in the security section but there is nowhere to get that. Other post say you
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Community Best Answer
Need help cancelling an order + account issues
I ordered Xfinity NOW 2 days ago, however, despite being charged $30, I never received any email confirmation nor tracking, and I cannot access any of the member pages on my profile to check billing etc nor can I sign in to the app. And I'm now finding out a recent storm actually took out the coaxia
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Billing
How do i sign out of xfinity.com?
I signed into xfinity.com and apparently cannot sign out. I am unable find a logout page or option. None of the previous posts I was able to find have been of any help. Thank you.
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Sign-In and Account Management
Good afternoon user_fxfhj0 are you able to access your email on the Xfinity.com website? Have you changed your password at all recently?
Apple Mail App
I am unable to access my Comcast email account on my iPhone mail app. This seems to happen when I travel and am on a new WiFi.
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Cannot activate Peacock benefit — PPG_0017, requesting entitlement reset
Activating the Peacock benefit included with my Xfinity service fails every time with: "Your Xfinity account is already linked to another Peacock account." Error: PPG_0017_4215b35 On the Xfinity side the offer still shows as available and prompts me to activate. The failure happens at the handoff to
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Xfinity Stream Website
user_o8djoj, Thank you for reaching out, and I completely understand why you'd be frustrated. Unexpected changes to your bill, especially when you've been making your payments on time and using Auto Pay, can definitely create concern and erode
Bill on autopsy. Price always gets jacked up. Now I'm being told that I own $317 but I haven't missed a bill.
Why can't you keep the bill to the agreed amount? It fosters distrust.
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Constant outages
Since recent storms, my internet service keeps going out for hours. Everyday we’ve been having the same issue. I keep receiving messages informing me of an outage in my area
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Your Home Network
Data plan
Hi I did not realize I was still on an xfinity mobile plan, I brought in my wifi modem and cancelled the service and thought the plan would be ended as well. I was just charged nearly 60$ for a service I'm not using whatsoever and I cannot figure out how to cancel it or contact customer service beca
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Customer Service
Hi there and welcome to Comcast!Thank you so much for reaching out back to us regarding your recent inquiry. How can we help you out today?
Xfinity Ticket [Edited]
Hello [Edited: "Personal Information"], I tried to call you [Edited: "Personal Information"] but couldn’t reach you—I wanted to discuss my recent inquiry. Please let me know a convenient time for you to talk. I can be reached at this [Edited: "Personal Information"]. Best Regard, Fred. [Tite Edited:
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Xfinity Ticket [Edited]
Hello [Edited: "Personal Information"], I tried to call you [Edited: "Personal Information"] but couldn’t reach you—I wanted to discuss my recent inquiry. Please let me know a convenient time for you to talk. I can be reached at this [Edited: "Personal Information"]. Best Regard, Fred. [Tite Edited:
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Customer Service
user_5sjnqg Hello! Thank you for reaching out. Please remember that anything you post in our Community Forum that is not in a Direct Message is viewable by the public. We certainly don't want your personal and sensitive information viewable by just a
Cancel appointment
I’m hoping to cancel my appointment with Xfinity. I no longer need them to come out tomorrow for service but am unable to cancel on the app.
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Hi there, and thanks for reaching out here on the forums! I'm truly sorry that the shipping address was incorrect on your recent order. Our team would be more than happy to look into what can be done to help and possibly have a ticket submitted to th
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Phone being sent to wrong address
Hello my phone is being sent to the wrong address for some reason they continue to pull my old address and I’ve asked for it to be fixed several times, in my interaction in chat, I am not getting truthful information I advised the agent that was the wrong address and he asked could I pick it up ther
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