Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (8.8K)
Device Payment on Deactivated Phone number
I've tried phone, chat, and store. Please Help 🙏. My wife and I upgraded our Galaxy S22's on the 'By the Gig's plan about 4 months ago to 2 Google Pixel phones on the Premium Unlimited plan. I was having trouble activating our phones through the app so decided to call customer service. They sent me
Question
•
Plan
user_nro597 Good day, and thank you for reaching out to us over our Xfinity Community Forums. We are sorry to hear about your most recent experience with us. Our team would be more than happy to review your account to see what possible options may be
You lost me today, Xfinity
After 4 days of relentlessly trying to get my issues figures out and fixed, and dealing with numerous chats, bots, texts, emails, etc., I tried to deal with my issues in person at the Bolingbrook, IL Xfinity physical store. That was a mistake. But first, to the beginning of my issues. And by the way
Question
Hello, @user_zbr9ee thank you for reaching out over Xfinity Forums. I'm glad to see our wonderful Forum expert @EG was able to move your post and bring this to my attention as I completely understand wanting to check on promotion options with the rec
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl
Question
Thank you for confirming, @user_mqdnx3. The issue here is a mismatch between a recent Xfinity app update and your phone's operating system. Because your Motorola One 5G Ace is locked at Android 11 (Motorola stopped software updates for this specific
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
Question
Update. Download speeds are now stable at 350 Mbps. Might have been some settling/stabilization time. Configured the XB8 in bridge mode. Upload speeds from recent speedtest are 50 Mbps. Expecting 100 Mbps still.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question
Resolution
I would like to begin by expressing my disappointment and frustration with my recent experience with Xfinity Mobile. I have been an Xfinity Internet customer for approximately three years and have always had a positive experience. Unfortunately, since adding mobile service, the situation has become
Question
•
Customer Service
This is happening to me as well. I spent over three hours via chat and phone to resolve the issue and was finally told it was a bug in a recent software update. I was told I would be notified of progress. I’ve heard nothing and still have no DVR and
Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
Question
Hi there, @user_8n0y1a! Thanks for reaching out about the most recent statement you see after closing your account with us. When we process an account cancellation, we stop billing you on the date of your choosing. The closure can take up to 10 days
Still getting billed after canceling service
I called to cancel my Xfinity service before the end of my previous billing cycle. I was assured that my service would end after the last day of my previous billing period (May 27). It is May 28 and I am still seeing an active bill for period starting today. I have an email from May 22 acknowledging
Question
Account split after adding internet - platinum tier status incorrectly reset
I have been a continuous customer and have earned my platinum tier status. Recently, I added home internet to my existing services. Instead of adding it seamlessly, the automated system generated an entirely separate, second account number under my profile. A representative told me that because int
Question
•
Customer Service
Legal Name Change
I had a legal name change and need my account to be updated. The answers in other posts say to direct message, but it appears that button is only available after posting in the forum.
Question
•
Billing
user_7wilj7 I appreciate you taking time out of your day to bring your recent experience to our attention. I'm heartbroken to see you go, but I understand that you're moving outside our serviceable footprint and I can definitely make sure the order w
Cancel My Service [Edited]
I am so FED UP with Xfinity's "customer service" call center. [Edited: "Inflammatory/Language"] I called to cancel my service and the lady had me on the phone for way over 15 minutes, constantly saying "her system was loading." I told her I'm canceling because I'm moving to an area that only uses a
Question
Thank you for reaching out. Although it appears that the returned cell phone was credited, I traded in a Samsung 26 for a Samsung 25+ Edge. It appears that the amount credited for the return of the phone is actually lower than I was told it would be,
Return Label for Samsung 26+ Cell That Can't Hold a Charge
I received a Samsung 26+ cell phone at Xfinity a week and a half ago, and tried to return it yesterday to my local Xfinity store. The replacement phone seems to hold a charge better. The rep told me yesterday that I had already been sent a return label by email for the defective phone, but the label
Question
Hi there @Fune2006. Thank you so much for reaching out to us here on our Xfinity Forum's page. I am sorry to hear about your recent experience with your mobile service. Now you are in the right place and we are happy to take a look at your concerns h
No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
Question
Nine weeks, two tech visits, one underground dig ... still 10+ T3 timeouts per day. Need real plant-side escalation.
I received a notification that an underground cable replacement at my service address was marked complete. However, there is an unterminated cable lying in my yard with no end on it. The work appears to be incomplete or improperly closed out. Additionally, my modem is still showing the same service
Question
•
Your Home Network
Hello, @user_juvzt5 thank you for taking time to reach out over Xfinity Forums. I completely understand the frustration when having to continue to reach out regarding the same concern if it isn't getting resolved. I'd definitely like to investigate f
REPEATED billing discrepancy
I am reaching out to attempt to clear up a repeated billing discrepancy, once & for all. In January, I negotiated a new price with your customer service team. The cost was supposed to be $135 per month, LOCKED IN FOR 3 YEARS. This was EXPLICITLY stated by your representative. Since renegotiating my
Question
escalation of case - This has been going on Since April.
To the Xfinity Customer Escalation Team, I am requesting assistance in resolving an ongoing issue that has now been open since April and has required an unreasonable amount of time and effort on my part. I have contacted Xfinity on four separate occasions to have a cable line buried on my property.
Question
•
Customer Service
Billing query
In my most recent bill my costs have increased dramatically by $20/month. This is upsetting to me. Evidently a discount that wI had has expired. I need to lower my bill. What are you offering? Or do I need to look at a different provider. Jon
Question
•
Billing
user_28ypy0 I’m really sorry to hear about this experience. I can completely understand how frustrating it is to see such a large change in your bill and services you didn’t expect, especially after having trouble reaching a live agent. L
Extra charges, 4x the expected bill amount.
When I set up my internet, I had to contact customer service. They sent me a link that approved $60/month for 5 years. Tell me why I am now going to get charged 240$ next month? Also, there have been things added to my service that I did not approve.. a steaming box, streamsaver thing, netflix. I we
Question
Technician report
I need help pulling the internal technician repair notes for a recent visit.
Question
•
Customer Service
Hoping to try a fix again... local field team responded with the following regarding the node update: "After reviewing your node, it appears that the recent upgrade has been completed and utilization levels have normalized compared to w
user_crunsx
commented
9 hours ago
to the conversation:
0
0
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
Question