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@XfinityJeniece Thanks for following up. The original ticket itself did not resolve the issue, but another Xfinity agent later corrected it remotely. At that time, my XB8 was showing 1200 Mbps Plan Download Speed in Xfinity Speed to Gateway and was
2 Gig / 250 Mbps service showing 1200 Mbps provisioning
My Xfinity Internet service is supposed to be 2000 Mbps download / 250 Mbps upload, but Xfinity’s own Speed to Gateway diagnostic is showing: Plan Download Speed: 1200 Mbps Actual Download Speed: 1431 Mbps Plan Speed Percent: 119% My direct wired 2.5 GbE speed tests are consistently around 1.3–1.4 G
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@Fredrico58 What audio output setting are you using on the Xi6? You get Dolby MAT PCM from those channels using Auto Detect and regular 5.1 PCM using Expert. But, a very recent change on Expert means the even numbered 4K channels now ge
Audio issues with 4k broadcasts
For several years now and after trying several 4k wireless cable boxes, I almost always have intermittent audio issues when watching a 4k broadcast ( sports). It used to be less of an issue because Xfinity always had a non 4k channel which worked perfectly but for instance on MLB playoffs today it’s
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It's been more than three weeks since the OP first posted about unexpected 2.0 PCM audio from his Xi6 and almost a week since I got an Xi6 and posted test results confirming what the OP reported. Xfinity support had both of us open DMs to explore wh
4k audio
Why is the audio on the 4K channels coming through as two channel PCM when the audio on the non-4K channel for the same program is showing as Dolby digital?
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Problems with Latency
I’m having intermittent latency spikes and packet loss while gaming on a wired Ethernet connection. My ping to the local Xfinity gateway at 10.0.0.1 stays consistently around 0–3 ms, but the first reachable Comcast hop and external destinations intermittently spike above 100–250 ms, with occasional
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Your Home Network
user_62hf3v Thank you for stopping in and sharing your experience during the recent interruption in your area. Hotspots are a great option for a temporary connection, and there are different ones out there; some have more limitations than others, but
customer service responses
You all have an outage in my area. You gave no notification. I have used my hotspot so I can work from home. I called to have access on my computer with my hotspot and the operator for over 30 minutes after I got her on the line kept me on hold and did not resolve the problem. I explained that when
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@anguswhyte Thank you for taking the time to provide those details. I can definitely understand how frustrating it would be to lose functionality that was previously working. We'd like to gather some additional information about your LG TV model, Xf
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Hello user_f8h814 thank you so much for reaching out regarding the recent update on your Apple device. Are you completely without any service at all? Are you unable to send or receive calls?
iPhone update 27.0 knocked out my wifi and mobile data
I updated my phone 2 days ago . I can’t get Xfinity mobile data or wifi and can’t connect to my home network . I had to delete my mgmt. configuration. First it was outdated and not verified . I’m and can’t get this back on so my phone is a [Edited: Profanity] now and can’t get no help . . I need to
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Geekmom9 We completely understand why this is frustrating, especially when funds are being held even though no order was created. If the transaction still shows as pending, it is typically an authorization hold rather than a completed c
Pending transaction but no order attached
I have a pending charge from a online order I placed for mobile for phones. I was charged the tax on the phones but order was never created. Got no confirmation and no one can find the order to cancel it so I get my money released. I should not have to wait until the payment release on Thursday, whi
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Request for Customer Relations Review – Ongoing Xfinity and Xfinity Mobile Issues
I am requesting assistance with escalating a series of ongoing customer-service issues involving both my Xfinity residential services and Xfinity Mobile. These issues have occurred repeatedly since I became a customer and include billing/package concerns, streaming activation problems, inconsistent
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Customer Service
Stream Application crashes and TV appears to reboot
Recently, the Stream application running on my LG 55" OLED tv has started to crash after I've been watching any show, for about 20 or 30 minutes. Each time, the picture goes black, and then the TV seems to restart or at least I have to reselect the Xfinity application. I have since deleted and re-in
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Xfinity Stream Website
Hello user_rzc7iz thanks so much for reaching out here via our Xfinity Forums and letting us know about your recent store experience and subsequent home landline issues. We'd love to help 1-1 so we can get the home phone working and potentially even
Store visit,apparent mistake
I made a visit to the local Xfinity store because I was paying way too much for the things I had neglected to take care of. I dropped my TV service and kept the Internet and my home phone parentheses landline to change these two things I was required to get a new telephone number for my home and wai
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Good afternoon, user_lvagh1! Thanks for reaching out to us with your recent billing concern regarding the previous resident's debt. Not to worry! You have reached the right team to assist you! You may visit our XFINITY store to bring the required doc
Billing and being harassed about the previous tenants debt
Signed up for Xfinity Internet services and they were initially nice. Applied for the services at my sons old address where I now live temporarily until I find a new place. They informed me that he had previous debt and they were well aware we were separate households. I set my bill to auto payment
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Wundrfull Thanks for taking the time to share all of those details. I can definitely help troubleshoot the connection drops you're seeing. As far as the firmware goes, we don't create firmware for customer-owned devices. The versions we
Customer-owned ARRIS G54: firmware G5X.04.20.122 drops all connections every 30 min, need firmware escalation
Posting here because Xfinity pushes firmware to customer-owned modems. I need this escalated to whoever manages G54 firmware pushes, and I need to know what changed on my line on Sept 25, 2026, when the reloads stopped. Subject: SURFboard G54 firmware G5X.04.20.122 reloads its firewall every 30 min
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Provision ONT for customer router
Hi I live in a fiber deployment area and have Xfinity Fiber. I see posts saying that the ONT can be configured to go directly to my router. I wanted to know how I go about doing that.
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Customer Service
Unresolved Billing Error: Promotional Apple Watch Credits Dropped Due to Agent Misinformation
I am looking for assistance from the Digital Care Team regarding a billing error caused by conflicting instructions and broken promises from support representatives. Recently, I was persuaded by an agent to add two Apple Watches to my account because I was assured they were 100% free under a promoti
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Plan
Peacock Activation Issue
I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service address, so it seem
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Customer Service
user_cbee94 Hi there! We wanted to check in and see if you're still experiencing the same issue on the MLB channel. When you tested most recently, was the problem occurring on live broadcasts, DVR recordings, or both? If the issue is still happenin
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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user_2khotl, Hi there! Thank you for taking the time to share such detailed feedback regarding your recent Xfinity Mobile support experience. I can absolutely understand how frustrating it would be to repeatedly explain a specific technical issue and
Poor support
I am submitting a formal complaint regarding an Xfinity Mobile support chat on September 28, 2026, beginning around 5:14 PM ET. Representative: Arun Ticket: [Edited: "Personal Information”] Mobile number: [Edited: "Personal Information”] The issue was specific: an automated system that previously se
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Xfinity, what is your official word on this as of now? Since I first brought this issue up almost two months ago, you’ve had several employees in this thread promise many times it is an engineering issue with pending open tickets and that manual reco
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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user_9ydcsj - Thank you for choosing Xfinity and joining us here on the Forums! Xfinity sends payment-related email and text notifications based on your account preferences and billing activity. For example, if you have a verified email address assoc
XfinityThomasA
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my bill
I want to know if you received my payment today?
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