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Trying to contact about a severed line
We have a damaged internet line on our property. It is both cut and exposed. When we call customer support I am unable to get to a representative because there is a “current outage” in my area. The AI voice has hung up on me 6 times. I am not seeing the direct message option on the forum page like p
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Customer Service
Rest assured the issue is something our engineers are aware of based on similar concerns that have been brought to us recently, and we're hard at work trying to get things fixed asap 👍 The Weather Channel has always been unique in this way, but we'l
LG TV, Xfinity Stream, Weather Channel Issue
Is anyone else having this problem with the Weather Channel on Xfinty Stream, on an LG TV? Everything working as expected EXCEPT ... recently (June 2 or 3) on both our LG TV's the Weather Channel HD (270 and 1102 in our area) will not start up; it times out with the message "This Video Can Not Be Pl
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Contrary to the recent technician's theory, despite it not being peak hours (1:43a PT, assuming peak hours is 7-11p PT), and Xfinity systems reporting all the expected upstream channels as "green" at my service location, I just experienced a signific
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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In summary, a technician visited and said "let's troubleshoot your problem by switching out your modem with this Xfinity gateway xb8". I said "sure". Technician pauses my modem and makes the swap. Problem is still there. It's actually worse now. Anot
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Cancelled Internet Service But Still Being Billed
After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get
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Billing
@EG I guess I’ve tried to post a response to this for months but it’s to no avail as my posts never seem to stick. Yes it’s WiFi and I tried using the analyzer and it says scanning but never gets out of an endless loop to give you anything e
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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Thank you @user_rytamv for reaching out regarding your service concerns following the recent interruption - we’re happy to help. To better understand what you’re experiencing, could you please confirm if the interruption is still ongoin
Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
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Okay, how long has this been happening? It is a very recent occurrence, or has this been ongoing?
Email from a specific sender forwarded directly to the trash folder
This past weekend, emails from a specific sender started being forwarded directly to trash without appearing in the Inbox. How can this happen and how can I reverse it?
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"Service issue detected" scheme
Though I deeply resent Xfinity’s shameless attempts to turn every Xfinity employee into product hawkers each time I contact an Xfinity customer service, billing or technical support agent, I have to mention Xfinity’s creativity in developing a recent marketing ploy. This one deserves my admiration j
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Customer Service
user_t8suxa, Hi there! I’m really sorry to hear about the frustration with this. Especially after a recent move. I completely understand how concerning it is to not see the speeds you’re paying for. I’d definitely like to help get
Internet much slower than what I’m paying for
I recently moved last month to a different county. I’m paying for 1000 mbps but I’m only getting about 500. Is there anyone I can talk to about fixing this issue? Agents over the phone are not helpful.
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@Latoque I know I sound like a broken record but.....I keep asking this......I use Comcast webmail sometimes but mostly use MS Office Outlook 2016. If I do not move to Yahoo is there a way to use Outlook 2016 as my email client as I do today and&nb
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hoping to try a fix again... local field team responded with the following regarding the node update: "After reviewing your node, it appears that the recent upgrade has been completed and utilization levels have normalized compared to w
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
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Device Payment on Deactivated Phone number
I've tried phone, chat, and store. Please Help 🙏. My wife and I upgraded our Galaxy S22's on the 'By the Gig's plan about 4 months ago to 2 Google Pixel phones on the Premium Unlimited plan. I was having trouble activating our phones through the app so decided to call customer service. They sent me
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Plan
user_nro597 Good day, and thank you for reaching out to us over our Xfinity Community Forums. We are sorry to hear about your most recent experience with us. Our team would be more than happy to review your account to see what possible options may be
You lost me today, Xfinity
After 4 days of relentlessly trying to get my issues figures out and fixed, and dealing with numerous chats, bots, texts, emails, etc., I tried to deal with my issues in person at the Bolingbrook, IL Xfinity physical store. That was a mistake. But first, to the beginning of my issues. And by the way
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Hello, @user_zbr9ee thank you for reaching out over Xfinity Forums. I'm glad to see our wonderful Forum expert @EG was able to move your post and bring this to my attention as I completely understand wanting to check on promotion options with the rec
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl
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Thank you for confirming, @user_mqdnx3. The issue here is a mismatch between a recent Xfinity app update and your phone's operating system. Because your Motorola One 5G Ace is locked at Android 11 (Motorola stopped software updates for this specific
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
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Update. Download speeds are now stable at 350 Mbps. Might have been some settling/stabilization time. Configured the XB8 in bridge mode. Upload speeds from recent speedtest are 50 Mbps. Expecting 100 Mbps still.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Resolution
I would like to begin by expressing my disappointment and frustration with my recent experience with Xfinity Mobile. I have been an Xfinity Internet customer for approximately three years and have always had a positive experience. Unfortunately, since adding mobile service, the situation has become
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Customer Service
@user_bemdhg I hope the start of your weekend is treating you well so far. I'm not sure if you have seen the recent replies on the direct message conversation. When you have time please follow up there, and I can ensure the appointment is scheduled f
XfinityJustinC
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Need to relocate overhead exterior cable line
Due to a main panel upgrade at my house I need to change where the Xfinity internet cable line enters my house (to the new weatherhead). We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with th
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