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Incorrect monthly equipment fee after equipment was taken back
I need help resolving a billing issue involving incorrect equipment charges that have continued for a significant period of time, and I am requesting a full refund or equivalent account credit. I started Xfinity service around August 2023. From the beginning, I experienced major installation and ser
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Your Home Network
Neighbor got comcast and now I don’t have internet
I have been a customer for years, no WiFi problems since moving in. Until this morning when neighbors got comcast box installed and now I have no WiFi. I see other posts people saying the same thing. Now I have to wait days for tech to come out, and it’s gonna be on my birthday. Wife works from home
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Your Home Network
Internet Service change and frustartion
Subject: Formal Complaint Regarding Xfinity Customer Service and Account Mismanagement Date: May 20, 2026 To Whom It May Concern, I am writing to formally express my frustration and disappointment regarding my recent experience with Xfinity customer service. On May 4, 2026, I contacted Xfinity to co
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Customer Service
@user_u2tvqv Thank you for providing your feedback on your recent experience. So we are able to accurately report this incident could you please send me a DM with your first and last name along with your full-service address, we can get started. To s
Poor customer service
Malik @ Austell, Ga location was very unprofessional. I ordered a phone online and rqstd store pick. Confirmation email rcvd. P/U within 2 hrs and a passcode email will follow closer to pick up time. Never rcvd email to p/ u order. Contacted the call center which advised to go to the store. Malik sa
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Refund for TV service charges after xfinity rep told me it was cancelled
Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for
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Billing
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Good catch — let me give you the full version with everything Winter has gathered. This is the stronger post. Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technicia
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Customer Service
The recurring theme throughout this series of posts is painfully obvious- XFINITY's streaming performance with the PARAMOUNT + app is horrible, yet all of the other streaming services operate with ZERO issues. To request users do their own troublesh
Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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Hello, user_5pom8. Thank you so much for taking the time to share your feedback about your recent technician visit—we truly appreciate you letting us know about your experience. We’d love the opportunity to connect with you further and ma
Review
Our Xfinity technician was Jay [Edited: "Personal Information"], he deserves 10/10 Stars. He went above and beyond to ensure our service was 100% spot on. He gave us a great amount of time on a Sunday evening. He was the best!!
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Hey there, @user_b8b62c, thanks for reaching out through Xfinity Forums regarding your internet speeds. We would be happy to help you with troubleshooting your connection. We do not want to lose you as a customer. What troubleshooting steps have you
What is up with internet south of Issaquah?
Xfinity took down the system last Wednesday and Thursday night. Since then my 1g speed account is uploading at about 1 to 2 mbps. I’ve tried calling support and was transferred to a chat that was never joined by a tech to provide support. The stupid virtual assistant is worthless. How do I get someo
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@AugustaMI - Hello, and thank you so much for taking the time to share your experience and for joining us here on the Xfinity Forums. We truly appreciate your many years with us, your honest feedback, and the opportunity to help make things right. I&
iPad/Smart Watch Scam
I have been a loyal Xfinity customer for 24 years. I supported Xfinity when our community in Florida contracted them to provide cable service for the entire community and even convinced other residents to sign up for Xfinity mobile. So I am still in shock that I was 100% scammed when I walked into m
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Hello user_m8fm46 thank you so much for taking the time to reach out here on our Xfinity Forums with your damage claim concerns. We'd love to assist as much as possible in bringing this to a full and complete conclusion for you. Please send a
drywall damage to ceiling
Hello, when your technician, Noel, was out here on May 3, 2026 he accidently stepped through the ceiling when he was in the attic, causing the drywall in the ceiling to break and cave in a little bit. He said he reported it to his supervisor, Juan, who I spoke to on May 3rd, at 6:42pm he called me a
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user_eawcri Thank you for taking time out of your day to bring your recent experience to our attention. I would feel the same way in your position and I'd like an opportunity to earn your trust back. One of the great things about working over this pl
Billing issues, poor service and basic operations [Edited]
I am extreamly upset. I have spent 1 week, over 5 hours, and 6 agents to get the following issues fixed. I have never been more upset or had a worse experience with any company. I had a contract that had a loyalty discount for 11 monts. it started in september and then with no notification or reason
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It is no longer resolved. You just shut off our HD service again with no warning. Now I received the email below. This is incredibly bad service. We feel that you are gaslighting us. Your case has been closed Thank you for your recent req
Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
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Good evening user_yfzqzb, and thanks for taking the time to share your recent experience while making package changes. Above all, it's never our intention to mislead or confuse you on any changes you're trying to make, and we always want to make sure
Please Help
I called today at 10 AM Today with questions about my bill as the price had recently changed. I started by explaining how I was actually happy with my level of service-internet speed and channels. I was just wondering if there were any additional promotions that could be applied because I was not ha
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Hey there, user_u7jkic! Thanks for taking the time to post on our XFINITY Community forum. After reading your recent experience while attempting to exchange your TV box, I can understand where your frustration is coming from. This is never the experi
Ridiculous Customer Service
I have spent enumerable hours on the chat trying to resolve the multiple issues I've had with Xfinity in the past 2 years. The multiple service visits each with conflicting information from the techs, who are also frustrated with the corporate [Edited: "Profanity"]. I just spent an hour on the chat
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I have this problem with my current xfinity tv wifi adapter, and had it at a prior house with a different physical xfinity wifi adapter. It is not a hardware problem. The issue occurs with great frequency now (cycle power at least daily) because the
Xfinity TV wifi adapter design problem leads to drifting audio/visual sync
The Xfinity TV wifi adapter design has a problem leads to drifting audio/visual sync. In particular with a noisy RF environment such as apartment or condo buildings. It appears that the audio is carried over a TCP based protocol while the video is carried over a UDP based protocol. The problem is th
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@EG Please read the earlier posts! My app doesn't show the View WiFi Equipment link. That's the issue. I've reinstalled the app. No change.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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Good evening, @mrmac40! Thank you for sharing the recent experience with trying to change your modem. I understand that would be upsetting to have happened. We are glad you have been a member of our family for so long and want every experience to be
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Extremely frustrating experience at xfinity store!
My modem was not working because of a power spike in my local area. I drove 20 minutes to my closest Xfinity store arriving at exactly 1 minute before closing. By the time I got out of my car the doors were locked and the clerks, who could see me, proceeded to ignore me. Now I just needed a modem ex
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