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Paramount+ and Showtime through Xfinity
Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs thr
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Channels and Programming
Billing problem
"I signed up for Xfinity Mobile in March with a documented $40/month device credit for my iPhone 16. My account is now only showing a $30 credit. The store representative assured me the credit would carry over during recent plan changes. Please review the original terms of my device agreement from M
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Plan
Hi, I need help fixing a major error on my account billing/plan duration. Recently, an agent promised and set up a deal for me at $71.33 per month fixed for 5 years (60 months). However, after I activated my new modem, I checked my account and notice
xfinity support
I have an internet connection that is unstable. I have done all the troubleshooting steps multiple times. In my last phone call, the support tech told me to schedule a site technician visit. There appears to be no way to do that in your app or on your website. The Xfinity Assistant is completely use
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Both tvs are Toshiba. No recent changes i can think of. I pay for xfinity subscription.
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@user_151glh were there any recent changes that could have triggered this issue with the Stream app? What is the manufacturer of the TVs that are using Fire TV? Are you using an Xfinity TV subscription or another product like NOW TV?
Streaming app not working
The Xfinity streaming app is not working. I get a message that says upgrade failure, please restart the app. I have done EVERYTHING. Hard reboot, uninstall and reinstall the app (many times), unplugged everything, including fire tv and Xfinity gateway, forced stop, cleared cache and anything else i
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@Cheapest Thank you for that information. It does sound like they were pretty thorough with the last tech visit, so that is great to hear, and the most recent modem swap was done with an in-store pick-up after that visit. About how long ago was the l
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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user_hk80f4 Thank you for the update. I am glad you were able to get that information and confirmation of the speeds available in your area. We are also a corporate-level team that manages and maintains the Xfinity community forms if you need assista
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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@XfinityAmandaB the coax wall port was changed out a while ago after intermittent issues throughout my first year in the house. This recent modem they told me to just go and swap the two. I did and a new coax cord they gave me as well.
Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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user_qixr0q Thank you so much for stopping in for help with your connection concerns. We appreciate you being proactive and checking/trying those steps before reaching out. With the MocA signal and the additional adapter connected to your network, mo
XB8 MocA interface flapping
Hi all. I've got a strange situation going on. I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties
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Dropping Internet Is Going to Cost My Job - Chat Techs Are NOT Helping
I’m hoping someone from Xfinity can help because I’m at a loss as to what to do next. For the past several weeks (possibly longer), my internet has been randomly disconnecting for short periods throughout the day. The outages usually last anywhere from 2–5 minutes before reconnecting on their own. H
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Customer Service
@XfinityKam thank you for following up - interestingly enough, I received an email at 4:48 pm today with summary details of this reward, including the date! Although, the email did not originate from support@xfinitywinners.com as noted in the in-ap
Minions & Monsters VIP Complimentary Tickets - Date Not Listed
Hello, I am a Diamond member with Xfinity and, within the Xfinity App, redeemed complimentary tickets to see Minions & Monsters; I believe this was a benefit of winning a sweepstakes. Details about the location of the event are listed for Philadelphia, including theater and time, but a date is not l
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Well good luck with that. Mine happened quite recently. I had a past due of $52.00 and a payment arrangement for June19th. I paid it around the 15th. So that was gone. When I checked my bank account they had taken $132.00 from my account. For what??
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
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Hi there, @user_768sju. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the frustration. Has this been something that you have always experienced, or did it just start to become a problem recently?
Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Hello @user_7ujmj2 Thanks for reaching out. We appreciate you signing up for a recent plan. To better assist you can you elaborate on what you are seeing when you sign in and what package and channels you signed up for?
Setting up recent purchase package
I have Xfinity fire tv. I have successfully signed in on Xfinity stream. I cannot figure out how to access all my channels.
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Bufferbloat on XB8-T, Nothing Fixing
I've been experiencing bufferbloat on my XB8-T gateway, with seemingly no fix. Wired or wireless, different devices, etc. My most recent bufferbloat test on Waveform was a B, right on the edge of a C. I work from home in a position where I almost entirely telecommunicate with clients. I constantly a
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Your Home Network
user_pg64ys Thank you for reaching out for help with your recent chat. Your chat is stored in the conversation history. The download options would work with an additional app if using a mobile device like Adobe to store and save your conversation on
Chat transcript
I had a chat today about my account. Before I ended chat Iit allowed me to chose "download", after nothing came up, or is it sent to me? How can I get this?
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No sir, I am not. I am seeing the same offers. And I've done my own testing, different times, to see when exactly it'll refresh or what triggers it to finally refresh. Today it wasn't until 1400 that I saw that limited time ones were gone. Has this b
member benefit issues
Hello, something is going on with when I log in on Thursdays - doesn't matter what time, the new promos or member benefits dont refresh from the previous week. I lost out on the free movie today. I never even saw it as an option till I just logged in again (I originally posted this over 12 hours ago
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Good day user_3xzc5o, and thank you for creating a post in our community! We hate to lose you as a member of the Xfinity family, but we always want to make sure any request you have goes over smoothly nonetheless. I see you've already sent us a direc
Trying to cancel service
Hi, I'm trying to cancel my Xfinity home internet service. I've called in, but it seems my account is still active. What's the best way to reach out to Xfinity to ensure the account is cancelled and that the remainder of the month is refunded?
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Cheapest Thank you for stopping in for help with your connection drop and your gateways resetting. That would be frustrating, and we appreciate the chance to help. If you would like to compare your signal levels to what we recommend, our expert
XfinityAmandaB
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Almost on my fourth gateway all randomly restart. Issue seemed fine after a coax wall port was changed but now back again
Downstream Channel Bonding Value Channel ID 9 1 2 3 4 5 6 7 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 38 39 40 41 42 43 44 45 37 Lock Status Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Locked Loc
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