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Hi there @user_yhzt3y, thanks for taking the time to reach out! Please keep in mind that once the payment successfully posts, restoration can take anywhere from a few minutes up to 48–72 hours depending on how it was processed. Did you receive
Paying wifi bill
I paid my wifi bill already and it’s saying i didn’t. i need my wifi turned back on
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Expired Xfinity Gift Card
Hello, my $100 Xfinity gift card expired and I had not used the card for a single transaction. I had forgotten about the card due to recent life events and just wanted to use it only to see that it was expired. Would anyone be able to kindly assist with issuing a new one? Thank you.
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Customer Service
Unexpected 100% Bill Increase Despite Being Promised a Stable Monthly Rate
Hello, I signed up for a no-contract 300 Mbps internet plan for $42.98/month. The primary reason I chose this plan was because I was specifically told during the signup process that my monthly price would remain the same unless I modified my plan. I have not made any changes to my plan since signing
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Billing
user_jrw86 Thank you for sharing those details. What you're describing matches a known issue that our Engineering team is actively investigating. We understand that the ability to fast-forward through content that is still recording, as well as resum
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Help retrieving deleted text messages
I just transferred my cellphone service from Verizon to Xfinity and my text messages are gone, except for a few recent ones. I stopped at an Xfinity store and they were perplexed. Can they be stored somewhere I'm not aware of?
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Devices
@XfinityJanelle the issue seems widespread enough, and likely related to a recent update. Why not just address the issue with your software team and fix the problem instead of making each person enter a separate request?
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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Airelle, the location services are turned on. The problem is with the recent firestick update. This update is not recognizing the location with the older gen. of firesticks. it only works with the most current firestick version. &nb
To go channels not working or any channels that are good out of home
None of the to go channels and the channel that work when your out of home network work! Asking to update my location ( on fire stick and fire cube). My iPad and iPhone work fine.
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tcalvo Hello, and thank you for reaching out to us over our Xfinity Community Forums, and sharing your concerns about the increases to your bill. To determine the exact amount your bill has increased since October 2025, you can compare your October 2
INcreased Cost
Despite having given up my landline and accepting a cheaper programming package,my bill has increased significantly over the past 12 months. Please sate the amount by which my bill has increased since October 2025 and the reason for this increase.
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Hi @user_ho8lwj,Thank you for taking the time to detail your recent experience at one of our stores. What you have shared is definitely not up to the standard of that we set for customer care. We truly appreciate you giving us the opportunity to addr
Formal Complaint: Employee Misconduct and Unauthorized Disconnect Order, Pearland Pkwy Store, 10/4/2026
To the General Manager / Regional Manager: I am writing to file a formal complaint about an incident at the Xfinity store at 2680 Pearland Pkwy, Ste 120, Pearland, TX 77581, on Sunday, October 4, 2026, at approximately 5:50 PM. My household has been an Xfinity customer for over 20 years and we are D
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Community Best Answer
@EG Thanks! @user_4s6s9q Thanks for meeting us here in our community. We're happy to assist with getting your internet up and working properly. If there hasn't been service at your address recently, you may need a technician appointment. However, w
Why can't we get the right equipment the first time? member-owned-router-fiber-internet request
We signed up for Xfinity Gigabit Internet, but the equipment we were given appears to be incompatible with the service at our home. Our home has a fiber ONU with an Ethernet connection, but Xfinity provided us with a gateway that requires a coaxial connection. There is no coaxial connection from the
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Greetings, user_luna! Thanks for taking the time to post on our XFINITY Community forum. I understand you have been through quite a journey with your intermittent connectivity issue. I can assure you that our team will do everything within our power
Outages every 10 min persist after drop replacement: upstream issue, need maintenance
Hello, I had an Xfinity technician out on 10/1/2026 for severe, recurring packet loss: 50–100% loss lasting up to a minute, occurring roughly every 10 minutes. He replaced the outside drop cable from the pole and stated that noise on the line looked significantly better. However, the exact same issu
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I hate to hear about your recent billing concerns, however I will be happy to assist. To begin, would you mind sending me your name and the address to your account in a Direct message? To send a "Direct Message" to Xfinity Support: Click "Sign
Unauthorized Mobile Care Charges
@Xfinity Support To Xfinity Mobile Support, I am writing to formally dispute unauthorized charges on my account and to demand immediate action. On March 30, 2026, Xfinity Mobile Care was added to two Apple Watches on my account ($15/month per watch, totaling $30/month) WITHOUT MY AUTHORIZATION OR CO
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Hi @user_zmliwb,Thanks for taking the time to share your recent experience. There are definitely some pieces of the puzzle that I would like to put together here for you. To do so, we'll need to gather some additional information via our secure direc
Terrible Customer Service
I've been with Xfinity for 4-5 years now. About a week ago, I called in to correct a billing issue. The agent offered me a new discounted plan that just required me to add a mobile line at no extra cost, and my internet price would be $14 cheaper. Then all of a sudden, this morning I wake up to emai
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Gigabit Extra upload speed dropped from ~40 Mbps to ~20 Mbps after Xfinity network upgrade — severe upload latency
I have Xfinity Gigabit Extra. Before the recent Xfinity network upgrade in my area, I consistently received approximately 40 Mbps upload. Since the upgrade, my upload speed has consistently been approximately 20 Mbps, regardless of the time of day. I recently ran Waveform's Bufferbloat test and foun
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Your Home Network
I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
Samsung TV App Update Bug: Fast-Forward Broken on In-Progress DVR Recordings
Hello Xfinity Support Team, I am experiencing a new bug with the Xfinity Stream app on my Samsung Terrace TV. I can no longer fast-forward or use trickplay controls on any DVR show while it is currently recording. This feature worked perfectly until a recent background update a few weeks ago. I have
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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
Xfinity App not allowing to fast forward
When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?
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I posted 5 weeks ago about the same issue. There are many others posts/comments about the same exact issue happening with other tv brands and laptops. The issue is independent of the device it is installed on. I think we deserve an honest, transparen
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Hello user_xn7fyy thanks so much for taking the time to reach out here on our Xfinity Forums! We are always open to customer feedback, and our recent changes to issuing refunds reflect this. Checks are only issued as a last resort, as they can take t
XfinityAlfonso
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i would like my refund issued as a check
i don't want a card. i don't want to go 100 rounds with a chatbot and i don't know how to talk to a human at xfinity to get a physical check sent to me. thanks
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