Xfinity Community Forum

Thanks again for giving us a chance to look things over with you, @Rabelais. It sounds like it may have resolved on its own, now that you went back into your Peacock account and refreshed the Subscriptions page on the X1 platform. Still, we're always

XfinitySara

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20 minutes ago

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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AL73, Hi there! Thanks for reaching out. As someone who depends on sending emails with attachments, I can understand the inconvenience that this has caused. I hear you as this is unacceptable, especially when email attachments worked for 15 yea

XfinityGabriel

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1 hour ago

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Email Non-delivery report received

I have been contacting the same people with the same email addresses for years, now all of the sudden, my emails are kicked back with the following message:

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I am having a similar issue. I had Peacock Premium active from a few years ago, using an offer related to my 1GB internet. Recently, I got an email about Diamond Status and went to look at it. It appeared on the xfinity site that I needed to redeem t

user_bh84vr

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2 hours ago

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Peacock Premium Plus Activation Error

Last Saturday I placed an order to upgrade from Peacock Premium to Peacock Premium Plus (PPP). When I click the Activate button I get the message "Something unexpected happened". I spent quite a bit of time with chat support before they finally said they would open a ticket with higher-level support

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Juiceboxxt Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having some issues with your upload speeds. We'll be happy to look into this further. Have you power-cycled your modem recently? You c

XfinityBenjaminM

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5 hours ago

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What's up with the uploads

I just got the 500 mbps plan with the 100mbps uploads, we are in a newly upgraded next gen area, using xfinity equipment.... Except when I view the plan on my end it says I only get 35mbps uploads, and that's infact when I'm getting on a wired connection. When I contact support they confirm I'm on t

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@XfinityNatalie It's interesting. The release date on help>about says from February. Was it the xi6 that got updated recently? To which version?

user_v4tcef

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6 hours ago

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peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

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Yes, your team escalated to someone that could help. I believe I posted 40 times asking for either a solution (which was nonsense from your folks) or escalation. So yes, after hours of my time your team finally passed me along to someone that

user_e92521

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7 hours ago

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power of attorney

How do I change ownership of my father's accounts to me. I have Durable Power of Attorney. So far very frustrating trying to get any help on Comcast website.

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Hey there user_v359nc 🙌 I appreciate you reaching out with your post, and we're here to help 👍 If you received your most recent bill with a credit reflected on it, rest assured that would be 100% finalized and accurate. Any time you want to double-

XfinitySeth

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22 hours ago

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Balance verification

I received a bill that has a 13.92 credit balance. I want to verify that is correct

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Xfinity Affiliate Business Partner Net2Phone

I am a small business owner. Recently, I was looking for a phone provider for my business. As a longtime Xfinity business internet customer, I contacted Xfinity for the service. When I explained to your sales rep what we were looking for, they told me your company works with Net2Phone and that they

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Customer Service

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@user_7k2lyz Thanks for bringing your concerns to our attention. I'm sorry to hear you're unable to locate your preferred box. Our warehouse will send a replacement box if your requested box is not available. Did the store mention if they except to

XfinityKei

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1 day ago

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How can i get the xfinity XG1v4 4K box with DVR? I have been into store 4 times and keep getting Xi6-A

I have a 4K tv and i am trying to replace old set top box with new XG1v4 4K box with DVR. I have been in the Xfinity store 4 times and have been sent the Xi6-A companion box 4 times. Please advise.

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Actually, just go here: https://connect.xfinity.com/appsuite @user_0pora2 I have posted this link to your many posts regarding this subject, but you apparently aren't reading the posts.

Again

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2 days ago

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I can't log in why

How do I log in to my e mail

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Intermittent Internet Drops, and High Upstream Power 50+dBmV on multiple coax outlets tested.

Hi folks I have noticed over the last few months my internet signal has been dropping out with increased frequency. I have an older Motorola MG7315 Modem but it has been working fine for a long time. I have looked at getting a replacement but wanted to do a little diagnostics first. Since I have had

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Your Home Network

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Howdy user_9joiz2 👋 We appreciate you being an active member of our community with your post, and we're here to help! The last thing we ever want to do is mislead or misinform you about anything regarding your services or your bill, so if you could

XfinitySeth

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2 days ago

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Promotion Fraud

My bill went up for my internet service, so I went to the online chat to ask for any current promotions that could be applied. I was offered $60 a month for 5 years to which agreed. I told the agent, hey this agreement doesn’t show the correct monthly charge to which they said don’t worry it will be

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Good day user_fzxo1k 👋 Thank you for reaching out in our community! Before anything else I hope your recent eye surgery was successful, and that you're getting plenty of rest. I know how personally how it feels to fall for something too good to be t

XfinitySeth

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2 days ago

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Got got in the wrong phone/IMEI scam and am getting NO help from Comcast

I am 77 and have had recent eye surgery. I had order a new iPad through Xfinity and shortly after I received it, I got a phone call from what was showing up as Comcast. And like the other similar victims I have seen on the forum, I fell for it. They email'd me a FedEx label and FedEx picked the box

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Promotion Fraud

My bill went up for my internet service, so I went to the online chat to ask for any current promotions that could be applied. I was offered $60 a month for 5 years to which agreed. I told the agent, hey this agreement doesn’t show the correct monthly charge to which they said don’t worry it will be

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Billing

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Hey there, @user_hu18zu, thanks for reaching out through Xfinity Forums regarding your internet concerns. I understand how important it is to have a solid connection when you work from home. Have you tried power cycling your modem since the recent se

XfinityJeniece

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2 days ago

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My system is only giving me ipv6 addressing and my network is not working

My system is only giving me ipv6 addressing and my network is not working. I work from home and this is not helping at all. Everything was working until a network outage recently.

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Got got in the wrong phone/IMEI scam and am getting NO help from Comcast

I am 77 and have had recent eye surgery. I had order a new iPad through Xfinity and shortly after I received it, I got a phone call from what was showing up as Comcast. And like the other similar victims I have seen on the forum, I fell for it. They email'd me a FedEx label and FedEx picked the box

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Customer Service

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My system is only giving me ipv6 addressing and my network is not working

My system is only giving me ipv6 addressing and my network is not working. I work from home and this is not helping at all. Everything was working until a network outage recently.

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Your Home Network

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Today’s experience with Xfinity

I’ve never written an email to complain, but I felt compelled to address the most unacceptable customer experience I’ve had with your company. My husband and I have been loyal Xfinity customers for years. We’ve had all our services (mobile, internet, and TV) with you, and we were even considering ad

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Billing

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Until last January I had 300Mbps+upload speed with my 1 Gig download service. As per speed test history. Hikvision cameras and doorbell uses the UPLOAD speed for remote viewing. Cameras upload the live video stream to Hik-connect server, which then

user_dnyt3b

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2 days ago

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Escalation Department

I also found this form online and read that people here have had the same issues that I have had with Xfinity overcharging and multiple contracts. I was also so-called sent to escalations but was told that I was gonna receive a call the same day. I never received a call on my phone only on my voicem

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user_mrvp1o Hi there! Thanks for using our Forums and for taking the time to contact us. We are sorry for your recent experience and we are here to see if we can turn this around. Please send us a DM so we can work together. To send a "direct messag

XfinityJorge

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2 days ago

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Customer service

I canceled my service today because I had trouble connecting to my 2nd tv with new modem.Chatted with ai and no results. Asked for service technician and had to pay $5 to talk. You make it so difficult and to charge to talk with someone is ridiculous.

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