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That is correct. This problem just came up recently. When trying to connect the outgoing server with the smtp.comcast.net, with the port numbers suggested and my Comcast password. The message says cannot verify account and password.
Still cannot send mail via apple mail
This problem started suddenly and I have talked with Comcast’s support, they blamed apple, talked with apple they blamed comcast. What a surprise. I am paying for service I am not getting. I have spent hours trying to fix the problem, using every suggestion giving to me by the support people. They c
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Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your mobile concerns. I am sorry to hear about your recent experience. You are in the right place and we are happy to assist you today. Please send us a direct chat m
Im extremely upset with Xfinity mobile
Xfinity mobile was initially charging me $109.47 for services I NEVER received. I never used xfinity mobile and told them I have no interest in that service. They initially sent me an email on 08/10 that I owe 109.47 and the next day on August 11 they sent me an email I owe 333.50. How did this bill
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@patlabor4223 Thank you for reaching out, and I'm sorry to hear you're experiencing this issue. To better understand what's happened, could you let us know: Are you receiving the "account no longer active" message in the Xfinity app or on the websit
Account no longer active
My internet went out without any notifications via email or phone. Now it says my account is no longer active. I had restarted and reset the gateway already.
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Billing issue
I was charged twice in my recent bill payed on 8/27/26. Please fix issue I need to speak to a live agent
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Customer Service
Good day user_prjy81 👋 I appreciate you coming to us with your service issues because above all else we never want you to be without your internet for as long as you have! If you're still waiting on a follow-up from that recent technician appointmen
internet problems
I have no Internet, so I had called regarding that problem. A tech came to my House an said that he couldn't fix it but he would put note to get someone else to come check the Internet . It's been almost a week ago. I'm looking for a answer when are they going to fix my Internet because I need it.
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@user_r1g84b Thanks for adding a post to the forum. Can you explain what you mean by switching services recently?
Peacock activation
I am a Platinum Xfinity member who had Peacock access. I recently switched Xfinity services and now my Peacock account shows I no longer have a Peacock subscription. When I log into my Xfinity account, there is a box "You have subscriptions that require activation" with a "Activate Now" link. When I
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@IamRemy12221 Also if you look at the terms and conditions, there is no language that you have to pay for anything. Just have a compatible gateway and be a customer in good standing. So it's not like the last "free camera" where they actually put a
Free Xfinity rewards indoors/outdoors camera
On Thursday, August 20th, I saw an Xfinity reward that said free camera, " which I redeemed thinking it was free. I found out it's not free; I have to pay a fee, and more bills are being added to my account. I need this order to be canceled. It said it would be shipped in 4 to 6 weeks. I have been a
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user_zc8teo. Hi there! Thank you for reaching out, and I completely understand wanting to explore ways to keep your monthly costs down, especially with a recent bill increase. We'd be happy to review your account and see what options may be available
Billing
My Xfinity Internet bill is increasing from $95.89 to $133.89/month, and I’m trying to see whether there are any existing-customer promotions or other options available to lower it. I’m happy with my current Gigabit service and would prefer to stay with Xfinity, but Frontier Fiber is now available i
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How do I file a complaint about shotty workmanship during a service appointment?
Recently, a service appointment was completed to have service restored after an outage caused by a cut service line. The technician could easily identify what occurred, and replaced the line, but the line he replaced with is not long enough to be buried underground. No slack, stretched in the air fo
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Customer Service
user_n2hhjd I appreciate you taking time out of your day to let us know about your recent experience. When it comes to sales, we want you to know exactly what you're signing up for. I'd like to look into that interaction in more detail and send feedb
Complaint – Misleading Sales Representation, $50 1 Gig Offer, and Watch Transaction
I am filing a formal complaint about a misleading sales transaction and I need this escalated to Executive Customer Relations. I was offered 1 Gig Internet for $50/month, relied on that representation, and was then induced to approve a watch transaction. I want the $50 1 Gig offer honored and the wa
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Severe intermittent packet loss and disconnects on wired Ethernet — 136 outages / 2h 40m downtime in 24 hours
Hello, I am looking for help with an ongoing Xfinity internet reliability issue that has steadily become worse over the past several months. Every 5-15 minutes internet is having packet loss that is unusable, yes it is connected and not losing connection completely sometimes but it is unusable in it
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Customer Service
I live in the New Horizon Senior Living Community in Marlborough, Mass. In a recent meeting of staff and residents, the question was asked: What is your major problem living at New Horizons? The answer given was Comcast service no-shows.
FAILURE TO SHO UP
I am writing to formally escalate a severe failure in service. A technician was scheduled to arrive today during the window of 9-11 , but it was a total no-show. I then spent over 40 minutes waiting on hold with a phone representative who failed to resolve this. Under the Comcast Customer Commitment
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@user_jbz7l4 Hi there! Thank you for taking the time to provide such a detailed explanation of what has been happening. I can certainly understand why you’d want the account history, prior interacti
Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience
I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as
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Thank you for following up. I’m happy to provide additional detail. I have been an Xfinity customer since 2020 and have remained with Xfinity through multiple moves, transferring my service each time rather than switching providers. Billing issue My
Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience
I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as
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user_06b049, Hi there! Thank you for taking the time to share your feedback, and we're so glad to hear you're enjoying the Xfinity Rewards program and getting value from your Diamond status benefits. We appreciate you keeping an eye on the recent "10
10 days of rewards
Dear Xfinity, You all hooped and hollared about 10 days, 8/20-8/30 of amazing rewards. Yes, last Thursday was a good showing but nothing else. I check at least once or twice a day. The park tickets was really nice but we don't live in Florida and as we are older and walk less. That was a biggy rewar
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user_tz0idc Appreciate the heads-up! It is normally an easy process to get that credit in motion for a situation like a storm. Did you put in that request through the Status Center, and it was denied? The process is normally where you just put in the
Worst Service
I'm getting billed even though there's an outage from a storm, I've tried various times to speak to an operator not this so called AI that's useless as can be. Going to cancel service once this is over
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Hello, and thanks for reaching out to us over our Xfinity Community Forums, user_mqdcmi. Our team would be happy to help add your spouse's name to the billto section of your account. However, it will not be visible to you until your next billing stat
I need assistance adding my spouse to my billing statement
I need assistance adding my spouse to my billing statement. I just need her name to also show up in the billing statement. Chat is pointless so far.
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Hi there, @tbill1. Yes, it looks like this functionality was changed recently. You can no longer schedule new whole channel recordings for all programming airing on a channel during a selected time period. Single-program and series recordings remain
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation
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Hello @user_4x2mya,Thanks for taking the time to share your experience with some of your recent interactions. Promotions can change daily so that may be a little inconsistent, but most of everything else should remain consistent. We would be more tha
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The worst
Absolutely the worst customer service experience. I was given incorrect information by multiple representatives, and when I contacted customer service again, no one seemed able to provide a clear or consistent answer. On top of that, my internet bill keeps increasing with little to no explanation. I
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