Xfinity Community Forum

Cannot login into Xfinity App

I have been trying for two days now to login into the Xfinity app. Each time Im being told I'm using the incorrect ID which is not the case.I have tried all options email phone and username. I have tried multiple browsers and even different devices. I have been having security concerns since my inst

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Xfinity App

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user_mgr92 Good afternoon! We appreciate you sharing your experience with the recent enhancements and upgrades to your neighborhood network. Doing network enhancements and repairs are imperative to keeping your services working in the best ways possi

XfinityKassie

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14 hours ago

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Repeated 2hr Outages re-occurring since January

My internet has been unreliable for the last month or so, ever since Xfinity did some work to "enhance the network" in my area on January 15. The issue appears to be happening throughout the neighborhood (based on some conversations with neighbors) and the fact that the issue comes and goes without

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Constant failures after repeated visits

I’ve had continuous outages for 2 MONTHS since moving into my home. Cable from the tap to the house has been replaced 3 times. The most recent service visit determine that the cable from the tap upstream needs to be repaired if it happens again. My problem is that I can’t get anyone’s attention. Eac

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Customer Service

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Ive read other posts/complaints and it appears it’s a known issue, dating back four years ago and still no fix. Only channel that freezes.

user_f973ac

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17 hours ago

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Why is only NBC that is freezing up???

Every few minutes NBC freezes and it impossible to watch the Winter Olympics. How can this be fixed?

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Cancellation Escalation

Hello, I am writing to formally document an ongoing issue that has still not been resolved despite multiple chats, calls, and hours spent attempting to correct it. On January 23, 2026, I requested cancellation of my Xfinity services and was informed that the account would be scheduled for cancellati

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Customer Service

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also, i would remind you that yesterday i was scolded and told that i was not allowed to private message with Xfinity employees...please feel free to scroll backward in this thread to see how i was grumbled at, along with the subsequent editing of po

user_ziu2q3

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1 day ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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@zandor60657 I’ve seen other posts on here discussing the fact that there is a special higher upstream boot file that needs to be applied to the CODA56 and only an Xfinity rep can do it.

OddBallJones

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1 day ago

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On a new Xfinity Gig plan but upload speed capped at 40Mbps using Hitron CODA56

I'm on the Xfinity Gig plan. According to the plan, my upload is supposed to be up to 1Gbps. I'm still seeing 40Mbps upload speed. Searching through this forum, I'm assuming Xfinity needs to send some "update instructions" to my modem so the upload speed can be unlocked?

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Hi @user_rvwhkg, thank you for sharing your recent experience with us. I am pretty curious to know what happened here. Even the network issues you are describing do not sound related to a speed change. We have the ability to see how orders were appro

XfinityJustinM

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1 day ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

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@XfinityChelseaB I'm also experiencing a problem with the cloud/stream app. Only some of my recent recordings are there and the Superbowl which I deleted is still showing up. None of the methods is fixing it.

Susan1343

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1 day ago

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Missing DVR recordings on Streaming App

I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested: Check Your Network Connection: Ensure your device is connected to the internet. A stable

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Xfinity not honoring offer on my most recent invoice

On my most recent invoice in green text read the following: "Internet: 2 Gig $115.00 Includes a 60 month $15.00 Guarantee Discount that will end on Nov 11, 2030 Includes a $10.00 Automatic Payments and Paperless Billing Discount" I engaged a live chat agent, presented the offer, and was told it coul

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Customer Service

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these people downgraded my plan after letting them know I’d be moving in a few weeks. Now the internet drops in and out every 15 mins. Customer service said it was due to a recent plan change to much slower rates but the only contact I’ve had with th

user_rvwhkg

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1 day ago

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Comcast customer care executive downgraded our plan without our consent and now asking more money to restore the original plan

A Comcast customer care executive downgraded my home internet plan without informing me on Oct 29, 2025. I called customer care to add an extra phone line, and during that call, the executive downgraded my plan without informing me and without my permission. Since then, I was observing internet issu

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Major Modem Problems With New FTTH EPON Symmetrical 2gbit internet plan.

Hi Board, I am writing to seek assistance with my recent internet upgrade with XFINITY. We within the last 5 days had a home installation of 1 gigabit symmetrical fiber internet. We received upon installation an XB7 Gateway. We LOVED our internet, and realized we could upgrade to 2 gigabit fiber to

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Customer Service

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Not all DVR recordings appear available to stream on my iPad

Recently, even though I have re-synced the DVR I can only access for older recordings on my iPad

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Xfinity Stream App

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Extremely slow internet connection

Our internet speeds (download AND upload) have been constantly dropping below 1MB/s. This is a recent issue and has not happened over the past year of having this service. We have restarted our internet through the app and by unplugging + replugging the modem/router - speeds recover for a couple min

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Your Home Network

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@user_8qusxs Our team can definitely take a look at the recent account activity and provide some insight and solutions if needed. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

XfinityBradM

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2 days ago

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Need help from Xfinity Support – internet‑only plan changed without clear approval

Hi, I’ve been a Comcast/Xfinity customer for over 10 years. My internet‑only plan was $50 per month. My recent bill increased to $75 per month. On my last call, the agent offered me new plans ($75/month higher speed with a phone line, and $55/month same speed for 1 year) and tried to add a phone lin

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Need help from Xfinity Support – internet‑only plan changed without clear approval

Hi, I’ve been a Comcast/Xfinity customer for over 10 years. My internet‑only plan was $50 per month. My recent bill increased to $75 per month. On my last call, the agent offered me new plans ($75/month higher speed with a phone line, and $55/month same speed for 1 year) and tried to add a phone lin

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Customer Service

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Lost Streaming TV Box

Hi, We just turned in our streaming TV box to the Xfinity store and they told us that it shows a second box on our account. It would have been years since we had any boxes given to us so I'm not sure where that second streaming TV box is since I don't even remember getting a second box. I saw in pre

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Customer Service

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Sorry for the late reply. This issue had resolved itself, so this post slipped through the cracks. However, the issue has returned. To be clear, I stream on my PC only, and I only use a browser. I do not have the app installed, and I do

user_czzqip

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2 days ago

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Xfinity Stream recordings missing

I have two shows on MSNBC that I record every morning. When I logged in, one was being recorded. However, the one that should have finished was missing. When the second one finished, it vanished as well. The episodes are not even available on demand. What gives?

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I apologize, but as i explained already, i have already received this information over three hours ago from an employee of xfinity as you can plainly see in the previous posts. please forgive me if i ignore further posts from you, as they are simply

user_ziu2q3

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2 days ago

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Horrible customer service

I have doubt that this will ever be read by anyone. I have just spent almost 6 hours on the phone with "tech support" who have lied to me, called me both a bigot and a moron, and repeatedly hung up on me. All i needed was for them to push a factory reset to my modem. instead what i got was 6 hours o

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Greetings @user_apf16z, thank you for detailing your recent experience. We know how hard it is to make time for something like a technician visit when we have plenty of other things going on in life. I would be unsure what may have caused the technic

XfinityJustinM

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2 days ago

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Terrible service

Had an appointment for installation at 3-5 pm. Person never showed up! Spoke with costumer service the whole time waiting after 5 (fernah) or whatever her name was. She said the would be there 30 to 45 mins after that time and still never showed up and she just automatically made an appointment for

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