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user_cbee94 Hi there! We wanted to check in and see if you're still experiencing the same issue on the MLB channel. When you tested most recently, was the problem occurring on live broadcasts, DVR recordings, or both? If the issue is still happenin
MLB Network Audio/Video out of synch
MLB Network has been out of sync for at least 3 days. All other channels are fine. When will this get fixed.
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Xfinity, what is your official word on this as of now? Since I first brought this issue up almost two months ago, you’ve had several employees in this thread promise many times it is an engineering issue with pending open tickets and that manual reco
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Intermittent internet disconnect
I’m experiencing intermittent internet disconnects that started after my recent plan change. The connection will suddenly drop for about 1 minute at random intervals, then recover normally. This happens across all devices, both Ethernet and Wi-Fi. Here are my observations and troubleshooting so far:
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Your Home Network
Greetings, user_59mqw9! Thanks for reaching out with your appointment reschedule issue. We always strive to bring a positive experience and I am sorry to hear that this was not the case for you recently. We would love to follow up with you to ensure
Poor service
Was lied to multiple times about my appointment. Took off work just for them to not show and reschedule my appointment for the next day without even speaking to me.
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September 28, 2026 - Final StrawReason for Post: As posted earlier, I like so many others, continue to experience degraded service on my 1gb Internet. I have frequent, random "pauses" of signals, lock-ups and loss of Internet. While the longest inter
Anybody else having Xfinity Internet issues?
I have been a Comcast customer for more than 15 years and have never seen the degradation of service I am now experiencing. My internet service had experienced drops and outages after a large rain fall in 2023. Of course, the problem is always my equipment right? Wrong! After several service call vi
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Need Help Provisioning ONT for Customer-Owned Router (Ubiquiti Dream Machine)
Hello I just got my home internet installed. There is an ONU (direct fiber to my house and then ethernet into my utility closet). The tech was explaining to me how the current flow requires me to have the XER10 but I found posts here and articles explaining that I should be able to get that XER10 di
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Customer Service
Good Morning, @user_c74741! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know how important it is to have access to sending emails via the third party apps, it certainly is not what we like to see. Have you f
Outgoing Mail
I am able to receive mail, but cannot send. I have apple mail as well as iCloud
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Need clarification on $85.90 bill after new $65 internet and $0 mobile plan
I recently changed both my Xfinity Internet and Xfinity Mobile services, and I’m trying to make sure my upcoming bill reflects the agreement I made. My understanding of my current services is: Home internet: $65/month Xfinity Mobile service: $0/month for the first year Phone/device protection: $15/m
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Billing
@user_5lhfue Please provide some additional details about your request. Do you still need assistance with your recent order not being fulfilled correctly?
I'm missing part of my replacement sensor order
You are to send 3 replacement sensors. I only received one. When will you send the other two?
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@strega7 Is MoCA enabled by default on Xfinity gateways? From what I've seen here, yes, it is. @user_e65i65 To disable MoCA on your device go to the gateway login http://10.0.0.1 Default login info is:Username: admin (all lowercase)
Moca problems
So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi
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@user_v2n9p3,thank you for the update, and we appreciate you using our troubleshooting tools. With the recent storms, it's possible that October 2 was the earliest technician appointment available in your area. You may be able to get a sooner appoin
Storm lost service
Lost service when storm came through. My service wasn’t restored. Told I have to wait till Oct 2. I work from home.
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@XfinityMarshante thanks for replying. I have tried the steps outlined in other posts, including the initial post on this thread. It does seem to be an issue with the app update in early September. I had no issues with local tv prior to the current
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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User_Hart I can understand how disruptive this must be, especially when you're relying on your home phone service to operate your business. Since your internet service is continuing to work and the issue appears isolated to the Xfinity Voice line, we
No dial tone, again
This is at least the third time in a week that we have lost dial tone on our Xfinity voice line. We run a business out of our home and need the phone line to work. This is unacceptable. A technician visited last weekend and left the line working, yet today we discovered there is no dial tone again.
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user_xt9jo2 Thanks for reaching out about a recent increase to your billing. We certainly don't want any surprises on billing when an offer ends, and we will always list current promotions on your billing statements on page 3 with the expiration date
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
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@EG when it occurs, I check on Xfinity app and it says your home network is down, but shows no outages in Xfinity network. I have run speed tests for the gateway into the house and yes, it shows no signal. My guess is that Xfinity doesn't show an ou
Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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Request for escalation: unresolved, repeated Xfinity mobile billing errors
I am asking Xfinity to escalate and fully resolve a series of Xfinity Mobile billing and account errors that I have already spent considerable time trying to correct. The issues involve an additional mobile line that I did not knowingly establish and duplicate Apple Watch cellular service associated
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Billing
Filing a formal complaint on an agent.
I had a recent interaction with an agent that bothered me to my core! I asked to deactivate 3 boxes I turned in to the local Xfinity office. The office said I had to contact the billing to have them removed. So I used the chat. The agent, Tanya, asked if I wanted to add services and I said no. I hav
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Customer Service
@XfinityVictor as I have said many many times in this thread, there is no option to test my network speed in the Xfinity app! Read that again, please. According to the iPhone App Store, I am on the most recent version of the app. I thank all of yo
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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Formal Complaint – Promotional Offer Not Honored – Request for Executive Escalation
Earlier this week, I received an outbound call from Xfinity offering me 1 Gig internet for $50/month with a 5-year price guarantee. I wanted to accept the offer, but when I contacted Xfinity afterward, I was told that the promotion was no longer available. I have since spoken with multiple represent
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Customer Service
user_2khotl, Hi there! Thank you for taking the time to share such detailed feedback regarding your recent Xfinity Mobile support experience. I can absolutely understand how frustrating it would be to repeatedly explain a specific technical issue and
XfinityGabriel
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Poor support
I am submitting a formal complaint regarding an Xfinity Mobile support chat on September 28, 2026, beginning around 5:14 PM ET. Representative: Arun Ticket: [Edited: "Personal Information”] Mobile number: [Edited: "Personal Information”] The issue was specific: an automated system that previously se
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