Hello Xfinity Customer Support, I wanted to reach out because I've been experiencing significant internet issues ever since work was completed on August 6. For more than five years, I honestly never had any problems with my service. I used to recommend Xfinity to others and would often brag about ho

I purchased the $35/mo, 500mbps student plan today, which was advertised as including a $100 prepaid gift card. This was also listed during checkout when confirming the plan. However, I can't figure out where to access that and neither can my friend, who also purchased her own plan.

Lost my promotional price, went to change it online (didn’t work of course love that sales tactic) so I go call to change it and I have to argue with a sales person for 20 minutes to change my plan to how I want it because I told him I don’t want any promotional offers, seriously considering changin

I am requesting that an Xfinity supervisor review a recent live-chat interaction with an agent named Rohan. During the chat, I explained that I had moved to a residence where internet is already provided and that I wanted to cancel my existing Xfinity internet service while keeping my Xfinity Mobile

Dear Executive Customer Relations, I am requesting your assistance because I have been unable to resolve an issue through Xfinity customer service or a supervisor. I originally signed up for 120 Mbps internet service for $100 per month. After approximately six months to one year, my monthly rate was

Hi Xfinity Support Team, Following up on my previous request regarding my customer-owned Hitron CODA56 and missing upstream OFDMA channels. An Xfinity field technician just finished testing my line on-site. The technician tested signal directly at the tap/pole outside my house and confirmed that the

Three days have gone by now that I have no TV service. Twice I went to my Leominster, Massachusetts Xfinity store to exchange cable TV boxes. Drove a total of 80 miles for nothing. Both times I waited in line for over an hour. Both times I was given the WRONG box. Customer service in that particular

Yesterday afternoon I downgraded our Internet because our one year special pricing is done in August. A few questions... 1. It would be great to have longtime customer deals for pricing. I basically have to pay twice as much, for 5 years, as a new customer? C'mon now. No wonder I read that Xfinity i

I am extremely frustrated with how Xfinity has handled a $100 in-home service visit charge that was added to my account. My internet stopped working, so I contacted Xfinity for assistance. After troubleshooting did not resolve the issue, Xfinity sent a technician to my home. At no point before sched

I rented evil dead burn and couldn't get the closed captions to appear. 8 did all the basic stuff for fixing that like restarting my router and checking my settings and none of it worked. so then I rented lockbox, and the same thing happened and they closed captioning is working on regular shows and

I am the primary user of my account and when I try to access membership benefits I get "Sorry, you’re not eligible to redeem benefits"