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@user_5bid1t Apologies to read about your recent experience getting the service set up with us. Our team can jump in and provide assistance with the porting of the telephone number along with getting the TV service up and running for you. Using the X
lousy experience service
i moved from att to you two or three weeks ago i will be switching back because youe are worse than them which is hard to do tv dont work-home phone hasnt been ported after being on hold for hours -when starlink becomes available ill go with them-i thought you would have improved after all the techn
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Charged unreturned equipment fee since February for a modem FedEx misdelivered in December
In December 2025, Comcast shipped an upgraded modem/gateway to me via FedEx. FedEx marked the package as delivered, but it was delivered to a different address. I have the FedEx delivery photo and the house in it is not my home and is not a neighboring address on my street. I never received or took
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Billing
Formal Complaint Regarding Misleading Offer Information and Excessive Time Spent Resolving a Service Request
I am submitting a formal complaint regarding my recent experience with Xfinity customer service while attempting to set up new service. On July 19th 2026, I contacted Xfinity chat at approximately 8:17 PM ET to review available offers for a new service plan. From the beginning of the conversation, I
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Customer Service
Hello, @user_3tri6f thank you for reaching out over Xfinity Forums. I know how important it is to have access to your email communications, and with one of my recent iPhone updates my email folder stopped working on my device. It required me to go in
Email not working
I have not received any emails in a few days. It is saying account error the mail server imap.comcast.net is not responding. Authentication failed
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Accepted Solution
Closed
email help
We recently recovered an email account that had disappeared for a couple of weeks. Now, our devices are loading 3,000 old emails at a time. It started with the most recent deleted emails and is now back to 2023. We delete from the device inbox, delete from trash, and it immediately starts loading th
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Sign-In and Account Management
user_cfqpu8 Thanks for reaching out to us for help with your recent promotion concern. I would be happy to check the account to see what has taken place at this point, and help in any way I can. Please keep in mind when doing a repackage as it sounds
Bill is not what i agreed to, confirmation email for changes have not been sent
I called Xfinity to change the price of my 1 Gigabit plan. i wanted this to go into effect in September, but the employee said it would go into effect in August. Before i signed off on the changes, I reminded him of my request for this to happen in September. he reassured me that I would be paying 4
Question
Good evening @user_y7ykgh! If I saw a "No SIM Card Found" message, I'd want answers quickly as well. A few quick questions to help narrow this down: Is this a physical SIM card or an eSIM? Did the issue begin suddenly around 10 AM today, or were the
Phone service Malfunctioning. Showing SOS
Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP
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Cable box hole in ground
Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was week
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Customer Service
Katiesprint, any recent updates completed on your phone since the email issues started? If Outlook and Apple Mail are fine on other devices, this may be device-specific. Have you followed up with Apple support to have this double-checked?
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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Did you also clear the cache history in the Roku settings before logging into the Stream app again when you walked through support with Roku recently, user_o2sgvt?
Xfinity Steam App Error TVAPP-00287, via Roku Ultra
We have been running the XS app on 2 Roku Ultra and 4 Roku Premier devices since August 2020. In the last two weeks, the app had started to buffer &/or show a "Cannot be played" message on a devices. Starting yesterday, we are getting error code "TVAPP-00287" All other streamers, on not just Roku bu
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Bill, Turned in modem, cancelled??
Recently, I turned in the Xfinity Modem and thought I canceled the account, since I am moving soon. I was billed a small amount today. Will this be the last bill on this account?
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Billing
Hello @user_w4jt6b, thank you for taking the time to leave a post. Sorry to hear about the unexpected increase in your bill and the issues you've been experiencing with your internet service. I can certainly understand how frustrating it would be to
Bill increase
Hello, my bill has increased for no reason, I would like an explanation. I have no additional services and quite frankly the internet connection [Edited: "Inappropriate Language"] and that’s all I pay for. So why has it gone up drastically??
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Hello @falucchesi, thank you for taking the time to leave a post. Sorry to hear that you're no longer receiving emails after updating your account login information. I can certainly understand how frustrating that would be, especially when the issue
Not receiving emails on the sever and 3rdParty apps
I recently changed my account login last night which also corresponds to my email. After the update, I’m not receiving emails directly on the email server or through 3rd party apps. Looking for help from Xfinity to troubleshoot the issue. Thanks, Frank
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400 usd credits not received for buying iphone
Hello, I am reposting this issue as my previous issue was closed due to inactivity. I recently brought an iPhone 17 with the promotional discount. The chat agent helping me out assured me that after the purchase I will get the credit. After getting my phone and moving the number, I did not get the d
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Devices
Question About Xfinity FDX Rollout Process: Infrastructure Installed but Service Not Yet Activated?
Hi everyone, I'm in the Fort Lauderdale, FL area and have a question about Xfinity's FDX rollout. I'm currently on the 2 Gbps/250 Mbps plan, and my connection is performing as expected (around 2.2 Gbps down and 280–300 Mbps up), so this isn't a speed issue. I'm just trying to better understand how t
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Customer Service
You're absolutely looking in the right spot, zhappychef, and notification settings would normally appear directly below "Xfinity ID and security" on that page. As a fellow Xfinity customer and Samsung owner (Android 16 as well), I'm showing that the
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
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Hello @user_qfxygc, and thanks for reaching out on our Xfinity Community forums with such a great question! The autopay discount can sometimes take a while to kick in once you've added it, typically less than 45 days after adding it, however th
internet billing
questioning internet billing which was quoted at $70 with autopay....I was charged $80 today. wondering why???
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Greetings @user_c0zttk,Please keep in mind that you are posting publicly on the forums support page. We ask that you please refrain from sharing personal information publicly. When you have a moment check out our Xfinity Forum Guidelines. Thank you f
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Dissatisfied customer
Dear Xfinity Customer Relations, I am writing to file a formal complaint regarding an ongoing service outage and the unacceptable customer service I have experienced while trying to have this issue resolved. I have been without both my Xfinity internet and cable service since last Friday. When I ini
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