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user_r091aq Hi there! Thanks for using our Forums and we are sorry to hear that your service has been up and down recently. We are happy to look into the account to see if we can notice any trends or issues on our end that we can address. Please send
Outages Every Day
Since the hurricane, a year and a half ago, I've had outages regularly. Almost every day now. Anybody have a clue as to what's going on? Honestly, it feels like the late 90's and the pathetic service I received from their phone service. Seriously beginning to consider some alternatives.
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Hi there user_65oe6h, thanks for using our Forums and for letting us know about your recent experience. Our team is here happy to work together over this platform to address your Xfinity Mobile concerns and to help with anything else. We understand h
Unresolved dispute
I’m writing to make a formal complaint against the assistant manager and the staff at the Xfinity store in Walnut Creek in Westminster Colorado. He’s a bald overweight man- he was rude, incompetent and very condescending about my resolution that that’s been with your leadership for over two months n
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@CMP1057 - This is a frustrating situation, especially since you've already attempted the logical first step of updating the password. The "credentials no longer accepted" error on our web portal usually indicates a breakdown in the link between the
The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
My secondary email account is no longer accessible, even through the xfinity.com site. Clicking on the gear icon, "email settings" and then "Accounts", I see the secondary account has the message "The entered credential or authentication information does not work or are no longer accepted by provide
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OP here. I didn’t get any further response from this or any of my other avenues through which I talked to Xfinity, but after 5-6 days of no progress I opened the /yoursubscriptions page and the activation buttons were there. I don’t think my calls or
Peacock, Disney+/Hulu Activation issues
Hi! I recently purchased service and am experiencing the issue described by various other posts on the forum where the "Xfinity.com/yoursubscriptions" doesn't give an option to activate, and navigating to the "activate-peacock" gives the error "not available for your account". I've troubleshot on an
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My outside contact (a company domain: thingblu.com) is seeing this issue. Back in 2016 email from the domain was fine. Now, last week, we are seeing this "throttle" problem. From Googling this problem I see many people having this
Xfinity Is Blocking Emails from my Gmail Account
Hello. Xfinity has suddenly started blocking any emails sent from my Gmail address -- including to my own two Comcast email addresses (and to my friend's Comcast email). I am receiving this bounce-back message: 451 4.2.0 Throttled - https://postmaster.comcast.net/smtp-error-codes.php#RL000010 Can yo
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Greetings, user_p4zjo7! We appreciate you bringing this important issue to our attention regarding your mobile tablet promotion concern. Have you attempted to contact our Mobile team to discuss further options regarding your recent experience?
Free Tablet
I’m afraid that I’m going through the same situation right now. I called to cancel my tv service last week and it took an hour and a half to do that. I was then offered a tablet which I said I didn’t want but the man kept telling me it was free. I finally agreed to it because I was exhausted from be
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Request to cancel internet
I've seen numerous posts wherein the OP is given the option of DM'ing Xfinity personnel to facilitate canceling internet. I would like the opportunity to use that method for canceling service.
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Customer Service
Hello @danni13! Thanks for reaching out to us here on the Xfinity Community Forum! I'd be more than happy to dive into your account and see if there are any notes explaining those recent calls. If you could send our team a direct message with your f
Xfinity has been calling and not leaving a voicemail
Hi, I'm Danielle and recently the main account holder moved out of state so in order to keep access to the account we put myself on the account so we could maintain the account and have internet still. However within the last two days Xfinity has called her, Rebecca, twice and has not left voicemail
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E-mail issues with Apple Mail on Macbook
I’m trying to help my wife with a recent issue with e-mail on her MacBook. For context, her MacBook is a 2019 model running MacOS Sonoma 14.8.4 and her Apple Mail app is version 16.0. She has a Comcast e-mail account. We recently did some updates on her machine, and since then, she receives her inco
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@XfinityBenny I don't know. It's a bundle. I haven't updated any services for years. I am happy with the way things work (with the notable exception of the now non-working ACR). I am scared to make any changes to my services, lest it render my Ca
Anonymous Call Rejection not working
I couldn't remember whether Anonymous Call Rejection was on or off for my home phone line. I've used this feature countless times before, and I've never had a problem. But whether I dial *77 to turn it on or *87 to turn it off, I now get: "We were unable to complete your request. Please try again la
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user_c1co6r Hi there, and we appreciate you checking back in on this. We completely understand why you would want confirmation before anything is considered resolved. At this time, the issue has not been closed on our end and the investigation
Deleted recordings persist on DVR list in streaming app
I have 2 deleted recordings that persist on the DVR list when viewed from the Xfinity Streaming app even though the recordings are indeed deleted and cannot be played. This occurs on all devices (iphone, Roku) where I use the streaming app. I otherwise have no issues with deleting recordings, from t
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Upgraded to CODA56 modem - speed still slow
I recently upgrade my customer-owned cable modem from a NETGEAR CM500 to a Hitron CODA56 after being told my old NETGEAR modem did not support the faster speeds of my plan. I currently have a 400 Mbps download speed / 35 Mbps upload speed plan. After installing and activating my new modem using the
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Your Home Network
Conflicting information from agents
I’ve been a Comcast customer for almost 10 years, and unfortunately I’m extremely disappointed with the service I’ve received recently. To summarize the issue: I had been paying $55 per month for internet service until March, when my mobile discount expired and the price increased to $95. Before the
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Customer Service
Hi there, @user_eec4ot! Thank you for reaching out about your TV channels. We want those working for you. What type of device are you using the Xfinity Stream app with? Have you double checked that the device is connected to your home network? &nbs
Xtreme and tvbox only tv go
I have problem with my Xtreme and tv box, only can see tv go.. please help
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Accepted Solution
perplexity
Hello, I am a long-term customer who recently moved from Gold to Platinum status. I redeemed my Perplexity Pro 1-year reward in January 2025 and activated it on Perplexity in August 2025 (before the 8/28/25 deadline). My subscription has prematurely reverted to "Free" as of March 2026, even though i
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Customer Service
Hi there, @W59WV! Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having trouble with your recent changes. What discrepancy did you see with the email as opposed to the changes you made?
XfinityFrank
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Xfinity Support
I used the xfinity assistant icon in the xfinity app. Made changes to existing plan and was provided emails and confirmation number. Snap shotted a few of the conversations on the xfinity assistant to verify deal. Email I received made incorrect changes. Where is the original change?
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