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Need clarification on $85.90 bill after new $65 internet and $0 mobile plan
I recently changed both my Xfinity Internet and Xfinity Mobile services, and I’m trying to make sure my upcoming bill reflects the agreement I made. My understanding of my current services is: Home internet: $65/month Xfinity Mobile service: $0/month for the first year Phone/device protection: $15/m
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Billing
@user_5lhfue Please provide some additional details about your request. Do you still need assistance with your recent order not being fulfilled correctly?
I'm missing part of my replacement sensor order
You are to send 3 replacement sensors. I only received one. When will you send the other two?
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@strega7 Is MoCA enabled by default on Xfinity gateways? From what I've seen here, yes, it is. @user_e65i65 To disable MoCA on your device go to the gateway login http://10.0.0.1 Default login info is:Username: admin (all lowercase)
Moca problems
So what I'm reading and from research asking all the tenants in my apartment building we're all connecting to each other's gateway Which what I found out it's the moca filter my question is how do you get a service tech out to the apartment building? To put one on Without being charged when it's xfi
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@user_v2n9p3,thank you for the update, and we appreciate you using our troubleshooting tools. With the recent storms, it's possible that October 2 was the earliest technician appointment available in your area. You may be able to get a sooner appoin
Storm lost service
Lost service when storm came through. My service wasn’t restored. Told I have to wait till Oct 2. I work from home.
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@XfinityMarshante thanks for replying. I have tried the steps outlined in other posts, including the initial post on this thread. It does seem to be an issue with the app update in early September. I had no issues with local tv prior to the current
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello, I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Sa
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User_Hart I can understand how disruptive this must be, especially when you're relying on your home phone service to operate your business. Since your internet service is continuing to work and the issue appears isolated to the Xfinity Voice line, we
No dial tone, again
This is at least the third time in a week that we have lost dial tone on our Xfinity voice line. We run a business out of our home and need the phone line to work. This is unacceptable. A technician visited last weekend and left the line working, yet today we discovered there is no dial tone again.
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user_xt9jo2 Thanks for reaching out about a recent increase to your billing. We certainly don't want any surprises on billing when an offer ends, and we will always list current promotions on your billing statements on page 3 with the expiration date
$30 increase in bill
Our Xfinity bill went up almost $30. I have tried many times to solve this issue through chats and texts and actual phone calls. I have fallen down your "Customer Service Rabbit Hole" twice- being passed from agent to agent in "CallCenterland" with no success. Did find out the increase was due to a
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@EG when it occurs, I check on Xfinity app and it says your home network is down, but shows no outages in Xfinity network. I have run speed tests for the gateway into the house and yes, it shows no signal. My guess is that Xfinity doesn't show an ou
Daily outages
We are now having daily outages, sometimes hourly. What is going on? I normally work from home but have been going into work since I cannot depend on Xfinity internet staying up. I am close to switching to ATT. Please advise, I am in the Orange Park South subdivision in Orange Park FL
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Request for escalation: unresolved, repeated Xfinity mobile billing errors
I am asking Xfinity to escalate and fully resolve a series of Xfinity Mobile billing and account errors that I have already spent considerable time trying to correct. The issues involve an additional mobile line that I did not knowingly establish and duplicate Apple Watch cellular service associated
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Billing
Filing a formal complaint on an agent.
I had a recent interaction with an agent that bothered me to my core! I asked to deactivate 3 boxes I turned in to the local Xfinity office. The office said I had to contact the billing to have them removed. So I used the chat. The agent, Tanya, asked if I wanted to add services and I said no. I hav
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Customer Service
@XfinityVictor as I have said many many times in this thread, there is no option to test my network speed in the Xfinity app! Read that again, please. According to the iPhone App Store, I am on the most recent version of the app. I thank all of yo
What Speedtest does xfinity use for their “ Your personalized WiFi summary”?
My monthly summery always report 20% higher speed than what I’m paying for. My own speed tests, even when my laptop is directly connected to the gateway, shows about 20% less than what I’m paying for. What test is Xfinity running, and how can I run the same test? I have an XB8 in bridge mode. I do n
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Formal Complaint – Promotional Offer Not Honored – Request for Executive Escalation
Earlier this week, I received an outbound call from Xfinity offering me 1 Gig internet for $50/month with a 5-year price guarantee. I wanted to accept the offer, but when I contacted Xfinity afterward, I was told that the promotion was no longer available. I have since spoken with multiple represent
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Customer Service
Hello. Thank you for getting back to me. I keep getting a request to enter my password and when I do, the message I get is Unable to verify account name or password. I cannot send or receive mail with my iMac. All of a sudden, I started to get this m
E-mail access on multiple devices stopped working two days ago, xfinity log-in works fine
Two days ago, multiple e-mail clients on multiple devices stopped working for Comcast e-mail, only. The username and password are valid when logging into xfinity. Yahoo mail has not happened yet. I've tried logging in (entering the credentials for comcast email), but it just says something is wrong.
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user_kcch4q Good morning! Thank you for reaching out to our Xfinity Forums for assistance with your Xfinity Mobile promotion, and sharing your recent experience. This is not the ideal experience we want any of our customers to have, especially a vete
supervisor phone number sarah has not returned my 12 calls
I spoke to Sarah who supposedly is a supervisor in the Corporate office. I left her 12 messages after my "case was closed",, there was no resolution. I am a veteran who served this country over twenty years. I was told I have been given two years free mobile phone service. That was a lie. Also I put
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Repeated Service Interruptions: Request for Review and Additional Credit
Hello, I’m requesting review of a recurring Xfinity service reliability issue in my area. In less than 2 months, since August 3, I have had 14 service interruptions on: 8/3, 8/8, 8/10, 8/14, 8/16, 8/17, 8/18, 8/27, 9/1, 9/5, 9/6, 9/12, 9/19, and 9/26. I have retained Xfinity’s notifications document
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Billing
Peacock activation
Peacock says my xfinity account is already linked to another peacock account. This happened after moving a couple years ago and I haven’t been able to get it back. Other forum posts say I need to “DM” xfinity support, but I can’t find any way to do that.
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Sign-In and Account Management
Hey there, user_cptlm7! Thanks for posting on our XFINITY Community forum. We always strive for a superior Internet connection experience. I am sorry to hear about the hiccup you have ran into with your recent intermittent connection issue. We would
Internet connection has stop 7 days straight this week and today more 7 times has stopped
I cannot take it anymore Xfinity. Is a problem with your connections stop every day. I guess we are looking to find another Company.
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T2, T3, T4 Timeouts and multiple uncorrectables on the downstream on two separate modems
I have spoken to at least 3 "techs" over the phone and all they want to do is the same basic troubleshooting steps that do not resolve the issue. I had a tech out who replaced the line from the drop to the house. The issues have not resolved. I have tried two different modems from the new line and s
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Customer Service
user_jsp924, Hi there! Thanks for reaching out and bringing this to our attention. I can certainly understand how having the incorrect time displayed on your landline phone would be frustrating. To help narrow this down, can you let me know if all of
Time displayed on the phone
The time displayed on my landline phones show a time which is 5 hours off. Anyone else having this issue?
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Good Morning, @user_c74741! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know how important it is to have access to sending emails via the third party apps, it certainly is not what we like to see. Have you f
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Outgoing Mail
I am able to receive mail, but cannot send. I have apple mail as well as iCloud
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