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Good afternoon user_xu52yv. You have reached the right team. I will be happy to assist you further. I do have a couple of questions to better assist. When you go to the HBO Channels, is it giving you an error message? Or is it saying subscription req
H b o max is no longer showing up on my xfinity channels
I can no longer get HBO Max. When I try to get on h b o max, it wants me to sign into my provider.And then nothing happens.
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Text to return equipment I do not need to return
After my recent plan change, I keep getting text saying that I need to return my unused xfinity equipment. I have no equipment to return. I’ve spoke to two agents who said they took care of it yet I keep getting the text saying I’m going to be charged an additional charge. This is outrageous.
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Customer Service
... I am well aware of the issue. I'm glad to hear it! Now if only that awareness were to find its way into your posts. I apologize for posting correct information.
Can't get WTVR and now can't get into my email account. What in the world are you doing to your customers. I would like to get into my email account. Also, what are you going to get WTVR back on.
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...or, and this is crazy, Xfinity could just post the resolution. So many closed posts with this same issue, and most of them go to DM so nobody else can help themselves. I suspect nobody is being helped, just talked in circles until they give up.
Port Forwarding Not Working
Ive seen this issue alot, my port forwarding doesnt work. I have a wireguard server setup on my server so I can remotely connect to my network to do work and such, but I have not ever gotten port forwarding to work so I have to fall back to UPnP. I dont need a link to a article on how to turn on por
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Hello @user_doievq Some local channels in some areas were impacted by an open contract negotiation with Scripps broadcasting. That could be the ABC channel. As for Heroes and Icons that is not one that I have see have any recent changes so we may wan
WHY NO ABC TV AND NO H & I CHANNEL, WHICH IS HEROES AND ICONS.
Both H & I, and ABC are not available. BOTH CHANNELS were included in my contract, yet no lowering of my bill. Comcast is a thief, the worst kind of corporate greed. DO NOT USE XFINITY FOR ANT THING BUT TV!. They nickel and dime you and you will pay more. Forget mobile service to.
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We too pay almost $300 a month (with the recent $20 added to our bill in the last couple of months). That is to cover the Scripps channels as well as the other offerings in the bundle for which we are paying. You had no issues with raising the
Scripps dispute
Are you offering and free or reduced subscription offers for Hulu and Disney+ because of the scripps blackout? This is very upsetting for us.
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XfinityJustinM, This is a known issue as noted in the other posts on the SiriusXM error. The troubleshooting steps do not resolve the problem. This needs to be escalated to technicians who can research and resolve the application failure.
My SiriusXM app on my box stopped working
My SiriusXM app stopped working and won’t even load (error code 4036) It worked, then stopped for a few weeks. It ran for one day in February and hasn’t worked since. My box is compatible (Xc-1) and I’ve tried all of the remedies, none of which worked. I’m not resetting my box again, because it knoc
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Hi there and welcome to Comcast! I am sorry to hear your recent experience with our over the phone customer service. If i were in your shoes, I would be upset to. You are in the right place and we are happy to assist you today and take a look at your
Call center frustration
I simply cannot deal with the overseas call center anymore. They have "resolved" my issues and reconnected me twice. Twice I was told tgat the balance was taken care of, we didn't have to pay any more. I've spent hours on the phone with these guys, bring told 1 thing, and then another. Offers made b
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Thanks for taking the time to share some additional context about your experience, @Sklz123. Your recent interactions have not been up to the customer support level that we expect our teams to provide. We can certainly use this as an opportunity to p
Xfinity Support
Can I have a provisioning engineer check my model upstream signal? I upgraded to the 2Gig Internet yesterday and bought the CM3000. I spent all day dealing with T1 troubleshooting and I am not confident they sent the right configuration file. I had a technician come by and confirm that the incorrect
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suria Thanks for reaching out about a recent channel missing from your lineup. I would be happy to see if it was lost/moved/or currently in negotiations for you. Can you send us a direct message with your full name, name of account holder (if d
NHK suddenly removed without notice on March 31 2026
Why did NHK channel 265 in my market suddenly disappear from my lineup on March 31 2026. No notice or warning Watched it for years. Removval. of another channel that didn’t show commercials
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I have been hearing this a lot in MetroWest area. I often do speed test on the Xfinity app and the router get 60 Mbps, then go on Ookla and get 400 Mpbs. Some days I get the 1000 I am paying for. Every time I see a Verizon rep trying to sell their se
slow service -
Note: I have also posted this publicly on r/Comcast_Xfinity. I can be reached at [your phone number]. I am a customer on the Xfinity 1200 Mbps / 30 Mbps upload plan in the Beverly/Gloucester, MA area (North Shore) and I am consistently receiving significantly below-plan speeds. Current measured spee
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user_0i9hr1 I am very sorry about the recent network changes. We appreciatte your feedback cnd hope we can come to an agreement with the network.
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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Please find a way to reinstate a standard and significant national station, ABC. Come to a compromise and decrease your profit a bit. I am a 40+ year subscriber (that might be a record). I and other subscribers have paid top dollar to get your servic
When will ABC stations be reinstated?
I sure hope Comcast is working on getting an agreement with Scripps Broadcasting here in Michigan. The loss of the ABC stations means I have to find other ways to view them. Once I do that, I will learn I don't need to rely on Comcast. Additionally, customers should be seeing a reduction in our mont
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user_kdbfhd Hello, I am very sorry for the current change regarding the Scripps network. Here is a link that provides detailed information about the recent changes https://www.xfinity.com/support/articles/ew-scripps-agreement-expired.
Scripps channels
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged. This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my
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Xfinity why do you keep deleting some of my posts??? The fact remains that everyone in PNW w/ cable use to get M's games, but now you can only get them with Premium TV package (most EXPENSIVE). Xfinity should do the right thing and fix this is
Seattle Mariners baseball TV channel
I am very frustrated with Xfinity cable TV. I received an Xfinity email earlier this week telling me I could get Seattle Mariners baseball games on HD channel 1261 for free since it was included on my TV plan. For the past 20+ years I have watched Mariners games on Root Sports channel at no extra co
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I'm sure many more will bail especially with all the recent rate increases this past year. unhappy again.
Scripps and Xfinity not working out agreement
Do we get a discount since you (Xfinity) have not reached an agreement with Scripps? It is a channel we currently pay for and since we are not receiving it, where is our refund??
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rialinn, Thanks for the updates. If your email is working fine on our native site, there has to be some sort of disconnect at the device. Have you reached out to Apple support to check if there are any additional settings or new configurations needed
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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I'm glad to know everything is up-to-date and that you're at least able to receive emails normally through the iOS Mail app. Have you by chance updated or changed your Xfinity password recently?
Unable to send email
I’ve read the previous responses to this issue and gone thru the fixes in settings. I cannot find a direct message icon on my Xfinity app and the chat is no help. Can someone please help? This hasn’t happened before and I’m baffled
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@user_s3ia9e With the change being recent we are not actively applying any sort of compensation to customer's accounts at this time. If a new agreement with E. W. Scripps, the owner of these broadcast stations is not reached, the impact on current or
XfinityBradM
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Xfinity / Scripps Dispute
While very disappointed for the past week that I do not have access to NBC and appears no resolution in sight. Can you please let me know how much of a credit I will be receiving on my bill for Xfinity not currently providing NBC on my paid subscription. Thank you and look forward to hearing back fr
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