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Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity
Second Formal Written Request for Documentation and Clarification Regarding Alleged Account Balance and Third-Party Collection Activity To Whom It May Concern, I am writing as a residential consumer regarding an alleged outstanding balance associated with my former Xfinity account (account number en
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Billing
Getting a temp line run for a project like this is pretty typical for a cable company. I find it hard to believe you don't do that. I even see discussions about it on other posts in the forum, I just can't figure out where to request it.
Need temp line run
I am getting a pool installed and the contractor told me to get a temp cable line installed. I cannot figure out how to request this, so posting on the forum.
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So I DM'd support who said he could see my signal could use some work. He said he tried to send a signal to my modem but it was offline so could not. My modem was in fact online but for some reason every chat support person I have interacted say that
Frequent internet drops and T3/T4 timeouts - tech says all is well!
Hi there! Hoping someone can advise me on how to proceed. I've been having internet connection issues for several weeks, often worse on weekends and in evening but overall quite unpredictable and variable in timing. Some days I cannot stream a movie without the spinning circle and/or "you are not co
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user_gwf17 There were some recent updates that require toggling access to the admin site 10.0.0.1 on. Are you able to temporarily take your modem out of bridge mode to see if the option to toggle that setting is there?
Can't access gateway login page at 10.0.0.1
Browsing to http://10.0.0.1 used to take me to the gateway (router) login page. Now it just displays a page saying "To manage your gateway settings and other features, please download the Xfinity xFi app." I don't know why this changed, but it was within the past 10 days. I can't use the app, becaus
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Since my original post, I’ve continued to monitor the modem diagnostics and event logs. I am still seeing repeated DOCSIS 3.1 upstream OFDMA profile assignment changes, along with CM-STATUS messages showing Event Type Code 24. The upstream profile co
Repeated T3 Timeouts Every ~50 Minutes After Two Tech Visits
Hi there, I’m hoping to get some help with an issue that’s still happening after two technician visits. I’m continuing to see “No Ranging Response received – T3 time-out” errors, and they occur on a very regular interval of about every ~50 minutes. Here are a few recent examples from 12/21: 20:58:12
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Paramount+ App app not outputting 5.1 Surround
Recently, the Paramount + App has started only outputting Stereo sound on the XG1v4. Does not matter if the box is in Expert Mode or Auto Detect. The receiver reports either Multichannel PCM 5.1 or Dolby Digital Plus but only the left and right channels are receiving audio. The issue is limited to P
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X1
Hey @Annabelle2, Thank you for visiting our official Xfinity Forums Community support page. Congrats on the new TV! With the Amazon Fire TV OS, you can quickly and easily access our Xfinity Video plans. We recently changed our plans and have a few di
Xfinity TV Channels and ROKU: Where Can I Find The Best Roku TV For Me?
One of these days, I'm planning to add TV to my Xfinity package, and I'm thinking about getting a Roku TV, since my TV doesn't have a USB port. My VCR/DVD Player has a VGA port, which I think is for hooking up a computer monitor, right? Do Roku TV's have a talking feature that allows sight challenge
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Wrong Device sent
9:40 AM (5 minutes ago) I am writing to formally express my frustration and disappointment with the handling of my recent device order and the complete lack of resolution since. On December 13th, I placed an in-store order for an iPhone 17. I was informed at the time that the device was not in stock
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Devices
This isn't really the fault of Comcast/Xfinity. The broadcast networks typically will have the most recent episode available for "free" the day after original air date and maybe a while after that. However, most of them are associa
Doc S2 episodes missing from free
Season 2 of Doc has episodes 1,2,5 free. However episodes 3,4 are not- it is saying buy for $2.99. Can this be fixed or is this the situation intended by Fox and/or Comcast? Doesnt make sense to keep up with the show if they are going to charge randomly for some episodes but not others. This is with
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It's never our intention to inconvenience you with any pricing changes that occur, but we definitely understand the need to keep costs as low as possible in today's climate as well. For more information on our recent changes, please check out xfinity
Broadcast Fee increasing from $37.55 to $48.15?
Has anyone received any emails stating how the "Broadcast Fee" will be increasing to $48.15/month? I received multiple emails last month in reference to the "Xfinity StreamSaver Pricing Update" jumping from $15 to $17 but nada, zip, zilch for this next increase! Is this a prank? I can't even find an
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My data usage shows "0" on the computer and on the phone. Signed in /out
My data usage shows "0" on the computer and on the phone. Signed in /out several times as was suggested in other posts and no change. Started the middle of December 2025 and has not updated since.
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Network
user_u1aaq0 You are right, thank you! I checked on my side, I thought at one point we had this in the App. I haven't had any other customers report this issue recently. Being able to manage your settings is important. While we figure out what c
Concerned about XB8 firewall settings getting changed on reset
This happens too frequently to be a fault and appears to be a default setting for the gateway, when it resets/restarts on command from Xfinity. It continually drops from medium setting, which is where I set it. to low setting, which doesn't provide as much security. Has anyone else noticed this and
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user_hub4kq We appreciate you reaching out to us over our Community Forums, and apologize for your recent customer service experience. Our team would be more than happy to help get you pointed in the right direction. Please provide a summary of
Customer Service
The absolute worst customer service I have ever experienced. time & time again.... I loathe calling Comcast. Why can't a Fortune 500 company do better???
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What about supporting direct connection to the onu or providing a different gateway that does support bridge mode? There are many forums posts complaining about this issue and no good response from Xfinity.
Bridge mode in XER10 Please
Before I signed up for Comcast I specifically asked if I could have the modem in bridge mode and was assured it was possible. Fast forward to yesterday when the service was installed and much to my chagrin, after the XER10 was activated, that option was no longer available in admin, nor in the app,
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Hello user_livk5e, and thank you for taking the time to share your recent Xfinity Mobile experience in our thread. We infinitely appreciate you joining the Xfinity Mobile family, so the last thing we want is for your first experience to be anything l
Misrepresentation of iPhone 12 Trade-In Credit
I spoke with a representative named Sara. She explicitly stated I was eligible for a $450 trade-in credit if I switched to Xfinity Mobile. Based on this professional assurance, I agreed to the service. During my six-hour phone call with Sara, she sent numerous digital agreements that I was told were
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Speed reduced after switching to CODA56 modem
I switched from xFi gateway device that was included in my plan to my own CODA 56 modem. The download and upload speeds went down after the switch. I already contacted customer service and got the device added to the plan but the speeds are still slow. With xFi I was consistently getting ~950Mbps do
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Your Home Network
Hello user_75w2e5 thank you so much for taking the time out of your day and reaching out here via our Xfinity Forums! We are so sorry to hear about the repeat issues with your services. Since you were sent a new modem, was the issue mainly with your
How to file a complaint with corporate?
I have had the worst experience with Comcast and I want to file a complaint. How do I do that?
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device activation
I have had an absolutely horrible time porting in my new number. My previous carrier showed me PROOF of the release of my old phone number, but Xfinity is still saying that it is their issue. There are multiple reddit posts and complaints of how bad Xfinity is at porting in numbers. I am disgusted w
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Network
Hello user_ugt1u3 thanks so much for taking the time to reach out here via our Xfinity Forums! Depending on your plan and current promotions, each Xfinity plan can be subject to annual rate increases, and changes to discounts such as the Multi-Produc
XfinityAlfonso
commented
11 hours ago
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Why is My Bill Higher?
why was my bill 11.37 higher this month? my acct # [Edited: "Personal Information"]. My name is [Edited: "Personal Information"] it keeps going up every month. E-mail [Edited: "Personal Information"]. pls respond
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