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In summary, a technician visited and said "let's troubleshoot your problem by switching out your modem with this Xfinity gateway xb8". I said "sure". Technician pauses my modem and makes the swap. Problem is still there. It's actually worse now. Anot
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Cancelled Internet Service But Still Being Billed
After reading several other posts, this seems like a common problem, but I am still being billed for services cancelled on 21 May 2026. I have chatted with at least 3 live agents who all confirmed the account was cancelled, but when I login, it shows upcoming bills and amounts past due. How do I get
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Your Home Network
@EG I guess I’ve tried to post a response to this for months but it’s to no avail as my posts never seem to stick. Yes it’s WiFi and I tried using the analyzer and it says scanning but never gets out of an endless loop to give you anything e
When do routers get replaced with more modern ones
I have an older xb7 router which is probably 8 years old. I am having issues with poor signal and I’m wondering when these things get replaced with newer technology
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Thank you @user_rytamv for reaching out regarding your service concerns following the recent interruption - we’re happy to help. To better understand what you’re experiencing, could you please confirm if the interruption is still ongoin
Outage Issue
All of our services have been out since 6/10/26 starting around 11:30 am, hours before any storms were in the area. The app provides no timeframe for services getting back and it is impossible to reach anyone at Comcast. The assistant tells me they can’t connect me to anyone until outage is resolved
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Okay, how long has this been happening? It is a very recent occurrence, or has this been ongoing?
Email from a specific sender forwarded directly to the trash folder
This past weekend, emails from a specific sender started being forwarded directly to trash without appearing in the Inbox. How can this happen and how can I reverse it?
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"Service issue detected" scheme
Though I deeply resent Xfinity’s shameless attempts to turn every Xfinity employee into product hawkers each time I contact an Xfinity customer service, billing or technical support agent, I have to mention Xfinity’s creativity in developing a recent marketing ploy. This one deserves my admiration j
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Customer Service
user_t8suxa, Hi there! I’m really sorry to hear about the frustration with this. Especially after a recent move. I completely understand how concerning it is to not see the speeds you’re paying for. I’d definitely like to help get
Internet much slower than what I’m paying for
I recently moved last month to a different county. I’m paying for 1000 mbps but I’m only getting about 500. Is there anyone I can talk to about fixing this issue? Agents over the phone are not helpful.
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@Latoque I know I sound like a broken record but.....I keep asking this......I use Comcast webmail sometimes but mostly use MS Office Outlook 2016. If I do not move to Yahoo is there a way to use Outlook 2016 as my email client as I do today and&nb
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Hoping to try a fix again... local field team responded with the following regarding the node update: "After reviewing your node, it appears that the recent upgrade has been completed and utilization levels have normalized compared to w
CM3000 Not Locking Upstream OFDMA – Upload Stuck at 63 Mbps on 2 Gig Plan
CM3000 on Xfinity 2 Gig plan. Download is correct (~2313 Mbps), but upload remains ~63 Mbps. Modem shows downstream OFDM locked, but zero locked upstream OFDMA channels. Router bottleneck already eliminated with ASUS RT-BE92U. Looking for verification that my modem/account/node is correctly provisio
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Device Payment on Deactivated Phone number
I've tried phone, chat, and store. Please Help 🙏. My wife and I upgraded our Galaxy S22's on the 'By the Gig's plan about 4 months ago to 2 Google Pixel phones on the Premium Unlimited plan. I was having trouble activating our phones through the app so decided to call customer service. They sent me
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Plan
user_nro597 Good day, and thank you for reaching out to us over our Xfinity Community Forums. We are sorry to hear about your most recent experience with us. Our team would be more than happy to review your account to see what possible options may be
You lost me today, Xfinity
After 4 days of relentlessly trying to get my issues figures out and fixed, and dealing with numerous chats, bots, texts, emails, etc., I tried to deal with my issues in person at the Bolingbrook, IL Xfinity physical store. That was a mistake. But first, to the beginning of my issues. And by the way
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Hello, @user_zbr9ee thank you for reaching out over Xfinity Forums. I'm glad to see our wonderful Forum expert @EG was able to move your post and bring this to my attention as I completely understand wanting to check on promotion options with the rec
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello, I hope this message finds you well. I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonabl
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Thank you for confirming, @user_mqdnx3. The issue here is a mismatch between a recent Xfinity app update and your phone's operating system. Because your Motorola One 5G Ace is locked at Android 11 (Motorola stopped software updates for this specific
Xfinity App Want Update
The app has always been compatible and working,all of a sudden it says not compatible and want update!Can't monitor my home Internet now through the app.
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Update. Download speeds are now stable at 350 Mbps. Might have been some settling/stabilization time. Configured the XB8 in bridge mode. Upload speeds from recent speedtest are 50 Mbps. Expecting 100 Mbps still.
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Resolution
I would like to begin by expressing my disappointment and frustration with my recent experience with Xfinity Mobile. I have been an Xfinity Internet customer for approximately three years and have always had a positive experience. Unfortunately, since adding mobile service, the situation has become
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Customer Service
This is happening to me as well. I spent over three hours via chat and phone to resolve the issue and was finally told it was a bug in a recent software update. I was told I would be notified of progress. I’ve heard nothing and still have no DVR and
Dvr not working properly
My DVR service has stopped recording my series all of a sudden and will not let us record other shows. Is this equipment failure?
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Hi there, @user_8n0y1a! Thanks for reaching out about the most recent statement you see after closing your account with us. When we process an account cancellation, we stop billing you on the date of your choosing. The closure can take up to 10 days
Still getting billed after canceling service
I called to cancel my Xfinity service before the end of my previous billing cycle. I was assured that my service would end after the last day of my previous billing period (May 27). It is May 28 and I am still seeing an active bill for period starting today. I have an email from May 22 acknowledging
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Account split after adding internet - platinum tier status incorrectly reset
I have been a continuous customer and have earned my platinum tier status. Recently, I added home internet to my existing services. Instead of adding it seamlessly, the automated system generated an entirely separate, second account number under my profile. A representative told me that because int
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Customer Service
Legal Name Change
I had a legal name change and need my account to be updated. The answers in other posts say to direct message, but it appears that button is only available after posting in the forum.
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Billing
Contrary to the recent technician's theory, despite it not being peak hours (1:43a PT, assuming peak hours is 7-11p PT), and Xfinity systems reporting all the expected upstream channels as "green" at my service location, I just experienced a signific
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Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
Question