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xiletommy I appreacite you taking the added step to check the connections and speed directly to the modem. Again I'm sorry that it hasn't been working all this time. Let's dig into it more and figure out what is keeping your uploaded speeds below wha
60Mbps upload with CM3000 while on 2000Mbps/250Mbps Plan
Hello, I made the internet plan change and hardware upgrade a couple of months back, and was living with the slower-than-advertised upload speeds. Now, I'm looking at a real need to achieve the advertised upload speeds. To clarify, my download speeds are fine, and I'm connected via ethernet.
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Trouble accessing and activating free Peacock and Disney Plus with recent upgrade
Help with activation!!!!!
Can someone help resolve the issues on the account????? Where is competent help???
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Tv Roku remote to access peacock and Disney + for free with recent upgrade
Help with activation!!!!!
Can someone help resolve the issues on the account????? Where is competent help???
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If I have to pay an additional $16.99 per month for peacock premium plus why can't I get the more sports and entertainment package free to offset the cost of the peacock? I am paying $330 per month for cable and internet and Xfinity is raising their
Peacock
If Xfinity is including peacock premium ($10.99 per month add supported) with my 2gig internet, then why do I have to pay an additional $16.99 per month to upgrade to peacock premium plus instead of the $6.00 difference? I don't want to hear about peacock being a separate company because peacock is
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Greetings, @user_cnm1bg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your recent cancellation. You have definitely come to the right place for assis
Cancellation
I just called this morning to cancel my Xfinity internet and was told that it was successful and immediately cancelled, but I was not given a confirmation number. I also did not receive a confirmation email. I am supposed to be billed tomorrow so I want to make sure it was actually cancelled.
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I don't recall if it started after an update or not. However, I did remove the app and then did a factory reset on the tablet. I reinstalled the app though the play store so it is the most recent version, but i am still having the low resolution issu
Streaming app is low resolution on Samsung Galaxy A9+ tablet
The Xfinity Streaming app is low resolution on my tablet. It was fine at first but went to an unwatchable low resolution. I tried factory reset on tablet and re-download the infinity stream app and it's still low resolution. The tablet plays all other streaming apps perfectly. It's just xfinity stre
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meowracer, thank you for reaching a new post. I also see you followed up directly, and I'll circle back there shortly. As a heads up, sending an unsolicited message to our team is a violation of the community guidelines. We kindly ask that in the fut
No electricity for FIVE DAYS
Comcast dug in my neighbor's yard but she is not a comcast customer. They have been without power for 5 days and was told it would be fixed but nobody came out, and she can't get in touch with anybody. I called and got a ticket but these people can't wait longer for ELECTRICITY in HOUSTON to be rest
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Hello @user_wrtgw4, and thank you for taking the time to share this with us on our Xfinity Community forums. We understand how concerning it is when billing issues remain unresolved, especially after multiple efforts to have them corrected, and we&rs
Billing
am writing to formally dispute ongoing billing inaccuracies on my account and to file a complaint regarding unprofessional conduct by a customer service representative at Xfinity on May 11, 2026, at approximately 5:19 PM. During this interaction, the representative, Margie, demonstrated conduct that
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jcasde2 Thank you for taking time out of your day to bring your recent experience to our attention. I agree that it can be difficult to find 2 hours to be on a phone call and we truly value the feedback you shared that would have made that process ea
Extremely Frustrating Customer Experience – Account Transfer and Cancellation
I’m writing to express my frustration with a recent customer service experience that was both time-consuming and unnecessarily complicated. I contacted support to complete what should have been a straightforward request: cancel one account and transfer my remaining mobile lines to an already establi
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Extremely Frustrating Customer Experience – Account Transfer and Cancellation
I’m writing to express my frustration with a recent customer service experience that was both time-consuming and unnecessarily complicated. I contacted support to complete what should have been a straightforward request: cancel one account and transfer my remaining mobile lines to an already establi
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Customer Service
Samsung TV and Xfinity Xi6-A box
I've seen posts over the last three years about how Samsung TVs are not connecting to Xfinity. Some blame Comcast, others point to WiFI protocols or security protocols on the internet. I would hope that Comcast has solved this problem by now, or at least can tell us what to do! I have an older model
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X1
Hey Brad. Not recently. Maybe years. Btw, occasionally have the same issue in outlook on ios.
Outlook repeatedly prompts for password
This issue started about 4 weeks ago. * I get prompted for password on my 2 comcast accounts. Does not occur on my gmail account. One I click OK, emails flow as normal * I'm running Win11, Outlook 2024 desktop (not 365). Problem also occurred on Outlook 2016 desktop. * Problem seems to be related to
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Accepted Solution
External Equipment in unacceptable condition
Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo
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Customer Service
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
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Hi @user_nc0hyk, thank you for making us aware of your recent experience. We would love to review your account and provide you with some relief on that front. If you could send our team a direct message with your full name, the name listed on the acc
order placed
I placed an order with an Xfinity agent May 4, 2026. I was given a confirmation number. I was told the mobile care was added to my account. I followed up on the order in the instructed 4-5 days of expected arrival. I found out no order was placed the confirmation number did not exist. The representa
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I am looking at closing my 3 comcast accounts.
I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin
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Customer Service
user_56pslm That is a good question. You might have a payment block on your account. Have you missed repeated payments recently?
Unable to change payment method
I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr
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TracyG1 Welcome to our community forum! Thank you for reaching out about your recent experience trying to get your Apple watch activated. My team will stick with you here every step of the way until you confirm the watch is up and running. Since you'
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Apple Watch Cellular Activation Errors and Customer Service Complaints
I have reached out 5 times now to support regarding the issues with activating my Apple Watch to the cellular network. Today I asked to be connected to a supervisor and after I connected they had asked about the IMEI for the device so I grabbed it and sent it. Within a minute I got a message saying
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