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We truly wish we had promotional offers closer to your previous promotional pricing @edwardl1. When you have a moment, could you please respond to my most recent Direct Message? We'd still like to make sure your feedback about that experience is accu
complaints
Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (
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user_hlwacr That is correct; we do not have access to that information. While it may be available to the site engineers, it is considered private information, and we have a responsibility to protect customer data; it is not accessible at my level. As
Xfinity Support
I need assistance canceling my Xfinity Internet service and need to handle it online/non-phone, because I have moved to another country. Could an official Xfinity Support representative please help me through direct message? I can verify account details privately as needed.
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@user_a5ctvh Thanks for adding a post to the forum. Once the service is installed, you can enable the MoCa setting through the Admin Portal. It's a good way to use your service if you choose. That may not be immediately available though, so you want
Questions: MoCA turn up and set up at new site move on August 27
Hi everyone! I am a former network engineer that has used MoCA successfully previously at my home. I am presently moving from a townhouse with Xfinity 2G internet service thru XB8 router to a townhouse and moving service on Thursday, August 27, 2026. I understand that I have to turn on MoCA on the X
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Feedback on Phone Support
Hi there, I had an extremely negative experience on the phones today and I would like to send feedback about it since I did not get a survey after any if my calls. I do not see a "direct messaging" icon on my page to message support like other posts describe, so I am unsure how to submit it, please
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Customer Service
I’m sorry you’re all having problems setting up your mac mail and iOS, iPad mail. I’m an experienced Mac user but unfortunately for me I had major surgery five days ago after a fall in the garage. I’m on pain killer I keep checking the posts and I’v
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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user_3th7ju I appreciate you taking time out of your day to bring your recent experience with returning your equipment to our attention. We expect everyone who enters one of our stores to be treated with respect and care. I want to gather more detail
Poor customer service
A few days I canceled my Xfinity service. I received an email with instructions for returning the equipment. The recommendation was to take it to the store. Today, I went to the store in Brunswick, GA. When I walked in there were 5 workers and 0 customers. I explained to one person that I was return
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Do you not read the posts? I posted a screenshot of the third party option which I've always had checked off, asking what the point was of checking it off when I doesn't ensure anything. And my account has been set to imap forever. Next suggestion?
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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Can residential Xfinity Internet be provisioned with a /60 IPv6 delegated prefix instead of a /64?
Hello, I'm a residential Xfinity Internet customer in Minnesota using my own DOCSIS modem (Arris SB8200) and a router that supports native IPv6 using DHCPv6 Prefix Delegation. Recently, after some apparent network maintenance in my area, both my IPv4 address and my IPv6 delegated prefix have changed
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Your Home Network
Hello @steamboatwillie7o! We truly appreciate you bringing your lines over to us, sorry to hear about your recent experience. I want to make sure we do everything we can to help. To confirm, did you already purchase and receive the new phone from Xfi
Promotion not honored after being a mobile line to Xfinity my credit is frozen and I wasn't er asked to unfreeze it
I brought a 2nd line to Xfinity after trying their free service for 6 months. I left Verizon after 31 years and I was told that I could get a $400 credit toward a new phone if I brought my mobile phone to them. The agent ran a soft credit check without telling me and said I'm not qualified. I said,
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Conflicting Billing Information, Service Suspension & Request for Immediate Resolution
I am requesting escalation to Xfinity’s Corporate/Executive Customer Relations team regarding an unresolved billing and service issue. I have documented multiple interactions with Xfinity representatives in which I was given conflicting information regarding payment arrangements, Promise to Pay opti
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Billing
@Brickhart Hello, Thanks for posting here on Forums, Our team can review your recent install, Please send us a direct chat message with your full name and complete service address How to Send Us a Direct Message*:(*Note: Never send a direct me
District manager contact
I would like a district manager to contact me reguarding my recent service install. Or a number I can call him.
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District manager contact
I would like a district manager to contact me reguarding my recent service install. Or a number I can call him.
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Customer Service
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
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Customer Service
Hey there, user_4lzkp3! We appreciate you bringing your account access issue to our attention. I am sorry to hear about your recent experience while attempting to work towards a resolution. For account access-related concerns, we recommend reaching o
Five Representatives Could Not Resolve Basic Account Access Issue
I was trying to update the credit card on my account online, but Xfinity would not allow me to register my cell phone number because it says the number is connected to another account. You can't update credit card or payment info without a cell number on account. I discovered that my number appears
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Complaint
I am contacting you to formally document and escalate a serious customer-service complaint. I have experienced multiple unresolved issues with Xfinity over approximately the past two months, including problems with my account transfer, billing and billing explanations, difficulty reaching customer s
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Customer Service
It's never our intention to disrupt your services at any point, but sometimes local interruptions can be caused by inclement weather, line tampering, and other factors that our local teams work hard to restore asap. For any verified interruption that
Outage credit
My cable and internet has been not working since the beginning of June. Including today July 23/2026. I have photos of every times it’s out I want to be credited and I want the problem resolved and a permanent fix. So frustrating. It’s out more than it’s on. This has happened in the past with the sa
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Hello and thanks for reaching out, I believe the email address now list was indeed connected to the old account as I would get emails regarding payment and bills there. My app shows the old account number is linked to the email address. I tried the s
Account membership reset because?
I recently moved homes and as such was made to update my account to a new account number and go through the rigamarole of connecting my old and new accounts under one profile. Well, in the process of doing so I found out that my email was not the primary email for the account that no other individua
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@egrail Thank you so much for taking the time to share all of the steps you went through and what ended up working for you. I know how frustrating it must have been dealing with those issues while just trying to enjoy your TV. While everyone's setup
Xfinity Stream app 8.15.1.3747 on FireStick - Audio/Video sync issue & Mini-Guide bug [BOTH FIXED]
I had version 8.15.1.3747 on my Amazon FireStick (3rd Gen) and I couldn't stand the bugs anymore. This is how I fixed it: I finally uninstalled the Amazon Store's Xfinity Stream app version 8.15.1.3747 and downgraded to the Xfinity Stream app TV/FireStick version 8.12.0.2517 by side-loading it. It's
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Need help escalating unresolved X1/account issue
I’m hoping an Xfinity employee can help escalate an issue that two lengthy support chats have been unable to resolve. An X1 box that had been working for years suddenly stopped working with error XRE-00250. During my most recent support chat, the agent investigated and confirmed that a previous Xfin
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X1
Happy Tuesday user_uhql8g, and thanks for dropping by the community to share the issues you've been having with your internet recently. I'm happy to hear you were able to take advantage of the Xfinity Assistant for help identifying there may be a sig
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Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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