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Access Denied to Xfinitywifi
Hello, Up to recently, I have been able to switch on and off of "xfinitywifi" hotspot, since I like to use it while at work. However, recently, i've been getting "access denied" messages and am unable to use it anymore. I have been able to solve this by using the app for "xfinitymobile" on my phone,
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Network
Thank you for reaching out to us about the frustrating experience you had with your recent installation. This is definitely not the standard of service we want for our customers @user_5755ru. You have reached the right place for help. I will be glad
Property Damage Claim & Account Cancellation
I am writing to formally report significant property damage caused by an Xfinity installation technician during a service visit to my residence on Saturday, September 19, 2026, and to give notice of immediate account cancellation. Background: I picked up my Xfinity router on September 13, 2026. From
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Hello @user_c23ngb, and thank you for reaching out on our Xfinity Community forums. (Thanks, @EG for spotlighting this for us!) I can understand why that message you received might be confusing. If your current account shows no past-due balance and
Received Collections Text For Account in Good Standing
I received a text from Xfinity Assistant stating that my account has been sent to a collection agency. I have not cancelled any services, there are no overdue balances and my next payment due in a week is no higher than last month's (no past balance due). I double-checked all of this in my account p
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Erroneous Charges on my account - Sent to Collections?!
To provide some history - I chatted with an associate to add a phone line to my account, late 2025, after unsuccessfully trying to add it myself. They confirmed 3 times that the phone number was going to be the same, at the end of the chat - I checked. It was a completely new phone number. I was bei
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Customer Service
My post with details to help others is marked "private". Plz note the the recent firmware update to the 2nd Gen Xfinity WiFi extenders with a date of 08/11/26 on the build bricked my 6 WiFi Extenders. It arrived the night of 9/18 early 9/19. &n
Wi-Fi extender pod connection issues
I have a new gateway XB8 router which I obtained because my WiFi extenders stopped working with my old gateway (which was otherwise working fine). I couldn’t connect the old ones to the gateway and it would time out while trying to connect. Since getting the new gateway (which was suggested by an Xf
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user_opcadl, Thank you for reaching out. I hope you are doing well. I see you have concerns about a recent payment. I found that a ticket was opened for this refund, and it was approved. You should then see your refund within 4 - 6 weeks.
Billing
Xfinity owes me $158.40 that was paid on Sept 2 and Sept 4th 2026. That was on a bill I don't have. I only have a mobile bill.
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user_nm56cb I appreciate you taking time out of your day to bring your recent billing and collections experience to our attention. I would have the same questions if I was in your position, so I'd like to review the details and ensure the account was
Billed for Internet that was turned off after 2 days.
Hello. I was billed for an Internet service that I did not have for longer than a week, not even longer than 2 days. A thunderstorm hit on July 3rd, 2026 and my service went out. I thought it was the weather but they willingly turned my connection off. Come today, 09/18/2026, I check my email to see
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Great question, @user_ov4zrg! Our communication team has done a wonderful job of including details of bill changes on the PDF version of your bill. The How to view your Xfinity bill online article will show you how to view the PDF version of your bil
Huge bill increase
How can I find out why my bill went up drastically? All I get from the chat bot is a summary of my bill. I want to know exactly why it went up so significantly.
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This is a known issue, @user_8bj4aj. Our backend team has been reaching out to the app partners consistently for updates as the app partners have been working through investigating the issue. The most recent request was sent over on 9/18. I'm a big f
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Congrats on your move to your new home. @user_q3fddr With a recent move lets check your account changes. Can you please direct message me your first and last name along with your full service address so I can assist you further?To do so, click on th
Xfinity account link issue with Peacock - Error PPG_0017
Hello, I am receiving an error trying to link my Xfinity account to Peacock when activating the platinum member benefit. This starting occurring after I moved my service to a new address, previously this was no issue. I believe Peacock still thinks that my account is linked to an Xfinity account ass
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user_y073eg thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had a concern related to your connectivity recently. Luckily, we are indeed human and more than happy to assist you with addressing this.
Intermittent Connection
The internet randomly drops outs. I have called repeatedly and have been told the modem is online and nothing is wrong or the problem is local to my home. I have setup ping traces directly to the modem, then to 8.8.8.8, 1.1.1.1, 8.8.4.4 and msn.com. I also had my computer hardwired directly to the m
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One gig intranet service
Hello, I’m contacting you regarding consistently lower-than-expected download speeds on my Xfinity Gigabit internet service. I have completed extensive troubleshooting to eliminate my home Wi-Fi/router as the cause. I am using an ARRIS SURFboard S33 DOCSIS 3.1 modem. For testing, I completely bypass
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Your Home Network
Recent huge increase in the number of correctable codewords on primary channel (20).
After monitoring over the past 24 hours ChatCPT is reporting: Overall assessment At this point I'd characterize your connection as: Downstream signal levels: 🟢 Excellent Downstream SNR when normal: 🟢 Excellent 459-MHz anomaly: 🟡 Intermittent — worth monitoring Correctable errors: 🟡 High and accu
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Your Home Network
user_cm4b5z Yes, that would be something the technician would do to ensure the modem is receiving the signal properly. We understand your request; however, we are a Social Media Team that communicates through public posts like this and will enga
I'm looking for a phone number for a specialized hardware installation
I'd like to have a phone conversation to arrange a somewhat special internet gateway install for my home in York pa. I've tried the usual Xfinity support number but got nowhere
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After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. My modem is working and no one is having issues but it says modem offline and I am u
App says modem is off line-unable to see wi-fi users
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and that was the only reason I stayed with this overpric
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After a recent update yesterday, I go into manage with fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and
App says modem is off line-unable to see wi-fi users
After a recent update yesterday, I go into manage wi fi users and it says MODEM OFFLINE. We're all clearly on the internet and there is nothing wrong with my modem. This app is just getting worse and worse. It's basically useless at this point and that was the only reason I stayed with this overpric
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user_h1kcmc I'm sorry to hear about your recent interaction, and I understand you have many questions. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top r
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To Customer Support Management / Leadership Team,
am writing to formally submit a serious complaint regarding an extremely disappointing and frustrating interaction with one of your customer support representatives today. The representative I spoke with identified himself as Onkar. Throughout the phone call, his level of service, knowledge, and pro
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