Customer service false claims for credit and account fixes Second time I am writing this because somehow all of a sudden there's been an error 2 lines mobile and one internet plan. I have not used data from the home internet requirement at all for about a year or more. With no credits given and conc

Rating: ★★☆☆☆ I’ve been a loyal Comcast/Xfinity customer for 30 years, but my recent experience has been extremely disappointing. I purchased a phone under the understanding it was a trade-in transaction, but I later learned it was not, leaving me paying nearly double what was promised. The reality

Dear Xfinity Customer Support Team, I am writing regarding a significant and sudden increase in my monthly internet bill. 1. Account Background and Original Agreement: I have been a loyal Xfinity customer for two years, bundling my Internet service with two Xfinity Mobile lines. I originally signed

Unbelievably frustrating experience with live chat. What a waste of time. Super long times to address concerns while the agent waited for information from "the team," with further delays due to the non-stop attempts by the agent to change / upsell our existing services (seems to be standard practice

I’m posting this because I’m extremely frustrated with how Xfinity handled the recent outage in my area. My internet was down for over 24 hours, yet the only compensation offered was a $5 credit. It’s unacceptable for a major provider to have such a prolonged outage with minimal transparency and no

I made a recent change to my Xfinity Mobile plan which was supposed to drop me from $90 to $80 per month. So that drop went through, but I also saw an unexpected charge of $175.11 on my next bill. When I looked into it, it was for a device I had returned when I started my plan because it was the wro

Dear Xfinity Mobile Customer Support, I am writing to formally file a complaint regarding a promotional offer that was not honored on my Xfinity Mobile account, leading to ongoing overcharges and significant frustration. When I ported my number over from another carrier, I was offered a promotion fo

Dear Executive Relations Team, I’m writing to formally request a review of my account and a resolution to ongoing issues that have not been addressed through standard customer service or retention channels. I have been a loyal Comcast/Xfinity customer for over 20 years, and during that time, I’ve ex

Hey, everyone. I recently moved and with that, I was given an XB8 router/modem. I am trying to set the router to Bridge mode but I have been unable to access the admin portal as the usual sticker at the bottom of the router isn't there. Logins I've tried: admin / password account ID / password for t

I've seen a lot of posts from people saying their data usage spiked randomly with no change in how/when they watch TV, stream, download, etc. Is there a way to find out which device is allegedly making the data usage so high? We've always stayed in the 400-600GB monthly range. This month we're at 11