Hello. I recently ported my landline to another provider, and I would like to port it back to Xfinity. Can someone please assist with this? Thank you.

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I submitted documents in January and haven't received promotion since then. Now they're saying i didn't send the right documents and want me to do it again. I did but my other carrier is threatening to send me to collections with an extra 50 dollars in late fees attached. How likely will this get re

I recently moved to a new address. I'm on the same plan I've been on. I've sent a restart and restarted the modem by unplug, but I'm receiving 30 upload at most when it should be 100-120+. I pay for 200. I purchased a hitron coda56 capable modem a while ago and at the old address it was fine.

Recently I have noticed some unusual Sign-in activity originated from different countries with different IPs. First I have changed the password and activated 2 factor authentication. But even after that on the next day I saw some new sign-ins from Brasil and Europe. I have called CSA team for assist

Hello, I've recently ported a number over from Verizon to Xfinity Mobile. The calling, internet, and sending MMS messages works fine, but receiving/sending SMS responds with an error, "Your message couldn't be sent."I've researched this and contacted support and have tried resetting my connection as

I was just informed my plan changed twice without my knowledge. I've tried multiple agents chats and calls. I need a retention specialist asap.

I spoke with a representative regarding a billing issue. As a result of that conversation, I was offered a plan to decrease my bill about $10 a month. I asked the representative if any of my channels would change and he said my service would be unchanged. The change in pricing was due to dynamics an

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I need someone from consumer retention to get in touch with me. One of your team members changed my plan and downgraded my speed from 1000mps to 800mps without my knowledge at all. and i also lost peacock as well. he said he would lower my bill and keep it around 230.00 per month by applying discoun

I had misplaced my Visa debit gift card. I had received from Xfinity as a gift for being a member of their services. I had recently found this card, however, it is expired and the card is unused. Can I get a replacement card?

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Is the recent email about "Security Update" legit?

For the past several months I have been unable to stream in a browser window on a laptop. I have the most recent browsers (firefox/Mozilla and Chrome) but there is still an issue (it just sits on the purple screen of death). During the day, I do not have a device (iPad, tablet, not phone) to use an

Called XFINITY 3 times to tell them ATT offered me all the same channels and services as XFINITY for $48 LOWER! CUSTOMER RETENTION couldn't figure out how to lower my bill at all without my giving up services or channels! We've used COMCAST/XFINITY for close to 30 YEARS. Their customer service ha

Would like to talk to someone about retention/loyalty. Thanks

Recently wanted to lower my bill. I was told if I lowered my internet speed to 150 my bill would be reduced and everything else would remain the same. However I was put in Popular Channel Lineup and I lost BIG 10 channel and my DVR was reduced to 20 hrs. 

Posted Jan 11, 2025: In the last three weeks (since the end of 2024) I've been receiving a huge increase in Comcast spoof emails claiming I have to do this or that or my email will be cut off or due to recent upgrades I have to click on this link, blah blah blah... I keep sending them to "missed-sp

Hello Xfinity Team, I'm reaching out regarding my overdue account balance. Unfortunately, I recently lost my job and have been facing financial difficulties. I've been struggling to pay my bill on time, and I'm concerned about the potential collection actions. I'd like to request assistance with w

I have port forwarded many times in the past, For some reason it will not open the port on my computer It is the Minecraft port 25565.I have reinstalled the appDisabled security, disabled firewall, Re-enabled both after it failedRestarted both my computer and routerDeleted and created the port fowar