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Cable box hole in ground
Issue: A cable box/pedestal at my property was dug up during recent corrective work. It was left sitting 5-7 inches below grade, with the surrounding dirt loose and not backfilled or compacted. The box has not been properly reset to ground level or secured and has created safety issue. This was week
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Customer Service
Katiesprint, any recent updates completed on your phone since the email issues started? If Outlook and Apple Mail are fine on other devices, this may be device-specific. Have you followed up with Apple support to have this double-checked?
Can’t send outgoing mail on iPhone
I am suddenly unable to send outgoing mail on my iPhone with message “cannot connect to the outgoing mail server” and “the connection to the outgoing server ‘stmp.comcast.net’ failed.” I have checked all settings, re-entered them, toggled on/off WiFi, and removed and reentered the Xfinity mail accou
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Did you also clear the cache history in the Roku settings before logging into the Stream app again when you walked through support with Roku recently, user_o2sgvt?
Xfinity Steam App Error TVAPP-00287, via Roku Ultra
We have been running the XS app on 2 Roku Ultra and 4 Roku Premier devices since August 2020. In the last two weeks, the app had started to buffer &/or show a "Cannot be played" message on a devices. Starting yesterday, we are getting error code "TVAPP-00287" All other streamers, on not just Roku bu
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Bill, Turned in modem, cancelled??
Recently, I turned in the Xfinity Modem and thought I canceled the account, since I am moving soon. I was billed a small amount today. Will this be the last bill on this account?
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Billing
Hello @user_w4jt6b, thank you for taking the time to leave a post. Sorry to hear about the unexpected increase in your bill and the issues you've been experiencing with your internet service. I can certainly understand how frustrating it would be to
Bill increase
Hello, my bill has increased for no reason, I would like an explanation. I have no additional services and quite frankly the internet connection [Edited: "Inappropriate Language"] and that’s all I pay for. So why has it gone up drastically??
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Hello @falucchesi, thank you for taking the time to leave a post. Sorry to hear that you're no longer receiving emails after updating your account login information. I can certainly understand how frustrating that would be, especially when the issue
Not receiving emails on the sever and 3rdParty apps
I recently changed my account login last night which also corresponds to my email. After the update, I’m not receiving emails directly on the email server or through 3rd party apps. Looking for help from Xfinity to troubleshoot the issue. Thanks, Frank
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400 usd credits not received for buying iphone
Hello, I am reposting this issue as my previous issue was closed due to inactivity. I recently brought an iPhone 17 with the promotional discount. The chat agent helping me out assured me that after the purchase I will get the credit. After getting my phone and moving the number, I did not get the d
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Devices
Question About Xfinity FDX Rollout Process: Infrastructure Installed but Service Not Yet Activated?
Hi everyone, I'm in the Fort Lauderdale, FL area and have a question about Xfinity's FDX rollout. I'm currently on the 2 Gbps/250 Mbps plan, and my connection is performing as expected (around 2.2 Gbps down and 280–300 Mbps up), so this isn't a speed issue. I'm just trying to better understand how t
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Customer Service
You're absolutely looking in the right spot, zhappychef, and notification settings would normally appear directly below "Xfinity ID and security" on that page. As a fellow Xfinity customer and Samsung owner (Android 16 as well), I'm showing that the
Where do I manage push notification settings in the xfinity app
I love getting rewards from xfinity, but the push notifications from the mobile app are not consistent. More often than not, if I get a notification from the app, it is hours after the rewards have dropped and they are no longer available. I just got an email today advertising what to expect this we
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Hello @user_qfxygc, and thanks for reaching out on our Xfinity Community forums with such a great question! The autopay discount can sometimes take a while to kick in once you've added it, typically less than 45 days after adding it, however th
internet billing
questioning internet billing which was quoted at $70 with autopay....I was charged $80 today. wondering why???
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HELP, MY INTERNET KEEPS DISCONNECTING EVERY 20 MINUTES
I just want my internet connectvity fixed. I signed a five-year contract with Xfinity at about $85 per month expecting reliable internet service. Instead, I've had two weeks of spotty, intermittent internet that drops every 20 minutes. That's not the service I agreed to pay for. Three field technici
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Your Home Network
Assistance with resolving property damage claim from recent Xfinity conduit install.
Conduit install on the corner of [Edited: “Personal Information”] recently. Just noticed a broken sprinkler line that has washed away soil and exposed the line and the Xfinity conduit lines. It appears the conduit broke the sprinkler line.
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Customer Service
Recordings that show up on box do not show up on Roku app until much later
I've been watching Xfinity recordings on my Roku app for years. Just recently, there has been a delay in my recordings showing up in the Xfinity app on my Roku devices. The delay can be several hours.
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Xfinity Stream App
Using Xfinity Call Guard (Answered)
Xfinity Call Guard is available for no cost to Xfinity Mobile customers on Mobile Plus or Premium Unlimited mobile plans. It identifies incoming callers as valid or as potential spammers, scammers, telemarketers, or robocalls. Note: Ensure you're using the latest version of the app for the best expe
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cstTest
Request for Fair Pricing/Review of Customer Pricing Policy
I am writing to express my disappointment with my recent experience regarding Xfinity's promotional pricing. I have been a Comcast/Xfinity customer for over 20 years and have consistently paid my bill on time. After a few recent interaction with Xfinity support over the phone, I made the difficult d
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Billing
add co-resident's name to billing address
I would like to add a roommate's name to the address shown on Xfinity bills, as proof of residency. How do I do that? I see many posts with similar questions, where the response says to send a direct message by clicking on the "pencil and paper icon" at the top right of the page. But I don't see tha
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Billing
Good evening @user_y7ykgh! If I saw a "No SIM Card Found" message, I'd want answers quickly as well. A few quick questions to help narrow this down: Is this a physical SIM card or an eSIM? Did the issue begin suddenly around 10 AM today, or were the
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Phone service Malfunctioning. Showing SOS
Around 10 this AM, my phone gave a notice saying “NO SIM CARD FOUND.” In the origin of me becoming part of the Xfinityville, the phone service has been tied to the WiFi billing. I have tried every type of troubleshooting option i could think of with only one device to utilize. I need help ASAP
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