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I seem to have lost at least the last two weeks of email when I switched over from Xfinity to Yahoo on my comcast email account. HELP!
I got tired of the constant messages from Xfinity suggesting that I should switch my comcast email account over to Yahoo, and that it would all be transparent and I wouldn't lose anything. Well, I just did that (on Aug 20, 2026) and now the most recent emails I have are from Aug 6. It seems they los
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$90 Unexpected Data Overage Charge – 15+ Year Diamond Customer
Hello, I’m reaching out regarding an unexpected $90 internet data overage charge on my most recent bill. I have been a Comcast/Xfinity customer for more than 15 years and am currently a Diamond Rewards member. My bill is now $360.36, and an unexpected $90 additional charge is significant and cost pr
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Billing
Identity Verification
On a recent call with an Xfinity Mobile representative, I was asked for my full social security number and date of birth. Is this standard practice for them to do?
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Devices
@rickhalv Sorry. Let me try that again: I've just checked my speed: down 573.71 Mbps, up 41.54 Mbps.Regarding recent Priority-3 time-outs:Fri Aug 14, 3 times between7-9AM:No Ranging Response received - T3 time-out;CM-MAC=d4:..:11;CMTS-MAC=00:..:00;
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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@EG I've just checked my speed: up 573.71 Mbps, down 41.54 Mbps.Regarding recent Priority-3 time-outs:Fri Aug 14, 3 times between7-9AM:RCS Partial Service;CM-MAC=d4:...:11;CMTS-MAC=00:....:00;CM-QOS=1.1;CM-VER=3.0;I'm not sure how to check for dropo
Uncorrectables and T3 time outs
@EG I presently have the following uncorrectables on my modem, Arris sb6190: (channel-# of uncorrectables) 4-483; 12-2272; 13-40567; 14-34709; 15-21851; 16-26701; 17-27057. I also have multiple Priority-3 T3 time-outs. And my modem clock is ahead by 1 hour. I have no cable splitters. The modem is d
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DNS / nslookup Problem
I need regular access to government websites in Trinidad and Tobago for work. When connected through my Comcast internet service: nslookup cso.gov.tt times out and does not return a result. However, when I disconnect from Comcast and use my mobile phone hotspot, the exact same command succeeds immed
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Your Home Network
I sent a direct message 2 days ago immediately after posting here (since I figured out you had to make a public post before you can even see the message button) and still have not heard back. Chat and phone support has continued to not be able to ass
XER10 - Enable Bridge Mode
I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have
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Here is a recent chat response I received from an Xfinity NOW Internet representative in reference to service and Xfinity equipment issues: "Please know that since you have NOW internet, I can't provide credit on the prepaid account. I have also con
NOW Internet support
I have an Xfinity NOW Internet prepaid account. Thankfully, I will only require it for 90 days or less. Support for NOW Internet is nonexistent. If there is an issue with your service, e.g. defective Xfinity gateway, service outage, billing discrepancy, etc., good luck connecting to a NOW chat agent
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@TerriB wrote: "... I'm not sure how this rumor spread ..." Posts like this one haven't exactly made the situation clearer: https://forums.xfinity.com/conversations/email/yahoo-email-migration-optional/696df04918df686529346b82?commentId=6970bc
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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It's clear you didn't read any of the posts in this thread because you failed to address any of my concerns. Instead you leave as my only option, another reply to the behind-closed-doors thread I referred to already, the thread that was just
Doubled Internet Subscription Fee
This morning I learned that the monthly bill for my Xfinity internet subscription will increase from the current $54.60/month to $101.17/month, almost doubling. The service is for 1GBPS with no data cap. I also subscribe to Xfinity Mobile at $51.17/mo. I spoke to an Xfinity agent who offered 1 GBPS
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Hey @user_tvvusx, Thank you for visiting our official Xfinity Forums Community support page. From the sound of your comment, it sounds like your promotional campaign has come to an end. We highly recommend reviewing your Xfinity billing statement as
Price Increase
My monthly price increased by $50 which is ridiculous without any notification. Why did this go up so high? There is no email or number that is able to answer my question. It is very difficult to get any answer with your current customer support.
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@user_1g37kz Thank you for providing those additional details. That information is very helpful. Based on your testing, it does appear the issue is isolated to the Xfinity Stream app on the LG TV rather than the recording itself. The fact that you'
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv
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Good morning @mlyman, and thank you for taking the time to report your recent issues to us. Our team can review your account and help with any issues you may be having. We can also set up a new appointment if needed. If you could send our team a dire
Worst Customer Service Ever
Your company has the WORST CUSTOMER SERVICE !!! Today, after waiting for hours, I received a text that the technician said they arrived, but they did not. Then my appointment was cancelled. Agent on chat could not reschedule, then reset my modem out of bridge mode without permission. Another time th
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Lilfay Welcome to our community forum! Thank you for letting us know about your recent experience discussing options to upgrade your internet speeds. The offers we have available can change at any time, so I recommend accepting an offer right away if
Unaligned offers
I was talking with an agent a couple days ago who said I could upgrade my internet to 1 gig for $50 per month. I told him that was great and I just had to check with my roommates. I asked if it would be okay to confirm the offer after I did so. He said I could come back whenever and the offer would
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sylvaing Thanks for reaching back out. I can see why you're frustrated. A price increase is never fun, especially when you've also been dealing with service issues and were told your rate would be adjusted. I'd be happy to take a look at the ac
1Gpbs symmetrical service capped at ~500Mpbs upload
Hello Comcast/Xfinity Support, I’m on the 1 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.2 Gbps), but my upload speeds are stuck at 40-50% of this, regardless of time of day. This used to work for weeks at a time and fixed itself after a modem restart. No lo
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Also, your forums have the same exact problem like a hundred times. Please fix it. If you just go to most recent forums, there's like ten other people [Edited: "Inappropriate Language"] about this.
Impossible to cancel my service without a phone.
I currently moved overseas. I do not have a phone, and I've been trying to cancel my service for hours. Xfinity makes it impossible to cancel my account. It's very frustrating that Xfinity is exploiting people when they move and are unable to talk on the phone. This seems like it's a lot harder than
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Ungrounded coax drop caused equipment failure
I am reporting an improperly installed coaxial service drop at my home that appears to violate NEC 820.100, and requesting a technician inspection. During a recent lightning storm, a surge entered the home over the Xfinity coax. It destroyed the cable modem, the router connected to it by Ethernet, a
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Customer Service
Hi @user_e87800 Thank you for visiting our official Xfinity Forums Community support page. We appreciate you taking the time to share your experience. We sincerely apologize that your recent experience did not meet the high standards of service we st
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
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are you kidding me ... if I cannot connect to the website cuz of Internet connectivity issues how am I supposed to get this information yes ... I was able to get an appointment but then I got a call late last week asking if I was still having probl
Better Experience my [Edited]
I used the Xfinity Assistant to get to an alleged live person to ask why I was losing Internet connectivity a whole lot more often since their recent so called upgrades ... which we had no internet or tv for several hours ... talk about run around ... have ever gotten one of those messages saying th
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Howdy mangoManCC,and thanks for stopping by our community! I know how important Tivo setups are to people still committed to them, so we're happy to help however we can in attempting to get your channels back. When it comes to cable card pairings, th
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Tivo cable card
It appears the Cable Card in my Tivo Bolt stopped working. A generic chat tech told me to exchange it, but my understanding is that they are not supported anymore. I believe it just needs to be re-paired. Can this still be accomplished? I tried calling 877-405-2298 but could not get past the annoyin
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