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Hi there, @user_x25huj! Thanks for reaching out that you are receiving calls multiple time a day recently. There are scammers who will spoof calls from reputable providers and numbers. We post a list of alerts that we are aware of here, https://spa.x
Phishing Scam Suspicious Calls and Texts
I am receiving multiple calls a day from what appears to be a legitimate Xfinity number (888 266 2278), but they never leave me a voicemail. I also receive multiple text messages a day from a 266278 number: Example one - Your Xfinity account has a past due balance. Please pay your balance now to avo
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file a formal billing dispute
To Whom It May Concern, I am writing to formally dispute charges that have been billed to my Xfinity account for equipment and services that I never received. In October 2025, I signed up online for Xfinity Smart Home service. During the enrollment process, I was advised that the required equipment
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Devices and Equipment
syeaming2 - Hello, and thank you for reaching out to us here for help with your billing—I really appreciate you taking the time to connect with us.I completely understand how confusing billing can feel, especially when something doesn’t l
why am i still being billed for services after I cancelled our service
My services were cancelled in February18th to be concluded at the end of the billing cycle on 2/28/2026. I am being billed for 2/28-3/28/26. I didn't have service anymore. Why am I being billed? Thank you,
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user_8b3yby We appreciate you reaching out to us over our Xfinity Community Forums, and we do apologize about your recent experience. Our team would be more than happy to help get you pointed in the right direction, so you don't have to cancel y
Horrible Customer Experience
I have been trying to connect with a Rep for assistance for over 30 minutes! The first two calls the automated system had me going through a loop, for about 7 minutes each, then disconnected. The third time, it was 12 darn minutes! During my initial call, I wasn’t frustrated. By the time I got a liv
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Good morning @user_w2pznq, and thank you for taking the time to reach out to us today to report your recent issues. Burying a line can be a lengthy process that depends on many factors including but not limited to weather, permits, access issues, and
Worst customer service ever by far.
On or about June 16 Xfinity had to dig a trench to install my neighbors new cable. No problem, right? Wrong. When I came home after they left I had no service. Nothing. I went on line and connected with the totally useless Xfinity Assistant. Total waste of time for about two hours with me trying to
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Wrong payments request, account closed, and moved out the country
Hi team, I closed my account approximately three months ago, but I have continued receiving text messages stating that Xfinity is trying to contact me. Unfortunately, I have been unable to reach anyone regarding this issue. I have also tried contacting support through chat, but since my account is n
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Customer Service
Hey @user_1dvseq, Thank you for visiting our official Xfinity Forums Community support page. We are truly sorry to hear about your recent medical issues. Please accept our heartfelt wishes for a full and speedy recovery.We understand that dealing wit
Medical Hardship Escalation | Reinstating Closed Mobile Line
Hello Xfinity Support team. I am reaching out because I desperately need a human override on my closed Xfinity Mobile account. In March, I underwent major heart surgery. Due to the severe medical recovery process, I fell behind on my bills, and my line was unfortunately disconnected a few weeks ago.
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Extremely Disappointed With Xfinity – Property Damage and Zero Accountability
We ordered Xfinity internet as a self-install service. Right from the beginning, we couldn’t get it set up. A technician eventually came out and informed us that, despite previously being told otherwise, we did not actually have a service line to our property. Without any notice, phone call, knock o
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Customer Service
Thank you @EG Good afternoon @user_hk80f4, and thank you for taking the time to reach out to us today with your recent issues. I apologize for any frustration you have experienced in getting your upload speed issue resolved. Our team can review your
False Advertising and Worst Customer Service I've Ever seen
Over the last three days, I have spent countless hours on phone calls, chats, and multiple trips to Xfinity retail stores attempting to get a clear answer about the internet service I have been paying for. Instead of receiving technical explanations or solutions, I have been continuously bounced bet
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user_1gaocc Thank you for reaching out! I am incredibly sorry for your loss of your wife. Wishing you peace and comfort during this time, and I do apologize for your recent experience you had trying to extend a payment arrangement. Setting up a payme
Formal complaint
I reached out on 6/23/2026 to try and extend a payment arrangement I had due to the sudden passing of my wife. I spoke to a representative who told me they went above and beyond and got the arrangement extend to 7/12/2026. They cancelled the original arrangement. 10 minutes later I started to reciev
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Always to "Settings"
Nuisance every time I use the app using any of my Firesticks. I open the app on the Firestick, it shows the most recent, channels you may like, et cetera in the block style. When you click left on the remote to show the menu of Live TV, Recorded Shows, Sports, Movies, whatever, the highlighted word
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Xfinity Stream Website
Irrigation Damage Claim
I have looked up in this forum how to submit a claim. All posts reference using the Direct Messaging chat icon. I do not see that in the top right hand corner of the screen, How do I submit my claim
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Customer Service
Hello user_mpz9z8! Thank you for sharing the experience you are having with the Xfinity stream app on the fire stick. I know the experience is a bit different on each platform. But I have not had any issues with the fire stick recently. Did this trou
Xtream app running on fire stick
The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning. the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo
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Setting up recent purchase package
I have Xfinity fire tv. I have successfully signed in on Xfinity stream. I cannot figure out how to access all my channels.
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Xfinity Stream Website
Hey @townlimitsprinter925 Thank you for taking the extra precautions especially if you did not sign up for an offer. Typically a card like that would be attached to an offer with at least 90days of having the qualifying service in good standing so t
Is xfinity.myprepaidcenter.com legitimate?
I received an unexpected email from yourcard@incentivetracker.xfinity.com saying that my “Virtual Prepaid Mastercard has arrived.” I’m not aware of any changes made to my services or any promotions at the time when I activated a few months ago. I recently received a sales call offering Xfinity Mobil
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Service fee
Hello, I am contacting you to proactively dispute a $100 service fee that is pending on my account from a recent technician visit. I attempted a self-installation and verified my equipment using two separate coaxial cables, but could not get a connection. A technician came to my home, spent less tha
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Billing
The DVR has come in handy for me when I don't feel like pulling out my DVD player to catch some of my favorite shows, so I understand your frustration here. Losing those hard to find shows becomes quite inconvenient, @user_x2otr1. The DVR automatical
Dvr
Can someone tell me why things that I have had on my DVR for a while mysteriously disappear? I don't understand the rationalization of having a DVR so that you can record things that you enjoy watching and then Xfinity in their infinite wisdom besides to delete things that have been on the DVR for o
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Good news. I have installed and activated my Xfinity Gateway XB8. While my upload speed continues to thrash around between 40-120 Mbps, it recovers back to 120 much faster than it did for the most recent degraded behavior of the Hitron CODA. When I c
Hitron CODA, upload speeds intermittently fluctuating
I ran into some information that suggested I contact the Xfinity Digital Care team. From what I understand, they have access to tier-2 backend tools that can fix a specific Hitron CODA provisioning glitch. I recently upgraded from a Motorola MB7220 modem to a Hitron CODA modem. The Hitron CODA modem
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Hello @user_w4nt8x and thank you for posting your concern on our Xfinity Community forums!It makes sense to expect that promotion to reflect on your bill, especially after waiting the timeframe you were given. When the discount doesn’t apply as
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Charged monthly $70 for the "free 12m phone line"
Hi. I signed up for the 12 mos free phone line a few months ago. We did get a phone so I expected my bill to be $15-$20 plus my existing services. Ive been charged $69 for the phone line the last 2 months, and a 3rd bill is pending. I was told to wait 2 billing cycles for the "promo" to hasn't. On m
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