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user_tvabnu Bringg is one of the local shippers that does handel same day/overnight shipments for us. Did you place an order for equipment with us recently?
Phishing Check
Hello! I received a text that says, “Your driver picked up your Xfinity order and is on their way to you. Track your delivery: [link that begins with c.bringg] I placed my order today and haven’t received any emails confirming shipment so I just want to make sure it isn’t a phishing threat before I
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EDIT: it is back! I will try again! Thanks! There is nothing on the app overview page under "view recent activity". When I clicked through the notification on the original benefit redemption, after copying the code I was given I was asked for an sos
universal tickets
I redeemed the free universal tickets and received a code, but when I went to redeem them, I accidentally copied the 2fa code to log in without writing down the code for the tickets. I can't figure out how to find that code - it's not in my redeemed benefits page. Can you please guide me?
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My Spam folder has several recent emails, but my inbox doesn't. I deleted most of my inbox and trash and my usage shows 52%. I have no filters or blocked senders or forwarding rules. I'm not getting emails I sent from gmail earlier today and no bounc
unable to receive new email
I quit receiving emails Monday 4/20/2026. I've tried the web app at xfinity.com and my Samsung phone. Both we receiving emails prior to Monday. I am able to send email successfully.
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I watch via my cable box. It's been an ongoing problem...but recently, it's been even worse than ever. Programs run for about 2 minutes then result in an error message.
Paramount Plus Error "Something Went Wrong" just recently
Since the beginning of Feb 2026, we have been getting the following error when watching reruns of NCIS: New Orleans on Paramount Plus: The error appears after a long streaming delay, apparently up to 10 minutes into the episode, based on repeated experiments. (Ignoring the annoying delay that occurs
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Xfinity contractor cut through Invisible (dog) Fence
On Thursday, April 23, 2026, a contractor hired by Comcast Xfinity dug a trench through my yard to replace “old” conduit. In the process, the contractor that Comcast Xfinity hired sliced through my Invisible Fence line (the cut Invisible Fence line was located on my property, not the utility easemen
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Customer Service
fortec, Hi there! Thanks for laying this out. I can understand how disruptive this has been as someone who also works from home, especially since reliable internet is critical for your work. After 20+ years of mostly stable service, it’s unders
Where Is Customer Support??
Been using Comcast/Xfinity for over 20 years. Up until last Thursday 4/23, their internet service worked good with very few interruptions of service. On 4/23 they did work "in the area" to "improve" service. Since then, the internet connection has been CONSTANTLY going up and down. Since I work in I
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baldi785 Thank you for creating a post on our Community Forums. If there are issues with the network lines leading to your home, I agree that there is only so much a home technician will be able to assist with, and referring additional work to mainte
Low Downstream Power on OFDM Channel 194 (-10.82 dBmV) causing profile assignment switches, uncorrectables, and overall instability.
Neighborhood was upgraded to NextGen last fall. Since then I have been having general instability and wireless range loss. I have tried multiple modems & routers thinking it was potentially hardware issue, but event logs from all the devices show no changes. Had a technician run diagnostics on 4/19
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Damage claim from recent service done.
Techs came out to run a new line under ground. Nothing was scheduled and no notification the work was going to be completed. They ran the line fine. However, when they blew the concrete up. To run the line under the sidewalk. They blew it far too much. Now the concrete is 1 to 1 1/2 inches higher th
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Customer Service
Speed capped at 60/6 Mbps on XB3 Gateway – San José Downtown, Hardware Bottleneck?
helloo everyone, I’m troubleshooting a consistent speed cap in San José Downtown. We are using a 3rd Gen Xfinity Gateway (XB3) from 2013/14 in Bridge Mode connected to an Asus router. The Issue: Speeds are stuck at ~60 Mbps Download / ~6 Mbps Upload. Testing: The Asus router’s internal speed test co
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Your Home Network
Subject: Formal Complaint: Scripps Blackout During Tornado Emergency — Corporate Greed Over Public Safety To Whom It May Concern at Comcast Executive Leadership, I am writing as a paying Comcast subscriber in Michigan to lodge a formal and
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
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corpunit1745, I understand they were linked before, but the recent changes caused some hiccups. When you log in to the active account you have now, have you attempted to link them again since this occurred, as outlined here https://www.xfinity.com/su
Multiple linked accounts gone
We have several Xfinity accounts for our residential guest suites attached to one main username/password. A few months ago the main account had services removed and I attempted multiple times to have one of the active accounts renamed as the primary account. Now when I log in, all of the other linke
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Closed
Impossible to Disconnect Service
I am incredibly frustrated and would not recommend Xfinity to potential customers. I was a loyal customer for five years, consistently paying on time. I disconnected my service in and paid up through December 2025. Despite returning equipment and not using internet since December 18, Xfinity continu
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Billing
Well, Comcash, the bill arrived. . . $30.30 charge for "Broadcast TV". No credit for three Scripps channels gone for 23 days of the billing period and no credit going forward for the rest of the billing period ending May 22. 28 DAYS sinc
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringin
Articles
Hey @user_maa1yj Thank you for taking the time to reach out about your recent payment. What is the error message you are receiving with the payment?
MY payment is not showing
The payment I mailed on March 28th is not showing on my account. I tried to go online to pay and I am getting an error message
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irritated567 I appreciate you taking time out of your day to bring your recent experience to our attention. I'd like to take a closer look at your account so we can discuss options to add Willow TV to your current lineup. Please send a direct me
Xfinity Customer Service Harrasment Issue
I just wanted to add Willow TV (channel 3101 on TV guide) to my existing Cable TV subscription. I tried through on-screen TV guide and Xfinity app several times; however, that did not work. Then I called customer service representatives. On Sunday, April 26, 2026, three phone conversations with Xfin
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Thank you @KittyMom for taking the time to reach out about this concern with your recent sent email. This would have happened due to the recipients being on the BCC line. So, when an email is sent, as you mentioned, if not delivered it would name who
System Administrator Bounce Message
I sent an email to 12 of my contacts; all on BCC line and received the following message from System Administrator : Your message did not reach some or all of the intended recipients. Subject: Some old some new Sent: 4/25/2026 1:10 PM The following recipient(s) cannot be reached: My issue is that no
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Hello user_ap5dr6, thank you so much for taking the time and sharing your recent experiences with us, and I'm glad that Latisha B. was able to fully resolve things and keep those long used numbers that are essential for you family. Recognizing our te
I was having issue when try to swap our mobile numbers to new account, it was not resolved after many times working with 24/7
My issue is finally resolved. I would like to give Xfinity my feedback. For 24/7 supports did not work at all in helping my issue but it caused more problematics. I admit the agents were willing to spent hours to help me but the results were Zero. If my chat with the agents got disconnected, another
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Greetings, @user_7t3y0! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent experience. You have definitely come to the right place for assistan
Billing Dispute / "Customer Service"
First issue I had been being billed for a video doorbell that I did not have in my possession that I had returned the previous year when I received it due to living in an apartment and not having wires to connect it so I returned it to a Comcast store like I was instructed by the agent. Only to find
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user_bees, thank you for reaching out and creating a new post. I would need to go into a private chat so we can go over the details of your recent payments. I ask that you reach out privately, so we can cover the details of your account. You can star
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Need help Automatic payments reversed
Hello, I set up my new account with auto-payment, which processed on April 25 - but today I got notification that the payment got reversed. I paid the due amount immediately manually. There is no reason I see why the auto-payment got reversed - and needed a little help understanding what I can do to
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