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user_r9plor That is a great question. Thank you for reaching out for help with the increase on your recent bill. I know anytime a bill is not what I expect, I start looking more into it, so thank you for stopping in for help. To start, we do offer a
Billing
Why is my bill so high this month? Also how can I lower it. I believe its only for the internet. Let me know that ks
Question
Good day user_7owq9c, and thank you for dropping by our community for help! I know how important it is to make sure you have the most updated equipment at all times, so I'm sorry to hear about the recent mix up with receiving your same model of modem
Equipment Retun Label
I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou
Question
Good day user_5c7k08 👋 Thank you for joining our community! I know price increases are never anything we want to see, especially when they come out of nowhere. We never want price increases to come unexpectedly, which is why we always include the en
pricing increase insane
i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.
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cam1229 Thanks for reaching out! It sounds like the Peacock Premium offer through the Xfinity Membership program has become unlinked from your account. Did you happen to move recently, or did you have an account ownership change at all?
I'm a Diamond member previously using the Peacock benefit for years. But now my premium access seems to have gone away. Can someone help?
Hello. I've been on Diamond status for some years now, and have had the Peacock Premium benefit active for at least a few years. However, as of yesterday, this no longer seems to be the case. I can see on my rewards account that I can claim my Peacock benefit again; however, I don't know if this wou
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Scam?
I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.
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Customer srvice
Just wanted you to know about recent service I had. Yesterday I spoke to Trisha with support she was great. She set up a technician to come to house. He just left and problem solved. Don't know if you change things at xfinity. Iam very happy with my recent experience. Thank you so much. Wonderful se
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Customer Service
I am in the same situation and from I have been reading this is a problem that cannot be solved on my end and has been a problem for 2 years and still has not been addressed. I will try the DM but previous posts have said that it is sometimes not pro
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
Question
Good evening user_uiybm0, and thank you for joining us in our community. First and foremost I'm so sorry to hear about your recent loss, and you have my deepest condolences. At a time like this, the last thing we want is to create an inconvenience or
How do i speak to an agent
All I get are endless circular options with both the chat and phone agent. I was lied to about the cost of the service I was offered and over charged. What's more, the agent who lied and signed me up for the service signed me up for it, then he transferred me to his buddy, who asked me to go through
Question
Hey there, Anslepuss3! Thanks for bringing this issue to our attention. This is never the experience we wish for you. You have reached the right team to help you get your cable service back up and running soon. We will look further into your recent a
Complaint
I have no idea why I ever thought to switch to Xfinity/ Comcast. I had AT&T never had a problem. I switched over three weeks later I’m still waiting For the cable that goes all the way across the back of my trees and to many neighbors to be installed. They showed up left all the cables thrown on the
Question
I've been hacked
My phone lines has been hacked and they have gotten into my cash app and chime and empty my bank account. I still haven't gotten a resolution since this happened yesterday 7/11/26. I stayed on the phone using my sister's phone with Xfinity constantly transferring me to different departments all day
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Customer Service
Hello, @user_67z6fn have you reviewed page 3 of your billing statement to determine where the increase in charges is coming from? Changes are highlighted in green under the monthly charges. There is also a quick summary section on page1 titled "Your
Internet bill almost doubled
Why has my internet bill almost doubled this month with no explanation?
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Hello @user_k9pm4s We can certainly look into the account for you. As a heads-up due to accounts being billed a month in advance the most recent bill may have cycled before the cancellation. So that may be all this is, and it could already be waived.
Refund Request- Charged after service cancellation
Hello, I canceled my Xfinity service in May 2026, but I was still charged afterward. I would like this charge reviewed and refunded. My account number is [Edited: "Personal Information"]. My service was canceled on 05/21, and I can provide proof of cancellation if needed. Please investigate this mat
Question
Community Best Answer
Peacock removed after service changes
Hi, A few days ago I downgraded my internet and canceled cable TV. Unfortunately, the agent seemed to have removed Peacock that I should get free from being a diamond rewards member. I already followed various steps with no success from help pages and other posts. I verified that Peacock shows as re
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Customer Service
ddryer thank you for using the Xfinity Community Forums page to reach out. I would like to take a closer look at the connectivity concerns you are experiencing. 44 reports on instability is far too many, how long ago was the most recent experience?
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below: RED Packet Loss YELLOW High Latency Detected GREEN No Issues BLUE Network Failover Active GREY Internet Outage (Ignore in this image, network was offline due to HVAC outage) This has been an on
Question
tanaats Thank you so much for reaching out for help with your recent repackage and loyalty offer. We appreciate the chance to help, but there may have been some confusion with the offers. Our loyalty discounts at any level are not able to be combined
Billing discrepancy for account: [edited]
I'm writing to document a discrepancy between commitments made in a chat with agent Muskan on 6/23/2026 and the charges reflected on my most recent bill (billing date 7/9/2026, account [Edited: "Personal Information"] What was agreed on 6/23/2026: - At 1:16–1:17 PM, I asked to lock in a rate of $70/
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Billing discrepancy for account: [edited]
I'm writing to document a discrepancy between commitments made in a chat with agent Muskan on 6/23/2026 and the charges reflected on my most recent bill (billing date 7/9/2026, account [Edited: "Personal Information"] What was agreed on 6/23/2026: - At 1:16–1:17 PM, I asked to lock in a rate of $70/
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Customer Service
Thank you for your patience, @user_ufpqf2 . For your security and privacy, we ask that you do not post any personal account information publicly. I would recommend deleting or editing your previous post to remove any personal information, and then se
Still being billed
I am still being billed for a service that I previously canceled and fully paid for. I have moved outside the country, which makes this issue even more difficult and inconvenient to resolve. When I try to connect with an assistant, I receive a message instructing me to call a phone number, which wou
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@user_wyji01 Hi there! Thank you for taking the time to contact us about your billing questions and concerns. Sometimes pricing changes can happen due to expired promotions or recent changes to your plan or equipment. We help you view your st
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Billing questions
Why has my account charges been raised?
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