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@user_0pora2​ I'm so angry you changed sign on again and I am,NOT computer savvy. I have no idea what to do. I have been sending. You this information all last week. So if I need help signing onto my email, I'm not going to get it??????????right I

Again

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36 minutes ago

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comcast.net

why can i not access my comcast.net email

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The overhead line has been there for 40 years. Tree limbs from a recent windstorm are pulling it down dangerously close to the power lines. Internet service cuts out several times a day; modem looses signal and takes 3 to 4 minutes to reset (loops hu

user_cgwhi5

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1 hour ago

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New member with a service problem

Having trouble getting a service appointment for the outside service drop. Was directed to go here for help, so here I am. This is my first posting to get started.

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remove xFi Complete

I want to remove XFi complete from my bill, I don't need it. I can't seem to find a way to DM support, as is suggested in other posts. Can you please remove this for me>

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Billing

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@user_xkqce3 We are glad to see you had a great interaction with one of our representatives recently! To ensure that interaction is recognized appropriately we would have you fill out this feedback form which goes to our SVP's team for customer servi

XfinityBradM

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4 hours ago

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Review of Customer Service Interaction 03-23-2026

I recently called Xfinity to have my service disconnected due to unfortunate circumstances. I recently lost my job and will be living out of my vehicle, and subsequently, don't need internet services right now. I spoke on the phone with Chris, and I wanted to leave him a fantastic review, but I hung

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@user_myaw9i This was a very recent change as customers were not able to upgrade them when the plans first launched. Are you able to send a screenshot of what you are seeing when you access the SteamStore?

XfinityMatthew

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4 hours ago

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hulu disney bundle with no ads

I got the free Hulu/Disney+ bundle and want to upgrade to Hulu with no ads and pay the difference. The Xfinity site tells me to go to Disney+, Disney+ tells me to go to Xfinity and neither customer service has been helpful. This page says I can make this change: https://www.xfinity.com/support/artic

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Hi there @user_rt00ar Thank you so much for reaching out on our Xfinity Community Forum. Our retention department can only be contacted by phone, but we are also live agents and are happy to assist.  Have you noticed a recent spike in your bill?

XfinityDemetrise

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7 hours ago

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Customer Retention

Hello, How do I get in contact with a real human from customer retention? I feel like I am paying too much for low speeds. Every time I call 1-800-XFINITY, the automated thing doesn’t get me where I need to be. I’m getting annoyed with it.

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Complaint-

To Whom It May Concern, I am writing to formally file a complaint regarding ongoing billing misconduct and account mismanagement on my Xfinity account ending in [Edited: "Personal Information"]. Despite multiple prior escalations, my issue remains unresolved and continues to worsen. I am formally st

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Customer Service

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@user_k6u6ul, We understand this new transition with the recent updates has made a difference with the audio feature. We will definitely provide you with an update once we receive additional information from our engineering team working on this curre

XfinityNatalie

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19 hours ago

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X1 audio is l/r stereo in 5.1 wrapper, no 5.1 audio

Did something change in X1 digital audio output? The XG1v4-A is outputting sound as stereo in a 5.1 wrapper, with only left and right channels available on many X1 channels and all app channels (like Prime, Peacock, Netflix, and AppleTV). 5.1 digital was available for most everything, but disappeare

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Dropped packets after recent network upgrades

One week ago we had 'service done in our area' and ever since this service was completed we have had dropped packets happening every ~5-15 minutes for 5-10 seconds resulting in complete disruption to work and personal calls as well as general inconveniences across general Internet use. The issue hap

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Your Home Network

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Can’t get The Madodon to stresm on my iphone Paramount Plus Streaming app through Xfinity

I pay for Paramount+ Xfinity. I think it’s 1199 a month. I have no problem watching Paramount+ streaming program the Madison on my television. I cannot however get the same show on my iPhone Xfinity app I can get other recent shows such as the Rangers, etc.. What am I doing or wrong?

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Xfinity Stream Website

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Hello - I am following up on my message from a couple weeks ago. I have now ended my service at my older address. While my account appears to still reflect that I am a Diamond member, I lost access to Peacock as soon as service was ended at the old a

user_gdpiwj

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2 days ago

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Moving to New Address – Need Diamond Rewards Peacock Benefit Moved to New Account

Hello - I’ve been an Xfinity customer for a long time. At my current (soon-to-be former) address I previously activated the Peacock benefit as a Diamond Rewards member. I recently opened a new Xfinity 1GB account at a second address that I’ll be moving to. Right now both accounts are active and link

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Hi there and welcome to Comcast @user_cuq9sg. Thank you so much for reaching out to us regarding your recent issues you had with your service. You are in the right place and we are happy to assist you today. Please send us a direct chat message

XfinityRoberto

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2 days ago

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Credit for home call

Got a new xfinity modem. Had problem getting landlines phone to work. Xfinity tech in Egypt could not solve problem and set up a home call. The problem waS solved. Technician also fixed some outdoor wiring issue. I was charged $100 because a technician in Egypt could not help! I was told by two diff

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I have the XB7 and a Blink system. The Blink system worked just fine until recently. I was having wifi connectivity issues with one camera out of 4. No matter what I did, nothing worked.  Even replaced the camera.  Accessing the wifi setti

user_w16jlf

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2 days ago

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Blink Sync Module 2 will not connect to XB8-T

I am at my ends. My Blink homse security system has been working up until mid February. Ive worked with blink and tried a replacement sync module. We deternimed the issue was with the XB8-T. I called Xfinity and they sent a tech out to my home for something that a tech did not need to come out for o

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We had our most recent update for our app on March 17, 2026 user_v4tcef! However, we do not have information yet on the next update. Would you like to proceed with an appointment?  

XfinityNatalie

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3 days ago

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peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

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Hi user_z3y7u6! Thanks for taking the time to visit our Xfinity Forum letting us know about the inconsistencies you've experienced with the recent changes made to your account. Your loyalty means everything to us, and we truly value you being and Xfi

XfinityAmira

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3 days ago

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RE: Support issue along with very inadequate customer service.

I can’t believe what happen to me! 35 years with comcast and this is what they tell me. Talking to customer support and escalated it to a supervisor they said the wrong thing to me! First they tell me I need to change My plan then they tell me I need to get rid of my land line. Then they tell me I w

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TV Pixelation

Has a solution been found for the pixelation issue? I am in SE Denver and have had the problem subsequent to recent network enhancements. It occurs on HD live programs, but not on streaming apps. A new modem was installed in December. On March 4, I set up a new X1 TV box, including a new HDMI cable,

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X1

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Complaint

I am writing to formally dispute recent charges applied to my account related to a service visit and sensor replacements. On02/24/2026, I contacted your chat support due to multiple sensors not functioning properly. During that interaction, the representative advised me that there was a system-wide

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Customer Service

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Hello user_up458r thank you so much for taking the time to reach us here via our Xfinity Forums, and for sharing your recent experience. We understand the need for all customers, both old and new, to have the best combinations of service and value. W

XfinityAlfonso

 commented 

4 days ago

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Xfinity - Value as customer only when you are new, Loyalty Not rewarded

Xfinity has consistently made it where I am purchasing way more services than needed. Then of course, it is my job to remember that I will be charged double when the year is up. When you speak with customer services, they then give you the good old hokey pokey sales pitch, leaving you believe that y

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Hello, @user_551cus! Thank you for taking the time to visit our Xfinity Community Forum and for posting your billing concerns. We absolutely appreciate your loyalty! And I'd love to see what our Digital Care Team can do to help :) First, we ask that

XfinitySara

 commented 

4 days ago

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Charges

[Edited: "Personal Information"] I have been a customer for 30 years since 1995. Not only during that 30 years did I have service at that home address, but also had service at our business that was on Central Ave, Middlebrook Pike, and Blueberry road. I was put on a 2 year plan and put in an interne

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Hi, @MacLady. Our Customer Security Assurance team, CSA posts known security alerts and phishing scams here, https://spa.xfinity.com/alerts. The team provides the domain for each email address. The steps we provided above show how to send the informa

XfinityRay

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5 days ago

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spam

Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:

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