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Formal Billing Complaint and Request for Supervisor Review – $30 Increase and Unreliable 2 Gig Internet
I am writing to formally express my dissatisfaction with my recent billing increase, the reliability of my internet service, and the customer service I received when attempting to resolve these issues. My monthly bill has increased by $30, and I would like a clear explanation of why this increase oc
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Billing
Subject: Formal Billing Dispute — October 1 and October 20 Commitments, $147.82 Payment, and $42.77 Next Bill
Subject: Formal Billing Dispute — October 1 and October 20 Commitments, $147.82 Payment, and $42.77 Next Bill I am requesting a formal billing review and escalation to a billing supervisor regarding my recent plan changes, the $147.82 collected from my account on October 20, 2026, and the billing ad
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Billing
Yeah, not fixed. Dell Inspiron 15. Tried multiple browsers, cleared cache, all that stuff recently. They really said it's fixed? I thought more recent employee replies said they're still working on it???
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Same, I often use it for the $1 Movie weekend, and have bot been able to redeem it or anything recently. Its obviously a problem with Xfinity, why they swem to be failing to admit it when the evidence is insurmountable is whats really upsetting. We n
A rendering error occurred: Cannot read properties of null (reading 'fields').
Xfinity Member benefits started getting this error a few days ago
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No internet since yesterday’s outage
Prior to the outage that occurred in my area yesterday, my internet services worked perfectly fine. From the moment the outage occurred up until now, my internet services have not yet been restored. I’ve attempted all of the troubleshooting steps ranging from: - Turning my modem off, waiting 60 seco
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Your Home Network
mykesbytes, thank you for reaching out and creating a new post. I also see you followed up via direct message, and we can jump back into a private chat when we're ready. As a heads-up, it is a violation of the community guidelines to send our team an
Webmail Search Index Broken - Only showing yesterday and today
My email search bar is corrupted and only displays matching emails from yesterday and today. This happens in incognito mode and on multiple devices. I am making this post so an Official Employee can reply and help me open an engineering ticket to rebuild my search index.
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deleted voice mails
All of my saved messages have been deleted from the voicemail of my home phone. I have spent hours talking with customer service reps, done the live chat, and been to an in-person store and no one has been able to help. I would like to send a formal complaint to corporate but cannot find an email or
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Home Phone Service & Equipment
jim-v1970 We understand your frustration, especially since you've already had a technician out and are now being asked to schedule another visit. We also recognize how important having reliable home phone service is, particularly with your vision imp
Lines in use, blind vision impaired.
Give me a brake, They wanted to send a tech and scenior supervisor out here, after Joshowa was just out here. I know there was scheduled maintainance in the area, which may disrupped service. But, I mean this phone home phone loss occured after a speed decrease from 500 to 300 MB. Give me a brake.
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Formal Billing Dispute – Returned Equipment Charges, Inadequate Credit & Unresolved Billing Increase
Dear Xfinity Customer Support Team, I have been a loyal Xfinity customer since 2017 and currently hold Platinum membership status. Unfortunately, my recent customer-service experience has been disappointing, and I am requesting management's assistance in resolving several outstanding concerns. 1. Ch
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Billing
To protect your privacy, please remember never to share personal information in public posts. Keeping your account secure is incredibly important to us @jamesKTP. You can see how to send a direct message here, Direct Message Within The Forum.Xfinity
Request for Promised Service Credit:Account number: [Edit]
Request for Promised Service Credit – Account #[Edited: "Personal Information"] Hello Xfinity Customer Support, I'm writing about a service credit I was promised but haven't received. After I moved to my new address, my internet service did not work for about 10 days. During that time, Xfinity (866-
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Collections/ No Balance Owed
I have been sent to collections twice (once disputed, now have a new collection) when I owe no balance on my account which has been confirmed by multiple customer service agents. They cannot seem to tell me where this mystery charge is coming from. We closed our most recent account with Xfinity Janu
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Billing
Upstream OFDMA instability, T3 timeouts and packet loss
My OFDMA upstream channel (ch 43) changes profile on a fixed 10-minute timer. Every 10 minutes it moves from profile 10 to 12, then falls back to 11 and 10, usually within a few minutes. I notice an increase in packet loss and frequent T3 timeouts during these profile changes. After replacing the wi
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Your Home Network
@coach36 To your knowledge, this is the only sender you've had an issue with recently? Can you recall any other senders in which you may have not received emails from?
Slack emails do not get to my comcast email.
Slack emails do not get to either my inbox nor my spam folder in my comcast email. This is for both a new invite, for which I've verified the sender has the correct address, and for a auth code to log into another slack account.
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@user_grpeky If you were affected by a recent service outage, you may be eligible for credit. If your account meets eligibility, including not having reached the maximum credit limit, Xfinity will apply credit automatically. To see if you are eligibl
Day long outage
Due to the entire day without internet and television, will I receive credit for the day? Thank you [Edit: Removed Full name]
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lilkuntry903 Good morning to you! I know how times can get tough, and we need a few days to catch up. I've been in that place so many times recently. Fortunately there are at least 2 payment options (Payment arrangement and Installment plans) availab
Installment Plan
I have called Xfinity several times about seeing if I qualify for a installment plan and I've really haven't gotten anywhere. Other than waiting 24 hours for a response. I've had one before and I didn't have this much trouble setting it up like now.
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Good morning @user_brj4lv we would be happy to review your account with you. Did you have a chance to review your two most recent statements to see what changed? https://www.xfinity.com/support/articles/new-bill-design
Billing
Hi, my Xfinity bill was much higher than usual, and I’d like to understand why. Could you please review my account and explain exactly what caused the increase?
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Greetings, @user_rpd07v! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I wasn't able to find any previous posts or messages from your user profile, but we
How to get Xfinity to rebury coax . I've been waiting since May 29 2026 when a Manager inspected the coax and told me it would be corrected
"An Xfinity manager came to my property in Woodburn, OR in May 2026, inspected my shallowly buried coax (1 inch deep under gravel/flower beds), and explicitly confirmed it required a complete drop-bury correction. I was promised a 6-week turnaround and never heard back. I called customer service tod
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Hello @user_sb87bh, and thank you for reaching out to our Xfinity Community Forum and bringing this to our attention. We’re discouraged to hear that your account may have been compromised, and we understand how frustrating and concerning this s
Unauthorized Account Access
I received an email from Xfinity this morning that A secondary user on your account made a change. [Edited: "Personal Information"]recently updated their password recovery options. They can sign in to your account to view and manage these details at any time. This is an unauthorized user, I have no
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Escalation Case Closed Without Contact – Ongoing Service & Customer Support Issues
I am extremely disappointed with how Xfinity has handled my ongoing service concerns and recent escalation request. I have been a customer experiencing repeated internet outages and service interruptions. Although I have received billing credits, my primary concern has been getting reliable service
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Customer Service
user_hnx79p Thanks for creating a post. Most commonly, the payment has to post to the account to verify that the payment is complete and to clear the past-due balance. Once the payment posts to the account, which is normally within 24 hours, the syst
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How long for service to be restored after paying overdue balance
Hello, i ended up having an overdue balance as my autopay was associated with a card that’s no longer active. I paid my balance in full. How long until service is restored? thank you!
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