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I need to know if my Comcast email account is moving to yahoo. I have received numerous fake emails about this and am not sure if the most recent one is legitimate. My name is Thomas Krueger 109 Wedgewood Dr Mahtomedi MN 55115
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Customer Service
Official Solution
@XfinityJustinM wrote; There are curreently not any third-party modem or routers that are compatible with our Fiber network. It is my understanding, and I've also seen many posts here, indicating that 3rd-party routers can be used with the XER10
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
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user_rgry9f Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’re dealing with that. I know how frustrating it is to lose all those saved playlists, especially after spending so much time building
Playlists no longer there
My 4 playlists with movies, TV shows, documentaries et al have disappeared for no reason, hundreds of saved shows in playlists and saved list. Box refreshes did no good. Xfinity support promised they'd work to return playlists and lists to no avail, many hours later.
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Feedback on XR15 Remote Support
Subject: Feedback on XR15 Remote Support – Important Issue Affecting Many Customers Hello, I recently swapped out my TV box and had the following problem. I’m writing to share feedback that I believe could significantly improve the customer experience for anyone trying to pair a Xfinity XR15 remote
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Customer Service
Sick of Customer Service abroad
I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experi
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Customer Service
dlc0708 Yes you can return them at anytime to one of our stores, and you won't need anything other than equipment with power cords. They scan the device in store which removes it from your account, so they won't need anything additional. For your sec
4k DVR Box
I just ordered replacement 4K boxes, Currently I have a DVR and 2 extra boxes for other TVs. I ended up getting 3 of the wireless boxes. I haven't installed them yet as they state they use the on-line storage for recording. When I check the on-line storage via a computer or phone I only have recordi
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user_frdw7p Hey there, thank you for reaching out via our Xfinity Community Forums and for laying all this out. You’ve clearly done a ton of work on your side, and I can imagine how frustrating it is to still deal with drops, especially wh
Can't get support for an issue that is clearly outside the house - external upstream ingress or a grounding failure maybe?
I've been having network issues with my Xfinity account for well over a year now. I occasionally work from home, so dropped zoom/teams calls is a real problem! I've done every diagnostic that I know to do, bought a new modem (Arris), run an entirely new line from the connection that comes from the b
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Cannot cancel service
I'm trying to cancel my Xfinity service. The bot can't help. I am outside the country. The instructions to DM Xfinity Support make no sense -- like many others, I cannot see the DM icon referred to in all the posts on this forum.
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Customer Service
@XfinityJustinM wrote; There are curreently not any third-party modem or routers that are compatible with our Fiber network. It is my understanding, and I've also seen many posts here, indicating that 3rd-party routers can be used with the XER10
Fiber mesh
I’ve been told that I can’t make a mesh network work with the newest infinity xer10. The last person I talked to from technical support said he’d put it bridge stays for me and it’d work. After an hour and forty minutes he kicked me back into the cue. Has anyone figured this out? I’ve been to the st
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user_xop3rq, Hi there. I’m really sorry to learn about this expereince running into this. I can understand how frustrating it is, especially after spending so much time trying to get it sorted out. It does sound like there may have been a recen
Paramount+
Why did I receive an email stating that there was a subscription change to paramount + and that I will no longer be charged for the service and now I cannot access Paramount +.
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user_4xx71g, Thanks for letting me know. I totally understand how that can be confusing if you don’t usually log in through the website. No worries at all, I can walk you through it. If you’re able, try heading to this link to our website
When I try to change the billing date, it tells me something went wrong. Why?
I didn't even select the 29th, 30th, or 31st either. I really need this to change or I'll be in debt forever...
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Account Issues
Good Afternoon, I am trying to reach someone who actually has the ability to answer my questions. I have a tv/internet plan with your company for years, although only under my own name for about a year now. I have had constant issues that I literally get the round around when trying to fix. The most
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Customer Service
Xfinity Pro Wifi Extender Question
I had Xfinity installed yesterday, 1GB plan $50 and also paid $15 to upgrade to pro. The technician arrived with only the gateway, no pro wifi extender. I contacted customer services once the technician left to explain the situation and they sent me one by fedex overnight. I received it today, plugg
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Customer Service
L1ngus Thank you for reaching out for help with the Free to me filters, providing shows/channels you do not have access to. That is a great question. I know some free-to-me options may be available on more than one platform, and only 1 of them provid
Free to me
Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?
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Branch on a line
There is a downed branch from the recent storms and it’s hanging on the phone line running to our house,
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Customer Service
Still an issue! When using the cable box, and associated xfinity remote, it works just fine. TWC is NOT working on the TV Xfinity streaming app. There is no xfinity remote or ability to go up or down a channel. I use my regular Samsung TV remote to s
The Weather channel not streaming on smart tv
For over a week now, Xfinity is not streaming The Weather Channel on our Samsung smart TV.....all other channels seem to be ok. We have 2 samsung TVs and we've tried re-installing the xfinity app. Code error is 00100 Please fix immediately
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Identity Fraud/Unauthorized Xfinity Mobile Account Added to My Internet plan
Hi,I am facing a severe case of unauthorized service and identity fraud on my account .I only signed up for Xfinity internet .I have never ordered ,authorized ,or received any Xfinity Mobile services ,Sim cards or devices . Recently,I discovered that an agent secretly added an Xfinity Mobile line wi
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Plan
user_co8q1v I appreciate you taking the time to bring your recent experience to our attention and I'd be feeling the same way if I made a trip to the store and couldn't get the equipment I was promised. Customers have been raving about the XB10: http
Xfinity Internet | False “WiFi 7 Included” Advertising + Broken Guarantee
From the internet plan promotions posted on websites and in store flyers, one of the promotions is "Latest WiFi 7 technology included". After speaking with an agent for about an hour for getting a wifi 7 gateway, I finally received the GUARANTEE that I can go to the store the next day and pick it up
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Are you saying you get an error message when you check mail on your iPhone or other apple devices? Did you recently set up the native mail apps or just getting errors all of a sudden? I think that the recent updates of iOS 26 have fouled up the mail
Mac/IOS mail not working for Comcast accounts
This is an issue that happens regularly. All of our Apple devices cannot verify the Comcast email. I have reset the Comcast password and conformed the new password is correct in the Mac settings. I have also conformed that the security box for third party apps is checked. This is occurring on all of
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user_0bedmt Hi there! Thank you for reaching out to us here on our Community Forum. We appreciate you sharing some details on the troubleshooting you've done so far! Do you recall if the batteries in the home have been changed recently? If you do nee
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Remote Not Working
My remote works to power on and off my device, change input, and change volume. All arrow pad functions are not working. I have unplugged my cable box and restarted but that did not help. I tried repairing my remote and that was unsuccessful as well. What are my next steps? Do I need a new remote?
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