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Stop editing posts for “soliciting” when i am trying to give people the correct Xfinity dept to actually get some help. Not one agent on this thread has offered useful, transparent information.
Disney+ keeps freezing on commercials
Disney+ keeps freezing on commercials - makes it an excruciating experience to watch. Why is this fixed yet? There have been complaints about this for years!!!!
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@XfinityEva There is a 2 port optical tap directly in front of my house (both being used by other homes). They simply need to upgrade to a 4 port optical tap so the service tech can finish our install... It seems like this would be a very normal requ
How can I contact the maintenance/construction department at comcast?
We have been trying for over two months to get comcast fiber at our new construction home in a well established neighborhood. Our neighbors (on both sides) are connected, however, after scheduling an installation pro to come hook up the home twice now they've both said that the pole does not have en
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My most recent box lasted 22 days. Has a fix been found or do I need to go exchange the box again?
Crunchy Roll app Not Working.
For the past few days, any time I try to access the Crunchy Roll app, I get a blank screen, then Error Code APPS-04277. I've cleared my cache, I've Restarted multiple times, and even did a System Refresh, but nothing has helped. Every other app seems to work fine. Please help?
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Got this via email and wondered if this is real or not. The hotmail. com address caught my attention 🔄New Email version available: Review Now E-Digital Alert <[Edited: "Personal Information"]> Comcast@/XFinity 2026 Dear Valued Customer, &nbs
Xfinity email ending - is this scam or real?
I received this (excerpt) today: The version of your Mail account is out of date. As from March 20th, 2026, we are shutting down all previous iterations of our mailbox. To update your mailbox account and prevent losing important data, we advise you to click the secure link CLICK HERE TO UPDATE NOW f
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user_qugtwv, Thank you for those details and for taking the time to outline exactly what's happening. I can certainly understand the concern, especially since you've been attempting to activate this benefit for several months, have received mul
Trying to Activate Peacock Premium
Hello, I am a platinum member who has a Peacock Premium benefit. I have been trying to activate this account on and off for the last several months. Whenever I try, the following occurs: 1. I am directed to https://www.xfinity.com/yoursubscriptions to 'activate my peacock premium account,' but peaco
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@EG, Thanks for moving the case to the right support area!user_zoik8c Hello and thank you for creating the post on our Xfinity Forums! I'm sorry for the experience that Anil provided during your recent interaction. I never want my customers to not be
Chat agent would not help, and hung up when he couldn't upsell
Hello, Just signed up for a new service. Used Xfinity router that was glitchy and kept dropping wifi. So I used automated service, but that disabled my Xfinity router and I couldn't find the network any longer. Chatted with Anil after a long hold. Anil seemed uninterested is solving my issues and ke
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user_v5u66s Greetings! Thanks for using our Forums and for taking the time out of your day to contact us. We are here to help you with your recent request for our x10 Gigabit speed. Have you checked all your email folders to make sure you did not mis
Have not received survey info for x10 - many attempts
I’ve called. Spoken with live agent. Chatted with several agents (3x) with multiple promises that I’ll receive an email to conduct a survey for x10 gigabit. Zero response. I’ll willingly pay $1000 for the fiber run. what does happen? Xfinity tries to sell me cell service and agents demand IMEI of my
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Customer service abuse
am filing a formal complaint about how my recent Xfinity support chat was handled. I spent more than an hour trying to resolve a straightforward service-transfer and billing question. The conversation was repeatedly delayed, transferred between agents, and paused for “inactivity” even though I was a
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Customer Service
1-STAR REVIEW
This has been, without question, one of the most frustrating customer service experiences I have ever had. My fiancé and I were Xfinity Internet customers for about two years. Earlier this year, we moved to a new home where Xfinity’s internet service was extremely slow, so we decided to switch to an
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Plan
Hey there, @user_tk6zqt, thanks for reaching out through Xfinity Forums regarding your mother's landline. We would be happy to help with her services. Did she port her number out from Xfinity or make any changes to her services recently?
Xfinity landline phone number changed without consent
Xfinity phone landline number was changed without my consent. We have had this number for over 10 years. Please change it back
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Need assistance resetting Peacock linking token ("Xfinity account already linked" error)
Hi everyone, I'm trying to activate the Peacock Premium offer included with my Xfinity service, but every time I click to redeem it, I get the red error message: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account and one active Xfinity service addres
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Sign-In and Account Management
user_ug4zjh thank you for using the Xfinity Community Forums page to reach out today and share your experience with the employee in the store location. I would like to gather some additional information from you in relation to the recent visit. Plea
Absolutely rude and disrespectful employee
At 6:28 PM I walked into a store that closed at 7 PM and I was approached by a sales associate in Brittany, who was extremely rude to me. I explained that I already canceled my service and that I already did all the work on the phone and all I needed to do with hands in the equipment. She was rude a
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Xfinity Hotspot won't turn off
The following is copied from a user who had the same issue that I am now having, however the post is now closed and it is unclear how it was resolved. I have fiber internet, so one of Xfinity's boxes is required to authenticate with the ONT. Removing the XB7 from my network completely is not an opti
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Your Home Network
Hello user_g7x2pa! I appreciate you coming to our community to make us aware of your recent experience, and know were here for you. Making sure you get the best and most sincere support possible is always our goal, but what you outlined is clearly fa
Complaint regarding customer service representative
I would like to file a formal complaint regarding experience I had today with one of your customer service representatives. During our conversation, the representative repeatedly claimed that I had agreed to a two-year contract and used that as a reason to pressure me into switching to a different,
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Cannot access last bill for the account closed last week
Last week, I went to a store to stop the Internet service and return my equipment. The guy there did not ask any questions and just told me that everything is done. Then I've got an SMS and email with a link to access my last bill, but the link actually does not work. When I click it, the Xfinity we
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Billing
Charged for the returned equipment
I have moved from DC to CA recently, and returned my xfinity equipment there more than a month ago at the Xfinity shop. I am however being charged $150 for unreturned equipment. I find it outrageous as I was constantly harassed by emails and calls for the past month. I had to go to the xfinity shop
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Billing
@XfinityKei Sometimes, the game becomes laggy as soon as a match starts, and the issue lasts for the entire day. Other times, the first few games are fine, but then the game suddenly starts lagging and becomes unplayable due to extreme latency. Some
Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support, I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with in
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Are you referring to the initial order, or a recent update related to the delivery message today? @user_g4bxrh
Same - Day Delivery Issue
I too just got a text saying my package couldn’t be delivered and they would try again. This was an hour after I ordered it. whats going on with Xfinity?
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I can definitely understand why you're frustrated. If you've been dealing with multiple outages over a short period of time, especially while working from home, that's a major inconvenience and not the experience we want for you. I'd like the opportu
XfinityChristy
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Excessive Outages
There’s been nonstop outages since last month and the app does not allow me to get credits for any of them. I work from home so every time there’s an outage, it’s a big inconvenience because I have to cancel meetings, take time off, uber out to a different location (which my employer not always allo
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