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Hello, user_5pom8. Thank you so much for taking the time to share your feedback about your recent technician visit—we truly appreciate you letting us know about your experience. We’d love the opportunity to connect with you further and ma
Review
Our Xfinity technician was [Edited: "Personal Information"], he deserves 10/10 Stars. He went above and beyond to ensure our service was 100% spot on. He gave us a great amount of time on a Sunday evening. He was the best!!
Question
Hey there, @user_b8b62c, thanks for reaching out through Xfinity Forums regarding your internet speeds. We would be happy to help you with troubleshooting your connection. We do not want to lose you as a customer. What troubleshooting steps have you
What is up with internet south of Issaquah?
Xfinity took down the system last Wednesday and Thursday night. Since then my 1g speed account is uploading at about 1 to 2 mbps. I’ve tried calling support and was transferred to a chat that was never joined by a tech to provide support. The stupid virtual assistant is worthless. How do I get someo
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@AugustaMI - Hello, and thank you so much for taking the time to share your experience and for joining us here on the Xfinity Forums. We truly appreciate your many years with us, your honest feedback, and the opportunity to help make things right. I&
iPad/Smart Watch Scam
I have been a loyal Xfinity customer for 24 years. I supported Xfinity when our community in Florida contracted them to provide cable service for the entire community and even convinced other residents to sign up for Xfinity mobile. So I am still in shock that I was 100% scammed when I walked into m
Question
Hello user_m8fm46 thank you so much for taking the time to reach out here on our Xfinity Forums with your damage claim concerns. We'd love to assist as much as possible in bringing this to a full and complete conclusion for you. Please send a
drywall damage to ceiling
Hello, when your technician, Noel, was out here on May 3, 2026 he accidently stepped through the ceiling when he was in the attic, causing the drywall in the ceiling to break and cave in a little bit. He said he reported it to his supervisor, Juan, who I spoke to on May 3rd, at 6:42pm he called me a
Question
user_eawcri Thank you for taking time out of your day to bring your recent experience to our attention. I would feel the same way in your position and I'd like an opportunity to earn your trust back. One of the great things about working over this pl
Billing issues, poor service and basic operations [Edited]
I am extreamly upset. I have spent 1 week, over 5 hours, and 6 agents to get the following issues fixed. I have never been more upset or had a worse experience with any company. I had a contract that had a loyalty discount for 11 monts. it started in september and then with no notification or reason
Question
It is no longer resolved. You just shut off our HD service again with no warning. Now I received the email below. This is incredibly bad service. We feel that you are gaslighting us. Your case has been closed Thank you for your recent req
Sudden Loss of Access to HD Channels
After the Seattle Mariners game ended today we suddenly lost access to all HD channels. When we try to tune to them we get a message saying we need to upgrade to get HD. We pay for HD tier service and have been getting them without difficulty since new boxes were installed a month ago. I started a "
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Good evening user_yfzqzb, and thanks for taking the time to share your recent experience while making package changes. Above all, it's never our intention to mislead or confuse you on any changes you're trying to make, and we always want to make sure
Please Help
I called today at 10 AM Today with questions about my bill as the price had recently changed. I started by explaining how I was actually happy with my level of service-internet speed and channels. I was just wondering if there were any additional promotions that could be applied because I was not ha
Question
Hey there, user_u7jkic! Thanks for taking the time to post on our XFINITY Community forum. After reading your recent experience while attempting to exchange your TV box, I can understand where your frustration is coming from. This is never the experi
Ridiculous Customer Service
I have spent enumerable hours on the chat trying to resolve the multiple issues I've had with Xfinity in the past 2 years. The multiple service visits each with conflicting information from the techs, who are also frustrated with the corporate [Edited: "Profanity"]. I just spent an hour on the chat
Question
I have this problem with my current xfinity tv wifi adapter, and had it at a prior house with a different physical xfinity wifi adapter. It is not a hardware problem. The issue occurs with great frequency now (cycle power at least daily) because the
Xfinity TV wifi adapter design problem leads to drifting audio/visual sync
The Xfinity TV wifi adapter design has a problem leads to drifting audio/visual sync. In particular with a noisy RF environment such as apartment or condo buildings. It appears that the audio is carried over a TCP based protocol while the video is carried over a UDP based protocol. The problem is th
Question
@EG Please read the earlier posts! My app doesn't show the View WiFi Equipment link. That's the issue. I've reinstalled the app. No change.
Cannot Access my XB7 Gateway
I have an XB7 gateway in bridge mode and cannot reach it to manage the settings. When I enter 10.0.0.1 on my Windows 11 laptop, I get a page saying I have to use the Xfinity app. Apparently there's a setting that enables PC access to the admin tools on the gateway. Support notes say to go to the WiF
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Request for Loyalty Pricing Review
Dear Xfinity Customer Retention Team, I hope you’re doing well. I’ve been a loyal Xfinity customer and Gold Member for almost 5 years, and during that time, I’ve genuinely appreciated the reliability of your internet service and the overall experience I’ve had with your company. Because of that, my
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Customer Service
user_vpkydg Welcome to our community forum! Thank you for letting us know about your recent experience. We strive to provide accurate and transparent expectations about upcoming bills so you're not surprised after making a change. Did you review the
Wrong info from customer service representative resulting in more cost to me
Called in April to see if I could lower my bill, was given very wrong info about packages, resulting in losing my current package, larger bill, and have not had any help from Xfinity or management correcting this, very discouraged.
Question
user_73dd88 Sorry to hear that you've been having trouble with your internet since the recent work in the area. There is definitely a concern here, and my team can help look into this for you. Since we will need your personal information to locate th
No support.
Since April 20, they have been working on XFINITY in my area. I guess it was burying cables each day. They sent me a text that says they’re working and then send me a text that they have stopped working and everything should be fine. However it’s not fine my modem doesn’t work it blinks and I am run
Question
Hey @MardiK. Thank you for visiting our official Xfinity Forums Community support port. We appreciate you taking the time to leave your feedback on the recent Xfinity Email to Yahoo Mail transition. Once the transition has taken place, you would be u
Would like to return back to xfinity email from Yahoo email
I don't really like yahoo appearance and would like to switch back xfinity email. How I can do that?
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Repeated Internet Drops (T3 timeouts and Channel Errors)
I am an Xfinity customer in Lafayette, CA experiencing repeated internet outages for years. My attempts to address the issue hasn't fixed the problems. Over the last 2 weeks, l got more serious about troubleshooting. I have done extensive technical troubleshooting and have documentation that points
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Your Home Network
Connected Device Amnesia
I've seen plenty of posts asking about devices not showing up in the list of connected devices. I seem to be having the opposite problem. Several times a day I get notifications on my Galaxy S26 from the Xfinity app that a new device connected to my network. These are almost always devices that have
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Your Home Network
We cannot see or access your account information from the public side of our Community Forums. For clarity, was it a full disconnect on your account? If service was fully disconnected recently, a refund would be processed within 30 days of the cancel
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
user_33v8gg Was the payment processed after a recent change to the account, or possibly the disconnection of all services?
I’m still waiting for my money that was taken out of my account
So I can see that this has happened to other people there was no balance that I owed so I’m still wondering why I haven’t received my money back
Question
The recurring theme throughout this series of posts is painfully obvious- XFINITY's streaming performance with the PARAMOUNT + app is horrible, yet all of the other streaming services operate with ZERO issues. To request users do their own troublesh
user_kfsdhr
commented
1 hour ago
to the conversation:
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Paramount+
I’m writing because Paramount+ has very poor streaming quality on my Xfinity service, even though all my other streaming apps work perfectly. Netflix, YouTube, Amazon Prime, and other platforms play in HD or 4K with no issues, so this does not appear to be a home network or equipment problem. The is
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