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Reps and supervisors do not care to help
To whom it may concern, I am writing to document a series of ongoing technical issues and unsatisfactory service experiences I have encountered since January. Technical Background: I currently pay for a 1300 Mbps plan. While I understand that wireless speeds will not reach the full capacity of a w
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Customer Service
user_oqkgj5 Thank you for letting us know you also have questions about our Payout Promotion. Our Payout promotion is a great option, and I have helped a few customers take advantage of it when it was available. The offer hasn't been available
Transferred from Verizon, was promised my phones would be paid off
Hi, I recently transferred my plan from Verizon over to Xfinity because of their promotion that they offered me while I was on a call about getting a better rate for my internet service. Long story short, I got talked into switching over to Xfinity. I was promised they would pay off the rest of the
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Cable pedestal in yard is smashed
The cable pedestal is next to the neighbors driveway. We reported it previously a year ago and two service people showed up and told us there would be a replacement in a couple weeks. It is now months later and no one from Xfinity has any record of the repair they claimed would happen. can anyone te
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Customer Service
Packet loss central NJ in Apex Legends
Hello, I am in central New Jersey having packet loss from playing apex legends. It only occurs in ranked lobbies where there is DDOS protection for the servers. I have tried different modems, using a vpn, different cable, different PC, restart modem, having a Xfinity come to my home and they replace
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Your Home Network
Peacock subscription not registering when I activate due to moving
Hello, I have been unable to access my Peacock premium across multiple devices due to a recent move. It is only actively working on the Xfinity flex box and won’t work on any other device such as a phones or other TVs in the household.
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Non-X1 Service
Check status of tkt filed Mar.6
I believe the tkt # I’m inquiring about was filed on Mar. 6, 2026. [Edited: "Personal Information"] regarding $ 85/mo charges from June 2022 to March 2026. No recent updates. Please inform me of status and my options going forward. [Edited: "Personal Information"]
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Customer Service
I am having the same issue. I have spent many days / hours with support. Most recent ticket was CR253284726. It is clear that ESPN app does not link to Xfinity. It does say on Xfinity that my ESPN Unlimited is active but I cannot get ESPN+. Not sure
ESPN Unlimited
Why can'i Access ESPN Unlimited even though it says my plan is activated? I can't get the ESPN+ even though I get all the other ESPN channels?
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Repeated WAN Interface Drops at Fixed Intervals
Hello, I’m experiencing consistent WAN connectivity drops that appear to follow a timed interval pattern, and I’m requesting escalation to a network or infrastructure-level technician for further investigation. Summary of the issue: My connection drops at predictable intervals (previously around :11
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Your Home Network
Blondie317, That is a great question. Thank you for stopping by our Xfinity community forums for help with these recent connection issues. These can happen for a lot of reasons, ranging from weather to animals or just natural aging of connections. I
Dropping signal on all devices OUT OF NO WHERE!
We have has this 2 years and out of no where my signal started dropping on all tvs and all devices while watching simple short videos and all! I am furious because your phone call told me was all green but no the one person said seen issues on the wall outlet issue for the model at the hone ! Said s
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Hey there, user_75glsk! We appreciate you taking the time to reach out to us with your recent experience of cancelling your services due to moving to a different state. Our goal is to prevent any inadequate experience for both current and former memb
reviews
This company is a nightmare. I canceled my service to move to another state, turned my router in, overpaid my last bill. I was assured last month that I would be refunded in 7 days. No refund, so I called today. The first idiot on the phone told me I owed an early disconnect fee. I explained I absol
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I agree with this viewer. I'm a recent customer to Xfinity and already I've had a 3 day maintenance outage and now they lost Scripps. Like the viewer above, I agree I should not have to subscribe to another service to get an over-the-air stati
Scripps
I'd like to file a complaint regarding Scripps not renewing their contract with Comcast/Xfinity. It's not right that I have to subscribe to another streaming program to be able to watch ABC -Tampa, FL. I pay a total of $76.50 a month just for the Choice TV with Broadcast fees and additional fee for
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Why can't Xfinity Internet ONLY users use the Xfinity Stream app on Apple TV?
I've read other forum posts stating using Xfinity Stream on Apple TV without a television package is prohibited. This is just lazy from a product perspective. Here's why: I can watch on my phone or tablet and cast the content to my Apple TV. Simply code the app to detect user type. Once Internet ONL
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Xfinity Stream Website
Completing live agent evaluation that did not display at the end of our conversation
I am looking for a way to provide both an excellent evaluation of a recent live agent chat for my account at ending with ...xxxx xxx [Edited: "Personal Information"] at address [Edited: "Personal Information"] The usual pop up survey did not start and I want to make sure that is excellent work gets
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Xfinity Compliments
@XfinityJustinC I am only able to find the regular chat area, and I’ve already gone through that with no luck. When I pull up the chat on my account, the recent chat is there, so you should be able to see it. As far as all of the documents we submit
Account Owner
I have tried several times to correct the owner of my Xfinity account. My sister opened the account in 2024, but when I moved here in 2025 we went together to the Comcast/xFinity store and filled out paperwork to change ownership from her name to my name. A few months later when we realized that had
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Greetings, user_r6fewb! Thanks for reaching out to our XFINITY Community forum. We will be more than happy to help look into this billing concern for you. By chance, have you had any recent service changes made lately?
Why do I have two X1 Preferred Pro+ Dp charges on my bill
Why do I have two X1 Preferred Pro + Dp charges on my bill.
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Email issues
I DONT really have any Idea What Xfinity Is doing but I can say they are not Doing their jobs as I have had several Issue With my emails I'm nm ot Getting them I lost my I For that was in the folders that's I Created and Had a Rule Setup so if It is come Certain e-mail / Business move it To The resp
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Packet Loss while playing Apex Anti-Ddos server
I am a new customer for Xfinity and I am experiencing a issue when playing Apex Legends ranked online. I am on Xbox, I have tried numerous troubleshooting options and I am at the point where I feel like software support should step in. The best way to explain my issue is I have a perfectly experienc
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Your Home Network
Any resolution? I am having the exact issue, albeit on US-East servers. The EA/Apex forums are filled with similar posts and Xfinity is named in a lot of them.
User_362591
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Severe inbound packet loss only when connected to EA anti-DDoS Apex servers (wired Xfinity connection)
Hi Xfinity team, I’m experiencing severe and persistent packet loss specifically when playing Apex Legends, and after extensive troubleshooting, this appears to be an upstream routing or peering issue that occurs only when traffic is routed through EA’s anti-DDoS–protected Apex servers, not a local
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