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dmckaig Hi there! Thank you so much for using our Forums and for allowing our Xfinity Support Team the chance to connect with you. I appreciate you sharing your feedback about the recent changes to our Xfinity Member Benefits from the way they used t
Member Benefits
What happened to what used to be called "Rewards"? It appears it has been changed to "Member Benefits" and the change is extremely disappointing Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week. Now, the movie downloads "run out" i
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user_u49mfz Hello, Svit. Thank you for taking the time to reach out and share your concerns regarding your recent bill. I can certainly understand why a bill increase of that amount would be unexpected, especially if you've been paying
Incorrect May 2026 bill - sudden increase to $95.58 without notification + unauthorized router rental charge
Incorrect May 2026 bill — sudden increase to $95.58 without notification + unauthorized router rental charge Hello, This month you charged my account $95.58, although I have been paying around $40 per month for a long time. I need a clear explanation for the following: Why did my bill suddenly incre
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Worst customer service ever
This is a long one. I have been dealing with with customer service for the last 2 month. I am a new customer the install tech put the line in the front of my house. I did not want it there. I called and chatted to get it moved and was promised over and over they would change it.I was given appointme
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Customer Service
Very unhappy
I wanted to speak with someone about a recent experience I had in trying to get my phone replaced. I am sending it this way as I feel I have truly exhausted all other contact options and was left so angry by the entire experience that I am considering changing phone providers once i have my devices
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Customer Service
Thank you for the update and for giving that a try! If your email password was updated or required a reset recently, Apple Mail may still have been using the old one in the outgoing settings. If you run into any issues again please let us know!
Can't send comcast.net email from my Apple Mail app.
I've been using my comcast.net email address for years on my iPhone and Macbook Air, but for some reason about 2 weeks ago, I could no longer send emails. I still receive them, but if I want to send an email I have to log into the Xfinity Web email web server and send it. I did discontinue my Xfinit
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Howdy Compucruiser, and thanks for dropping by with your question about your Xfinity Home console 👍 I can understand how the hourly beep would be a little concerning, but you're in the right place for help!The hourly beep from your security console
Security console beeps
Console beeps once every hour at :36 minutes. No errors or messages. Why?
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peter381 Thank you for providing such detailed troubleshooting steps. Based on what you've described, this does not appear to be an issue with your Comcast email account itself, since you're able to successfully send and receive
Apple iPhone mail app "Cannot get mail" error on home router
Hi, After working just fine for many days, even years, today my iphone mail app can not access mail.comcast.net when connected to my home Nighthawk (Netgear) router. I have never used the wifi signal that comes from my Xfinity modem, I only have used my personal wifi router. All it says is, "The mai
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Request for Reimbursement – Sprinkler System Damage
Good morning, I am not certain who the appropriate contact is for this matter, but I am reaching out regarding an issue that occurred following recent work performed by Xfinity. Yesterday, a crew installed underground piping for my fiber service. Prior to the installation, I clearly informed them th
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Customer Service
Easement abandonment letter
I am now working with the city of Los Altos CA to remove an unused PUE/WCE easement on the back side of my property. I have a letter from Comcast from a few years ago. However the city wants a recent letter. Could you please provide an updated letter?
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Customer Service
Quick correction on plan tier before I share the rest — I’m subscribed to Gigabit X2 (2,000 Mbps down / 200 Mbps up), not the standard Gigabit. The percentages in my earlier post understated the under-delivery. Updated numbers below. Understood on th
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technician Body: Service plan: Gigabit Extra (~941/43 Mbps) Modem: Arris Surfboard S33v2 (DOCSIS 3.1), firmware TB01.03
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Good evening, @mrmac40! Thank you for sharing the recent experience with trying to change your modem. I understand that would be upsetting to have happened. We are glad you have been a member of our family for so long and want every experience to be
Extremely frustrating experience at xfinity store!
My modem was not working because of a power spike in my local area. I drove 20 minutes to my closest Xfinity store arriving at exactly 1 minute before closing. By the time I got out of my car the doors were locked and the clerks, who could see me, proceeded to ignore me. Now I just needed a modem ex
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Incorrect monthly equipment fee after equipment was taken back
I need help resolving a billing issue involving incorrect equipment charges that have continued for a significant period of time, and I am requesting a full refund or equivalent account credit. I started Xfinity service around August 2023. From the beginning, I experienced major installation and ser
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Billing
Neighbor got comcast and now I don’t have internet
I have been a customer for years, no WiFi problems since moving in. Until this morning when neighbors got comcast box installed and now I have no WiFi. I see other posts people saying the same thing. Now I have to wait days for tech to come out, and it’s gonna be on my birthday. Wife works from home
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Your Home Network
Internet Service change and frustartion
Subject: Formal Complaint Regarding Xfinity Customer Service and Account Mismanagement Date: May 20, 2026 To Whom It May Concern, I am writing to formally express my frustration and disappointment regarding my recent experience with Xfinity customer service. On May 4, 2026, I contacted Xfinity to co
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Customer Service
@user_u2tvqv Thank you for providing your feedback on your recent experience. So we are able to accurately report this incident could you please send me a DM with your first and last name along with your full-service address, we can get started. To s
Poor customer service
Malik @ Austell, Ga location was very unprofessional. I ordered a phone online and rqstd store pick. Confirmation email rcvd. P/U within 2 hrs and a passcode email will follow closer to pick up time. Never rcvd email to p/ u order. Contacted the call center which advised to go to the store. Malik sa
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Refund for TV service charges after xfinity rep told me it was cancelled
Hello there. Until recently, I had an internet,TV, and land line phone bundle. I called customer service over 1 year ago and asked that they cancel my TV service. The xfinity rep I spoke to assured me that the TV service was cancelled. I was alarmed to see that I was being charged $90+ per month for
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Billing
Out-of-spec downstream power + documented 48hr degradation — requesting line technician
Category: Your Home Network Topic/sub-category: Internet (or "Connection Issues" if available) Subject: Out-of-spec downstream power + documented 48hr degradation — requesting line technician Body: Service plan: Gigabit Extra (~941/43 Mbps) Modem: Arris Surfboard S33v2 (DOCSIS 3.1), firmware TB01.03
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Your Home Network
@Am04Es13 thanks for taking the time to post on our Xfinity Community Forums. As per the Xfinity Forum Acceptable Use Policy please do not create multiple posts as it can delay receiving assistance for your issue/concern. Do you still need assistance
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Activate my phone
The QR code says is already been used. I just received the phone and scan it for the first time
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