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Recent login activity. How do I see the last 30 days? It is only showing today's login.
My email was compromised and I had unauthorized activity on Walmart.com and noticed that they had sent a passcode to my email. I am assuming they were able to log into my email on 10/10/2026 to get the passcode. I went to my Xfinity account and although it says it will show the last 30 days of login
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how to get charge removed for movie I did not rent
I received an email with subject: Here's your On Demand receipt. The email read: We hope you enjoyed the show! Thank you for your recent rental of Hairspray HD movie for $5.99 Knowing that I had not ordered any movies, I was suspicious of the invitation that said "If you didn't make this purchase, p
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Xfinity Stream Website
this issue remains unfixed since August 26th (or earlier for some users who posted prior). and now it looks like posts "here" were deleted by comcast. only jdawg90's posts remain under this topic. one post that i was notified about by "f
DVR Doesn't Allow Rewind or Fast Forward
I DVR'd Monday Night Football and the meter that shows how far into the game we are is all the way to the right with no option to rewind or fast forward. It was doing this last week, too, and I assumed ya'll might notice and fix it. I'm on a Windows 11 laptop fully updated with the Windows updates.
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Uncorrectable errors and Critical messages in log
Had this issue about 6 months ago, cleared up but is back again. We lose layer3 during the day and have to power cycle the modem (Surfboard S34), I say layer3 because the connection indicator light on the modem shows connected but there's no IP traffic coming from upstream. Looking at the status I s
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Your Home Network
Hello and welcome to Comcast! Thank you so much for reaching out to us regarding your recent cable theft. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service a
Line tap.
Need corporate escalation regarding ongoing physical line tampering and equipment theft at the pole. Standard trucks are being evaded. Requesting an official employee to open a secure direct message thread.
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Billing
Hello, I am requesting assistance from the Digital Care Team to review and reverse a technician visit fee charged to my account following recent storm damage. Summary of Issue: Root Cause: A storm damaged the main exterior Comcast drop line/utility wire feeding into my house.Service Performed:
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Billing
To the Xfinity Executive Resolution Team, I am writing to formally express my dissatisfaction following a recent conversation with a representative regarding my account. While I was advised that the Executive Office would contact me within 72 hours,
I'm upset
In early August my son and I went to Xfinity to upgrade our phones. They upgraded his first to a Galaxy S26 Ultra and gave me a $700 credit for his S23 Ultra. I went to pre order a Galaxy Z Fold 8 for My Flip 7. They told me I couldn't. That I had a $3480 credit limit. Which was news to me. Didn't k
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No Xfinity Store at appointment location - "Jefferson Square - Seattle"
When I received my appointment confirmation today, the automated system said I had an appointment at "Seattle, WA - Jefferson Square". Unfortunately, there is no Xfinity Store at Jefferson Square. The Xfinity Store is located at "Seattle, WA - Westwood Village". I did find the right store eventually
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Customer Service
There are now multiple pages of posts. This surprised me as well.
Set Channel Manual Recording Button Missing
Today the “Record” option when I click into every channel is just completely missing on all of my DVRs. I use this all the time to set a manual recording, and this is the first time it is not there for some reason. It is way more reliable to record this way for long events for the exact time I want
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Billing Dispute: Request to Honor Executive Customer Relations Pricing Commitment
I am requesting assistance from Executive Customer Relations to resolve a billing discrepancy regarding a pricing commitment. I received verbal confirmation from an Executive Customer Relations representative that my 150 Mbps plan would be locked at $17.49/month through November 4, 2026. Although a
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Billing
Thank you for responding and I apologize for the multiple posts. I'll send a direct message and I'll be glad to delete one if helpful/possible etc.
Urgency: Line Reactivation due to Port out Pin delay 3+ days
I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s
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We appreciate your patience, @nwgirl73, and I want to thank you for making these posts. Depending on the board(s) used, some posts may not get addressed immediately, so we ask that you refrain from creating multiple posts for the same concern(s). I'v
Urgency: Line Reactivation due to Port out Pin delay 3+ days
I'm formally requesting an escalation and live agent to provide an immediate resolution: I've spent the last 3 days trying to obtain the Port out Pin # to transfer my number - on day 2 I discovered my service had been disconnected without the ability to transfer my number! I currently have no cell s
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Greetings, @user_ddm5j7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Peacock subscription. You have definitely come to the right place for assi
Merge my freestanding peacock subscription back to the free Diamond rewards status with Xfinity
Recently I turned on Peacock, and was prompted to subscribe. I have been a Diamond rewards status level member since 2009. At what point did Peacock become an “add on” channel, and of what I am reading correct, and I am eligible for the free stream due to my Diamo d status, how can I merge the two s
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user_dprakv Thanks for reaching out to us for assistance with your Xfinity stream app issue on your TV, wanting to provide feedback about your internactions so far, and confirm the account is provisioned correctly for you account after a recent move.
Diamond Customer - Unresolved Xfinity Stream Issue and Support Complaint
I am a Diamond-level Xfinity customer requesting assistance from an Xfinity employee and escalation to technical support. My new Samsung TV cannot load Xfinity Stream content. I have received errors SDI 0001, TVAPP-0001, TVAPP-00500, and TVAPP-00611. I spent 1.5 hours troubleshooting, followed by an
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Nighthawk CM3000 connection keeps dropping over and over
I purchased Netgear Nighthawk CM3000 in April and have it connected to Netgear Orbi mesh system with motorola MOCA adapters. I upgraded to Nighthawk after getting 2GB plan from Xfinity. My system had been working fine until this week when I experience multiple dropped connections a day. I have reset
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Your Home Network
First, thank you for responding to my question and trying to help me. I haven’t tried using any other device. I just tried on my iPhone but when I select an email , there isn’t any printer icon there so that won’t work. I haven’t tried my laptop beca
Can’t print an email
Tried to click on the printer icon at the top of the email, the next screen shows the email but no way to print it.
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Cable Card Activation
While I understand cable cards were retired in 2024 and there is limited support, it appears based on current articles there is still the ability to pair, however none of the support personnel even seem to know what a cable card is and therefore I am not getting transferred to the correct team. I ca
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Non-X1 Service
comcast has known about this issue/problem for MONTHS (August 26th or even earlier) and does not care to inform us about what the actual problem is, why and when it first started, nor offer any other useful details for those of us affected who actual
StockBoy
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Issue with laptop
My Xfinity Stream DVR playback works normally on my TV and phone. On my laptop, completed recordings work perfectly, but recordings still in progress cannot be fast-forwarded or rewound. This happens in both Chrome and Edge. Please escalate this as an Xfinity Stream web-player issue and check whethe
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