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Formal Complaint Regarding Ongoing Internet Issues and Poor Customer Service
Dear Comcast/Xfinity Customer Relations, I am writing to formally complain about the extremely poor experience I have had with Xfinity internet service and customer support over the past several months. My internet service has been consistently slow, unstable, and intermittently disconnecting across
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Customer Service
service email from xfinity
today I received an email from xfinty confirming an updated service order. however, I have not made any recent changes to my service. the items listed and costs were the same as my last bill, so nothing appeared to change. was this just a glitch or am I missing something?
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Customer Service
Hey @XfinityDemitrius . The exact same as the post at the top of this post. If you would read the posts you would already know what was tried and the processes that was tried. And everything that is listed for troubleshooting on all fourms, all xfini
ESPN Unlimited NOT WORKING
I have a package with ESPN included, and as a result, I activated ESPN UNLIMITED back in March. I had no issue watching ESPN Unlimited content such as WWE Events. Today, I try to watch WWE clash in Italy and the ESPN APP tells me I have to link to my TV provider. I follow the instructions on the ESP
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all recent contacts missing after migrating to yahoo
Hello, I migrated to yahoo mail and all was well. I then had trouble sending text message from my iphone to my new email (I was using ...@comcast.net. I read somwhere to delete the comcsat email account from my phone which I did..... I was then able to get my email messages. However, since I did tha
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Devices
Construction Crew Peaced Out Without a Fix
my wifi cable was cut through by the local water department during a recent dig in my street. i had a fantastic consecution crew come out to help, but they couldn't fix the issue without the water department's help. the crew told me they would do a patch fix and come back when they could schedule a
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Customer Service
Unresolved Mobile Billing Issue
I am writing to formally dispute an ongoing charge of $7.49 per month for a mobile device that I never received. The device was ordered but never arrived, and I reported the issue last year. The device was subsequently deactivated, and I believed the matter had been resolved. However, after reviewin
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Devices
Complaint: Chat Support Provided Misleading Information and Withheld Critical Details!
After repeatedly getting nowhere my last option is to post here. I gave my recent Xfinity chat support experience a zero-star rating because the issue wasn't resolved. Shortly afterward, I received an email from someone on the customer experience team asking for additional information about what hap
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Customer Service
Good morning, @slypig. We appreciate you taking the time to leave your feedback about your recent experience. This isn't the type of service experience we want for any of our customers, and it is clear you had to invest significant time and energy be
Bait and Switch
I am posting this because what I experienced with Xfinity today is beyond unacceptable. This was not a “miscommunication.” This was not a “mistake.” This was a systemic failure across multiple departments, where reps ignored documented proof, denied their own company’s offers, and repeatedly tried t
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Do better.
This has been one of the most frustrating, exhausting, and unacceptable customer service experiences imaginable. No grieving spouse should have to fight a corporation for months just to keep a phone number they've had for nearly half a century. Xfinity, you should be embarrassed. Your systems are br
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Customer Service
Yes you get charged $10 for every cable box you have. We have 3 TVs and got rid of all of our boxes since the Xfinity App was available on all of them. Had to replace one recently, went from Samsung to TCL and found out later that the Xfinity
Request for Xfinity Stream App Support on TCL Google TVs
Hello, I’m writing to request support for the Xfinity Stream app on TCL Google TVs, specifically models such as the TCL 85QM7K running Google TV / Android 14. Currently, the Xfinity Stream app is not available for download through the Google Play Store on TCL Google TV devices. Many customers, inclu
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@XfinityJustinM I can’t email the places I am having the most trouble with and I don’t know the email addresses they are coming from because this times I am sure this is happening is when they are emails for two factor verification so I can log in t
How do I get help with email?
Comcast is not delivering legitimate important email messages to me at my comcast email addresses. Emails for things like 2 factor authentication. I am looking at my comcast email on the xfinity website, there is no 3rd party email client causing a problem. I have spam filtering turned off. Comcast
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Hi there, @user_smp56d! Thank you for your patronage over the last 22 years. It means a lot to us! I am sorry to hear of your recent experience and glad to further help with getting your feedback to the right place. That will be fully investigated so
Reps would not take no for an answer
The Xfinity chat bot told me to call 1-800-934-6489 for the status of a refund i was waiting on. When I called the only options I was given was for new service or other. When the rep picked up, I let them know want to check on the status of my refund and they proceeded to try and sell me some kind o
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Website error trying to access Xfinity ID and Security: "A rendering error occurred: Cannot read properties of undefined (reading 'trim')."
I have multiple accounts and service addresses tied to my email address. For my primary account and home service address, I am unable to access the Xfinity ID and security page. Repeatable error across multiple devices (Windows 11 PC, Android tablet, iPad, iPhone) and multiple browsers (Chrome, Safa
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Sign-In and Account Management
I set up another machine with Outlook and the same issue occurred. It occurs to me that the folder that contains emails going back to 2014 that I mentioned in an earlier post was set up sometime in the last couple years, so the mails in there, though
missing email older than two years
How can I resync my imap email to my windows outlook client because everything older than two years is missing
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Hello @user_kd59v1, thank you for taking the time to leave a post. Sorry this happened to you. What you went through sounds incredibly upsetting and frustrating, especially given how convincing those scammers can be. Being put in that position and th
Sequium Debt Collection
I wanted to share an experience in case anyone else has encountered something similar. A few months ago, I had an Xfinity/Comcast account. I received a phone call from someone claiming to be with Xfinity Customer Support. They told me my bill was overdue and that my service would be disconnected imm
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Many people are having the same problem and are creating threads for this. Here is an aggregation of the posts: https://forums.xfinity.com/conversations/customer-service/amazon-bookshelf-link-also-not-working-for-me/6a21aada9c2bb2117e24cf1f I recom
user_n8smea
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Amazon bookshelf code not valid
Code I was given does not work. Please provide a code that works. Also, says to redeem by 5/13. Clearly that date has passed
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