Hello Xfinity Team, My Xfinity 1 Gig internet plan included Peacock Premium at no additional cost for two years, as stated in my original order confirmation. Recently, my Peacock Premium access stopped working, even though I have not yet completed one year of service. Could you please investigate th

I recently switched to Xfinity and bought a Galaxy Watch 7 44mm LTE for my wife as an anniversary gift. However, we soon ran into a problem: we are unable to activate the device's LTE function because the system states that the IMEI is not in Xfinity's database. I would like to request that the devi

I am seeking assistance from an Xfinity billing supervisor regarding an unresolved billing dispute that has now resulted in my former account being sent to collections. I transferred my Xfinity service to a new address effective August 1, 2026. My previous account was disconnected, but a remaining $

To Xfinity Customer Service and Management, I am writing to express my serious concerns regarding the lack of communication and the negligence surrounding a recent cable installation at my home. On October 15, 2026, I returned home to find PG&E crews throughout my street responding to a gas pipeline

My autopay will not work for xfinity mobile, they say it's my card, but it works fine everywhere rlse

My email was compromised and I had unauthorized activity on Walmart.com and noticed that they had sent a passcode to my email. I am assuming they were able to log into my email on 10/10/2026 to get the passcode. I went to my Xfinity account and although it says it will show the last 30 days of login

I received an email with subject: Here's your On Demand receipt. The email read: We hope you enjoyed the show! Thank you for your recent rental of Hairspray HD movie for $5.99 Knowing that I had not ordered any movies, I was suspicious of the invitation that said "If you didn't make this purchase, p

Had this issue about 6 months ago, cleared up but is back again. We lose layer3 during the day and have to power cycle the modem (Surfboard S34), I say layer3 because the connection indicator light on the modem shows connected but there's no IP traffic coming from upstream. Looking at the status I s

​Hello, ​I am requesting assistance from the Digital Care Team to review and reverse a technician visit fee charged to my account following recent storm damage. ​Summary of Issue: ​Root Cause: A storm damaged the main exterior Comcast drop line/utility wire feeding into my house.​Service Performed: