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Mariuh_agu Thanks for creating a post. You can always check recent bill statements to see any changes in your plan or promotional rate to compare bills. On page 3, it will advise when a promotional rate would expire so there isn't a surprise when the

XfinityThomasD

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14 minutes ago

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Billing increase

Was wondering why my bill went from $54 to $99??

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user_y7rb33 Thanks for clarifying. You’ve already confirmed that this is happening only on xfinity.com, across multiple pages, and that it started before your recent Firefox and Windows updates. I appreciate the detailed testing you’ve do

XfinityPeterH

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2 hours ago

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midsize browser window jumbles xfinity.com display

The Xfinity website for desktop browser needs some fine-tuning. Attached is a sample of what happens to the navigation links across the top of the site when my window is a bit over half the width of my screen. Widen it a bit, and the links appear nicely. Narrow it a bit, and they disappear, replaced

Question

Hey there, @user_ksb7v1! To get a better picture of what's going, please answer as many of the following questions as possible. - Are you connected to your home Xfinity Wi-Fi network right now, or are you on a different Wi-Fi connection / cellular

XfinitySara

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2 hours ago

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Channel viewing

My TV logged me out and whenever I log back in, I can’t watch any of the channels that I’m already subscribed to

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user_q66ofy Thank you for reaching out to us over our Xfinity Community Forums platform. We understand your concern and want to help clarify the increase. Rates aren’t simply changed by going into an individual member’s account. Changes c

XfinityMartyR

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5 hours ago

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Billing

I want to know why you illegally increase my bill without my notice you go inside my account and increase bill

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I am having the same issue as well. Clearing cache does not do anything.  Please provide a response/fix.  My recent experience with the Xfinity forum is that fixes/responses are promised and nothing happens no matter how many times a respo

user_6289a4

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5 hours ago

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Favorite Channels, I am logged out every time I switch to another browser tab and return. Only happens in Firefox

Composed by Chatgpt. Subject: Request for Engineering Escalation — Xfinity Stream Logs Out on Firefox Tab Switch I’m experiencing a reproducible authentication failure on Xfinity Stream in Firefox that does not occur in Chrome on the same PC, network, or account. Steps to reproduce Sign in to xfinit

Question

comcast/xfinity is deleting posts from users that it doesn't like. i am notified of people posting comments here to my original topic, only to find they have been deleted soon after.  hiding the problem of justifiably angry users is NOT helping

StockBoy

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9 hours ago

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LIVE RECORDING VIEWING - WINDOWS PC - BROWSERS - PLAYBACK CONTROLS BROKEN

this is a "new" topic/thread of a WEEKS-OLD problem... i'm hoping users with this same problem will REPLY HERE saying they have this problem too (and are upset/frustrated/angry that it issue is STILL NOT FIXED since the beginning of October)... PLUS... 3 *sequential* season-opening NBA games start i

Question

@user_a7ys35 I'm just a customer like you.  My comment about limited XG1v4 availability is only based on personal experience and posts from others who have struggled to get them.  I've been shipped the wrong box about as often as the right

BIslander

 commented 

10 hours ago

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How do I order an XG1V4

My DVR was recently replaced with an XiOne wifi based box that does not have live rewind. I would like to swap it for an XG1V4. Can you please send me one.

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You're certainly not the first person to report this to us recently, but I appreciate you attempting the troubleshooting you have. For the impacted recordings you're seeing this on, do you have a recording rule set for them as "This Channel Only" by

XfinitySeth

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20 hours ago

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All of a sudden can't use Fast Forward on Xfinity Stream on recordings

I used to be able to watch any recordings (made either on TV or Stream) on Xfinity Stream and could use fast forward like normal. Now on Stream (it works on my TV) recordings have a red line all the way across the bottom (and the white dot is all the way to the right) and I can play the recording bu

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Netgear CM3000 - Enable mid/high split after recent area upgrades - Upstream OFDMA successfully locked

Hello - My area recently was upgraded to be able to use the new mid/high split. My netgear CM3000 modem is now locking the upstream OFDMA channel. It sounds like a new boot file may be needed to enable those higher speeds, because I'm still capped at around 35mbps. Just curious what needs to be done

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Your Home Network

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Unable to activate free Peacock Premium as a Diamond member

This seems to be an ongoing issue based on the Forum pages on this same issue. I was able to subscribe to the perk. However, when I click the Activate button, it leads me down a confusing rabbit hole, with the same messages described in previous posts. Appreciate guidance on this from anyone who suc

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Customer Service

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NEW CONSTRUCTION HOME FOR 5-YEAR-OLD WITH LEUKEMIA, UNRESOLVED ISSUED SINCE JUNE

I have been trying to get Xfinity Internet service installed since June, but unfortunately, there has been very little progress. This is a new construction home with a serviceable address. A technician has been dispatched to the property on four separate occasions, yet the issue remains unresolved.

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Customer Service

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Cablecard assistance needed

I have a cablecard in a Tivo edge. that I've had for 5 years or longer The hard drive died, I've swapped it out and it is back functioning but I get V58 unauthorized errors on every channel it tries to tune. The page that used to exist on the comcast site to self service cabelcard repairing is of co

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Non-X1 Service

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subject:%20Dispute%20of%20$100%20Technician%20Fee%20-%20Lack%20of%20Disclosure%20&%20Senior%20Accessibility%20Request%0AHello,%0AI%20am%20wr

Subject: Dispute of $100 Technician Fee - Lack of Disclosure & Senior Accessibility Request Hello,I am writing to formally dispute a $100 technician service fee that was applied to my account following a recent home visit to replace a battery in my Xfinity Home sensor. I am requesting that a billing

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Billing

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xfinity web page streaming will not work correctly while still recording

I am in Colorado Springs. I have Xfinity for my internet and cable tv. I have often use the xfinity.com/stream web pages to stream a channel or a recording. Until recently, I could stream a show that was recording from the beginning, even though the show wasn't over yet. But maybe over the last mont

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Xfinity Stream Website

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Note multiple POSTS that this grayed out fast forward function and timeline clicks no longer work on Windows desktops but do function as expected on mobile devices. Perhaps Comcast's engineering team could look at the code differences between platfor

wriley18

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1 day ago

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Web Stream Portal: In-Progress DVR Recordings Disable Fast Forward (Metadata/Duration Bug)

Over the past week, I have been unable to fast-forward in-progress ("in-flight") Cloud DVR recordings when watching via the web portal on Windows 11. The Symptoms: The Fast-Forward / Skip Forward button is completely disabled/greyed out in the web player. The scrub bar registers as filled to the end

Question

Greetings, @user_v2pqpq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having connectivity issues with your service, but you have

XfinityJamesC

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1 day ago

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Past outages, area work, etc

I experienced two brief connection losses today. I reported this outage via text, in response to some scheduled work notifications initiated by Xfinity earlier last week. I became lodged in your absolutely useless ai assistance loop. I require a contact for LIVE HUMAN ASSISTANCE, by which to receive

Question

jamc9988 Thanks for reaching out to us about recent service issues affecting your area. I would be happy to review the current status of your service signals when you are ready, but we will need to make sure there is no current issues as well before

XfinityEricB

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1 day ago

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Frequent Outages (3 Outages in One Day So Far)

I have experienced 3 outages in less than 24 hours, and I am concerned about the frequency of these interruptions. I was previously given the option to upgrade my current modem. However, I was told by a supervisor that my current modem is the best modem for our current Internet setup. I had also tri

Question

user_k50y3c, Hi there! Thanks for reaching out. I can understand why an unexpected $10 charge would be concerning, especially if you didn’t request the change. Based on the information we reviewed, we don’t see anything indicating a $10 a

XfinityGabriel

 commented 

1 day ago

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Cargos

Me están cobrando 10 usd por activar una contraseña nueva lo cual no pedi

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Xfinity Mobile Switch

Hello, I am contacting you to formally dispute an issue with my recent Xfinity Mobile switch on October 9. When my wife and I switched from T-Mobile, the salesperson represented the offer to us as “switch and it’s on us.” Based on that conversation, we understood that our remaining phone balances wi

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Plan

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3 weeks now, cable line not buried.

OPEN LETTER TO [Edited: "Personal Information"], CHIEF CUSTOMER EXPERIENCE OFFICER OF XFINITY/COMCAST Dear [Edited: "Personal Information"], I am writing to express my complete disgust, anger, frustration, and disappointment with the customer service I have received from Xfinity. As Chief Customer E

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Customer Service

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