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Hello user_osd8l4 thank you so much for taking the time out of your day and reaching out here on our Xfinity Forums regarding your recent experience. I can absolutely understand your feelings of frustrations with the payment arrangement and having se
Non existent help
The fact Xfinity claims to have the good customer support is a baffling notion Im currently dealing with a suspended account due to asking an agent for more time and then still have my services disconnected after I explained the situation and they assure me that o had until the 24th to pay it they p
Question
Hi there and welcome to Comcast @user_50ld65. Thank you so much for reaching out to us regarding your recent bill increase. You are in the right place and we are happy to assist you today. To better assist you, can you please send us a direct message
Why has my bill increased since July of 2025
My bill has steadily increased since then from 131.00 to 181.44?
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xumo box and peacock closed caption issue
I see so many posts for this issue with Peacock automatically having the closed captions each time the app starts and not being able to keep them off. Is there a solution to this yet? I have tried checking the Xumo closed caption settings, my TV closed caption settings, and the Peacock closed captio
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Flex
Survey for recent help
Want to give a huge thankyou yo manpreet they were the nicest, agent, they were very understanding and helpful and patient with me. Didn't end the chat or get rude or anything. It helped me with getting my bill. Do they change once I moved as well as explain that I had a previous balance that I didn
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Xfinity Compliments
Well, it's really more than I have time to type which is why I requested a call. I have currently been on hold almost 30 minutes waiting to speak with a supervisor. I have probably wasted as much as 8 hours in recent weeks trying to do various
PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!
I need a high ranking manager to contact me ASAP at [Edited: "Personal Information"]. I have NEVER been so frustrated with a company. Your online site that should allow me to service my own account is ABSOLUTELY pathetic. For a "technology" company to have a non-functioning customer account portal i
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Urgent — Gas Line Concern After Unannounced Cable Install
Hi, I need to flag a few issues with the recent cable installation at my property. First, a crew showed up unannounced and dug a trench without any prior notice. The trench crosses directly over my propane line, and I'm concerned the gas line may have been damaged during the dig. I need someone to c
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Customer Service
Greetings @LBrun211, thank you for posting on our Xfinity Forum. That definitely sounds frustrating, especially after being a long‑time customer. We apologize you’re dealing with this. Unexpected bill increases and ongoing service issues a
Loyal Customers Pay More
So… Xfinity jacked up my bill $45 Without any notice. Luckily, I noticed on my Bank statement after a couple of months. I called a whole bunch of times and they keep on trying to sell me a plan saying I’m ‘saving money’ but it’s $30 more than my old plan.So… I had my friend put their address in and
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Did this get resolved? I'm having the same issue, only when I get to "it's already active" the support link routes me to a VERY shady .eu website with a "support" option asking if I've made a payment recently. I feel like Xfinity has been compromis
Can't Activate Peacock!
I am a Platinum member which includes the Peacock subscription, so I went to activate Peacock in My Account. I keep repeating the following without success. First, I claimed the Peacock subscription. It indicates the benefit is "Claimed" and can be activated. Then I went to My StreamStore to activat
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I would like to terminate my account and all services due to there's a big problem. ..
My old sister (63) is stalking me, harassing me, cyber bullying me, etc. It creeps me out so much. When you look at the time span and all the posts that my sister Kelly did on my individual account., it's bizarre to say the least. It's going on 20 years now that this loser will not get a life of her
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Customer Service
Cisco VPN Anyconnect stopped working
About three days ago (after years of using) my daughter started experiencing issues with connecting to her George Mason University VPN via vpn.gmu.edu, vnp.gmu.edu/student via Cisco AnyConnect client. Cisco client cannot reach the domain, suggesting No Internet. Internet keeps working just fine. She
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Your Home Network
@user_0e3958 I appreciate the update of not finding any issues during the last visit. From experience, I've seen when changes to the account are done, it will require an order to be reviewed and approved. I'd definitely like to investigate the 1 Gig
Throttling for many months
Before 4:30pm [Image removal: "Personal information"] After 4:30pm [Image removal: "Personal information"] Comcast what say you? You're billing be for full service delivering less than 25%
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Hi there! Thanks for using our Forums and for getting up about your recent experience with your new watch. Our team is happy to work with you and look over this to ensure this is all resolved. To send a "direct message" / "private message" message to
Apple Watch from Xfinity - Such a Mess!
I wonder if anyone else has had this problem. I bought an Apple Wotch a month ago (3/12/2026). I bought it online and got it set up the way I liked it. It was great! Well, I'd been using it for a month - it was paired with my phone - I was able to use the Apple ECG app, which is the reason I purchas
Question
Hello, @Amsbtn On the X1 DVR, recordings are automatically managed by the system, which deletes the oldest recordings first when space is needed. This means that while you can save programs, the DVR does not allow you to manually store them i
Cable questions
Why can’t you store saved programs from oldest to newest?? That makes the most sense
Question
Hello, @Jfmatalone thank you for reaching out over Xfinity Forums. I use the HBO Max App a lot myself, and understand wanting that to be accessible without buffering. On the X1 set-top box, clearing stored data is a helpful clearing a lot of App issu
Buffering om hbo max through xfinity and sony smart tv help
Hdo max stutter and bufferring only on hbo max
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mikela_n1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how frustrating it would be to have returned equipment and still be getting notifications to return that equipment. Just to confirm, was the equipment
support
Hello, I'm representing the estate of [Edited: Personal Information]. She passed away in January. I closed her account and returned all the equipment. She is still getting texts from you asking her to return the equipment. My name is [Edited: Personal Information] and I am the executor of her estate
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user_7aypnp, thank you for taking the time to explain what’s been happening. I can absolutely understand how stressful this is, especially with a trade‑in of this value and after doing everything correctly on your end. You’re right to be
Frustrated with Xfinity Mobile support regarding Trade In
On April 7, 2026 I switched from TMobile to Xfinity Mobile and received an IPhone 17 Pro for both my wife and myself. I had trade ins for both phones to receive $600 trade in for each IPhone 14. On April 8, 2026, I sent my IPhone 14 to the Assurant/Xfinity warehouse and immediately received a confir
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This has also happened to me recently. I will join your lawsuit!
Xfinity support added phone line, watch line without my consent
I called Xfinity for internet but somehow they added a phone line and a watch line on my mobile account without my consent. I saw order ship email one day and I called support immediately to cancel them. They said they initiated a cancellation but I still see those lines under my account and I am be
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Service issues and channel loss concern
I am writing to express my frustration and disappointment regarding recent issues with my service. First, I am extremely unhappy about the loss of channels due to the deal that has apparently fallen through. These are channels I have been accustomed to watching, and their sudden removal without a sa
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Customer Service
Greetings @user_h7n1ib, thank you for taking the time to post on our Xfinity Forum. We appreciate you for taking the time to share your experience with us and bringing these concerns to our attention. We’re sorry to hear about the frustration
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Technician installing my new security panel without giving me advice
I recently book a technician named Ola to my house just to connect my cameras again, which has been installed. He came to my house, never asked me for permission to change my security panel from Honeywell to Xfinity, which I had no idea until he installed that on the wall and he said it’s much bette
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