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Thanks for your comment, user_xq8rih. I'm sorry to hear you're experiencing a similar issue. I'd be happy to help troubleshoot. Can you let us know whether the sensor is showing as open all the time, closed all the time, or if it's not reporting any
door sensor
We have 4 door sensors and one of the doors sensors requires a new battery every 3 months while the other last for years. Can we replace this door sensor?
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No, I did not review the customer facing international travel document and did not review the Xfinity Mobile plan before driving into Canada. It was a quick 2 night trip and, if there were any expenses in Canada, I assumed I was protected similar to
Disputing unexpected Canada data roaming charges after border welcome text
Hello, my wife and I drove across the border into Vancouver Canada on July 20th. We were driving and not actively monitoring our phones. We received the automated welcome text stating calls and texts were free, but were not clearly informed about the $0.30/MB default data rate. This resulted in over
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Greetings @Richmond1907,Welcome to our community forums support page, thanks for detailing your recent experience. Looks like it took you quite the journey to get here today, and we definitely want to make sure our experiences like yours are reviewed
appropriate credits
I ordered Xfinity internet in early May 2026. It was finally installed today, July 27, 2026. In the interim we have had approximately 13 appointments to install this service. Each time, either nobody shows up or they show up to tell me they are the wrong technician and cannot do the work. With each
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@user_khjb4q Thank you for taking time to share your recent experience getting your service set up and the unfortunate bad actor you fell victim to. There would not be much we could do if you fell victim to a bad actor posing as us, taking your payme
I DO NOT RECOMMEND - Billing, Security & Customer Service Nightmare
DO NOT RECOMMEND — BILLING, SECURITY & CUSTOMER SERVICE NIGHTMARE I have only had Xfinity Internet for two months since relocating to Upper Marlboro, and although it was cheaper than Verizon, it has been one of the worst customer service experiences I’ve ever had. On July 14, we received what appear
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Hello, @GrannyW thank you for reaching out over Xfintiy Forums. With the recent migration to Yahoo Mail, that is a great question and see our helpful Forum expert @Again was able to answer your question. Once the migration completes, you will work wi
Question about the Yahoo migration
Hi! So, my Comcast.net email account was migrated to Yahoo! If I have problems accessing that account, must I now contact Yahoo! support? Thanks!
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Hi @user_2d6nbx,Thank you for taking the time to share your recent experience with us. I am sorry to hear that you didn't get to experience the customer care that we aim to provide during all of our interactions. We would be more than happy to show y
Very Unprofessional and Uncaring
Very disrespectful, rude, didn’t try and accommodate, didn’t really care about helping at all, laughed at me during the conversation, no kind of help sympathy due to the fact that most days I work from home!! Then laughed again and asked me did I want the phone services.. How I’ve been treated today
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Thank you for taking the time to share your experience. I can certainly understand why you're concerned, especially regarding the technician charge and the recent changes to your services. We'd be happy to take a closer look at both issues. Regarding
escalation support
I have a few issues and today I called and I was hung up on twice. Who can help me resolve issues with billing. I also was not informed of a $100 charge for in home tech support as tech support on the phone was unable to resolve my issue.
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user_jk7ecf Thank you for reaching out. I’m sorry to hear you haven’t received your phones yet and that the order is not showing on your account. I understand how concerning that can be, especially after paying the taxes for the order. I
Looking for my order
Hello, I ordered 2 phones last week and I paid the taxes of $117 and I have not received the phones and I dont see the order on my account anywhere. Can you please help me find the order? ty
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Hello @user_6045a0 Thank you for taking the time to reach out to us on our community forum! Has anything changes recently? Did you move any time recently? Have you attempted to log out and log back in to the Xfinity stream app? I have included a link
Recorded shows don’t show on xfinity stream
shows I record through the cable box don’t show on xfinity stream app when I go to watch them on the Xfinity stream app on my phone or iPad. This just started happening lately How can I make all of my recordings show up on the app?
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Terrible latency after Xfinity maintenence on 07/22
I'm hoping someone from Xfinity can help get this escalated because this appears to be a routing issue rather than a problem with my equipment. Recently, my latency to servers in Dallas, Chicago, and other central/eastern locations suddenly increased by roughly 20–30ms. Dallas used to be around 30–4
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Your Home Network
lost premium channels after cable card pairing
After a lengthy process to get my TIVO paired with a legacy cable card, we got all our channels except for our premium channels. The message is to call our cable card provider. The customer support line says that the software cannot handle cable card anymore. I do see that problems with losing the p
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Customer Service
Thank you for sending us a direct message, so we could look into this for you, @schwisky. We were able to determine that part of the billing differences were from partial charges that being adjusted from the middle of your billing cycle, as you sugge
Upgraded to 2 Gig; Don't Understand Last Two Bills
Hello. I upgraded to 2 Gig internet on 5/31, and my last two invoices do not look correct to me: (1) The partial charges don't seem to align (I think one includes $10 auto pay discount and the other does not), (2) I started getting charged an unreturned equipment fee (a credit may be in the works fo
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I have been unable to launch the HBO Max app since about the same time the original poster reported. I get the same error code other users have reported. I'm able to watch the cable version of HBO as well as the On Demand version of the cable
Issue: HBO Max Error APPS-04036 on Set Top Box
I was able to access HBO Max through my set top box until the weekend of July 18-19. Since then, every attempt to open HBO Max on the box results in error APPS-04036. I've confirmed the issue is isolated to the set top box: I can log into Xfinity and access HBO Max through my computer's web browser
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user_edooht, Thank you for reaching out. I hope you are doing well. I appreciate you taking a moment to give us a shout. I see you sent us an unsolicited direct message, and I can continue there if needed. As a heads up, it is a violation of the
Your Xfinity account is already linked to another Peacock account
got new xfinity account and say "Your Xfinity account is already linked to another Peacock account" when trying to activate peacock
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Community Best Answer
My upload is provisioned at about 5 Mbps
I have my own modem, a Netgear CM600. My upload is provisioned at about 5 Mbps, but my plan supports substantially more — I measured 170 Mbps upload on the Comcast gateway on this same line recently. I'd like someone to check the service configuration file being served to my modem's MAC address and
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Your Home Network
Community Best Answer
Good afternoon @JB17, and thank you for reaching out on our Community Forums. I completely understand your concerns, and I'm sorry to hear that the ongoing service issues and recent price increase have led you to consider disconnecting your ser
Schedule Disconnect of Service
Due to continuous performance issues in my areas and the size of price increase during my term I would like to schedule the internet service to be disconnected at the end of the current cycle.
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Unable to activate/redeem Peacock perk
I’ve received multiple emails about an unclaimed Peacock perk because I’m an Xfinity Platinum member. However, when I click on the link to claim and activate it, there isn’t an option for Peacock in my subscriptions, the Xfinity StreamStore, or in the rewards/perks page. I received the most recent e
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Xfinity Stream Website
user_7457e8 Thank you for taking time out of your busy day to bring this recent experience to our attention. I want to make sure you are being charged accurately for the devices you're using. My team will stick with you here until you confirm all you
How can I solve being charged for a "free smart watch"
I am being charged for a "free smart swatch + tax" due to the Xfinity store not entering the promo code correctly. By the time my first bill arrived I noticed the issues with my bill and called support. They told me it was too late to return the watch due to 30 past the return date. First bill was a
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Good evening @user_kdhatl, and thank you for reaching out on our Community Forums regarding the issues you're experiencing activating your Peacock subscription. We appreciate the opportunity to help and completely understand how frustrating this situ
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Peacock: your Xfinity account is already linked to another Peacock account
I’m trying to activate my Peacock membership, but I keep getting the error: "Your Xfinity account is already linked to another Peacock account." I only have one Peacock account, so this appears to be a backend glitch on my profile. I’ve seen multiple other users complaining about this exact same iss
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