A couple months ago, I moved to a different city. I set up a pre-planned movement of service through the Comcast web page (might have been the phone app). The day of the move, it said my account was no longer active. Assuming it was temporary, from the transition, I didn't think much of it. Once I m

Regarding open safety request [Edited: “Personal Information”]: I am providing specific infrastructure parameters for the dispatched field crew. Following a previous pole accident repair, the aerial drop cable's integrated steel messenger wire was left un-tensioned and is currently hanging completel

I have been an Xfinity customer for years, but the reliability and customer service in my neighborhood have become absolutely unacceptable. In just the past three months, we have experienced at least six outages—and possibly more. Even worse, when Xfinity restores service after an outage, my service

Xfinity Complaint I want to file a complaint towards an xfinity manager at Xfinity Store 751 W Antelope Dr, Layton, UT 84041. On August 14, at around 4:00pm, I was visiting the xfinity store to address an ongoing issue with my Home Alarm System. I asked to speak with the Manager and explained to him

I have 2 Xi6 STBs connected via Ethernet. A few weeks ago the Exit Exit Exit 0030 code stopped working. On one box when watching live TV the forward now goes back 9 seconds and the back goes back 30 seconds. On my other Xi6 it goes forward 9 second and back 36 seconds. No amount of rebooting, power

I'm very frustrated with our internet service. I get constant internet drops that last 1-2 minutes and always happens at the most inconvenient times. PLEASE FIX THIS PROBLEM

I walked into an Xfinity store to try and save money on my services. Walked out with huge deal When we got home, things didn’t work with the stream services so the very next day went back to the store to return smart watches that were totally for free And returned to my prior cable services. Long st

On August 13, 2026 I accessed the Xfinity application > rewards to try renting a movie for $1. There were technical issues and I repeatedly was taken to a page that said the $1 movie rental was redeemed in January of 2026. I called Xfinity and stated the problem. I admittedly said I felt that Xfinit

Today’s interaction with agent trying to sneak in an extra $15.00/month speed upgrade. Unacceptable! Caught red handed! [Edited: "Personal Information”]

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv

Hi, Last year during a major thunderstorm lightning struck in our neighborhood and fried the Xfinity’s Cisco FST in the Xfinity Pedestal box at the street that goes to my house. Our box was still working then but nothing else was fixing it. When we had a tech come out and look at it they determined

I am writing to request your assistance in resolving an issue with a pricing commitment that was made to me by an Xfinity representative on July 14, 2026. At the time, I was paying $105 per month for 600 Mbps internet service. During my call with Xfinity on July 14, the representative told me that I