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Hello @user_wrtgw4, and thank you for taking the time to share this with us on our Xfinity Community forums. We understand how concerning it is when billing issues remain unresolved, especially after multiple efforts to have them corrected, and we&rs
Billing
am writing to formally dispute ongoing billing inaccuracies on my account and to file a complaint regarding unprofessional conduct by a customer service representative at Xfinity on May 11, 2026, at approximately 5:19 PM. During this interaction, the representative, Margie, demonstrated conduct that
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jcasde2 Thank you for taking time out of your day to bring your recent experience to our attention. I agree that it can be difficult to find 2 hours to be on a phone call and we truly value the feedback you shared that would have made that process ea
Extremely Frustrating Customer Experience – Account Transfer and Cancellation
I’m writing to express my frustration with a recent customer service experience that was both time-consuming and unnecessarily complicated. I contacted support to complete what should have been a straightforward request: cancel one account and transfer my remaining mobile lines to an already establi
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Extremely Frustrating Customer Experience – Account Transfer and Cancellation
I’m writing to express my frustration with a recent customer service experience that was both time-consuming and unnecessarily complicated. I contacted support to complete what should have been a straightforward request: cancel one account and transfer my remaining mobile lines to an already establi
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Customer Service
Samsung TV and Xfinity Xi6-A box
I've seen posts over the last three years about how Samsung TVs are not connecting to Xfinity. Some blame Comcast, others point to WiFI protocols or security protocols on the internet. I would hope that Comcast has solved this problem by now, or at least can tell us what to do! I have an older model
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X1
Hey Brad. Not recently. Maybe years. Btw, occasionally have the same issue in outlook on ios.
Outlook repeatedly prompts for password
This issue started about 4 weeks ago. * I get prompted for password on my 2 comcast accounts. Does not occur on my gmail account. One I click OK, emails flow as normal * I'm running Win11, Outlook 2024 desktop (not 365). Problem also occurred on Outlook 2016 desktop. * Problem seems to be related to
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Accepted Solution
External Equipment in unacceptable condition
Does anyone have a suggestion on who to contact regarding the external cable box and pedestal? The door on the cable box attached to our building has been completely removed and is now lying on the ground, leaving the wiring exposed to the elements. In addition, the pedestal cover has also been remo
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Customer Service
Sync failure after most recent update
On May 2nd, I woke up and my email would not send/receive to my phone. I was traveling. Spent the whole WEEK trying to remedy this and do all the things recommended (deleting account, IMAP, reset password). Nothing worked. Then suddenly, on Friday, May 8th, email started working on my iPhone again.
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Hi @user_nc0hyk, thank you for making us aware of your recent experience. We would love to review your account and provide you with some relief on that front. If you could send our team a direct message with your full name, the name listed on the acc
order placed
I placed an order with an Xfinity agent May 4, 2026. I was given a confirmation number. I was told the mobile care was added to my account. I followed up on the order in the instructed 4-5 days of expected arrival. I found out no order was placed the confirmation number did not exist. The representa
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I am looking at closing my 3 comcast accounts.
I have read some of the posts in the forum and they end with you guys saying "Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with us, it certainly is not what we want for anyone. We would be happy to help with anythin
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Customer Service
user_56pslm That is a good question. You might have a payment block on your account. Have you missed repeated payments recently?
Unable to change payment method
I’ve tried changing my payment method to a different debit card and it says that payment method is declined. I got the message the first time I’ve tried inserting it, so it’s not by multiple tries. Is there a reason the card is getting declined? The service address is different than the billing addr
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Hello, @user_ncjwln, and sorry for the inconvenience. This sudden change in your subscription is odd. Have you made any recent changes to your service? Something we see often is that the wrong email and password are being used to log into Peacock. It
Peacock premium subscription
I recently got the gigabit wifi service with free peacock premium and I activated it and everything was working fine. This month I logged into peacock and it said I need to subscribe to a plan. I tried to check my Xfinity account to see what was going on and now it’s saying I’m no longer eligible fo
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@MM4_VA Thank you so much for stopping in for help with the additional modem showing in your account. If you are in a location that uses an ONT, that would be one of our two box locations. With those locations due to recent updates to the coding, we
Account shows two gateway's when I only have one
A few month ago, an Xfinity technician worked on my ONT and replaced my gateway. Since then, my gateway has continually shown offline in the Xfinity app and webpage. If I go to manage my plan on the Xfinity webpage, it shows that I have 2 Xfinity gateways. Yet, if I go to https://customer.xfinity.co
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I click on direct message and it states "no recent conversations" and wont let me create a new message
Underground cable line
Orange cable sitting on my lawn for 3 weeks. It needs to be placed underground. Comcast has not kept me informed on the progress. They say 14 days but it's been 3 weeks. Any advice
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Slow speed on Linux laptop
I am having the same problem as the linked threads. My internet speed on my Linux computer ranges between 6mpbs and 12mpbs. This is ONLY the case on my home network. I have run through every Xfinity troubleshooter, changed Linux distro, and replaced my computer's WiFi chip. The speed was great up un
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Your Home Network
Modem dropping signal and producing error codes
My modem intermittently drops the internet connection and logs error codes. I have contacted Xfinity 3 times already. They have failed to correct this issue. I have replaced my Modem and Router already. All wires are correctly plugged in. Device has been rebooted. Has been interrogated by Xfinity. I
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Your Home Network
My phone says it has not updated to the most recent software update, but my iPad has- I will update phone first before going through these hoops - I’m very unhappy with Xfinity because this happened before and you told me to contact apple, apple told
Cannot sign onto email on Ipad or Iphone
Since returning from Mexico, my phone and Ipad says my I need an IMAP password address in order to see email. I tried using my password for my Xfinity account and it says it is incorrect. I have NOT changed my password, so it is NOT incorrect.
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@conmay09, I see you've made a few posts about this issue, and we hear you and appreciate your feedback. As it stands right now, there are no plans to implement a switch back, but that may change. I personally changed my primary email address over to
Solved! Comcast/Yahoo email migration
It's become clear that I'm not the only one who has run into a wall trying to complete the email migration. It's regrettable that Comcast didn't publicly provide its customers with the same excellent guidance offered by @XfinityEva. For the past month, I've been trying to complete the migration to Y
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Request to Switch to Internet + TV Double Play (Remove Phone Line)
Hello, I have been an Xfinity customer for over 15 years and I am writing to request assistance with changing my current service package. I would like to switch to a Double Play package that includes Internet and TV only. I do not use or need the phone line and would prefer to remove it so I am only
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Customer Service
meowracer, thank you for reaching a new post. I also see you followed up directly, and I'll circle back there shortly. As a heads up, sending an unsolicited message to our team is a violation of the community guidelines. We kindly ask that in the fut
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No electricity for FIVE DAYS
Comcast dug in my neighbor's yard but she is not a comcast customer. They have been without power for 5 days and was told it would be fixed but nobody came out, and she can't get in touch with anybody. I called and got a ticket but these people can't wait longer for ELECTRICITY in HOUSTON to be rest
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