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Hello @user_lfzdgp, and thanks for reaching out with your concerns on our Xfinity Community forums! I can understand why you'd be concerned. If you've already restarted the modem and waited a few hours after the upgrade, it's reasonable to expect to
Upgraded plan speed still slow
Hello, I upgraded today from 500mb to 1gib but I am still getting the 500mb speeds. Customer service said it should take between 15 to 20 minutes, but a couple hours and restarts later its still the same.
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I just tried from the page and it won't load from the check signal levels. I don't see anything else that would check the speed. Now I found it and the connection is good. But for some reasons the page won't load as I mentioned earlier. Even email ha
Slow Internet
How come the internet is really slow in loading? It has been lately, but really slower today. Anyone else having issues like me?
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Customer Service Support
This is the second significant Xfinity internet outage I have experienced in approximately two weeks. Today's outage occurred immediately before I was scheduled to conduct a professional video interview from home. I ultimately had to use my cellular hotspot to conduct the interview. The outage itsel
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Your Home Network
Hi @EG Based on info that MartyR from the support team provided, the node that services my area was upgraded to FDX (full duplex) but that hasn't been communicated to subscribers. Looks like this is in preparation for an FDX rollout but we're still
On 2/250 plan, 4 DS & 1 OFDM channels no longer locked
Since around Aug. 24 or a few days before that, of 32 DS channels, 4 are no longer locked (CH 29-32). And of the 2 OFDM channels, only 1 is locked. Prior to that, all 32 DS and 2 OFDM channels were locked and I was getting the correct speeds. Since this happened my download speeds have reverted back
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Thank you for letting us know about these recent updates. We're still here with you and will do all we can to keep things moving forward to get these Membership-redeemed rewards working for you again. We'll provide any account updates via our open 1-
Cannot review active redeemed benefits
Under the Xfinity Membership benefits I have numerous redeemed benefits that I cannot access and have not been able to access for over 6 months now. I used to be able to click the redeems benefits and go back and view codes or gift cards and use those codes. I will post a screenshot where it says un
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I have already done as asked and replied about a week ago. I signed on to my wife ‘s account ([Edited: "Personal Information"])and became a “manager” as requested. I submitted my name, address,, phone #, as requested and then
Xfinity mobile complaint
Signed up for Xfinity mobile last year, and cancelled the next day (5 hrs on phone with rep to complete the “special deal” including free watches). Took numerous calls to finally complete the cancellation. Free watches still sent, and refused upon delivery. Never used any mobile services (no calls,
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@user_qeixis I have been receiving the same message on some emails sent to my mom at her e-mail address (mine gmail, hers Xfinity) in recent days.
Comcast.net email not being delivered
Email is not be delivered to my comcast.net address. I am fully aware that service is being upgraded to yahoo mail and I'm do not qualify yet. I can email out but responses are not being delivered to my current email. This is not acceptable. How do I fix this?
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Happy Monday user_4033f8 👋 You're in the right place for help with your current package, so thank you for coming to our community! I know how much price increases can ruin my day, and above all we always want you to have the best price possible for
Price change
Hello, I was paying $71.22 per month for a 2 gbps plan and looks like that promotion has expired and new charges are over $120. Can someone message me please so we can discuss my options?
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Repeated failure to resolve the problem
I have been going through this for a year! I've proven the debt is not mine, I've provided all the documentation and had multiple phone conversations yet the debt keeps returning to my credit profile. The collection agency is blaming Xfinity and Xfinity is blaming them while I'm the only person who
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Non-X1 Service
Thanks @user_y8sa7l for reaching out and sharing your experience with us on our Xfinity Community forums.I can understand why that would be frustrating, especially after being able to stream WTMJ for years and then seeing a market restriction message
NBC access via Xfinity Stream i Milwaukee Wisconsin viewing area
Unable to stream NBC WTMJ in Milwaukee Wisconsin viewing area since September 4, 2026. My Xfinity service is in Illinois. Have been streaming with Xfinity Stream since 2019. As of September 4, 2026 I get a “We’ve got a Location issue. Unfortunately, we can’t play this video within this market.
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Intermittent service failures
In recent months we have experienced significant decline in xfinity performance. The internet will drop completely and come back after a minute or two; the phone is unreliable - it will drop a call while I am speaking. We have changed cables and equipment, including a new Netgear modem. The intermit
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Your Home Network
Request for Promotional Rate After Recent Bill Increase
Hi, my internet bill just increased from approximately $61/month to $121/month after my promotional rate ended. I’d like to stay with Xfinity, but I can’t justify paying nearly double for the same service. Before I switch providers, could you please review my account for any current promotional, loy
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Billing
Are you not a human rep? Because I told you in two of my posts that I used an incognito window.
Something unexpected happened.
I'd like to change my house internet (now I am using NOW pass), so I made an account and do the shopping for me. When I tried to pay a bill, some errors occurred. So I tried to continue the purchasing process, but I can't do anything in my account. If I click "Account and Identity", "Update contact
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Hello @sackjd, thanks for taking the time to leave a post. Sorry to hear about the trouble you've been having with the Xfinity Stream app and the service issues that started after the recent interruption. I can certainly understand how frustrating th
Stream App not streaming on Roku TV
My Westinghouse Roku TV has stopped streaming via the Xfinity stream app. I can load the app fine, but after selecting the show I want to see, it just spins and spins, telling me it is trying to reconnect. I know it is NOT the tv because all of the other apps stream fine. It is also not my Xfinity a
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Constant pixilations
I have been a Comcast customer for over 30 years. I have triple play. Every day I turn on the TV I have pixels on multiple channels. I have refreshed and restarted on the TV hundreds of times we have had your service men come in our house and check the line. Nothing was wrong inside the house. We ha
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X1
Just signed up and very disappointed
Picked up my order of 2 iPhones in store. When creating my order, I gave both #s I wanted to port over to Xfinity from T-Mobile. Turned on phone #1 and it activated but gave me a new #. On the app it shows “Ready for number transfer”. I tried to port it through that process but got a “Something went
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Network
Hello @user_ef7160 and thanks for reaching out on our Xfinity Community forums! I can understand how frustrating that would be, especially if your TV itself appears to be working normally but the picture on your cable channels is so dark that it's d
Cable is so dark I can’t see the program
I have a Vizio tv but tv is fine but cable programs are so dark that I can’t see what I’m watching
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Greetings @user_xelbep,Thank you for taking the time to share your recent experience with us. While I am happy to hear that your primary concern has been resolved, I am saddened to hear about the entirety of the situation. Phone numbers are quite imp
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Worst service ever
I am submitting a formal complaint regarding an unauthorized change to my Xfinity Mobile phone number and Xfinity’s handling of the situation. My established mobile phone number was changed WITHOUT my knowledge, permission, or authorization. I never requested a new number or consented to my number b
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