user_26e959 Hello! Thank you for reaching out. We are sorry to hear about the experience you had during your recent visit to one of our locations. We would love the chance to help! If there is anything you still need assistance with, please send a Di

After the recent technician appointment last week, I have seen my upload speed drop yesterday from 117 Mbps to 60 Mbps, from 10a to 10p (effectively the same degradation seen before). I'm thinking that if we cannot overprovision the upstream profile

Good evening Mayajpc 👋 Thank you joining us in our community, and you're in the right place for help! We infinitely appreciate you joining the Xfinity Mobile family recently, but your experience is very much far from the one we want you to have. Giv

Hello again @user_lxbb4p! When you have a moment, could you please respond to our most recent DM to prevent the thread from closing?

Thanks for reaching out and providing those details @ap_111111. I can definitely understand how frustrating that is, especially when it prevents you from messaging Android users.   A few quick questions: When did you first notice the issue? Di

Just chiming in as well since this a recent post. It seems as though the spam filters for xfinity email are hit and miss.  It seems some days, I receive very little spam.  On other weeks/days, I get 30 or 40 a days.  I don't typically

user_4gl1u6 Hello! Thank you for reaching out. Did you add a new device to your account recently? Also, we see your Direct Message. In the future, please wait for us to invite you to send a DM as it is against our Forums Guidelines to send an Unsolic

I am one of the original posters to report this issue and after a few back and forth exchanges with the so-called Xfinity online experts, I have been sitting back to observe the additional communications that have transpired over the last few months.

Hello user_59qw1p, and thank you for connecting with us in our community! I'm sorry to hear about the storms in your area that caused the service interruption. I've been in a few bad storms myself with no power recently, so I know what that can be li

user_a0bfor thank you for using the Xfinity Community Forums page to reach out regarding your recent customer service experience. The last thing we want is to lose you as a customer. Let's get your account pulled up and authenticated to take a closer

Hello @tharealisttony thank you for reaching out over Xfinity Forums. Working from home myself, I like to ensure I'm on the most up-to-date equipment possible to get the most out of my home network and completely understand wanting to check if upgrad

user_8f956f, Thank you for reaching out. I can certainly understand how important it is to be able to reliably monitor, arm, and disarm your security system through the app, especially when you've already taken troubleshooting steps like reinstallin

Greetings, user_9d22e4! We appreciate you posting on our XFINITY Community forum with your recent Internet interruption concern. As EG stated, you may confirm if your area is being affected by checking the following sites provided. Please let us know