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user_40465f, We’d be happy to further investigate the billing charge from your recent appointment. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with
I was charged 100.00 fee for installation when i installed it myself
On May 14, 2025, I was charged a 100.00 installation fee for Xfinity service when I installed it myself. When I spoke with somebody through help, the individual said it was a mistake and would be refunded, but it would take a few months. I have never received the credit. Please advise.
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Hello, @user_05td3n. Thank you for reaching out about your recent store visit. We want every experience to be a good one! We can submit feedback regarding this and also ensure your services are the perfect fit for your needs. Please send us a direct
Xfinity "Branded Partner" Telling me if I decline the free mobile line my 5 year price will be $60/more per month. Is that true?
Right now Xfinity has a promotion for internet. (https://forums.xfinity.com/conversations/announcements/what-to-know-about-the-new-5-year-price-guarantee/684b3bc477fc803178153c7e) Price lock if $50/mo for 5 years. I signed up online and declined the free mobile unlimited line. I declined because I h
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billing discount
Hello, I would like to ask about my recent payment. It seems that the discounts for paperless billing or AutoPay were not applied to my bill. Could you please clarify why these discounts were not included in the payment? I have both paperless billing and AutoPay enabled on my account. Thank you in a
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Billing
user_xv5ofh Thanks for reaching out about our recent mobile upgrade we provided to all our customers, and I went ahead and provided you information in the Direct message about the upgrade as you sent us a DM already. Please be reminded that sending u
Promotional upgrade for Mobile devices to full speed at no cost!!
I have received several emails from Comcast and Xfinity that they are upgrading our mobile plan to full speed at no cost as shown below. "We've upgraded your Comcast Business Mobile plan. Your high-speed, premium data will no longer slow down based on how much premium data you use. Once your line ex
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@th340385 Okay, so it's a new issue. Have you rebooted your modem recently? This is just to ensure the XB8 has all the updates. If not, I recommend you do that first, and then retest. This will ensure the modem has all the updates.
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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Thanks for meeting us here in our community about the trouble with publishing with the Power BI Desktop while connected to our XB8, @th340385. I'm sure this can make it difficult to get your work done. We'll be happy to help. Can you tell me if Power
Power BI & Xfinity XB8 Gateway
I have an (XB8) and am receiving an error within Power BI desktop when attempting to publish to any workspace on Power BI online. When connecting to a mobile hotspot or a non-Xfinity gateway (work wifi, other wifi, etc.), the error stops and I am able to successfully publish my workspace. The error
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@user_5dnauv Our team can take a closer look and provide some additional assistance if you're still having speed concerns after a recent service appointment. If you could please send me a DM with your first and last name along with your full-service
Paying for 2gig service but not getting 2 gigs.
How can I get in contact with someone from Xfinity who speaks English and is not overseas. I’m paying for two gig service, but not getting it at the modem. I’ve had technicians come out, and they explained to me that they have not upgraded my system to fiber optic. All my hardware is compatible with
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Peacock activation loop error (SAME as all these other posts!)
I am stuck in a Peacock activation loop (Error PPG_0017). Xfinity says I am already linked, but Peacock shows no subscription. I need an Entitlement Reset for my Peacock reward. Please check my account provisioning. I have tried clearing my browser's cache and cookies specifically for Xfinity AND Pe
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Customer Service
Hello, @user_2284al thank you for reaching out over Xfinity Forums. Working from home myself, I definitely understand the importance of having your home network up and running. We ask that multiple posts for the same issue not be posted, and is a vio
Not informed of outage/incorrectly informed
Like others on here, I have either not been informed or been incorrectly informed of Xfinity’s “planned outages.” Also like others, I was correctly signed up to receive Xfinity text notifications, and was not informed of the outage. Again, also like many others I from home and have lost income becau
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Hello, @Mr_Mike! Thanks for reaching out to us on the Xfinity forums! We are glad to hear that your recent experience has been much improved! We would like to keep this rolling for you and keep an eye on that line bury for you! Can you please send us
A change for the better?
Don't mean to jinx this but ... Many, many years ago Xfinity (then just Comcast) provided very good support. Then in the last decade or so, maybe longer, it was basically a [Edited: "Language"]. Endless menus and long, long wait times. Has this all changed recently? Had an issue with the cable line
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A change for the better?
Don't mean to jinx this but ... Many, many years ago Xfinity (then just Comcast) provided very good support. Then in the last decade or so, maybe longer, it was basically a [Edited: "Language"]. Endless menus and long, long wait times. Has this all changed recently? Had an issue with the cable line
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Customer Service
It seems to happen to me at least once every recording of sports.. And if you research, you will see plenty of posts from other people saying the same thing. I suspect it is less likely with a shorter recording. All my sports recordings are at
DVR vs. cloud recordings
The recordings made on my X-1 box DVR are good, but recordings made in the cloud are bad, with choppy fast forward and glitches. Xfinity customer service assured me they had a back office tech direct ALL my recordings to the cable box DVR, but they didn’t. Is it possible to get all recordings on my
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Xfinity Mobile Scam
[Image Removal: "Personal information"] I am SO frustrated with xfinity mobile service. They are running a scam. Please see the screenshots below. 1st they offered me a free watch and said my bill won't go up. After receiving the watch my bill went up. In my recent bill, they charged an extra $250 o
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Customer Service
Hey @user_xnhg1w, Thank you for visiting our official Xfinity Forums Community support page. The inclusion of the Disney+/Hulu with Ads are for our new Xfinity 1 Gig Internet plans about a month or so ago. You would need to repackage into a new Xfini
Hulu/Disney+ Activation issues
No purple activation under “Xfinity.com/yoursubscriptions” or when I look at my subscriptions on the app I’ve tried logging in on multiple devices. I never received a Hulu activation email. It’s been a couple of days and I am still not able to activate Hulu/disney I’ve called customer service and us
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Hi there, @user_vz2rbi. Thanks for reaching out to us here on the Community Forum. It does sound like the problem is the devices in this scenario, not necessarily the connection. I am curious if you've updated those devices recently. Perhaps there is
Slow wireless download less than 50
Apple tablets(2)and apple phone get good wireless. Android tablets(2), android phone firesticks(2) get download speeds of less than 50. Xbox wired is good. All speed tests done within 2 feet of xfinity router. Even your Xbox TV box is slow like the firesticks. Tried reset of router.many times.have 1
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help with remote XR15
I have tried every possible code and every possible solution, but I am unable to have my XR15 remote adjust the volume on a recently-added Amazon Fire soundbar. The Soundbar is connected to the HDMI ARC output, the Xfinity Cable is connected to HDMI 2. The XFinity remote does channel change and othe
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X1
@user_810ep6 Thank you your post commending the tech on their recent visit. Another great spot to provide feedback on recent interactions is filling out our feedback form. It can link the feedback with your account and ensure the individuals are prop
Highly commendable
I commend service tech Mike [Edited: "Personal Information"] for assisting us in resolving a cable TV issue and replacing a TiVo Edge box, given to us by a friend, with a regular cable box when the TiVo would not let us watch regular TV channels. His work was very thorough on our two TVs and our rec
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Hello, @user_nnp9k5 thank you for reaching out over Xfinity Forums. I understand wanting to get your TV picture issues resolved, if you're still experiencing issues after the recent maintenance work in your area. Please let me know if you're still ex
Pixel disfiguration and signal disruption
Pixel disfiguration and signal disruption ever since they did work on the Internet and worked on the box outside an Indian Creek Drive please send technicians back to fix issue outside
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Greetings, @lwhdvm! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues signing in, but you have definitely come to the ri
XfinityJamesC
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18 hours ago
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Can't sign in
April 15 I can't sign in. Say internal server issue
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