Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (9.4K)
user_bgkinf Thank you for those details and for checking the iphone as well, that is exactly where my mind was going to see if it is specific to the fire stick. We have Rokus at home, but travel with the fire stick, so I haven't been able to test tha
Stream app not displaying local Boston Channels 4, 5, 10
The stream app has been inconsistent at best for the past year not showing local channels 4 WBZ, 5 WCVB, 10 NECN. I’ve had to consistently clear the cache, sign out and sign in and reinstall the app in order for these channels to show up. But today non of those actions results in the local channels
Question
Worst to Chaos
I am writing to formally dispute a series of unauthorized and unexplained billing increases on my account. I have been an Xfinity customer since 2023. Up until recently, my monthly automatic payment was stable and consistent at $25.90. Over the past three months, my billing has become entirely chaot
Question
•
Customer Service
Need help with MW4 beta code
I forgot to copy my code for the early access beta and when I tried to go back to grab the code, the link was no longer available. It wasn’t in my recent redeemed and I signed in and out of my account.
Question
•
Getting Started
Request to Waive $100 Technician Recovery Fee Due to Building Infrastructure Issue
I’d like to dispute a $100 Technician Recovery Fee from a recent technician visit. The technician determined that the issue was not caused by my Xfinity Gateway, customer-owned equipment, or in-home wiring. He explained that the issue appeared to be related to the building’s infrastructure/network c
Question
•
Your Home Network
Gigabit Diamond Member - In-App Test Flags "Fair" Coverage (No 4K/PS5 Support) - Store & Phone Reps Denying WiFi Boost Guarantee
Hi, I am writing this post hoping a corporate digital care specialist can help resolve a highly disappointing loop I've been stuck in with my account hardware. I am a long-term Diamond-tier customer on a premium Gigabit speed plan, using a rented XB8 Gateway. The gateway performs beautifully at the
Question
•
Your Home Network
Router connection to internet drops constantly
Internet connection has been dropping continuously for the last 10 days. Xfinity outage map showed an outage at my home but no where else in my area. Tried multiple recommendations to resolve the issue. Went to Verizon store last Monday and received a replacement shrink-wrapped (not in a box as expe
Question
•
Your Home Network
user_201bux Thanks for reaching out about the app not working after a recent network upgrade in the area. To confirm is it the Xfinity app, the Xfinity Stream app, or both having the issue?
App not working
App is not working across multiple platforms. In Scituate, Ma, they did a ‘network upgrade’ in the area and app has failed to work since. I have rebooted, signed out and back in - not working on Roku or apple products. please fix.
Question
Bill does not reflect recent promotion
I had talked to an agent to get the promotion before my yearly one expires. just got a bill for $95. Please let me talk to someone to get this resolved.
Question
•
Billing
user_7cq0uj Thanks for reaching out to us about your recent order for service, and concern with device shipping. I would be happy to review your order, and see the current status of device shipping for you! I'll need some personal account information
No Shipment Email
I ordered an internet plan last Tuesday and the confirmation email says that I will receive a separate email when equipment has been shipped. Still no email so far. How can I check when the equipment will arrive?
Question
We don't have a way to reset the ordering process on the site, I apologize. You may be able to get around this by clearing the cache and cookies in your browser, or accessing the site in incognito mode.We can't guarantee that the promotion would say
Unable to verify identity when adding included Xfinity Mobile line
I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but
Question
Major Ongoing Issues With 2.5 Gbps Symmetrical FTTH EPON Service — Requesting ONU/Optical Line Investigation
Hi Board, I am writing because I really need some help getting an ongoing issue with our XFINITY FTTH service properly investigated and escalated. I want to make it clear from the beginning that I genuinely love this service and do not want to leave XFINITY. When our connection works properly, it is
Question
•
Your Home Network
Thanks for your reply. I received my SSN card about a week ago, so I believe the SSN was issued very recently. Could that be the reason the identity verification is failing? If so, do you know approximately how long it usually takes before a newly is
Unable to verify identity when adding included Xfinity Mobile line
I’m an Xfinity Internet customer and my plan includes one free Xfinity Mobile line. When I try to add the line, the website says “Unable to verify your identity” after I enter my SSN and date of birth. Both are correct, and my SSN was issued very recently. I already tried chat and text support, but
Question
XB10 Gateway and MoCA Setup
Xfinity Details: Download: 2GB Upload: Up to 250MB Gateway: XB10 I recently setup MoCA in my home and have some questions in reference to the network diagram: The Xfinity TAP line (from the road) connects to a POE filter (attached: POE-Filter-Xfinity-TAP). This POE filter was installed by Xfinity an
Question
•
Your Home Network
@DreamSayerZ Per Samsung, the visual voicemail app is pre-installed onto the phone and per other posts, it has worked just fine with every other carrier beside for Xfinity.
Visual Voicemail on s26 Ultra
I swapped from an iphone 15 pro max with Verizon to a S26 Ultra with Xfinity. Since then, my visual voicemail has not worked and its causing me to miss important information from doctors. I have called support 3 different times, called samsung, been on the phone for over 4 hours. Nobody has an answe
Question
user_es353w Thanks for reaching out about your recent experience trying to get your services restored. That certainly isn't a pleasant experience you have been having, and we certainly want to get services restored as quickly as possible. We would be
Abysmal Customer Service
On Thursday, August 20th, I called Xfinity to inform them my Internet was out. After dealing with the frustrating AI and prolonged wait times, I finally was set up for an appointment at 8AM on Friday, August 21st. The technician came but regretted to inform me the issue was outside my property and a
Question
Hello user_tv2ypr, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to assist you. Have you rebooted your modem recently? Have we had any maintenance done in your area recently to yo
wifi speed has slowed down for no reason
Hello my wifi Speed has been around 865 on avg for the last year as we are on an 1100 gbps plan but as of today it has dipped to 30 gbps which has never happened before .
Question
@user_ywwuy5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some concerns with your service being disrupted recently. We know how important working service is and would like to get a better un
Consistent outages - not good enough
What is happening? I have had many years of great service by Xfinity but in the last 2 weeks I have had so many outages. - it started with a local area outage (possibly due to weather) - since then, I have had over 10 router restarts and lost connections - followed by another local area outage today
Question
incentives
Seeing a lot of these posts, but I also was promised an incentive ($200 visa gift card) that I have never received. Mostly making this post so I can DM.
Question
•
Customer Service
@XfinityBenny I am happy Xfinity read my post, but that response and that link does not help. I found that article before making my original post, while googling this seemingly intractable problem. Did you read step 1 and compare to my post?&n
Peacock Premium perk redeem from email not working
Hello, Twice recently, including today, I've received an email that states "Peacock is already yours. Claim it now at no extra cost. As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost." I am a platinum member (shows that when I log in to xfinity.com). I
Question
Hey there, donsig! We appreciate you taking the time to post on our XFINITY Community forum with your recent experience regarding your service issue and appointment concerns. Our team is here to ensure all your issues are fully addressed and resolved
XfinityNatalie
commented
19 hours ago
to the conversation:
0
0
Xfinity problems
1- Local Xfinity store cannot fix anything to solve except a technician. 2- To get a technician, you will have to wait for 6-8 DAYS to get it fixed. 3- Meanwhile, you still have to pay the bill. I am still waiting for the appointment in day 6. Maybe tomorrow......
Question