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Recent Internet outage troubleshooting
I had an internet outage earlier this morning however, I am not sure if it was due to xfinity services or my personal equipment (I currently use a Ubiquiti UCI modem). I would like to pinpoint the cause. I am looking for the outage history for my address. Thanks
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Customer Service
I want to dispute a service charge
I am writing to formally dispute the $100 service charge applied to my account for the recent technician visit. I believe this charge is unjustified based on the circumstances of my installation. When I signed up for service, I was explicitly informed by Xfinity that my residence was already "pre-wi
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Billing
user_n97nl8 Thank you so much for reaching out for help with your recent installation. We would be more than happy to help look into the placement for you. Could you please provide an image so we can get a better idea of the work needed? As for the i
Incorrect box installation, 3 foot of wire exposed
Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves
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The recent update from Roku cause all 6 of our Rokus to not work with xfinity stream, but works on other apps. We spent 2 hours online with Roku and jumped through all of the hoops and they said it is very likely an xfinity issue. The upgrade
Xfinity app on roku will not function
Despite following all instructions to fix this problem, the xfinity app does not function on 2 of our 3 ROKU units. My internet signal is excellent, one of the problem tv's is hardwired to the xfinity modem. I can get much of what I want on FUBO and am about to get rid of xfinity tv, as it is too ex
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Hello user_9tqdp3! I'm sorry to hear about the recent passing in your family, and if you're currently experiencing something similar, we'd love to help. To get started, please send us a direct chat message with your full name, the name listed on the
Device confirmed unlocked/paid-off in-store, still carrier-locked on activation — original owner passed away, backend ticket open
An Xfinity retail store confirmed via IMEI lookup that the device is unlocked, fully paid off, and not reported lost/stolen/fraudulent. However, I cannot activate an eSIM from any other carrier — I’ve tried Mint Mobile, T-Mobile, and Google Fi, and all three fail with a “locked to carrier” error nam
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user_r9plor That is a great question. Thank you for reaching out for help with the increase on your recent bill. I know anytime a bill is not what I expect, I start looking more into it, so thank you for stopping in for help. To start, we do offer a
Billing
Why is my bill so high this month? Also how can I lower it. I believe its only for the internet. Let me know that ks
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Good day user_7owq9c, and thank you for dropping by our community for help! I know how important it is to make sure you have the most updated equipment at all times, so I'm sorry to hear about the recent mix up with receiving your same model of modem
Equipment Retun Label
I am requesting assistance with an issue that has still not been resolved despite multiple attempts to get help. I was informed that I would be receiving a brand-new modem, but when the package arrived, it was the exact same model that I already have. To make matters worse, the replacement modem wou
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Good day user_5c7k08 👋 Thank you for joining our community! I know price increases are never anything we want to see, especially when they come out of nowhere. We never want price increases to come unexpectedly, which is why we always include the en
pricing increase insane
i would like to have a chat with a live person who work in this company to understand the reason of the increase of my bill in almost the double.
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cam1229 Thanks for reaching out! It sounds like the Peacock Premium offer through the Xfinity Membership program has become unlinked from your account. Did you happen to move recently, or did you have an account ownership change at all?
I'm a Diamond member previously using the Peacock benefit for years. But now my premium access seems to have gone away. Can someone help?
Hello. I've been on Diamond status for some years now, and have had the Peacock Premium benefit active for at least a few years. However, as of yesterday, this no longer seems to be the case. I can see on my rewards account that I can claim my Peacock benefit again; however, I don't know if this wou
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Scam?
I received this email and I’m wondering if it’s a scam. Can you tell me? MyXfinity® We informed you last week of significant changes to our Privacy Policy, Security Policy, and Terms of Service. Older Comcast/Xfinity Mail platform versions will be retired on July 16, 2026, as part of these changes.
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Customer srvice
Just wanted you to know about recent service I had. Yesterday I spoke to Trisha with support she was great. She set up a technician to come to house. He just left and problem solved. Don't know if you change things at xfinity. Iam very happy with my recent experience. Thank you so much. Wonderful se
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Customer Service
I am in the same situation and from I have been reading this is a problem that cannot be solved on my end and has been a problem for 2 years and still has not been addressed. I will try the DM but previous posts have said that it is sometimes not pro
Trouble activating Peacock Premium subscription.
I am trying to activate Peacock Premium subscription that was included in my plan. However when I tried activating it from my plan but I got a message - "Your Xfinity account is already linked to another Peacock account". Searching this forum I found others with the same problem but they have been r
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Good evening user_uiybm0, and thank you for joining us in our community. First and foremost I'm so sorry to hear about your recent loss, and you have my deepest condolences. At a time like this, the last thing we want is to create an inconvenience or
How do i speak to an agent
All I get are endless circular options with both the chat and phone agent. I was lied to about the cost of the service I was offered and over charged. What's more, the agent who lied and signed me up for the service signed me up for it, then he transferred me to his buddy, who asked me to go through
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Hey there, Anslepuss3! Thanks for bringing this issue to our attention. This is never the experience we wish for you. You have reached the right team to help you get your cable service back up and running soon. We will look further into your recent a
Complaint
I have no idea why I ever thought to switch to Xfinity/ Comcast. I had AT&T never had a problem. I switched over three weeks later I’m still waiting For the cable that goes all the way across the back of my trees and to many neighbors to be installed. They showed up left all the cables thrown on the
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I've been hacked
My phone lines has been hacked and they have gotten into my cash app and chime and empty my bank account. I still haven't gotten a resolution since this happened yesterday 7/11/26. I stayed on the phone using my sister's phone with Xfinity constantly transferring me to different departments all day
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Customer Service
Good afternoon @user_rew6bl, and thank you for reaching out on our Community Forums regarding your concerns about your recent plan change. We appreciate you bringing this to our attention. I see that you mentioned the monthly cost is higher t
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Wrong Information
I have been having issues for weeks. I upgraded my plan, was told it would cost 1.00 more than what I currently paid. False-it costs 15$ more, and did not come with the extenders. Every time I try to chat or call, customer service cannot help. [Edited: All Caps]
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