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Sudden increase in data usage and sales pitch for unlimited service
Starting in June we started receiving over-use charges and have sought to understand where these are originating. I checked my modem (not XFinity) and do not see high usage by any device in the logs and the total usage comes nowhere near the stated amount shown by XFinity logging. Called technical s
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Billing
@Again also I noticed earlier today after other replies from today that I did check the conversation message and did see that there was a response in the conversation. I think I thought that there was no reply because I never noticed any notificatio
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings. I checked that my email storage is at 43%, I havent
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FYI this problem is almost fixed. All it took was disabling the wifi on the gateway and putting in my own wireless access point. The devices that were getting approximately 10 mbps are now getting close to 300 mbps, proving that when the tech told me
Who do I can l contact about bad techs?
I'm having an issue with my Wi-Fi reaching to certain places in my house. Your Xfinity assistant techs said they can't solve it and sent a tech out. The tech who was just here came in, stood next to the modem, did a speed test, and declared the problem non-existent. He refused to go to the areas of
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Phishing from @outlook.com
I am receiving several phishing emails from @outlook.com. to my @comcast.net email address. I think they found a formula that works for them, just a .png attachment and " Confirmation Completed for Your Recent Order" . Opening the attachment and they get you. I would like to report them to Microsoft
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@user_bs8m4r Thanks for reaching back out. Generally, your existing Xfinity On Demand purchases and Cloud DVR recordings sync automatically to your new X1 box as soon as it is fully activated. Digital purchases are tied directly to your Comcast accou
Purchases
We had a new box installed and lost our purchases. Can you link them to our new box please?
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Hi there, @user_8ln10k! Thanks for reaching out about your recent plan change. We are glad to look further into this with you. When you place an order, we send a link to you so you can review and approve the changes. It outlines the cost, how long th
Scam artists
Recently had a technical problem and contacted support and the agent said they where upgrading me to 1gig for $60 a month did not realise that I was going from a 5yr plan to a 1yr plan and the monthly cost was $70 contacted support tonight and got no help and was offered plans that are worse than th
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FTTH construction in Westborough — when will it be available?
Hey, I’m in Westborough in South San Francisco and noticed Comcast has been doing a bunch of construction around my house recently. I can’t find any information about when my address will actually be able to get the service. Does anyone from Xfinity know what the status is for this build, or when th
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Customer Service
Greetings, user_svo0s5! We appreciate you reaching out on our XFINITY Community forum with your recent order issue. This is certainly not the experience we want for you. Our goal is to make every self-service interaction as smooth and hassle-free as
Incorrect service address on review order page
Hey I am moving and trying put in for an order for an internet plan. The problem is in the order review it shows the service address as an incorrect one at a location I will not be at. I have been unable to change this address at any point during the order process. I will not put in this order until
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CBE Debt Collection. I'm being dunned but I thought I was in good standing with Comcast.
Hi. I'm being contacted by CBE debt collection for a past due Comcast internet debt but I thought I was in good standing. I lived in Vancouver WA and then moved to Houston in May 2025 but I continued my Comcast service when I moved. Can you help me with this? I posted my recent addresses in the DM s
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Billing
free phone line for 1 year offer
October 18, 2026 COMCAST ATTN: Legal Department / Arbitration 1701 John F. Kennedy Boulevard Philadelphia, PA 19103-2838 Account Number [Edited: "Personal Information”] Account Holder : SUBJECT: Failure to Honor "1 Year Free Mobile Line" Promotion Dear Xfinity Team, It saddens me to write this lette
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Billing
user_fzu98c Hello! Thanks for creating the post and reaching out to us for help with making / receiving calls. I'm sorry that the call is going straight to voicemail. I know it's frustrating when you are unable to make calls. I would love to help and
Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.
Comcast (Xfinity) VoIP landline. When you call an AT&T Samsung Galaxy S23+ it doesn't ring and goes directly to voicemail.
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user_v70vc0 Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry you've had to keep dealing with this. I would feel frustrated too if I kept seeing charges after canceling and was repeatedly told they would stop. I'd b
Phone bill
I canceled my account with Xfinity in AUGUST, why am I still getting billed? And why doesn't the app conveniently not let me take my card out of autopay? I have called countless times and am transferred to so many people that say I will not get charged but I keep getting charged and told that it wil
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When searching this issue on Google, the following summary comes up... "On the Xfinity Community Forums, users agree that automated emails from external websites frequently get blocked or dropped before hitting @comcast.net inboxes. [1] C
I am not getting password reset emails from external vendors.
This has been going on for the last few months. When I do password resets or try to establish new accounts with my comcast email address, the email messages do not come through. I have tried other browsers and looking in on the Yahoo app but the emails never come through. If I use any other email ad
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Over Charged by Xfinity
I moved recently. I called Xfinity in August and said I would be moving, they said to keep the modem until i've moved and then re-establish service. I came into the Xfinity store on 223rd in Gresham Oregon on Sept. 28 and exchanged my modem for a new one, and to turn on my internet. I signed up for
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Customer Service
Hello @user_jjtc7q, and thank you for sharing these details on our Community Forum. I understand how frustrating it would be for your DVR to record a blacked-out broadcast instead of an available Altitude feed. Based on your description, the concern
X1 DVR records blacked-out Avalanche broadcast instead of available Altitude broadcast
I'm experiencing an extremely frustrating issue with X1 DVR recordings of Colorado Avalanche games. I subscribe to Altitude Sports specifically so I can watch the Avalanche in Colorado. When an Avalanche game is simultaneously carried on Altitude and a national network, the national broadcast may be
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Fire Stick no longer support Stream? Error message
I’m having the current Fire TV location-services issue with Xfinity Stream. I have an Amazon Fire TV Stick 4K (1st Gen), Fire OS 6.7.1.1. The Xfinity Stream app worked on this same device/account/network previously, but suddenly began giving the “To play video, we’ll need to know where you are” erro
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Xfinity Stream Website
STILL NOT FIXED SINCE AUGUST 26TH!!! WOW. YOUTUBE TV MIGHT GAIN A TON OF NEW CUSTOMERS. I'M NOW BOXLESS AND ONLY STREAMING XFINITY NOW VIA PC, TABLET AND PHONE. i GUESS COMCAST DOESN'T CARE ABOUT LOSING MANY MORE CUSTOMERS. AUGUST
Unable to Forward While Recording
I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA. I have tried deleting and reinstalling the app, as well as, hard restarting the TV. I see that others with different TV bra
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Hello user_xn7fyy thanks so much for taking the time to reach out here on our Xfinity Forums! We are always open to customer feedback, and our recent changes to issuing refunds reflect this. Checks are only issued as a last resort, as they can take t
i would like my refund issued as a check
i don't want a card. i don't want to go 100 rounds with a chatbot and i don't know how to talk to a human at xfinity to get a physical check sent to me. thanks
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Hi there @user_yhzt3y, thanks for taking the time to reach out! Please keep in mind that once the payment successfully posts, restoration can take anywhere from a few minutes up to 48–72 hours depending on how it was processed. Did you receive
Paying wifi bill
I paid my wifi bill already and it’s saying i didn’t. i need my wifi turned back on
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Hey there user_j0beng. I appreciate you coming to our community with your recent experience, and as someone who's also going to school completely online, I know exactly how frustrating it is to be without the internet when I need it most. We never ev
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Why is it that Xfinity is one of the largest companies, charge a fortune for service but for the third time internet is out? Got college student needing to be online for class, work to turn in and a test. All anyone is given is like $5.00 credit for the inconvenience. How about they contact the prof
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