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Separate, maybe related, problem: Under Your redeemed benefits it is now empty - showing: You haven't claimed any benefits yet. When you do, the most recent will appear here.
Bookshelf code invalid through rewards
I Received an Xfinity reward for $10 off of the bookshelf and it says it’s a bad invitation. I use the straight link that is in the rewards to connect me to the bookshelf and I pace the code exactly as it is given with no extra characters or spaces, and it says invalid invitation in red this is not
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Can't get an internet plan because of trouble verifying identity.
I have been stuck on this page where I have to put my birthday to verify my identity. Every time I put my birthday the website says it couldn't verify it, and gives me this message "We're having trouble verifying your identity" I read on some other posts here that I should direct message support, bu
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Customer Service
Every Thursday i log on to redeem benefits. Today I redeemed to but when I went back later to use one(the Amazon one) my redeemed benefits are all gone and this is what it states: You haven't claimed any benefits yet. When you do, the most recent wi
Where did my benefits go?
I redeemed two benefits today and more in weeks past but when I go to my membership page it shows I have never redeemed a benefit. Why is that and can someone please retrieve them back for me?
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Hey there BrandonF30 👋 Symmetrical speed coming to your area is super exciting, so I'm glad that's been the case for your area recently! Above all we want you to be able to take advantage of that increased upload speed fully, so if that hasn't come
FDX and XB10 still receiving 100Mbps upload
I have had Full Duplex at my address for a little over a week, and I also have the XB10 Gateway. I got an email last week stating able to get symmetrical speeds if I upgraded my gateway. So I did that, and I am still getting 1000Mbps/100Mbps. I have called so many times, and the overseas reps don't
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Executive Escalation Requested — $1,100 Xfinity Mobile Trade-In Credits Missing for Over One Year
I am requesting an escalation regarding an unresolved Xfinity Mobile trade-in credit issue that has now been ongoing for approximately one year. I upgraded to a Samsung Galaxy Z Fold 7 in July 2025 and returned my previous iPhone using the USPS return label provided for the Xfinity/Assurant trade-in
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Billing
Consistent DOCSIS internet interruptions occurring daily
Customer Equipment NETGEAR Nighthawk CAX30 cable modem/routerFirmware: v2.2.4.2Xfinity 1 Gbps Internet planModem/router normally located upstairsSeveral devices are hardwired by Ethernet; Wi-Fi coverage is strong throughout the home Primary Problem Internet service has been experiencing recurring br
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Your Home Network
Hey @user_3o6qt2 I'm so sorry to hear that your service was affected during the recent visit. This is not the experience we want for you. Has your service been restored or do you currently have an appointment set up?
Xfinity Tech Disconnected our service while connecting neighbors service
My neighbors got their Internet set up today and in the process disconnected my service. Pretty annoying.
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Good evening user_zc6eqn. I appreciate you coming to our community for help, but even more so for the time you've taken to lay out the detailed timeline of your concerns. I know storms have been impacting a lot of areas around the country recently, b
Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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Is this incompetence or frustration-by-design
I am writing to document Xfinity’s abhorrent customer service and customer communications in connection with recent outages. A summary of the events is below. July 3rd Outage Power went out July 3rd in the early afternoon. That same day, Xfinity sent a text message saying service would be restored b
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Customer Service
Customer Service
My account was cancelled without my authorization on August 5, 2026. I spent 2 hours on the phone getting a new account set up, then another hour with a separate rep getting the gateway's MAC address added to the new account. I then opened a billing dispute because I was being charged for the Aug–Se
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Billing
Thanks for meeting us here in our community about the trouble with setting your series recording, @user_ax513m. You've reached the right place for help. Can you tell me if this is a new issue? Meaning you've been able to set the recordin
recording on my DVR.
I can record single episodes but not the series. I have plenty of space to record the series, but it won't do it. I have to record each episode separately
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@Lkpolo I appreciate your efforts. I do not have Apple Care. I'm on an old iMac desktop. I do not have an iPhone or an iPad (and I never will). My devices are Samsung androids. What is happening is not new ... there are many posts on Apple fo
Adding Comcast Email to Mac Mail
I've seen an older, very long thread about this issue, and apparently it's still an issue. I've been using Mac Mail for Comcast emails for years without any problems. This worked fine on an older iMac. Now I'm trying to set up my Comcast email on a newer iMac, and I can't. It's not recognizing my em
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v58
I have a Tivo with a CableCARD that was working perfectly fine for many years until recently. I sent it out for repair. The hard drive needed replacement, and no data recovery was possible. I think this necessitated re-pairing the CableCARD with my Comcast cable service. Or possibly re-pairing would
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Customer Service
@user_z6g0wh Our apologies for the recent frustrating experience getting your service restored. My team can take a look at the situation and provide some solutions. If you could please send me a DM with your first and last name along with your full-s
where is my service tech?
[Edited; "Inflammatory"]. I spent an hour on hold to talk to an agent. Se said the tech would be out at 10:00 pm. Got up this morning and no service. Tech did not show. Tried calling. The AI will not let me speak to a human. Your customer service is beyond horrible. My frustration with your system m
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FTTP/EPON ONT has POWER but no PON/ONLINE after outage - need Advanced Repair / provisioning check
I have Xfinity FTTP/EPON service with a separate Xfinity fiber ONT feeding an XB8 gateway. The ONT currently has POWER only. PON and ONLINE are both dark. Before the most recent power cycle, the ONT had POWER, PON and ONLINE all green. After the outage/power cycle it has failed to reacquire PON/ONLI
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Your Home Network
Good day user_tyq8wk 👋 I hope your recent move out of the country went as smoothly as possible for as big an undertaking as that sounds! More than anything we appreciate any amount of time you've spent with us, so we definitely want to make sure you
I closed my account and moved to India but still Xfinity mobile bill is getting
I closed my Xfinity mobile bill for the account phone number [Edited: "Personal Information"] last month on June 20th 2026 and moved to India. I see a bill for $33.90 which is hitting my credit card ending in 3253. Could you please look into that and refund the exact amount and close my xfinity mobi
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We truly wish we had promotional offers closer to your previous promotional pricing @edwardl1. When you have a moment, could you please respond to my most recent Direct Message? We'd still like to make sure your feedback about that experience is accu
complaints
Online chat agent named [Edited: Personal Information] was being very deceptive with an offer they presented me with. This is what they originally said: Agent (10:44 am): You will receive the same 300 Mbps Internet speed with unlimited data, and your bill will be $40/month, including all discounts (
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user_hlwacr That is correct; we do not have access to that information. While it may be available to the site engineers, it is considered private information, and we have a responsibility to protect customer data; it is not accessible at my level. As
Cancel Xfinity
Greetings, I am leaving Georgia, and I want to cancel my Xfinity subscription at the end of the current billing period. I have removed all autopay and billing information already, and I possess no Xfinity equipment (personal cable modem). Please confirm there will be no further attempt to bill me fo
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Happy Tuesday user_uhql8g, and thanks for dropping by the community to share the issues you've been having with your internet recently. I'm happy to hear you were able to take advantage of the Xfinity Assistant for help identifying there may be a sig
Request for technician appointment after confirmed signal issue
Hello, I am requesting assistance coordinating a technician visit for an unresolved Internet service issue. I subscribe to a 500 Mbps plan. Before exchanging my gateway last week, my connection generally tested between 600 and 700 Mbps, but service was dropping across all devices for approximately 1
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Hello @user_u8ea24, and thank you for posting such a great question on our Xfinity Community Forums! I can understand why that would be confusing if the payment information you're viewing doesn't appear current, especially if you haven't updated it
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Credit card update
ICI owe no balance, but I’m looking at the credit card number and that credit card is not been good for at least two months. How are you getting your money
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