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Account never closed after confirmed cancellation (Nov 17 email), refund requested
I moved out of my previous home and stopped using the service. I contacted Xfinity about ending my internet service, and I did not use the service at all during November. I explicitly requested cancellation in November, and I received a confirmation email from the Xfinity team on November 17, 2025 a
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Billing
@XfinityDemetrise It's been like this since installation. I just didn't pay attention to upload speed until recently.
MT8733 upstream stuck at ~6 Mbps, same as an old thread
I'm hitting the exact same problem as this thread: https://forums.xfinity.com/conversations/your-home-network/upstream-only-6mbps-with-motorola-mt8733-provisioning-problems-12gig-service-plan/6620501312df8b16cf69f155 Motorola MT8733, plan 1000/100. Download is fine (~650 Mbps), but upload is stuck a
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URGENT: Fraudulent Billing & Refusal to Cancel Service (FCC Complaint Pending)
To whom it may concern, I am posting here as a last resort before filing a formal regulatory complaint with the FCC and the Washington State Attorney General. I have been a loyal Xfinity Platinum customer since 2020, but I am absolutely appalled by the deceptive and predatory business practices I ha
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Customer Service
Good evening user_89oaym thank you so much for reaching out here via our Xfinity Forums and letting us know about your recent experience. We'd love to do all that we can to assist. Please send a direct message by clicking the chat icon in the
XFINITY Support Offered a New Plan and Refuses to Apply It
My bill was raised to absurd amounts after the promotional deal that was supposed to be price locked for five years expired after a year. XFINITY Support after persistently contacting them applied a new offer of $185/month and it would include 2000mbps and 185+ local channels (top TV plan) They said
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@user_ahxx8p thank you for the update that you received the text communication this morning, with that being so recent the broadband label page might not have had time to be updated. When working with customer who've had the equipment upgrades, once
Upload speed still capped at 40mbps after "Enhanced" Network service
Hello, I see that my area has just completed the enhanced network service but I am still only seeing an upload speed capped at 40mbps. How do I get the upgraded speeds. I have replaced my older modem with the newest, lastet unit. Thank you
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Billed $55/month on a $50/month rate - representative confirmed the error in chat, then the chat closed with it unresolved
I'm posting here because I've now had two billing issues on this account and the chat channel hasn't resolved either one. I'd like an Official Employee to take a look. First issue: Xfinity dispatched a technician to my home. I was told beforehand that the visit would be free of charge. I was then bi
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Billing
Requesting Status Update on Open ECM Ticket
Hello. I am writing to get help from a corporate Digital Care agent regarding an open ECM ticket. A recent service order was incorrectly cancelled, and front-line customer service is refusing to return my account to my prior service level and billing rate. I was offered an alternative price but told
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Billing
Hello, @user_330tb2 thank you for reaching out over Xfinity Forums. I understand the frustration when you're not able to get a promotion pricing that was previously discussed, I've been in your shoes before and agree it's not fun having to spend addi
WOULD NOT FOLLOW THROUGH WITH AGREED PLAN
I am extremely frustrated with Xfinity Customer service. I have screen shots of an agreed upon plan for my account. The chat logged out while I was trying to fill out the paperwork and I had to start over with s second rep. This rep ALSO told me they could do the same plan and started the process. T
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Billing error - essentials
I’m posting on behalf of my mother, an Xfinity customer (account ending in 4308), regarding a billing error. On 7/8/2026, a rep in the Account Terminations department processed a live switch to Internet Essentials under order #1002125454722092, confirming a rate of $130/month with her existing cable
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Billing
These posts echo my own struggles. Up until recently my Xfinity email worked flawlessly on third part apps such as Apple Mail, amd MS Outlook. Recently that all changed. I recently several hours working through AI to help resolve the iss
lost all comcast email access on outlook and apple. Says the imap.comcast.net server keeps dropping
Lost comcast email (2 accounts) access on iphone and Windows 365 outlook. On both phone and computer I get either "password incorrect" popup on ipthone or Internet Mail popup window in Outlook that will not go away, or says it cannot reach the imap.comcast.net server. Have deleted and attempted to a
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Good afternoon @user_lmy2qw, and thank you for reaching out on our Forums regarding your recent rate increase. We appreciate the opportunity to help. Based on what you've described, it sounds like a promotional discount may have expired. You
Crazy price hikes and won't offer existing customers the offers advertised online
Xfinity has doubled my price without notice and won't offer the plans advertised online. so as a so called "platinum" member I am expected to pay double for the same internet speed. Which providers can I move to..suggestions? Im just tired of Xfinity doing this regularly and would prefer a different
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Subject: Lost in Transit - Order Cancellation and Refund Request
Hello, I am contacting you to cancel my recent Xfinity Mobile phone order and ensure my account is not billed. The package has been stuck in transit in Norcross, GA for 8 days now and is clearly lost. As the shipper, Xfinity must file the official lost package claim with the carrier. Please process
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Devices
@user_furmnb I cannot find my original post. I use the search feature with my username, but it shows zero results To find all of your posts, click on your avatar in the upper right and then on View Profile; scroll down to see your posts. Alternat
How do I stop getting notifications from community mailer?
I keep getting community mailers from one question that I submitted. These are a nuisance and I get multiple messages every day from other people that are commenting. How can this be stopped. I do not want to stop other communications I get from Xfinity/Comcast
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chesterusob Hi there! We understand why the repeated drop from about 90 MiB/s to 15 MiB/s would look like SFTP-specific throttling, especially when speed tests and other traffic remain normal. Xfinity’s current network management policy s
sftp traffic throttling
My side-job involves a large amount of sftp traffic. Xfinity is throttling my sftp download speeds. The host that i am downloading from is in a datacenter, so it is not an issue with their network. I can get combined sftp speeds of up to 90 MiB/s for short periods of time, then it drops to a combine
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Good evening @user_qugtwv, and thank you for reaching out on our Community Forums regarding your Peacock Premium activation concerns. We appreciate you bringing this to our attention. First, I'd like to thank you for being a loyal Platinum Re
Trying to Activate Peacock Premium
Hello, I am a platinum member who has a Peacock Premium benefit. I have been trying to activate this account on and off for the last several months. Whenever I try, the following occurs: 1. I am directed to https://www.xfinity.com/yoursubscriptions to 'activate my peacock premium account,' but peaco
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What is going on? WHY am I getting a string of posts by a stranger from 5 months ago? I'm not shelbyjean107 and I don't have any Apple devices. This is tangled up
My Comcast email account stopped working
My mail.comcast.net says the server is not responding
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Good day user_m0zlju, and thanks for connecting with us in our community for help! I'm sorry to hear about the recent passing you experienced, and you have my condolences. You are correct in that this is a bit of a unique situation you're needing to
If a human being doesn't contact me within 24 hours, I will switch to another provider
Comcast called today and informed me that the employee discount I was receiving for the past year is expiring now. I was expecting this since my husband was a Data Analyst at Comcast and he died a year ago. The problem is, the person who contacted me could not assist me with the transition. She gave
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Thank you for taking the time to share your experience, @user_wxc3u2 . I can completely understand why you're frustrated. I know it can be upsetting to see your monthly bill increase from $59 to $104, especially when it wasn't clear that a promotiona
XfinityRichard
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Xfinity is really terrible, surprise charges, bad bad bad customer service
My bill increased from $59 to $104 a month with no explanation. Apparently I had been part of a year long promotion that ended - but I had Xfinity for 3 years… so not sure how it took 3 years for a year long promotion to end… but anyways, when I saw the charge for 104 I bounced it. Then it increased
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