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It is enabled. I have access to the admin panel, the homepage suddenly lost the subpages recently.
Missing subpages in xfinity admin panel
Randomly between yesterday and today, the Gateway page of Xfinity admin panel no longer shows the dropdown to access other subpages. Tried navigating via direct url but that does not work either. Other pages like Connected Devices and Troubleshooting have their subpage dropdowns working, only the Ga
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Lost Smaller tv box
I had two tv boxes, the main one in the living room, and a smaller one in the bedroom. I need to now return the smaller tv box, (had it for 6 years) but was lost in a recent garage clean out. what should I do if I still have the bigger TV box, but not the smaller one?
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Customer Service
I know that (if the Xfinity website allows my most recent password) I can receive email, not sure about sending. Will test.OK, just tried to logon with a password that I just reset in the past hour, and the website says it’s wrong. I’ll change
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
Question
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new p
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Sign-In and Account Management
@XfinityAmira Hi Amira, I am having the same issue. My company emails are being blocked at the system level recently. How do I fix that?
blocked email
My work email address [Edited: "Personal Information"] is blocked from my xfinity address at my home. I sent my work email via my Gmail account and forwarded from the Gmail account to the home xfinity account and the email went through. Why can't I send the work email directly to my xfinity home acc
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Hi @user_2nw8wr thank you for visiting Xfinity Forums for help with your refund. Was this due to an overpayment or recent plan change? If so, then that will stay in your account as a credit to your next statement. If you recently disconnected your a
refund due
Account [Edit: Personal Information] I am due a refund of $61.14. I would like that to be refunded to the account on file OR a paper check. I do not want a prepaid card of any kind. Please reply to this email with what is going to be sent. Thank you. [Edit: Personal Information]
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Problems regarding WiFi network management in the app and the vpn provided through Xfinity
So I recently had to reactivate my service because I neglected to make sure my card was unlocked come the due date…..my bad…. I activated the gateway and pro extender with no problem and my WiFi works now… great…. However now managing my WiFi is no longer an option in the app and it’s not on the web
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Customer Service
Formal Complaint - Unresolved Installation
I am writing to file a formal complaint regarding my recent experience with Xfinity service and support. We picked up our WiFi equipment on January 17. On January 20, we made several attempts to get assistance setting up the service. We spent nearly three hours trying to reach a representative by ph
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Customer Service
user_dwd5cx thank you for using the Xfinity Community Forums page to reach out. We can absolutely assist you with getting the name on your account updated. Congratulations on your recent marriage as well! Please send over a direct message with your f
name change
Can you please assist with helping to change my last name on my account after getting married.
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I have not seen any recent interruptions with my Xfinity/Comcast email. However, since I act as the "IT" guy for several friends that use Xfinity/Comcast email for personal use, my experience has been "Wait a few hours, reboot your PCs and see if you
Email Stopped Syncing
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incom
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user_z28fng Hello there! We appreciate you taking the time to share your recent experience with us over our Xfinity Forums. I can see how this would be a frustrating experience, especially with trying to move. I'd be happy to take a look into your ac
Horrible
Recently moved to Oak Ridge TN from Ohio. I had Spectrum WiFi there but it isn’t available in Oak Ridge. So, I called Xfinity. The technician came to the house to install. When he drilled a hole thru the floor, he cut a wire to one of my kitchen outlets. He apologized and said he would put in a dama
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Scam, bait and switch on a veteran
I am a Vietnam veteran living on social security with a plethora of health problems including prostate cancer, COPD and a heart condition. Customer support along with the low life that answered these complaints are completely aware of this. They have been contacted by my oncologist and my veteran se
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Customer Service
Hello @user_546187, thank you for consistently choosing Xfinity and for sharing your recent experience. For future reference, you can submit complaints by reaching out to our team or by filling out the SVP contact form. Our team can perform an accoun
xfinity support
Trying to get my bill lowered after being long standing customers for 25 years and i am very disappointed what happened to me. Initially I had done the online chat and received a rate I was satisfied with and that included keeping all services we currently have. In order to get the rate though the a
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Hey there user_8cnvkn 👋 I'm glad you've come to us with your recent findings, and you're in the best place for help! The fact that you're seeing those spikes and packet losses during peak hours certainly isn't too uncommon, but nonetheless we always
latency spikes during peak hour
Hello, Ever since I moved to our new construction home 2 yrs ago, I've been having latency spikes and packet losses every day during peak hours (4pm-10pm). I've been monitoring the latency for a few days and it seems like the pattern is very consistent, with little to no latency spike during the res
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I am so sorry for the confusion and concern regarding your recent bill! I know how frustrating it is to expect a discount and see a price increase instead @Derek_e50107. If you could send our team a direct message with your full name, the name liste
Received loyalty discount and bill increase
Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?
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Hi @user_6gj7u6, thank you for sharing those details about your recent experience. We know how alarming it can be when expectations are not set properly for billing. Our team would be happy to perform an account review and look into your Xfinity home
FILE A COMPLAINT
I spent nearly 3 hours on the phone with 2 different reps to see how to reduce my bill and possibly add a channel - Altitude to be exact. At the end of BOTH calls I was told that not only would I have that channel but my bill would be reduced. Well, just got my new statement. Not only did the amount
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I am writing to formally express my dissatisfaction with the handling of my recent mobile service offer. When I renewed my internet contract, I was presented with a promotional offer for mobile service. I accepted this offer in good faith
How do I make a complaint?
Multiple calls have not resolved my issue. My personal info is on an account that doesn’t belong to me. I just want it off! They won’t remove it. So frustrated!
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There are hundreds of posts with this issue. Apparently you can't even contact support by message on here anymore either. Seems the only way to do it is to call customer service and spam "0" to get a person.
Peacock offer for Diamond
Hello, I am Diamond and am trying to figure out how to get Peacock for free. It shows up as a perk on my rewards page but there is no clickable option. After reading the forums, I went to xfinity.com/activate-peacock and signed on. It said, “We’re sorry, your account isn’t eligible for this Peacock
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I have a similar problem, except that I never made any changes to my plan when my cablecard suddenly stopped working recently. Customer service by phone was unable to fix it, and they mentioned nothing about ending support for an existing card (wit
Cable Card Help
I changed my plan and my cable card is no longer paired. I understand there are some limited support for cable cards. My account still has info about my card but couldn't get it pair using Xfinity Cable Card Activation web page.
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Hey there user_k0apyk 👋 Congrats on your recent move, and thanks for coming back to our community for help with your account! While we're sad to see you leave the Xfinity family, we infinitely appreciate anytime you spent with us, so I want to ensur
XfinitySeth
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Xfinity stream purchased movies missing
We have moved and no longer use Xfinity. For a while we were able to access purchased content through the app. I just logged in again and now am showing no purchased content. Who can I speak to about restoring content.
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