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Hi, @MacLady. Our Customer Security Assurance team, CSA posts known security alerts and phishing scams here, https://spa.xfinity.com/alerts. The team provides the domain for each email address. The steps we provided above show how to send the informa
spam
Just received a spam message that I almost followed the link because it looked a real Xfinity message: Voice Message We Have A New Verification Update Notice✅ To noreply@mail.com Blind copy xxxxxxxxx@comcast.net Xfinity ® You have a new voice message You've receiving a 55 sec voicemail from [Edited:
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Repeated connection drops; millions of uncorrectable errors, out-of-spec power
I've been experiencing repeated internet drops the past few days and have been monitoring my modem's signal logs. Modem: Netgear CAX30 Setup: Single coax line direct from wall to modem, no splitter Most recent signal snapshot (restarted modem ~3 hrs prior): I've already verified my coax connection a
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Your Home Network
@XfinityMartyR Thank you at least for the response. It seems I am going to have to explain it yet another time. This is the problem. I have been viewing my membership site for about 10 days now. I see all sorts of other benefits that I could potenti
at my wit's end with Xfinity customer service
I've about had it with Xfinity. The instructions on how to DM Xfinity Support DO NOT WORK. I am a reasonably intelligent person who can read and understand instructions. I have been entirely unable, despite being signed in, to successfully follow their instruction on how to DM. Not that it matters.
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user_3v050m, Hi there! Thank you for taking the time to share this in such detail. I can hear how incredibly difficult and overwhelming this experience has been, and I want to acknowledge the real personal, professional, and medical impacts this pro
incompetent porting
To Xfinity Executive Leadership, I am writing to express my profound disgust and absolute outrage at the catastrophic failure of your company to perform a basic service: porting my long‑held Verizon phone number to Xfinity Mobile. What should have been a straightforward process instead became a mult
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incompetent porting
To Xfinity Executive Leadership, I am writing to express my profound disgust and absolute outrage at the catastrophic failure of your company to perform a basic service: porting my long‑held Verizon phone number to Xfinity Mobile. What should have been a straightforward process instead became a mult
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Customer Service
I believe this is the best board for these concerns. Just this morning I had to turn on my VPN on my Android phone to pull in my email. If there is a better board, please recommend it. Then do I need to copy/paste all my previous posts h
email will not load via mobile apps/outlook when on wifi - server error
I cannot get my comcast.net emails to load on my tablet/phone/outlook while connected to my home wifi. This has been happening for the last 3 days. I have uninstalled/reinstalled apps, confirmed IMAP settings are correct, and restarted my router. I am outside of Xfinity internet service area and con
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Hi there, @KJW1! Sorry to hear about the trouble. Have you attempted to update the app recently?
I have problems accessing my emails from the xfinity app
I used to able to open the xfinity app, touch the email blue button, and the emails appeared. It not longer works. I must ask the Assistant for a link to my emails. What is going on to require this work around?
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Accepted Solution
... Until recently, my Xfinity IP gave me the correct geolocation for my location. ... Apologies if I'm telling you things you already know, but: Comcast/Xfinity assigns your public IP address, but does not control where others think that IP is loc
IP Geolocation used to be correct...now it's showing me across the country
Hello, I am located in Northern California. Until recently, my Xfinity IP gave me the correct geolocation for my location. Then, I started seeing Google Searches, and other websites that automatically geolocate you, showing me in "Virginia." I initially thought it was just Google giving an error, bu
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Accepted Solution
IP Geolocation used to be correct...now it's showing me across the country
Hello, I am located in Northern California. Until recently, my Xfinity IP gave me the correct geolocation for my location. Then, I started seeing Google Searches, and other websites that automatically geolocate you, showing me in "Virginia." I initially thought it was just Google giving an error, bu
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Your Home Network
Hi @user_73lnwe , We completely understand how frustrating it can be to discover that channels are missing—we want you to have the best possible experience with NOWTV. To help you identify which channels should be included with your service, pl
tv channels in popular tv package
where can I find the channel listing for the 125 channels package
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Now TV Added Without My Consent - I have been charged $15 extra for since December, 2025 - I would like to cancel and get a refund
I noticed additional $15 in my automatically paid bill going back to December, 2025. I was lucky I noticed it. XFinity, without my consent or awareness, had added "Now TV" which I don't even know what it is, to my service. There seems to be a pattern here as I am not the first person to have this is
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Customer Service
Good morning @user_8hu7ya, and thanks for taking the time to post here today. We appreciate you replacing the cover on that pedestal after your recent storm. Are you having any service issues?
report storm damage
My community has all wires placed underground. In my front yard, the green cone cover came off in the storm last night. I replaced it but I don't know if the wires will need service.
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Debt collection
I have been helped by many agents telling me that they have updated xyz when it came to a bill that I got after canceling the service and returning the equipment and I have been trying to get that bill resolved for awhile now. When I cancelled the agent told me I would not get charged an early termi
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Billing
You should not be at risk for missing it as the diamond tier always qualifies for it. There have been some redemption issues recently, but worst case we can escalate it. Can you check https://www.xfinity.com/yoursubscriptions and let me know what it
Peacock Diamond member
Hello! I have a diamond rewards free peacock premium offer. My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!
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Thank you for taking the time to reach out to us @user_bwk319! I’m really sorry for how difficult your recent experience has been. Our team would love the opportunity to review our available options with you. Could you please send our team a di
5+ Year Loyal Customer: The "Downgrade Penalty" and Accessibility Failures
I have been a loyal Xfinity customer for over five years personally, and I grew up in a household that used your services long before that. Despite this loyalty, my recent experience with your customer support has been the worst I’ve encountered. I am currently facing a "downgrade penalty" where red
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5+ Year Loyal Customer: The "Downgrade Penalty" and Accessibility Failures
I have been a loyal Xfinity customer for over five years personally, and I grew up in a household that used your services long before that. Despite this loyalty, my recent experience with your customer support has been the worst I’ve encountered. I am currently facing a "downgrade penalty" where red
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Customer Service
For the past week, I have had the same issue described in the above posts regarding receiving my Comcast emails on my Apple devices. I have tried all the recommended troubleshooting to no avail. The only possible problem I can see according to the a
Apple device email clients not working with comcast.net accounts
I've noticed over the past several days or even weeks that I could no longer send emails from either of my comcast.net accounts using Apple Mail on Mac. I've also had sporadic connection issues on iPhones and iPads. Today, every single Apple device I own is unable to connect to either of my comcast.
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Thank you for taking the time to share these details, user_ri8q2l. I genuinely appreciate how clearly you’ve outlined your concerns. I understand how important reliable high‑speed Wi-Fi is for a home that relies primarily on wireless connection
Paying for 2 Gig Plan for 12 Months — XB7 Gateway Physically Incapable of Delivering Purchased Speed
Hello Xfinity Community and Support Team, I’m hoping to get some assistance resolving what I believe is a significant service delivery issue on my account. Here is my situation: I have been subscribed to Xfinity’s 2 Gigabit internet plan for approximately one year. The gateway equipment provided to
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Hey there, user_uzqspx! We appreciate you reaching out on our XFINITY Community forum regarding your recent recording issue with the TCM program. Have you had a chance to restart your TV box to see if the error message clears?
Can't record TCM
For many years we have been able to record movies on TCM. Today, for the first time, that option is not offered. Instead it says "channel subscription required" to record. Why has this changed and why can't I record a TCM program?
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I had this same problem in April 2024, tried everything to fix it (see prior 2024 posts), only solution was Comcast Technical Support giving me 24 month free Peacock Premium promo code. Now it's March 2026, just changed Comcast internet/phone plan (a
user_4ldf9v
commented
15 hours ago
to the conversation:
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account is already linked to another Peacock account
Anyone have a fix for this error after changing their plan? Other support threads show this issue goes back years with no fixes. I've already spent hours with useless support who told me I would be contacted within 48 hours, but days later it's still broken, and no one has contacted me.
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