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I am sorry to hear that you canceled the service due to your recent customer experience. If you do change your mind, we are here to help you out,
Denied service due to past tenant debt
I picked up my modem Friday and installed it that very day. It worked perfectly all weekend until Monday night, it went out. It takes 10 calls to different numbers to even get a real person on the phone, all of which are only "technical support" and cannot help with the issue. You are then given the
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Recent Comcast to Yahoo.mail transition.
I recently had my comcast email account transitioned to Yahoo mail. While it looks like it generally transitioned successfully, I am concerned about the email attachments that are >25MB that supposedly were put in a "special folder" during the transition for download/deletion during the 30 days post
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user_265w65 We have tested the messaging option, and there does not seem to be an issue as we are actively getting messages from other posts. There are a few things you can check on your end. If you are using a mobile device, try looking at the
Unresolved issue of multiple accounts and double charges - terrible customer service
I have been with xfinity for 6 years, was sold diffrrent deals, each time promised to cancel the previous account but it never happened. I ended up charged on multiple accounts at the same tine for a long time. I chatted with xfinity assistant for hours, on calls for hours at a time, was transferred
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Cancel services
Due to their recent price increase I would like to cancel my services.
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Customer Service
Good afternoon, and thank you for reaching out on our Community Forums regarding your recent bill increase @user_5ux5gl-we appreciate it. I completely understand where your concerns are coming from and truly appreciate your feedback. Promotional di
I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet
Once again I have gone all the way to the Office of Tom Karinshak with the following message and get no help. her was my message: Mr. Karinshak, Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you. Before last year, I only had to do this every 3 years, last year your deal
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user_75a9f0 Have you had a technician out to visit your location recently?
High Latency Under Load.
I've getting very high idle latency and sometime high latency underload for download and upload, tech was already out replacement my modem and still having some types of issue, can you please escalate this and take a look at my local node to see if there is any congestion issues going on, thank you.
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Formal Complaint Regarding Unauthorized Withdrawal, Financial Hardship, and Failure to Resolve
To Whom It May Concern, I am submitting this formal complaint regarding an unauthorized withdrawal from my account and the repeated failure of Xfinity representatives to resolve the issue in a timely and accurate manner. I have been a loyal Xfinity customer and have maintained what Xfinity designate
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Customer Service
Horrible
I have been a loyal Xfinity customer for years and have consistently made every effort to keep my account current, even during times of financial hardship. In many instances, I borrowed money or obtained loans to make payments because I valued my service and wanted to remain a customer. Unfortunatel
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Customer Service
Hey there, user_z1kfks. We never wish for you to feel this way regarding your mobile experience. We understand you mentioned you spoke with our Corporate Executive team recently. Please confirm if you require any further assistance with this matter.&
No international mobile service
We have the mobile plus plan with international roaming because canceling our internet while we are away for a while was necessary but, after finding out we are going to the Philippines , they suggested this mobile plus plan which will work there. Spent a couple of hours getting the phones set up an
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Hey there, user_ij4xkh! I hope your day is going well despite the recent appointment notification concern you encountered. Rest assured, you have reached the right team to look into this for you. Please send us a direct chat message with your full n
Confused about appointment
I got a text today about my appointment tomorrow for Internet installation asking me to confirm it, but when I follow the link, Xfinity assistant says I don't have an appointment. This is a big issue because I need my Internet installed tomorrow like it's supposed to be, why does the assistant say I
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Thank you, received. As part of the forums, we actively monitor posts so we can step in and assist when issues like this come up. Please continue working with me via DM so we can get the right team involved and address this properly.
Property damage
Xfinity put my WiFi lines in and damaged my septic pump and is refusing to contact me at all.
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Hey there, @5575626, thanks for reaching out through Xfinity Forums regarding your account. I can understand how concerning it is to see your latency jump that much after recent upgrades, especially when it was previously stable.
Latency has more than tripled since Comcast did upgrades to service area. I was getting 10-15 now I am over 50ms just to get to Atlanta
Subject: Significant increase in latency following recent area network upgrades Description: Since the recent network upgrades performed in my service area, my latency has more than tripled. Previously, I was consistently achieving the advertised speeds or higher (10-15ms range), but performance has
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Latency has more than tripled since Comcast did upgrades to service area. I was getting 10-15 now I am over 50ms just to get to Atlanta
Subject: Significant increase in latency following recent area network upgrades Description: Since the recent network upgrades performed in my service area, my latency has more than tripled. Previously, I was consistently achieving the advertised speeds or higher (10-15ms range), but performance has
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Customer Service
Its amazing over 10 months of posts I read through with Disney+ hanging up during commercials. It's amazing we pay a fortune for sub-par Xfinity service, Disney+ and things can't get fixef.
Disney+ App hangs during commercial breaks
Hey all, Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?
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Peacock "Your Xfinity account is already linked to another Peacock account."
As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please he
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Sign-In and Account Management
@user_4ei6mh Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand wanting to be able to activate that free Peacock subscription. My family has been re-watching Yellowstone recently, such a goo
Activate peacock
Help me activate my free peacock It won't go through I was already sign to peacock for free but I never subscribed anything I'm an xfinity customer and would like to enjoy everything I'm paying for
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Can not see emails prior to 2022
Hello It seems that their are many posts on these forums from people being unable to retrieve emails prior to a certain year. I am having this problem too, and I am unable to read emails prior to 2022. I have tried some solutions I have read about like looking through the trash section and checking
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user_iyrg81 Hi there! Thank you so much for using our Forums and for taking the time out of your day to write us. Our team is here happy for the chance to work together and look into your recent experiance. We assure you this is not how we want thing
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Fraudulent Practice by Xfinity Retail Store 4906 Duke Street VA
I’m trapped by fraud by xfinity mobile service package. Despite several attempts speaking with customer service and visiting the store no one has resolved the issue yet and I keep paying more each month because of a fraudulent xfinity salesperson named Brian and the misinformation he provided to me
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