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user_fas4d8 We appreciate your time for allowing us to help reach a solution to your recent Newsmax and account service plan concerns. It is always a grand pleasure to assist our valued long-time loyal members, too! We wish you a terrific rest of you
Newsmax Channel Constantly Freezing
Starting on 12/22/2025 while watching Newsmax on the Xfinity Stream App Newsmax has been constantly freezing. I have to back out of the channel and hit watch. Channel plays for a short time and freezes repeatedly. I use both a Roku 4K Express and a Roku stick to watch TV programs through the Xfinity
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Hello, @user_xtnint thank you for reaching out over Xfinity Forums. We value your privacy and security and don't want personal information in our public facing posts, so the sensitive information was edited out of the post. You've contacted the right
Transfer
Hi i recently put in a transfer to [Edited: "Personal Information"] . I no longer needed that because i canceled my move . I need [Edited: "Personal Information"] removed from my account which is [Edited: "Personal Information"] .
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@EG and @XfinityFrank, the follow-up: Xfinity tech came on-site this past week and was a very nice and considerate guy. His analysis was that the cable line that comes from the outside splitter to the XB7-T had degraded over time to the point where h
Fix and Insight Requested: Unreliable internet connectivity for weeks (detailed metrics and equipment)
We upgraded our Xfinity tv/internet plan about one month ago and have been experiencing almost hourly erratic internet connection (all sites and services will render slowly or not at all for a few minutes) since, both on wireless devices and devices connected directly to the XB7-T by ethernet (we do
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Hi @user_8hbjhp, you have had quite a hard time recently. I know how stressful moving can be on its own, but adding issues like this on top of it only makes the experience tougher than it already is. We are a corporate headquarters escalation team, a
Canceled my internet service after 6 years
January 2nd I moved from one address to another. I simply wanted to transfer my service. I hooked up the modem and it did not work. I tried calling Xfinity just to be told I do not have an account. I chatted with someone and they tried to help me. They couldn't. I chatted with someone else and they
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Waiting on refund!!
Hello I have been waiting on my refund for 23 days now. I cancelled my service on the 13th of last month (December) and returned my equipment on December 22nd. I have been told multiple different times and dates and promised multiple times that I would receive my refund, the most recent promise was
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Billing
Complaint regarding device
To Whom It May Concern, I am writing to formally file a complaint regarding my recent device upgrade experience with Xfinity Mobile, which has been extremely frustrating and disappointing. I initially contacted Xfinity to upgrade my current device from an iPhone 13 Pro Max (256 GB) to an iPhone 17 P
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Billing
Promotional Gift Card Expired last week!
Hi, I misplaced my promiontal gift card messages and just noticed it expired at the end of December, just when I remembered it and was going to use it. :( Is it possible to get it extended / re-issued? Thanks. I see older posts about sending a direct message, but I do not see how any longer as these
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Customer Service
Trade-In Promotion Promised at Sign-Up Not Honored – Repeated Runaround
I am seeking assistance with a trade-in promotion that was promised to me when I signed up for Xfinity services at the end of November. I was told in-store that I would receive $1100 trade-in credit for my iPhone 14 Pro Max as part of a Black Friday promotion. I joined Xfinity Internet specifically
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Plan
user_sg36t1 Thanks for reaching out about a recent bill increase. I would be happy to review the account to see why it went up, and help in any way I can! Sounds like a promotion might have ended, and I can certainly help find a new one if that is th
My bill increased. Demand original amount or im cancelling.
[Images Removed: "Personal Information - Account Number"] This is very scammy and unfair why did my bill increase i will be cancelling if not resolved
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user_3a1q1b, hello! I apologize that is happening to you. Have you updated your application recently?
ESPN freezes up with xfinity stream tv app
ESPN channel and only the ESPN channel, not ESPN 2 or ESPN + will lock up/freeze for both audio and video after a few minutes of streaming. First the video will start glitching then it will finally freeze up. This is happening on multiple TVs in the house with different devices. This affects both 72
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@Chellejohn Thank you for clarifying, that makes perfect sense, and I appreciate the detail. What you are describing is a known "buffer sync" bug that can occur specifically when a recording is still in progress. Because the file is being written to
DVR Issues
We have had a lot of issues with our DVR, have gone thru all the steps (rebooting, unplugging, etc.) I requested a new DVR but still having the same issues. This usually occurs when there is a recording in progress. We will hit fast forward or the 30-second skip button and one of two things often ha
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@MYMO_DAWS-2006 Thanks for making a post. Sorry to hear about the experience you've had with your recent package change. You would be correct that with the TV Plus plan you can get the service on multiple boxes. With that TV plan we provide 1 box inc
“Comcast’s Claim vs. My Experience: Worlds Apart”
I am writing to express my frustration regarding a recent experience that falls far short of the customer experience Comcast claims to prioritize. After making a simple change to my TV plan, all of my cable boxes were deactivated the very next day—something that makes no logical sense. When I made t
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Accepted Solution
"Something unexpected happened"
Recently, every time I try to go into Account Management to pay my bill, I get the above message and cannot pay my monthly bill. This results in late fees and honestly it is making me very dissatisfied with Xfinity services. We are currently exploring other options for providers.
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Customer Service
Disrespected
To Whom It May Concern, I am writing to file a formal complaint regarding the conduct of a manager named Bret at your Xfinity store located in River Park in Fresno, CA. During my recent visit to the store, I was met with behavior that I felt was unprofessional and dismissive. Bret displayed a rude a
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Customer Service
“Comcast’s Claim vs. My Experience: Worlds Apart”
I am writing to express my frustration regarding a recent experience that falls far short of the customer experience Comcast claims to prioritize. After making a simple change to my TV plan, all of my cable boxes were deactivated the very next day—something that makes no logical sense. When I made t
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Customer Service
Greetings, user_72074l! We appreciate you bringing your recent Internet issue to our XFINITY Community forum. We understand that it is vital for your connection to be up and running at all times. Rest assured, you have reached the right place for ass
Starting hour 16 of no internet service
Large number of customers in Charlottesville, Va, area have been without internet since midnight, over 15 hours ago. I’m sorry that Comcast/Xfinity needs to work on Jan. 1 to resolve this, but that is part of being a utility service provider. There appears to be no urgency whatsoever to resolve this
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Hello @user_iumu54 There was a recent change that required you to allow access to the admin tool through the app then you should be able to manage everything through the web interface again. Steps for this can be found here: https://www.xfinity.com/s
How can I manage modem and router settings without a phone app?
I used to be able to log into the admin interface for my Xfinity router, to manage QoS and other settings. Now it tells me I need an app. It appears there is not a way to do this on a PC. Why not? What about people who do not have smarttphones? I'm sure it saves the company money to disallow people
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Greetings, 13yrsVeteran! Thanks for sliding by on our XFINITY Community forum. We always strive for our valued members to enjoy nothing less than superior Internet speeds.⚡I am sorry to hear that this has not been the case for you recently. We will d
Internet is so so slow!
I live in San Jose, CA. Internet has been super slow for a couple of days, cannot even load a youtube video. Anyone know what’s wrong? Or I my speed got ripped off and Xfinity still taking money? Hope it’s not a fraud!
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Broken Promises - Twice Now For TWO Support Calls - Last on 20251225
I have been promised TWO support calls for the same issue, that were both broken. The most recent being 26 December 2025. How can I get this addressed and rescheduled?
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Customer Service
LOL literally just happened to me. I expect to have the same thing happen based on all the same posts in the forum.
user_zt45dm
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new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had
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