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Greetings, @sadie_12! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this recent call. You have definitely come to the right place for assistance. Ca
Scam call?
[Edited: "Non-Comcast Phone Number"] Offering me WiFi and cellphone bundle but wouldn't take no as an answer, didn't verify my account or my name. Scam call?
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user_355aa5 Appreciate the feedback! Rest assured, we review all of these posts, and love to hear ideas on ways to improve service. DVR wise, are you having these issues with your DVR in the home now?
Recommendation for Xfinity
Improvements that would help reverse customer complaints and service cancellations would include: * Review TV channels - some channels, like Story Television, freeze several times in an hour then start again. Each time the channel freezes, the viewer loses the program information that ran during the
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user_jm65 We appreciate you explaining everything so clearly. We can definitely understand how frustrating that would be, especially after you already received confirmation that the old account was canceled. What it sounds like is that
Being double billed for multiple accounts at the same address after changing my internet speed
After changing my internet plan for a new one on March 31, It seemed like it created a duplicate account at my address. On April 2nd, I received an email confirming the cancelation request on the old account. It seems like that didn't take, because I just had 2 auto-debits on my account, one for the
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Internet drops for 5-10 seconds
Hi! I've had issues with my internet lately. It will randomly drop all connections for 5-10 seconds one or more times and hour. It is not exactly a new issue, but has been a lot more frequent recently. I have a netgear CM1200 modem and R6230 router, which I believe are still in spec for my xfinity p
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Your Home Network
@Again wrote: "... On that DM you send did you send another one or respond to the one you sent? ..." Not quite sure what you mean. The Black Disk icon appears as soon as I click the DM link to open the editor. The most recent message I sent to Xfini
Is Xfinity Support broken? Requesting admin assistance
In response to a question I posted I was invited to send a Direct Message to Xfinity Support, and did so. But there was never any response. In addition, ever since I sent that DM, the Xfinity Support icon in the DM editor's "Conversations" list has changed from a white X on a purple disk, to an all
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Recent chat
I was connected to an XF chat person who was helping me to set up my account at my new address and can't locate the chat or the consent form he sent me.
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Sign-In and Account Management
Problems with Xfinity Mobile Promotion and Trade-In
Dear Xfinity Customer Support, I am writing to formally request assistance and resolution regarding an issue with my recent Xfinity Mobile promotion and trade-in. I have been both an Xfinity customer for over 22 years and a shareholder, and I value the services your company provides. In October 2025
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Plan
Hello @user_5dos42 Thank you for taking the time to outline your experience and the challenges you’ve encountered with your service and recent support interactions. I understand how impactful these interruptions can be, especially when your con
Urgent Complaint Regarding Service Issues, Disconnections, and Unexpected Charges
Hello, I am writing to formally file a complaint regarding my recent experience with Xfinity, which has been extremely frustrating and unacceptable. Over the past day, I have experienced repeated service issues with my WiFi, which I rely on to work from home and maintain my income. On top of that, I
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Urgent Complaint Regarding Service Issues, Disconnections, and Unexpected Charges
Hello, I am writing to formally file a complaint regarding my recent experience with Xfinity, which has been extremely frustrating and unacceptable. Over the past day, I have experienced repeated service issues with my WiFi, which I rely on to work from home and maintain my income. On top of that, I
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Customer Service
That sounds like quite the effort to receive help, @user_xwzm7m. Our team is here to help with all things Xfinity, why have you been reaching out recently?
Customer service
I feel like nothing happens until I'm yelling at people it's terrible 1 out of ten customer service
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1st public post so I can DM Xfinity Support
Trying to restore purchases after moving service. I'm just following directions in previous posts which say I have to create a public post first.
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Customer Service
Scripps Subscription
Since March 31, 2026, we have not had CBS local/national programs which is upsetting. Today I asked Scripps to compromise with Xfinity. They advise that Xfinity is refusing to entertain offers to keep broadcasting CBS and has not responded to their most recent offer. I am now asking Xfinity to compr
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Channels and Programming
user_j5477j - Thank you for taking the time to share your feedback and voice your concerns with us. We understand how frustrating service interruptions can be—no one likes being without their connection, and that includes us as well. Reliable,
Outage credit
My Xfinity internet and TV service has been atrocious over the past 3 months. My internet was out all day yesterday and I am still having tv issues. I applied for a credit this morning and was told that I had reach maximum number of credit for the month which I believe the only credit I received was
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user_8vjwr5 Thanks for reaching out to us here on Forums about your recent package change that didn't match what you were promised. This certainly isn't the experience we want for our customers, and I would be happy to help in any way I can to correc
Abuse of power with a limited market
Formal Complaint – Misrepresentation of Service I recorded this entire conversation: A Comcast Xfinity sales representative repeatedly promised services and when they wouldn’t work, told me I couldn’t revert back to my old account. This happened within a matter of hours. She promised, I signed, then
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user_edwr9i Yes, you would get a new account number if you moved to a new location, but everything would stay the same as long as the options we still have. We copy the old account information for you, the plan (if still available), and the equipment
Xfinity is the worst internet provider
My account has been suspended after Xfinity has been denying my contact request and is expecting me to pay the full balance as a loyal customer for years. I suggest you do not join Xfinity as they will leave you hopeless and without any Internet.
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Hello Sonoran! Happy Tuesday and thank you for creating a post for us to help out with the recent increase on the account. I have been working with my accounts as well to see where there are opportunities to save with the ever-increasing costs. I wou
XfinityPaula
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Billing
My bill went up and I need to review my promotional options.
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