1 Message
Customer Retention
Called XFINITY 3 times to tell them ATT offered me all the same channels and services as XFINITY for $48 LOWER!
CUSTOMER RETENTION couldn't figure out how to lower my bill at all without my giving up services or channels!
We've used COMCAST/XFINITY for close to 30 YEARS. Their customer service has gone WAY DOWN HILL!!
XfinityMartyR
Official Employee
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2K Messages
3 months ago
Thank you for reaching out, user_bj0onn and for being part of the Xfinity family for 30 years, wow! I'm sorry to hear our retention team wasn't able to find you any savings on your current services. What channels do you like to watch?
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