Not receiving the expected upload.

I recently moved to a new address. I'm on the same plan I've been on. I've sent a restart and restarted the modem by unplug, but I'm receiving 30 upload at most when it should be 100-120+. I pay for 200.

I purchased a hitron coda56 capable modem a while ago and at the old address it was fine.

Responses

XfinityBenjaminM

Official Employee

•

2K Messages

12 days ago

Tama1 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to look into the speed issues you're having since your move and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

EG

Expert

•

110.3K Messages

12 days ago

@Tama1 @XfinityBenjaminM

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

Your Home Network

Tama1

Not receiving the expected upload.

XfinityBenjaminM

EG

New to the Community?