Recent Sign-in Activity

Thank you so much for taking the time to contact us about this suspicious activity and also for taking the extra steps to find more about the root cause of the issue. We would definitely recommend reaching out back to CSA as they would have that ticket already going for you. If your ticket has been closed and you are still experiencing these issues please feel free to send us a direct message with your full name and service address to further assist. Thank you in advance. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thank you SO MUCH for devising such a brilliant experiment  and then posting the results........I also have had such "Recent Sign in Activity" show up on my account and it's very scary to get no help from Customer Service. I hope they take note of this so they can inform others in the future. Thanks again! 

It would be nice to have 2 different types of activities: "Successful Sign-in" and "Unsuccessful Sign-in attempt"
To stop these sign-in attempts notifications you need to change your user name (not the password). Most likely your user name is too common or simple or was compromised before and hackers are trying to use it to sign in to your account. I would not warry too much if you recently changed your password and have 2 factor authentication ON.