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user_syobq8
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Sunday, January 19th, 2025 2:23 PM

Recent changes

Recently wanted to lower my bill. I was told if I lowered my internet speed to 150 my bill would be reduced and everything else would remain the same.  However I was put in Popular Channel Lineup and I lost BIG 10 channel and my DVR was reduced to 20 hrs. 

Question

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Updated 

4 months ago

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XfinityPeterH

Official Employee

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1.9K Messages

4 months ago

 

user_syobq8 I would be reaching out if I lost some of my favorite channels and DVR Hours. Our team of dedicated professionals would be happy to look over offers that can get you your DVR service and BIG 10 back. Please feel free to send us your full name and complete address in a direct message:


Here is a great step by step process on how to send us a direct message. 


  Click "Sign In" if necessary


 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 Click the "New message" (pencil and paper) icon


 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


 • Press Enter to send it


Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e 

 

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