Recent Job Loss & Bill Payment

Hello Xfinity Team,

I'm reaching out regarding my overdue account balance. Unfortunately, I recently lost my job and have been facing financial difficulties. I've been struggling to pay my bill on time, and I'm concerned about the potential collection actions.

I'd like to request assistance with waiving or temporarily suspending my payments. I've been a loyal customer and would absolutely love to continue my service with Xfinity.

Additionally, I've been experiencing issues with phone calls from your team. When I call back in attempt to have a conversation about my current situation, the representative is unable to hear me. Could you please look into this and provide an alternative contact method?

I appreciate your understanding, time, service, and look forward to hearing from you! 

Thank you!