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Bsump2025
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4 Messages

Tuesday, April 29th, 2025 2:42 PM

Incentive promotion not received

I submitted documents in January and haven't received promotion since then. Now they're saying i didn't send the right documents and want me to do it again. I did but my other carrier is threatening to send me to collections with an extra 50 dollars in late fees attached. How likely will this get resolved?

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6 days ago

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XfinityWilliam

Official Employee

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1.2K Messages

6 days ago

 

Bsump2025 Hey there. Can you tell us a little bit more about what documents and what promotion you are referring to?

 

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Bsump2025

Visitor

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4 Messages

@XfinityWilliam​ 

I submitted the verizon bill that showed how much was owed on the previous bills. But my original bill I showed only had total amount not two separate amounts as i was locked out of my account and that's all I was able to send.

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6 days ago

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XfinityWilliam

Official Employee

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1.2K Messages

Bsump2025 Is this a Verizon Wireless concern, or an Xfinity Mobile concern?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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Bsump2025

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4 Messages

@XfinityWilliam​ 

It is an xfinity mobile concern as i switched from Verizon to xfinity mobile. 

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6 days ago

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Bsump2025

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4 Messages

@XfinityWilliam​ 

The promotion was for trade in your phone and receive up to 500 dollars per line to pay off your old phone. 

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6 days ago

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XfinityJorge

Official Employee

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2.1K Messages

Thank you so much for the response and for your time on this @Bsump2025. We are happy to help you look into this, so we can get this resolved and addressed. Can you please send us a DM with your name and address to get started? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

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