2 Messages
I can't send or receive SMS messages after porting from Verizon.
Hello, I've recently ported a number over from Verizon to Xfinity Mobile. The calling, internet, and sending MMS messages works fine, but receiving/sending SMS responds with an error, "Your message couldn't be sent."
I've researched this and contacted support and have tried resetting my connection as well as numerous other things, but I still can't get it to work. Its been 2 days now.
Our customer service, despite calling and other services functioning properly, believe this to be an SMS card defect and advised me to visit an Xfinity Store for a replacement.
I think there may have been an issue during the porting process, and Verizon didn't succeed in porting my old number and that I'm going to have to contact them and their porting team to resolve this.
Those are my best assumptions. I'd greatly appreciate any thoughts.
DreamSayerZ
Problem Solver
•
688 Messages
2 days ago
@user_c1axfx It can sometimes take a few days for things to fully work. I'm sure you have already powered the phone off/on and reset network settings? Also checked that your messaging app settings are configured correctly? The issue might be that Verizon has not released/removed your number fully from their SMS/MMS servers. If you are still having trouble, then yes I would call them to confirm porting fully completed.
(edited)
0
0
user_c1axfx
2 Messages
6 hours ago
I still don't have any SMS service.
0
0