1 Message
Lost my premium channels - Deceptive
I spoke with a representative regarding a billing issue. As a result of that conversation, I was offered a plan to decrease my bill about $10 a month. I asked the representative if any of my channels would change and he said my service would be unchanged. The change in pricing was due to dynamics and timing according to the representative. When I made the change. I lost all my premium channels (HBO, Max, MgM+, Showtime, etc.).
I find this to be extremely misleading and deceptive and I’m extremely disappointed. It has been difficult to get a hold of anyone to try and address the problem through the AI assistant or otherwise. I am beyond frustrated and I’m considering terminating my services even if there’s some cost based on principal.
XfinityBradM
Official Employee
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915 Messages
2 months ago
@user_74oaua Thank you for giving us the opportunity to work with you to see what options we have to get your premium channels added back to your account and how that would impact the billing. We already have your DMs and will continue working with you there.
Please also note that sending unsolicited direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you
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