Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (345)
I can confirm that this is still a problem. No one at their call center, their chat team, nor their Twitter team, had any clue on how to fix this. I had to go into the linked account for my mom, shut off the autopay, back out of that and go to
"Are you the primary account holder?" error
I have not been able to login to my Xfinity Mobile account for months and months now. Every time I try I get this message: I am the primary account holder. This error has been floating around this forum for years. A suggested "resolution" has me unlinking my mother'
Question
Closed
xfinity prepaid disconnected
Hi I am super frustrated with the service. I have an xfinity prepaid device and I am trying to refill it because I haven’t been at home for the summer since I’m a student. Apparently my account has been disconnected since I haven’t used it for more than 90 days. When I try to login the page is just
Question
•
Your Home Network
I've called them and they couldn't tell me what was using the data, only the breakdown between my X1 cable box and the modem and that "downloads are 98% of your usage". I'm trying the Twitter route now, but not holding my breath. So you're seeing hig
device usage and summary home network activity last 24 hours don't match up
Something on my network is using a LOT more bandwidth than usual. I'm normally around 500 GB/mo give or take.This month in only 28 days (5 of which I was not here and nothing high-bandwidth was active, so really more like 23 days) I am using 926 GB and got a warning about going over the cap.However,
Question
Closed
We're sorry, the number you have dialed has calling restrictions that has prevented the completion of your call, announcement 19
3rd time in less than 3 months that this has happened to me. Can't get a call back on this last time. Only way I can get someone to help me is to beg Customer Support on Twitter to put a ticket in for me. Took almost 4 hours for them to agree to that yesterday with the first 2 times it
Question
•
Plan
Hello, @user_b26d83. Thanks for reaching out about needing help removing the cable wires from this utility pole. For future reference, it is better to submit your own post for help as it creates a ticket to get help, and sometimes posting on an old t
Ownership and moving of Comcast Services to different utility pole
Several years ago all the utilities connected to the utility pole in our front moved to a new utility pole in the road rigth-of-way except for Comcast Cable. We would like to get this utility pole and associated guy wire removed. This means the Comcast services must be moved to the other util
Question
Yes box was delivered and it of course did not resolve the signal issues. The tech who came to my house never even checked the X1 box connections, etc and just said I should try ordering a new box. I returned both X1 boxes to my xfinity store and am
Low signal warning
Hello, I am receiving a low signal warning on my X1 box. I went into the set up menu and looked at the DOCSIS levels and here are signal levels: Downstream received power: 13.0 Downstream SNR: 41.5 Upstream power: 33.8 I saw on another screen that tuner 6 doesn't seem to be connected. Not su
Question
Ah I linked the steps but they didn't post. Thank you @Again for the info! I checked and don't see any messages. Please try it once more with the steps below or from our expert Again. You can also use our Facebook or Twitter accounts for help, whiche
Exterior Xfinity "junction" box
I need to schedule Xfinity to move the exterior junction box so that it does not block a new electrical supply conduit connection to my electric meter can.
Question
Accepted Solution
Closed
Phone port disaster and no urgency to fix the issue
I have Xfinity Voice (VoIP). I decided to port my primary phone number from Ooma to Xfinity (replacing the existing number I had with Xfinity), and now I've been without a functioning phone for about a week, and I'm expecting important calls. Since the port went through, my voice service stopped fun
Question
•
Home Phone Service & Equipment
Sounds like an issue on the backend of production. It takes a long time for Comcast's system to catch up. Comcast rents out thier in house software RDK - Reference Design Kit. What these boxes run is RDK - V, RDK for video. Give the system time to ca
Got a replacement box, old box still shows up
I got a replacement box for my master bedroom. The old one is returned, and the new one is set up. Problem is, in the recordings, both the new AND the old master bedroom boxes show up. Does anyone know how I can remove the old one? I will include a picture to show what I’m talking about.
Question
Closed
SSID and password changed
SSID and password changed today. comcast provided router, new customer.contacted customer service, provided phone number to contact security team.called the number. was transferred somewhere else. spent an hour, nothing found.I have two factor enabledwifi password was very strong using wpa3.no one e
Question
•
Your Home Network
Closed
Samsung S20 FE
This is more of a request than a question. Please add the Samsung S20 FE to your compatibility lineup. I, and it sounds like others on this forum, purchased this last week because it was an affordable option in the Samsung "S" series so of course, Xfinity will support it only, you don't. Was in an X
Question
•
Plan
Closed
Just completed a Comcast Survey....
I just complete a survey with Xfinity/Comcast and this was their last page said: "We appreciate your feedback and are sorry to hear we didn’t resolve your issue. We’re committed to improving your experience so we can do better next time. Please know we're here for you 24/7 via phone at
Question
•
Customer Service
@MNtundraRET With an antenna, I can only get good reception for MeTV upstairs, not in my main TV room. However, there are free steaming platforms where you might be able to get the specific content you want. My obsession is Perry Mason. This morning
MeTV
Just restart/refresh your box and MeTV is on channel 1048. Disregard the current message appearing on channel 1048 about subscribing.
Question
Accepted Solution
Closed
wrong reward tier
We are trying to resolve a problem with our rewards account. Rewards put us only in the gold level because it’s only counting our current address which is only 4 years but that is not correct as we’ve been a customer of Xfinity‘s for 20+ years at three different houses. 2 weeks ago, I filled out th
Question
•
Customer Service
Hello pillsahatjian! Welcome to the Xfinity Forums. I'm glad to see you reached out to us here for help with your cable box. I can absolutely understand how you would be frustrated at this point when you just want a working box to enjoy your cable
Cable box won't turn on
The xfinity chat was infuriating. My cable box won't turn on. I tried troubleshooting but it says a signal can not be reached. I unplugged and plugged the cable box and tv and still the troubleshooting says a signal can not be reached. Please help.
Question
This is unbelievable! I had the S33 for about 6 months and kept having issues with it. I contacted Comcast via Twitter as that seems to be the best path to talk to someone who can do something and seems to be knowledgeable. I would schedule a tech to
Motorola MB8611 modem frequently loses connection to Xfinity/reboots (yeah same here)
I seem to be able to relate to nearly everything people have posted in Motorola MB8611 modem frequently loses connection to Xfinity/reboots | Xfinity Community Forum. I purchased my MB8611 last April to go along with a speed upgrade after seeing that the equipment is Comcast/Xfinity certified. The
Question
So I tried the chat, got an agent, resetting network settings is what I was told to do, ad fo course it didn't work, and he was researching more, and... the agent disconnected and I was transferred to a new agent who had no informaiton about everyth
Voicemail Notifications
Voicemail Notification is not working on two new S20 Ultras. VM app gives message: Please contact Xfinity Mobile at (888)936-4968 to enable Visual Voicemail for your phone. I did this and the rep had me reset network settings, power off, switch to WIFI and more...nothing worked. He stated that Visua
Question
Sent a note to SVP (Tom) via https://support.xfinity.com/svp-contact-form Adding excerpts of it here for the reference: Hi Tom! Thanks for being open to feedback and experiences. Today, I'd like to share an experience I had with "X
Feedback / Experience: Xfinity Mobile charged me without using any of the active service.
Note: I will use this to update my customer journey so far and going forward! Stay tuned. Here is the series of the events that happened (good and bad - with some learning lessons along the way): Xfinity Broadband doubled my bill after being out of contract (I'd hope that a company this size
Question
Customers, please apply for outage credits, call customer service, and request changes to your bill, etc! I have been experiencing the same issues as everyone else on this post and the other Portland outage forum post. The way xfinity/comcast has han
user_maldce
commented
1 year ago
to the conversation:
0
2
Day 7 of internet outage
We are in Portland Oregon zip code 97223 and have not had internet service for 7 days. Xfinity online states once power is restored cable lines will be fixed. Our power was restored 4 days ago! When will we have internet? I work from home and have lost 5 days of wages. I can’t even call Xfinity and
Question