Frequent Visitor
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5 Messages
Cable box won't turn on
The xfinity chat was infuriating. My cable box won't turn on. I tried troubleshooting but it says a signal can not be reached. I unplugged and plugged the cable box and tv and still the troubleshooting says a signal can not be reached.
Please help.
CCAndrew
Gold Problem Solver
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25.9K Messages
4 years ago
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pillsahatjian
Frequent Visitor
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5 Messages
4 years ago
There are no lights on the cable box.
I unplugged and re-plugged the cable box back in.
The cable box is connected to the television. The television works with netflix and amazon, but the cable is not working.
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Nashman12South
Contributor
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137 Messages
4 years ago
I had the same problem this morning. I used the Xfinity app to send a refresh signal to the box. It took about 15 minutes to refresh, but it's working now. The light on the box was off, but I could hear that it was on. Fingers crossed it stays ok.
it does seem like the entire system is having issues with lots of folks reporting issues with various parts of the services.
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pillsahatjian
Frequent Visitor
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5 Messages
4 years ago
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BruceW
Gold Problem Solver
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25.9K Messages
4 years ago
What is the box model number? Do you know if it is an X1 box or a legacy box? Some legacy boxes "play dead" if they are not receiving a signal from Comcast.
See https://www.xfinity.com/support/articles/cable-box-user-manuals
and https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
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pillsahatjian
Frequent Visitor
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5 Messages
4 years ago
Pace Xi3
Model: PX032ANI
How is the best way to get a new cable box? Should I take this current cable box to the Comcast store to ask for a new one? I don’t see a number to call Comcast to request support.
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CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
Hello pillsahatjian! Welcome to the Xfinity Forums.
I'm glad to see you reached out to us here for help with your cable box. I can absolutely understand how you would be frustrated at this point when you just want a working box to enjoy your cable services.
The forums here are primarily meant to be a peer-to-peer support space which means it can take a bit longer here to receive support from an official employee. If you are looking for more immediate support, our number is 1-800-XFINITY. You can also reach our team via Twitter and Facebook Messenger. Regardless, I would be more than happy to help you with this here! Please send me a private message with your first and last name, as well as your service address so we can take a look and see if we can get the box fixed quickly or if we need to send you out a new one. 🙂
To send a private message, click my name "ComcastTambrey", then click "send a message".
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CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
Great! I got your PM and look forward to your next reply so we can get to the bottom of this!
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pillsahatjian
Frequent Visitor
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5 Messages
4 years ago
Thanks again for your help, I really appreciate it.
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user_0415
Visitor
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1 Message
3 years ago
How did your problem get fixed? We are having the exact same issue! I haven’t been able to get a Comcast rep to help. I’ve tried all the troubleshooting advice and methods provided, but still the X1 TV Box won’t light up.
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lorettastv2018
New Poster
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2 Messages
3 years ago
Oh boy, I just got home from getting a new TV box, the new one has no power, I have it connected correctly, as I've done this multiple times with success in the past. Store is closed now and I gave a "new" box that doesn't work! Frustrating to say the least. I think I have a bad power cord, as my TV powers on, but no signal.
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