New Poster
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4 Messages
Voicemail Notifications
Voicemail Notification is not working on two new S20 Ultras. VM app gives message: Please contact Xfinity Mobile at (888)936-4968 to enable Visual Voicemail for your phone. I did this and the rep had me reset network settings, power off, switch to WIFI and more...nothing worked. He stated that Visual VM was set up and there was nothing else he could do. I reset to factory settings and we still do not get VM notifications. Notifications are set to allow on VM app and we are using the VM app that came with the phone since the Xfinity Visual VM app states it is not compatible with the device. Was missing too many messages, now having to go into VM daily to see if there are any messages...not the way I want a phone that I paid over $1000.00 to perform. This needs to be fixed. If someone knows how to fix this please advise. Thank you
jskson
Contributor
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21 Messages
5 years ago
I have the same issue. The built-in Visual Voicemail tells me I need to enable it. I never receive a notification for voicemail.
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XfinityChrisL
Official Employee
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280 Messages
5 years ago
Hello,
Thank you for taking the time to post to the forum and my apologies for the delay in my response. In case you are still needing assistance, reach out to me via private message. You can do so by clicking on my name ComcastChrisL, which will direct you to my profile page and from there, click on the blue ‘send a message’ button.
In your private message please include the first and last name, the complete service address, the mobile number, and the last 4 digits of the card on file.
Sincerely,
Chris
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DLML15
New Poster
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4 Messages
5 years ago
Hi,
The voicemail notifications are still not working.
Thank you,
DLML15
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croach51387
New Poster
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2 Messages
5 years ago
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manishjhanji
New Poster
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1 Message
5 years ago
I have Pixel 2 and have the same problem. Could someone help me fix the visual voicemail?
Thanks,
Manish
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j_f1
Contributor
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51 Messages
5 years ago
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dexdan
New Poster
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6 Messages
5 years ago
Don't even bother with customer service, as they can't help you. (I've tried 5 different times) I had read on other forums xfinity's visual vm wasn't compatible with newer (2019-2020) Samsung phones, but it seems to be an issue across all devices. Of course, they won't tell you this. I made an appointment to trade in my A51 tomorrow, but may just end up going back to the dreaded vzw, as this is a deal-killer for me. People still use phoes to talk, xfinity, and having to dial up to get voicemail, and listen to all savedmessages AND theprogrammed voice painstakingly repeat each individual number is a huge time waste, and about 25 years out of date technology.
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MIA_SIEGEL
New Poster
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5 Messages
5 years ago
Hi Chris, could you please reach out to me? I am having the same issue with VM! Why won't Comcast fix this???
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DLML15
New Poster
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4 Messages
5 years ago
I am not sure what happened, but after my last post I was able to get my voicemails, they are not visual but they are there and I have notifications for them. I believe that Xfinity has to remove the visual voicemail option.
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DLML15
New Poster
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4 Messages
5 years ago
Ours started working, I believe that Xfinity has to remove the visual VM option then you will get notifications for emails. After my last post of still not getting notifications, then all of of sudden I started getting them. The visual does not work with the new phones from what I remember reading.
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j_f1
Contributor
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51 Messages
4 years ago
So I tried the chat, got an agent, resetting network settings is what I was told to do, ad fo course it didn't work, and he was researching more, and... the agent disconnected and I was transferred to a new agent who had no informaiton about everything I did prior. Gave a survey review with low score and noted that "no" my issue was not solved. And back to step 0.
I know I can go use twitter and reddit and get some better attention, but honestly, I'm already close to being done waiting for and working with Xfinity to get this under control, having gone through too many poor tech support experiences with xfinity already.
Just the thought of "working the process" makes me want to give up. Having ended up in the past having to use my state's attorney general office just to get things working that are basic with other providers has sapped my will to save money on my mobile service by staying at Xfinity.
Its voicemail. Just make it work. For everyone. Not one by one with crazy variable support experiences. Seriously.
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Antwoe
New Poster
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1 Message
4 years ago
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