U

Visitor

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4 Messages

Tue, May 10, 2022 11:23 AM

MeTV

Just restart/refresh your box and MeTV is on channel 1048. Disregard the current message appearing on channel 1048 about subscribing. 

joi1

New Poster

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7 Messages

Hace 17 d

I have refreshed and restarted more than once, still no METV.  Why cant you fix this now?

Visitor

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2 Messages

@joi1​ I'm having the same problem. now they (Comcast wants me to change out the HDM1 cable) I didn't have a problem with MeTV until Comcast changed out things this past Monday

Visitor

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1 Message

Hace 17 d

We also tried this morning and no METV. What else is there to do?

MNtundraRET

Expert

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5K Messages

Hace 17 d

Depending on where you live your local OTA channel may have been dropped.

You should check with your local channel operator. If they dropped the channel Xfinity can't supply, it on cable.

Visitor

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32 Messages

@MNtundraRET​ I checked with MeTV site. They acknowledge MeTV should be on 1048 in my area. They did not drop the channel in Metro DC. They direct you to Comcast Support if you have issues. Yeah right.

Visitor

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2 Messages

Hace 17 d

I can see the programming.  Appears to be attempting to fix. 

Visitor

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2 Messages

Hace 17 d

I can see the programs but still says subscribe to 1048. Hopefully slowing transforming.

Official Employee

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769 Messages

@user_2806e7 

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

Hace 16 d

How does one restart/refresh the cable box?  Channel 196 says MeTV in the on-line guid but shows the Start channel programming.  Channel 1048 does not exist.  Agent told me yesterday that I needed a new cable box; I got a new cable box; same problem.  It seems impossible to get a straight answer from anyone.  I scheduled another call last night; no one ever ccalled.  I would like to view MeTV.  Any tips?

MNtundraRET

Expert

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5K Messages

Hace 16 d

Channel numbers vary by areas. 

Visitor

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2 Messages

@MNtundraRET​ HOW does one restart/refresh the cable box?????

Visitor

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13 Messages

@user_00dcda​ unplug for 15 seconds.. the X1box .. then plug in. It will restart but you still won’t be able to watch METV on channel 1048… it’s displaying a message that says no access. Xfinity assures me I have it included in my tier but it will only show the program information on the bottom with the big black box saying no access.  I’m so disgusted

Official Employee

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229 Messages

 

 

I can only imagine how frustrating it has been for you while you have not been able to watch the content you want on MeTV. Not to worry I'm here to assist you and it would be my pleasure to take a look and see what is going on. 

 

To start I want to assist you with your question about how to reset your TV box this can be completed a couple of ways. I have the following walkthrough for how to restart our X12 box the various way available. The easiest would be through the X1 Equipment itself. 

 

Next I would like to access your account to see what is going on. Since this will require private info could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

Hace 16 d

I refreshed yesterday and it worked. I just refreshed again and it says channel not available to you. 

New Poster

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4 Messages

@user_f388a4​ This same thing happened to me. I don't have a resolution, but if you find one please let me know.

XfinityBrie

Official Employee

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582 Messages

On May 9, 2022, WDME HD (MeTV) and three additional channels (Story TV, DECADES, and MeTV+) will launch in the Washington, DC Designated Market Area (DMA). WDME is a new broadcaster serving the Washington, DC DMA. Additionallyon May 9th, WTTG-MeTV will be replaced by WTTG-Start TV in Standard definition format. MeTV will move to a new broadcaster, WDME HD, making it available in HD only.

 

MeTV was previously broadcast by WTTG, and carried by Comcast, in Standard definition (SD) format. This change in MeTV stations and formats was made by the Broadcast stations, independently of Comcast.

 

In order to view any of WDME’s channels on Comcast’s cable systems, Xfinity TV customers will require an X1 TV Box or compatible customer-owned device.

In order to view WDME’s MeTV programming in HD format, an X1 TV Box or customer-owned equipment and HD technology fee are required. The HD technology fee is not required for customers subscribing to Limited Basic only or an Xfinity TV package or bundle with HD built in.

 

Can you confirm the model number of your cable box when you have a moment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

I’ve been getting same response all week! This is bull hockey! Whether I call or go through online support. You people don’t know what you’re doing and think your customers are total idiots apparently. 

Official Employee

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275 Messages

Hi, @Katbody10. Thank you for taking the time to share your feedback with us. We definitely understand how something like this would be frustrating. Please rest assured that we are doing what we can in order to get everything back inline as soon as possible. If possible, could you please send our team a direct message with your full name and full address so that we can look into this further?  

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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4 Messages

Hace 16 d

This worked for me on 5/11 but now on 5/12 I receive a message that says "You don't have access to this channel Check out the X1 Guide to see what you can watch now. It includes only one link "Go to X1 Guide." Can anyone out there help. Can an Xfinity tech help?

Visitor

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32 Messages

@Wayne1023​ Same here. I got 1048 for a few hours on 5/11 before it disappeared in the evening. 

Visitor

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2 Messages

@Wayne1023​ Same here...In Warrenton VA

Visitor

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13 Messages

Hace 15 d

You can’t disregard it … it simply will not let you in… if you hit ok it goes to a black screen. 

New Poster

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4 Messages

Hace 15 d

I have the same problem, on  5/11 the channel worked but in the evening on 5/12 access was denied? 

Visitor

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2 Messages

@johndeerel99​ That goes for me 2. Now they say its my HDM1 cable. Comcast supposed to be sending me a new cable by mail with no cost, we'll see.

Official Employee

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343 Messages

Oh, no! We'd love to look into this for you! Can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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12 Messages

Hace 15 d

Just chatted with a live agent:

"Currently we're in the process of launching WDME (MeTV HD) on the channel with the new broadcasting signals, however there's an issue ongoing with the "not authorized" or "subscription required" message, we're working on this and will be resolved soon and you'll have access to it."

(edited)

Visitor

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32 Messages

@user_e5ec3e​ This is a helpful post! You are saying that a support agent knew about the problem and was able to give you confirmation they are working on it. That is a positive step forward. Comcast could communicate with their customers proactively with an email, but I would happily have taken your experience.

Visitor

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2 Messages

I just spoke to a live agent and was told that Xfinity and Metv had terminated their contract. Sounds like somebody doesn't know whats going on. I live in Northern VA.

Visitor

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9 Messages

@daiken1​ I got the same answer on chat.  I asked when.  He said about a week ago.  That's when I had to inform the misinformed that it was a station that stopped broadcasting it, but MeTV was picked up by another broadcaster WDME.  He immediately decided to connect me to another agent.

Visitor

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32 Messages

@user_ea7865​ I spoke too soon. A smug support person on Comcast Twitter support told me I'd have to pay another $9.95 in addition to my $252 Select package to get some HD technology package. My X1 box is not enough. I don't think I need this channel enough to pay $9.95. Of course, this was after hours of saying it was the just being delayed by the broadcaster and I would eventually get it. I already feel like an idiot for paying $252, but another 10 bucks?!?

Visitor

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13 Messages

Hace 14 d

I spoke with a live agent for the 4th time this week. Today I was given a ticket number so IF I need to call in again BAHAAA IF. it should be when !!!!  I’m about done. I was told the estimated time of restoration would be 11:08pm. It’s now 1:40 am I STILL AM NOT RESTORED !!!!  What could possibly be the issue that they are having this much problem with!!  They knew in APRIL it was happening so why was XFINITY this ill prepared 🤬🤬🤬🤬

 I pay 217. It’s in my Tier !!!  But it says no access… she said north of the beltway is where it’s out. I live in Martinsburg WVA
   Why does NOT. ONE. PERSON. KNOW. WHAT. THE. HECK. IS. GOING. ON.  !!!!!!!!

MNtundraRET

Expert

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5K Messages

Hace 14 d

This channel is an "Over the air" channel. Unless you live in the "Boonies", just get an amplified antenna.

I have an indoor amplified antenna and get 50+ OTA channels. There are all "free" and a good backup when there are cable problems.

(edited)

Visitor

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32 Messages

@MNtundraRET​ With an antenna, I can only get good reception for MeTV upstairs, not in my main TV room. However, there are free steaming platforms where you might be able to get the specific content you want. My obsession is Perry Mason. This morning I found out I can get it on Prime and PlutoTV. There are likely others. On Prime's Freevee, I can watch the entire Perry series on demand with ads in its original aspect ratio and 1950's/60's sound. Ads are fine with me. Now, I can just binge watch all 9 seasons rather than stress over Comcast's nonsense.

Last night Comcast Twitter support alternately told me I did and did not have to pay ~$10 for HD technology (I don't), and one agent told me:

 "You should be able to find Metv on channel 1040 or 1041. -Randy"

Given everyone's experiences on this forum, Comcast has bigger problems than transitioning MeTV. Looking for alternatives to my $252 monthly bill is long overdue. I find myself grateful for the wake-up call.

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