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user_27005f
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Monday, May 24th, 2021 1:37 AM

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Just completed a Comcast Survey....

I just complete a survey with Xfinity/Comcast and this was their last page said:

"We appreciate your feedback and are sorry to hear we didn’t resolve your issue. We’re committed to improving your experience so we can do better next time. Please know we're here for you 24/7 via phone at 1-800-XFINITY, Twitter at @ComcastCares, or online at Forums.XFINITY.com."

Really? I call Xfinity? Why? How about Xfinity call me for a change? How would they like to go through their lengthy phone menu system every time they called me? Why is it the customer has to take the initiative when Xfinity screws up? I can hardly wait till 5G broadband become readily available. So I can give my monthly internet payment to another company. The exact thing I'm doing with TV. No money to Xfinity. This is the best way I can tell Xfinity I don't like their service by taking the money away. 

Question

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4 years ago

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CCMartin

Gold Problem Solver

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2.9K Messages

4 years ago

Hi there, @user_27005f

 

Our team here on the forums wants to help improve your overall experience with Xfinity. We want to help out in anyway we can for our customers. Can you please send us a private message to our "Xfinity Support" handle with your full name and service address? From here our team will be able to help out. If you have any questions let us know. :) 

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user_27005f

Visitor

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2 Messages

Comcast Martin,

Sorry, but I am tired of having to reexplain my issue to Comcast agents. Every time an agent fails to follow through with resolving my issue and I have to call back and start all over again explaining what the issue is. For example I was promised a supervisor/manager was going to call me back 6 days ago; I'm still waiting.  I want a company that can deal with multiple contact events with a signal issue and actively call customers. For a company to think an issue can be resolve with one phone call is naive. Comcast keeps horrible call records. Why is this? Perhaps it because Comcast isn't interested in quality customer service and they just want their customers to go away. I went away when it came to TV services; $65 a month going to another company. Now, multiple that by many other Comcast customers cutting the cord in frustration and you might start to realized your revenue loss.  

4 years ago

0

XfinityJeniece

Official Employee

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3K Messages

I definitely apologize for the ongoing issues you have had with your customer experience and this is not the service we want you to have here at Comcast! I know I would be equally frustrated if I was in your shoes and having to spend a long time dealing with the same issue! We would love to turn this around for you and I would be happy to take a look at your account to go over your past calls! We would need to have you send us a Private Message with your full name and full address in order to pull up your account information and go over your details. We look forward to speaking with you and getting all issues resolved for you! Please ensure you send the Private Message to "Xfinity Support" instead of an agent's name!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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