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wd0d
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Frequent Visitor

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9 Messages

Wednesday, June 21st, 2023 5:01 PM

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Exterior Xfinity "junction" box

I need to schedule Xfinity to move the exterior junction box so that it does not block a new electrical supply conduit connection to my electric meter can.

Question

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Updated 

2 years ago

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1

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XfinityBenny

Official Employee

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790 Messages

2 years ago

Thank you for reaching out on the Xfinity Community forums. We're happy to help, please send out team a direct message with your full name, and complete address. You can count on us to move the box. 

3

0

Again

Expert

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31.4K Messages

@XfinityBenny​ @wd0d 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 
 
[Credit to BruceW for the instructions]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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wd0d

Frequent Visitor

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9 Messages

Sent response to you yesterday, or at least I thought I did. This forum is somewhat weird to use versus every other forum on the internet. If you received my response with name, address, etc. please send a verfication.

wd0d

2 years ago

0

XfinityBenny

Official Employee

 • 

790 Messages

Ah I linked the steps but they didn't post. Thank you @Again for the info! I checked and don't see any messages. Please try it once more with the steps below or from our expert Again. You can also use our Facebook or Twitter accounts for help, whichever is easier. 

Don't forget to include your full name and complete service address to 
“Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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