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My new X1 box doesn't pass the channel 1995 test
I just received a new X1 box-- XG2v2-P-- in order to fix some problems I was having. The new box fails the "channel 1995" test. When I tune to channel 1995, the screen says "This set-top box may not be able to receive all of the channels included with your service". It also appar
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X1
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DVR (AX014ANM) (4k) TV video shoved off to the right with every daily auto-restart
I recently upgraded my Xfinity set-top DVR box to the 4k version (AX014ANM). (I don't have a 4k TV yet, I simply wanted the latest and greatest DVR from Xfinity, just in case I get a 4k TV someday.) Every morning when I turn on the TV (which is 1080p, not 4k), the TV video is shoved off to the right
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X1
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available packages
my bill is now 350 dollars a month this is unrealistic for a cable bill. As a customer of over 30 years why is it so hard to see other available packages and prices, the tab exists on my account page but it always says i have to call to change service. I would also like to be able to send a d
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Billing
Channels on Router
I'd like to change the channel my 5 GHz band is on due to how populated the current one is, however all of the settings I need access to is apparently locked to my access due to it being automatically set for "the best performance" even though the current settings causes my connection to be extremel
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Your Home Network
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DVR professional sports in English Only, why are you wasting my DVR space with TWO additional Spanish broadcasts no one needs?
This is not about SAP. Nothing to do with SAP. Nothing to do with SAP settings. I record Phillies games and the whole box failed to change channels because the DVR auto-recorded THREE versions of the Phillies game on three channels at once. One in English, the language I use, and two in SPANISH wh
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X1
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I figured it out. I was making the change within the Guide app but I needed to make the change in Settings. You guys may want to address that inconsistency.
"Free to Me" guide view is showing me channels that are not free.
I went from having just internet to having Triple Play, because for some stupid reason it was cheaper to have all three than just one. I picked the smallest channel set possible to keep my costs down. When I set the Guide view to "Free to Me," it still shows channels that I'd have to pay to s
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I just had 9 new devices connect to my network in the past hour. None of them should have happened. 7 happened while I was working, so I rushed to change my password and then the other two almost immediately connected as well. I'm very concerned a
Unknown devices connecting to home network
I have recently installed xfi app and to my surprise I saw a lot of devices connected to my gateway. Apart from my own tv, chrome cast device, iPhone and samsung phone there were over 20 devices connected. These unknown devices includes-1. Multiple IoT devices2. Expressi devices3. AmazonTE4. Amazon
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Update, I eventually got the pod to connect through hardwired Ethernet (I didn’t change anything except plugging and unplugging a few times), so I thought this would help the laptop “see” it as a stronger option. It still won’t connect and is getting
Laptop not connecting to nearby pod
I have a Windows 11 laptop in an upstairs bedroom above the garage on the opposite side from the XFi gateway on the main floor. I got an Xfi pod and put it in the hallway outside the bedroom. The laptop will not connect to the pod, but will insist on an incredibly weak connection to the gateway. I’v
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secondary email account stopped working
For some reason, my secondary comcast email account stopped working today. Outlook reports "Your IMAP server wants to alert to the following: 1014". Web mail reports "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." Neithe
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How can I get my Xfinity stream app deprovisioned?
How can I get my Xfinity stream app deprovisioned? Someone is streaming on my account that I want to be taken off. I changed my password, however this person is still able to stream on their device even though I removed all devices and changed my password - they do not have the new password - but th
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Xfinity Stream App
@BruceW thank you so much Bruce I changed my password and everything worked and tried to change my wife's password who is the primary and that didn't work leading to a lot of trouble well now I understand thanks again
How To Change Password -Multiple Email Accts
First things first: Is the password I use to log onto Xfinity Connect the password for my primary user email account? If so, is that the password to my 2 secondary accounts? I recently stopped using a 3rd party email app and just going to Xfin Connect. When I go into email settings my 3 email ac
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@XfinityAnna It is not my touchpad that I am having a problem with. It is the Honeywell keypad by my garage door. I believe it is wired into the house. There is no battery to change and I can’t find any kind of article that mentions the keypad.
Keypad displaying “Open Ckt”
My keypad says “Open Ckt” and won’t let me arm or disarm the system with it. I can only arm/disarm with the touchpad or app. Also, the 3 door sensors are showing 0% connectivity on the app.
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@XfinityTambrey I couldn't find the direct message icon, so I'm trying to start a chat by responding to one of your previous messages. I would like to change my caller ID name on all outbound calls on my Xfinity home phone. Can you help me to do so?
Change name on Caller ID
Please tell me (step by step) how I can go about changing the name on my outgoing caller ID for my xfinity landline. Thank you.
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Help setting up new internet account
Hi, I'm trying to set up a new internet account but I can't login to the mobile app. It looks like my email and phone number are still being associated with an old account, that has now been closed. Can you please change my email and phone number to be linked to my new account? Thank yo
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Sign-In and Account Management
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How can I get my Xfinity stream app deprovisioned?
How can I get my Xfinity stream app deprovisioned? Someone is streaming on my account that I want to be taken off. I changed my password, however this person is still able to stream on their device even though I removed all devices and changed my password - they do not have the new password - but th
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Xfinity Stream App
@XfinityMarcos this is happening on an original Xfinity equipment, and I have tried every option to make the channel change including the walk-through. The gateway responds to change channel request but the channel snaps back to 1 within the next 30
Wifi channel jumps back
Every time I try to change wifi 2.4 channel in the app it stubbornly switches back to channel 1 after 20 to 30 seconds (channel actually switches for a bit, I can see it in a network tool). Looks and feels like a bug. Please help - Channel 1 is super congested and near useless. Assistant feature in
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Now March 17 and I have the same random but frequent problem. My issues starts when I change channels. And I get the Error: tvapp-00148 message. My Samsung was bought in 2023. I tried the fix discussed in this thread and updating softwar
Xfinity stream still down for my Samsung 2021 TV (Error:TVAPP-00148)
I haven't been able to watch xfinity stream after an update to it around Jan. 20. I'm completely disappointed on how this has been handled. On the day it went out, I wasted several hours over the phone with customer reps that were clueless on what was going. Later I found on this forum,
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Xfinity not playing
On my main television, it has a great picture for the guide and Screensaver however when I try and watch my television change a channel, it says oops something went wrong. Our experts are working on it. All the other televisions in our house work fine the DVR streams no problem to my laptop
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Customer Service
Same issue here. 5 hours on phone with Xfinity and Ring and just finger pointing. Thinking about cancelling Xfinity just because they will not allow me to change the channel of my wifi signal, so fustrating.
PawsUSA09
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ring doorbell live view
Hi Recently my internet service was upgraded and I started using the latest highspeed modem from Xfinity. Everything works fine except that the ring door bell's live feature is not working. I spent 3 hours with Ring and around 30 mins with xfinity support. Ring team says its Xfinity is the issue as
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