secondary email account stopped working

that is my question too sick of the

TOTAL LACK OF HELP

Hello @JerrytheK. Have you tested the same email address with another email account to check if you're getting the same error message?

Secondary accounts appear to be working this morning.

Thank you for that feedback, @user_96odoj. Are you able to confirm a resolution on your side this morning?

Hey dgidlof glad to hear that access is working for you again! 

"The entered credential or authentication information does not work or are no longer accepted by provider."

On 9/9 three emails stopped working.  Had similar a few months ago, you know, around the time of a certain 36MM email hack.  Did all the password changes on the top account and each email individually.  Again. My ISP is Comcast. My provider is Comcast. Went thru the hoops of escalation in search of answer to how my 'provider' no longer accepts credentials or authentication when I am logged into their site, thru their ISP and using their email service?  Change password is the answer.   After the requisite hours a weary tech finally said, "Its on our side. Those servers are not working. Give it another day". Eventually got two back, the third is still not working after 11 days. I dutifully check daily. While typing this I thought "Hey, let me change that password again, since that's the only thing I seem to be able to do. ( I did think about sacrificing a Gmail account to the gods: create one named 'ToXfinityAndBeyond" then delete it.)

Yellow pop up box says "Validation of imap.comcast.net failed due to invalid credentials."  Maybe day 12 is the ticket. 

Hi @user_065038 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the email. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing an issue with your email?

Me too. Same problem. Spent an hour on the phone with a tech who could not resolve.  Said it would be escalated.  Have not had any response since. 2 weeks with this problem.

Hello KD9GY1, I appreciate you reaching out to our Forum for help with your secondary email. My email is pretty important for my day to day, so I get where you're coming from on this. Are you accessing your emails through a 3rd party email client, or are you able to sign in to the Xfinity website to access your emails that way? 

Thank you for reaching out to us @user_3ormtz! We regret to hear you’ve been waiting two weeks since this was escalated. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

None of my secondary accounts work on my their iphones. They can't get email anymore/ You really need to post the fix here.

Hello @fossilsol Thanks for reaching out about you email issues. We really want to help resolve your concerns. 

Can you tell us more about what going on? 

I have a few questions to ask. 

Are you seeing an error codes or error messages?

Have you tried to access the emails from a different device?

When did this start?

How many usernames are affected by this?

Has it been more than 90 days since those users accessed their email accounts?