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tonyjack
1st Accepted Solution
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Frequent Visitor

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12 Messages

Tuesday, September 10th, 2024 2:08 PM

secondary email account stopped working

For some reason, my secondary comcast email account stopped working today.

Outlook reports "Your IMAP server wants to alert to the following: 1014".

Web mail reports "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

Neither Outlook nor web mail has a problem with the primary email account.

I've tried changing the email password on the secondary account via the settings on the https://connect.xfinity.com/ website but it gives me a "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them" message.

I've also tried both SMTP values for the Outgoing Mail Server Port Number: 587 and 465 (SMTPS)

Nothing has worked

Question

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Updated 

2 months ago

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Accepted Solution

XfinitySara

Official Employee

 • 

1.3K Messages

2 months ago

Thank you for taking the time to create a post with your email concerns, @tonyjack. I'm sorry to hear about the trouble you and others have had, and I would love to see what we can do to help! To confirm, have you recently viewed and confirmed your email account status as seen here?

5

0

sugarcitycalif

Visitor

 • 

2 Messages

2 months ago

Experiencing same issue 

1

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

sugarcitycalif What troubleshooting have you done so far? We recommend changing your Xfinity Password for the account that is giving you trouble and then trying again.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_hyz8q8

1 Message

2 months ago

Same issue keeps telling us our password and email is incorrect and that it cannot connect to the server. 

0

coffee_please

Visitor

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1 Message

2 months ago

Same here whats up with comcast???

1

XfinityGabriel

Official Employee

 • 

1.9K Messages

 

coffee_please, Hi there! Thanks for reaching out. I rely on some secondary emails that I use for my business so I understand the inconvenience that this has caused. I am sorry to learn about this experience. You've reached the right place. We are a team of expert specialists who are diligent in helping our XFINITY family members with email concerns such as this. We can help. May I ask when was the last time you attempted to access those emails? Have you also checked if that email address is still active using the link that my awesome colleague suggested in this post?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

miked112

Visitor

 • 

3 Messages

2 months ago

Same here. I use my secondary account for business.  I want some kind of compensation for business that I am losing.  Has anyone been able to restore their email account?

0

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miked112

Visitor

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3 Messages

2 months ago

Does anyone at Comcast read these posts?

2

user_l4g72u

Visitor

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1 Message

that is my question too sick of the

TOTAL LACK OF HELP

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2 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_l4g72u Hello! Thank you for reaching out. Can you please provide more detail on the troubleshooting you have done so far?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

0

tonyjack

Frequent Visitor

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12 Messages

2 months ago

Ran my normal Windows Update (every 2nd Tuesday of the month) to see if it made any difference with this Comcast email issue.

After finishing update and rebooting, the problem still occurs both on the webmail access and Outlook.

0

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JerrytheK

New Poster

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3 Messages

2 months ago

Same issue. Primary account is fine, one of the secondary accounts is AWOL.  

This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:


<[Edited: "Personal Information"]] said: 451
   4.2.0 Throttled -
   [Edited: "Personal Information"] (in reply to end of DATA command)
Reporting-MTA: dns; [Edited: "Personal Information"]
X-Postfix-Queue-ID: 2443AD803FC
X-Postfix-Sender: rfc822; [Edited: "Personal Information"]
Arrival-Date: Tue, 10 Sep 2024 16:02:40 +0000 (UTC)

Final-Recipient: rfc822; **********@***********
Original-Recipient: rfc822;[Edited: "Personal Information"]
Action: failed
Status: 4.2.0
Remote-MTA: dns; [Edited: "Personal Information"]
Diagnostic-Code: smtp; 451 4.2.0 Throttled -
  [Edited: "Personal Information"]

 

(edited)

1

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XfinityGabby

Official Employee

 • 

1.5K Messages

Hello @JerrytheK. Have you tested the same email address with another email account to check if you're getting the same error message?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_g6r1my

1 Message

2 months ago

Same here, primary works but secondary will not even though it has worked for months. Cant find where to get help except from the stupid AI which is no help

0

0

user_96odoj

1 Message

2 months ago

I have the same issue, been working for years on this computer and now stopped working for 2 secondary comcast accounts.  I found that if I set one of these secondary accounts as the primary email address on my laptop it works.

7

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dgidlof

Visitor

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1 Message

Secondary accounts appear to be working this morning.

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2 months ago

0

XfinitySara

Official Employee

 • 

1.3K Messages

Thank you for that feedback, @user_96odoj. Are you able to confirm a resolution on your side this morning?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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XfinityAlfonso

Official Employee

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1.2K Messages

Hey dgidlof glad to hear that access is working for you again! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_065038

Visitor

 • 

1 Message

"The entered credential or authentication information does not work or are no longer accepted by provider."

On 9/9 three emails stopped working.  Had similar a few months ago, you know, around the time of a certain 36MM email hack.  Did all the password changes on the top account and each email individually.  Again. My ISP is Comcast. My provider is Comcast. Went thru the hoops of escalation in search of answer to how my 'provider' no longer accepts credentials or authentication when I am logged into their site, thru their ISP and using their email service?  Change password is the answer.   After the requisite hours a weary tech finally said, "Its on our side. Those servers are not working. Give it another day". Eventually got two back, the third is still not working after 11 days. I dutifully check daily. While typing this I thought "Hey, let me change that password again, since that's the only thing I seem to be able to do. ( I did think about sacrificing a Gmail account to the gods: create one named 'ToXfinityAndBeyond" then delete it.)

Yellow pop up box says "Validation of imap.comcast.net failed due to invalid credentials."  Maybe day 12 is the ticket. 

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2 months ago

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

Hi @user_065038 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the email. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing an issue with your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

KD9GY1

Regular Visitor

 • 

2 Messages

2 months ago

Same here with my secondary account.  It somehow 'quit' during the first part of September, and as of now, I still cannot gain access to it.  Primary email works fine.  Yahoo email account also works fine.  But my secondary Comcast.net email address is not accessible.   HELP!

3

0

user_3ormtz

1 Message

Me too. Same problem. Spent an hour on the phone with a tech who could not resolve.  Said it would be escalated.  Have not had any response since. 2 weeks with this problem.

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2 months ago

0

XfinityMarcos

Official Employee

 • 

1.9K Messages

Hello KD9GY1, I appreciate you reaching out to our Forum for help with your secondary email. My email is pretty important for my day to day, so I get where you're coming from on this. Are you accessing your emails through a 3rd party email client, or are you able to sign in to the Xfinity website to access your emails that way? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for reaching out to us @user_3ormtz! We regret to hear you’ve been waiting two weeks since this was escalated. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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2 months ago

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