Frequent Visitor
•
12 Messages
secondary email account stopped working
For some reason, my secondary comcast email account stopped working today.
Outlook reports "Your IMAP server wants to alert to the following: 1014".
Web mail reports "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."
Neither Outlook nor web mail has a problem with the primary email account.
I've tried changing the email password on the secondary account via the settings on the https://connect.xfinity.com/ website but it gives me a "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them" message.
I've also tried both SMTP values for the Outgoing Mail Server Port Number: 587 and 465 (SMTPS)
Nothing has worked
Accepted Solution
XfinitySara
Official Employee
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1.2K Messages
7 days ago
Thank you for taking the time to create a post with your email concerns, @tonyjack. I'm sorry to hear about the trouble you and others have had, and I would love to see what we can do to help! To confirm, have you recently viewed and confirmed your email account status as seen here?
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sugarcitycalif
Visitor
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2 Messages
9 days ago
Experiencing same issue
1
user_hyz8q8
1 Message
9 days ago
Same issue keeps telling us our password and email is incorrect and that it cannot connect to the server.
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coffee_please
Visitor
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1 Message
9 days ago
Same here whats up with comcast???
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miked112
Visitor
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3 Messages
8 days ago
Same here. I use my secondary account for business. I want some kind of compensation for business that I am losing. Has anyone been able to restore their email account?
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miked112
Visitor
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3 Messages
8 days ago
Does anyone at Comcast read these posts?
2
tonyjack
Frequent Visitor
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12 Messages
8 days ago
Ran my normal Windows Update (every 2nd Tuesday of the month) to see if it made any difference with this Comcast email issue.
After finishing update and rebooting, the problem still occurs both on the webmail access and Outlook.
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JerrytheK
New Poster
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3 Messages
8 days ago
Same issue. Primary account is fine, one of the secondary accounts is AWOL.
This is a system-generated message to inform you that your email could not
be delivered to one or more recipients. Details of the email and the error are as follows:
<[Edited: "Personal Information"]] said: 451
4.2.0 Throttled -
[Edited: "Personal Information"] (in reply to end of DATA command)
Reporting-MTA: dns; [Edited: "Personal Information"]
X-Postfix-Queue-ID: 2443AD803FC
X-Postfix-Sender: rfc822; [Edited: "Personal Information"]
Arrival-Date: Tue, 10 Sep 2024 16:02:40 +0000 (UTC)
Final-Recipient: rfc822; **********@***********
Original-Recipient: rfc822;[Edited: "Personal Information"]
Action: failed
Status: 4.2.0
Remote-MTA: dns; [Edited: "Personal Information"]
Diagnostic-Code: smtp; 451 4.2.0 Throttled -
[Edited: "Personal Information"]
(edited)
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user_g6r1my
1 Message
8 days ago
Same here, primary works but secondary will not even though it has worked for months. Cant find where to get help except from the stupid AI which is no help
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user_96odoj
1 Message
7 days ago
I have the same issue, been working for years on this computer and now stopped working for 2 secondary comcast accounts. I found that if I set one of these secondary accounts as the primary email address on my laptop it works.
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