Visitor
•
11 Messages
Xfinity stream still down for my Samsung 2021 TV (Error:TVAPP-00148)
I haven't been able to watch xfinity stream after an update to it around Jan. 20. I'm completely disappointed on how this has been handled. On the day it went out, I wasted several hours over the phone with customer reps that were clueless on what was going. Later I found on this forum, many people with Samsung tv's had the same problem, unable to stream live tv. I finally was told by an Xfinity rep that they are aware of the problem and are working to correct it, and I would be contacted when it was fixed. No one has reached out to me and I'm still unable to stream live tv on this Samsung. A week or so ago, the error message changed from "This Video Cannot be Played (Error:TVAPP-00148)" to "We're sorry. Due to an issue with Samsung's firmware, we're currently working to address a problem associated with live TV within Xfinity Stream on certain Samsung 2021 TVs. If available, please consider using an Apple AirPlay, Google Chromecase, Roku, Fire TV or Apple TV streaming device to watch on this TV. You can also watch on your computer, tablet or mobile phone. For more information, please call Samsung at 1-800-SAMSUNG (Error:TVAPP-00148). How kind of Xfinity to update the error message, which by the way only lasted a few days and now displays the generic original error message when trying to stream. I called Samsung and they were aware of the problem and are actively trying to fix it, and from what I got from the Samsung rep is that they feel it is Xfinity's fault. So, I chose this service and tv a couple of years ago, so I wouldn't have to purchase a separate set top box or streaming dongle. I didn't want to have more cords to look and worry about. This 2021 Samsung of mine is in my living room, so I'm more than upset that what once worked fine, is now unavailable for several weeks. I know I can hook up any of these devices that Xfinity suggests, but that would require me to not only buy it, but also an Electric outlet extender for the outlet on the wall behind the TV. I refuse to have to do this since Xfinity can't get their act together. If this isn't remedied in the very near future, I believe Xfinity will lose me as a TV customer, I will be forced to find some other provider that cares about supplying reliable good service. I probably should have run for the hills along time ago.
P.S. I'm wondering why Xfinity has closed the previous forums regarding this situation? Guess they don't want you to see how [Edited: "Language"] people are over this.
[Edited for "language"]
Accepted Solution
user_9gfd2t
1 Message
9 months ago
15 Feb 2024 - just performed software update using Samsung remote control- success Xfinity Stream is now working!
3
0
user_0a4ea9
Visitor
•
11 Messages
9 months ago
Thankfully, someone found a solution, copy and pasted below. You need to download your tv's most recent firmware from Samsung and put it on a usb drive to install to fix the streaming problem.
user_f54bd4
Visitor
•
10 Messages
4 days ago
Hey Folks!
I posted this last night and Xfinity deleted my post. You need to go to the Samsung site and download the latest firmware onto a USB drive and install it on your TV. Go to the Samsung website and download FW version 2210. I just finished updating 3 of my Samsung TV's that all had the issue and it has been resolved. The bad FW version you currently have installed is likely 2201. I think Xfinity owes me free service for life for resolving and posting this fix they have been dodging for 2+ weeks now...
1
user_koqplc
1 Message
9 months ago
I am having the same problem. Xfinity has done a poor job handling this issue!
1
user_0a4ea9
Visitor
•
11 Messages
9 months ago
This problem isn't completely fixed even after updating to the Samsung 2210 firmware. I've notice after streaming for a lengthy period time, when you decide to change channels, it still produces the Error:TVAPP-00148 message. COMPLETE TOTAL GARBAGE! Seriously deliberating about making service changes.
3
chilak
Frequent Visitor
•
18 Messages
9 months ago
Similar problem here. Xfinity streaming app takes me to one channel with no option to view channel guide, no option to go up or down channels and no option to log in or log out of my Xfinity app. Tried uninstalling & reinstalling the app as well as updating the software on the Samsung smart TV and neither resolved the issue. I tried casting from my phone and from my computer and each work fine, but there is a significant loss of audio level. I tried other apps on the TV such as Netflix and it works fine. I spoke with Xfinity and they seemed to be unaware of this issue. All they could tell me was there has been some kind of "outage" since January 17. Unless Xfinity provides an acceptable resolution, I will be dropping my Xfinity TV/streaming and switching to YouTubeTV.
0
0
user_pj08yg
1 Message
8 months ago
Now March 17 and I have the same random but frequent problem. My issues starts when I change channels. And I get the Error: tvapp-00148 message. My Samsung was bought in 2023. I tried the fix discussed in this thread and updating software isn't available on my TV. Anyone have ideas besides ditching Xfinity?
1
0
user_ka74dd
1 Message
7 months ago
I have this same issue with my Samsung TV and it’s hit or miss. This morning, no problem, then later this evening, nope get the TVAPP error — haven’t really found a solution that works, i find the app just is so hot hit or miss. And here I’m forking out $265/month for stuff that doesn’t work - very cool.
9
user_srke6a
1 Message
7 months ago
I have this issue has well. call Xfinity and I can’t get an American based rep it appears. No knows what is going on and I get the run around. At this point, I’m ready to call Metronet this weekend unless Xfinity wants to reach out to me. $200 bucks a month not worth it.
(edited)
1
0