U

Visitor

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7 Messages

Tuesday, February 6th, 2024 5:34 PM

Xfinity stream still down for my Samsung 2021 TV (Error:TVAPP-00148)

I haven't been able to watch xfinity stream after an update to it around Jan. 20.  I'm completely disappointed on how this has been handled.  On the day it went out, I wasted several hours over the phone with customer reps that were clueless on what was going.  Later I found on this forum, many people with Samsung tv's had the same problem, unable to stream live tv.  I finally was told by an Xfinity rep that they are aware of the problem and are working to correct it, and I would be contacted when it was fixed.  No one has reached out to me and I'm still unable to stream live tv on this Samsung.  A week or so ago, the error message changed from "This Video Cannot be Played (Error:TVAPP-00148)"  to "We're sorry.  Due to an issue with Samsung's firmware, we're currently working to address a problem associated with live TV within Xfinity Stream on certain Samsung 2021 TVs.  If available, please consider using an Apple AirPlay, Google Chromecase, Roku, Fire TV or Apple TV streaming device to watch on this TV.  You can also watch on your computer, tablet or mobile phone.  For more information, please call Samsung at 1-800-SAMSUNG (Error:TVAPP-00148).  How kind of Xfinity to update the error message, which by the way only lasted a few days and now displays the generic original error message when trying to stream.  I called Samsung and they were aware of the problem and are actively trying to fix it, and from what I got from the Samsung rep is that they feel it is Xfinity's fault.  So, I chose this service and tv a couple of years ago, so I wouldn't have to purchase a separate set top box or streaming dongle.  I didn't want to have more cords to look and worry about.  This 2021 Samsung of mine is in my living room, so I'm more than upset that what once worked fine, is now unavailable for several weeks.  I know I can hook up any of these devices that Xfinity suggests, but that would require me to not only buy it, but also an Electric outlet extender for the outlet on the wall behind the TV.  I refuse to have to do this since Xfinity can't get their act together.  If this isn't remedied in the very near future, I believe Xfinity will lose me as a TV customer, I will be forced to find some other provider that cares about supplying reliable good service.  I probably should have run for the hills along time ago.  

P.S. I'm wondering why Xfinity has closed the previous forums regarding this situation?  Guess they don't want you to see how [Edited: "Language"] people are over this.

[Edited for "language"]

Accepted Solution

1 Message

2 months ago

15 Feb 2024 - just performed software update using Samsung remote control- success Xfinity Stream is now working!

Official Employee

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920 Messages

Thank you for letting us (and the community) know, @user_9gfd2t! It's great news that there's a solution to the issue!

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Visitor

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1 Message

How do you perform the software update for Samsung TV?

Visitor

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7 Messages

3 months ago

Thankfully, someone found a solution, copy and pasted below.  You need to download your tv's most recent firmware from Samsung and put it on a usb drive to install to fix the streaming problem.  

user_f54bd4
+3 more

Visitor

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10 Messages

4 days ago

Hey Folks!  

I posted this last night and Xfinity deleted my post. You need to go to the Samsung site and download the latest firmware onto a USB drive and install it on your TV. Go to the Samsung website and download FW version 2210. I just finished updating 3 of my Samsung TV's that all had the issue and it has been resolved. The bad FW version you currently have installed is likely 2201. I think Xfinity owes me free service for life for resolving and posting this fix they have been dodging for 2+ weeks now...

1 Message

2 months ago

I am having the same problem.  Xfinity has done a poor job handling this issue!  

Official Employee

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857 Messages

Hey @user_koqplc.

 

With the Xfinity Stream App on Samsung Smart TVs, it is a known issue that Samsung is aware of and working to resolve. Samsung should be coming out with an update today or in the next few days to automatically resolve the issue. 

 

Some alternative workarounds are manually updating the televisions to see if that helps regain access to the Xfinity Stream App functionality. Here are the steps below on performing a manual software update.

 

Option 1: Using the Samsung TV remote, they should:
- Navigate to Menu.
- Select Settings.
- Select Support.
- Select Software Update.
-->> Note: If the Software Update option is grayed out, it's because a streaming app is running in the background.
-->> The customer will need to change the source to TV or press Samsung TV Plus on the remote.
- Select Update Now to download and install the new updates.
-->> Note: Updates usually take a few minutes, and the TV will automatically restart once the update is complete.
- Do not turn off the TV until after it restarts.
- If there aren't any new updates, they should select OK to exit

 

Option 2: Follow the instructions on Samsung’s website.
- Visit samsung.com/us/support/downloads.
- In the Search your product field, they should enter the model number of their TV.
- Under Firmware, you should see and click on the How to update USB firmware link.
- This will open a new webpage with this header: Update the software on their Samsung Smart TV or monitor.
- On this new page, you should choose and follow the Update using USB instructions.

 

Option 3: Casting to TV.
- You can play Xfinity Stream app content on a mobile device, and then, on their home WiFi network, use Bluetooth to cast the programming to their Samsung Smart TV.
- You would then use the mobile device as a remote.

 

Are you able to try these methods and see if that helps restore the Xfinity Stream app functionality?

I am an Official Xfinity Employee.
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Visitor

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7 Messages

2 months ago

This problem isn't completely fixed even after updating to the Samsung 2210 firmware.  I've notice after streaming for a lengthy period time, when you decide to change channels, it still produces the Error:TVAPP-00148 message.  COMPLETE TOTAL GARBAGE!  Seriously deliberating about making service changes.  

Official Employee

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287 Messages

Hello @user_0a4ea9 - I apologize that you have had this experience. The error was an issue on Samsung's end, and I recommend reaching back out to them for an update. If you still are experiencing issues after Samsung resolves their backend issue, please don't hesitate to reach out for further assistance. 

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Frequent Visitor

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18 Messages

2 months ago

Similar problem here.  Xfinity streaming app takes me to one channel with no option to view channel guide, no option to go up or down channels and no option to log in or log out of my Xfinity app.  Tried uninstalling & reinstalling the app as well as updating the software on the Samsung smart TV and neither resolved the issue.  I tried casting from my phone and from my computer and each work fine, but there is a significant loss of audio level.  I tried other apps on the TV such as Netflix and it works fine.  I spoke with Xfinity and they seemed to be unaware of this issue.  All they could tell me was there has been some kind of "outage" since January 17.  Unless Xfinity provides an acceptable resolution, I will be dropping my Xfinity TV/streaming and switching to YouTubeTV.

1 Message

1 month ago

Now March 17 and I have the same random but frequent problem.  My issues starts when I change channels.  And I get the Error: tvapp-00148 message. My Samsung was bought in 2023.  I tried the fix discussed in this thread and updating software isn't available on my TV.  Anyone have ideas besides ditching Xfinity?

Official Employee

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1.3K Messages

Hello user_pj08yg, I can see how that would be really annoying to deal with, especially when you're trying to relax and enjoy the Stream app. I love that we have the free Stream app for our customers to enjoy, I have it on 3 of my TV's, and I'll do all I can to help you. Are you able to confirm if you're only running into that error code on your Samsung TV? Also, are you able to delete and reinstall the app on your TV? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

19 days ago

I have this same issue with my Samsung TV and it’s hit or miss. This morning, no problem, then later this evening, nope get the TVAPP error — haven’t really found a solution that works, i find the app just is so hot hit or miss. And here I’m forking out $265/month for stuff that doesn’t work - very cool.

Official Employee

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1.1K Messages

Hello @user_ka74dd, thanks for reaching out for help with your Xfinity Stream app. I'm sad to hear that you are having trouble with this, but our team is here to help! 

Have you already tried things like uninstalling/reinstalling the app, and making sure that the firmware on your TV is up-to-date? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

Same problem here.  Happens when I change channels.  Samsung (2023) TV freezes and I get the same error.  Samsung firmware is current.  So angry with Xfinity for not working with Samsung and finding a solution.

2 Messages

Same issue here. Two new Samsung 2023 models— the Frame and the S95c. I can change channels once or twice before the app hangs with the 00148 error. It was really bad over the 4/6-4/7 weekend. 

4 Messages

I also have been having this problem for about a week with my LG streaming TV. I tried to update the LG software but it shows that I am currently up to date with the software.

I deleted the Xfinity app then installed it and it helped for a few tries then went back to giving me the error message again. I then turned off the modem and the router for several minutes then restarted both. This did not change the problem. I too keep getting the error: TVAPP-00148. Can I get some resolution to this please.

1 Message

I just started to have the same problem on my 2 LG TVs. Just hangs on the blue screen with 3 dots. Power cycle on the modem did nothing.

1 Message

4 days ago

I have this issue has well.  call Xfinity and I can’t get an American based rep it appears.  No knows what is going on and I get the run around.  At this point, I’m ready to call Metronet this weekend unless Xfinity wants to reach out to me.  $200 bucks a month not worth it.

(edited)

Official Employee

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514 Messages

 

user_srke6a Have you tried the software update for your TV? This has worked for some on this thread. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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