Help setting up new internet account

Hi, I'm trying to set up a new internet account but I can't login to the mobile app. It looks like my email and phone number are still being associated with an old account, that has now been closed. Can you please change my email and phone number to be linked to my new account? Thank you.

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XfinityMartyR

Official Employee

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1.6K Messages

3 months ago

Thanks for reaching out, user_vrmdt8! I'm sorry to hear you are having trouble. You might try to see if you can re-link your information visiting this site, and follow the prompts. https://xfinity.com/getstarted

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user_vrmdt8

2 Messages

I've started the process and it seems to be working, but when it asks for my email address, it says that it is already in use. Do I need to give the prompt a different email, and then can I change it later?

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3 months ago

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XfinityMartyR

Official Employee

•

1.6K Messages

user_vrmdt8 You might run into the same issue when you try and change it back. We can take a closer look for you, and see what we can do to help. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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3 months ago

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user_vrmdt8

Help setting up new internet account

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