Wifi channel jumps back

@XfinityMarcos​ this is happening on an original Xfinity equipment, and I have tried every option to make the channel change including the walk-through. The gateway responds to change channel request but the channel snaps back to 1 within the next 30 seconds.

Notably when I try the "automatic" option, the channel remains at 1 even though it is the most congested one and my cell phone based wifi tool can see/quantify the congestion easily.

This is a bug. Thank you for your attention to the problem.

Hmm, have you attempted to restore the device back to factory settings? user_zwv257

I am thinking that might be a solid option, we can also ship out a replacement device and give that a shot. Thank you so much for hanging in here with us through this process. 

Thank you

Reset to factory settings did not accomplish the desired outcome (tried it before posting).

Please feel free to escalate for replacement...

Appreciate you walking through these troubleshooting steps! user_zwv257, we would be happy to help get you the replacement in motion. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

@EG​ thank you. I tried that and it made no difference.

Contacted support directly. Will see what happens next.