My email has been working fine for my PC, iPad, and iPhone for years. Now all of a sudden (Monday, 04/24/23) it stopped downloading email to my Outlook and iPhone/iPad email programs.  I am getting an error that states:   I have seen that others have had this issue on the Foru

I have two accounts linked to one login and am unable to pay the bill for one of them. Even when I 'switch accounts' it reverts back to the wrong one.  I also cannot use the app (which has the same problem) or quick pay (which asks me to login resulting in the same problem).  I have tried

Hello.I've read reports (reddit/comcast direct) and discussions (dslreports.com) that the "Superfast" plan I was updated to this year is capable of 800mbps down and 200mbps up*, *IF I have Comcast XB6 equipment, 100mbps up if I have my own.I have my own equipment. Per the announcement (I now can't f

​For over a year now my DVR starts 1 minute early and ends 1 minute early. The smart resume also ends 1 minute early.  I have updated so many of my recordings to add the extra 3 minutes but that ends up messing up other recordings.  I see that Xfinity is still telling everyone to do that

Anyone else subscribe to substack authors and no longer receive anything from substack?

​We are trying to resolve a problem with our rewards account. Rewards put us only in the gold level because it’s only counting our current address which is only 4 years but that is not correct as we’ve been a customer of Xfinity‘s for 20+ years at three different houses. 2 weeks ago, I filled out th

I am trying to find my wifi password And I read that it is available through the gateway login. It says the username and password is incorrect. When I try to use admin that doesn’t work. I just need help locating my wifi password. TIA !

I just moved into a place on the 24th and purchased an internet plan with Xfinity in preparation. However, despite being charged from Xfinity for the 50$ downpayment on my plan, I have still not received any form of confirmation of shipping for the modem & router, and have no way to login with m

When sending a jpg via Text to an iPhone they show up on recipients iPhone as a broken mp4! This started happening last month, sometimes it works fine sometimes it doesn't, very frustrating! What's the fix? Thanks!

I am new to DMs. I have not been able to receive email notifications for DMs.  Platform (forum) notifications for DMs are working.  Both ‘Email’ and ‘Platform’ checkboxes for ‘New direct message received’ in ‘Notification & Preference’ option are checked.  The email address in my

My internet stopped working. Xfinity phone support said I had a bad modem, so I replaced my customer-owned modem. The internet still did not work. A technician made a home visit. The technician said my modem installation failed so he wanted to charge me an installation charge. I told him to get it

​​Hi, like others here on the forum, I've recently and more frequently been experiencing intermittent connectivity and dropped connections. This happens several times per day. ​​​​I live in an apartment building so I suspect the problem may be outside of my control, as I haven't updated any componen

Hi - how do I sign up for Gigabit X6?

Hi, I am out on a leave of absence, and like previous posts, need help in canceling courtesy services. I have looked for the icon to send a peer to peer message but can’t find it. Can someone please point me in the right direction? Any assistance appreciated.

​​Starting last Saturday, I've been having intermittent internet issues most evenings. I've done everything I can to diagnose, but the automated outage report provides no useful information. No estimated time of resolution (just "as soon as possible"), no acknowledgement of a 6-day window being more

Hello,I’m having an issue launching the Disney+ App from my X1 4K DVR. Error Code: 1026 - Auth_Service_Init_Failure Anyone else having this issue? thanks!

Crisis time! Years ago, I learned how to reprogram the Xfinity remotes to make the Page Up and Page Down buttons yield 30-second skips instead of the default 5-minute skips (exit-exit-exit-0030). Tonight, this is no longer working. I have tried reprogramming multiple times with this sequence and hav

I am at the point of pulling what little hair I have left out of my head. My last name on my account somehow became misspelled which causes any orders I make to be canceled. I contacted support via phone  they sent me a ECM to fill out since I have not changed my name or gotten divorced I woul

Just this morning, after 10am EDT, Thunderbird can no longer retrieve my email from comcast.net. Attempts fail with: "The RETR command did not succeed. Error retrieving a message. Mail server mail.comcast.net responded: Message 1 expunged." I found a posting (undated) that said it was necessar

My mother has an old busted modem/wifi combo from Xfinity (she rents it from them) that needs to be replaced. She has been trying to schedule this replacement for three days, and each time, Xfinity has failed to honor the appointment they've set and they've been canceled after trying to text her lan