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Promotional Credit denied

I purchased a Google Pixel phone through an online order that has a $600 promotional credit upon a valid trade-in. My order was canceled the next day when I went through the drivers license verification process because the promotion was only valid until the prior day but the order confirmation I re

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Director narrating on the Sopranos cannot hear the show

How can I turn of the directors narration on the sopranos so I can watch it?

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17

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Unable to access any xfinity account pages

I have created an xfinity account with the intention of getting internet service. However, when I attempt to go to any of the relevant account pages (billing, account and settings, change of address), the page flickers in and out of the black loading screen and a page stating that "Something when wr

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21

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Closed

Credit for a service outage.

How do I request credit for an internet outage that lasted 11 days at my home? I tried using the outage credit tool and it says there were no outages during that time period, but I have text messages from Xfinity clearly stating that there was an outage. It also took me over a week to get a technici

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166

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SPAM On Demand Purchase

I received an email and text notification that I had purchased an On Demand movie. I have made no such purchase. How do I view recent purchases on my account? I don't recall how to do that. I can only see an upcoming bill.

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9

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XG1v4 keeps rebooting

XG1v4 Will go off and then reset after being on for awhile got on chat last night and the person had me reboot my router? said it needed rebooted IDK having nothing but trouble with this 4k box any thoghts? Thank you! Question

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account mobile number delete?

How do I delete old mobile phone number?

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131

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Price increase

I am writing regarding the recent increase of my monthly internet bill from $90 to $129. As a long-time customer for many years, I was disappointed to see my bill rise by over 40%. $129 a month is simply more than I can reasonably afford for internet service. I shopped competitor rates in my area an

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33

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x1 inputs

how do I change source input with X1 remote?

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89

2

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Closed

XB8 WPS issue

I got a new XB8 yesterday and when I try and pair my XB8 WPS it only blinks red twice and then returns to white, instead of blinking blue for two minutes to connect. I have reset the router manually and also through the Xfinity app. I got a replacement today, set everything up and it still happens,

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75

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Cancel TV Keep Internet

Hi, I’d like to keep my current internet and cancel my TV service. When I call, it directs me to the Xfinity assistant, which then said I had to schedule a call back. When I tried to do that, it said it was having a hard time scheduling.

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24

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Adding service to a second home

Good evening. My wife and I have purchase a new home in the same general area as our current home.  It is going to several months for us to move between the two houses. We would like to have our Xfinity services available in both houses during the transition and then stop service at the old h

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17

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Modify TV/Internet Package

Hello Xfinity! I would like to look at modifying my current package. I currently have TV and internet and looking to go to an internet only package. Currently there are no options for me to to this myself via the website. Thank you.

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Downed Wire

Hi - tree took down power & cable lines. Service still working and cable line temporarily fastened to poles where possible, but multiple spans are either on the ground or very low.  In one spot, there is a large tree on top of the line.

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15

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Phone call harassment

I contact an agent about possibly changing my plan. She kept trying to sell up and get my credit card number.  I said I'd have to think about it. To call me back next day.  Overnight I had severe storm issues arise and was unable to take the 12 calls.  That angered me.  So over

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16

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Closed

TCM channel vanished - TV and app

I have been enjoying the TCM channel through my Sports and entertainment package. However, on Monday the TCM tv channel 33100 disappeared and so did support for the app. I can’t authenticate my account for iPhone, iPad or fire tv cube. The message is just you no longer have this service. I contacted

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1.5K

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Intermittent Modem Reset

Hey, hoping to get advice from someone more experienced with networks here. The past two days I have been experiencing intermittent connection issues. It appears that my modem is randomly restarting itself throughout the day. I haven't called xfinity yet but I figured I would post here in case anyon

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31

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Do I still need to use Xfinity's equipment for faster upload speeds?

I noticed on my account page that for my current internet plan (Gigabit), it shows the speeds listed as up to 1000 Down and 100 up. Do I still need to use Xfinity's equipment to achieve the faster upload?  I'm currently only getting 20-22 Mbps for my upload, which I believe is the old speed fo

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1.5K

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How can I upgrade to a XB8 Gateway?

Greetings, I am currently in the Gigabit extra plan and possess a XB7 modem. Found out recently about the existence of the new Gateway and would like to know how can I switch from my current XB7 to a XB8. Thanks.

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31

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Existing Customer Deals

Hello, I've been a Comcast customer for many years and the charge for my basic internet and home phone service have increased a lot. I see new customers can get a deal of $45 before taxes and fees for these two items. Is it possible to get that deal or something less expensive than my current cost?

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