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About adding a cell phone number to my account.
If I've posted this is the wrong place, please relocate it to where it should be. I have an email from Xfinity about adding a cell phone number to my account information, and I would like to talk to somebody about that.
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Customer Service
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Security Certificate that cannot be verified
I have multiple "comcast" email addresses that I use through Outlook, Microsoft 365. On one email I constantly get this warning, none of my other comcast emails do this. I click yes and it gets my email but I want to get this taken care of so it doesn't come up. What is causing this to sporadically
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how to send a direct message
I would like to submit a request by sending direct message, but I cannot find the chat icon.
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Devices
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need gift card replacement but can't find direct messaging icon.
I have a gift card that has expired and I have not used it yet. It looks like I need to direct message someone in Xfinity after reading the other answers in this forum. however, I can't find the direct messaging icon on either my laptop or my mobile. Can you please tell me how to direct
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Plan
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My IPv6 address is changing about every 2-3 days
For some reason my IPv6 address keeps changing every few days which is causing issues with some firewalls that I have to keep adding the new address to.
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Customer Service
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No Coax hookup: Older mobile home
Just had to come back home from living in another state, didn't realize there wasn't a coax feed into the trailer as the interent from before was powered exclusively through CAT cables and run up to a dish of some kind. I was doing some research and it looks like the connections aren't how they used
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Your Home Network
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Virtual Prepaid Mastercard
I received an email saying I have a virtual prepaid Mastercard from Xfinity. The email came from yourcard@xfinityincentivetracker.com And includes the phone number 866-385-8392. Is this a legit thing or is it just another [Edited: "Language"] trying to get to my info? Thank you and have a gr
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Customer Service
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Pick up equipment
I am about to order new internet service and want to pick up the equipment at a xfinity store, so I can watch TV today. Can I do that?
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Customer Service
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Claim Your Boston Red Sox Prize from Xfinity Rewards!
Hello, just want to check yo see if the email I received for free Red Sox tickets was legit.
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Customer Service
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Xfinity stream away from home
Xfinity Stream away from home is showing that ABC CBS and FOX are not available away from home network. Seems like this is a service change or a problem with the app. I am using the app on iPhone and iPad.
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Xfinity Stream Website
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Payment arrangement is bugged on my end
I was told that I would be able to do a payment arrangement and apparently my account has a glitch that cannot do that according to an agent I talked too, was wondering if I could get any help on the matter I’ve tried for a couple days no response not even a phone call, when it was told I would rece
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Billing
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Linking Mobile Account to My Main Xfinity Profile
I have been on the phone with Xfinity most of the morning trying to get my mobile account details accessible on the main Xfinity website profile. I'm wondering if anyone else has found a resolution. I moved recently this month, and before moving, whenever I logged in to my Xfinity profile on the Xfi
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Sign-In and Account Management
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Charged installation fee $100 when we were told by both agent and technician that it would be of no charge
Setting up new internet at a new place knowing Xfinity service worked here previously. We had 3 people in the IT fields setting up the modem at different locations of the house. After many attempts we had to call technical support. Tech support asked us to try a few more things, still didn't work...
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Billing
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Pole Transfer - Brookhaven, GA
Hello, I need to have a small piece of Comcast equipment moved from an existing power pole in my front yard that is scheduled to be removed next month. The power company (Georgia Power) has already installed a new pole and relocated their equipment. AT&T has also relocated their equipment
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Customer Service
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Landscaping Utility Easement
I would like to place 1 or 2 landscape boulders (measuring approximately 2-3 feet wide by 1.5 feet high, by 1.5 feet deep) on top of my residential utility easement. Comcast is the only utility with a line buried in this easement. Am I allowed to place the boulders (as my neighbors have done) or w
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Customer Service
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Closed
Upgrade from free Xfinity Peacock Premium plan
Hi, I’m enrolled in the free Peacock Premium account Xfinity offer. I previously paid for a Peacock Premium+ no ads plan, but switched to Xfinitys free offer. I HATE having ads again as they are always such long breaks. I want to upgrade back to paying for a plan with no ads, but cannot find wher
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Channels and Programming
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xfinity mobile: blatantly lied to by chat agent and Xfinity is ok with it!
tldr; Online chat agent outright lied about a promotion, tricked me into getting xfinity mobile, and stuck me with a higher bill. Other online chat reps agree it was entirely wrong, but Xfinity refuses to fix it.Long-ish story, but there are some lessons in here for everyone. Last month I started
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Billing
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Internet contract renewal offers
My current contract period is going to end in a couple of weeks and I wanted to see what other options are available. Do I need to wait until it actually ends first, or can someone look into offers ahead of time?
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Billing
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Closed
Peacock Premium is activated but I can't use it
1. I am a diamond member and my bill says Peacock Premium is included in my plan. 2. I have activated my Peacock account, but when I try to watch something that is Peacock Premium I am asked to subscribe for $5.99/month. 3. I am signed into Peacock on my TV with the same email that I activated Pea
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Channels and Programming
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Customer service problems
Im a new customer who wanted technical to install my internet i make appointment and it got cancelled 3 times and the customer service people just lie one time they say i cancelled it other they said its the technician, or they say there’s no appointment i have been stuck with them for 2 weeks wait
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Customer Service