Official

Accepted

Unanswered

Advanced Filters

Search Results (36.1K)

Activity
Selected Activity
Xfinity Stream not tuning to MeTV when asked via remote, it's tuning to GRIT

When I asked Xfinity Stream to tune to MeTV via the XUMO voice remote, it's tuning to GRIT. Can this be fixed?  Located in 48917.

Question

8

0

0

Where to I email complaints to? I am angry enough to write a real letter since you can no longer speak with a real person.

If Xfinity were not the only company in my small midwestern city I would dump them immediately. I needed to speak to someone about my service and billing. I called the published number. The AI kept circling bak to get me to use their "Chat Assistant" which could not answer my question or connect me

Question

1.2K

22

Not getting emails

Hi. I am not getting a bunch of emails I should be getting. They are generally from businesses who send regular emails, so I can tell from the pattern or just the general absence of the emails.

Question

17

1

0

Sos only/ no service

My Xfinity mobile service has been very Disappointing I don’t understand why I’m not able to get any data when I already switched. It’s an iPhone 8 and I’ve had this trouble for the last two months. We’ve done the troubleshooting with resetting network settings we’ve done turning it off on and off n

Question

169

2

0

Customer service

I placed this under the customer service category because I honestly wasn't sure where else to drop it. On May the 20th I made what I now feel is a mistake to come back to Xfinity. There has been nothing but issues, and headaches. I called Xfinity 8 times in a 72 hour period to get these issues reso

Question

6

0

0

Please explain my bill and unexpected additional fees

I have the plan that regularly charge me $50 a month. I also set up the autopay, but I am charge $75 this month, regular $50 + TV:check/return fees $25. I need xfinity to explain the following questions: Why am I charged TV:echeck/return fees? This doesn't make any sense to me and I have no idea wha

Question

72

3

0

I tried to pay my bill thru app and website both but I cannot find an option to pay with a credit card. (There is just bank account option)

I tried to pay my bill thru app and website both but I cannot find an option to pay with a credit card. (There is just bank account option)

Question

9

1

0

Missing sent emails

Most of my sent emails have disappeared. I see from browsing this is a very common problem. They are not recoverable through trash, which I know you're going to recommend.  

Question

26

3

0

SOS mode recurring

I'm copying and pasting a prior post that is EXACTLY my issue. Apparently Xfinity closed it and it's impossible to comment or do anything with that post. It's like they know their system is broken and are giving up (they hadn't even replied to that post.) Also, when reporting a mobile issue, I can'

Question

2.2K

9

Xfinity mobile corporate email

What’s the email to contact corporate directly for a complaint. I’m done with these chat agents giving me the run around, lying and changing their minds. I’ve asked to speak to supervisors numerous times and no one has obliged I’m done. What’s the email. All I am asking for is what I signed up for a

Question

856

10

Can’t Get National NBC

Can only get local NBC. No Today show or other NBC programs. This started last night at 7:50pm. Central FL zip 32162

Question

12

1

0

Accepted Solution

Official Solution

COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!!  I looked online and the Comcast e-mail server is down

Question

6.6K

45

Possible scam/phishing email

Customers should be watchful for emails from Xfinity claiming bill payment suspension. My wife and I both received the same email but even though the email address said Xfinity, the actual response email address was foreign. From: "Xfinity.com" <noreply@docsity.com>Date: May 5, 2024 at 2:04:

Question

10.7K

16

How to reach corporate?

I’ll have to start from the beginning to go get you up to speed on what’s going on. For the month of May, my family and I have been having issues with our internet and TV service. It wouldn’t happen all the time but essentially our service was operating at half of its potential, despite us paying fu

Question

24

1

0

Can't Send Comcast Email's but can receive them. Help Please :-)

Starting a couple days ago, Outlook stopped sending emails for my comcast.net account. I can still receive emails.  I can also ping the port at smtp.comcast.net:465.  It seems my attempt to connect to the port is being rejected by the server.  Password is correct (am receiving emails

Question

129

3

0

Is this legit or is it a scam?

Xfinity Customer Reward Program Congratulations! 30 de diciembre de 2023 Every day, we select a small group of Xfinity users to participate in a customer

Question

2.5K

6

0

Looks like you can't make changes to this plan. Please contact the account owner to continue.

I am moving next month so I created an account today to sign up for services. After I did, I realized I made a mistake and chatted with a rep via the Xfinity app. My plan was cancelled and now every time I try to set up a new plan, I receive the “Looks like you can't make changes to this plan. Pleas

Question

6

1

0

recording conflict

Why can't I record more than one program at a time?

Question

6

0

0

XFinity Pods Don’t Work

For the past year I’ve been in a battle with XFinity. It’s come to the point where I just don’t know what to do. While the service is great, the equipment isn’t. When they installed my router, they placed it on the opposite side of the house. Which is really barely reaching the opposite end, where

Question

61

4

0

I cannot send an email. I am trying to send an email to my mother's caregiver.

I hope you are healthy and well. I cannot send an email nor create a draft email I need to send an email to my mother's caregivers at the nursing home.  I received the following message. An error occurred inside the server which prevented it from fulfilling the request.  Help!!!

Question

48

2

0

forum icon

New to the Community?

Start Here