Xfinity has been going out multiple times a day for weeks now (Niwot CO). This is nothing to do with my router or coax. I've done every troubleshooting step and myself and my neighbors all work from home and it's been the same experience for all of us, at exactly the same times. I have a UniFi Dream

Hello, my internet seems to have gotten slower in the last week. Only getting 1 bar on all my devices when this was never an issue in the past. I don't want to speak to a bot or use a text system to resolve my problem I want a real human to look at my account and give me answers.

My xfinity wifi network is running very slow. How do i get help fixing this?

I have attempted to ask questions/change features to my account. I went through 4 or 5 agents yesterday. I keep getting the run around or disconnected. I am very frustrated to the point I am going to cancel services for ALL of my addresses. All I need to do is add unlimited data to my current plan.

I’m really frustrated. When I open the app and run my speed test, the answer is that I’m getting 118% of my plan, then while obviously connected to WiFi, I get a ypu have no WiFi. 2 of my devices (photo frames) show I’m connected at the top, but when I go to the WiFi page it tells me ‘connection ava

Please advise as I have had this for years and now it has been blocked from my account. Please let me know how I can get it back. Have gone through all the "trobleshooting" steps and still get the same error.

Sometimes Xfinity will think an email is spam when it is not. So I just mark it as Not Spam. But that doesn't work any more. My health care provider Kaiser Permanete for example. I used to get email from them in my Inbox. Now they go to Spam. I mark it as Not Spam but it still gets sent there. Other

phone number to speak with live person

Every night for about a week now, my modem lights in the back of it begin flashing erratically most of the night. This is in my bedroom and very disturbing. How can Comcast be doing that much updating? It doesn’t happen during the daylight hours, just at night.

hello i need to speak to live agent about my bill

I received a text from Xfinity, asking me to take a short survey about why I changed or canceled my service. I did not cancel or change my service. I wanted to make sure my account was alright.

I am pretty upset with my internet service over the last 3 weeks. It keeps dropping out randomly. I am unable to contact customer service. I called 2 days ago and the robot on the other line performed a router reset. I was supposed to receive a text asking if it fixed the issue, but I never received

When I got my gigabit last month I was getting 1100 down 24 up and was pretty happy. The last couple nights my upload has gone to 1-3 and is knocking several devices I run offline. Download occasionally dropped to the 100s but seems to be back to 1000 tonight - upload still awful. Thinking of going

My IPV4 internet access no longer working since an Xfinity update that I believe was installed around 12am on 2/11/2025. I have been dealing with this on and off again issue for almost a year now. I have had 3 replacement Xfinity routers (two XB8 & one XB7) and none of them have resolved the issue.

Since Christmas, our gateway has been constantly failing to keep IPv4 addresses assigned to computers within the wifi LAN. We are using the XB7 gateway and two xfinity pods (no non-Comcast equipment), and while the Xfinity app swears that we are up and functioning at 100%, only IPv6 address on the i

Hello, Interested in using an approved Xfinity 3rd-party modem (ARRIS T25, non Xfinity-supplied modem). How / where can the MAC address be checked / confirmed not still registered to an account prior to using?

I'm having some pretty significant issues and really need some help. I am trying to set up internet access at a 2nd home I visit infrequently. I have had comcast access there before with no issues, using my own modem. I have just been trying to reactive my access using the same modem and have run in

Subject: Upgraded to 1.2 Gbps, App Still Shows 800 Mbps and Speeds Haven’t Improved Hi all, I recently upgraded my Xfinity plan from 800 Mbps to the 1.2 Gbps tier, but I’m running into some issues that don’t seem to be resolving. Here’s what’s going on The Services section of the Xfinity app still s

Every time it rains my internet is spotty after. You need to look at the boxes in Spring Hill. This is ridiculous.

I recently purchased a Samsung Galaxy S25 Ultra from Xfinity and participated in their trade-in promotion. I was eligible for a $1,000 credit, but I only received $400. Despite following all the requirements, the promised amount was not fully applied. I contacted customer service, but the issue has