Get an error that says this net work is operating on Wi-Fi channels and used by several other nearby networks restarting your wireless router mail out to automatically choose the best channel. Use a Main resolve this problem. I’ve restarted several times. No luck.

I'm moving to a new house next month but don't know the exact date I will need service activated at the new address. I have my own modem/router/equipment, I'm happy to set it up myself.  When I go through the process of setting up a transfer, it makes me set up a service appointment that I don

I sent my old phone for trade-in in March and it has been two months without getting a credit. I instead got a "credit cancelled" notice. It has also been a month since I talked to a customer representative who confirmed the receipt of my phone but they were still processing it. I've seen many po

My modem is up and running. All diagnostic tests show that things are running normal. The app even shows that mine and my wife’s cell phones are connected. However, neither of our cell phones will actually connect to the internet. Every time we try it gives us an error message that says “unable to j

I got a new phone and cannot get my email on my phone

Record a series of episodes on living room dvr but by the next day, they are gone. My bedroom dvr doesn’t do this

I'm trying to pay my bill through my app but it keeps denying me

I'M HAVING PROBLEMS GETTING TO MY VOICEMAIL. IT SAY MY VOICEMAIL IS UNAVAILABLE.

I need to show proof of my lease.

I have not been able to login into my account to manage anything. I registered for an internet plan with my new apartment, I set up my login information, but after that I have not been able to login into anything. I have tried the website, the app, the xfinity chat, etc. this forum is the first th

PLEASE do not give yet another instruction on how to port forward. I have forwarded many ports and am reasonably proficient.  However, of the many dozens of ports forwarded over the years, two of them are blocked by Comcast.  I need to know how to unblock ports 8883 and 53.  I have c

Needed new equip msg when attempting. This is new equipment

When attempting to access these channels I get msg that I need new equipment. This is the new equipment.

Hello, I've spent hours with support recently trying to resolve an issue. Xfinity support promised my wife a free phone (a Pixel 7), which they sent us, but now it looks like we will be charged around $29/month for it. A few days ago, I talked to an Xfinity support agent on the phone for close to an

I per-ordered IP 15 Pro with an iPhone 12 as a trade in. New phone received, but no "time to ship your trade in" email. In my account - device - trade in detail, there is a button for "Print your trade in shipping label", but this button not working. I cannot print a shipping label to send my trade

I send emails to a friend and they end up in his spam folder. As far as I know he is the only recipient to have this problem. Is the problem on his end? And how might he solve it? He is not a Comcast customer and his mail is .Verizon.net. Thanks for your help.

So here we are again, this app is broken. Last night the stream app just closes every time you open it on Roku! Remove the app, re-add it same behavior! Still broken today! This is unacceptable! We put up with months of sound getting out of sync and now this. You guys need to hire professional dev

I have been unable to get my Comcast email with the Apple Mail app on my MacBook, iPhone and iPad. When I click on the account, I get a message - "Temporarily Blacklisted IP Address-Try Again Later." The problem started yesterday and is still continuing. I did not make any changes on my devices. I

Hey, just wanted to say thank you to Xfinity for the advance notice of an outage to work on upgrades in my area in Portland OR tomorrow, Thursday. I know I’ve used this forum as a gripe board, so I wanted to take a minute to send a genuine thank you for notifying me (and my neighborhood) a week befo

I need the wpa key to connect my ps3 where can i find it on the xfinity router