Official

Accepted

Unanswered

Advanced Filters

Search Results (36.7K)

Activity
Get an iPhone 14 on us! - Promotion Monthly Credits

Hi Everyone, I'm having an issue here with Customer Service not finding my promotion on an order from September/October. I'm referring to the one provided to select accounts through Xfinity Rewards that provided a discount of $829 through 24 monthly payments. This is clear as day on the Order id

Question

 • Xfinity Mobile

41

7

0

Accepted Solution

XG1v4 TV Box Question

Can someone tell me what the USB port on the back of the XG1v4 tv box is used for?

Question

 • X1

22

1

0

packetloss and dropped connections all day everyday for the last week

I'm in rockford, IL, I've had 2 tech visits that replaced a lot of the stuff outside my house after describing the problem I was having to them. Nothing fixed the issue of being unable to play any games or stream without packetloss and my stream constantly restarting atleast 5+ times an hour - that

Question

 • Your Home Network

10

0

0

Xfinity mobile 5G does work

Every time the network goes from LTE to 5G, I always experience disturbances in communication. Disturbances like: If I’m on call , the call may drop or I won’t hear the person on the others side; or if I’m using the internet, it will slow down completely or no network appears on the screen. Over the

Question

 • Xfinity Mobile

21

2

0

ARRIS SB8200 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing

Lately, my few months old SB8200 modem started to drop connection once few days. I had to reboot the modem manually to reconnect. The log has lots of "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing". Is this because of the modem or Xfinity service? Below is the log. T

Question

 • Your Home Network

28

3

0

Samsung S95B won't recognize XG1v4

Hello,I have a newly purchased S95B TV (firmware 1310) that won't recognize my Xfinity XG1v4 cable box. To be clear, I can choose the HDMI source that it's connected to and watch TV, but it doesn't recognize it / show the Xfinity icon nor can I control it via the OneRemote (even if I manually search

Question

 • X1

9

0

0

Payment mailed three weeks ago, not cashed, now a late fee attached

I have been billed a late fee of $10 although I have paid my bill. The problem has been an occasional payment does not get cashed and recorded by Comcast. Now this has happened again, but this time with a late fee attached.  Previous bills were satisfied when Comcast recorded my payment but

Question

 • Billing

312

17

0

Not eligible for rewards even though I pay for upgrades

When I sign into Xfinity with my primary account and go to the rewards page, I am told: We can't offer you rewards right now Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I live within a community that pays for s

Question

 • Customer Service

21

2

0

HD Channel Subscription

Whenever I attempt to access an HD channel, I get message telling me that I need to go to xfinity/com/shop and subscribe to HD. I already subscribe to HD Tech. Also see that there is a there party issue going on with Xfinity. Is this affecting my HD service ?

Question

 • X1

31

4

Constant dropping of service

My internet goes out five to seven times a day for a period of time anywhere from five to twenty minutes. The staff, while nice, at the local retail store are useless in resolving this problem, the same with the chat app. Unless Xfinity willfully does not want to know their service is awful and I wo

Question

 • Customer Service

29

3

0

4k box

I need to order 2 4k boxes

Question

 • Customer Service

19

2

0

Visa prepaid card reward for new phone issue

I activated the $150 Visa Prepaid card reward and purchased/activated a new phone last July. It has not been listed on the Incentive Tracker page.  My Reward page shows “Your reward is in the works. Be on the lookout for a package” at least since September.  I called the customer service

Question

 • Xfinity Mobile

38

4

Months of emails lost

After making a new folder and moving some e-mails, suddenly, all emails from 05/01/2022 to the present are not in my inbox. If I do a search online using the xfinity website, the search results find them and says they are located in the inbox, but do not appear in the inbox. I have been on the phone

Question

 • Email

102

5

0

Worst experience EVER

My 2 year contract will expired 12/7/2022, and my new statement came $70 higher already, so I went to the store at , <Edit: Personal Information> and I ended up going 3 days 11/29,12/2 and 12/3/2022. to make a long story short I moved my land line to a cell phone gave my credit card to pay for

Question

 • Customer Service

24

2

0

Contract Renewal

My contract ends in late January, I was wondering how to renew my plan for the same/similar price. Thank you

Question

 • Customer Service

14

2

0

Remote pairing

Stuck on scanning for devices- volume and voice not pairing with remote

Question

 • X1

53

4

0

Pixelation on sport fifa World Cup on fox sports, nfl on cbs and more

The picture pixelates randomly making imag unrecognizable and breaking up audio

Question

 • X1

6

0

0

Accepted Solution

I'm not getting my comcast.net emails

I'm able to send emails but I have not gotten any emails since Thursday. Previously I had to get rid of a gmail account listed as preferred and owned by another person.  Don't now her.  Deleted that account and changed the preferred back to my email account at comcast.net.  Now I'm n

Question

 • Email

1.3K

3

I was promised $20 discount on my internet plan if I added a mobile service

Back in May 2022 I was offered a deal where if I added a mobile service, I would get a $20 discount on my internet bill. Thinking it was a great deal, I confirmed multiple times with the customer service agent that I would only be paying $60 for my internet if I signed up. She confirmed multiples ti

Question

 • Billing

15

1

xFi Complete customers now have faster upload speeds

https://www.xfinity.com/hub/internet/faster-upload-speeds This page says the following: Exciting news! Now, eligible xFi Complete customers can receive up to 5–10x faster upload speeds. This is just one step toward providing our customers with next-generation Internet speeds. Our existing upl

Question

 • Customer Service

2.4K

11

forum icon

New to the Community?

Start Here