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Haven’t gotten my XF Mobile gift cards for $900. Bought phones in December

Bought 2 iPhones in December 2021 in the promo period. Due $900 in Visa Gift Cards.  Never received them. Called 5 times.  Went to the XF store and got a trouble ticket number.  Sent a request on the Gift Tracker site.   Each attempt resulted in… no response.   Today is May

Question

 • Xfinity Mobile

22

2

0

Adding channels to flex stream app

Hello, I am an internet only customer with a free flex box. I recently called and inquired about adding a channel package to the stream app and was informed that I basically needed to become a cable subscriber again, change my service to a double play package (without a cable box rental), but would

Question

 • Flex

7

0

0

Move-To Address Not Recognized

Hi, I am home shopping, and I'm trying to look up whether homes I'm interested in are serviced by xfinity internet. It seems that at least one of these has an address that's not recognized by xfinity's tool. This thread (https://forums.xfinity.com/conversations/customer-service/new-address-not-re

Question

 • Email

6

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Unable to Log In to Account or Find/Change Xfinity ID

Hi, I recently tried to create a new account and sign up for internet, but whenever I sign in with my email (or phone number or username) and password, the message, "Hmm, the page didn't load correctly" appears. If I go back to www.xfinity.com, I can see my first name instead of "Sign In", but clic

Question

 • Sign-In and Account Management

71

2

0

Downtimes in Xfinity App resetting

The downtimes I have set for my kids devices keep resetting. I will set the downtime for each profile and the time will change from what I set it at. Each child has their own profile and it is happening on multiple devices Apple, laptops, desktops, Xbox, etc. Please help

Question

 • Xfinity App

4

0

0

Intermittent black screen

Exchanged the box for a new one at the xfinity store today. Still getting intermittent black screen issues after watching for about 30 mins. I downgraded the video resolution from 1080p to 1080i, and the box worked for an hour and then went full black. Had to power cycle to make it come back. I had

Question

 • X1

11

1

0

Grandfathered Plan.

I have a grandfathered Xfinity account and number and I just added a new line to my existing Xfinity account. I would like to cancel my old number that I have on that account. Will I lose my grandfathered plan cost, if I remove the old number for the new line I just added

Question

 • Xfinity Mobile

8

0

0

Slow App response and load times.

Why is there so much lag time between the remote and 3rd party apps on the X1? Even load times are much longer than using my roku. Is there a simple fix besides calling a tech to come out?

Question

 • X1

3.5K

20

5.1 Audio Live Programming

Is it possible to find out which devices support 5.1 audio in the Xfinity Stream app for live programming?

Question

 • Xfinity Stream App

16

1

0

Blocking YouTube parental control 🙏🏼

Can you please implement a way to block YouTube for Xfinity customers? This is absurd!

Question

 • Customer Service

15

1

0

Accepted Solution

Cancel AMC+ subscribed from Flex

Hi, I subscribed to AMC+ on my Flex but now I would like to cancel it. Can you assist me with this? Edit: to clarify, I looked for self-service options in Xfinity My Account and found none. The Apps and Subscriptions settings on the Flex itself says I have no active subscriptions. When I searc

Question

 • Flex

48

1

0

Phone line interference (?) causing all lights to blink rapidly on Gateway modem

I have an Arris TG1682G Gateway modem, rented from Xfinity, for internet and phone service. All functions worked perfectly for many years, and I have received upgraded units from Xfinity on several occasions.  Approximately one year ago, the landline phones began intermittently not working on

Question

 • Home Phone Service & Equipment

78

2

0

Extremely Slow Phone App Loading When Connected to xFi Gateway

Takes a long time to load apps on my android phone. Usually times out. Including the xFi app.  If I turn the wifi off on my phone problem goes away. If I connect to a different wifi, problem goes away. I tried reinstalling apps and restarting phone.  Tried restarting router.  Does

Question

 • Xfinity App

686

19

0

TCM channel

I used to be able to watch the TCM Channel on my phone and IPad now it’s says it’s not supported. Why?

Question

 • Xfinity App

5

0

0

This Channel is Temporarily Unavailable

The majority of my channels are not working and show "This channel is temporarily unavailable". I have restarted the system, refreshed the system, unplugged the power and cable connections. Nothing has worked for me.

Question

 • Channels and Programming

10

1

0

Order New landline service

We just got new internet with Xfinity, and would like to add a phone line, I’m assuming voice over internet is best. We need a private line.   can you please advise on who I need to speak to to get this ordered/ connected? thsnk you

Question

 • Home Phone Service & Equipment

11

1

0

Jefferson

My internet drops every 30 seconds, I'm using my cell phone's mobile internet, I'm routing to my tv, because I pay for a service that doesn't work. Never got a reply from xfinity

Question

 • Customer Service

9

0

0

download program to tablet's SD drive

Is there a way to download a TV program to android tablet's SD drive? If not directly, can it be moved?

Question

 • Xfinity Mobile

11

1

0

Accepted Solution

Closed

SB6183 to Netgear CM1000 for speed upgrade

I currently on a 400Mbps tier with a SB6183 modem. I want to upgrade to a 900Mbps and switch the modem to a Netgear CM1000 that I have. Do I need to do anything or just simply sign up for a new plan, then swap out the old modem with the new one?

Question

 • Your Home Network

46

3

0

Main box connection issues

After having issues with an old box I exchanged it for a new main top box. Having all the same issues. It worked here and there, it won't reset thru the app, says its not getting internet signal when everything in my house has a signal. I unplug the box and it loads and works for a bit then same thi

Question

 • X1

10

0

0

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