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Monday, January 27th, 2025 12:02 AM

Terrible Upload Speed

When I got my gigabit last month I was getting 1100 down 24 up and was pretty happy. The last couple nights my upload has gone to 1-3 and is knocking several devices I run offline. Download occasionally dropped to the 100s but seems to be back to 1000 tonight - upload still awful.

Thinking of going back to Fidium. If they consider me a new customer I can get rock solid 300/300 for $35/mo. Anyone else experience slow to zero upload speeds and fix it? Already reset modem/router (Arris G36), hardwired connection.

Official Employee

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1.1K Messages

3 months ago

 

PaladinNH Hi there! I understand your concern with your speeds and would love to help. Have you attempted any of the troubleshooting steps via our awesome Xfinity app? This is one of my favorite tools and best place to start. https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

 

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