Upgraded to 1.2 Gbps, App Still Shows 800 Mbps and Speeds Haven’t Improved

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Subject: Upgraded to 1.2 Gbps, App Still Shows 800 Mbps and Speeds Haven’t Improved

Hi all,

I recently upgraded my Xfinity plan from 800 Mbps to the 1.2 Gbps tier, but I’m running into some issues that don’t seem to be resolving.

Here’s what’s going on

The Services section of the Xfinity app still shows my plan as “up to 800 Mbps”

Multiple speed tests consistently show download speeds around 530 to 540 Mbps

I’ve already restarted my modem multiple times

I uninstalled and reinstalled the Xfinity app

I contacted Xfinity Support over the phone. They confirmed my account has been upgraded on their end

They walked me through restarting the modem again and had me run a speed test which still came out around 531 Mbps

I was told the modem would go through a “self healing” process over the next 2 hours, but nothing has changed

It’s been a while since the upgrade and nothing reflects the new plan, not in the app and definitely not in speed performance.

Anyone else run into this or have suggestions

Any help from Xfinity support would be appreciated

Thank