Hey @user_ykspbt , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond momentarily.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
I have three separate issues with my home phone…all caused by work a repairman did weeks ago. I cannot get out of their loop to “chat with A-I” and speak to a live agent. After over a dozen requests they now say “having trouble making the call and want me to go back to chat. I want to scream…and cancel my account
user_2pa4xx We cannot route you to a specific agent through this platform. We would be happy to try and help with whatever issue Lakshay was assitsing you with.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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115.8K Messages
7 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2K Messages
7 months ago
Hey @user_ykspbt , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will respond momentarily.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
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user_cbvd7h
Visitor
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1 Message
4 months ago
I have three separate issues with my home phone…all caused by work a repairman did weeks ago. I cannot get out of their loop to “chat with A-I” and speak to a live agent. After over a dozen requests they now say “having trouble making the call and want me to go back to chat. I want to scream…and cancel my account
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user_2pa4xx
Visitor
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1 Message
2 months ago
looking for lakshay just speaking with her 10 minutes ago, lost her
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