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XB8 keeps randomly rebooting itself.

I have the Technicolor XB8 CGM4981COM I've had an issue with the past 3 boxes here. They randomly reboot a few times a day or go a few days without doing so, then it happens again. Sometimes it's 3+ times a day. The first XB8 i had worked flawlessly and I received the full Gigabit I pay for, until

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Own modems Mac id coming up as rental

I'm trying to active my internet. Xfinity system is saying that my modems Mac id is in their system as one of their rentals. So I either need to pay the rental fee or buy another modem

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Billing

Would someone take a look at my account and see if I can get any promotional pricing? Thank you

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License Issue :: 7005

Xfinity stream is not working on Fire tv and receiving 7005 with Error 18. Stream working fine on Roku tvs.   Have ensured all updates are done and restarted tv and reinstalled xfinity app.  When we can see channels they keep pausing.  

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115

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Underground Conduit and Service Line Replacement

I need to replace my underground electricity service and place that service in a new conduit (the old service line was buried with no conduit or other protection). During this process, the power company (PG&E) is asking me to coordinate with the other utility companies if they want to be in the

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Flex User Interface Update

Hi I didn't know where to put this. The User Interface update that was just released looks terrible. I work in design and this is an absolute downgrade from the elegance the previous UI had. Thank you. Have a nice day.

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84

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DATA USAGE PROBLEM

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

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3.1K

52

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Xfinity Rewards Sweepstakes

I received an email from [Edited: "Personal Information"] stating that I won the Sweepstakes. The link I clicked in the email directs me to https://xfinityrewardswinners.com/Guest/Xfinity/ . Questions: Is that a legitimate email address for notifying winners of the Xfinity rewards sweepstakes? And

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259

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Any new promos?

My two year promotional period recently ended and I noticed my bill went up quite a bit. I was wondering if there any current offers for existing customers that would help to lower these costs? Any help would be greatly appreciated!

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Second home Internet termination

I have Internet and cable and am looking to add Internet at my second home, but might sell it within 2 years. If I enter a 2 year internet contract on my second home and need to cancel before then, but still keep Internet and cable at my main residence, will I still be charged a cancellation fee?

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Internet keeps disconnecting every day while on work calls.. this is happening about every hour!! Xfinity Support Needed!!

I have been having this issue for the last 3-4 weeks. I changed from a different internet provider given how spotty my connection had become and they couldn't offer a single solution besides "Increase your speed and do not use a VPN"... (which I don't use). I work from home and I am experiencing con

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Overhead Aerial Service relocation to Underground

Trying to get started with the request to relocate my overhead aerial service to underground.

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How to get someone to take your construction ticket seriously

Hi there, I have been trying for six months to get comcast internet run to our home. Initially was told we already have Comcast internet access at our house (great!). Tech comes out and is unable to do anything because lines are not run to the house. Tech put in a construction ticket. Never heard ba

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Peacock Premium Plus price benefit?

I just want to verify if I'm seeing this correctly. I have Xfinity Gig internet plan that comes with Peacock Premium as a "free" bonus. It has a ton of disruptive commercial breaks that I do not want. I already thought I upgraded to Peacock Premium Plus months ago, but started seeing ads again so I

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Cable line relocated in my backyard

Hi I am doing some construction on my deck in my backyard. Your cable is stapled underneath that deck.  I need the cable pulled off the bottom of my deck and moved over a few feet in my backyard. How do I get help on this? Any advice is greatly appreciated. Thank you, Scott

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Caller ID not working

Ever since we switched our account to internet/voice only, the caller ID just says "out of area" for every call. Tried resetting the modem and that didn't work. Any help is appreciated.

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Changing my router - two questions

I have xfinity cable service with my own compatible modem (Arris SB8200). I will the replacing the router currently connected to with a newer one (new one is a mesh based router). My questions: 1. Do I need to do anything other than - (1) turn off the current router - (2) turn off the modem - (3)

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Cable down from house to utility pole

Cable down from storm. How do I report this?

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Upgraded modem needed to get 100 mbps?

I own cm1000v2 modem. I have 1 gig down / 100 mbps plan. I am consistently getting 20mbps upload speed. Xfinity customer service told me to get xfinity modem (of course at monthly charge) to get 100 mbps upload speed.  Is it necessary to upgrade cm1000v2?   It is hard to find out e

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[CODA56] Unable to reach 200Mbps upload speeds after mid-split upgrade

Hi - I'm having trouble getting the full 200Mbps upload after receiving the mid-split upgrades in my neighborhood at the end of September. I have Gigabit Extra (1.2Gbps down/200Mbps up, 35mbps before the upgrade). Right now I have a CODA56 modem and am seeing speeds of ~90Mbps. Only the DOCSIS 3.0

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