Who do I contact to get a contracted job bearing cables for you guys at Xfinity Comcast thanks for the input

Hi Everyone, It was alot of work but finally got it done. We never had cable. Comcast/Xfinity subcontractor installed new "875" cable underground to the house. A tech today ran the wire from the pedestal into the house and hooked up a modem. We were told that because we had this new big fat wire

Where do I send my ACP recertification? I was approved a couple weeks ago but I'm still getting emails from Xfinity saying I need to do the recertification. So do I need to send something somewhere?

Hi, I'm a new Xfinity Mobile customer and since the move, I am no longer receiving many of my verification codes (text messages), even the verification code text messages from Xfinity.

On January 4th, I applied for ACP after initiating switching to the Internet Essentials Plus plan. January 9th, I informed the Internet Essentials Plus people that I got my ACP approval. They informed me that after a couple of days, I would see the $30 ACP credit which I did on January 11. As of

How does one order the XB8 gateway? I have the XB7 and when I check online, Xfinity shows that I have the most current equipment. I have the 1.2 Gbps internet speed, along with TV and home phone. I have read how some ordered the XB8 and received the XB7, I do want to avoid this. I am also looking to

I have been able to connect to a xfinity hotspot near my art studio for more than a year without issues. Suddenly, without any changes on my end, the connection no longer works. I use an android phone and have no problem connecting to other available hotspots. Wondering if there is a fix for this is

I recently purchased an Arris surfboard SBG7600AC2 that I foolishly hoped I could easily use to replace the Xfinity modem I was renting. Well, after going through the process of chatting with Xfinity support I registered my new modem.  The old modem stopped working so I plugged the new modem i

So, I haven’t been happy lately with the quality of Xfinity’s service. And honestly have been thinking of possibly making the switch from Xfinity to DIRECTV. I’ve been with Xfinity for a long time now. And of course, I use the Xfinity Stream app. In Xfinity Stream, I have purchased many movies an

I just moved and Xfinity needs to access a locked fence on the lot next door to install internet cable lines so I can have internet. No one answers the number on fence sign to grant access. Xfinity is the only company that I can use. I’m at a loss on what to do. Xfinity says it’s my problem. Any sug

Hello - We have been Comcast customers for over 20 years. We always use the Customer Retention Department to renew our service.  We contacted them on February 7 to renew our service.  The rep sent over a text message to let us know that we would receive the same service that we ha

Rebooted modem and still have same speeds. All devices are having the same issue from slow internet. Speeds testing at about 600 Mbps. Paying for and yes I know up to 1200. Speeds were faster in the past and now I have 3 less cameras running.  I should at least be getting same speeds I had bef

I am not getting a dial tone after I activated my new gateway; internet is fine, but no voice service. I did try using the chat agents to troubleshoot, but they weren't able to fix on their end and ended up scheduling a tech to come out tomorrow morning. How ever I wanted to take a shot at it in her

I signed up for (and activated) Xfinity internet on Jan 6 (when Xfinity had the "Hello 2023" sale running which offered $500 back with Xfinity internet and 2 Xfinity Mobile lines). I have not yet signed up up the Xfinity mobile lines. The terms of the $500 back Hello 2023 sale state - "...Offe

Hello, I have a teenager that is using MAC address spoofing to circumvent the "device pause" featured I enabled for his devices in the Xfi App. I have repeatedly changed the WiFi password, hidden the SSID, and disabled WPS but he continues to be able to find and log onto the network. I have MA

Hi - I was looking for an email that I sent in August and just noticed that all of the emails in my sent items are gone prior to 9/3. This has never happened before and I have my outlook configured to keep messages on the server.  Is anyone else experiencing this with their emails ?

Emails that were in my "Sent" folder before today seem to have disappeared. Is it possible to find out what happened to them and to recover them?

I've used NetGear and LinkSys routers for seven years on ComCast Xfinity. Acquired a Firewalla Gold router/firewall to tackle a problem where I have to cycle power on everything weekly to keep Siri talking and the doorbell working. I can't figure out why your network can't accept DHCP from a sto

I've gone to stores where employees are restricted to give the correct credits because it looks bad on them...Over the phone a supervisor told me even tho the amount i've been charged for exceeds $450+ I can only get $130 worth of credit on my account and going to any other store or customer service

There is lots of documentation on connecting your own router, but I can't find any on disconnecting one's router. Can someone tell me the steps to discontinue using our own router and use only the xb7 as modem and router? I know we will have to turn off Bridge Mode on the xb7.  We are using