Official

Accepted

Unanswered

Advanced Filters

Search Results (3.5K)

Activity

Accepted Solution

Certified Modem cannot be added in

I bought a my own modem from Bestbuy. This type of modem is certified by Xfinity that it matches with Xfinity. But when I tried to activate it through the phone, I was told that this modem is not recognized by their system. They ask me to scan it in an Xfinity store. Has one if you encountered such

Question

 • Your Home Network

86

4

0

Accepted Solution

New address not recognized

I'm moving in to my newly built house this month. When I'm typing in my address, Xfinity system said address not recognized. I know Xfinity offers service in this area as my neighbor mentioned. Can you help?

Question

 • Customer Service

36

3

0

Accepted Solution

Can’t unlink old address error message

I’ve tried multiple times to unlink my old address and I get an error message saying “SORRY A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later.” It’s been over 6 months and spoke with three agents to help me ge

Question

 • Sign-In and Account Management

28

2

0

Accepted Solution

Will Xfinity run a line through my property to my house? It's about 1500 feet from a neighborhood with Xfinity service.

We purchased a large acre property in Colorado and built a new house on it. It borders a residential neighborhood with Xfinity service and I own the property between the neighborhood boundary and my house.  Would Xfinity be willing to run a line that far from the neighborhood to my house to al

Question

 • Customer Service

37

2

0

Accepted Solution

secondary email account

I want to set up a second email account for myself to keep my work and everyday email separate, how do I do this? Thank you.

Question

 • Email

117

6

0

Accepted Solution

ARRIS S33 UNCORRECTABLES

I do not have an issue. I just would like to know if these numbers are OK. There are other posts regarding the high uncorrectalbes, and I understand that it is generally not an issue, however I should probably check my cable from the outside box running through the attic for any damage, uneccessary

Question

 • Your Home Network

70

2

0

Accepted Solution

Laying Wire for New Home Construction

We are building a home on a street serviced by xfinity. Our site preparation is beginning soon, and we will be opening a trench where power and internet cables will be laid. Our home has an address, but is not built yet; however, now the wiring/conduit for internet needs to go in now (between the s

Question

 • Customer Service

20

2

0

Accepted Solution

Closed

I need to cancel unlimited data

I no longer need unlimited data and I was wondering if I could cancel it after my next bill post to my account?

Question

 • Customer Service

49

3

0

Accepted Solution

LAN ports dead or....?

Recently my Night Owl CCTV DVR lost connectivity to my Xfinity/Comcast modem/gateway. I've changed out the CAT5 cable with spares, one of which was a new unused cable, with no luck. Tried an old (Slow) laptop with a LAN port and could not get a wired connection through the modem either. Wireless

Question

 • Your Home Network

45

4

0

Accepted Solution

Closed

Cancelled Field Service Appointment?!?!

I have been having intermittent signal issues with both my X1 TV signal (freezing and pixelation), and also with lower-than-expected internet speeds. I've checked the cables, and restarted every piece of Xfinity equipment in my home multiple times. Earlier today, I chatted with an agent and explaine

Question

 • Customer Service

49

2

0

Accepted Solution

Xfinity Remote App no longer showing my recordings

I recently had to swap out my X1 DVR box for a new one due to a "no signal" issue. That problem is solved, but now my Xfinity TV Remote App is no longer showing my recordings. I can see my "scheduled recordings" but "my recordings" says "there are no recordings to watch". I removed the app from my i

Question

 • Xfinity Stream App

60

1

0

Accepted Solution

ACP

Where do I send my ACP recertification? I was approved a couple weeks ago but I'm still getting emails from Xfinity saying I need to do the recertification. So do I need to send something somewhere?

Question

 • Billing

267

4

0

Accepted Solution

Closed

Can't access my account after moving

I moved my service to another address recently. Service is working fine, but I can't access my account from either PC or my mobile app. In PC (mac), when I chose billing option after I logged in (log in works here actually), it shows infinite black screen. Mobile app says my service is not available

Question

 • Sign-In and Account Management

52

4

0

Accepted Solution

Cancel HBO

I don't have voice remote and I would like to cancel my subscription to HBO and HBO MAX. Can you do that for me?

Question

 • Channels and Programming

60

1

0

Accepted Solution

Xfinity Rewards, $1 Movie Night

On the main page, before logging into Xfinity Rewards, it says $1 movie night every weekend until Jan 1. But when I log into my Xfinity Rewards, $1 movie night is not an option to select. How do I select the movie night for the weekends if it's not on my rewards page? I'm a platinum member.

Question

 • On Demand

1.4K

9

0

Accepted Solution

Closed

Motorola MB8611 Modem Intermittently Dropping

For a few months I have been experiencing frequent modem resets causing internet loss for 2-3 minutes until the modem comes back online. I had a xfinity technician out to the house and all connections checked out great, but they did not look into my modem settings and the problem continued.  I

Question

 • Your Home Network

161

8

0

Accepted Solution

IETF RFC 2822 is *OVER* twenty years old, so ...

why does your email service claim that my preferred addresses are invalid? Maybe your programmers should read the RFCs. 2822 has been updated a couple of times since 2001 (RFC 6854 is now current). For those wanting to tell me that they, too, are Comcast customers, yes, I know. Comcast likes to h

Question

 • Email

40

4

0

Accepted Solution

My ex is has been using my account!

I cannot get my ex to stop accessing my xfinity stream account no matter how many times I’ve changed my password. Please help, this is so frustrating

Question

 • Xfinity Stream App

34

1

0

Accepted Solution

Autopay causing deduction of payment after turning off Wifi service

I got my Xfinity wifi service stopped but payment is being deducted because Autopay is on. I am unable to turn off Autopay because my account does not allow me to log in. Could you please assist me in turning off Autopay?

Question

 • Billing

38

2

0

Accepted Solution

Invalid address destination

After less than 1 month of using XFinity, I can no longer send pictures or Bitmojis. I get the Invalid Address Destination message others have complained about. Starting to wonder if it is the REASON XFinity CHARGES LESS. Or if it costs XFinity more to offer that option to us that get the deal and

Question

 • Xfinity Mobile

90

4

0

forum icon

New to the Community?

Start Here