My email does not allow me to access my inbox. I keep logging into my xfinity account and get guided back to either the Discovery Hub or the "Using and managing Xfinity Email accounts" page. There is no way to access my email that I need for finances and other important information. Any help to actu

My wife received a email this morning stating that we needed to update our payment method to avoid service interruption, due to outdated payment details or issues with your bank or credit card. Our last payment has cleared, next one not due for about 10 days, and our payment method is good. It's th

I'm getting a debt collection text on my phone saying I have an outstanding balance even though I have a $0 balance and no outstanding debt. It's from the 266278 number, so it looks like it's actually coming through Xfinity. Is this a scam, or is something messed up on the Xfinity end. I started get

I am an existing Xfinity Internet customer. I was getting the ACP discount for a while, until the ACP program was canceled. So now my Internet costs a lot more than it used to. When the ACP program was canceled, I got an email from the government saying I could use Lifeline instead of the ACP progra

I have had Comcast internet service for roughly 25 years. Aapproximately 15 years ago, a friend of mine ("Friend") was moving from one location, where Friend had had Comcast internet service (and therefore a Comcast email account and a Comcast.net email address) to a location where Comcast service

I want to cancel my service online without making a phone call. I can't get ahold of a real person and the AI assistant is not helpful. I do not have a direct message icon on the top right of my page and would like permission to talk with a representative in a direct message.

I am missing several channels from the grid on XFinity Stream. The channels that are there tell me I need to subscribe even though I am a subscriber. I have tried emptying the cache and reinstalling the app. What gives?

I asked for delayed shipping for next month but I received an email that a shipping label is already created. I searched the forum and they ask to send a "Direct Message" but there is no "Direct Messaging" icon! The direct-messaging link they provided also redirect to the main forum page. The live c

Good afternoon, I do not know if there is a Xfinity price increase in all locations however, there is definitely one in locations in Georgia impacted by Hurricane Helene. This is tough as we are all struggling with recovery in many ways including financially.  Understandably the Xfinity servic

My 12 month contract ended and I am paying the regular price now. I need to know what my options are for getting on another term contract.

Since last week, I've been experiencing random drops in my internet service that occur for 10-20 seconds then my internet reconnects. This has happened on any service I've been on, or just sitting at my computer doing nothing. Xfinity Assistant has not been helpful and I can't find the customer supp

I consistently get this popup message (connect.xfinity.com is asking you to open email links) any time I want to reply or forward an email & I can't figure where & which setting to chance to eliminate this relatively minor annoyance.

I no longer need to unlimited data on my plan and need to unsubscribe from it.  

Hi, I have a set up with four TV sets with the primary TV box being a DVR labeled XG1v4-A (X1). Two of the other TV boxes are labeled XiD-P and they work fine.   These boxes were given to me by the Comcast Store in June 2024 as I expanded the number of TVs.  Although they work fine,

We had an LG OLED for 8 years. We just upgraded it to a new 75" SAMSUNG QN90D that runs the TIZEN smart TV software.  The issue we're getting is that if/when we turn OFF the power to the TV, the channel no longer buffers to where we were before powering off. This worked flawlessly under the LG

I was watching good morning America this morning and was a few minutes in when the programming changed to WPIX news. Is this due to a licensing issue or something else?

I had Xfinity TV for quite a long time and then dropped it to explore the world of streaming. With streaming prices going up and having to use a patchwork of services to get all the content I want, I am considering coming back to Xfinity TV.  I see that it is now branded as X1.  I do have

I've been having connection issues with modem on and off for about 6 months. It usually happens when my router, or modem loses power and starts back up. My router is a asus RT-AX86U Pro running asuswrt-merlin firmware and my modem is a Netgear CM600 I spoke to support desk for xfinity and they said

How do I contact a person to speak to verbally

Apparently, I need to post something before I can direct message so I'm just doing that. Please ignore.