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How to turn off privacy network feature on Xfinity?
I tried to turn off the "Private Wi-Fi Address" feature, but I can't find the setting to turn off the privacy network feature on my devices, including my iPad and my Windows 11 computer. Does anyone know how to fix this issue? I really need to access Pokémon Center ONLINE (and I am desperately tryin
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Your Home Network
HP envy printer
HP printer won't connect to wireless router. Mac address filtering may be on. How do I turn it off or add Mac address of printer to router
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Your Home Network
Xfinity Mobile Concern
My experience with Xfinity Mobile has been nothing short of infuriating. During Black Friday, I was informed of a promotion they were offering to their internet service customers. The deal was supposed to include a discounted price for one phone line and a second line "free" of charge, all for appro
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Plan
No service for a week-denied arrangement, requesting help
Hi, I’ve been without Xfinity Mobile service for over a week since my line was suspended. I requested a payment arrangement and was denied. I’m also dealing with a $700 electric bill and cannot afford to pay the $400 phone balance right now. I spoke with three different support reps who told me my p
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Billing
Can't access my MGM+ account from flex.
I have an account with MGM+. TV's native menu, my android mobile phone, my wife's iphone, and my firestick all have apps that allow me to watch it, and I can watch it on my PC through a web browser. When I try to access MGM+ through the flex, it doesn't seem to have an option for entering existing u
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Flex
Returning xfinity wifi pods purchased online
I’m having an awful time trying to return an xfinity wifi pod that was purchased online less than 30 days ago. Filled out the online return form multiple times and was given a response that I should receive an email with return instructions within 24-48 hours. Never received an email (and I checked
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Customer Service
Unable to Access FOX, CBS and ABC
It is happening again, after 10 months of working fine. CBS,ABC, and FOX stopped working on "Out of Home" with the subscription needed error. Was there another app update that broke it AGAIN
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Xfinity Stream Website
wifi coverage in my house
I need to schedule an appointment to evaluate our wifi coverage in our house. I do nnoit want to speak to someone but would rather a technician come to evaluate. Can I set up an appointment.
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Customer Service
pixelated picture
I am having issues with pixelated channels, both HD and non-HD. Sound is fine and not affected. This only occurs during the day. Morning is fine and during the night it either goes away or becomes more bearable to watch shows. Also, DVR shows are NOT affected. This is happening on both TVs that have
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X1
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting
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Customer Service
cable box needs to be reset
I have just spent the last hour on justanswer with Richard who sent me this link saying "please click this link to call our department so we can send a reset signal to your xfinity tv box for you
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Customer Service
I need help with Xfinity Mobile Executive Resolutions - [Edited]
This issue has not been resolved. No one has answered my emails since late April despite a promise to get back to me. See exchange below. Margaret [Edited: "Personal Information"] Peggy [Edited: "Personal Information"] Xfinity Mobile Executive Resolutions - [Edited: "Personal Information"] Tue, Jul
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Plan
How to block external internet access for specific devices with Xfinity Gateway XB8
I recently switched from my own cable modem and router and started using an Xfinity XB8 gateway. On my old Asus router I could block my security cameras from reaching the web, essentially limiting them to in home network only. I would like to do this with the Xfinity Gateway but I can't figure out h
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Your Home Network
Billing
I was charged for a service that I didn’t ask for and never used wasn’t even told I had it , at $63 extra a month for over 15 months. How do I get that money back that was wrongly taken from me?
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Billing
Television Pixelation
The reception on television channels appears in many different forms, with some of our favorite channels having no reception. For example, perpetually, CNN appears only as a message, "This channel will be with you shortly." "Shortly never comes." A service employee came to our home, identified that
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Channels and Programming
Need phone number
I need to talk to an actual person about changing my tv lineup and maybe canceling tv altogether
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Customer Service