Visitor
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1 Message
Television Pixelation
The reception on television channels appears in many different forms, with some of our favorite channels having no reception. For example, perpetually, CNN appears only as a message, "This channel will be with you shortly." "Shortly never comes." A service employee came to our home, identified that water was in the cable. He replaced a short stretch of the cable. For two days, television reception was mostly normal. Now, twelve days after his visit, we can no longer watch numerous channels. So far, we have not been able to get help for service at our home, except for the individual who came on the last Saturday in June. HOW CAN WE GET HELP?!
XfinitySeth
Official Employee
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325 Messages
19 days ago
Hello user_un5krc 👋 Thank you for taking the time to let us know about your recent experiences here in our community forum! I definitely know how frustrating it can be when my favorite channels aren't coming through when I need them most, so I'd be more than happy to do anything needed to get your channels working again.
Since you've already had a technician visit your home, I'd like to do some further research on your account right away. To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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