Visitor
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2 Messages
No service for a week-denied arrangement, requesting help
Hi,
I’ve been without Xfinity Mobile service for over a week since my line was suspended. I requested a payment arrangement and was denied. I’m also dealing with a $700 electric bill and cannot afford to pay the $400 phone balance right now.
I spoke with three different support reps who told me my phone service would be reinstated, but that never happened. I feel like I was misled and given false hope. This is my only phone line, and I urgently need someone to reconsider my case or offer some kind of hardship plan, split payment option, or temporary reconnection.
I’ve already tried chat and phone support, but no one has helped me. I’m asking that someone please escalate this and review my case seriously.
Thank you,
Jaden [Edited: "Personal Information"]
user_1wucuc
Visitor
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2 Messages
1 day ago
Hi, I didn’t realize this was a public forum — I thought I was submitting a private request. I’m hoping someone from Xfinity support can help me directly, as I’ve already spoken to multiple reps who haven’t resolved the issue. I’d appreciate a DM from an official agent when available. Thank you.
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XfinitySeth
Official Employee
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255 Messages
1 day ago
Howdy user_1wucuc 👋 I thank you for taking the time to share your situation in our community, and rest assured you're in the best place for support! I know just as much as anyone how much of a difficult time this is financially, on top of how essential my own mobile service is, so I'd be happy to review the account to see about getting your services active again! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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