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user_0hwj06
1st Topic

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3 Messages

Thursday, July 10th, 2025 6:24 PM

Returning xfinity wifi pods purchased online

I’m having an awful time trying to return an xfinity wifi pod that was purchased online less than 30 days ago. Filled out the online return form multiple times and was given a response that I should receive an email with return instructions within 24-48 hours. Never received an email (and I checked my junk mail box). No help at the xfinity store because they apparently can’t take returns of items purchased online.

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2 days ago

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EG

Expert

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111.6K Messages

2 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityLinda

Official Employee

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1.9K Messages

2 days ago

@EG Thank you!

Thank you for connecting with us here in our community, @user_0hwj06, about the Wi-Fi pods concern. Just to confirm, are you the Primary user on the account? If not, did you check to make sure the email is not in your primary Xfinity ID email or Comcast email? 

(edited)

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user_0hwj06

Visitor

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3 Messages

Yes - I am the primary user on the account.

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2 days ago

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XfinityLinda

Official Employee

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1.9K Messages

@user_0hwj06 Did you check your preferred email inbox associated with your Xfinity ID? Sometimes this could be your Comcast email, and sometimes it's a third party email.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_0hwj06

Visitor

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3 Messages

Yes - I checked my preferred email box associated with my xfinity ID. It is also the same email address I listed in the online return form.

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2 days ago

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XfinityLinda

Official Employee

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1.9K Messages

@user_0hwj06 Thanks for double-checking. We'll have to get a ticket opened for you to assist with the return. Please send us a Direct Message with your full name and complete service address. We look forward to your message. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

2 days ago

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