Xfinity Mobile Concern

My experience with Xfinity Mobile has been nothing short of infuriating. During Black Friday, I was informed of a promotion they were offering to their internet service customers. The deal was supposed to include a discounted price for one phone line and a second line "free" of charge, all for approximately $55 a month. I decided to take advantage of this offer and switched from a provider that both my husband and I were perfectly happy with. Big mistake.

The first bill I received from Xfinity Mobile was exorbitantly high—nothing close to what was promised. When I called to inquire, I was told that the promotion "never existed." After spending an exhausting six hours on the phone and being bounced between five different representatives, it was eventually confirmed that the promotion did, in fact, exist at the time I signed up. They adjusted my bill, which I thought had resolved the issue. 

Unfortunately, the nightmare didn’t end there. Just a month later, I received yet another outrageous bill, this time three times the amount of the adjusted rate. Once again, I found myself on the phone with customer service, this time spending over an hour trying to address the problem. To my disbelief, they again claimed the promotion did not exist.

The complete lack of communication within the company, the negligence, and the unapologetic incompetence are beyond disgusting. I wouldn’t recommend Xfinity Mobile’s services to my worst enemy. As soon as I’m off the phone, I’m switching back to my previous provider, Metro, where my husband and I never had issues like this. 

Xfinity Mobile’s business practices are deceptive, unprofessional, and outright frustrating. If you're considering their services—don’t. Learn from my mistake and save yourself the headache.